Relationship manager jobs

Role Overview:
The Talent Set are delighted to partner with Lesley Hynes Fundraising (LHF), a highly regarded fundraising consultancy specialising in charitable trusts and foundations. Led by founder and Managing Director Lesley Hynes, who brings over 30 years’ specialist experience, LHF works in close partnership with inspiring charities across the UK, delivering expert strategy and hands-on fundraising that creates real impact across causes including social justice, health inequalities, environmental protection and community support.

This Trusts Fundraiser role offers an exciting opportunity to join a collaborative, fully remote team with a long-standing track record of delivering exceptional service to charity clients. The postholder will deliver vital trusts and foundations fundraising across a diverse range of causes, contributing to the highest standards of fundraising practice within a supportive, ambitious and growth-oriented environment that values creativity, expertise and professional development.

Key Responsibilities:

• Develop and implement strategies to maximise trust and foundation income for client charities.
• Conduct detailed prospect research and maintain accurate records of funding opportunities.
• Prepare compelling grant applications and assist with funder reports and monitoring requirements.
• Support the organisation of events and attend external meetings with trust and foundation representatives as needed.
• Contribute to team capacity by providing expertise and additional support to colleagues.
• Maintain accurate client and fundraising data in line with GDPR and data protection legislation.
• Assist the MD in ensuring compliance with all relevant fundraising regulations.
• Keep up to date with trust landscape developments and fundraising best practices.
• Support business development activities, including website and social media updates.

Person Specification:

• Proven experience (minimum three years) in trust and foundation fundraising, ideally within small/medium charities.
• Track record of securing grants of £300,000+ annually.
• Ability to build and manage relationships with key funders and stakeholders.
• Exceptional written and verbal communication skills, with strong attention to detail.
• Skilled in research, data management, and analytical tasks.
• Capacity to interpret complex financial and grant information.
• Organised with good time management and the ability to work independently under deadlines.
• Strong interpersonal skills to collaborate effectively with diverse teams and clients.

What’s on Offer:

• Salary: £34,000-£44,000
• Location: Remote
• Contract: Permanent
• Fantastic Benefits Include: 5% employer pension, Healthcare Cash Plan, annual wellbeing budget and regular investment into training & personal development

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity:
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

We’re looking for a new Senior Development Coach to join us for this national role, with an initial focus on the north of England, and some travel across the UK to support centres as needed.

This is an exciting opportunity to use your extensive coaching experience to invest in newer coaches and support new Spear Centres as we grow nationally, as well as work directly with 16–24-year-olds, equipping them with the confidence, mindset and skills they need to move into sustainable employment.

For more details, please see the Application pack.

The Salvation Army is recruiting a Fundraising Appeals Officer. This critical role will ensure that The Salvation Army maintains and increases its impactful presence as one of the top ten charities in the UK, and as a worldwide Christian Church that puts belief into action.

As Fundraising Appeals Officer, you will:

• Be part of a team responsible for actively engaging members of our Salvation Army churches (corps) and the wider public to ensure sustainable long-term income for The Salvation Army.
• Take the lead on planning and project managing delivery of two church-fundraising appeals, as well as shaping and developing new opportunities for corps to engage their communities in fundraising throughout the year. Working with colleagues and Officers from across The Salvation Army you will help drive forward all aspects of church-based fundraising, ensuring corps have all the support and resources they need to maximise income.
• Be an energetic and enthusiastic fundraiser, with experience of developing and managing community fundraising campaigns & appeals, and a demonstrable understanding of faith-based donor motivations.

To be successful in this role you will have:

• Strong project management skills
• A track record in delivery church-based fundraising activities
• A demonstrable understanding of faith-based donor motivations

This is an exciting time to join The Salvation Army. If you are an ambitious experienced community fundraiser looking for your next challenge and would like to play a key role in The Salvation Army’s income growth, this could be the role you’re looking for.

Closing date: 22nd January 2026 at 23.59pm. We will be reviewing applications as they are received and reserve the right to close this vacancy early if a suitable candidate is appointed. Early applications are therefore encouraged. 

In order to complete your application please download and read the job profile and any other attachments.

In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.

Appointment subject to satisfactory references, proof of right to work in the UK.

For details of how to prove your right to work in the UK please visit the government website and please note that we are unable to offer sponsorship.  

Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Benefits
25 days annual leave + bank holidays (pro rata for part-time) a contributory pension scheme; and an employee assistance programme.

