The North Wales Victim Help Centre is looking for a full time Fraud Caseworker to deliver a frontline service to victims of fraud within North Wales.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

The main purpose of the role is to make initial contact with victims providing emotional support, information, referring on to more specialist support services and other agencies as appropriate. More duties include providing initial, immediate and on-going support to victims who are affected by Fraud in North Wales both face-to-face and over the phone.

Deliver services which support the Police and Crime Commissioners (PCCs) and their service goals to vulnerable victims of fraud.

To manage the delivery of support services to victims enabling them to cope and recover from the effects of the crime and to help prevent this cohort from future/repeat incidents of fraud/scams.

Carry out a victim needs assessment over the telephone following agreed processes and timescales. Identify service needs, record the results of the assessment and follow up any support needs identified.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.

Service Co-ordinator (Contract)
Leeds, West Yorkshire (with travel to Meanwood, Chapel Allerton and Roundhay)
£17,336 per annum

Do you have experience of supporting and motivating volunteers? Want to take on a rewarding contract with a charity that has been changing lives for 80 years? If so, read on.

Royal Voluntary Service is an innovative charity that focuses on inspiring people to give the gift of voluntary service to support the NHS and older people at home and in the community. We are now looking for a Service Co-ordinator to join us on a contract until the 21st October 2020.

Within an engaging and team-oriented environment, you will have the chance to support vital services that are making a positive, lasting impact on your local community.

As a Service Co-ordinator, you will support the delivery of our Healthy Happy Lives Support Service.

The Healthy Happy Lives Support Service aims to reduce isolation in older people through building their confidence to reconnect with their communities.

Covering activities in Meanwood, Chapel Allerton and Roundhay, you will:

- Support colleagues to deliver Healthy Happy Lives sessions, such as exercise sessions or lunches
- Build links with the community to strengthen and promote the service
- Work with the Project Manager to pair volunteers with services
- Ensure the service operates in-line with regulations, such as Health and Safety, Food Hygiene, Data Protection and Safeguarding

Interested? To be considered, you’ll need:

- Experience of working with volunteers and supporting and motivating them on a daily basis
- Previous experience of handling personal information and the legal requirements of this
- Knowledge of volunteers and voluntary services
- The ability to build positive relationships and partnerships with customers, stakeholders and colleagues
- A full, valid driving licence 

Self-motivated and resourceful, as a Service Co-ordinator, you’ll have excellent interpersonal and communication skills. A great eye for detail, a positive attitude and superb time-management abilities are also key.

Ideally, you’ll have experience of general administrative processes and maintaining databases. Experience of working in a public-facing environment would also be beneficial, as would a food safety accreditation. Proficiency in industry standard IT systems would be equally favourable.

This is a full time role, working 35 hours per week, Monday – Friday.

The closing date for applications is the 30th September 2019, with interviews scheduled to be held on the 8th October 2019.

To apply for the role of Service Co-ordinator (Contract), please apply via the button shown.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

Additional Keywords: Service Co-ordinator, Contract, Volunteer Co-ordinator, Community Services Co-ordinator, Volunteer Support Co-ordinator, Service Delivery Assistant, Community Support Co-ordinator, Charity.

We are recruiting for Education Workers to join our Graduate Scheme in Brighton, Bristol, Leeds, London and Nottingham.

We’re an award-winning charity that runs local learning centres which provide an education programme addressing underachievement and social exclusion. We target children and young people most at risk of failing to meet their potential to go to university due to economic, social, cultural, or linguistic disadvantage. IntoUniversity provides practical learning support and motivational and confidence-building activities for children and young people aged 7-18.

As the UK’s leading university access organisation, our staff are transforming the fortunes of thousands of young people each year. We have thirty-one centres and extension projects across the country, with ambitious plans to scale-up our provision further over the coming years.

We are looking for people who will be committed to helping us to change the lives of young people.

We believe that our Graduate Scheme is one of the most exciting in the charity sector, providing exceptional training and experience, and the opportunity to work with young people and colleagues who will challenge and inspire you. If you believe that all young people deserve the chance to achieve their potential regardless of their background and want to play a part in helping them succeed then we would be delighted to hear from you.

