BIHR’s Operations Coordinator is an exciting new post which will focus on coordinating and delivering the operational administrative and financial support BIHR needs to support change through human rights with people, communities, public officials and policy-makers.

This role is integrated into the practical work of the BIHR team and coordinates key finance and administration operations, supporting the charity’s governance.

A passion for human rights and a commitment to ensuring the best possible operational support for our work is essential for this role. This is an exciting opportunity for anyone with a strong operational administration and finance background. Ideally you should have experience of working in a small charity, or a clear demonstrable interest in moving into this area.

This role will work very closely with the Senior Management Team: our Director and Policy and Programmes Manager (PPM). It is integrated into the delivery work our wider team, including Human Rights Officers (HROs).

MAIN TASKS & RESPONSIBILITIES

All staff members are required to deliver their wok in accordance with BIHR’s core mission, always acting in the best interest of the charity. A genuine commitment to supporting change through human rights across the UK is required at all times.

Deliver effective financial administration and management, ensuring robust policies and processes are in place to support the Director and Board

• Managing and administering the systems the regular processing of payments in and out (invoices, bills, expenses, etc.) in accordance with our schedule and the appropriate approvals, using Quick Books
• Management of bank accounts including regular reconciliations, investigations and administration
• Day to day management of relationship with BIHR’s retained independent accountants including monthly payroll, quarterly management accounts and cashflow adjustments
• Producing monthly financial monitoring and reforecasting, supported by the Director
• Producing quarterly financial and narrative reports, with the Director, for the Board of Trustees, and others purposes, as needed
• Providing high-quality, accurate and timely financial and operational information for funder reports
• Leading on the preparation of financial information for the annual report (Charity Commission and Companies House), working closely with the Director, retained accountant and appointed Independent Examiner
• Support the Director with the development of the annual organisational budget
• Use initiative to identify and make improvements to financial management and operational administration, as needed

Deliver high-quality internal and external communications, enabling BIHR to run smoothly and engage effectively with stakeholders

• First point of contact for general enquiries, managing email, telephone and mail contacts
• Key operational contact for BIHR’s services, including liaising with individuals booking our sessions or ordering resources, new potential partnership opportunities, and ongoing contacts for programmatic work
• Key point of contact for the administration of BIHR’s online communities of practice (using WordPress site) working closely with the lead HRO
• Ensuring the smooth running of BIHR’s websites, with proactive troubleshooting and, where relevant, liaising with our web support agencies and/or QMUL IT to pre-empt or resolve technical issues
• Relationship management with regular suppliers
• Relationship management with regular givers, corporate sponsors and donors, and, where appropriate liaising with Trusts and Foundations
• Support BIHR’s Strategic Framework brand rollout, ensuring it is used and applied consistently across the organisation
• Responsibility for internal information management and GDPR compliance, supporting the Director and wider team to maintain appropriate systems
• Responsibility for administrative coordination of BIHR’s QMUL course, including proactive liaison with the Law School around scheduling of classes, assessments and student appointments and feedback.
• When needed, supporting other staff with BIHR’s social media communications.

Provide administrative support and co-ordination to ensure effective and efficient delivery of BIHR’s information, learning and development sessions, programmes and policy work

• Leading on the logistical and financial arrangements of BIHR’s human rights support sessions, following content and relationship development by the PPM. This includes:
  • Responding to all initial requests and record keeping, liaising with the PPM on their involvement
  • Managing all logistical liaison, including online set up or venues, as appropriate and ensuring the BIHR facilitator’s requirements are met (including travel, IT, refreshments, invites, registrations, etc.)
  • Ensuring the distribution of any materials and any follow up materials
  • Responsibility for monitoring and evaluation work using SurveyMonkey (and other systems, where relevant), including ensuring evaluation forms are set up, distributed, completed and analysed following sessions
  • Processing of all financial elements, including setting up BIHR as a supplier, processing invoices and ensuring payments
• As above, delivering the administrative and financial aspects of programmes/ projects/ policy work delivered by HROs or PPM
• Coordinating the finalisation of information resources, including proofing, identifying and managing relationships with design and print suppliers, and leading the distribution of resources.
• Leading on monthly and quarterly analysis of the evaluation data, to support both programmatic and BIHR’s overall performance monitoring
• Scoping, sourcing and ordering of any equipment and services needed for BIHR to deliver its programmes / projects / policy work

Support robust and effective organisational environment and governance processes, working with the Director  