Job Title: Refuge Worker x2

Location: Derby City (on-site)
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent 

Hours: 37.5 hours 

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

The post holder will provide high quality support and safety planning to women and children in crisis. This includes enabling women to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that women are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles. 

This is a rewarding role where your work has a direct impact every day. In return, we offer a supportive team environment, opportunities for training and development, and the chance to be part of a cause that truly matters.

For further information about this role, please view our job information pack. 

This post is restricted to women due to the nature of the role. The Occupational Requirement  under Schedule 9 (part 1) of the Equality Act 2010 applies.

As part of this role, you will be required to participate in an out-of-hours on call Rota. 

Closing Date: 09:00am 30 January 2026

Iterview Dates: 9 and 10 February 2026

An opportunity to contribute to the development of crisis prevention pathways and services, as well overseeing existing essential crsiis prevention services. 

The postholder will ensure safe, effective, person-centred delivery across a range of service settings including Sanctuary, satellite locations, co-located models, and community-based interventions. A core part of the role involves developing crisis prevention strategies, ensuring services are accessible to all communities, and overseeing training and capacity-building across teams.

We are looking for two Senior Facilitators and Coordinators to join our Sports Project.
 

• Salary: £36,190 per annum pro rata (£14,476 per annum for 2 days a week)
• Hours: Part-time (2 days/week, 15hrs/week) with potential to expand to 3 or 4 days
• Location: Remote (UK-based) with regular in-person deliveries across the UK, and primarily in London and the West Midlands
• Contract: 3-year fixed term contract starting March 2026, with possibility to extend if new funding is secured
• Reporting to: Sports Department Manager

About Beyond Equality

Beyond Equality works with men and boys towards gender equality, inclusive communities, healthier relationships and better mental wellbeing. We have a range of activities, centering on interactive workshops that have reached over 100,000 people in schools, universities, sports environments, workplaces and community organisations, as well as research and expert advice, external communications and professional development training. In everything we do, we prioritise compassion, mutual respect, and evidence-based practice.

The Role(s)

We are looking for two Senior Facilitators and Coordinators to join our Sports Project. You will deliver impactful workshops using Sport for Change (S4C) approaches within professional football academies, community foundations, youth centres and schools.

You will contribute to the design and testing of new learning materials and piloting of new workshops.

You will also be responsible for coordinating session logistics, maintaining stakeholder communications and ensuring data collection (Salesforce).

Both roles will combine direct delivery and project coordination. However, each role will also have specialised responsibilities: 

• Senior Facilitator and Coordinator - Events & Network Building: Focusing on social media, outreach and events.

• Senior Facilitator and Coordinator - Research & Learning: Focusing on focus groups, data collection and curriculum design.

Please note that you only need to submit one application. We will discuss which role best suits you during the interview process.

Our Ideal Candidate(s)

We are looking for someone who has:

• Experience facilitating workshops with young men and adults;

• A strong interest in and an understanding of Sport for Change approaches;

• Strong organisational skills, to manage session logistics, data reporting and their own workload;

• A commitment to compassion, transparency and accountability.

Equal Opportunities

Beyond Equality strives to be an inclusive employer. We want to provide a working environment, and a recruitment and hiring process, that is welcoming, accessible and supportive for everybody - including and especially those who are marginalised in society. With this in mind, we’ve worked to create an application and recruitment process that is as straightforward and transparent as possible.

We welcome applicants with non-traditional educational backgrounds. If you are not sure whether you are qualified or experienced enough for a role, but you think you meet the person specification, we encourage you to apply anyway. 

We particularly welcome applications from people of colour, LGBTQ+ people, women, new or expectant parents/carers and disabled people. 

If there is anything else we can do to make the application and/or interview process more accessible for you, we want to hear about it, and will do our best to meet your requirements.

We are a diverse organisation and we appreciate the value of lived experience. When our team members want to draw on their own lived experience to inform aspects of their work, we do our best to support them - but we’ll never expect or require you to draw on your own experiences if you don’t want to, or to do extra work on the basis of any aspect of your identity. 

Safeguarding

Beyond Equality is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff to share this commitment. Employment offers are subject to pre-employment checks including DBS, references, online checks and right to work.

How to apply

Closing Date: Wednesday 21st January at 23:59

To apply, please download the Job Pack PDF attached to this advert. It contains:

• The full details on the responsibilities and requirements for the roles,

• The link to our virtual Q&A session,

• The link to our Diversity Monitoring Form,

• The five application questions you'll need to submit via email with your CV.

