Jobs
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, Regional Spine points 37-33
- Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
- PCS Birmingham
Successful candidates for the Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
- Working in a customer-focused organisation or service
- A strong understanding of GDPR
- Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
- Day-to-day operations of the team
- Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Thursday 22 January 2026
Interviews will be in person: Thursday 5 February 2026
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 0226
Grade: Band 3, Birmingham
Salary:
Spine points 37- 33
Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: PCS Birmingham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
- Manage work allocation, future planning and support for team/line manager
- Through the appraisal system, identify training and development needs, train or organise training for staff
- Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
- Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
- Check work standards and maintain consistent quality of delegated tasks
- Proactively promote diversity including equality in line with the wider PCS approach
- Continuously improve effectiveness and efficiency of the administrative team
- Ensure health, safety and welfare of team members
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
- Attend relevant training and ensure staff are appropriately trained on system changes and developments
- Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
- Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
- Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
- Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
- Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
- Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
- Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
3. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
- Share best practice with colleagues across the organisation
- Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
- Prepare for, attend and record meetings and events and take follow up action
- Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
- Handle projects as directed by the line manager
- Deal with complex queries, issues, arising from staff or via correspondence from members
- Draft complex correspondence, briefs, reports as appropriate
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
- Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
- Agree and manage timetables, processes and procedures
- Attend and contribute to events as appropriate
- Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
- Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
- Maintain direct contact with PCS members within their workplace(s)/branches as required
- Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
7. General
- At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 0226
Date: January 2026
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
- People management including induction, work allocation, appraisal and conduct
- Efficient set up and management of office systems, procedures and databases
- Draft and deal with complex correspondence and issues
- Events management, organisation and co-ordination
- Attend meetings, produce accurate records/notes of actions, follow up as appropriate
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
- Knowledge and understanding of trade unions and work of the public sector
- Project management/project activity
- Understanding of the application of GDPR
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to identify, research, analyse and present evidence, including statistics
- Ability to manage team to ensure efficient running of the work of the department/unit
- Ability to identify and set priorities
- Deal with confidential and sensitive information
- Operational decision making (within defined parameters)
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
WORKING WITH US
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
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ABOUT THIS OPPORTUNITY
We are looking for a detail driven Report Analyst to design, develop and maintain high-quality reports across Finance, HCM, Payroll and Procurement, empowering decision-making across our Academies and Head Office. You will strengthen our reporting capability and ensure accurate, timely, and trusted data flows across Oracle Fusion, BromCom, EPM and connected systems.
If you’re passionate about data accuracy and reporting excellence, we'd love to hear from you.
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MAIN AREAS OF RESPONSIBILITY
Reporting & Analytics
- Design, build, and maintain operational, statutory, and management reports using Oracle tools (OTBI, BI Publisher, Fusion Analytics Warehouse).
- Partner with functional leads (Finance, HR, Payroll, Procurement) to translate business requirements into well-structured, automated reporting solutions.
- Develop standardised reporting packs for Academies, Clusters, and Federation-level performance reporting.
- Support EPM and BromCom integration reporting, ensuring alignment of staff, financial, and operational data across systems.
- Create and maintain a central reporting catalogue and data dictionary for reference and consistency.
Data Quality & Governance
- Validate and reconcile report outputs to ensure data accuracy, consistency, and completeness.
- Support data integrity checks across systems, contributing to a single source of truth for key people and finance data.
- Work with Data Governance leads to ensure reporting complies with data protection, audit, and safeguarding standards.
For a full list of responsibilities please download the Job Pack.
WHAT WE ARE LOOKING FOR
We would like to hear from you if you have:
- Strong understanding of Oracle Fusion data structures across HCM, Payroll, Finance and Procurement
- Advanced SQL and analytical skills for data validation and troubleshooting
- The ability to design, build, and maintain management and statutory reports
- Degree or equivalent qualification in Data, Information Systems, Finance or related discipline
For a full job specification please download the Job Pack.
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APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
OUR VISION & VALUES
Our vision, from the start, has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free-up our teachers and leaders to focus on one thing and one thing only: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers. Our ambition is one where every child in London, no matter their background, has equal access to high quality education, giving them the same opportunities and potential to succeed.
