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Page 4 of 14
Remote
£21 - £23 per hour
Part-time (10hrs a week - potential for increase based on performance and achievement of targets)
Temporary (Freelance Contract, 1 year )

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Job description

Please visit our website for BSL version. 

About Deaf Unity


Deaf Unity is a deaf-led charity working to empower deaf people and champion their rights. We support deaf individuals to move successfully from education into employment and beyond. 

We are now at an exciting stage of growth and are looking for a proactive and highly organised Services Coordinator to help develop and expand our income-generating services. This is a key role within a small, ambitious organisation where your work will have a direct and meaningful impact on the deaf community.

About the role

This is a hands-on, varied role where you will lead on the coordination, development and promotion of Deaf Unity’s services. These include communication support (CSWs), interpreting provision, translation services, and a growing jobs board.

You will manage day-to-day service delivery while also identifying opportunities to grow income and strengthen what we offer—particularly in providing communication support services to deaf school leavers, jobseekers and professionals.

This role would suit someone already working freelance within the BSL or deaf services sector who is looking for flexible, purposeful work with room to grow.

What you’ll be doing

Service coordination and delivery

  • Managing requests for Communication Support Workers (CSWs), BSL Interpreters and Translation services
  • Matching clients with appropriate professionals and ensuring a high-quality, reliable service
  • Building and maintaining a regular client base, encouraging repeat business
  • Managing freelance staff, including rotas, onboarding and compliance (DBS, insurance, etc.)
  • Handling quotes, invoicing and payment follow-ups
  • Maintaining accurate records and ensuring smooth day-to-day operations

Growth and development

  • Promoting Deaf Unity’s services and building relationships with new and existing clients
  • Identifying and exploring new income-generating opportunities
  • Supporting the growth of services for deaf school leavers, jobseekers and professionals
  • Cross-promoting services alongside Deaf Unity’s training offer

Quality and improvement

  • Ensuring services are accessible, responsive and high quality
  • Gathering feedback and using this to improve delivery
  • Keeping up to date with developments in deaf access and communication support

About you

We are looking for someone who is organised, self-motivated and confident building relationships. You will be comfortable managing your own workload and taking initiative to develop services.

You will ideally have:

  • Experience managing services, projects or freelance provision
  • Strong organisational skills and attention to detail
  • Experience in outreach, sales or building partnerships
  • Confidence working independently and managing multiple priorities
  • A genuine commitment to accessibility, inclusion and deaf empowerment

Knowledge of the deaf community and communication support services (e.g. interpreting, CSWs) is highly valued.

Essential:

  • Strong communication and interpersonal skills
  • Proven ability to promote services and meet targets
  • Ability to manage administration alongside relationship-building

Desirable:

  • BSL Level 2 or above
  • Experience using CRM systems
  • Knowledge of interpreting or communication support best practice

Inclusion and accessibility

As a deaf-led organisation, we strongly encourage applications from deaf people. Lived experience is valued and welcomed.

We are committed to ensuring our recruitment process and working environment are fully accessible. This includes:

  • Offering interviews in BSL
  • Accepting applications in BSL video

If you require any support to apply, please let us know—we are happy to help.

Why join us

  • Flexible freelance role with potential to grow in hours
  • Opportunity to shape and develop services in a growing charity
  • Work that directly impacts deaf people’s access to education, employment and support
  • Collaborative, values-driven team environment

How to apply

-Please read the Job Description in full before applying

-Please submit your CV and a short supporting statement outlining your experience and interest in the role.

-We welcome applications in written or BSL video format.

Application resources
Organisation
Deaf Unity View profile Organisation type Registered Charity

Our vision is for deaf people to have the same tools, resources and support as their hearing peers so that they can take control of their lives.

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Posted on: 07 April 2026
Closing date: 28 April 2026 at 17:30
Tags: Administration, Customer Service, Operations, Customer support, Database Management, Deaf, Employment

The client requests no contact from agencies or media sales.