Team Manager

About the role:

Great leadership can change what support feels like — for the people receiving it and for the staff delivering it. We’re recruiting a Team Manager in our Gray’s Inn Road Service in Camden. It's an opportunity to lead a compassionate, ambitious frontline team supporting people experiencing homelessness and multiple disadvantage, with each day offering a different challenge.

At Gray’s Inn Road, Camden, you’ll help create the stability people need to move forward after homelessness and rough sleeping. Working alongside the Service Manager, you’ll guide a frontline team delivering psychologically informed, trauma-informed and recovery-focused support, while overseeing strong support planning, risk management and housing management. You’ll help residents access the right specialist support and move-on opportunities, and make sure their voices genuinely influence how the service develops. 

Joining our team means you’ll be helping staff do some of their best work — providing direction when things are difficult, encouraging reflective practice, maintaining high standards and keeping clients at the centre of decisions. This is a brilliant opportunity to take the next step in your leadership journey by joining us at Single Homeless Project (SHP), developing your management experience and having a real influence on the quality of the support we provide.

About you:

• You’re experienced in supporting people facing homelessness and multiple disadvantage, and understand how trauma, mental and physical health, substance use, offending and housing insecurity can intersect.
• You know that strong leadership isn’t about having all the answers. You can give staff clarity and confidence, challenge constructively and support them to reflect when the work is difficult.
• You’re comfortable with complexity and risk, able to make sound decisions, manage competing priorities and keep progress moving without losing sight of what matters to the client.
• You’re tenacious and solutions-focused. When a housing, reconnection or support pathway stalls, you’re willing to ask different questions, bring the right people together and keep pushing for a way forward.
• You’re a confident relationship-builder, able to work across SHP and with external partners while creating a team culture where people feel supported, accountable and able to do their best work.

About us:

We’re London’s leading homelessness charity – and we get things done.  

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 22nd November at midnight

Interview date: Thursday 3rd December at an SHP service in Camden 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role.