We know there are many challenges facing our young people and the communities we serve, and that’s why we need determined people like you to help us tackle those inequalities. Whilst each of our academies has their own unique cultures and values; as a whole Federation, we have four core values which are central to successfully achieving our vision: Excellence, Collaboration, Support, and Innovation. We are proud of our values because they guide us in how we work allowing us to achieve the best possible outcomes for our young people, communities, and colleagues.
IMPORTANT INFORMATION
Safeguarding Notice
The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
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WHAT WE CAN OFFER YOU
Harris has a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.
You will also have access to a variety of benefits, support programmes and initiatives including:
- Excellent opportunities for continuous professional development and career progression
- Annual performance and loyalty bonus
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare
- Employee Assistance Programme for free and confidential advice
- Cycle to work salary sacrifice scheme
- Wide range of shopping, leisure, and travel discounts
- 20% off at Tapi Carpets, exclusive to Harris employees
- Interest-free ICT and season ticket loans
For most non-teaching staff based at our Head Office in East Croydon, we also offer lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
We’re recruiting an experienced and creative Youth Campaign & Programme Manager to lead the delivery of our national youth strategy and flagship Fearless campaigns. This is a pivotal role overseeing engaging, youth-led programmes that reach young people, parents, guardians and professionals across the UK.
You’ll manage high-impact national and regional campaigns, develop innovative digital and social media content, and ensure our brand, resources and website remain credible, engaging and relevant for young audiences. Working closely with Regional Managers, Outreach Workers and our volunteer Youth Panel, you’ll ensure young people’s voices are at the heart of everything we do.
This role suits a highly organised, strategic thinker with strong project management skills, experience leading teams, and a passion for improving outcomes for young people through creative campaigning.
Please find the full job pack here; have a read before submitting your CV and covering letter.
Permanent | Hybrid (Head Office-based) | £39,000–£41,000 | DBS required
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This integral role will provide high-quality administrative, compliance and organisational support across the charity. The Operations Officer will support day-to-day operations, ensuring strong governance, accurate record keeping and systems efficiency all of which will allow the delivery of CHEER’s client and volunteer services.Training will be offered where required (eg: compliance, DBS checking, charity governance).
KEY RESPONSIBILITIES:
1. CRM management (Beacon)
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Ensure the charity’s CRM is accurate, up to date and used consistently across the team.
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Conduct regular spot checks and data quality reviews.
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Support the transition to CRM-driven reporting.
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Develop and maintain CRM admin processes, templates and documentation (including user guide).
2. Governance, compliance & policy administration
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Maintain organisational policies, procedures, training records and compliance documentation.
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Schedule reviews cycles and follow up with team/trustees for updates.
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Maintain accurate HR compliance records for team (DBS renewals, training certificates etc.).
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Keep governance and compliance well-organised and accessible.
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Contribute to improving workflows, systems and processes.
3. SharePoint & digital systems maintenance
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Lead an overhaul of SharePoint structure to create a clear, user-friendly filing system.
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Ensure documents are saved, organised, version-controlled and archived.
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Keep SharePoint updated and functioning well.
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Support staff with basic digital troubleshooting and liaise with IT support when required.
4. Memberships, subscriptions & Organisational admin
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Monitor charity memberships, renewals, insurances, subscriptions, storage costs, licences, software and service contracts.
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Maintain a central register of renewal dates and ensure timely payments.
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Support procurement of equipment, supplies and services.
5. Meeting coordination & minute taking
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Manage meeting schedules, invitations, and logistics for:
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AGM
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Board/trustee meetings
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Trustee/team meetings
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Working groups and subcommittees
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Prepare and circulate meeting papers.
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Attend meetings, take accurate minutes and distribute them promptly.
CHEER is a caring, community-focused charity which supports older people throughout Elmbridge to live dignified, socially connected and confident live



The client requests no contact from agencies or media sales.
Visitor Marketing Officer
Location: WWT Slimbridge GL2, London Wetland Centre SW13 or WWT Martin Mere L40 (Hybrid work available)
Salary: £27,847 per annum
Contract: Permanent
Work Pattern: This is a full time role working 37.5 hours per week, Monday to Friday.
About The Role
Do you enjoy creating marketing campaigns that inspire people to take action? Can you balance creativity with data-driven decision-making to deliver results? Are you confident building relationships and communicating effectively? If so, we would love to hear from you.
