Jobs

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. With an integrated fundraising structure and an upcoming £5m appeal, Acorns is looking for a senior leader to review, refine and scale its end-to-end donor experience across all income streams.

Forming part of the Fundraising Leadership Team and reporting to the Associate Director of Fundraising, the Head of Donor Experience will lead a central support function covering donor journeys, supporter care, data and insight, digital fundraising and compliance. They will be responsible for shaping and delivering a comprehensive donor-centred strategy that drives engagement, loyalty and long-term value, while championing a digital-first, data-driven approach to stewardship.

As Head of Donor Experience, you will:

• Lead a high-performing Donor Experience team of nine, with four direct reports across Donor Experience, Data & Insight, and Digital Fundraising
• Develop and embed a cohesive donor experience strategy aligned to the wider Fundraising Strategy
• Design and implement a structured supporter journey framework, ensuring appropriate automation and personalisation across channels and income streams
• Drive innovation in stewardship, including digital engagement, journey design, automation, and personalisation
• Review and refine thanking, banking, fulfilment and supporter care processes to improve efficiency and supporter satisfaction
• Oversee CRM development and optimisation, ensuring robust data governance and a clear single supporter view
• Lead insight generation and segmentation strategy to inform fundraising performance and income growth
• Establish and maintain a centralised compliance framework across fundraising activity
• Strengthen collaboration between Fundraising and Marketing to enable more coordinated, funnel-led campaigns

Essential skills and experience:

• Strong background in fundraising operations, supporter care, compliance or customer experience within a charity setting
• Proven track record of developing and delivering stewardship strategies that improve retention and long-term supporter value
• Experience managing and motivating teams to deliver operational excellence and performance improvement
• Experience designing and implementing strategy, annual plans and process improvements
• Strong working knowledge of CRM systems, data governance and supporter database management
• Confidence influencing senior internal stakeholders and driving cross-team collaboration
• Experience of reporting, performance analysis and using insight to inform decision-making
• Strong understanding of fundraising compliance, including GDPR and sector regulation

Employee benefits include: 

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

Acorns Children’s Hospice provides specialist care and support for babies, children and young people who are life limited or life threatened. Supporting over 750 children and nearly 1,000 families annually, Acorns is a vital lifeline for families across the West Midlands and Gloucestershire during unimaginably difficult times.

Over the past three years, Acorns’ leadership has enhanced collaboration and innovation across the charity and embedded an organisation-wide fundraising culture. They are now seeking a senior corporate partnerships specialist to lead Acorns’ newly formed Partnerships Team, which combines corporate new business, account management and community income streams.

A member of the Fundraising Leadership Team, the role will be responsible for securing and managing high-value strategic partnerships with businesses while simultaneously driving engagement with local community groups, education partners, and faith groups, ensuring clear tiering, structured pipeline progression and robust income performance.

The role will also act as Partnerships lead for the upcoming £5m fundraising appeal, co-canvassing alongside the Head of Philanthropy and executive leadership, and mobilising corporate and community networks around key campaign moments.

As Head of Partnerships, you will:

• Report to the Associate Director of Fundraising and line manage a team of four (Senior Business Development Manager (Corporate), Senior Corporate Partnerships Manager Senior Community Partnerships Manager, Partnership Engagement Officer)
• Form part of the Fundraising Leadership Team, with shared accountability for strategic decision making, compliance and cross-directorate working
• Lead and integrate Corporate and Community fundraising into a cohesive partnerships strategy aligned to the wider Fundraising Strategy
• Design and implement a three-year corporate and community income plan, with full budget and forecasting responsibility
• Conduct an audit of current partnerships activity, pipeline and resource allocation to ensure effort aligns to regional and national potential
• Lead corporate new business acquisition, securing multi-year strategic partnerships, Charity of the Year agreements, cause-related marketing, sponsorship and stock generation partnership

Essential skills and experience:

• Strong corporate fundraising background within a charity setting
• Proven track record of securing six-figure corporate gifts
• Experience managing and motivating teams to deliver robust income targets
• Experience designing strategies, annual plans and budgets and adapting them as required
• Strong knowledge of the corporate landscape, regionally and ideally nationally
• Confidence leading high-value pitches, negotiations and senior stakeholder engagement
• Experience of forecasting, reporting and managing income performance
• Strong working knowledge of CRM systems and fundraising compliance

Desirable:

• Experience across both local AND national corporate partnerships
• Exposure to community fundraising or engagement programmes
• Experience working on appeal boards or high-value campaign activity

Employee benefits include: 

• 27 days annual leave plus bank holidays
• 5 days holiday buyback scheme starting from April 2026
• 7.5% employer pension contribution
• Life assurance scheme (2 x annual salary)
• Retail discounts (including the Blue Light card)
• Cycle to work scheme
• Discounted gym membership
• Access to expert financial health and wellbeing support

Hybrid working with 2dpw at preferred location (Birmingham, Worcester or Walsall). 