If you’re unsure whether this role is for you, sign up for our virtual Q&A Session on Tuesday 13th January at 10:30am (link to sign up in Job Pack).

We’re looking for someone to help us double the number of children and young people in our churches and build flourishing intergenerational communities of faith.

You will

· lead our strategy in this area, helping to equip and resource clergy, lay leaders and volunteers

· Recruit and support new children, young people and families’ ministers and missioners to our diocesan network

· Develop ways to build strong partnerships between church, school, and home as a core driver of mission

You will be:

· A committed Christian with a deep passion for the spiritual growth of children and young people.

· A strategic thinker who can turn vision into action and inspire others.

· Experienced in leading change and developing leaders in complex contexts.

Salary: £32,000 per annum WTE based on 37 hours
Hours: 37 hours per week
Location: Farnham, Surrey

 
Would you like to be part of an organisation that’s dedicated to caring for the local community?

We are seeking a proactive accountant with good IT skills to ensure our finance systems operate efficiently and effectively.  This is a varied, hands-on role supporting the whole Finance Team, particularly during periods of peak activity, to ensure the department continues to run smoothly.

 Key Responsibilities

• Act as system lead for Microsoft Business Central, our accounting system, and the other systems used by the Finance Team.
• Prepare month-end journals, balance sheet reconciliations and support year-end accounts and audit.
• Be responsible for restricted funds accounting and support Gift Aid processes.
• Provide cover for Sales, Purchase Ledger and Income Supervisors as required.
• Support Finance Assistants during high-volume income periods.
• Lead finance-related projects and deputise for the Head of Finance when needed.

About You

A successful Financial Systems and Accounts Supervisor will:

• Be MAAT or part-qualified ACA/ACCA/CIMA, with strong financial and management accounting experience.
• Be confident working with accounting systems (ideally Microsoft Business Central) and intermediate Excel skills.
• Have knowledge of Gift Aid and an understanding of charity finance and SORP (desirable).
• Be highly organised, collaborative and flexible, with excellent communication skills and a can-do attitude.

For a full list of essential requirements, please refer to the job description and person specification document.

This is an excellent opportunity for someone who enjoys variety, systems improvement and working closely with colleagues across an organisation with a strong service ethos.

About Us
We are based in Farnham, Camberley and Guildford, and provide bespoke, compassionate palliative and end of life care for people living with an advanced or terminal illness, across West Surrey and North-East Hampshire.

Phyllis Tuckwell is a very special place to work.  Our staff make a real difference to the lives of our patients and their loved ones, providing outstanding care at a time that really matters.  Our Finance team members are pivotal in helping deliver our vital services, ensuring ‘every day is precious’ for our patients. 

We are committed to creating a diverse and inclusive culture, with the principles of fairness and equality at its core.  We are an equal opportunities employer, who values and respects our employees’ unique knowledge, skills and experiences.  We warmly welcome applications from all sections of the community.  All appointments are made following a fair and equitable process, based on merit, job requirements and business need.  

We Offer:

Excellent Benefits

• Six weeks paid holiday plus public holidays
• Phyllis Tuckwell Group Personal Pension Plan (matched contributions up to 7.5%)
• Health Cash Plan Scheme
• Employee Assistance Programme
• Staff Benefit Scheme
• Blue Light Discount Card

Excellent Career Development

• Leadership Development
• Skill Development and Training
• Project-Based Learning
• Professional Growth
• Upskilling
• Apprenticeships
• Coaching
• Diverse Training Courses

A Great Place to Work

• Equal Opportunities employer
• Flexible hours and flexible working
• Supportive colleagues
• 97% of our staff are proud to work for Phyllis Tuckwell*

*Phyllis Tuckwell Birdsong Hospice staff survey 2023

For further information regarding the role or to arrange an informal visit please contact Deb McQuillan, Head of Finance or Vanessa Evans, Finance Manager. If you are unable to apply on-line or have any questions about the recruitment process, contact HR.

Closing date for receipt of applications: Thursday 15th January 2026.
Interviews to be held: Week commencing 19th January 2026.

We reserve the right to close the role ahead of the closing date should sufficient applications be received. Your early response is therefore encouraged. Please note that we do not hold a sponsor licence and therefore are unable to provide sponsorship.
 

This post is subject to a Standard Disclosure and Barring Service check.

NO MEDIA OR AGENCIES

The Talent Set are delighted to partner with a leading national health charity to recruit for a Community Fundraiser role covering West London and surrounding areas such as Hertfordshire, Slough, Reading / Southampton. You’ll engage individuals, community groups, corporates, and volunteers to grow income through strong relationships and creative campaigns, helping expand grassroots support and raise vital funds that directly advance the charity’s life-changing mission.

