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Service Manager

London, Greater London (On-site)
Starting at £38,369.69 and rising incrementally to £41,528.80 per annum
Full-time
Permanent
Job description

The Gray's Inn Road supported accommodation project is an exciting new service, designed to support the mission to address rough sleeping through provision of a 16-bed short stay accommodation service.

Funded by the Department of Levelling Up Housing and Communities and the Greater London Authority, and operated in collaboration with One Housing Group and Camden Council, you will lead in setting up and delivering this new service which is aligned with a strategic vision – to make rough sleeping rare, brief, and non-recurrent.

About the role:

As the Service manager you will ensure that the service is delivered to specification, whilst remaining flexible to respond to local authority and organisational priorities. You will oversee referral and move-on processes, emphasizing ongoing client assessments and creation of personalised support plans which promote independence. The Service manager will direct the team for a consistent, high-quality, and responsive service - maximising opportunities to support the reduction of rough sleeping.

Your oversight of daily keywork, coaching, group work, and access to external services reflects a commitment to identifying suitable next placements and addressing urgent presenting needs. Managing commissioning, statutory, and internal monitoring requirements, attending contract monitoring forums, and ensuring policy adherence contribute to maintaining the service's high standards. Your dedication to quality and monitoring directly impacts client outcomes, ensuring they receive the support necessary for their recovery and overall well-being.

About you:

  • You will have proven experience in leading and directing teams effectively, ensuring a consistent, high-quality, and responsive service.
  • Demonstrated capability in building and maintaining strong partnerships with key organisations and stakeholders in the sector.
  • Experience of leading teams to deliver client focused support, including detailed assessments, onward referrals, and tailored interventions for individuals facing multiple disadvantages.
  • Dedication to safeguarding vulnerable adults, ensuring the quality of risk management plans to reduce and manage risk, whilst creating opportunities to promote independence.
  • Experience of embedding and managing continuous improvement in Health & Safety and Housing Management processes to maintain a safe and compliant environment for residents and staff.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Tuesday 18th June 2024 at midnight 

Interview Date: Wednesday 26th June 2024  

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Note for internal applicants: For internal SHP staff looking to apply for the role, the hiring manager will consider current SHP Service managers applying for the role as a Services manager position to manage your current service in addition to the Gray's Inn Road project. 

Posted by
Single Homeless Project View profile Company size Size: 101 - 500
Posted on: 06 June 2024
Closed date: 18 June 2024 at 00:00
Tags: Admin, Advice, Information, Senior Management, Social Care/Development, Management, Project Management, Advocacy, Business Development, Support Worker, Social Work, Housing Management, Care Management, Operations

The client requests no contact from agencies or media sales.