Contract Entry Level / Graduate Jobs

We are looking to recruit a highly motivated and committed Administrator, to join our high performing, friendly and supportive team that prides itself on the difference we make to our clients lives daily.

About the role:

We began a contract with the Ministry of Justice in June 2021, delivering a pan London Housing Advice & Interventions Service, in partnership with St Mungo's. With Single Homeless Project staff co-located in probation offices, we work in close partnership with the Probation Service, to support people on probation to either sustain their current accommodation or to secure new housing as needed. 

We are looking for an Administrator to join the team following some additional funding we have secured. The role is currently funded until the end of March 2025, with the possibility of a further years extension. 

About you:

• Ability to work effectively as part of a team and build good working relationships at all levels. 

• A good understanding of the key administrative tasks carried out within a support service.

• Strong interpersonal and communication skills – able to communicate effectively verbally and in writing with a variety of people.

• Able to use MS Office package (particularly Word, Excel and Outlook) at an intermediate level.

• Able to analyse and produce reports from source data e.g. records, databases, spreadsheets. 

• Strong  time management skills, able to effectively manage workload, multiple priorities and meet deadlines.

• A pro-active approach and ability to work using own initiative.

• Able to understand and follow written policies and procedures, maintain confidentiality and protect data securely.

Important info:

Closing date: Sunday 6th October at midnight

Interview date: Wednesday 16th October via Microsoft Teams

Please note we reserve the right to close the vacancy early, please complete and submit your application at your earliest convenience to be considered for the role. 

This post will require an Enhanced DBS check to be processed for the successful applicant.

The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to service users and staff in drug and alcohol, hostel and homeless services, increasing hepatitis C awareness, access to testing and referral to treatment, for people living with hepatitis C.  

Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C? We are looking for a passionate and skilled peer lead who has excellent communication and organisational skills. We require a good standard of education and welcome creativity and innovation in all our work.   

Working under the guidance of the Peer Programme Manager, this post will continue the development of the project, recruiting and coordinating peers across Cardiff and The Vale of Glamorgan. Working in partnership with hepatitis C clinical teams, drug and alcohol services and homeless service providers, the post will coordinate delivery of educational workshops, hepatitis C testing in community settings, ensure that service users are referred and supported through hepatitis C treatment and care.  

This post will require extensive travel across the Cardiff & Vale, and it is desirable for the post holder to hold a clean driving license and have their own vehicle for work-related travel.

The Hepatitis C Trust has developed projects nationally whereby peers use their lived experience of injecting drug use and hepatitis C, to provide education and training to service users and staff in drug and alcohol, hostel and homeless services, increasing hepatitis C awareness, access to testing and referral to treatment, for people living with hepatitis C.  

Do you have experience of working in drug services and with volunteers? Have you been affected by hepatitis C or have you supported anyone who has hepatitis C? We are looking for a passionate and skilled peer lead who has excellent communication and organisational skills. We require a good standard of education and welcome creativity and innovation in all our work.   

Working under the guidance of the Peer Programme Manager, this post will continue the development of the project, recruiting and coordinating peers across Cardiff and The Vale of Glamorgan. Working in partnership with hepatitis C clinical teams, drug and alcohol services and homeless service providers, the post will coordinate delivery of awareness raising workshops, hepatitis C testing with a focus on local prisons and community criminal justice settings, ensure that service users are referred and supported through hepatitis C treatment and care.  

The Children and Young People's Psychological Training programmes (CYP-PT) (formerly CYP-IAPT) is a service transformation programme delivered by NHS England that aims to improve existing children and young people's mental health Services (CYP-PTs) working in the community. 

As part of this initiative, Centre 33 is looking to recruit two trainee ‘Children and Young People’s Wellbeing Practitioners’ (CWP) to join our existing team based within the ‘Someone to Talk to’ service. 