If you wish to apply for these posts please complete our online Graduate Scheme application form, which can be found on our website, by 9am on Monday 7 October 2019.

Applicants who are shortlisted will be invited to one of our selection days on 11, 12, 13 or 14 November 2019. All those invited will participate in a series of group and individual activities throughout the morning. Candidates who display the right qualities for the graduate scheme during these activities will then be asked to stay on for an afternoon of individual interviews.

These posts begin on 8 January 2020 with a six-week training period based in London. Support with accommodation and travel costs will be provided to those who aren't based in a London centre.

We are recruiting for Education Workers to join our Graduate Scheme in Brighton, Bristol, Leeds, London and Nottingham.

We’re an award-winning charity that runs local learning centres which provide an education programme addressing underachievement and social exclusion. We target children and young people most at risk of failing to meet their potential to go to university due to economic, social, cultural, or linguistic disadvantage. IntoUniversity provides practical learning support and motivational and confidence-building activities for children and young people aged 7-18.

As the UK’s leading university access organisation, our staff are transforming the fortunes of thousands of young people each year. We have thirty-one centres and extension projects across the country, with ambitious plans to scale-up our provision further over the coming years.

We are looking for people who will be committed to helping us to change the lives of young people.

We believe that our Graduate Scheme is one of the most exciting in the charity sector, providing exceptional training and experience, and the opportunity to work with young people and colleagues who will challenge and inspire you. If you believe that all young people deserve the chance to achieve their potential regardless of their background and want to play a part in helping them succeed then we would be delighted to hear from you.

If you wish to apply for these posts please complete our online Graduate Scheme application form, which can be found on our website, by 9am on Monday 7 October 2019.

Applicants who are shortlisted will be invited to one of our selection days on 11, 12, 13 or 14 November 2019. All those invited will participate in a series of group and individual activities throughout the morning. Candidates who display the right qualities for the graduate scheme during these activities will then be asked to stay on for an afternoon of individual interviews.

These posts begin on 8 January 2020 with a six-week training period based in London. Support with accommodation and travel costs will be provided to those who aren't based in a London centre.

Fixed term contract ending 31st August 2020

Do you have an in-depth understanding of domestic abuse and its effects on men, women and children with significant experience of managing a busy caseload. Are you looking for the perfect environment to put your skills to great use. Welcome to My Time as a Team Leader - DVPP.

A division of Richmond Fellowship, My Time provides a range of Domestic Abuse and mental health services across the West Midlands. Right now, we need a suitably qualified individual to line manage a team and oversee the delivery of our Domestic Abuse perpetrator services.  Working alongside the clinical lead and service manager you will monitor the quality and support provided to clients in line with service models and RESPECT standards.  Within this role you are required to ensure that data entry & reporting on systems is accurate, timely and in line with quality assurance requirements. Undertaking scheduled service audits will be important too, as will assisting the clinical lead to manage the risk within Domestic Abuse services in collaboration with the service manager and SMT.

Providing inductions, supervision and coaching to your team, allocating resources appropriately and ensuring safe working practices are put in place to support clients appropriately – all are aspects of this challenging role.

To succeed, you’ll need a recognised qualification and/or experience in counselling and psychotherapy or a degree in psychology, health and social care. We’ll also be looking for relevant clinical experience, knowledge of patterns of behaviour in domestic abuse perpetrators and an understanding of the need to offer an integrated service. Familiarity with safeguarding of vulnerable adults and children L3 or above is also desirable, as is CBT knowledge and experience of challenging cognitive distortions.

A key requirement will be to have a flexible approach, the ability to think laterally and creatively and a flair for managing conflicting demands and priorities effectively.

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.

So, are you ready to take on this rewarding role that comes with some really great benefits? Apply now via our website.

My Time is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

VoiceAbility are recruiting for advocates across Cambridge, both full and part time. Permanent and temporary / casual positions are available.
 