Technical Lead – Estates
East London
£55,000-£59,000 salary + excellent benefits

A major national cultural institution is seeking an experienced Technical Lead to oversee engineering operations across its East London museum sites.

This portfolio includes a collection store, a newly developed museum and a high-footfall family site — all requiring robust mechanical, electrical and life safety systems to protect collections and ensure a safe, seamless visitor experience.

The Role

You will take responsibility for the performance, compliance and optimisation of all M&E and life safety systems across the estate.

Key responsibilities:

• Delivering planned and reactive maintenance

• Ensuring full statutory compliance across M&E, public health and life safety systems

• Managing MEP and life safety contractors, monitoring KPIs and service performance

• Maintaining environmental conditions within collection spaces

• Monitoring utilities and driving energy efficiency

• Delivering minor works and refurbishment projects

• Assessing system condition and recommending remedial works

• Supervising contractors in line with CDM and building safety legislation

• Acting as technical lead on capital projects and commissioning

• Managing budgets and procurement processes

• Participating in a 24/7 emergency response rota

• Embedding sustainability and inclusive working practices

About You

You will hold a recognised qualification (or equivalent experience) in mechanical, electrical or building services engineering.

You will bring strong technical expertise, experience managing hard FM contracts, and a thorough understanding of statutory compliance within complex, public-facing buildings. Confidence using BMS and CAFM systems is essential.

Organised, accountable and collaborative, you will be comfortable managing multiple priorities in a live operational environment.

Get in touch with Rosemary from Allen Lane for more details

The Organisation

LawCare is the mental health charity for the legal sector, providing free, confidential emotional support and information to people working in law across the UK, the Channel Islands, and the Isle of Man. While our primary focus is on direct support services, we also play a leading role in advocating for improved mental health practices within legal workplaces and driving cultural transformation through education, training, and research.

Established in 1997, we have spent almost 30 years supporting legal professionals by offering a safe, confidential, and non-judgemental space to talk, whether individuals are experiencing day-to-day pressures or more complex, enduring challenges. Our team of Champions, over 100 volunteers, and staff bring lived experience of the legal sector, enabling us to provide informed, empathetic support grounded in a deep understanding of the profession’s unique demands.

We serve all branches of the legal community, including barristers, solicitors, in-house teams, chartered legal executives, and business and support staff. From early-career professionals facing bullying or imposter syndrome to senior leaders managing risk, regulatory pressures, or professional  isolation, we are a trusted and independent source of support.

In addition to our direct support services - including helpline, live online chat, and email support - we provide peer support and maintain a substantial, regularly updated online library of resources, including articles, personal stories, research, and multimedia content designed to promote mental health awareness and resilience across the sector. We also deliver training on mental wellbeing, management and supervision, vicarious trauma, and the new SRA workplace behaviour standards, and offer online sessions for legal workplaces and organisations to explain the support we provide.

By combining frontline service delivery with sector-wide advocacy, LawCare is uniquely positioned at the intersection of individual wellbeing and organisational cultural change. We are supported by a strong, capable team and a committed Board of Trustees, enabling us to continue making a meaningful impact across the legal profession.

The Role

LawCare is seeking an inspiring and values-led Chief Executive to lead the charity into its next phase of development at a pivotal moment for the legal profession. As the public face and strategic leader of the organisation, the Chief Executive will champion LawCare’s mission - ensuring the continued delivery of high-quality, confidential support services while strengthening its voice and influence across a rapidly evolving and increasingly commercial mental health landscape.

This is an exciting opportunity to build on strong foundations, guiding a respected and independent charity through a period of significant sector change. Working closely with staff, volunteers, funders and partners, the Chief Executive will drive sustainable growth, deepen impact, and help shape a more compassionate and mentally healthy legal culture for the future.

Key Responsibilities

Strategic Leadership & Impact

• Lead delivery of LawCare’s forthcoming strategy (2026 onwards), translating vision into measurable impact.
• Ensure LawCare sharpens its positioning and messaging in a crowded mental health marketplace.
• Balance direct support services, research, education and influencing work to maximise impact.
• Identify what the charity should prioritise and where it should collaborate rather than deliver directly.