• Ensuring BIHR’s working environment(s) meet health and safety requirements, and are tidy, organised and inviting. In particular, whilst the organisation is working remotely, to ensure staff have access to necessary equipment and online systems.
• Organising and minuting monthly/other team meetings and keeping track of actions with PPM
• Supporting the Director to keep the organisation’s standard policies and procedures up to date in accordance with law and under regular review
• Leading administrative aspects of recruitment processes and inductions
• Servicing of quarterly (and other) Board meetings, including annual scheduling, reminders, and distribution of paperwork, and where required minute-taking.
• Working with the Director to ensure compliance in the organisation’s activities with all legal requirements in company, charity, employment, and other fields.

PERSON SPECIFICATION 

Essential 

Personal qualities

• Passionate commitment to BIHR’s mission and values and to working in the charity sector
• Strong team player with ability to get stuck in within a small organisation
• Efficient, reliable, flexible and collaborative working style
• Self-motivating with ability to work effectively from home as part of a virtual team and in an office environment

Role-related knowledge and experience

• At least 1 years’ experience of a similar successful role within a charity, or clear demonstrable commitment to this.
• At least 1 years’ experience of successfully working within a small organisation (under 15 employees) and a clear understanding of the operational responsibilities of working in such an environment.
• At least 2 years of direct work experience of coordinating administrative systems, including using initiative to review / change processes to improve operational outcomes, working primarily with online/cloud-based systems and some hardcopy systems.
• At least 2 years of direct experience of coordinating financial systems, including budgets and cashflow, and financial administration using accountancy software (Quickbooks or the ability to quickly become confident to use this package
• A good working knowledge of relevant compliance issues, particularly charity regulation, financial good practice, data management
• Experience of compiling information and data to produce monitoring and impact reports for internal and external audiences
• Excellent working knowledge of IT and a proactive approach to anticipating and resolving team IT issues, in particular:
• Daily use of the Microsoft Office suite, particularly high-level Excel skills
• Managing websites (WordPress and bespoke platform)
• Proactive approach to learning new software, apps and platforms
• Knowledge of other IT solutions to support effective operations in a small charity
• Experience of supporting human resources processes including recruitment administration and supporting the review and development of new policies etc.
• Experience of servicing a Board of Trustees or similar, including scheduling meetings, papers preparations, venue arrangements, minute-taking and follow up actions, making appropriate filings with regulators
• Experience of operational delivery for programmes work including organising training sessions and events (online and face-to-face) and resource development and distribution.
• Working knowledge of basic health and safety requirements and applying these within a small team
• Excellent numeracy skills, educated to a least a C grade in GCSE Maths (or equivalent).

Time management

• Ability to work to tight and multiple deadlines and prioritise workload, ensuring the highest standards of work
• A demonstrable commitment to accuracy and attention to detail in the completion of work
• The ability to work effectively from home and in the office

Communication

• Excellent written and verbal English language skills, with literacy skills at or equivalent to GCSE C grade English Language
• Experience of, or demonstrable commitment and transferable skills, to communicate effectively with a range of stakeholders, particularly
• People who are distressed and seeking advice, which BIHR does not provide, and people with a range of care and support needs accessing our services
• Community and public sector partners
• Suppliers of goods and services
• The ability to BIHR to external audiences, including on the telephone, at online meetings and in person

Desirable

• Recognised book-keeping or financial administration training or qualifications
• Direct experience of working in the social justice field and/or working to support people facing vulnerable situations
• Experience of supporting an organisational team to work remotely
• Understanding of use of social media to engage with different audiences

Director, Commercial & Business Services 

(Ref:  SUS2925)

Salary £50,134 per annum

37.5 hours per week

base is central Bristol (negotiable for part of the week)

Sustrans is looking for a Director who can provide outstanding, experience-based leadership to a newly-formed team which brings together our experts in law, contracting, information management, procurement and business development. Someone who is values-driven and can, through empowerment and inclusive leadership, support our ongoing financial sustainability alongside the delivery of our vision – a society where the way we travel creates healthier places and happier lives for everyone.

If you are passionate about sustainability, can demonstrate a strong track record of improving commercial performance, of leading and motivating multi-disciplinary teams, of setting strategic direction and of thriving in a role where priorities change daily, then please read our candidate information pack to find out more. This is an opportunity to join an amazing charity and lead a skilled and dedicated team that is proud to work for Sustrans.