As a trainee CWP you will deliver brief, evidence-based, goal focused interventions to support young people aged 13-25 experiencing mild to moderate mental health difficulties. You will provide some ‘Guided Self Help’ interventions to support parents of younger children aged 5 -12 who experience anxiety and behavioural difficulties. You will deliver support in a variety of ways including both 121 and group work, workshops and webinars. Our blended offer at Centre 33 means you will be expected to work face to face and remotely via telephone and zoom depending on individual client needs. 

You will study part-time for the ‘Child and Young Persons Psychological Wellbeing Practice: Post Graduate Diploma ’ through University College London and the Anna Freud Centre for Children and Families. Your remaining hours will be spent working within our busy service, applying and developing the skills and knowledge you acquire in training to our client base. 

You will be based across either our north (Peterborough/Wisbech/Huntington) or South (Ely/Cambridge) and will be required to travel for the purposes of study and client work where needed. 

**You will have a minimum of a second-class Bachelor’s degree from a UK University (or equivalent) in a relevant subject (e.g Psychology) and evidenced experience of working with young people. You are required to meet necessary criteria for both Centre 33 AND for UCL and we advise that you apply  to both establishments simultaneously. Details can be found here Child and Young Persons Psychological Wellbeing Practice PG Dip | Prospective Students Graduate - UCL – University College London ** 

Prospectus is delighted to be working with an international charity in their search for a Corporate Resources Coordinator who will provide pro-active, generalist and comprehensive operational, governance and HR administrative support to all staff.

This is a part-time (21 hours per week) role, on a 9-month FTC, offered remotely.

Reporting to the Senior International Finance and Operations Manager, the Corporate Resources Coordinator will support in all operations (including facilities, compliance and IT). The postholder will help source IT equipment, overseeing the smooth running of the Google platform, ensuring compliance. The successful candidate work as work to support both the HR and Governance administration, such as managing meeting timetabling and assisting with staff communication activities.

To be successful, you will have worked within a varied administrative role, with operational and IT responsibilities. You will have experience in working with external suppliers, with knowledge of administration systems, with Google Apps experience desirable. You will able to prioritise your workload and manage multiple tasks simultaneously, with effective communication skills.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.  
 
 
The hiring managers are reviewing applications on a rolling basis, please initially submit a CV to learn more, and ensure you don’t miss out.

Job Description

This is an exciting opportunity to become part of the strategy to increase access to evidence-based interventions to children and young people with mild-moderate levels of anxiety and/or depression. 

This intensive 1 year training post starting January 2025 will equip the postholder to provide interventions based on CYP-PT principles which are consistent with the CBT training course. The post is split between training based in London through NHS England/Kings College London/virtual (post graduate diploma) and direct therapeutic work based within Bexley Moorings.

If you have suitable experience/qualifications and an interest in working with young people in a mental health environment and would like to further develop your skills this might be the post for you. 

Points to note before applying:

1.  Former EMHP and CWP graduates (or graduates from any other HEE funded course) need to be 2-years post-graduation to be eligible to apply (graduated by January 2023).

2  This is a dual application process. In addition to applying for this position with us, you must also complete a KCL application for the Course Team to review. The Course Team will liaise with us on identifying those who meet the academic requirements. You will only be offered a KCL training place if you are successful in securing this post and you meet the university training requirements (such as academic background, relevant experience, visa approval).   

More information about the course including minimum entry criteria is included with the job application pack.  The pack can be requested through Bexley Moorings email listed below.

3.  This role will be best suited for applicants that are able to balance a busy work and study schedule. You will be an employee at the service but also enrolled for 2 days a week on a Postgraduate Diploma course. As this is a Postgraduate level diploma, you will also be required to be able to study and write academic material at this level. Applicants must be prepared to study and write assignments outside of protected study time (such as on weekends and after work).

4.  Please note that when you apply to this role, your name will be shared with the Higher Education Institute (HEI) running the course. The service will usually be the Course Team’s main way of contacting you until you have been sent an Offer, and so the Course Team at the HEI may ask for information if it is missing but relevant to deciding eligibility. Other information that might be shared is:

• Reason behind ineligibility for the course.
• Queries regarding application (such as if you claim to have a professional registration without submitting certificates, the Course Team may ask the Service to pursue more information)
• Name change – if you have registered with a different name than HEI was given, they will confirm with the Service to ensure that they are reviewing the correct candidate.