External Relations & Sector Influence

• Act as the primary ambassador and spokesperson for LawCare across the legal sector in the UK, the Channel Islands, and the Isle of Man.
• Build and maintain senior relationships with:
  • Professional bodies
  • Regulators
  • Law firms and chambers
  • Legal educators
  • Funders and charitable trusts
• Speak regularly at conferences, sector events, roundtables and award ceremonies. These are primarily London based, however, there will be occasions where representation is required across England, the Channel Islands and the Isle of Man.
• Build alliances to influence policy, regulation and workplace practice around mental health and wellbeing.
• Position LawCare as the authoritative, evidence-informed voice on mental health in law.

Service Oversight & Quality

• Ensure the continued delivery of high-quality, confidential helpline and peer support services.
• Maintain robust safeguarding, confidentiality and data governance practices.
• Oversee volunteer recruitment, training and engagement.
• Ensure services evolve in response to emerging issues (e.g., stress, anxiety, workplace conflict, regulatory pressure, AI-related disruption).

Financial Sustainability & Governance

• Lead financial planning and sustainability, working closely with the Treasurer and Board.
• Manage relationships with core professional body funders and diversify income streams.
• Develop compelling funding cases and annual pitches to key stakeholders.
• Strengthen reserves and long-term financial resilience.
• Ensure strong governance, compliance and risk management.
• Support and work closely with the incoming Chair and a refreshed Board.

Research, Education & Prevention

• Build on the impact of the Life in the Law research programme.
• Promote preventative approaches for firms and educators.
• Strengthen LawCare’s role in vocational education and regulatory conversations.
• Ensure research informs policy influence and funding opportunities.

Organisational Leadership

• Lead, support and develop a small, experienced and fully remote team.
• Foster a culture of trust, collaboration, wellbeing and accountability.
• Provide clarity and reassurance during a period of leadership transition and financial strengthening.
• Ensure operational efficiency and effective use of technology in a remote environment.

The Person

LawCare is seeking a credible, strategic and values-driven leader with a deep understanding of the legal profession and the pressures shaping it today. You will bring senior leadership experience, strong commercial and financial acumen, and the ability to balance operational excellence with sector-wide influence.

An authentic and compelling ambassador for mental health and wellbeing, you will be an exceptional communicator who builds trust with ease. Emotionally intelligent, resilient and grounded, you will combine empathy with clarity and conviction, guiding the organisation confidently while remaining steadfast in your commitment to improving mental health across the legal community.

Essential

Professional Background

• Prior professional experience in the legal sector is required. Experience working in a qualified or regulated professional role is desirable.
• Deep, intrinsic understanding of the culture, pressures and structural dynamics of the profession.
• Senior leadership experience with responsibility for strategy, people and budgets.

Leadership & Influence

• Credible, visible and compelling leader with presence.
• Exceptional communicator - confident public speaker and strong writer.
• Knowledge of mental health systems, workplace wellbeing or addiction support.
• Able to influence senior stakeholders and bring sceptical audiences “on the journey.”
• A credible ambassador for mental health and wellbeing - knowledge of mental health systems, workplace wellbeing or addiction support.
• Comfortable operating at Board level.

Organisational Capacity

• Experience managing and motivating high-performing teams (ideally remote).
• Financial acumen, including budget oversight and income generation.
• Fundraising experience, particularly with trusts, foundations or membership bodies.
• Ability to balance operational delivery with strategic influence.
• Skilled at prioritisation in resource-constrained environments.

Personal Qualities

• Authentic commitment to mental health and wellbeing.
• Emotionally intelligent, empathetic and values-driven.
• Resilient and calm under pressure.
• Able to navigate sensitive conversations with discretion and diplomacy.

Desirable

• Experience within the charity or not-for-profit sector.
• Experience working with regulators or professional bodies.
• Understanding of research commissioning or evidence-led advocacy.

Further information

For further information about LawCare, the scope of the role and the person specification, please download the Candidate Briefing Pack.

How to Apply

If you are interested in this exciting opportunity, please provide the following with your application:

• An up to date CV, with the details of two referees (we will not contact them without your prior permission).
• A supporting statement outlining how you meet the criteria set out in the Person Specification, along with your motivation for applying for the role.

Closing date for applications: Monday 30th March 2026
Preliminary interviews with Russam: Wednesday 8th & Thursday 9th April 2026
Interviews with LawCare: Week commencing 20th April 2026

We look forward to receiving your application.