Closing date for completed applications is 9am Monday 3 August 2020. Interviews will take place via Teams / Zoom during the week beginning Monday 17 August 2020.

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion. We welcome applications from people with the appropriate skills from all parts of the community.

We have a new role working across our Young Peoples Accommodation Services providing an effective Facilities service and supporting the management of buildings through working collaboratively with our Central Maintenance Team, Day Concierges, the Void & Facilities Lead and Service Managers.

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

The Young Peoples Accommodation Services in Greenwich is based from two main hubs, providing 110 bed-spaces across 12 separate sites.  The dedicated staff team, offer support and housing management within a Psychologically Informed environment to the young people who live within the service.

As the Facilities Officer, you will lead on liaising and communicating effectively with internal and external partners; in order to achieve void performance standards.  You will also ensure that all maintenance works are carried out within agreed timescales and to the appropriate quality, ensuring best practice and value for money; this will include maintaining compliance with Health and Safety requirements.

To succeed, you will have:

• An understanding of property and arrears management in a high-pressured environment.  
• Strong customer service skills with the ability to  effectively manage people’s expectations or dissatisfaction
• Strong communication and interpersonal skills for delivering an effective maintenance service and managing relationships with external contractors
• An adaptive, creative and innovative approach with the ability to apply these qualities to your working practices.

If you like the sound of this and you think you have what it takes, we would love to hear from you.

Closing date: Friday 2nd August 2020 (at Midnight)

Interviews to be held on : Friday 14th August 2020

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.

Touchstone (registered charity No. 1012053) is a leading voluntary sector agency providing high quality services to improve the health and wellbeing of local people.

Title: Liaison and Diversion Coordinator
Salary: Starting at £29,636 per annum – NJC Scale Points 26 – 30
Hours: 37 hours per week
Contract: This role is fixed term until March 2022, with the possibility of being extended.
Base: This role will be based in Kirklees, with the requirement to work flexibly across West Yorkshire Liaison and Diversion team, as required.

About the Liaison and Diversion Service

The Liaison and Diversion (L&D) Service works with people of all ages (including children and young people) with a wide range of vulnerabilities including poor mental health and learning disabilities,  who have offended or are at risk of offending.  We support service users who have contact with police stations, the courts, prisons and probation. The Liaison and Diversion service is delivered by Wakefield Council across the West Yorkshire Police force area.  The team is a multi-agency, multi skilled team.  Touchstone is one of the partners in the service.

The aim is to work together to reduce the risk factors for reoffending by providing short-term support and signposting service users into longer-term support services.

About the role

Purpose of the role:

• To support the initial mobilisation/development of the expanding Liaison and Diversion service.
• To coordinate the day-to-day delivery of the Liaison and Diversion service including; ensuring there is staff cover in the office and custody suits, being able to answer queries from partner agencies such as the police and social care and to ensure staff are supported in decision making including relating to risk and safeguarding matters.
• To provide effective coordination of the L&D team comprising of Support Time Recovery workers, staff seconded from partner agencies, Peer support workers and Volunteers.
• To ensure that Touchstone and the L&D service develops positive relationships with partners in other agencies, including courts, mental health trusts, Community Rehabilitation Company, National Probation Service, community and voluntary sector partners.
• Working with vulnerable children, young people and adults who have contact with the criminal justice system.  This involves working with people who use substances and people who self-harm.

The L&D service across West Yorkshire will operate 7 days per week from 08.00 to 18.00.  Project Workers will be required to work shifts to ensure appropriate cover, this will include regular weekend and evening work.

Closing Date: Tuesday 21st July 2020
Interviews will be held on: Friday 31st July 2020

TO APPLY AND FOR MORE INFORMATION
Please click ‘Apply’ to be redirected to our website, where you can download the application pack. Please note, you are not applying at this stage.

Any job offer will be dependent on the outcome of police vetting at level 3, and reference checks.

Touchstone is an equal opportunities organisation, a Trans Positive employer and applications are welcome from all sections of the community, particularly LGBT communities and/or people with disabilities who are under-represented within Touchstone. 

No agencies please.

Are you a Health & Safety Manager looking to have a meaningful impact and help us in making the ordinary possible for children and young people with autism?

Ambitious about Autism is the national charity for children and young people with autism. We provide services, raise awareness and understanding as well as campaign for change. Through TreeHouse School, Ambitious College and The Rise School we provide specialist education and support to children and young people, aged 4 to 25, with autism.

