Temporary Social Welfare Jobs

ID: 1287Service Manager

Service:    Norfolk and Suffolk

Salary: Starting at £36,477 FTE per annum, rising to £40,699

Location: Hybrid working and will need to be able to travel throughout Norfolk and Suffolk

Hours: 37 hours per week - Will consider occasional evening and weekend working

Contract: 18-month contract with extension subject to funding

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the

importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

This is an exciting opportunity for a Service Manager to join our Norfolk and Suffolk team to help support the growth of our services. You will be working closely with our SEN and Mental Health and Wellbeing teams as well as the Operational Manager to deliver high quality and innovative services to families and communities.

Ideally you will have at least 3 years’ experience of working in a mental health or SEN environment in a people management role.  You will need to be a team player but able to work autonomously as well and have the ability to prioritise workload and deadlines.

You will need to think creatively with an understanding of funding and contractual requirements, which vary greatly over 7 different projects.  You will be an excellent communicator with a good sense of humour.

Our teams are currently spread across Norfolk and West Suffolk so you will need to be able to travel independently around the counties with your main base being in our Swaffham office, although some home working may be required.

Main Requirements

· To oversee the for the planning, management and delivery of all services, ensuring that KPIs and CIPs are fully met.

· To work closely with the Operational Manager to ensure quality delivery of services provided the Norfolk/Suffolk team,  staff and volunteers.

· To develop and review the practice wheels and Logic Models that outlines the structure and research basis of the service. To engage with the Family Action Communities of Practice, roadshows and other internal opportunities to ensure strategic aims and objectives are constantly developing.

· To ensure a high standard of quality assurance and professional practice across the staff, through clinical and line management supervision, case audits, the use of MIR, Scorecard and Service Level Reports drawing upon data, and provision of training opportunities.

· Support Operational Manger to explore and identify areas of service needs across Norfolk and Suffolk and to build network and integrational working partnerships to support this.

· To be instrumental in shaping the future of the services both in Norfolk and Suffolk as well as part of the wider Central Team.

· Be responsible for the overall management, mentoring and support of Service Coordinators and, where needed, other staff.

· Deliver Family Action’s formal Annual Appraisal process for all workers, either ‘parenting’ or ‘grandparenting’ as required.

Benefits:

- an annual paid leave entitlement that commences at 30 working days, plus bank holidays

- up to 6% matched-pension contributions

- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment

- enhanced paid sick leave and paid family leave provisions

- eye care and winter flu jabs vouchers

- cycle to work scheme

- investing in your professional development with ongoing quality training and career development opportunities

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role, and will reimburse your travel cost if you attend an interview.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

To Apply:

· Complete: the Application Form and send to inbox 29 (email address located on advert document)

· Closing Date: Sunday 13th October 2024 at 9am

·To learn more about Family Action: Recruitment Pack

·To learn more about our terms & conditions: Summary Terms & Conditions of Employment

·To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey

 For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email Charlotte Evans (emaild September address located on advert document).

Digital Projects Officer

Social Welfare Charity

Temp, 3 months, possibly longer

Hybrid/ Remote

£17.90 - £20.05 per hour, plus holiday pay

Start in October

Charity People are working with a social welfare charity to find them a new Digital Projects Officer, to help project manage a range of digital initiatives and support with implementation and effectiveness of the charity's operations. Working in a small team, you will assist the Digital Projects Manager to identify opportunities for digital improvements with existing processes, and to upskill staff to use new and existing digital tools. You will help lead on digital projects for the charity, to help scope requirements, understand regulatory needs, costs, and advise on process and implementation. You will source, manage, and assess suppliers and agencies for digital projects.

The ideal candidate will be a motivated team player who thrives working as part of a small collaborative team and has strong experience of working successfully in a similar digital project's role for a large charitable organisation with recent knowledge of digital and fundraising innovations, best practice, and compliance requirements.