This is an integral part of the process to confirm that you have applied to the University and that you meet their course requirements. Please apply to the University at the same time as applying to this job position.

If you apply to this job, you are giving permission for information to be shared between the Course Team at the HEI and the Recruitment team at the Service. The only information that is shared will be relevant to establishing eligibility for the job/course. No irrelevant information will be disclosed or discussed in relation to your application.

To obtain a job pack for this post please contact us through the email address listed and if you would like an informal discussion having read the job pack, you can request a call back.   Only applications forms will be accepted by Bexley Moorings. Full information on how to apply to KCL will be included within the job pack.

 Please note the application to Moorings and the University must be completed.

Closing date for applications: Friday 04th October 2024 (by 23:30)

Interviews week commencing 14th October 2024

Successful applicants are required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

We are delighted to be launching the Social Impact Fast Track, a two-year career and leadership development programme which will enable you to develop as a future leader within consulting and evaluation in the education sector.

About ImpactEd Group

ImpactEd Group supports education and purpose-driven organisations to maximise their potential. We do this by helping our partners to be consistently impactful and operationally sustainable. ImpactEd Group is made up of ImpactEd Consulting and its specialist practices, ImpactEd Evaluation, ImpactEd Philanthropy and our most recent practice ImpactEd Data and Artificial Intelligence. Drawing on our domain expertise and technical skills in these areas, ImpactEd Group aims to be the first port of call for leaders across the education ecosystem. Since being founded in 2017, ImpactEd Group has worked with thousands of schools and hundreds of organisations, serving more than a quarter of a million pupils annually. Our strategy commits to systemic impact by helping our partners to make better decisions. We also empower our team to make decisions on behalf of the organisation as part of our aspirations for employee ownership.

About the programme

As well as a commitment to the organisations we work with, we have a commitment to our people and developing the next generation of leaders within the social impact, consultancy and evaluation sectors. We are excited to launch our two-year career and leadership development programme which will provide an opportunity to work within, and rotate between, our organisational practices.

We are delighted that you are interested in joining the Social Impact Fast Track. In the first year of your programme you will join the team as an Analyst and, subject to successful completion of year one, in year two you will progress to Senior Analyst. During your two-year programme you will work within at least two of our organisational practices. You will work directly with our partners, understanding their needs and supporting them to maximise their impact. During the programme you will also lead pro-bono projects for our corporate social responsibility partners.

In addition to gaining experience with our partners and within our teams, you will undertake a structured learning and development programme which includes mentoring from one of our Group Directors, and regular learning and development sessions including a dedicated professional development budget. Between years one and two you will receive a two-week paid break and a budget of up to £1500 to complete a research project on ‘Impact and Sustainability’ and report your findings back to representatives of our Group Board. You will also have the opportunity to have a two-week placement in one of our partner organisations, to help you develop your professional skill set. At the end of the programme we expect a number of participants to apply for and progress into our Officer and Manager roles, or look to secure positions with our partners or other like minded social purpose organisations.

This programme is an opportunity to work within a growing education-focused social enterprise and contribute to directly supporting our social purpose organisations. This programme is open to applicants from a range of backgrounds, whether you are a recent graduate, returning to work or looking for a career change.

We are excited to launch this programme and we look forward to receiving your application.

You can view the full information pack for this opportunity here. The information pack includes:

• A breakdown of the two-year programme

• Learning and development opportunities

• The role and person specification

• Details of the application process

• Details of the pay and benefits associated with this opportunity

We have a rolling application process and our next application review point will be on 21st October. Please submit your application by 23:00 Sunday 20th October.

The role would suit a motivated candidate who is able to multi-task and communicate effectively in a fast-paced environment.

The role is fixed term until March 2025, with the possibility to extend subject to funding.