You will play a key role as the primary person responsible for the delivering of the Health & Safety (H&S) function across Ambitious About Autism and Ambitious About Autism Schools Trust, with support from the Head of Facilities and IT. You will also work with internal stakeholders to generate new ideas to improve our H&S processes with a solution focus.

About you

We are looking for an individual who has an understanding of general UK Health & Safety legislation and the HSWA 1974 in particular. You will also demonstrate the value of being a team player, as well as a people person who can manage internal challenges. Additionally, you will need to be flexible on travel across our 3 sites.

• Must have experience in H&S, and NEBOSH/IOSH
• Strong interpersonal skills and very strong stakeholder engagement and management
• Be calm under pressure, and be very solution focused
• Must have up to date knowledge of H&S legislation.

Benefits

• We trust and value our employees as expert's in their field of work.
• Autonomy to build and nurture trusted relationships across the organisation.

• We are committed to CPD, where you can access a wide range of training and development opportunities.
• Annual staff recognition awards.
• Cycle to work scheme up to £5000.
• Season ticket loans.
• A wide range of wellness programmes.
• Employee Assistance Programme.
• Access to physiotherapy for all employees.

This is a fantastic opportunity for an ambitious individual who would like work for a forward-thinking organisation and make a real impact to young people and children with autism.

Interviews will be held via Microsoft Teams video call and interview times and dates can be found in the recruitment pack.

If you would like more information about the role or would like an informal, confidential discussion, please contact Stephen Vickers. 

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. 

Interviews: Monday 7th September 2020

Role

We are seeking an experienced, passionate, proactive and committed Operations Manager to lead on the financial and day to day management of the Brazelton Centre UK, and to help us achieve our mission to ‘give newborn babies a voice by supporting parents in understanding their unique communication’.The post-holder will be an advocate and ambassador for the Brazelton Centre UK nationally and internationally.

Terms

The Brazelton is committed to equal opportunities and can offer flexible working.

This is a part-time role (3 days per week / 7.5 hours per day or flexibly over 4 or 5 days), based on 60% pro-rata of an annual FTE salary of £33,000-£38,000 pa, depending on experience.

About us

The Brazelton Centre UK aims to support the transition and adjustment to parenthood, focusing on the development and mental health needs of both babies and parents. Holding the baby in mind, our charity, which is research and practice based, enables health professionals to facilitate relationship building between parents and their newborn babies at a time that is experienced as a major life event. The philosophy of the organisation is one of enabling effective service development, appropriate clinical intervention and sharing of expertise.

The Centre, established in Cambridge in 1997, is a training organisation for health professionals and researchers who work with babies and parents.  We offer training courses in the Newborn Behavioural Observations System (NBO) and Neonatal Behavioural Assessment Scale (NBAS). Brazelton Centre UK is one of four Centres in the world, teaching the NBO and NBAS, and the most active.  Brazelton UK works in partnership with other organisations on training, surveys and research, including third sector organisations, universities, NHS trusts and organisations providing support for the under-fives. Almost 6,000 practitioners have undertaken the UK training courses in the NBO or NBAS.

The Centre currently has a staff of 6, from different professional groups, in a range of roles, with 18 Trainers (including 2 Master Trainers, 6 Senior Trainers) UK-wide, able to teach specific courses as required.

The charity has a Board of Trustees.The Operational Manager will report directly to the Director and be ultimately accountable to the Board of Trustees.

This post may entail some travelling in the UK and abroad for meetings. 

We are looking for a Senior Network and Sustainability Adviser for the Action for Global Health Network (AfGH), which represents over 60 of the UK’s leading NGOs, research institutions and health experts working to promote and improve global health.

AfGH believes that the UK Government should play a leading role in realising the right to health for all globally and works on a broad range of health issues with a focus on the quantity and quality of UK development assistance for health. The network provides a unique co-ordination and convening role mobilising UK global health advocates working towards a common strategy to hold UK government and global health institutions and stakeholders accountable, as well as providing a vital platform for dialogue between UK and global civil society and the UK Government.

The Senior Network and Sustainability Adviser is responsible for developing, coordinating and implementing the network’s fundraising strategy and network engagement strategy, to ensure the growth and sustainability of AfGH. They will play a critical role in raising income from the AfGH’s membership and through the development of funding proposals and new income streams.

The role will require some travel to and from London for AfGH related activities.