VoiceAbility supports people who face disadvantage or discrimination to have a voice that counts. Providing advocacy and user involvement services across England, VoiceAbility is a growing organisation working with people who are vulnerable or marginalised to raise their voices and have their rights respected. 

About the role:

Advocates support people who may be marginalised or vulnerable to speak up and be heard. Their work strengthens voices, supports human rights and changes lives. Advocacy can be vital for people who cannot speak up for themselves, or people who feel they do not have the power to do so. Advocates work in the front line delivering positive outcomes for the people they support. Advocates will support and enable service users’ understanding of their options. Advocates empower individuals to communicate their views in decision making processes, supporting them to make challenges when necessary and asking pertinent questions on the person’s behalf where they are unable to do so for themselves.

The role is office based, with travel across Cambridgeshire to care homes, hospitals, and clients’ homes.

Location: Office Based in Cambridge with travel across Cambridgeshire

Hours: 1 x 37.5hours Permanent Role (would consider PT with a minimum of 30hours Permanent Contract), 1 x 25hours Fixed Term Contract (plus casual work)

Benefits: 28 days annual leave plus bank holidays; 5% employer pension & 3% employee contribution; Salary sacrifice pension scheme; Separate Life Assurance Cover; Staff discount scheme including supermarkets, fashion, restaurants, cinemas, holidays and much more; Discounted Gym Membership; Cycle to Work; Employee Assistance programme; Supportive working environment fostering a good work/life balance; Support with professional development

Closing date for applications: 29th September 2019

Interviews: Week commencing 7th October 2019

About you:

• Be passionate about empowering and enabling individuals to have their wishes, feelings, beliefs, and needs taken into account when decisions are made about their care
• Demonstrate excellent verbal, listening and written communication skills
• Have the ability to engage with people with complex needs and communication difficulties
• Be experienced in influencing and working with health and social care professionals, legal services, care staff, family members etc.
• Be able to build good relationships with clients, health and social care professionals, legal professionals and carers
• Be able to identify and act appropriately where issues of safeguarding individuals arise
• Have strong IT skills to accurately record information in line with policy and current data standards
• Be experienced in working with marginalised and vulnerable adults and/or children
• Be able to research complex and sensitive issues independently, using case law, national policy and guidance for advocates to work for resolution of issues
• Be able to work to tight and changing deadlines
• Be able to work independently
• Hold a full, clean UK driving licence and have access to own vehicle. There is extensive travel involved in these roles

Desirable skills or experience:

• Hold or be working towards Independent Advocacy Qualification.
• Knowledge and experience of the, Care Act (2014) and Mental Capacity Act (2007),The Principles of Human Rights and Advocacy, and Deprivation of Liberty Safeguards. Mental Health Act (1983, revised 2007)

If you don't already hold the Independent Advocacy Qualification, it is a requirement of the permanent role that you complete this within 12 months of commencing employment.

You may have experience of the following: Advocate, Vulnerable Adults, Social Worker, Healthcare, Policy, Legislation, Support Worker, Charity, Third Sector etc. Advice & Guidance.

City Hearts are currently recruiting for a Health & Wellbeing Worker to work within the Anti-Trafficking Female Team of the organisation. This role will require the successful candidate to provide additional support to victims of Human Trafficking and women with life-controlling issues with a specific focus on family units and parents and to ensure all standards for City Hearts are upheld to a high standard.

City Hearts was founded in 2005 with a mandate to fully restore those with a history of vulnerability and exploitation. We began with a single home to help women with life controlling issues and shortly after welcomed our first survivor of Modern Slavery. Since then we have expanded dramatically across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life-controlling issues.