About Open Age:

Open Age was established in 1993 and we’re now celebrating over 30 years of championing an active life for older people. Each week we run a wide range of activities for older people from our own three centres and over 60 other community venues. From boxing to ballet, baking to blogging - Open Age’s array of activities improves the physical and mental wellbeing of our members.

What you get in return:

You will be working in a passionate and enthusiastic team with a strong vision and ambition in striving to enrich the lives of older people.

We offer 25 days leave (pro rata) plus bank holidays and 1 extra day off for your Birthday.

Employer and employee contribution to pension in line with auto-enrolment pension requirement, 3% employer contribution.

Access to the Cycle to Work Scheme through salary sacrifice.

We are a London Healthy Workplace Award accredited and proactively invest in the health and wellbeing of employees supporting fair employment practices and a better workplace. 

Regular staff social events.

Training opportunities.

An inclusive work environment welcoming people from all backgrounds, sexuality, ability, race, ethnicity, gender and age.

Sightsavers implements projects in over 30 countries in Africa and South Asia working to eliminate avoidable blindness and promote the rights of people with disabilities.

Title: Internship Futuremakers RISE

Location: Kenya

Contract: 12-month fixed term contract

Salary: Local Terms and Conditions apply

About the role

The role supports the Futuremakers RISE Kenya Programme in its implementation, ensuring all activities are inclusive and responsive to the needs of persons with disabilities and marginalised groups. This is a full-time internship for 12 months (November 2024 - October 2025), from Monday to Friday. The role involves working within the Kenya Country Office team and the Futuremakers Programme team to support day-to-day programme implementation, coordination with partners and other NGOs, attending meetings and making follow-ups, and participating in awareness and advocacy initiatives.

Principal Accountabilities

• Ensure activities are implemented in line with the approved workplan.
• Support the mobilisation, selection, training, follow-up, and monitoring of job seekers with disabilities in capacity-building initiatives such as Accenture S2S, Yusudi, and IT Bridge Academy.
• Assist in the day-to-day engagement of the Bridge IT Academy at NITA and the virtual CCST project.
• Work with the programme team to maintain up-to-date participant and employer databases.
• Convene and attend partners and stakeholders’ meetings as assigned.
• Collaborate with partners to plan and coordinate awareness activities.
• Identify enablers to achieving set objectives with the programme team.
• Support advocacy initiatives.
• Liaise with government agencies, partners, and NGOs.
• Undertake report writing and preparation of programme activities.
• Perform any other duties as assigned from time to time.

This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.

About you

The ideal candidate is a proactive and detail-oriented individual with a strong background in programme support and coordination. This person excels in implementing activities in line with approved workplans and has experience in mobilising, selecting, training, and monitoring job seekers with disabilities. Proficiency in maintaining up-to-date databases and engaging with partners and stakeholders is essential

Jobholder Requirements

Essential:

• Relevant degree (or equivalent) or working experience in social sciences with a significant interest in disability, social inclusion, and advocacy.
• Strong organisational skills to manage workloads and meet daily and weekly deadlines.
• Excellent communication and relationship-building skills.
• Proficiency in training and facilitation.

Desirable:

• Strong passion, knowledge, and experience in working with persons with disabilities and marginalised groups.
• Experience in report writing and communication skills.
• Enthusiasm and a desire to learn all aspects of programme management, facilitation, and reporting.
• Fluent written and spoken English.

Closing date: 29 September 2024

Next Steps

To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.

As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people with a disability are particularly encouraged to apply.

Sightsavers is an employer that does not tolerate any form of harassment and has zero tolerance for sexual exploitation and abuse. All potential candidates will be subjected to rigorous background checks and controls.

A small and friendly local charity is looking for someone who is organised with excellent communication skills who is keen to learn, develop and/or share their fundraising skills. This role would suit someone who is looking for a career change or has recently graudated and would like to become an excellent charity fundraiser or an experienced fundraiser who is keen to develop their skills and expertise to inform an imaginative fundraising strategy.