Reporting to the Senior Visitor Marketing Manager, you’ll play a key role in delivering our visitor marketing strategy to increase first-time visitors and drive profitable visitation across WWT’s wetland sites. Working collaboratively with site marketing leads, central teams, and external agencies, you’ll develop marketing campaigns, manage budgets, and ensure brand consistency while evaluating performance and monitoring trends.
About You
We’re looking for an individual with:
- Demonstrable marketing experience, including digital and print.
- Strong project and budget administrative skills.
- Ability to balance deadlines and prioritise effectively.
- Creative thinker with excellent communication skills.
- Confidence in building relationships across teams and with external partners.
- Demonstratable professional, friendly, diplomatic and patient approach.
While this post is based at WWT Slimbridge, London or Martin Mere, with the opportunity for hybrid working, it is expected that the role would work from site once a week, as required for key meetings at other WWT wetland sites.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from our Employee Assistance Programme
Closing Date: 1st February 2026
N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Restore Wetlands and Unlock their Power



Bradford and Airedale Citizens Advice & Law Centre are a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. This is a central role within the organisation. As a Client Services Co-ordinator, you will be friendly and welcoming. You will be the first point of contact for clients, and external stakeholders accessing the service via any channel (face to face, telephone and digital). This can be a challenging but rewarding role with plenty of contact with our clients, volunteers and paid staff. Our Client Services team play a crucial role in the day to day running of our service.
Coordinating the advice service
- Manage the practicalities of the advice session and ensure adequate staffing and resources.
- Coordinating the advice sessions and making sure this runs smoothly
- Ensure all relevant policies and procedures are followed during the advice session
- Provide an appropriate level of support to the client services receptionist
- Monitor the advice sessions to meet quality standards and service delivery and to identify development of these sessions
- Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of advice, and ensure clients do not suffer detriment due to poor or inadequate service/advice.
- Identify and address any safeguarding issues by liaising with the client services manager
- Keep technical knowledge up to date and provide technical support to the client services receptionist
- Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff can do their best.
- Participate in recruitment and selection activities as delegated.
- Participate in the induction of new staff as delegated.
- Support the client services manager to develop and maintain standards of service delivery
- Maintain complaints procedures in accordance with Citizens Advice guidelines
- We are interested to hear from people who ideally have experience of working within a similar client focused environment, where confidentiality is essential and are confident in dealing with clients who may be vulnerable or have multiple needs.
- The successful candidate will be supported through their on-the-job initial training period and encouraged to continually develop during their time with us.
Closing Date: 9.00 am Monday 26th January 2026
Interviews: Tuesday 3rd February 2026
The Partnerships and Business Development Manager is responsible for securing and sustaining business and property support for The Fitzrovia Partnership, with a primary focus on ballot delivery and long-term levy payer engagement.
The role leads the practical management of the Camden and Westminster occupier ballots, voluntary membership, property forum and targeted engagement activity. It is delivery-focused and process-driven, ensuring that engagement activity is well planned, well recorded, and directly supports successful ballot outcomes.
Working closely with the Marketing and Communications team, the postholder ensures engagement activity is aligned with wider messaging and campaigns, while retaining clear ownership of relationships, follow-up, and conversion.
Key Duties and Responsibilities
Business and Property Engagement
· Lead direct engagement with levy-paying businesses and property owners through meetings, visits, calls, and structured follow-up.
· Build and maintain strong working relationships with key decision-makers, ensuring consistent and informed dialogue.
· Develop, lead and manage engagement plans for priority occupiers and property interests, with clear objectives and outcomes.
· Act as a first point of contact for ballot-related queries and engagement issues.
Ballot Management and Delivery
· Manage the end-to-end occupier ballot process, working with the billing authority to ensure compliance with statutory requirements and deadlines for the 2027 Camden and 2028 Westminster ballots.
· Maintain detailed ballot timetables, engagement trackers, and risk logs to support back-to-back ballots.
· Coordinate internal inputs to ballot materials, ensuring engagement intelligence informs content and targeting.
Voluntary Membership
· Manage the development and delivery of a voluntary membership offer alongside statutory levy arrangements.
· Identify, engage, and convert voluntary members, tracking participation and renewals.
· Ensure voluntary members receive clear value through engagement, access, and communication.
Project Management
· Plan and deliver targeted engagement campaigns in support of ballots and priority projects.
· Manage engagement activity as structured projects, with defined milestones, actions, and reporting.