Key Responsibilities:

• Develop and implement fundraising strategies to achieve community engagement and income targets.
• Organise and support community events, campaigns, and outreach activities.
• Build and maintain relationships with local partners, supporters, and stakeholders.
• Assist in cultivating new donors and volunteers to broaden community support.
• Monitor and report on fundraising performance, ensuring goals are met.
• Advocate for the charity’s mission through effective communication and promotional efforts.

Person Specification:

• Proven experience in community fundraising, events, or supporter engagement.
• Strong interpersonal and relationship-building skills.
• Excellent organisational and project management abilities.
• Ability to work independently and as part of a team in a dynamic environment.
• Passion for health-related causes and community development.
• Good written and verbal communication skills.
• Creative problem-solver with a proactive approach.

What’s on Offer
Salary: c.£31,950 per annum

Mainly home working with some travel across London and the home counties.

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Purpose

We are looking for a proactive and organised individual ensuring that all of Ella’s premises,  including the office, community hub, and safe houses,  are safe, compliant, well-maintained, and a welcoming environment for staff and service users. This role combines practical facilities work with proactive oversight of supplier management and property maintenance systems.

You will play a key role in maintaining the smooth daily running of our operations, managing contractors and compliance records, and supporting Ella's growth and improvement in facilities management.

An enhanced Disclosure and Barring Service check will be undertaken. This post is restricted to women due to the nature of the role. The Occupational Requirement section under Schedule 9 (part 1) of the Equality Act 2010 applies.

Facilities management

• Oversee the maintenance and smooth operation of Ella’s office, community hub, and supported accommodation.

• Manage supplier and contractor relationships, including procurement, tendering, and ongoing performance monitoring.

• Coordinate and oversee maintenance, repairs, and refurbishments across all properties, ensuring work is completed safely and to a high standard.

• Maintain clear records of repairs, inspections, and contracts in the central facilities log.

• Ensure the office and community hub are fully equipped, stocked, and operational, maintaining an organised and professional environment.

• Ensure accurate stock records are maintained and inventories are completed across all sites.

Property inspections and maintenance

• Conduct regular inspections of all Ella’s properties to identify and address maintenance and safety issues.

• Manage the safehouse repairs and maintenance log, ensuring timely responses and communication with caseworkers and residents.

• Carry out minor maintenance and repairs directly where appropriate (e.g. light bulbs, fixtures, storage organisation).

• Liaise with landlords and external providers on significant property issues, ensuring clear communication and accountability.
   

Health, safety, and compliance

• Act as the main point of contact for health and safety matters in the Operations Manager’s absence. 

• Ensure that all properties comply with statutory safety and maintenance requirements, including fire safety, gas, and electrical checks.

• Support in maintaining and updating compliance documentation, certificates, and maintenance schedules.

• Conduct regular health and safety audits and risk assessments, escalating issues to the Operations Manager as needed.

• Lead or support fire drills, first aid provision, and emergency preparedness planning.
   

Systems and administration

• Develop and maintain efficient systems for facilities management, including logs, checklists, and compliance trackers.

• Support the Operations Manager in reviewing policies and procedures related to facilities, health and safety, and risk management.

• Coordinate staff communications about ongoing facilities work or planned maintenance.

• Oversee inventory management, purchasing, and deliveries for office and property supplies.
   

Team and organisational support

• Contribute to creating a trauma-informed, safe, and welcoming environment across all Ella’s spaces.

• Support the smooth running of events or community activities at the hub, ensuring facilities are ready and accessible.

• Build strong working relationships with staff, residents, and suppliers to ensure responsive and effective facilities support.

Person specification

Essential

• Excellent organisational and time management skills.

• Keen eye for detail 

• Ability to put effective processes and procedures in place 

• Ability to manage multiple tasks effectively and work independently.

• Strong communication skills, both written and verbal.

• Basic understanding of health and safety requirements.

• Comfortable liaising with contractors and overseeing on-site work.

• Willingness to travel locally between Ella’s office and safe homes.

• A proactive and practical approach to problem-solving.

Desirable

• Experience in facilities or property management.

• Experience working with suppliers and contractors. 

• Familiarity with trauma-informed environments or working in the charity sector.

• Basic maintenance skills (e.g., DIY tasks).

More about Ella’s 

Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Our mission is to do everything we can to ensure survivors have all they need to recover and build lives that are safe and free. 