As a Family Separation Mentor, you will be providing emotional support and guidance to dads who are going through family separation, navigating child-arrangements within the family court system and need support with their mental well-being; especially those who may be experiencing suicidal ideation.

You will manage a caseload of clients and offer guidance with goal setting, communication skills, understanding their situation, planning child arrangements and preparing for family court proceedings, as well as building a positive co-parenting relationship.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Community Key Worker

Salary:   £22,000 - £26,000

Location:            Canterbury, Kent

Contract: Fixed Term until 31st March 2025 (with possible extension to March 2026)

Hours p/w           21 hours per week (flexible with times and days)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.  

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending.  We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community. 

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability. 

About the role:

Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?

Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability? 

In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.

About You:

To be successful as the Community Key Worker you will need the below experience and skills.

You will need to hold a UK driving licence with access to car that can be used for work purposes. A creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder with have good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also, experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions within the Hampshire area.

How to apply:

Please apply with CV and covering letter on our website

Closing Date- 20 October, 2024

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits: 

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) 

• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways 

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email  the Talent Acquisition Team via the Advance website and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.  We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks.  We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Team:                  Operations                                                                                                                                                     Location:            Remote working, initial training in London                                                                                                 Duration:            Mid Oct 2024 to early April 2025                                                                                                                 Reporting to:      Head of Operations and Service Development                                                                                                 Hours of work:   4 hours per day between 10.00am and 2.00pm (with some flexibility); Saturdays and Sundays                   Salary:               £15.75 per hour

About you

We're seeking an exceptional individual with the ability to work independently, with a practical, caring approach to join us in providing vital support for our guests.

As a Guest Services Assistant, your primary responsibility is managing referrals to our night shelters during weekends. You'll directly communicate with guests over the phone and SMS inviting new guests to our night shelters. night. Your goal is to ensure our shelters are full and as many guests as possible can access our services during the winter.

We embrace diversity and welcome individuals with diverse backgrounds, including those with lived experiences of homelessness. While experience in the homelessness sector is desirable, a compassionate and flexible approach, coupled with an understanding of the needs of people experiencing homelessness, is essential

What you will do as part of our team:

Job spec

Service Coordination

•  Work closely with the Operations team to maximize occupancy in our winter night shelters.
•  Ensure our winter services are fully occupied each night, prioritizing guests on the waiting list according to Glass Door's policies.
•  Summarise daily activity from our guest management system into an email report, highlighting any incidents or issues.

Data Management

•  Provide insights for service delivery improvements based on your operational experience.  Maintain accurate and secure records of data logs.

Guest Interaction

•  Communicate sensitively and compassionately with guests, explaining key information about our services through phone, email, or text.
•  Invite new guests to our services over the phone, directing them to arrive that evening.  Manage guest inquiries, referring them to appropriate personnel within Glass Door.

General

• Perform job duties in alignment with Glass Door's Equal Opportunities Policy.  Fulfil other duties relevant to the role as reasonably required.

Person Spec

Essential

•  Ability to work remotely and independently.
•  Strong communication skills, especially with vulnerable adults, through various channels.  Proficiency in Microsoft Office and IT skills.
•   Strong organizational and time-management skills.

Desirable

• Lived experience of homelessness.
• Fluency in additional languages such as Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian, or Tigrinya.
• Experience with Salesforce or similar CRM platforms. Familiarity with the principles of trauma-informed care.
• Understanding of the needs of people experiencing homelessness or similar marginalised groups.

JOB DESCRIPTION

Job Title: Bank Retail Assistant

Team:  Retail

Salary range/pay band: £14.74 per hour

Reports to: Head of Volunteer Development and Retail

Direct reports: n/a

Hours: Ad hoc as required

Location:  Allocated shop

Introduction to Shooting Star Children’s Hospices

Shooting Star Children’s Hospices

Shooting Star Children’s Hospices are a leading children’s hospice charity caring for babies, children and young people with life-limiting conditions, and their families. We support families across Surrey and Southwest London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.

At the heart of the hospice are our dedicated clinical staffs. Their exceptional commitment and professionalism is commented on by so many of the supported children and their families. 