· Work closely with Marketing and Communications to align engagement activity with campaigns, while retaining ownership of delivery, follow-up, and outcomes.
· Support delivery of engagement-led projects such as property forums, briefings, and issue-based meetings.
CRM, Data and Insight
· Take ownership of CRM use for engagement, ensuring all interactions, outcomes, and next steps are accurately recorded.
· Maintain high data quality to support ballot readiness, reporting, and audit requirements.
· Produce regular engagement reports showing coverage, risks, gaps, and progress towards ballot thresholds.
· Use CRM insight to prioritise effort and guide engagement strategy.
Governance and Reporting
· Prepare clear written updates, briefings, and summaries for senior leadership, the Board, and relevant sub-groups.
· Ensure engagement activity complies with data protection and internal governance requirements.
· Support audit trails and evidence requirements associated with ballot delivery.
This role works closely with the Marketing and Communications team to ensure consistency of messaging, timing, and audience targeting. However, it remains distinct in its focus on relationship management, ballot mechanics, CRM discipline, and delivery of outcomes, rather than content creation or communications strategy.
Person Specification
Skills and Experience
· Strong and proven experience in business engagement, membership, stakeholder management, or business development in a place-based or membership organisation.
· Demonstrable experience in a commercial development role, or strong evidence of meeting conversion targets in a B2B environment (for example, membership, sponsorship, account growth, renewals, or service sales).
· Proven experience managing complex processes or campaigns with fixed deadlines.
· Strong project management skills and attention to detail.
· Experience using CRM systems to manage relationships, track activity, and produce reports.
· Ability to work closely with communications colleagues while retaining ownership of delivery and follow-up.
· Strong written and verbal communication skills, particularly for briefings and engagement reporting.
Knowledge and Understanding
· Understanding of BIDs or similar partnership organisations and the importance of ballot legitimacy.
· Awareness of how businesses and property owners engage with place-based organisations.
· Understanding of data protection and responsible handling of stakeholder information.
Personal Attributes
· Organised, persistent, and comfortable working to targets and deadlines.
· Confident and professional when dealing with senior stakeholders.
· Practical, delivery-focused, and outcomes-driven.
· Willing to learn, reflect, and continuously improve.
To apply for this role, please send a max 2-page cover letter and CV. Shortlisted candidates will be invited to interview (w/c 9 February 2026)
The client requests no contact from agencies or media sales.
We are recruiting for a Technology-Facilitated Abuse Project Manager to join our team in London; the scope on this job involves….
Job Title: Technology-Facilitated Abuse Project Manager
Location: Homeworking with the requirement to occasionally attend our Head Office (Vauxhall)
Salary: £43,627.32 per annum (Inclusive of London Weighting, which may not be applicable depending on your home location and any agreed permanent homeworking arrangement)
Contract type: Full-time, Permanent
Hours: 37.5
We are recruiting for a Technology Abuse Project Manager to support our service in responding to, and raising awareness of, the growing threat of technology-facilitated abuse. The role sits at the heart of our work, helping ensure our services remain informed and effective in a rapidly changing digital landscape.
Working closely with the Heads of Services, the post holder will implement our strategic approach to technology abuse, staying curious about emerging technologies and adapting our responses as new risks and opportunities arise.
The role involves managing a small specalist team, supporting teams to design, evaulate and deliver on projects.
This is an opportunity to make a real difference by tackling technology-facilitated abuse and helping shape how services respond to an evolving and urgent issue facing women and girls. An opportunity to work at strategic level, contributing towards the service development and influencing organisational responses to technological change.
This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Closing date: 9.00am on 21 January 2026
Interview date: 4 February 2026
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
We are recruiting for a IDVA to join our team in Kingston; the scope on this job involves….
Job Title: IDVA
Location: Hybrid with a requirement to work regularly from a range of locations within Kingston and occasionally from our Head Office (Vauxhall)
Salary: £28,857.12 per annum
Contract type: Full time, Permanent
Hours: 37.5
Refuge is recruiting an Independent Domestic Violence Advocate (IDVA) to join our Enhanced Support Outreach Team, focusing on supporting clients living in Kingston.
The IDVA will provide high quality, trauma informed independent advocacy and support to survivors of domestic abuse, and additionally face multiple disadvantages in accessing support service across Kingston. Funded by MOPAC (Mayor’s Office for Policing and Crime), this post focuses on improving access to justice, safety and holistic support for individuals affected by domestic abuse, including those navigating the criminal justice system.