Key Accountabilities include:

1. To lead on the development and implementation of proposals to ensure organisational sustainability and legitimacy [60%]
2. To create and implement AfGH’s membership engagement strategy and grow the network [25%]
3. To support with the organisation of AfGH events [10%]
4. Other duties as directed by the Development and Network Manager [5%]

6 months with the possibility of extension

The memcom recruitment team is looking for a Personal Assistant for an association that promotes partnerships between their stakeholders and the government.

The main purpose of the role is to provide high-level executive administrative support to the CEO and a team of senior leaders, as well as ensuring that board and governance activities are run efficiently. You will also work closely with the Head of Operations to maintain corporate planning systems while ensuring that day-to-day office operations run efficiently. Experience in the following duties is essential:

• Providing high-quality support and advice to the Chief Executive and the senior leadership team
• Preparing clear and accurate minutes and records of actions; coordination of activities for the Board and Committees
• Organising and supporting meetings, including preparing agendas, distributing notes, and drafting induction materials
• Cost-effective and efficient business travel arrangement; complex diary management
• Preparing detailed briefings, correspondence, reports and presentations on behalf of the Chief Executive and maintaining accurate and compliant governance records
• Monitoring emails, including prioritizing messages, drafting responses, or delegating matters raised as appropriate and tracking to completion

The successful incumbent will be an experienced board-level PA, ideally from the education/not for profit sector, who has mastered the ability to balance competing priorities and to coordinate projects, do not hesitate to apply!

The new strategy for Cruse Bereavement Care, Bereaved People First, will transform how we support bereaved people and how we run the organisation.

Cruse Bereavement Care is the largest bereavement charity in the UK. Our mission is to offer support, advice and information to children, young people and adults when someone dies and to enhance societies care of bereaved people.

We are recruiting a Change Programme Manger to support the implementation of our new strategy.  You will be responsible for working with others across Cruse to ensure all of the component parts of the new strategy are well managed and delivered according to our plans.  You will also be directly managing specific projects that contribute to the strategy.

You will have experience of running large projects and manging change in charities.  You’ll have a “can do” attitude to work and will combine great project management skills with excellent communication skills.  Ideally, you’ll also be experienced in developing and running frontline services in similar sized charities.

This is a Fixed Term 12 month contract for maternity cover, 35 hpw with some flexibility to 28 hpw. 

The closing date for this role is the Wednesday 22 July with interviews during week commencing 27 July 2020.

Your application should consist of a CV and supporting statement which demonstrates how you meet the person specification, and should be no longer than two pages.

Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.

Catering Consultancy Manager
Reference number: A0030620
Location: Flexible
Salary starting at £34,643 to £38,632 per annum
Hours: Full time
Contract: Permanent

This is an exciting time to join the Visitor Operations Consultancy at the RSPB and this role will be responsible for the implementation of the RSPB's Catering strategy across our reserves as well as contributing to the overall Commercial Strategy development and implementation.

This role will develop team work plans and provide specialist commercial expertise to support the Catering strategy. The role can be flexibly based however occassional travel will be required to our headquarters at The Lodge, Sandy in addition to general requirements for travel within the role.

This role will be integral as the consulting lead for all the catering workstreams increasing profitability, developing business cases for new catering outlets and systems as well as supporting new ways of working with operational teams across the UK.

This role is primarily setting direction across the RSPB's catering operation, bringing energy, commercial expertise and excellent relationship building skills to ensure future growth.

About You

• You have the drive and determination to help roll out strategy, new ways of working and lead change.
• You have commercial acumen, extensive experience in business planning and a proven track record of leading commercial growth.
• You thrive in taking on challenges with a positive, solutions focussed approach.
• You are a confident, inspiring and assertive leader who works collaboratively with others across multi-disciplinary teams.
• You are passionate about ensuring excellence in customer service on sites so that teams are motivated to keep the visitor at the heart of the offer.
• You have exceptional communication and stakeholder management skills

If you would like to work with some of the most beautiful places in the UK, making a significant contribution to our cause in saving nature, this could be the role for you.

Closing date: 17 July 2020
Interview date: 22 July 2020

TO APPLY AND FOR MORE INFORMATION:

If you would like to find out more about this position and to apply, please click the Apply button to be directed to our website, where you can download the role profile and application details.

No agencies please.  

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Service Support team ensures the smooth running of an operationally focused department. The role provides an exciting opportunity to deliver and continuously improve support services to the department, to act as the first point of contact for stakeholders and partners requiring support, as well as developing operational relationships within the organisation.