You will require an understanding of implementing large and complex digital projects including project scoping, and experience of analysing and reporting on KPIs to monitor service performance. Therefore, the team require someone who has worked in a digital projects role in the sector, who has the confidence to come in and take ownership of projects.

The role is set to start early October with interviews being held at the end of September.

Please note, the hourly rate will be based on the working arrangements. If the successful postholder requires remote working then the hourly rate is based on a salary of £32,590 per annum, if the candidate works two days per week in the London office, then the hourly rate would be based on £36,502 per annum.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

**Exciting Interim Opportunity: Advice Service Manager**

On behalf of our client, a well-established advice and support organisation in East Berkshire, we are seeking an experienced Interim Advice Service Manager for a 6-month contract. This is a unique opportunity to step into a key leadership role, ensuring the effective delivery of essential services to the local community.

About the Role:

As the Interim Advice Service Manager, you will be instrumental in maintaining smooth operations while the organisation undergoes a structural review and recruits a permanent Head of Advice. This role involves managing a dedicated team of staff and volunteers, ensuring the highest quality advice is provided to those in need. With an immediate start required, this role is critical in ensuring continuity and stability in the advice service during this transition period.

Key Responsibilities:

- Lead and manage daily operations of the advice service, ensuring staff and volunteers are effectively supported, trained, and supervised.

- Maintain and improve the quality of advice delivered to clients across a range of areas, including housing, debt, employment, and benefits.

- Support the expansion of the volunteer team, particularly in the delivery of services in the Slough area.

- Work closely with the Chief Officer and interim Head of Advice on service planning, ensuring staffing and resources are in place to meet demand.

- Contribute to the organisation’s ongoing review of advice service structure, with a focus on long-term sustainability.

Candidate Profile:

- Proven experience in managing advice services or similar roles, with a track record of delivering high-quality performance.

- Strong leadership and team management skills, with the ability to inspire and develop staff and volunteers.

- Excellent communication skills, with the ability to work effectively at all levels of the organisation.

- Expertise in advice areas such as housing, benefits, debt, and employment, ensuring that staff and volunteers are supported in handling complex cases.

- A proactive problem-solver who thrives in a busy and evolving environment.

What’s On Offer:

- Competitive salary: £40,000 to £45,000 (FT, pro-rata for part-time).

- 6-month interim contract, with the possibility of part-time reduced hours for exceptional candidates (minimum 30 hours per week).

- 5% employer pension contribution.

- 25 days holiday + 8 public holidays.

- Flexible hybrid working, with offices in Bracknell and Maidenhead and outreach services in Slough.

- Free parking and access to an employee perks and assistance programme.

If you are an experienced advice service professional looking for a rewarding interim opportunity, we’d love to hear from you.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Prospectus is excited to be supporting ShareAction in their search for an interim Senior Fundraising Officer for a three-month contract working three days a week.

ShareAction has a vision of a world where the financial system serves the planet and its people.  The climate and biodiversity crises are deepening, inequalities are even more marked than ever, and the global investment system has an oversized impact on many of these global challenges. ShareAction works with investors, policymakers and individuals to unleash the positive potential of the investment system to achieve their vision.

Whilst recruiting for the permanent post the interim Senior Fundraising Officer will, in the coming months, help grow ShareAction’s Individual Giving Programme through a focus on delivering some key initiatives such as the Big Give Christmas Campaign and submission of a BBC Radio 4 Appeal application.

This is very much a hands-on role requiring the post holder to have experience of Big Give Appeals and Individual Giving campaigns. Excellent project management skills, proficient reporting and a great teamwork ethic are essential along with a real enthusiasm for ShareAction’s aims and objectives.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Jessica Stoddart at Prospectus.   
 
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.   

Are you passionate about making a real difference in the lives of individuals? Do you have knowledge of safeguarding, compliance with health and social care regulations, and experience in leadership and service delivery? Do you enjoy engaging, motivating and influencing people?

