Operations Manager Jobs

Job purpose:

 The role has two distinct areas of responsibility:

  Provide administrative and logistical support for the smooth running of the London office (70%). Administrative assistance for the general operations of the Trustees, including coordination of Board meetings (30%), although this may vary on a day-to-day basis.

This role requires a candidate who is well-organised, adaptable, and proactive. Strong administrative, numeracy, communication, and IT skills and proficiency in using the Microsoft Office suite, including SharePoint and our organisational Intranet, are essential.

 Most importantly, they’ll be team players willing to learn and bring a positive, enthusiastic attitude with a proactive, can-do approach.

Roles and responsibilities:

Office Administration and logistical support (70%)

· Proactively ensure that the office functions well and efficiently, maintaining office equipment and stocks of office supplies within budget.

· Act as the primary contact for visitors and phone inquiries. Manage the general inquiries email inbox and other shared email accounts.

· Be the main point of contact for office maintenance, security, and building management. Communicate with the landlord to promptly and efficiently address any related issues.

· Ensure office procedures are kept up-to-date and communicated to staff.

· Coordinate the preparation and production of business cards and ID cards for staff

· Develop and uphold Saferworld (UK)’s list of trusted suppliers, regularly reviewing and adjusting as necessary in alignment with Saferworld’s procurement policy.

· Add, update and maintain the UK Asset online asset register

· Identify opportunities to improve administrative systems and processes and proactively collaborate to redesign them.

· Collaborate closely with the Global People and Operations teams and ICT to assist in the onboarding and offboarding processes for new staff in our London office.

· Plan staff events, including annual summer and winter socials.

· Assist with renewing global insurance policies and provide administrative support for handling claims, including coordinating with staff and the insurance claims team as necessary.

· Coordinate with the IT team to set up new employees, ensuring the provision of company IT equipment aligns with internal policies.

· Provide administrative support to staff when visiting the UK, including providing visa support letters and making travel bookings in the UK for visiting staff and partners.

· Provide support with the organisational Travel Management Company (TMC), including setting up staff profiles and offering booking guidance.

· Monitor staff travel plans for ICT equipment movement.

· Manage Saferworld's organisational contacts database, including contact import, tagging, and deduplication, in compliance with UK GDPR legislation.

· Maintain an organised and effective filing structure within the internal SharePoint sites where relevant

Management team administrative support (30%)

· Provide administrative support to the Chief Executive Officer when required.

· Assist in preparing and coordinating management team, UK and Saferworld Europe Board meetings, and other committee and leadership meetings. This includes handling documentation, logistical arrangements, ICT setup for remote participation, and supporting travel bookings and expense claims.

· Manage the global Saferworld calendar, ensuring everyone is informed of events and meetings as necessary.

· Undertake miscellaneous tasks as requested by the CEO, demonstrating flexibility and adaptability to support organisational needs effectively.

This role is not open to sponsorship

An exciting opportunity has arisen for a Bank Housekeeping Assistant to join our Housekeeping Team. This role will require the successful candidate to provide a high standard of housekeeping ensuring excellent levels of cleanliness are consistent throughout the site and that infection control procedures are met across site.  As part of the site services team the role holder will be expected to liaise with managers and staff across the Trust.

Staff benefits include, shuttle bus, and more… Read more below

Role Requirements

Site wide general housekeeping service – ensure that the housekeeping services is of an acceptable level and is consistent across site.

• Carry out a cleaning service in allocated buildings/rooms/areas ensuring that daily tasks are completed according to the standard operating procedures in relation to the cleanliness/hygiene standards.
• Follow infection control procedures whenever carrying out duties and ensure procedures are followed should there be an infection control outbreak.
• Liaise with the Housekeeping Supervisor and House Staff on a daily basis – carrying out special requests in relation to Housekeeping.
• Ensure safe storage of cleaning materials and equipment and sufficient stock is maintained – informing the Housekeeping Supervisor of stock requiring ordering.
• Assist in the cleaning of communal areas on a daily basis and cleaning of carpets, curtains and high dusting on a rotating schedule.
• Ensure that any repairs required to fixtures and fittings are reported to the designated Facilities Helpdesk as soon as possible and any issues are reported to the Housekeeping Supervisor.
• Assist in routine housekeeping audits as outlined in the planned preventative maintenance (PPM) schedules and ensure any works are to agreed service levels.
• Prioritise work to complete assignments in a timely manner.
• Assist other members of the Site Services and Facilities teams as required.
• Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.

Interview Date:  Interviews will be held as and when applications are received.

Strictly no agencies, please.

As we often receive high levels of applicants for our roles, we regret that we will only be able to contact those applicants who are shortlisted for interviews. Therefore, if you have not heard from us within 2 weeks of the closing date, please assume you have not been shortlisted for an interview on this occasion.