A well-established Housing Association in London is looking to take on a Service Charge Officer for an initial 6 month interim role with the option of going permanent. This association has a significant impact in its community and creates an inspiring, inclusive place to work.

They are looking to bring someone into their collaborative team who comes from a housing association background with strong experience within Service Charges.

Responsibilities:

• Service Charge Estimate and Actual setting
• Reconciliation of Actuals
• Clearing backlog including section 20Bs and hitting specific deadlines
• Mix of accountancy and compliance (knowledge of Service Charge Legislation)

Requirements:

• Service Charge candidate, ideally from a Housing Association background
• Knowledge of Service Charge legislation and ability to build relationships with colleagues and wider stakeholders
• Experience of working in a high volume workload organisation
• Good excel and system skills

If this role sounds of interest, please apply ASAP as the opportunity is urgent and a great opportunity to join a recognised organisation.

Your new company
My client is a well-respected, London-based charity which offers hybrid working.
Your new role
They are recruiting for a Management Accountant on a fixed-term basis for a period of 12 months.
Duties will include:
- Preparing and posting all journals for month end, including accruals, prepayments, investments and intercompany recharges, payroll, credit card returns, accrued and deferred income.
- Importing transactions from the operational system to the finance system on a daily basis, and journaling corrections as required.
- Updating rolling forecasts
- Assisting the Finance Business Partner with quarterly forecasts and annual budgets.
- Assisting the Finance Business Partner with initial review of the monthly management accounts, providing statements from the accounts as requested and journaling corrections as directed.
- Supporting the Finance Business Partner with budget holder queries, providing detail behind balances.
- Prepare all monthly balance sheet reconciliations for both entities, including Fixed Assets, prepayments, accruals and investments, credit card, payroll and deferred income.
- Provide initial commentary on the balance sheet reconciliation.
- Support with interim and annual audit, providing schedules, summaries and supporting documents as requested.
- Cashflow forecast and updating of the forecast with actuals and analysis on the variance.
- Uploading monthly direct debits.

What you'll need to succeed
In order to succeed, you will need previous experience in management accounting, knowledge of balance sheet reconciliations, cashflow forecasting, as well as strong systems experience.
What you'll get in return
In return, you will get to work for a well-respected charity on a fixed-term basis. You will have the chance to get involved with the full management accounts.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Talent Set is working with a leading membership association in their search for Marketing Manager for a 6 month contract role.

The Marketing Manager will lead integrated marketing initiatives that drive B2B audience engagement and promote commercial products.

Key Responsibilities

• Develop and execute data-driven marketing strategies aligned with organisational goals.
• Plan and optimise multichannel marketing campaigns to enhance brand awareness and customer acquisition.
• Manage go-to-market plans for new product launches, ensuring measurable success.
• Collaborate with internal teams and external agencies to produce high-quality content and campaigns.
• Analyse performance data to refine strategies and maximise return on investment.
• Maintain brand consistency and develop compelling messaging for diverse audiences.
• Monitor industry trends and competitive activity to identify growth opportunities.

Person Specification

• Proven experience managing integrated marketing campaigns across digital and traditional channels, with particular emphasis on B2B audience acquisition.
• Strong knowledge of B2B marketing strategies, including lead generation and partner engagement.
• Ability to lead agency relationships and oversee content creation and delivery.
• Skills in analysing marketing data and leveraging platforms like HubSpot, Power BI, or Microsoft Dynamics.
• Excellent stakeholder management and communication skills.
• Strong organisational skills and budget management capabilities.
• Proactive with a focus on innovation and continuous improvement.

What’s on Offer
Salary: £51,700-£54,400
Contract: 6 months
Location: Hybrid, 2 days per week in London 

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We are looking for a Social Media and Online Fundraising Manager to join a small grassroots health charity to engage the beneficiaries and stakeholders through various online channels.

The Charity
A passionate and collaborative health charity dedicated to prioritising quality of life for those in need and their support networks. You would be joining an incredible organisation with a supportive culture offering flexible home working with quarterly meet ups in London. This is initially an 18 month contract with the potential to go permanent.

The Role
This is a brand new role to support the Chief Executive and Co-founder for a niche health cause with a strong patient support network.

You would create an online fundraising strategy and deliver a practical plan for a series of annual events, focusing on activities, personal challenges or social events.