Working within a friendly and dynamic team, usually based in our regional office in Leeds city centre, you’ll play a key role in supporting the department, stakeholders, and partners; enabling the effective and efficient delivery of all departmental activities. This includes supporting the management of the department’s finances, compiling management information, introducing new systems and processes to ensure best practice and providing support to our partners.

If you have worked in a business support role this would present an opportunity for you to develop your organisational, communication and technical skills through offering support to the team, department, stakeholders and partners.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates. We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

Please note, in the event of a high number of applications, we reserve the right to close the application early. 

Citizens Advice West Suffolk is a progressive, highly regarded independent charity providing advice to around 7,000 clients across West Suffolk from our five offices and outreach locations.  We have 28 mainly part time staff with about 120 volunteers in a wide variety of roles, and we are looking to appoint a new Chief Officer to provide inspirational leadership across the five offices

The ideal candidate will be highly motivated with a strong commitment to our aims and principles, and a clear vision of our potential for future development. In addition they will have significant experience of strategic development, business planning and staff management, with a strong focus in identifying and developing new funding opportunities.  The candidate will be an excellent communicator with demonstrable experience of working with a range of key stakeholders. Key elements of the position will be supporting the trustee board in their strategic role, financial planning and HR responsibilities.

Our staff and volunteers find Citizens Advice West Suffolk an enjoyable place to work, and we value their commitment to our service.

Closing date: 24th July 2020

Interview date: 12th August 2020

Citizens Advice West Suffolk values equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds.

Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice. All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report. 

Reporting to: The Group CEO MPS Society

Hours: Full time - Flexible to suit the needs of the Organisation

Location: Amersham UK - with travel in the UK and overseas as needed

Closing Date 17/07/2020

Interview Dates 29 July 2020

About Us

The MPS Society provides support across the UK to families affected by rare, life-limiting genetic conditions. These genetic conditions cause a range of complex difficulties and we provide vital support to the whole family for as long as they need it. Further information on the work we undertake can be found on our website.

Job Description (Please see full job description for further details)

The Head of Group Operations (HGO) will be responsible for the day to day operational running of the MPS Society and, in collaboration with the CEO, its commercial trading subsidiary MPS Commercial. This is a hands-on role that offers diversity in a growing organisation, responding to opportunities for revenue growth and greater national and International reach.

The Head of Group Operations will be managed by the Group CEO. The primary duties and responsibilities are set out below. This is a diverse role and the candidate will be able to tackle a range of tasks as part of this small dynamic team.

Primary duties and responsibilities include:

Strategic direction

Working jointly with the CEO of MPS Commercial and Group CEO

• Develop the strategic direction and priorities for the Society and MPS Commercial

• Develop a detailed annual operational plan to achieve the strategic priorities of the organisation(s), for approval by the relevant Boards

Line management

• Line management for all core functions / staff within the Society, including HR and Finance

Operational management

• Working with the Senior Leadership Team and other members of the Organisation, Develop and implement the annual operating plan

Patient services

• Lead the operational direction of the patient services in line with the overall society’s priorities

• Working with Support and Advocacy lead, anticipate the future needs of the society’s members adapting existing projects and developing new activities as required to ensure we continue to meet them.

Clinical Centre support

• In collaboration with the group CEO drive the strategic relationships with key clinical centres in the UK and internationally, to further the collaborations between the Society and the clinical colleagues in the field

Pharmaceutical companies

• In collaboration with Group CEO and CEO of MPS Commercial, explore and identify opportunities for collaboration with current and potential pharmaceutical partners

Political lobbying and Public Affairs

• Design and implement, in collaboration with the Group CEO, the political lobbying and public affairs strategy and activities for the Society.

Financial management

• Assist the Head of Group Finance Officer with financial planning, management and reporting, and the implementation of the operational, business and strategic plans

Office management

• Oversee the maintenance of a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations

• Oversee day-to-day operations including premises, equipment, IT systems, ordering supplies, procurement and workflow management.

Human resources

• Working with the HR Lead with recruitment, induction and ongoing development of the Charities personnel

Other Responsibilities

• Operational Risk and Charity Compliance Reporting
• Oversee timely governance and report to the Board of Trustees
• Oversee all aspects of the MPS Society’s income generation strategy and ensure production of reports for the Board of Trustees

• Oversee the content and design of all the MPS Society’s public facing materials both printed and electronic.