Terms and Conditions

PLEASE NOTE: The Children's Trust Application Form MUST be completed and submitted, for your application to be considered. As part of the shortlisting process, gaps in employment will be examined and further explored during the interview process. 

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including, Zest; our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

Senior Project Manager - Minsmere Mitigation
Reference: APR20248817
Location: Minsmere
Salary: £38,389.00 - £41,212.00 Per Annum
Benefits: Pension, Life Assurance and Annual Leave
Duration: 36 months

This is a fixed-term, full-time contract for 36 months for 37.5 hours per week.  The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.

We are looking for an energetic, insightful and organised person to help us deliver a resilience project to mitigate the impacts of the Sizewell C development on the visitor experience at RSPB Minsmere.

What’s the role about?

This is a stimulating role which represents an important opportunity to make a significant and direct contribution to enhancing the visitor infrastructure at a flagship RSPB reserve and a key visitor destination on the Suffolk Coast. We’re looking for someone with an understanding of how to prioritise, plan and deliver visitor infrastructure projects.

We need someone who is highly organised and has a good attention to detail. This role requires a collaborative approach, which combines the ability to adapt to changing priorities and work under pressure, while working under your own initiative to achieve results to tight deadlines.

Minsmere is one of the most famous bird reserves in the UK and one of RSPB’s most popular reserves. The reserve borders the Sizewell Estate where SZC Co plans to build a new nuclear power station, Sizewell C. The RSPB led a campaign against the potential threats of the Sizewell C development called LoveMinsmere, bringing people together to demonstrate the value of and concern for the reserve and its wildlife.

In July 2022, the UK government approved the application to build Sizewell C, after a lengthy planning process and Examination. As part of the approval, a Resilience Fund was set up for mitigation of the impacts on visitors to RSPB Minsmere.

These impacts will begin as soon as works commence and last for the construction period (currently estimated to last 12 years). This project will enable RSPB Minsmere to maintain a great visitor experience despite these changes. 

The Senior Project Manager will manage a series of infrastructure projects funded by the Resilience Fund. Initially, they will work with the Minsmere team to develop a costed programme of works with agreed priority projects. They’ll then manage consultants and contractors to deliver that plan on the ground.

About the project

Vision: RSPB Minsmere offers an exceptional visitor experience despite the Sizewell C construction works.
Objectives: By Feb 2027, RSPB Minsmere has improved infrastructure that enhances the visitor experience and mitigates the impacts of Sizewell C on the visitor experience.
Outcomes: Maintained quality of visitor experience, retaining the reserve’s income levels.
Outputs (To be kept under review as the project develops):

New visitor infrastructure, likely to include a redeveloped toilet block, car park improvements and play area among other items. Including all designs and consents. 

Consolidation and improved interpretation of Leiston Abbey (first site) as outlined in the Deed of Obligation and improvements to physical access to the site.

Infrastructure enhanced to allow enhanced reserve events programme.

The postholder will be required to work with the following key internal stakeholders:

• Staff and volunteers at RSPB Minsmere
• Communications Officer/Manager
• Rural Surveyor
• Building Surveyor
• Reserves Archaeologist
• Ecology
• Finance
• Fundraising
• Project Management (dotted line report)

What we need from you

The Senior Project Manager will lead on the following activities:

• Convening groups of stakeholders and leading sessions to develop the mitigation programme of works.
• Communicating with RSPB colleagues and key stakeholders regularly to report on project progress.
• Managing risks, issues and change as required.
• Producing of a costed programme of works, supported by quotes and/or evidence from similar projects.
• Procuring and managing consultants and contractors to design and deliver the chosen projects.
• Ensuring that consents are in place for all works within the programme
• Working with colleagues to ensure the project programme is reviewed for other opportunities to seek potential funders – to maximise delivery.
• Working to the Resilience Fund budget, including expenditure reporting as required
• Ensuring that all financial records are kept to enable annual financial statements to be produced and to satisfy external audit requirements.

We are looking for somebody with:

Essential skills, knowledge and experience

• Leadership ability
• Flexibility and ability to manage change
• Problem solving skills and ability to find solutions
• Proven time management and organisational skills
• Logical and methodical in approach
• An able communicator
• Experience of successful working with a range of contractors
• Experience of standard Project Management approaches
• Experience of working with and influencing multi-disciplinary teams
• Experience of cost and budget management, working with projects with costs of at least £250k.

Desirable skills, knowledge and experience

• Experience of working with external stakeholders
• Experience of complex projects
• Experience of construction project management
• Experience/understanding of nature reserve operations and managing visitor infrastructure.

Closing date: 23:59, Fri, 24th May 2024

We are looking to conduct interviews for this position from 3 June 2024.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

To achieve our vision of creating a world richer in nature, we need more diverse people on nature’s side.