We are looking for someone who is passionate, committed and cares about the work Refuge undertakes. Candidates will be expected to demonstrate an in-depth knowledge of domestic abuse and the impact this has on survivors and their children. They will be able to work under pressure to effectively manage risk and provide needs-led support to clients with a variety of support needs.
Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. This is an opportunity to join a brand-new service and improve the local multi agency partnership to recognise, reject and respond to all forms of gender-based abuse.
Closing date: 9.00am on 23 January 2026
Interview date: 30 January 2026
Benefits
Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Assessment Centre: 3rd of February in-person at our Birmingham Centre
Join The King's Trust as a Delivery Manager and play a pivotal role in transforming lives. You'll oversee the design and delivery of youth programmes, including procuring partners to help us run programmes that build confidence, skills, and pathways into education and employment for 16–30-year-olds in Birmingham.
Collaborating with a passionate team and partners across the country, you’ll lead frontline delivery, ensuring high-quality, inclusive, and impactful services that meet the diverse needs of young people. This role will involve leading our Get a Job and Development Awards programmes across Birmingham.
If you're an inspiring leader with a passion for purpose, strategic mindset, and proven experience managing people, programmes and partnerships, this is your chance to make real change happen. At The King’s Trust, you’ll not only help shape futures but grow your own in an inclusive, values-led organisation that champions diversity, equity, and personal development every step of the way.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Delivery Manager - Birminghams?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Delivery Manager - Birminghams!
Perks for working at The Trust!
- Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year
- Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
- You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc.
- In-house learning platform! Develop your skills for your career and your role
- Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas.
- Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network).
- Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave.
- Interest-free season ticket loans
- The Trust will contribute 5% of your salary to the Trust Pension Scheme
- Generous life assurance cover (4 x annual salary)
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Digital Marketing Manager
£45,000 pa + benefits (including 25 days annual leave and pension)
Leatherhead, Surrey
About the role:
This Best Companies Top 50 mid-sized company and Top10 charity is looking to appoint an experienced Digital Marketing Manager to lead the digital and design team.
The Digital Marketing Manager will manage the Rainbow Trust website and digital platforms, oversee social media and email marketing activity, lead with a data first approach to all organic and paid digital advertising and deliver engaging content to achieve our fundraising and engagement growth goals.
This is an exciting time to join the team - digital and data are at the heart of our fundraising and engagement strategy. Developing our digital capabilities and activity is core to the charity’s growth plans, so there is huge scope for you to make a real difference by driving the digital agenda and strategy.
Reporting to the Head of Engagement you will work collaboratively across the department to ensure digital platforms, processes and integrations are optimised. You will also work to tell the stories of the seriously ill children and families that we support, overseeing the production and delivery of engaging multi-channel content to inspire our audiences to support us.
What we’re looking for:
· An experienced and skilled manager with a data-driven, goal-oriented approach – you have a motivational leadership style and engage the commitment of others
· Poised and outgoing – you are naturally persuasive and enthusiastic and stimulate others into action; building rapport and developing good working relationships
· A multi-tasker with a sense of urgency for goal achievement – you delegate effectively with thorough follow-up, and are quick to learn
· An innovative, practical and creative problem-solver – you are a big picture thinker that responds quickly to varied activities and changing conditions.
· Confident use of Content Management Systems, email marketing platforms, social media management and marketing tools, Google Analytics, Data Studio and Tag Manager – you have an imaginative and creative working style
What we offer:
We are a Best Companies Two-Star rated organisation, an outstanding place to work! We have a range of fantastic benefits that we offer our employees, including:
· Flexible working hours to balance home and working life
· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
· Company car for front line care posts
· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
· Time off in Lieu
· Access to the Blue Light Card Scheme, and other rewards and discounts
· Bike to work, season ticket loan and payroll giving schemes
· A recommend a friend recruitment bonus scheme
· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
· Pension scheme where we contribute 5% of your salary and you contribute at least 3%
· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
· Robust training and development programmes to support your learning and growth
If you’d like to find out more about these benefits and working with us, please visit our website.
About us:
Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.
How to apply:
To apply please send your CV and a covering letter to us via the link.
