Hub Team Manager

About the role:

People arrive at the hub straight from the streets, often after being knocked back, overlooked or stuck for a long time. This role is about what happens next. As Hub Team Manager, you’ll lead a service that doesn’t let people drift. You’ll make sure the moment someone comes through the door, things start moving.

You’ll be in the middle of it all - guiding a multidisciplinary team, linking in with outreach, pulling partners together and cutting through the noise that keeps people stuck. This isn’t about managing from a distance. You’ll stay close to the work, keeping momentum in complex situations and making sure support lands in a way that actually shifts things for people experiencing multiple disadvantage.

The hub needs to feel calm, safe and purposeful, even on the busiest days. You’ll shape that. Using psychologically informed, trauma-informed and gender-informed practice, you’ll create an environment where people are met with consistency and respect, and where services work together to move people towards safety and stability. No waiting around, no dead ends just clear, coordinated next steps.

At Single Homeless Project (SHP), this is also a role where you’ll grow. You’ll be part of a service that’s central to a borough-wide response, working alongside experienced leaders and partners, with real scope to develop your leadership, influence system change and progress your career within a values-led organisation that backs its people.

About you:

• You’ve worked with people experiencing multiple disadvantage and know how to help them move forward
• You lead from the front — visible, hands-on and confident in complex, high-risk situations
• You bring people together and make things happen, cutting through barriers and slow systems
• You use psychologically informed and trauma-informed approaches in a real, practical way
• You stay calm, organised and focused when things get busy, keeping the service moving

About us:

We’re London’s leading homelessness charity – and we get things done.  

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 17th May at midnight

Interview date: Thursday 28th and Friday 29th May at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.