No agencies please.

Dog A.I.D. is recruiting for the exciting new role of Programme Support and Engagement Officer. The post holder will play a key role across client support and volunteer engagement functions within the charity. They will work alongside our operations and training teams to support and engage our existing network of volunteer trainers and support them effectively to ensure their long-term retention. As well as providing administration for our existing volunteer CPD offer, the post-holder will support the roll-out, administration and evaluation of two crucial new projects, a trainer mentoring programme and an in-house assessor’s course.

The Programme Support and Engagement Officer will also develop trusting and empathetic relationships with our clients, engaging and supporting them as they navigate the Assistance Dog training programme.

This role is person-centred and focused on building great relationships with clients and volunteers. You will often be the first point of contact for volunteers and clients contacting the charity, so an empathetic, diplomatic and professional approach is essential, as well as excellent inter-personal and communication skills. The role post-holder will be expected to undertake a wide array of administrative tasks related to programme support, so it is essential that the right candidate is able to manage and work through a heavy and varied workload efficiently and effectively.

Dog A.I.D. has a small staff team so it is essential that the post-holder is a strong team member who is proactive and self-motivated. They need to be able to see “the bigger picture”, identify priorities and use their initiative to “get on and do” what needs to be done. These are exciting times for our charity so we would want someone who is passionate about what we are trying to achieve and comes with us on the journey.

This role is full time (37.5 hours per week).Our team works a hybrid model, predominantly home working with regular travel to our office in Shrewsbury and other locations for workshops and meetings

Dog Assistance in Disability (A.I.D.) is a unique organisation, empowering disabled people to train their own pet dogs, supported by professional dog trainers as volunteers.

Dog A.I.D. was established in 1992 to assist people with physical disabilities, improving their quality of life by helping them train their own pet dogs to provide assistance with day-to-day tasks.

In 1996, the Dog A.I.D. Scheme was launched nationally at Crufts and today has a team of staff, volunteer trainers and assessors based across the country supporting over 168 Assistance Dog partnerships, both in training and fully qualified, with our office base in Shrewsbury, Shropshire.

As of May 2024, there are currently 98 fully qualified Dog A.I.D. dogs throughout the country, with 70 more in training with 95 voluntary Dog A.I.D. Trainers. The training takes up to two years with both dog and disabled owner (‘client’) receiving specialist education from our network of trainers and attaining fully accredited Assistance Dog status through three distinct stages.

Dog A.I.D. is a member of Assistance Dogs UK, a voluntary coalition of Assistance Dog charities that aims to promote the freedom, independence and rights of people with assistance dogs across the UK. All Assistance Dogs UK dogs adhere to the highest training and welfare standards as set out by Assistance Dogs International and the International Guide Dogs Federation.

This is an exciting time for the charity which has a strong team in place led by a new CEO who took up post in October 2023. Last year, the charity developed and launched its new 3-year strategic plan which has an ambitious plan for growth to meet the incredible demand for its life-changing services.

At Making Space we are committed to making a difference in the lives of those in our care, we live and breathe our core values and our looking for likeminded individuals to join our team on our mission to make a positive impact to those in our community who need us most. 

We have an opportunity available for a Business and Development Relationship Manager to join our Business Development team. As Business and Development Relationship Manager, your key focus will be to have a direct impact upon the growth and success of the business through the strategic contribution to service development and new business development.

This role will be home based with regular travel across the Midland and South of England region. You will be required to attend at Head Office (based in Warrington, Cheshire) for monthly team meetings, supervisions and as and when required. Salary £57,742 per annum. Contract of 39 hours per week. 

Responsibilities will include:

• Developing and growing the customer base across the region, establishing, and maintaining key strategic partnerships with commissioners, ICBs, housing providers and other stakeholders.
• Revenue targets and relevant KPIs are delivered across the region whilst ensuring service sustainability is maintained.
• Establishing demand needs within the local areas whilst supporting with new developments, with interests in LD & MH Services.
• The ability to develop high-level reports and briefings, managing complex data and information to provide concise recommendations and detailed action plans.

For this role you will need to be able to work independently and work with the wider business development team on competitive bids and tendering across the region. We are seeking someone who is willing to lend a helping hand and constantly looking for ways to improve process. You will need to have patience, an understanding nature and active listening skills. If you are someone who welcomes challenges and actively seeks opportunities to enhance your skills then we would like to hear from you. 

Qualifications

Candidates must have a relevant qualification in Business management, or be willing to work towards.  Extensive experience of successful sales/negotiation within a health and social care context is essential this for this role. Strong organisational and time management skills are required. You will need to be someone who is unafraid to take risks, try new approaches, and continuously seek improvement.