Here is a summary of our main activities:

• We run six safe houses. This supported accommodation is crucial for survivors, until they are ready and able to live independently. 

• We provide regular support for women and families in neighbourhoods across London, and many more further afield when they need us. 

• We speak out on issues affecting the women we work with. We care deeply about survivors of trafficking and exploitation and want to see a world where these crimes are not tolerated. 

Ella’s is an equal opportunities employer. We encourage applications from all backgrounds and communities, as we believe having a diverse team adds value and positively impacts our service. We actively encourage applicants from BAME backgrounds, LGBTQ+ applicants and those with disabilities. We are committed to equality and diversity within our organisation.

Ella’s is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks. Having a criminal record will not automatically exclude applicants. 

Job Title: Independent Visitor Co-ordinator

Service: Children’s Rights Services, London and the South East

Reporting to: London Lead IV Coordinator  

Salary: £16,200-£16,605 per annum (£27,000-£27,675 FTE)

Location: Hybrid, Coram Campus with homeworking and work in the community

Hours: 21 hours per week

Contract Type: Permanent

Job Introduction

· Are you passionate about supporting and developing volunteers?

· Are you looking for an opportunity to help make positive differences to the lives of children and young people who are looked after or care leavers of the local authority?

· Do you want to work with a leading national independent children’s charity?

Then come join us here at Coram Voice. We have an exciting opportunity for you to become a co-ordinator of our independent visiting service in London.

We are seeking candidates who are committed to our objectives for children and young people and equally committed to the organisation and the development of our services. We recognise we are a predominantly white workforce and are genuinely committed to encouraging candidates from diverse communities in order to improve the services to the children and young people we help.

Our work

Coram Voice is a national independent children’s charity established in 1975 and has grown to become one of the leading organisations for children and young people in the UK.

Coram Voice is a leading children’s rights organisation. We champion the rights of children. We get young voices heard in decisions that matter to them and work to improve the lives of children in care, care leavers and others who depend upon the help of the state.

We provide:

· Advocacy services direct to children and young people in care, in need, in custody and to care leavers and children and young people with severe and complex mental health problems. Advocates around the country support children and young people to get their voice heard in decisions about their lives.  This may be through the telephone helpline or through an advocate working directly with a child, for instance, to support them at a review meeting or to help them make a complaint about their care. Coram Voice provides visiting advocacy services to most of the secure units nationally, to Secure Training Centres, Juvenile Young Offender Institutions, psychiatric hospitals, residential special schools and children’s homes.

· A National Helpline to provide access for children and young people to advocacy and advice, with access to legal advice and links with other national services.

· Independent Mental Health Advocacy (IMHA) to advocate for young people as qualifying patients under the Mental Health Act, in order to fully support them to get their views heard in matters relating to their mental health.

· Independent Visitor services offers a child or young person in care an adult volunteer who provides independent, one-to-one visiting, advice and befriending support. Our independent visitors can become the only long-term, consistent source of support throughout a young person's time in care.

· Independent services provide independent person services for complaints by children and for reviewing whether children should be locked up in secure units on welfare grounds.

· Policy and campaigning to create a better system for all children and young people looked after by the state, for their care to be more child-centred and to give young people a greater say in decisions about their lives. 

· Participation services to ensure children and young people have a voice in the development and delivery of services and campaigns, and through the process, provide the opportunity to develop relevant skills which will be of benefit to them in their future lives.

· Training, development and information for young people, advocates and child care workers, offering courses in advocacy, children’s rights and child-centred practice across a range of areas including the National Advocacy Qualification.

About the Role

You will co-ordinate and deliver a statutory independent visitor service to children and young people in care or care leavers of London.

You will recruit, assess and train volunteers to become independent visitors, who are volunteer befrienders to children and young people looked after or care leavers. You will manage a cash flow to fund suitable activities for independent visitors to enjoy with the young person. You will manage data and reporting for this statutory service so that service leads and other stakeholders can understand the activity in the service.

We are a child led service, you will not act outside of the young person’s instructions (except in matters of child protection and safety.)  You will build strong relationships with the child or young person, independent visitors and other significant adults, you will support Independent Visitors to develop long term, meaningful friendships with the young person.

You will work in partnership with other parts of the service, organisation and external agencies and professionals. This is to ensure there are pathways to attract and retain Independent Visitors in the area and sometimes out of area.