The Role:

• To administrate the smooth running of family drop in weekly.
• Capture and meet the needs of men, women and families who attend the drop in.
• Support the Modern Slavery family accommodation team with their clients and needs this could involve but not limited to; attending and arranging appointments, running parenting courses, providing advocacy and advice.
• To work with the various services in South Yorkshire offering support and expertise to families including but not limited to Modern Slavery, Restore, ISP and About Face.
• Maintain accurate records of work carried out with clients.
• Assist with entry and exit planning for clients including but not limited to orientation within the city, registration with services, liaising with move-on accommodation.
• Safeguarding and risk assessing clients and inputting into support plans.
• Delivering City Hearts Restoring You course and other wellbeing courses to client groups.
• Developing and delivering sessions on healthy relationships.
• Advocate on behalf of clients to ensure their needs are met, reducing their risk of vulnerability.
• Implement the delivery of H+W activity programme through the drop in. Adhering to all internal procedures regarding City Hearts, accommodation and any legislation
• To do a shift and standby every other week in the safe house accommodation as per rota, this will involve staying over at the accommodation.
• Promoting CH in adherence to the terms of the contract – this may include attending events on behalf of CH as a whole
• Attend meetings with health and wellbeing and family team and to communicate well with other services.

The Candidate:

• Ability to work in a team
• Ability to work under pressure
• Ability to liaise with other agencies in a professional manner
• Good communication skills
• Good organisational skills
• High level of emotional resilience
• Good IT skills and the ability to accurately record keep
• Ability to be flexible to needs of the service and clients
• Ability to manage time around shift work to enable adequate self-care and rest

Benefits:

30 Days Holiday (based on 40 hour working week)

Sleep shift pay supplement

Perkbox - local / national discount scheme + app

Training / Career Progression

Various courses - personal and professional development

On-going support

Group supervision led by specialised therapist

Closing date for the role is midnight on 20th September.

Housing IDVA
West London (with travel throughout the Tri-Borough of Hammersmith & Fulham, Westminster and Kensington & Chelsea)

Do you have experience of supporting women who have been affected by domestic violence? Want to make a difference with an award-winning charity and provide a vital service as a Housing IDVA? If so, read on.

About Us

We are Advance, a women-only organisation dedicated to helping women cope and recover from experiences of domestic abuse, as well as women who are at risk of offending or with short term sentences to reduce offending.

Working as part of the Angelou Partnership, we deliver nationally accredited, quality marked support services in Hammersmith, Fulham, Westminster, Kensington and Chelsea. These include our housing solutions, which provide guidance and advice on housing legislation, refuges and more.

We’re currently looking for a Housing IDVA (Independent Domestic Violence Advisor) to join our team.

The Benefits

- Salary of up to £28,000 DOE per annum (including London Weighting)
- Pension
- 30 days’ holiday per annum plus Bank Holidays
- A day off for International Women’s Day

This is an amazing opportunity to take on a challenging, but highly rewarding role where you’ll be able to make a difference to women’s lives on a daily basis.

Once you join our team, you’ll discover a collaborative, supportive environment where staff empower each other to perform at their best and deliver the highest quality services to those who need our help.

You will have the chance to help women and girls overcome the challenges that they face and lead safe, non-violent, equal lives.

The Role

As a Housing IDVA, you’ll provide support to women who have experienced domestic violence, focusing on individuals with housing or tenancy issues.

Working in a fast-paced crisis intervention, advocacy and support service, you’ll ensure the voice of survivors informs every stage of the process.

Supporting individuals across the Tri-Borough of Hammersmith and Fulham, Westminster and Kensington and Chelsea, you will:

- Provide independent domestic violence advocacy and support for women who approach housing advice and assessment for help
- Explain housing, welfare, civil and criminal legal options to clients
- Develop individual safety plans in-line with the clients’ needs and the risks they face
- Co-ordinate the provision of multi-agency support

About You

To join us as a Housing IDVA, you will need:

- At least one year’s experience of supporting women who have experienced domestic violence, forced marriage or ‘honour based’ violence
- Experience of working with housing agencies or in a housing setting
- A strong understanding of safeguarding practice, procedures and legislation
- A thorough understanding of violence against women and girls, particularly the dynamics of domestic violence (physical, emotional and sexual violence, so-called ‘honour-based violence’, forced marriage, stalking and harassment) and its impact on women, children, families and communities
- Knowledge of the criminal justice system and relevant legislation, particularly legal and civil options, housing, benefits, matrimonial and children
- A qualification or training in a subject relating to domestic violence, criminal justice, law, social work or substance misuse

Please note: only female applicants will be progressed as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Other organisations may call this role Domestic Violence Support Worker, Domestic Abuse Support Worker, Support Worker, Social Worker, Social Care Worker, Social Care Co-ordinator or Housing Support Worker.