On joining Making Space you will be supported step by step with on-the-job training as well as the opportunity to undertake professional qualifications if desired and required for your role. We are seeking individuals who can showcase that their personal values align ours here at Making Space.

Benefits

We are constantly reviewing our benefits packages to ensure our employees are receiving the very best company perks and we are always seeking out further additions.

Our current benefits include:

• Wagestream – Access up to 30% of your wages as you earn,
• Lifestyle benefits through Bravo Benefits and Health service discounts
• Holidays 25 days plus bank holidays subject to contract (pro rata for part time)
• We pay double time for Xmas day, Boxing Day and New Year’s Day
• Our employees can buy and sell up to 2 weeks holiday – statutory limits apply
• Access to our library of learning through our e-portal
• Want to upskill? We will invest in you and provide you with qualifications in level 2-6 in Health and Social Care, Management, Admin plus other continuous professional development should you wish to further your career within Social Care.
• We invest heavily in your career progression; did you know at least half of our senior posts are filled internally through promotion.
• Travel schemes including cycle to work, car maintenance and 40p per mile travel expenses.
• We run a colleague engagement hub with monthly and annual colleague awards
• Pension Scheme 3% employer contribution as a minimum
• Paid Sick leave

Key Dates:

• Closing date for applications is 17th May at 5pm.
• Informal interviews will be held virtually on 24th May.
• Formal interviews will take place on 07th June at Warrington Head Office.

XLP is a youth work charity working to create positive futures for young people and at the cutting edge of tackling poverty and educational failure in inner London. We’re looking for a Senior HR Manager who will be a generalist with prior experience of working in a senior level HR capacity.

You’ll be responsible for the effective provision of comprehensive HR services for XLP, develop highly effective relationships across the team, maintaining a real understanding of their challenges. You’ll partner with Line Managers on a range of HR duties encompassing the entire employee life cycle, including updating and reviewing policies and processes, employee relations, recruitment, onboarding/ offboarding, Learning & Development and more. You’ll ensure we recruit and retain excellent staff to ensure we’re giving our best for young people.

You’ll be happy to manage all aspects of HR and the employee lifecycle and not be afraid to work autonomously and get stuck in. 

About You

Key Skills:

• Significant relevant experience in Human Resources in a generalist role;
• Proven experience in managing complex employee relations cases;
• Experience with employee lifecycle procedures;
• CIPD Level 5 Qualification;
• Strong knowledge of current employment law and best practice;
• High attention to detail;
• Excellent administrative and organisational skills;
• Good level of numeracy and ability to collate data and produce information in simple formats;
• Excellent written and verbal communications skills;
• Ability to build and maintain good working relationships with staff at all levels;
• Ability to remain calm in challenging situations;
• Ability to carry out duties with tact and diplomacy, maintaining confidentiality at all times;
• Ability to maintain electronic filing systems.

Useful if you have:

• Experience of the youth work/charity sector;
• Experience of implementing an HRIS.

What We Offer

• 25 days annual leave, with 3 additional days between Christmas and New Year
• Employee Assistance Programme
• Ongoing training and development
• Supportive and flexible work environment
• Diverse and inclusive culture
• Generous sick and compassionate leave policies
• Enhanced maternity leave policy

How To Apply

Please click the link to apply via our website. You'll be asked to complete a short form and upload a CV and personal statement. Applications close on Wednesday the 12th of June at 12pm (midday). Please note, we reserve the right to close applications early if a suitable candidate is found.

Closing date: 29th May 2024

One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for someone with experience of developing and delivering a successful support programme to service users in a prison, probation or social care setting to join us as an Older Prisoners’ Activities Manager within The Salvation Army, this position is called CAMEO Manager.

In partnership with HMP Liverpool and Liverpool City Council we run CAMEO (Come and Meet Each Other) a programme which offers a supportive, caring and stimulating environment for older people in prison. As Manager you will be in charge of setting up an innovative and engaging day centre which will provide meaningful activity and positive relationships, improves wellbeing, reduces social isolation and offers opportunities for rehabilitative interventions.

Key Responsibilities:

• Build positive relationships with service users and foster effective stakeholder relationships with internal and external agencies in order to develop innovative and collaborative approaches to meet the needs of the prisoner cohort
• Be responsible for the overall development and continuous improvement of the service, keeping updated with and implementing best practice to maximise the effectiveness of the service
• Provide effective line management and support to the Assistant Manager
• As required, undertake and ensure that all relevant administration, data collection and analysis is collated and reported on, including monthly and annual reports to line management
• Be an active part of the wider CAMEO team, bringing meaningful contributions to team meetings, departmental strategy and development of the wider CAMEO programme
• Be accountable for ensuring the finances of the service remain within budget
• Contribute to any security checks, planning and risk assessments as needed
• Undergo training in safeguarding, security awareness, conditioning and manipulation awareness, and other HMPPS/TSA training deemed necessary by line management

To succeed, you will need:

• Strong experience of developing and delivering a successful support programme to service users in a prison, probation service or social care setting
• Strong experience of working collaboratively with multiple agencies and stakeholders
• Strong interpersonal skills with the ability to develop successful and collaborative working relationships with service users and colleagues, including vulnerable client cohorts

Benefits:
25 days annual leave + bank holidays (pro rata for part-time), a contributory pension scheme; season ticket loan and an employee assistance programme.

