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Page 4 of 42
London, Greater London (Hybrid)
£26,963 pro rata
Part-time (21 Hours/week over 3 days | 1 day/week in London Bridge Office)
Permanent

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Job description

Supporter Stewardship Executive 

Role Focus Areas

Supporter Stewardship | Data Management and Reporting | Prospecting 

Details

Location: Hybrid - 1 day/week in London Bridge Office 

Annual Salary: £26,963 pro rata 

Hours: Part-time (21 hours a week)

Contract: Permanent (6 month probationary period)

Start Date: ASAP

Reporting to: Head of Fundraising and Communications

Job Outline

Neuroblastoma UK are seeking a highly organised, responsible and proactive professional to support the team in delivering top tier stewardship to supporters and support income growth in our small team of 3 staff, closely supported by a volunteer trustee board. 

Someone who has excellent attention to detail, enjoys building relationships, and who always strives to ensure tasks are performed to the highest level, would thrive in this role.

Key Responsibilities

  • Deliver warm supporter stewardship to fundraisers including making welcome calls, collating and posting out fundraising packs and attending fundraising events.

  • Handle supporter enquiries via email and telephone

  • Keep accurate data records of engagement, donations and fundraising

  • Produce reports on supporter trends, and identify prospects to support growth

  • Manage delivery of key challenge events including the London Marathon

  • Own Fundraising Event Calendar - collaborating with Communications Officer on planning and drafting marketing 

  • Support the Senior Communications Officer and Head of Fundraising and Communications in the delivery of all fundraising and communications activations; including in-memory fundraising, legacy and lottery.

  • Fulfill shop orders managing inventory and updating stock levels

  • Any other duties that working in a small organisations requires

Person specification

  • Highly personable with the ability to develop warm relationships

  • Responsible and organised

  • Excellent phone manner, including sensitivity towards issues such as illness and bereavement

  • Excellent written communication skills 

  • Collaborative and willing to lend their support where most needed

  • Commitment to our mission to find better treatment and a cure for children facing neuroblastoma 

Application resources
Application Instructions

First interviews planned for w/c 19th January.

Posted by
Neuroblastoma UK View profile Organisation type Registered Charity Company size 1 - 5

We fund research to find better treatments and ultimately a cure for neuroblastoma, and aggressive childhood cancer.

Posted on: 07 January 2026
Closing date: 21 January 2026 at 13:33
Tags: Administration, Campaigns, Communications, Fundraising, Customer Service, Digital, Cancer, Customer support, Data Entry, Database Management, Entry level / Graduate, Health / Medical, Youth / Children, Corporate Fundraising, Digital Fundraising

The client requests no contact from agencies or media sales.