Your covering letter should highlight why your application should be considered above others, and clearly state how your experience matches the essential criteria outlined in the Person Specification.
Please disclose on your application form if you have used AI for any part of your job application.
Closing date: 07 February 2026
Interview dates to be confirmed
Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
An enhanced DBS disclosure will be required for this post.
Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.
Rainbow Trust is an equal opportunities employer and we welcome applications from all backgrounds.
Westway Trust are seeking a dedicated and experienced Nursery and Crèche Services Manager with a track record of managing a Good or Outstanding Oftsed rated Early Years’ service, who will be committed to supporting and enhancing the lives of children in the North Kensington community.
This role is key to positioning the Trust as a provider of affordable, vital and culturally appropriate services. Reporting to the Senior Manager Learning, you will lead and manage on all aspects of the Trust’s nursery and crèche services, ensuring the highest standards of health, safety, safeguarding, and Ofsted requirements are met. You will manage a team of full and part-time staff and will build strong partnerships with families and the local community. You will be a confident communicator working closely with statutory regulators, commissioners, partners and stakeholders.
If you have a passion for making a positive difference in young people lives, as well as developing and managing a team, this role could be for you.
This is a full-time post however job share will be considered
Key responsibilities of the role include but are not limited to:
- Manage the staff team to deliver the Nursery and Crèche services.
- Liaison with all relevant members of staff to ensure maximising the team’s opportunities for employment, personal and professional development and organisational engagement.
- Develop, monitor and review activities to ensure high standards of childcare and learning.
- Quality assure and develop and improve services to maintain and improve our Ofsted position.
- Attend budget planning with the finance team to ensure a full understanding of the budget; good budget management and a strong out-turn in line with the growth strategy.
- Keep appropriate records of all children and account for their social and individual developmental needs.
- Monitor and report against the delivery objectives of the service providing observation and feedback to Nursery and Crèche workers so that they can improve their own direct planning and delivery and qualifications.
- Provide data as required for reporting internally to your line manager and through the Trusts Governance, and externally.
Qualifications:
- Relevant qualification in childcare at a minimum Level 4.
- Level 3 Safeguarding qualification
Knowledge, Skills and Experience:
- Minimum 2 years’ experience of managing a Nursery with experience of all the relevant duties, monitoring, reporting and quality improvement.
- Experience of being the main contact for Ofsted.
- A track record of working collaboratively with colleagues, partners and stakeholders to develop successful partnerships, growth, and achieve joint success.
- Strong experience of planning ahead, scheduling, attention to detail and problem solving.
- Experience of managing staff and supporting their development.
- Experience of managing resources and budgets.
- Strong verbal and written communication skills and experience of writing reports.
- Knowledge of Safeguarding.
- Experience of delivering a service that demonstrates an understanding of different cultures.
- An understanding of the issues facing North Kensington and a track record of working alongside beneficiary communities (desirable)
The application deadline is Sunday 11 January 2026 when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.
Please apply directly from our website.
We exist to work together with the local community to enable North Kensington to thrive.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Project Coordinator (0.6 FTE)
Salary: £25,000–£30,000 per year, pro rata (dependent on experience)
Contract: 6-month fixed-term contract, with a high likelihood of renewal subject to funding and performance
Hours: 22.5 hours per week (0.6 FTE), worked to a set weekly schedule agreed with the successful candidate
Location: Remote (UK-based), with occasional UK travel
Start date: February / March 2026 (flexible)
Please note: we are unable to offer visa sponsorship. Applicants must already have the right to work in the UK.
White Ribbon Alliance UK is recruiting a Project Coordinator to provide hands-on coordination and delivery support as the organisation enters a period of growth.
Several major pieces of work are starting at the same time, and this role exists to bring consistency, follow-through, and organisation to day-to-day activity. The focus is practical coordination rather than strategy or senior decision-making.
About the role
This is a deliberately focused, delivery-enabling role. You will help keep work moving by managing inboxes and calendars, tracking project actions and deadlines, supporting training and events, drafting internal documents and reports, and providing coordination with volunteers.
You will also support governance processes in a practical way (for example, scheduling reviews and updating documents based on agreed inputs), without owning governance decisions.
Not all areas of responsibility will be active every week. Priorities will be agreed and reviewed regularly to ensure the role remains manageable within part-time hours.
This role does not involve strategy, line management, system design, or ownership of organisational decisions.