Appointment subject to satisfactory references, proof of right to work in the UK, a satisfactory Enhanced DBS with Barred List Check and Prison Security Clearance.

As a disability confident scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

About Us:

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits:

• 30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas 
• Life Insurance 
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month   
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Free Gym Membership 
• Breakfast/snacks 

Reports to: Chief Commercial Officer 

Based: Battersea Park 

Salary: £40k to £45k 

Contract: Permanent, Full Time 

Work Arrangement: 40 hours per week, Hybrid Working Pattern

DBS: Basic 

Role Overview:

Reporting to the Chief Commercial Officer, the Customer Service Manager will be integral to the implementation, training, monitoring, and improvement of the new 5 Star Customer Service model being rolled out across all services within Enable – including but not limited to events, leisure facilities, an arts school, bereavement services, filming, health & wellbeing, parks and community development. The role will work closely with both Senior Management and operational staff to ensure that 5 Star Customer Service is at the heart of all interactions with our customers. 

This role will suit someone who values exceptional customer service above all else with a personal history of working in it. Someone with exquisite attention to detail, and excellent interpersonal skills to work alongside a wide variety of services and staff. Someone who is excited by day-to-day variety and thrives in an ever-changing environment. Someone who enjoys bringing a vision to life and is tenacious with each step to get there. Ideally someone who has read Unreasonable Hospitality and was inspired. 

Main Duties/Responsibilities:

• Conduct research and analyse customer feedback and data to identify areas for improvement
• Further develop and implement the 5-Star Customer Service strategy to improve customer interactions across multiple touchpoints and channels 
• Design business-wide customer service processes, best practices, and KPIs to ensure consistent and exceptional service delivery across all Enable teams
• Develop and roll-out relevant training models
• Collaborate with all internal teams to align customer experience efforts with greater business goals and objectives 
• Collaborate with marketing to improve digital customer service 
• Monitor success and champion opportunities to consistently improve the brand experience 
• Visit all services within Enable to assist with research, process implementation and relationship forming

The successful candidate will have: 

• 5+ years of experience in customer service, experience or management, preferably in a hospitality or Not-For-Profit background
• Initiative and motivation to work autonomously and drive change within the business
• Excellent interpersonal and communication skills to interact with internal and external stakeholders 
• Confidence and creativity to bring new ideas to the table
• A hunger for exceptional customer service, and the tenacity to create the change needed to achieve it 
• Experience in motivating staff 
• A flexible approach to working onsite in a variety of different environments 
• Empathy, patience and approachability 
• Ideally have read Unreasonable Hospitality!

This is an exciting opportunity to be a part of a company that positively impacts the community. If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Database Manager, 12 Month Contract
Part Time, 21 hours a week
£33,000 - £35,000 pro rata (Take home gross: £19,800 - £21,000)
Environmental Investigation Agency

Hybrid Working offered

Charity People are delighted to be working in partnership with the Environmental Investigation Agency (EIA) to recruit a Part Time Database Manager for a 12 Month Contract. Based in Islington, Central London this role is a crucial position within EIA's Fundraising team.

About Environmental Investigation Agency
The EIA investigate and campaign against environmental crime and abuse. Their focus is the protection of wildlife, forests, oceans and climate. They turn the evidence they gather in the field into hard-hitting reports targeted at authorities who can make a difference, and campaign for new legislation, improved governance and effective enforcement.

The Role
An exciting and varied role, you will come in and work to ensure the smooth running of the gift processing within the department, liaise with Finance for reconciliation of income and expenditure, and manage the fundraising database efficiently and effectively.

Your role will involve the management of the database for the Charity, regular reporting on results from the database, ensure monthly reconciliation of the database with SAGE along with working with the Fundraising team to identify and deliver improvements to the database to ensure the smooth running of processes.

Essential to this role will be data selections and donation processing. This will involve selecting data for appeals, appeal emails and Investigator and Year in Review mailings. You will manage data received from acquisition activity, including lead generation, cash, regular gift and new weekly lottery players and add them to the supporter database.

The Candidate
We are looking for an energetic self-starter with a positive attitude who has strong analytical and excel skills. You should have previous experience of working with a supporter database or CRM (Access Charity CRM would be an advantage but not essential) Furthermore, you should have knowledge of selecting and importing supporter data through bulk imports and exports. Ideally, you will have worked within the Charity or non-for-profit sector, but we do welcome applications from other sectors.