You would create a communication strategy for social media and a practical annual plan that incorporates the different type of content that will engage new stakeholders and to share engaging content, relevant information, knowledge and research for the different audiences.

There is the opportunity to participate at in-person at events in the UK and abroad, recording live content on social media in an accurate, sensitive and engaging way.

The Candidate

Happy to work in a small close knit charity.

Proven experience of funding raised from online engagement of communities through various events and activities.

Experience in creating engaging content on a range of social media channels, including Facebook, Instagram, X, Bluesky and LinkedIn.

IMPORTANT NOTE

The client is considering applications on a rolling basis so please get in touch ASAP to find out more.

Our aim is to respond to all successful applications within 5 days. If you haven't been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Prospectus is delighted to be supporting a national health charity in the search for a Fundraising & Stewardship Officer to join their growing team. 

This organisation is the only national charity supporting people living with lupus and those who care for them. They hold an ambition for a world where people with lupus can live full and active lives. They work hard to empower people by providing information about lupus and offering support, so their voices are heard and their condition diagnosed and managed effectively. 

As the Fundraising & Stewardship Officer, you will be responsible for supporting fundraising and supporter engagement across all income streams. This will involve supporting the delivery of fundraising campaigns, excellent supporter engagement to ensure retention and acquisition, and ensuring fundraising data and reports are accurate. 

This person will have some experience across fundraising already, and ideally, knowledge of community fundraising and managing fundraising databases. They will be confident working in a small team to achieve team income, but also be able to work autonomously to achieve impact. 

This is a permanent role, that is 26 hours per week and offering a salary of £31,000 FTE. It will have hybrid working of 1 day per week in their Essex office. 

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Rhiannon Mehta at Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Our client believes every child should have the chance to feel safe, happy, and hopeful about their future. As the Charity's CEO puts it, "this is a genuinely game-changing moment for our Charity" as the charity ramps up its most ambitious investment yet in early help and mental health support through its Major Appeal. This is a standout opportunity to play a leading role in that step-change in impact and in the philanthropy needed to fund it.

Senior Major Gifts Manager

Permanent, full time, 35 hours per week (flexible arrangements open to discussion)

Work from anywhere in the UK (regular travel and London meetings required)

£50,000 - £55,000 per annum

As Senior Major Gifts Manager, you'll help deliver a step-change in philanthropy by providing strategic development and hands-on leadership of a major donor portfolio, securing high five-figure and six-figure gifts, and building new deep, long-term donor relationships that power the Major Appeal. This role is not about inheriting a fully "finished" programme. This is an opportunity for someone who can roll up their sleeves in a period of change: strengthening best practice, helping embed effective ways of working, and supporting a team (three direct reports) to thrive while key systems, processes and methodologies continue to develop.

The successful candidate will bring substantial experience in major donor fundraising, with a strong track record of personally securing significant gifts at high five and/or six figure level from individuals. You'll be a confident, supportive line manager, comfortable navigating key stakeholders internally and externally and evolving ways of working.

How to apply:

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Femke Vorstman Prospectus.

If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply (your statement will need to answer three specific questions). We are looking forward to connecting with you soon. 

Harris Hill is delighted to be partnering with ADD International, a participatory grant-maker for disability justice. They are searching for an Individual Giving Fundraising Manager to join their team.

This is an exciting opportunity to combine skills and experience in individual giving and public fundraising with a decolonial approach to fundraising. You’ll get to work for an organisation that is pioneering efforts to transform the international development sector so that it is fairer for disability justice movements.

As Individual Giving Fundraising Manager, you will lead the growth and development of the individual giving programme by driving donor acquisition, retention, digital fundraising, and strategic delivery. You will identify and test new opportunities to expand the individual donor base, launching new fundraising products and networks. You will also improve the donor retention through enhanced communications, managing annual multi-channel appeals and retention mailings. You will also implement and evolve the individual giving strategy and delivers accurate, insight-driven quarterly performance reports.

To be successful, you will need or need to be:

• Substantial experience in donor acquisition, donor communications and stewardship through public fundraising in the UK 

• You have experience running successful multi-channel public fundraising campaigns with a UK audience

• You have experience in managing and delivering multi-channel fundraising appeals.

• You have experience in developing donor journeys and retention communications for a regular giving file. 

Salary:£42,775

Permanent, Full-time (4-day week, Monday to Thursday - 30 hours per week)
Location: Remote

Deadline – Rolling

Application process – CV and supporting statement to

If this sounds like you, then please do get in touch ASAP!

