Safe Transitions - Information and Outreach Co-ordinator

Salary: £35,570 starting salary (salary range will increase to max £38,510 via the length of service) per annum (pro rata where applicable). 

Contract: This position is offered on a part-time permanent basis (funding currently confirmed until 31 March 2029).  

Hours: Part-time 28 hours per week (excluding lunch breaks)

Location: Manchester. We will consider a UK-based hybrid working option.   

About Refugee Action

Refugee Action exists to work with refugees and people seeking asylum who’ve survived some of the world’s worst regimes. We are a national charity with more than 40 years’ experience of empowering people who’ve survived some of the world’s worst regimes to secure the protection and support that they need to live with dignity and respect and build a new life in the UK. We do this by providing expert advice and casework, building the capacity of partner organisations and campaigning on the policies that affect them.

To succeed in the role you will need to demonstrate:

• Strong understanding of the UK asylum and refugee protection system, including relevant law, policy and the barriers and impacts experienced by people navigating it.
• Demonstrable commitment to anti-racism and to removing barriers to power and participation for people with lived experience.
• Experience of supporting, supervising and applying good practice when working with volunteers.
• Understanding of the value and challenges of working with volunteers with lived experience to co-produce resources and co-design services.
• Excellent writing, editing and proofreading skills, with the ability to produce clear, accessible content for different audiences and purposes.
• Excellent partnership, communication and networking skills, with the ability to work constructively with and influence voluntary and statutory agencies.
• Experience of planning and delivering high-quality engagement sessions using varied approaches for different audiences.
• Ability to implement ongoing monitoring and evaluation processes and present findings clearly.
• Desirable: experience of using Canva, Adobe or similar tools to create multimedia assets, and content management systems to create and publish content.

Those with lived experience as a refugee are particularly encouraged to apply 

Closing date: 23:59 on 18 October 2026

Interviews: 27 October 2026 (on Zoom)

Refugee Action only operates in the UK, so all roles are UK-based, and you must have the right to work in the UK.

This role is not on the Shortage Occupation List.  If you have permission to work that is restricted to the Shortage Occupation List, we will be unable to appoint you to this role.

You can find out which roles are on the shortage occupation list via these two links:

·       Skilled Worker visa: shortage occupations 

·       Skilled Worker visa: shortage occupations for healthcare and education

We are currently campaigning for people seeking asylum to have the right to work in the UK, see our Lift the Ban campaign here.