In addition to this, you should be proficient in Microsoft SharePoint and Office 365.

Closing date - Wednesday, 22^nd May

Charity People are managing all applications for this role; interested applicants should send their CV in the first instance.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We want to do this because we know greater diversity will lead to even greater results for the charities we work with.

Established in 1936 and one of Scotland’s leading wildlife bodies, the Scottish Ornithologists’ Club is a registered Scottish Charitable Incorporated Organisation (SCIO) with some 3500 members.  Its purpose is to advance the study and appreciation of birds in Scotland by promoting their documentation, promoting interest in them, promoting their conservation, providing a focus for information about them and encouraging the appreciation of relevant creative arts.

The Club’s headquarters, which also feature a renowned ornithology library, wildlife art gallery and sales outlet, are in Aberlady, East Lothian.  Fifteen nationwide Branches are led by members who organise events, outings and projects in their areas.  Staff contribute a national series of events, conferences and training activities for members of all ages.  Publications include the highly regarded quarterly journal Scottish Birds, mobile app (Where to Watch Birds in Scotland), regional bird reports, e-newsletters and other online media.

The Club Manager will lead and oversee all aspects of running the Club, including its small team of staff, volunteers, an annual turnover of about £350,000 and assets which include built property (HQ).  They will champion and drive forward the Club’s vision and goals. There will be emphasis on strong leadership to manage and support staff, volunteers and trustees; ensuring the highest standard of services to members; planning and reporting on the annual programme of Club-wide events and developing future priorities.

KEY OBJECTIVES:

• To provide strong leadership and management in relation to staff and the provision of all aspects of the Club's delivery of services and support to its members, in line with its status and responsibilities as a SCIO.
• To liaise and work closely with the SOC’s Council and committees in their work, regularly reporting to and advising Council and Management Committee.
• To support and drive forward the continuous improvement of the Club.
• To oversee the effective running and maintenance of the Club’s headquarters in Aberlady.
• To support the Club’s network of local branches throughout Scotland.

MAIN WORK AREAS

• Lead, direct and manage our staff team (nine employees), and provide guidance and direction for volunteers and contract workers as appropriate. Includes staff work plans and annual appraisals, oversight of all HR functions and support of staff in line with good professional practice.
• Ensure the legal requirements of the SCIO are met, including preparation and submission of an Annual Report and Statement of Accounts to the Scottish charity regulator (OSCR)
• Oversee the planning and organisation of the Club’s autumn annual conference and AGM, and the joint SOC/BTO spring conference.
• Work with SOC Secretary to support the Club’s volunteer-led Council and committees, including timely production of papers, reports and minutes, as required.
• Review and update as necessary staff support for Club Branches.
• Together with relevant committees, develop and monitor forward planning for the Club.
• Ensure implementation of all H&S, safeguarding and risk management responsibilities, in line with external and internal policy and Risk Register needs.  Ensure regular review of policies, advising Management Committee and ensuring awareness of them wherever necessary among Council and Committee members, staff, contractors and volunteer leaders.
• Work with the Office Manager to ensure compliance with all necessary measures for the maintenance and management of Waterston House and its users. 
• Ensure appropriate insurance cover for all relevant Club needs, including property, people, events and activities.
• Oversee the staff role in contributing to preparation and monitoring of our annual budget, reporting regularly to relevant committees.
• Oversee and support as appropriate all Club publications and media activities, including its website, Scottish Birds, newsletters and other communications.
• Ensure that statutory Data Protection requirements and obligations are met.
• Ensure that the Club’s IT infrastructure is adequate, robust and up to date. 
• Explore additional avenues for Club funding, make recommendations to the Club office bearers and Council.
• Contribute to the Club’s approach to national Equality, Diversity & Inclusion policies and Net Zero targets.

 PERSON SPECIFICATION   

The successful candidate may be expected to demonstrate:

• An understanding of the needs and responsibilities of charities and volunteer-led membership bodies.
• Demonstrable team management, leadership and problem-solving skills.
• Ability to both plan and report on organisational work programmes.
• Excellent verbal and written communication skills.
• Event (e.g. conference) management skills.
• Confidence with IT systems, including proficiency with Microsoft Office 365. Experience of CRM software would be advantageous.
• A general understanding of priorities for ornithology in Scotland.

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for everyday equality for disabled people.

This is a key role working at Scope’s first iteration of a Community Hub, you will be responsible for forming relationships and connections across the Leeds area. You will have an engaging approach to building partnership working and you will work closely with disabled people’s organisations, business communities, regional policy makers, media, Scope supporters and the public. To enable this, you will have experience of building positive relationships with organisations at senior levels as well as with marginalised communities. You will lead the Hub’s successful delivery, liaising with local Scope teams to ensure that processes are in place to enable a successful work and community environment at the Hub. Working with Scope’s Teams in Leeds and key partners, to establish a successful range of events and community partnerships at the Hub and within the Leeds area.