This is a full time role, working 35 hours per week. Some on-call cover will be required.

The closing date for applications is the 24th September 2019, with interviews scheduled to be held on the 3rd and 4th October 2019.

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.

So, if you are ready to take your next step as a Housing IDVA, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

City Hearts are currently recruiting for a caseworker within the Anti-Trafficking Female Team of the organisation. This role will require the successful candidate to casework individual Victims Of Human Trafficking; to assess their needs and connect with local services to meet identified needs, empowering them towards independence. ​

City Hearts was founded in 2005 with a mandate to fully restore those with a history of vulnerability and exploitation. We began with a single home to help women with life controlling issues and shortly after welcomed our first survivor of Modern Slavery. Since then we have expanded dramatically across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year, as well as continuing to house and support women with life-controlling issues.

The Role (please refer to job description document for full list of role responsibilities):

To key work individual Victims of Modern Slavery within safehouse accommodation

Helping secure move-on strategies for the client to transition into independent living

Working as part of a team of caseworkers and support workers

Arranging appointments for individual Victims of Modern Slavery

Following up all the paperwork and details of Victims of Modern Slavery in adherence to the terms of the contract

Ensuring progression of Victims of Modern Slavery through the system within the required time frame

Promoting City Hearts in adherence to the terms of the contract - this may include attending events on behalf of City Hearts as a whole

 

The Candidate:

Support work experience (desired but not essential)

Creative and keen to share ideas

Ability to work in a team

Ability to work under pressure

Good communication skills

Good organisational skills

Good people skills

Ability to research

Ability to advocate

Consistent, reliable and professional

 

Benefits:

30 Days Holiday (based on 40 hour working week)

Perkbox - local / national discount scheme + app

Training / Career Progression

Various courses - personal and professional development

On-going support

Group supervision regularly - share best practice

Closing date for the role is midnight on 20th September

Criminal Justice and Social Care IDVA  
Hammersmith, London (with travel to our co-location sites in London)  

About Us 

We are Advance, a women-only organisation dedicated to helping women cope and recover from experiences of domestic abuse, as well as women who are at risk of offending or with short term sentences to reduce offending.

We deliver nationally accredited, quality marked support services in Hammersmith, Fulham, Westminster, Kensington, Chelsea and Brent. This includes our criminal justice services, housing, healthcare and social care support.  

We are now looking for two Criminal Justice and Social Care IDVAs (Independent Domestic Violence Advisors) to join our Community and Co-location team. 

The Benefits 

- Salary of £26,000 - £28,000 per annum DOE (including London Weighting) 
- Pension
- 30 days’ holiday per annum plus Bank Holidays
- A day off for International Women’s Day

If you have a strong understanding of domestic violence and the criminal justice system, this is an amazing opportunity to help empower women and give them the support they need to live safe, non-violent, equal lives.  

You will join a collaborative, supportive environment where everyone works together to overcome challenges and deliver the highest quality services to those who need our help.  

So, if you think you could help us to transform more lives and provide women with the tools they need to succeed, we want to hear from you.  

The Role 

As a Criminal Justice and Social Care IDVA, you will support women accessing our criminal justice or social care support services. 

Working in a fast-paced crisis intervention, advocacy and support service, you’ll ensure the voice of survivors informs every stage of the process.