Working pattern
Hours will be worked to a set, predictable weekly schedule, agreed with the successful candidate. We are open to different working patterns (for example, three days per week, or a mix of full and half days), provided hours are agreed in advance.
About you
You’ll be organised, reliable, and comfortable handling multiple threads at once. You’ll be confident turning meetings, notes, or recordings into clear written outputs, and trusted to handle sensitive information appropriately, including personal data.
You don’t need to have worked in this sector before, but you do need strong coordination skills, good judgement, and a calm, follow-through approach.
Why work with us
White Ribbon Alliance UK is a small, high-impact organisation working to advance sexual and reproductive health and rights, with a particular focus on maternity and perinatal care. You’ll be trusted, supported, and given space to do your job well. Subject to performance and funding, there is potential for the role to continue beyond the initial contract period.
How to apply
Please read the full job description and person specification and follow the application instructions on CharityJob.
Alongside your CV, please submit a short personal statement (no more than 1–2 pages).
This statement should not repeat your CV or restate the job description. Instead, we are interested in hearing about you.
In particular, please tell us:
Why you want to work with White Ribbon Alliance UK.
What draws you to human rights and social justice work, and how this shows up in your values or experience.
What diversity means to you, and how you approach working in inclusive and equitable ways.
Why this role, at this point, is a good fit for you.
We are less interested in polished language and more interested in clarity, honesty, and reflection. There is no single “right” answer — we want to understand your perspective and motivations.
To transform sexual & reproductive healthcare by emphasising wellbeing & human rights, eradicating gender-based violence and promoting gender equity.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About the role
This is an exciting time to join Moorfields Eye Charity and work within an established prospect research team, be an integral part of a smooth-running fundraising team, and support the delivery of the charity’s ambitious fundraising programme.
Building on the success of the capital campaign and in line with its five-year fundraising strategy, the charity has ambitious plans to embed and create a step change in the role of philanthropy across the Moorfields partnership, transitioning from a fundraising programme with a core focus on capital support for the new centre to a programme supporting a broader, and more diverse, portfolio of research, education and innovation. The prospect research assistant will join a growing team and will contribute to increasing the size and quality of Moorfields Eye Charity’s prospect pipeline by undertaking high quality and insightful prospect research to help build and replenish our prospect pipeline.
You will provide valuable administrative support that will feed into improved systems and processes across our fundraising operations. You will have demonstrable investigative research skills and a methodical approach with effective organisational skills. The role requires good communication skills with the ability to present information in a variety of formats. The postholder will have prior experience in research and have the skills to produce accurate research reports and collect and process data in compliance with GDPR and other relevant legislation under the prospect research manager’s guidance. Some training will also be provided in using a variety of tools to identify and qualify prospective supporters capable of making a major gift.
This is a fantastic opportunity to be part of a friendly and supportive team. The role would suit a positive, proactive individual with a curious mind and who is looking to build on their skills and experience to develop their career in the fundraising sector. You will have the chance to develop skills in information gathering and data analysis
Role Description
Research and administration
- Work with the prospect research team to identify, qualify and profile new major donor prospects (including individuals, trusts & foundations and companies) in the UK and internationally by using a number of tools and research techniques to gain insight on prospective supporters, estimated wealth and philanthropic interest.
- To work jointly with the prospect research team to complete larger acquisition projects and work independently on special research projects in line with Moorfields Eye Charity’s fundraising strategy.
- Provide general administrative support to the prospect research and philanthropy teams including ensuring accurate record keeping on the ThankQ Customer Relationship Management (CRM) system in compliance with General Data Protection Regulation (GDPR) and Moorfields Eye Charity’s policies.
- Keep abreast of news and information sites for relevant developments on current and prospective donors and developments in philanthropy and ophthalmology.
Cross team working and collaboration
- Proactively work across teams to identify opportunities for prospecting and operational efficiencies in support of the charity’s wider business plans.
- Contribute to supporting the philanthropy team to use the database effectively with data entry as appropriate.
- Undertake any other duties within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the prospect research manager or head of philanthropy.
- Deputising for the prospect research manager and/or prospect research officers when required.
Other duties
- Any other duties as may be requested from time to time by your line manager.
- Ensure that all activities are compliant with law, best practice and the charity’s policies and procedures.
- Occasional evening and weekend work as required.