Permanent, 35 hours per week

Location: Scope Leeds Community Hub, 3 Brewery Wharf Leeds LS10 1NE and the role will also involve travel within the Leeds area.

The role
You will:

• Expand the network of the hub by establishing and nurturing relationships and co-creating and implementing engaging events, workshops and partnerships at the Hub and within the Region.
• Be the conduit between Scope and its community with the main aim of forging relationships for change. This would also include promoting Scope’s offer of Services, Retail Shops, volunteering and campaigns.
• Network to forge partnerships and collaborations within the Leeds Community to expand Scope’s reach and impact.
• Develop digital content for the Hub and maintain a social media presence.
• Develop marketing strategies for the Hub.
• Support to measure the success of the Hub.
• Support the day-to-day operation of the Hub, including being a key holder and maintaining effective supervision of the space. Some unsociable hours will be required.

For more information about the role’s responsibilities, and the skills and experience required please use the link to go to our website.

About You
You will have experience in:

• Managing community relationships.
• Managing positive relationships with senior colleagues and influencers.
• Working with a CRM and data storage systems.
• Networking, building and developing business network relationships.
• Managing successful marketing campaigns, both digitally and within a community setting.
• Organising and delivering community events.
• Measuring and reporting outcomes.
• Have a good knowledge of issues facing disabled people.

We ask you to show an appreciation of Scope’s values and our ambition of everyday equality for disabled people. 

Please make sure you explain in your application, with examples, how you can meet these important skills.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form. 

Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.

Would you like to lead on contract management activity for a leading UK charity? If so, we would love to hear from you!

We are looking for a Contracts and Commissioning Manager to join our busy Finance and Commercial team to maintain oversight, monitoring and review of our care services contracts.

Reporting into our Head of Care Homes Finance, this role will see you lead on negotiations and contract management activity across bed-based, day care and Admiral Nurse Services for services purchased by statutory commissioners on behalf of RBLs beneficiaries.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

RBL have six care homes across the country for the Armed Forces community and their families. Our homes, including five with specialist dementia care, are designed to be a home from home for our residents and visitors. You will have the opportunity to make a real difference to the lives of our residents and their families by ensuring that we make the best possible use of our resources to provide outstanding care in our award-winning Care Homes.

Key responsibilities will include:

· Ensure beneficiary contracts are regularly reviewed and updated to align with current legislation and good practice

· Lead on negotiations with the health and social care commissioners by developing a negotiation strategy and providing scrutiny to the contract requirements

· Develop strong working relationships with the contract managers at each of our host local authorities

· Proactively manage the contractual and funding arrangements for new state-funded residents

· Develop appropriate processes and measures for evidencing contract performance

· Support the Head of Care Homes Finance to identify, manage, and mitigate contractual risks

· Develop appropriate contract management registers, plans, and reports

Here at RBL, we aim to support our people and their wellbeing, with a package including generous paid holiday allowance and pension scheme contributions, and a range of optional benefits and discounts.

You will be contracted to your home address, and you will perform most of your work remotely there using our collaboration tools to work with colleagues, with occasional travel (incl. for monthly team meetings).

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

Closing Date: Sunday 2nd June 2024

Interview Date(s):  Virtual interviews to be held week commencing 10th June 2024

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Are you passionate about encouraging equity, diversity and inclusion (EDI) in the workplace? We're seeking a dedicated individual to join our team as a EDI Manager. Your role will be focused on driving positive change across the Motor Neurone Disease (MND) Association.

As our EDI Manager, you will be the subject matter expert, providing invaluable guidance and expertise to ensure our practices are not only compliant but also innovative. You'll collaborate with our People, Culture, and Inclusion Committee, keeping us at the forefront of inclusive practices.

Working closely with MND Association members, staff, and volunteers to understand and assess EDI needs, identifying areas of strength and opportunities for development. You'll support the development and lead the ongoing delivery of our EDI strategy. Your input will shape our culture and ensure everyone feels represented and valued.

You'll monitor and evaluate the effectiveness of our EDI projects and initiatives, using data to drive improvements and inform our strategies. A key part of this role will be developing and delivering appropriate EDI management information, briefing papers, and progress reports to enable appropriate governance of the EDI strategy. Your insights will guide our actions, ensuring we're always moving forward.

Partnering with our Learning and Development team, you'll organise engaging EDI learning opportunities for our staff and volunteers including webinars, workshops, and e-learning materials. Equipping them with the necessary knowledge and skills needed to be part of an equitable, diverse, and inclusive workplace.