TPP are recruiting an inspiring and dynamic Head of Service to lead operations, ensuring the delivery of exceptional services for adults, young people, and children.

The Role:

As the Head of Service, you will be responsible for leading a talented team of Locality Managers, ensuring workforce is skilled, competent, and continuously developing. Your leadership will foster positive relationships with stakeholders and communities, ensuring our services meet evolving client needs.

Responsibilities:

• Lead the development and alignment of operational practices to achieve KPIs across adult, children, and young people's services.
• Expand existing services and explore new opportunities for service/product development.
• Write funding applications and proposals to secure resources for new and existing services.
• Manage budgets, ensuring cost-effective service delivery and financial control.
• Drive business strategy to meet organisational targets and standards.
• Ensure compliance with Local Authority Commissioning, safeguarding regulations, and relevant legislation.
• Lead an inclusive approach, engaging clients, families, staff, volunteers, and the wider community in service development.
• Provide effective leadership to Locality Managers and key personnel, focusing on best practices and quality outcomes.
• Build and maintain positive relationships with commissioners, funders, schools, and third-sector organisations.
• Ensure compliance with regulatory standards, such as Ofsted and Care Act regulations
• Engage with the community and professional networks to enhance service reach.

Requirements

• Strong leadership and management skills, with experience in overseeing multidisciplinary teams.
• In-depth knowledge of health and social care regulations, including safeguarding and compliance standards.
• Financial management expertise, including budget development and cost optimisation.
• Experience in service expansion, innovation, and business strategy development.
• Ability to develop and maintain stakeholder relationships, including commissioners and funders.
• Excellent communication and interpersonal skills.
• Strategic planning and problem-solving abilities, particularly in complex or challenging situations.
• Experience in writing successful funding applications and proposals.
• Ability to drive service quality improvements and deliver exceptional customer experiences.
• A proactive approach to leadership, with integrity and accountability in decision-making.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Fixed term until March 2027, part-time (28 hours per week)

About us

Founded in 1951, the Refugee Council exists to support people who come to the UK in need of safety and speak out for compassion, fairness and kindness. We achieve this by providing expert advice and casework, building the capacity of refugee community organisations, and working with allies across society to change government policy.

Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed. Today 27 million refugees and 84 million displaced people around the world need of safety, dignity and welcome. We are determined to secure public and government support for safe routes for all people seeking safety, and a fair, effective and compassionate refugee protection system.

About the role

Our services strategy is aimed at delivering high impact, sustainable services that are centred on the needs of people seeking asylum and refugees in the UK, and improving the system of support that they rely on for their safety and future lives in local communities. We seek to significantly improve early access to information, advice and support for people seeking asylum and refugees in crisis and those seeking to integrate into the UK.

In December 2023, with consultancy support, we designed an exciting youth service strategy with a delivery model centred around children’s needs and with the vision for change on how separated children and young people are treated in their asylum journey by creating holistic casework, high quality joined up relationships across the organisation, collaboration with local partners and supporters through learning and sharing best practice to transform their experience and bring systemic change.

Main Duties and Responsibilities

Casework management

• Oversee the casework service delivery by managing a potential high number of referrals colleagues in the regions and professionals effectively, by deciding eligibility for services, and providing timely, helpful, and legally accurate responses at all times.
• Line manage all casework advisers by supporting and enabling them to provide high quality information and advice support, and signposting to external specialist agencies in a sensitive, confidential and professional manner.

Service development and delivery

• Maintain high quality, current client records in accordance with organisational policies, funder requirements, and relevant legislation, and support advisers and volunteers to manage their data within the client database.
• Develop and maintain excellent professional relationships with a range of practitioners including local authority social workers, managers, legal representatives, health and education professionals and voluntary sector agencies, referring children who are age disputed to other agencies where it is in the best interests of the child.

For more information on the role and to apply, please visit our website via the apply button.

Closing date: 21 September 2024.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.