Based in Hammersmith or one of our co-location sites, you will:    

- Make proactive contact with women who have been referred to the service
- Provide high quality support that is based upon client-led needs and risk assessment 
- Advise women on criminal justice, civil remedies and related matters
- Establish strong working relationships with partner agencies across various sectors

About You 

To join us as a Criminal Justice and Social Care IDVA, you will need: 

- At least one year’s experience of supporting women who have experienced domestic violence, forced marriage or ‘honour-based violence’  
- An excellent understanding of the criminal justice system and relevant legislation, particularly regarding legal and civil options, housing, benefits, matrimony and children  
- A thorough understanding of violence against women and girls with a particular focus on the dynamics of domestic violence (physical, emotional and sexual violence, so-called ‘honour-based violence’, forced marriage, stalking and harassment) and how it affects women, children, families and communities 
- A relevant qualification or training in domestic violence, criminal justice, law, social work, substance misuse or a related area 

Please note: only female applicants will be progressed as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

Ideally, you will have experience of working in a co-located setting with another agency and of providing consultations/briefings to professionals.

Other organisations may call this role Domestic Violence Support Worker, Domestic Abuse Support Worker, Support Worker, Social Worker, Criminal Justice Advisor, Social Care Worker or Social Care Co-ordinator.

The closing date for applications is the 27th September 2019, with interviews scheduled to be held on the 3rd and 4th October 2019.  

Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community.

So, if you are ready to take your next step as a Criminal Justice and Social Care IDVA, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Working hours: 35 hours per week

Support Assistant

Closing date: 23 September 2019 at 9:00

Interview date: 2 October 2019

Aim of the role: To support and empower our customers to increase their life skills

Salary:£20,600.00 per annum

Location:West Croydon- Young people service

Contract:Permanent

Hours:37.5 per week.  Working on shift which is 5 days a week over a 7 day rota, including early mornings, evenings and weekends.

Benefits:

As part of your employment package with us, we offer:

• a competitive salary, comprehensive training and development programme, 
• 25 days annual leave plus bank holidays, increasing each year to 30 days annual leave plus bank holidays after 5 years 
• option to buy or sell annual leave up to one week’s annual leave
• a health cash plan providing cash back towards healthcare bills and other wellbeing benefits
• occupational sick pay
• contributory group pension scheme
• free life assurance
• cycle to work scheme and season ticket loans

About the Role

The aim of the role is to support and empower our customers to increase their life skills, self-management and confidence to successfully sustain independent living.

You will be part of a dedicated and supportive team, and so will need to demonstrate a positive and inclusive approach.

You will work alongside Support Worker colleagues to assess customer needs and risks and ensure our customers can thrive and achieve their potential.

About You

As well as having an interest in supporting vulnerable people to achieve independent living, you must have a clear understanding of why people become homeless, and the needs and challenges they face.

You must be able to communicate clearly, both verbally and in writing, and be competent in the use of Microsoft Office Word and Excel applications.

 

About Evolve Housing + Support

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Your application

Evolve Housing + Support is an equal opportunities employer and encourages applications from all sections of the community, including people who have experienced homelessness themselves.

Please ensure that your answers give a clear outline of how your application meets the criteria for this job.

______________________________________________________________________________________________

Support Assistant

Role Profile

Job title:   Support Assistant

Department:   Operations

Reports to:   Team Manager or Team Leader

Location:   See advert

Hours:   37.5 hours comprising of shifts with a rolling rota.

Typical shift pattern (may be subject to some variation dependent on the needs of specific services):

5 days a weeks over 7 days rota (including weekends) between 7am and 10pm

 

About Evolve

Evolve is a leading homelessness charity in London, providing housing and support to over 2,000 people each year.

We believe in building on people’s strengths, aspirations and goals to help break the cycle of homelessness and help them move forward with their lives.

We offer a programme of support tailored to meet people’s individual needs, including housing, employment and skills training, mentoring and counselling. We work with young parents and children at risk of exclusion to build the skills and resilience that can help prevent homelessness. We campaign to end street homelessness. We build affordable homes to help people move on to an independent life.

Our mission is to help children, young people and adults who are homeless or at risk of homelessness reach their potential, and move on to live happy, fulfilled lives.

