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Parkinson's Adviser - Helpline

Remote
£33,546.95 per year, pro rata
Full-time or part-time (from 32 hours per week)
Permanent
Job description

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

About the role 

You’ll empower people affected by Parkinson’s to live lives that are as fulfilling as possible,  whatever that means to them, to feel able to take an active role in their treatment and to become  their own advocate in health and life, wherever possible.

Our adviser teams work within local areas and via our national helpline. Our helpline hours are currently 09:00 to 18:00, Monday to Friday, and 10:00 to 14:00 on Saturday. We are looking for someone who can work on a flexible basis to ensure cover across the helpline’s working hours. There will also be the need to cover some hours on Saturdays, bank holidays and over the Christmas period.

What you’ll do:  

  • Provide in depth, person-centred information and guidance to clients via our helpline service 
  • Keep accurate, up to date online client records in line with practice 
  • Make best use of time in providing an effective client service 
  • Recognise and respond to potential safeguarding situations using established procedures 
  • Provide information on a variety of health and social care issues, including appropriate emotional support, employment and welfare benefits guidance and advocating with and on behalf of clients 
  • Answer client enquiries professionally using a jargon-free approach and within established timescales 
  • Maintain relationships and partnerships with internal and external teams to achieve the best outcomes for clients 
  • Keep up to date with organisational and professional development relevant to your role

What you’ll bring:

  • Experience of providing health and social care information through a range of channels
  • Well-developed telephone skills including active listening and questioning
  • Experience of supporting and empowering people with problem solving, navigating the health and social care system and participating in their own care
  • Ability to be calm and deal effectively with challenging or emotional situations and/or people
  • Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems or similar
  • In depth understanding of Parkinson’s, relevant issues and legislation, in particular in connection with health and social care and welfare benefits

In order to be considered for this role, you will need to be able to work one of the following two shift patterns:

  • Monday, Tuesday, Wednesday and Friday (7 hours between 9am-6pm) and Saturday (10am-2pm) for a 32 hour per week contract.
  • Monday, Tuesday, Wednesday and Friday (7 hours between 9am-6pm) Thursday (3 hours between 9am-6pm) and Saturday ( 4 hours, 10am-2pm) for a 35 hour per week contract..

Please be aware that we reserve the right to close this vacancy early if we receive a high number of applications for the role.

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

We are operating rolling recruitment for this vacancy and reviewing applications as they are received. We reserve the right to close this vacancy when we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The successful candidate will be required to 

  • provide their own broadband service with a minimum download speed of 2Mb 
  • have a confidential space in which to work

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Posted by
Parkinson's UK View profile Company size Size: 101 - 500

We’re a people-powered movement on the verge of major breakthroughs in Parkinson’s. Together, we will find a cure.

Posted on: 29 May 2024
Closed date: 04 June 2024 at 16:59
Tags: Admin, Advice, Information, Campaigning, Fundraising, Advocacy, Volunteer Management, Vocational/Services

The client requests no contact from agencies or media sales.