Volunteer Coordinator

Salary: Band G (£27,480 with potential for pay progression)
Hours: 37.5 hours per week, with occasional work at evenings/weekends for Rainbows events.
Location: Primarily based at Rainbows Hospice, Loughborough, with occasional travel to support volunteers across the East Midlands
Contract: Full time / Permanent

Help shape the experience of volunteers across Rainbows

At Rainbows, volunteers support almost every aspect of our work – from fundraising and events, to our retail shops and the hospice itself – with over 400 individuals generously volunteering their time, skills, and passion.

As the Volunteer Coordinator, you'll play a vital role in ensuring those volunteers feel welcomed, supported, valued and able to make the greatest possible impact.

You'll also help shape how volunteering develops across Rainbows, supporting colleagues, improving volunteer experiences and championing the value volunteers bring to our work.

This is a varied and rewarding role for somebody who has experience of working with volunteers and enjoys building strong relationships, solving problems and supporting others succeed.

About the role

Working closely with the Head of Volunteering, you will play a key role in translating the Volunteering Strategy into day-to-day practice across the organisation.

You'll coordinate the volunteer journey from enquiry and recruitment through to onboarding, training, support, engagement and recognition. You'll be a trusted point of contact for volunteers, helping them feel confident in their role whilst also supporting colleagues across the organisation to involve volunteers effectively and confidently.

Alongside maintaining strong operational processes, you'll also help identify opportunities to improve the volunteer experience, strengthen volunteer engagement and support delivery of our Volunteering Strategy.

You'll also provide advice and support to colleagues across Rainbows, helping them involve volunteers effectively and create positive volunteering experiences.

No two days are quite the same. One day you may be interviewing prospective volunteers, delivering training, or supporting colleagues with volunteer management queries. The next you may be analysing recruitment trends, improving volunteer processes, or representing Rainbows at a community event.

What you’ll be doing:

·         Managing volunteer recruitment, onboarding and induction.

·         Supporting and guiding volunteers throughout their volunteering journey.

·         Delivering volunteer training and development opportunities.

·         Advising colleagues on volunteer involvement and good practice.

·         Coordinating volunteer communications, engagement and recognition activity.

·         Maintaining volunteer records and compliance processes.

·         Using feedback and data to improve volunteer experiences and ways of working.

·         Supporting delivery of volunteering projects and initiatives across Rainbows

About you

We’re looking for someone who:

·         Enjoys building relationships with a wide range of people.

·         Can balance empathy with good judgement.

·         Is confident advising and supporting others.

·         Has experience coordinating people, processes or activities in a busy environment.

·         Can manage competing priorities and work independently.

·         Has strong administrative and organisational skills.

·         Is comfortable using systems, data and technology to support their work.

·         Is passionate about creating positive experiences for volunteers and supporters.

·         Understands the value volunteers bring to organisations and communities.

Previous experience of working with volunteers is highly desirable, and experience of supporting, coordinating or managing volunteers would be an advantage.

Why join Rainbows?

At Rainbows, we are dedicated to making a real difference to the lives of children and families across the East Midlands. You'll be part of a friendly and supportive team where volunteering is valued and recognised as an important part of delivering that mission.

You'll have the opportunity to work with over 400 volunteers, influence the experience they receive, and help shape how volunteering develops across the organisation in the years ahead.

Further requirements can be found by downloading the Person Specification.

Our Benefits include:

·         Free onsite parking at the Hospice, Lark Rise, Loughborough.

·         Eligibility to join blue light card discount scheme and Company Shop.

·         Healthcare Cashback plan.

·         Life Assurance.

·         27 days holiday plus bank holidays.

·         Contributory pension scheme or Salary Sacrifice Pension Scheme

·         Affordable meals at the Hospice, Lark Rise, Loughborough.

·         Free Tea, Coffee and Fruit whilst at the Hospice

·         Free access to Health Assured employee assistance programme

·         Wellbeing support and access to Mental Health First Aiders

This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.