Job description

Overall aim

You will support the people we work with, our customers, to reach their potential and improve their quality of life through aspirational goal setting.  You will engage with and empower them to:

• Identify their strengths as part of our asset-based approach and identify their needs, opportunities, rights and responsibilities
• Take part in activities and opportunities that generate aspiration and confidence

What to expect

Support Assistants  will spend much of their time based at one service, however you will be expected to travel between sites for training and within the local community to support the people we work with.

We recognise that working with people who are disengaged and vulnerable can be very stressful.  On top of one to one meetings with your line manager, we offer access to an employee assistance programme and regular facilitated reflective practice sessions.

We provide training to enable you to do your work and build your capabilities.  We will set out a personal development plan with you to ensure you are supported to succeed in your role.

Support work is challenging, exciting and at times frustrating.  You will need to be prepared to cope with inevitable conflict and setbacks.  Results are usually long term rather than immediate, so patience and perseverance are essential. Your resilience and creativity will be assets in this role.

Key responsibilities

Supporting our customers

• Work alongside Support Worker colleagues to assess customer needs and risks.
• Actively promoting customer involvement and co-production.
• Establish supportive and professional relationships with customers and dealing effectively with unpredictable and challenging situations in a professional and sensitive manner.
• Ensure our customers can thrive and achieve their potential.
• Encourage and support customers to raise complaints, comments and suggestions.

Housing Management

• Supporting colleagues to ensure all voids are advertised and lettings made promptly.
• Support customers to pay their rent, including providing advice on benefits and debt management.
• Be accessible and responsive to customers’ concerns and requests for information.
• Support and advise customers on any matters relating to their occupancy agreements.
• Deal with breaches of occupancy agreements sensitively and efficiently, in accordance with procedures
• Respond in a sensitive and proactive manner to customer and neighbour disputes.
• Respond proactively to maintenance issues.
• Remove items, clean and make rooms ready for new occupants, where required.

Health and Safety

• Ensure customers have up to date information on Health and Safety, and supporting them to manage their environment.
• Be fully aware of, and working within Health and Safety legislation.
• Carry out regular Health and Safety inspections, taking immediate action to remedy health and safety defects and alerting the appropriate people in line with Health and Safety Policies.

Administration

• Complete records on customer database (Salesforce) to deadlines.
• Keep timely and accurate records including customer files, monitoring information etc.
• Provide written reports and information as requested.
• Be aware of, and adhering to, all relevant financial procedures.
• Maintain personal records on the HR database.

General

• Ensure Evolve’s Equality and Diversity Policy and Code of Conduct are actively promoted and adhered to in all areas of work, and that services are accessible to all individuals.
• Work within the GDPR framework.
• Attend and fully participate in one to one meetings, annual reviews, team meetings and all training provided.
• Engage with colleagues and management to fully support the effectiveness of the team.
• Work across other locations, and attending training and meetings on other sites, as required.

This job description provides an indication of the roles and responsibilities for the post of Support Worker, but should not be construed as an exclusive list of the duties that the post holder may be asked to undertake.

All Evolve employees must also be aware of, and adhere to, all Evolve policies and procedures.

Evolve reserves the right to amend this role profile as necessary, after consultation with the post holder, to reflect changes to the role.

Person Specification

 

Experience and qualifications

• Experience of supporting vulnerable people to achieve independent living

Knowledge

• An understanding of the reasons why people become homeless and the needs and challenges they face
• Knowledge of safeguarding issues and how they apply in day to day work
• Knowledge of statutory and voluntary resources available to homeless people including an understanding of welfare benefits

Skills and abilities

• Ability to document clear records and to evidence outcomes achieved with customers
• Ability to work inclusively, as part of a team, and to give and receive support and constructive feedback and also to lone work when required
• Ability to manage time and multiple priorities effectively and take individual accountability for meeting deadlines
• A level of self-awareness in respect of personal resilience and a commitment to engaging in activities to support your own wellbeing
• Ability to communicate clearly both verbally and in writing, demonstrating a good standard of written and spoken English
• Competent in using Microsoft word, excel and inputting to data base

Please note that Evolve Housing + Support will process your data in line with Data Protection Regulations and our Privacy Notice which is accessible through the Evolve website.