What you will receive

We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. Coram Voice benefits package includes a competitive salary, a matched pension scheme up to 5% of salary, generous leave entitlements of 28 days’ annual leave per year, with increases linked to years worked at Coram Voice. A supportive work environment fostering a good work/home life balance and a suite of family friendly policies, which promote employee wellbeing.

You will get a genuine opportunity to make a difference every day.

Recruitment process

Shortlisting will be undertaken by Grace Maher, Children’s Rights Services Manager and Jade Joseph, London Lead IV Coordinator. Successful candidates will then be invited for interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will have a further one to one interview in accordance within Warner recommendations. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process.

Returning your application:

· We cannot accept general CVs. When completing your application form, address each point of the person specification and demonstrate how you meet it.

· Applications must be fully completed.

The deadline for applications to be returned is 11.59pm on Sunday 1st February 2026.

Interviews will be arranged for Thursday 12th and Friday 13th February 2026.

Role: Head of Communications, Marketing, & Digital

Location:Home-based, with regular attendance (at least monthly) of meetings in London.

Salary:£45-50,000 depending on experience

Type: Permanent, full time (37.5  hours per week) or flexible to at
least 0.8 FTE

Responsible to: Director of Fundraising & Communications

Responsible for: Digital Marketing Manager, Communications & Engagement Manager, Communications Administrator (indirectly), Podcast Manager (indirectly)

Benefits: Flexible working arrangements, 28 days of annual leave (FTE pro rata for part-time) + 1 day for your birthday, pension scheme and Employee Assistance Programme

About the role

Every five minutes, someone, somewhere in the world is told that they have MS. There are currently 2.9 million people in the world living with MS. When you’re diagnosed with MS, in just seconds, the future that you saw for yourself and your loved ones has been shattered. A diagnosis often comes at a time when you’re in the prime of your life, when you should be planning your future, not facing a lifetime of uncertainty. Knowing you have MS can feel incredibly isolating and lonely.

Overcoming MS is here to provide hope: through lifestyle changes, backed by scientific research, a full and healthy life with MS is possible.

Could you be the person that helps us get this message of hope through to thousands of people diagnosed each year, their families and friends? Overcoming MS is at a crucial point in our strategy, where we are ready to significantly expand our reach and let everyone affected by MS know about the support that is available for them to live well. We are ready to own the lifestyle and MS space, to offer hope, positivity and choices to all, and we’re looking for the right person to drive awareness of our brand profile as well as the wider importance of healthy lifestyle and MS.

Job summary:

The Head of Communications, Marketing & Digital is responsible for shaping, delivering, and evaluating the charity’s communications, brand, digital engagement, and marketing activity.

Reporting to the Director of Fundraising & Communications, the postholder plays a pivotal role in growing the charity’s profile, strengthening engagement, and ensuring all communication channels, platforms and content are effective, accessible, and aligned with organisational goals.

In a small charity, this is both a strategic and hands-on role, requiring creativity, strong digital skills, excellent communication, and the ability to manage multiple projects simultaneously.

Key responsibilities and duties:

1. Communications & brand

• Lead the delivery of the charity’s communications strategy to increase visibility, trust and engagement.
• Manage and protect the charity’s brand, ensuring consistency of messaging, tone, and visual identity.
• Oversee and produce high-quality content for website, newsletters, reports, blogs, case studies, and information materials.
• Support the Director in developing campaigns that unite messaging, fundraising, marketing, and advocacy.

2. Marketing & supporter engagement

• Lead marketing activity to grow audiences, increase engagement, increase participation in our services, and support fundraising objectives.
• Work closely with colleagues to create compelling campaign assets, supporter journeys, and integrated marketing plans.
• Develop marketing materials, key messages, and digital assets that support awareness, engagement, service numbers and income growth.

3. Digital leadership

• Oversee the charity’s digital ecosystem, including website, email marketing, social media and CRM integrations.
• Ensure digital content is accessible, user-focused, streamlined and optimised for engagement and conversion.
• Fully review website development and maintenance, including UX improvements, analytics, SEO, and content.
• Oversee data-led insights and dashboards to measure digital performance and inform decision-making.

4. Media & public relations

• Build media relationships and respond to press requests in coordination with the Director.
• Draft press releases, statements, Q&As, and key messages for external audiences.
• Support reactive and crisis communications, ensuring timely, accurate responses and reputational protection.

5. Internal communication & collaboration

• Support effective internal communication, ensuring staff team, Program Facilitators and volunteers are informed and engaged.
• Work collaboratively across teams to gather stories, insights, and content that bring the charity’s work to life.
• Provide guidance and support to colleagues on communications, brand, and digital best practice.

