• Are you looking for volunteer roles ?

    Go to volunteering section

46

Entry level and Contract jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Top job
Citizens Advice Doncaster Borough, Doncaster (On-site)
£27,000 per year
We are looking for a dedicated and empathetic Phone Adviser to be the first point of contact for residents seeking energy-related support.
Posted today Apply Now
Top job
Biochemical Society, Remote
£27,000 per year + Benefits
The postholder will help to deliver the calendar of governance committee meetings, alongside supporting team members with EDI initiatives.
Posted today
Top job
Richmond Advice and Information on Disability (RAID), TW11, Teddington (On-site)
£27,706 per year
A fantastic opportunity to learn about being an advisor from one of the best advice teams
Posted 1 day ago Apply Now
Top job
Navigate, Multiple Locations (Hybrid)
£26,228 - £29,007 per year
We're looking for people who genuinely want to make a difference. Previous experience in money advice isn't essential!
Posted 1 day ago Apply Now
Top job
Navigate, Multiple Locations (Hybrid)
£26,228-£27,880 per annum, pro rata
Are you an excellent communicator who can convey complex information in the simplest of terms? If so - we are looking for you!
Posted 1 day ago Apply Now
Top job
The Hepatitis C Trust, Multiple Locations (Hybrid)
£27,100 per year
Are you passionate about reducing health inequalities and supporting some of the most marginalised people in our communities?
Posted 1 day ago
Women's Aid Leicestershire Ltd, Leicester, Leicester (On-site)
£30,296 per year (pro rata)
Posted today
North London Hospice, Edgware, Middlesex (On-site)
29650 - 30391 UKP per year
Posted today
Diabetes UK, London (Hybrid)
£26,936 - £28,062
Join our team to raise as much money as possible so we can support people living with, and at risk of, diabetes now and in the future
Posted today
Bridges Outcomes Partnerships, Multiple Locations (Hybrid)
Circa £30k depending on experience
Do you have analytical skills and are looking to work in a role that contributes to meaningful social change?
Posted 1 day ago
The Hepatitis C Trust, Gurnos (Hybrid)
£27,100 per year
We are now recruiting for a new and exciting role to join our growing Wales team.
Posted 2 days ago
The Chapter of Peterborough Cathedral, Peterborough (Hybrid)
£32,000 per year
Posted 2 days ago Apply Now
Closing in 3 days
Seenaryo, London (On-site)
£25,000 - £28,000 per year
Posted 2 days ago Apply Now
Page 1 of 4
Doncaster, South Yorkshire (On-site)
£27,000 per year
Full-time
Contract (2 years )

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Telephone Adviser

Location: Doncaster (Office Based)
Salary: £27,000 per annum
Hours: 37 hours per week, Monday to Friday, 10:30 - 18:30
Contract: Fixed Term until 31 October 2028 (2 years) 

Closing Date: 18/09/26

Make a difference when people need it most

Citizens Advice Doncaster Borough is launching an exciting new service, Energy Advice Anytime, designed to make energy advice more accessible for people facing rising energy costs, fuel poverty and financial hardship.

We are looking for a dedicated and empathetic Telephone Energy Adviser to become the first point of contact for residents seeking energy-related support.

This is an exciting opportunity to join a newly funded project that will help thousands of local households access timely, practical and independent advice.

About the role

As our Telephone Energy Adviser, you will provide energy advice at first point of contact, helping clients understand their options, resolve straightforward issues and access further support where needed.

You will use your listening skills and problem-solving abilities to identify clients' needs, provide accurate information and ensure that no one is left without access to support.

This role focuses primarily on light-touch energy advice, triage and first-contact resolution, helping people before problems escalate. 


 

Key responsibilities

  • Provide telephone-based energy advice and information to clients.

  • Carry out initial assessments and identify energy-related issues.

  • Explain energy bills, tariffs and available support schemes.

  • Provide energy saving and affordability advice.

  • Identify vulnerable clients and those at risk of fuel poverty.

  • Complete client records accurately using our case management system.

  • Make referrals for in-depth advice where specialist intervention is required.

  • Support service targets and performance monitoring requirements.

  • Deliver a high-quality service in line with Citizens Advice quality standards.

About you

We are looking for someone who:

  • Has experience of providing advice, customer support or community-facing services.

  • Is confident communicating with people from a wide range of backgrounds.

  • Has excellent telephone and listening skills.

  • Can manage a busy workload and maintain accurate records.

  • Is committed to equality, diversity and inclusion.

  • Understands the challenges facing people experiencing financial hardship.

  • Shares the values of Citizens Advice.

Desirable

  • Experience of energy advice, welfare benefits, debt advice or housing advice.

  • Knowledge of fuel poverty and energy affordability issues.

  • Experience using case management systems.

What we offer

  • Full training and ongoing support.

  • Opportunity to gain a City & Guilds Level 3 Energy Awareness qualification.

  • Flexible and supportive working environment.

  • Access to Citizens Advice learning and development opportunities.

  • The chance to make a real difference to local people facing financial hardship.

     



 

About Citizens Advice Doncaster Borough

Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to help people overcome the problems they face. Through the Energy Advice Anytime project, we are expanding access to energy advice through innovative and flexible delivery models to reach more residents, reduce fuel poverty and improve financial resilience across our communities. 

Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.

Organisation
Citizens Advice Doncaster Borough View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 28 August 2026
Closing date: 18 September 2026 at 11:57
Tags: Advice / Information, Customer Service, Energy, Helpline