- Ensure that you treat everyone with dignity and respect and adhere to, and champion, the charity’s EDI policy and values.
- As a member of the charity team to conduct your work and self to a high standard of professionalism and timeliness, being responsible and polite with all stakeholders. To be collaborative with, and considerate and supportive of colleagues as we work together to meet the common goal of delivering the charity’s strategy to maximum impact.
Further details and person specification in the job pack.
How to apply
Your application should include your CV and your response (up to 500 words each) to the following questions:
- What attracts you to this role and Moorfields Eye Charity?
- How does your experience and skills apply to this role?
- How would you approach the identification and qualification of new prospects for the charity’s philanthropy programme?
If you think you could do the role, but don’t have all the desirable experience, we would still welcome an application from you. The closing date for applications is 5pm Thursday 22nd January 2026.
Interviews will be held in-person at Moorfields Eye Charity’s office on 4th February 2026.
We are aware that you may use AI to support your application, but we ask you to use your own words as much as possible.
The client requests no contact from agencies or media sales.
ABOUT BRIGHTPIP
BrightPIP (Brighton Parent/Infant Psychological Therapy) is a specialist infant mental health charity supporting babies aged 0–2 and their families across Brighton & Hove and Sussex. We provide early therapeutic intervention to strengthen relationships and prevent cycles of intergenerational trauma.
We are a small, friendly and growing charity, supported by a dedicated clinical team and Trustee Board. As we expand to support up to 250 families per year, we are strengthening our operational and coordination capacity.
ABOUT THE ROLE
We are seeking a warm, organised and proactive Project Coordinator to support the smooth running of BrightPIP’s services and internal operations. This role sits at the heart of the charity, ensuring families experience a clear and supportive journey, clinicians are well supported, and systems run calmly and efficiently.
You will coordinate key operational processes including referrals and triage, safeguarding documentation, audit and impact data, training administration, and NHS and Local Authority liaison. You will also provide project administrative support and work closely with clinicians, referrers, partner organisations and trustees.
This role is ideal for someone who enjoys bringing order to complexity, supporting people, and keeping systems running well in a small, dynamic organisation. The role will evolve as the charity grows, offering opportunities to shape and improve processes and support new projects.
You will report to the Clinical Director and work closely with the clinical team, fundraiser and trustees.
KEY RESPONSIBILITIES
- Coordinate referrals, triage processes and care pathways
- Induction of new members of staff and trainees
- Act as a first point of contact for families, referrers and partners
- Support clinicians with scheduling, safeguarding processes and documentation
- Maintain accurate records, data systems and audit processes
- Support delivery of training and consultation
- Liaise with NHS, local authority and community partners
- Support data collection and information gathering to inform reporting for trustees, commissioners and funders
- Provide project and administrative support across the charity
ABOUT YOU
Do you have the exceptional qualities and skills we are looking for? A key ingredient is that you are a ‘people’ person, able to communicate well and build rapport quickly. You will be seen by others as caring, trusted and reliable.
You will have experience in coordination, administration or project support, ideally with experience of working within the charity or not-for-profit or healthcare sector. You will be someone who is as passionate as we are about giving all babies the best start in life. Whatever your work experiences, it is essential that you are able to learn quickly how best to support our small and dedicated team of clinicians.
You will work closely with and report to our clinical director but also be able to take the ball and run with it. The mission of this post is that it develops with our service and in time you would become the main point of liaison for the charity.
Do you….?
· Solve practical and logistical problems and make things work more efficiently
· Love a good process because it makes us consistently brilliant
· Delight in planning, organizing, and executing projects from beginning to end
· Get excited by new challenges, big or small – they are opportunities to learn, grow and contribute
· Have brilliant attention to detail, and also know when ‘good enough’ is good enough
· Say “I’ve got this” and mean it
If so, please apply, we would love to hear from you.
WHAT WE OFFER
- Being part of a pioneering, highly specialist team who are passionate about our mission and supportive of each other
- Flexible, family-friendly working, with hybrid working
- Opportunity to shape and grow with the role as the charity expands
- CPD and development opportunities
HOW TO APPLY
Please submit:
· Your CV
· A short supporting statement explaining why you are interested in the role and how your experience meets the person specification
Interviews: Interviews will be held week commencing 2nd February 2026.
The client requests no contact from agencies or media sales.