Specialist Housing Officer

As a Specialist Housing Officer, you'll provide housing management support to customers across Hertfordshire and Bedfordshire, helping them sustain their tenancies, access services and achieve positive outcomes. This is a community-based role with regular travel across the region, attendance at team meetings in Houghton Regis, and occasional travel to Westminster.

This is a permanent, part-time role working Monday, Wednesday and Thursday.

What you’ll do

·       Manage a patch of specialist housing schemes, delivering an excellent housing management service.

·       Build positive relationships with customers, support providers and local partners.

·       Support customers to sustain tenancies and live independently.

·       Resolve tenancy, estate and neighbourhood issues, aiming for first-time resolution.

·       Carry out estate inspections and ensure schemes remain safe, clean and well maintained.

·       Monitor cleaning, gardening and estate services, challenging poor performance where needed.

·       Support customers with repairs reporting and maintenance issues.

·       Work closely with Care & Support teams to deliver joined-up services.

·       Manage voids, allocations, viewings and tenancy sign-ups.

·       Complete tenancy visits, identify support needs and signpost to appropriate services.

·       Maintain accurate records and case management information.

·       Contribute to service targets, compliance requirements and continuous improvement.

What you’ll need

·       Experience in housing management, tenancy management or support services

·       Experience working with vulnerable people, including those with disabilities or mental health needs.

·       Knowledge of housing management and tenancy-related issues.

·       Strong communication and relationship-building skills.

·       Ability to manage a varied workload and resolve issues effectively.

·       Good IT and record-keeping skills.

·       Commitment to equality, diversity and inclusion.

·       Full UK driving licence and access to your own vehicle.

·       Experience supporting customers with mental health needs is desirable.