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Prospectus, Northampton (Hybrid)
£33,400 per annum
Posted 1 day ago
Prospectus, London (Hybrid)
£38,000 to £40,000 per annum
Posted 5 days ago
Closing tomorrow
Prospectus, London (Hybrid)
£18.40 per hour (£20.62 inc. holiday pay)
Posted 6 days ago
Closing in 7 days
Royal Society of Biology, Central London (Hybrid)
£30,419 to £36,270pa
Posted 1 week ago
Prospectus, North Shields (On-site)
£65,000 - £75,000 per year
Posted 1 week ago
Closing in 2 days
Prospectus, London (On-site)
Circa £30,000 per annum (FTE)
Posted 1 week ago
Page 1 of 2
Northampton, Northamptonshire (Hybrid)
£33,400 per annum
Full-time
Permanent
Job description

IT SUPPORT OFFICER (PERMANENT)

Location: Hybrid – 2 days a week in Northampton office, with occasional travel to London (expenses paid)
Contract: Full-time
Salary: £33,400

A purpose-driven national organisation is seeking an IT Support Officer to join their collaborative and forward-thinking team. This is a great opportunity for someone with strong technical knowledge and excellent people skills to support staff and volunteers across the UK during an exciting period of digital transformation.


Working within a small and friendly team, you’ll provide day-to-day IT support and play an active role in delivering system improvements and onboarding new colleagues. You'll also support major digital projects, including the rollout of new systems for CRM, HR, and learning.

KEY RESPONSIBILITIES

  • Deliver first and second line IT support to staff and volunteers across the organisation.
  • Support onboarding, including setting up devices, access, inductions and user permissions.
  • Provide clear, non-technical guidance and training to users with varying levels of IT confidence.
  • Help maintain systems including Microsoft 365, Teams telephony, Intune, Group Policy, DNS, DHCP, and Windows servers.
  • Take part in system maintenance including patch management and service updates.
  • Support wider infrastructure such as printers, cabling, meeting room tech, and shared hardware.
  • Assist in the implementation of key digital systems (CRM, ATS, HR, LMS) and future rollouts.
  • Contribute to disaster recovery testing and ensure documentation is kept up to date.
  • Occasionally travel to the London office (expenses reimbursed).

ABOUT YOU

  • Experience providing IT support across software, hardware, and telephony.
  • Strong working knowledge of Microsoft 365 tools, Windows operating systems, and core infrastructure such as DNS, DHCP, and Intune.
  • Confident communicator, able to explain technical issues in plain English to a wide range of users.
  • Comfortable working in a busy, agile environment with the ability to prioritise effectively.
  • A team player with strong organisational and problem-solving skills.
  • Experience working with or supporting volunteers or users in the charity sector is a bonus, but not essential.


As a specialist Recruitment Practice Prospectus is committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invests in your journey as a candidate and are committed to supporting you.

Posted by
Prospectus View profile Organisation type Recruitment Agency Company size 101 - 500
Posted on: Monday, 30 June 2025
Closing date: 18 July 2025 at 23:30
Job ref: 192281
Tags: IT, Health / Medical