Chief Executive

Citizens Advice Waltham Forest (CAWF) is an independent charity and member of the national Citizens Advice network. We provide free, confidential, and impartial advice to everyone to help solve their problems and improve their lives – from consumer issues to problems at work and from benefit applications to debt relief and homelessness.
Our goal is to help everyone find a way forward, whatever problem they face.

Citizens Advice Waltham Forest  
Chief Executive Officer
Circa £65,000 per annum
Based Waltham Forest

We are an ambitious charity providing essential services within our community, and this is an exciting time to join our organisation as our new Chief Executive.  The scope of our work and demand for our services has grown considerably over the years, answering the needs we have seen within our community.  

The new CEO will play a vital role in shaping the future, providing vision and strategic direction for the charity, as well as taking responsibility for all aspects of operational management including business planning, income generation, effective delivery of contracts, projects and services, policy and influencing, and oversight of operational support including IT, HR, and finance functions.  
Working closely with the Board, you’ll be leading the development of our services in line with need whilst also increasing our profile, acting as an ambassador for the organisation and cultivating positive relationships across a diverse range of stakeholders to ensure the profile and impact of CAWF and its services.  Effectively engaging staff, volunteers, and external stakeholders, while continuing to secure new funding streams will be key to your success. You will be a natural advocate and champion for equality, diversity and inclusion for our clients, staff, and volunteers.

The successful candidate will bring:
 

• Proven senior leadership experience and a passion for leading and enabling teams to thrive and develop.
• Experience of running and improving high-quality, value and volume client-facing services at a senior level in a multi-stakeholder environment
• Excellent financial and business acumen with a history of successful business development, income generation and income diversification.
• Comprehensive strategic business planning experience and ability to deliver on key targets both strategically and operationally.  
• Strong relationship-building, networking, and influencing of external stakeholders.

Our new CEO will be someone who can confidently and expertly lead and develop our service, with the ability to switch between strategic and operational work, taking a team with you to ensure success.  If you have the ability, drive, and experience to manage this highly valued organisation, and have the strategic leadership skills to take it to the next stage, we would love to hear from you. 

At Citizens Advice Waltham Forest we value diversity, promote equality and challenge discrimination wherever we see it.  We are committed to diversifying the background of our workforce and welcome applications regardless of sex, gender, race, age, sexuality, belief, or disability.

Deadline for applications: 14th April                                                       
Preliminary Interview with Prospectus:15-18 April                                    
Interviews with CAWF (Virtual): 1st stage – 24th and 26th April     
2nd stage – 29th and 30th April          
  
These dates may be subject to change and applicants will be advised in advance should this happen.

Queries
If you wish to have an informal discussion about the opportunities, please contact our retained advisor Anna Mandl at Prospectus.