As Refuge Worker, you will be responsible for providing high quality practical and emotional support to survivors of domestic violence and their children living in our refuges.

The successful candidates will have evidence of strong casework management skills, good written and verbal communication and an understanding of the importance of maintaining professional boundaries. Knowledge and direct experience of providing support to women is essential as is a current understanding of legislation relating to domestic violence including civil/criminal legislation and welfare rights. The ability to work as part of an on-call rota is also essential.

You will ensure the smooth running of the refuge, including the admission of survivors of domestic violence to the refuge.

You will also assess and advise on their entitlement to welfare and housing benefits.

You will develop support plans for each resident and aid them to obtain permanent accommodation.

Refuge is proud to be a leader in its field and an employer of choice with leading edge systems for supervision, quality management and development. We offer the first Regulated Qualifications Framework (RQF) accredited qualification for our profession.  Other benefits include 28 days holiday, pension scheme, an employee assistance programme and a savings/bonus discount portal. 

Closing date: 26 September 2019

Interview date: w/c 30 September 2019

Salary:  £20,097 - £22,838 per annum

Location: Eastbourne 

An enhanced Disclosure Barring Service (DBS) certificate will be required for this role.

Refuge is committed to quality, equality and diversity and welcomes applications from all sections of the community. This post however is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

No agencies please - as a charity we work hard to keep our costs down.

You have experience of working within mental health services or transferable skills from a related environment, plus a real commitment to service user development. All you need is the perfect environment to put your skills to great use. Welcome to Richmond Fellowship as a Community Link Worker.

We need someone like you to join the team at Richford Gate Medical Practice. Here, you’ll work with people with mental health issues accessing the Employment, Recovery and Wellbeing Service in Hammersmith on a 1-2-1 basis to develop a sense of independence, purpose and fulfilment and gain the skills they need to return to work or training.  This will involve providing community based groups/sessions and promoting access to a range of activities within the wider community.

A great listener, with a flexible approach and a flair for planning and prioritising a busy workload, you love motivating and engaging people in a range of developmental and rehabilitative activities. What’s more, you have a good understanding of mental health issues and how they affect people. Experience of identifying and coordinating a range of services to meet an individual’s needs and to enable them to engage with community activities is also essential.

As well as having an understanding of mental illness, we’ll be looking for the ability to prioritise a busy workload and work well within a team. You ‘ll also need the communication skills it takes to and motivate and inspire others and liaise effectively with a wide range of organisations and individuals. Proficient using office IT and willing to work some weekends and evenings would also be an advantage. And, if you have experience of running Workshops session, even better, although this is not essential, as training will be provided.

Subsequent salary progression up to a maximum of £20,480.00 per annum will apply to this post, subject to the postholder meeting the eligibility and performance criteria.

This is a rolling recruitment process, shortlisted candidates will be interviewed as and when they apply.

So, are you ready to take on this rewarding role that comes with some really great benefits, including a smartphone? Apply now via our website.

Richmond Fellowship is part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone.

We are looking for a Senior IDVA Practitioner for maternity cover to support our IDVA team in Preston and Accrington

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

We are looking to recruit a dynamic individual who is experienced and passionate about supporting victims of domestic violence. The ideal candidate will have a proven track record of working within the domestic violence arena and in providing leadership and support to a team of Independent Domestic Violence Advisors. Preferrably you will be trained to Safelives Managers standards but as a minimum will hold an accredited Safelives IDVA certificate (or equivelent professional qualification) and have experience of case management and supervision. Safety is a priority and you will need to have a thorough understanding of risk management and safeguarding.

You will be one of a team of 3 Senior Practitioners, supporting 16 FTE IDVA's who work across the county of Lancashire (excluding Blackburn with Darwen and Blackpool). You will be based 3 days per week in our Accrington office and 2 days per week in our Preston office working in collaboration with other Senior Practitioners. (This role is a temporary maternity cover until March 2021)

This is a demanding role, requiring someone with tenacity and resilience to support the team in the delivery of support to around 2,500 high risk victims across Lancashire each year.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role.

If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value it.