The successful candidate will be required to undertake a DBS check prior to taking up position in the role

For further details, please contact Barbara Cotterell on 0 3 4 5 3 8 9 9 9 0 1

Applications may be made either through the Charity Jobs website or to Barbara Cotterell directly.  All applications should include your CV and a cover letter outlining your skills, experience and how you meet the requirements of this role.

We are looking for an experienced Programme Manager to oversee the delivery of our flagship Digital Surgeries programme. Come and help us to achieve our mission of ensuring that every young person can have a voice on issues that matter to them.

About The Politics Project

The Politics Project supports young people to use their voice by providing them with outstanding democratic education. We specialise in digital democracy, supporting young people, teachers and politicians to use digital tools to learn, teach and engage in politics.

Through our Digital Surgeries programme, we support politicians to engage with young people using digital platforms to build strong relationships and a shared understanding of issues. We have delivered over 160 Digital Surgeries, working with a network of over 150 politicians and 100 schools. We work with a wide range of politicians across parties, from local councillors to MPs and government ministers, including Sir Keir Starmer MP, Ben Bradley MP, Caroline Lucas MP and Mayor Andy Burnham.

Over the last 18 months we have extended this work to support a range of partners, including the Parliamentary Education Service, the University of Exeter, the People’s History Museum, the University of Cambridge and UCL, to run thematic versions of the programme with schools across the UK. This has included looking at the work of the House of Lords, Gender and Identity, the Peterloo Massacre and climate change.

We are also working with parliamentary staff to develop a version of the Digital Surgeries programme that allows young people to use digital platforms to provide evidence to parliamentary select committee inquiries, putting young people’s voices at the heart of national policy debates.

Visit our website for more information about our work.

About the Role

In this role you will oversee the delivery of our flagship Digital Surgeries programme, managing the expansion and delivery of this rapidly growing programme. Due to Covid-19 we have seen an increase in demand for our digital approach and anticipate significant growth in the upcoming year. In this role we are looking for someone to guide this growth, making the most of opportunities that arise and ensuring that progress is tracked and Digital Surgeries are delivered to a high quality.

You will engage regularly with politicians and teachers, strengthening relationships with our existing partners while also identifying opportunities and developing strategies to build new ones.

You will manage a team of one or two programme coordinators who will lead day-to-day delivery.

There will also be opportunities for learning and development. Depending on your needs, this could include support on areas of programme management where you would like to strengthen your skills, or on subject knowledge on politics, the education sector or one of the thematic programme topics mentioned above.

This will be a fast-paced role in a small but growing, friendly team. There will be significant opportunities to shape the growth of our flagship programme and the broader direction of the organisation.

Key responsibilities:

• Overseeing the planning and delivery of the Digital Surgeries programme.
• Supporting in the development and delivery of a range of thematic versions of the programme including on climate change, elections and parliamentary select committees. 
• Building, tracking and implementing robust programme management systems.
• Managing relationships with over 100 teachers and 150 politicians from across the UK.
• Recruiting teachers and politicians to take part in the programme.
• Line management of one or two Programme Coordinators.

Personal Specification

Skills/Experience

Essential 

· Programme Management experience.

· Ability to build and manage relationships.

· Strong ability to manage multiple priorities.

· Excellent time management and organisational skills.

· Ability to solve problems and perform under pressure.

Desired

· Experience of database management

· Confident working with technology such as Zoom and Microsoft Teams.

· Experience of managing a team.

· Ability to conduct monitoring and evaluation of work and produce written reports.

· Knowledge/understanding of the education sector.

The job is based on a 12-month contract (including a 3-month probation period) and is primarily based in our office in Central London or our office in Central Manchester. Initially work will be remote due to the Covid-19 crisis. Occasional travel to elsewhere in the UK may be required.

The hours of work are 37.5 hrs per week. Holiday entitlement will be 25 days pro rata (exclusive of Bank Holidays).

In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check that we will provide.

How to apply

To apply please submit answers to the following questions along with your CV by 4pm on Monday 4th August. Each answer should be no more than 250 words.

Questions:

What relevant experience do you have for this role?
What do you think makes a good Programme Manager?
How do you manage multiple priorities?
We deliver a range of thematic versions of the Digital Surgeries programme – what do you think our next thematic version of the programme should be and why?

Please contact the Director of The Politics Project, Harriet Andrews, if you have any questions.