Using effective change management processes and tools, you'll embed EDI initiatives throughout the Association. Collaborating with our communications team, you'll share updates and celebrate our progress both internally and externally.

You'll work alongside our HR and Volunteering teams to embed EDI principles into all our people processes. This includes reviewing, developing, and implementing policies, procedures, and resources that reflect our commitment to EDI across all areas of the Associations work.

Leading our EDI Network, you'll support the ongoing development, activities and events of the Association's Network Groups ensuring that each has clear objectives and can continue to develop an inclusive environment for everyone at the Association.

If you're ready to make a meaningful impact within a workplace where everyone can thrive, apply today!

Hybrid Working Expectations: 1 day per week minimum office attendance.

(Flexibility to attend the office more regularly on occasion may be required to meet business needs.)

What are we looking for?

You will need to have a comprehensive understanding of EDI principles, from relevant legislation to emerging trends and best practices.

You'll be skilled in developing and implementing strategic initiatives that promote EDI within an organisation. Experience in managing change within an organisation is essential, as is the ability to gather and interpret EDI data effectively.

Collaboration is a key aspect of this role. You'll need to work effectively with diverse teams at all levels across the Association.

Excellent and inclusive verbal and written communication skills are essential. Strong organisational and time-management abilities are a must, coupled with proactive problem-solving skills to tackle challenges creatively.

For full role responsibilities please view the job description located within the Recruitment Pack.

Our Benefits

• 28 days holiday, rising to 33 days after 5 years' service, plus Bank Holidays
• Access to UK Healthcare which includes reimbursement for dental appointments, eyecare, Health & Wellbeing screening and therapies
• Access to a 24/7 phone and video GP Service
• Life assurance
• Confidential counselling helplines
• Salary sacrifice schemes to include:
• Cycle to work
• Buy and sell annual leave
• BenefitHub which offers lifestyle discounts and offers on everyday shopping
• Enhanced pension scheme
• Opportunities for training and personal development
• Hybrid working

About Us

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

We are committed to equality and value diversity. We are working hard to remove perceived and actual barriers to participation for people with and affected by MND, current and future staff, volunteers, and stakeholders.

We guarantee interviews for disabled applicants that meet the requirements of the role as part of our commitment to the Disability Confident Scheme. Reasonable adjustments can be made as required.

Important Information

Adverts may be closed before the deadline once sufficient applications are received. To avoid disappointment, please apply early.

We request that recruitment agencies do not contact us in relation to this role.

Make a real difference to the lives of people with disabilities.

“Being a ASM gives me such job satisfaction I love working as a team with both my manager and volunteers and have learnt so much in this totally new job role.” - Llandudno Assistant Shop Manager

“What a fantastic company to work for, Scope keep us connected” – Leek Shop Manager

Would you like to work at the heart of your local community? Are you able to inspire a team of brilliant volunteers? Do you have retail or customer service experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

Your role

As Assistant Shop Manager, it is an exciting opportunity to work alongside the Shop Manager in Surbiton's brand new Scope shop (Victoria Road, Surbiton, KT6 4NS). The shop will be opening mid 2024.  You will be able to use your creativity and flair to flourish in our retail environment. Our retail roles are full of variety, and every day is different! One day you might be be generating and processing stock and designing an eye-catching window display. The next day you might be recruiting and training our wonderful volunteers. Every day there will be a different challenge that you’ll find extremely rewarding. You may also deputise and be responsible for running the shop when the shop manager is absent. A great attitude and willingness to learn are just as important as relevant experience.

About you

You’ll be a dedicated team player with a strong work ethic and committed to providing excellent customer service. You do not need specific retail experience. But we do ask that you are business minded and have worked in a fast paced, service environment where you put the customer’s needs first. You’ll also need to showcase a great attention to detail, solid IT skills and have a creative eye for displays. You will also demonstrate an appreciation of Scope’s values and ambition of achieving Everyday Equality for disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. We focus on sustainable fashion and engaging with local communities. We lead our volunteers to deliver a great colleague and customer experience. And we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Permanent - Full time, 35 hours per week.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day, so some weekend and Bank Holiday cover is needed. We work 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Scope benefits

We encourage everyone to embrace our values of being open and fair, courageous, connected and pioneering. We believe hard work deserves reward and recognition and offer a wide range of benefits including:

• 35 days annual leave
• Flexible working (where we can)
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues
• Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Who are we at Scope?

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We belong to one team, dedicated to achieving a society where all disabled people enjoy equality and fairness. Our mission is to achieve Everyday Equality for disabled people, and we campaign tirelessly to create change.

If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today! 

Please note that successful candidates will be subject to an enhanced DBS check. 

Please note applications will be reviewed on a rolling basis, and interviews may take place and an appointment be made before the closing date. Early applications are therefore encouraged.