6. Other

• Manage agency and supplier relationships where relevant.
• Stay informed about sector trends and emerging tools that could benefit the charity.

PERSON SPECIFICATION

Essential experience

• Significant experience in communications, marketing and digital roles, preferably within a charity or mission-driven organisation.
• Proven track record of developing and delivering digital and communications content across multiple platforms to multiple audiences.
• Experience managing websites, CRM systems, email marketing tools, and social media channels.
• Demonstrable experience in audience engagement, digital analytics, and campaign performance measurement.
• Experience in managing a brand profile across different audiences and different products, ensuring consistency and authority over time.
• Hands-on experience creating accessible and compelling written, visual, and digital content.
• Experience working with agencies, freelancers, or creative suppliers.

Essential skills & competencies

• Excellent written and verbal communication skills, with the ability to craft clear, compelling messages.
• Creative, strategic thinker with the ability to translate ideas into practical delivery.
• Highly organised, able to manage multiple deadlines, and comfortable working independently in a small team.
• Strong attention to detail with a commitment to quality and accuracy.
• Strong understanding of brand management and visual communication.
• Strong knowledge and understanding of fundraising, communications, GDPR, safeguarding, accessibility and other standards.

Personal attributes

• Passionate about the charity’s mission and values.
• Collaborative, positive, and comfortable working closely with colleagues across the organisation.
• Proactive problem solver who brings ideas and embraces innovation.
• Adaptable and resilient in a dynamic, fast-paced environment.
• Commitment to inclusivity, accessibility, and ethical communication.
• Excellent standard of written and spoken English and ability to communicate effectively with a range of people from diverse backgrounds.
• Excellent interpersonal skills.
• Fully committed to Overcoming MS’s values.

About us

Sheffield ME & Fibromyalgia Group is a small charity providing information and support to people affected by Myalgic Encephalomyelitis (ME) / Chronic Fatigue Syndrome (CFS), fibromyalgia and long Covid in South Yorkshire and North Derbyshire. We are a member-led charity that offers a range of support and services including peer support, drop ins, activities and events, benefits and social care advocacy and more; you can find more about what we do on our website. 

About the role

We are looking for a Welfare Benefits Adviser to work alongside the Senior Benefits Adviser, providing welfare benefits advice to people affected by ME/CFS, fibromyalgia and long Covid; this includes those living with these illnesses, carers and their families.

We endeavour to improve people’s financial situation more widely, especially due to the cost of living crisis, so you will be offered the opportunity to create resources and host drop-in sessions for members. 

Main duties and responsibilities 

• Provide a full welfare benefits casework service for people affected by ME, fibromyalgia and long Covid, including disability benefits and other sources of financial support, such as grants. This will cover benefits check, first claims, mandatory reconsiderations and appeals; supporting clients to understand their options and making informed choices.

• Act for the client where necessary; drafting letters, obtaining medical evidence and researching case law as appropriate.

• Maintain detailed case records for the purpose of continuity of casework, and information retrieval, using the IT software provided.

• Liaise and negotiate with other statutory and voluntary organisations to progress the client’s case and ensure they receive all assistance available. (DWP, NHS, local authorities, other charities)

• Form effective working relationships with outreach agencies and other relevant stakeholders to ensure that good service is being provided and awareness of the illnesses is raised.

• Refer clients to colleagues or other agencies as appropriate for specialist help with major issues that fall outside the remit of the service, including debt and employment.

• Support the promotion and marketing of the advice services of Sheffield ME & Fibromyalgia Group

• Collect feedback from members for service improvement and for our funders

• Contribute to team meetings, reflective practice sessions and work with colleagues to ensure members access support from across our offering (befriending, activities, support groups)

• Any other duties within the scope of the post as deemed appropriate

Do you believe learning is the root of place-based change? Are you driven to turn insight, evidence and lived experience into action that improves lives?

Active Black Country is recruiting 3 Learning Leads to play a pivotal role in shaping a more active, healthier future across Dudley, Sandwell, Walsall and Wolverhampton.As a Learning Lead, you’ll put learning at the heart of place-based working - capturing what’s working (and what isn’t), sharing insight across partners, and strengthening collaboration to tackle physical inactivity through Sport England’s Place-Based investment.

We’re looking for people who love connecting dots and people - champions of co-design, reflection and evidence-led practice. You’ll be curious, influential and confident turning complex learning into practical action that drives health and social change.