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Operations Officer
£17.58 per hour
21 hours per week (flexible across Monday–Friday)
Temporary – 3 months starting w/c 9th March

Join a Purpose-Driven Organisation Making Real Impact This is a fantastic opportunity for someone who enjoys variety, takes initiative, and wants to contribute meaningfully within a values-led organisation.
We are working with a small, passionate social justice charity championing the rights of women and girls. With a collaborative and energetic team culture, this role offers real scope to shape processes and gain exposure across operations, governance and finance.

Based in vibrant offices (with excellent facilities and plenty of good coffee), you’ll play a central role in keeping the organisation running smoothly.

The Role As Operations Officer, you will provide vital support across finance, governance and day-to-day operations.

Key responsibilities include:

• Supporting the CEO with finance and governance administration
• Processing invoices, bookkeeping and setting up payments (using Xero)
• Preparing papers for Trustee and Committee meetings
• Acting as minute taker and liaison for trustees
• Coordinating office systems and supplier relationships
• Supporting recruitment and onboarding processes
• Maintaining contact databases and internal systems
• Assisting with events and team activities

This is a varied and hands-on role suited to someone who enjoys being at the heart of operations and making things happen.

About You We’re looking for someone who:

• Has experience supporting finance processes (invoicing, bookkeeping or similar)
• Is highly organised with strong attention to detail
• Has experience providing administrative or operational support within a team
• Is confident managing multiple priorities and working independently
• Communicates professionally and builds collaborative working relationships
• Is comfortable handling confidential information with discretion
• Is committed to social justice, equality and the charity’s mission
• Experience within the charity or not-for-profit sector would be advantageous

Why Apply?

• Flexible working pattern across the week
• Hybrid working with a welcoming Shoreditch office base
• Exposure to governance, finance and senior leadership
• Opportunity to contribute meaningfully within a mission-driven organisation
• Supportive, values-led team environment

If you’re proactive, organised and motivated by purpose, we would love to hear from you.

Interviews will be scheduled on a rolling basis ahead of the closing date.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

About the role

The Support Advisor will be at the forefront of our future-focused, one-route-in enquiry model.

As the first point of contact for members and customers, you’ll confidently diagnose needs, triage enquiries to the right services or specialist partners, and deliver a seamless, technology-enabled experience at scale.

Commercially aware and insight-driven, you’ll play a key role in driving organisational growth by identifying opportunities across consultancy, training, events and more—moving beyond reactive support to proactive, high-impact engagement.

Key responsibilities

• Manage high-volume phone and digital enquiries with professionalism and agility, delivering a consistent, high-quality customer experience across all touchpoints.
• Diagnose needs and triage customers to appropriate NCVO services or partners, identifying cross-selling opportunities and contributing to income targets.
• Maintain accurate, high-integrity CRM data to support insight and service innovation.
• Embed and utilise emerging AI tools to resolve routine queries efficiently.

This is an exciting opportunity for an ambitious, customer-focused professional who thrives in a fast-paced environment and wants to help shape the future of member engagement.

Your background

• Experience in a high-volume customer service, membership or contact centre environment.
• Strong communication skills, with confidence handling phone and digital enquiries professionally and efficiently.
• Proven ability to diagnose customer needs and triage or signpost to appropriate services.
• Commercial awareness, with experience identifying cross-selling or income-generating opportunities.
• Experience using digital and CRM systems, with a strong commitment to data accuracy and integrity.
• The ability to work at pace, manage competing priorities and maintain a consistently high-quality customer experience.

This is a great time to join an evolving team at NCVO and gives you the chance to experience member and customer engagement at a leading civil society organisation.

This role offers exposure across the organisation, opportunities to drive meaningful impact and the chance to contribute directly to our growth and influence.

About the team

Membership and Customer Services is a newly evolved team that exists to grow, connect and convene NCVO’s membership. The team acquires roughly 1,400 new members a year and offers care and support to retain 90% of its current 17K members.

We may close applications early if we receive a high volume of interest, so apply as soon as you can.

Why join us

With members at the heart of everything we do, we champion the charities and volunteers who make a daily difference to our communities across England. Join us and help us make communities stronger and support us making a bigger difference!

Some of NCVO’s great benefits include:

• 25 days’ annual leave (pro-rata for part-time staff), increasing based on years of service
• five days’ volunteering leave (pro rata for part-time staff)
• enhanced pay for maternity/adoption leave
• generous employer pension contribution of up to 8.5% of salary.

Find out more about the benefits of working at NCVO.