Your experience could come from any sector - community development, health, education, local government, research or beyond. What matters most is your expertise to lead learning, build trusted relationships and help places learn their way forward.

If you’re excited by the idea of learning with communities, not just about them — we’d love to hear from you. Application deadline: 30th January 2026. 

Role description:

The learning lead will work with local partners to ensure strategic learning is captured &

applied to develop partnerships and strengthen understanding to collectively tackle physical

inactivity and support wider health and social outcomes.

Working to established learning goals the learning lead is responsible for developing,

implementing, and managing learning and development initiatives that enhance connectivity

and understanding between partners to work together. This will involve providing focused

support to partners to capture accurate insight & learning, assessing what works and what

does not, ensuring key learning is shared throughout the process with partners and

communities.

The learning lead will work as part of a team, working across the areas of Dudley, Sandwell,

Walsall and Wolverhampton respectively, whilst engaging with partners & organisations at a

Black Country level to focus on the agendas of transport, housing and health.

Main Duties:

1. Work with the place partners across the 4 Black Country local authority areas and Active Black Country to implement the Monitoring Evaluation & Learning framework as part of the Sport England ‘Place Based’ investment.

2. Develop effective working relationships with a breadth of partners and organisations to support collaboration and the development of a shared purpose to address inequalities that prevent people from moving and being active. 

3. Working with the support of the learning and monitoring & evaluation partners, ensure strategic learning is captured and applied to help us fulfil organisational and place ambitions. 

4. Develop a SMART learning plan for each place, drawing in the real time priorities of partners, ensuring community engagement is at the heart of decision making. 

5. Champion how partners can cascade learning into their organisation to influence wider change, devising creative ways to share the learning at a local level, highlighting need and connecting to priorities to maintain momentum. 

6. Be an advocate for the Behaviour Change framework to ensure this is fully embedded by partners and community groups, ensuring communities are engaged and involved in the co-creation of marketing collateral and key messages.

 7. Participate in local forums and meetings, including forming part of the learning forum, chaired by Active Black Country, to share learning and identify opportunities to integrate physical activity across the thematic areas of transport, health & housing. 

8. Review existing local data and insight, identifying gaps and areas that require further exploration. 

9. Support the local test and learn interventions that have been identified as part of the Place Expansion Development Award, capturing the key learning to support the development award. 

10. Support partners with monitoring, evaluation and learning. 

11. Work with the Active Black Country Strategic Communications Lead to share case studies and good news stories. 

12. To be responsible and take reasonable care for the Health, Safety and Welfare of self and other employees and the public in accordance with Health and Safety Legislation and company procedures. 

13. To adhere to the Data Protection Act at all times. Confidentiality must be maintained at all times. 

14. To adhere to all relevant policies and procedures at all times. 

15. To undertake such other duties as may be appropriate

Person Specification:

1. Able to work as a trusted partner and build strong, effective, and valued relationships across a wide range of people and organisations.

2. Visibly values and promotes co-design and can bring people together to jointly create innovative ideas and practice. 

3. Skilled in building trust and long-term relationships across sectors—especially with local partners, community-based organisations, local authorities and charities. 

4. Proven experience supporting specific communities or localities—particularly in roles involving community development, learning or collaborative partnerships, ideally across the Black Country. 

5. Demonstrates professional, voluntary, or lived experience of communities most marginalised or under-represented in being active. Has knowledge and understanding of the barriers to activity. Can articulate, demonstrate, or evidence the valuable role that physical activity and sport can contribute to health, environmental & socio-economic outcomes. 

6. Strong understanding of how to track, assess, and learn from outcomes in complex, community-driven settings. Familiarity with both qualitative and quantitative methods. 

7. Skilled at applying evidence led approaches to design effective learning interventions which build meaningful impact. 

8. Demonstrable expertise in building a culture of continuous improvement and reflective practice, by supporting teams to ask effective questions, use data wisely, and apply learning practically. 

9. Able to work with complexity and influence and advocate for learning beyond programme delivery. 

10. Proven experience in using learning as a driver for change. Demonstrating a deep commitment to inclusive practice, with experience applying in real-world settings. 

11. Can effectively prioritise and set and meet objectives within deadlines and planned goals. 

12. Can demonstrate a quality of thought disseminating data, insight and trends translating it into meaningful action and decision making. 

13. Strong written and verbal skills, able to distil learning clearly for different audiences, including communities, partners, and funders. 

14. A self-starter who shows skills in agile and adaptive working proving they can respond quickly, work flexibly and navigate through fast-paced, changing, complex and uncertain environments.