It costs £10.5 million a year to maintain our current level of care. Only 30% of that income comes from government funding via the NHS or local authorities, so we rely on our supporters’ generosity to keep the service running. We employ 175 staff, including 98 nursing and medical staff, providing hospice and community-based services to around 700 families.

Predominantly we work with families living in the Northwest and Southwest of London and Surrey, although will accept children outside these geographical areas if they do not have access to specialist palliative care support locally.  We have a reputation for delivering high quality care.  We have a CQC rating of ‘Outstanding’

Introduction

Retail and Volunteers Team: Our Retail and Volunteers Team manages our charity shops and volunteer programs, which play a crucial role in supporting our mission. They recruit, train, and coordinate volunteers to staff our shops and assist with various tasks, such as sorting donations and serving customers. Additionally, they oversee the operations of our retail outlets, ensuring that they are efficiently run to generate income for our hospices.

Part 1: Job Profile

a) Main purpose of  job

In the absence of the manager or assistant managers to lead a team of volunteers to maximise sales, deliver excellent customer service and ensure that the shop premises and assets are maintained to a high standard, according to legal requirements and Shooting Star Children’s Hospices (SSCH) policies and procedures. 

Decision Making Authority

The post holder will be required to make decisions on the quality, and suitability of donations before they are placed on sale. Depending on the length of the cover period they may be required to dress the windows. (They will follow price guidelines and existing display layout throughout the shop.)

The post holder will work with eCommerce Manager to decide if items would be suitable for selling at a higher price on eBay or through a promotional event and set these aside for the manager of the shop to deal with on their return.

The post holder will support with rostering of the team of volunteers where necessary and delegation of duties and jobs.

Essential and desirable skills and experience

Essential

• Experience in either retail or charity retail.

• Administrative/cash handling experience

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

Desirable

• Experience of managing a team of volunteers or staff.

b)Scope of job

The post holder for the duration of the absence of the manager or assistant manager will have control over rostering of the team of staff and volunteers, and delegation of duties and jobs.

1. Customer service

2. Processing and pricing of donations

3. Merchandising, display and promotion of stock and housekeeping

4. Sales and financial reporting

5. Coordination of volunteer team

Part 2: Main duties and key responsibilities

a) Customer Service – 25%

• Dealing with customer queries and complaints courteously and effectively

• Informing the Head of Volunteer Development and Retail of any serious incidents or complaints

• Ensure that any refunds are processed in line with SSCH refunds policy

• Ensure that the advertised trading hours of the shop are adhered to

• Ensure relevant documents are completed in the event of an incident/accident and reported accordingly

b) Processing donations – 25%

• Process all donations as soon as possible, prioritising Gift Aid and high value items

• Prepare and clean items appropriately for display

• Oversee the recycling and arranging of collections

• Promote Gift Aid is at all available opportunities

• Ensure that the ongoing need for donations is publicised

• Price and ticket all items according to pricing strategy for the shop and ensure that all pricing and ticketing complies with legislation

• Ensure that stock is properly managed and rotated in accordance with latest guidance

• Identify high value or specialist items that may need to be sold in another capacity

c) Merchandising, display and promotion of stock, maintenance of high standards throughout the shop – 20%

• Ensure that all merchandise is displayed attractively and that the window display is eye-catching

• Ensure that there are high standards of cleanliness and tidiness in all areas of the  shop

• Publicise promotions and special events

• Support and promote Corporate events as required

• Purchase consumables and stock items in a timely manner

d) Sales and financial reporting – 10%

• In the absence of the manager/assistant ensure that daily/weekly financial reports are submitted and that any discrepancies are investigated

• Keep the Head of Volunteer Development and Retail fully informed and updated regarding the performance of the shop and any issues which may impact this

• Ensure that the Manager/Assistant Manager and shop volunteer team are kept informed of the shop’s performance

• Ensure that the till procedures are always followed by volunteers

• Ensure that issues affecting trade are monitored and communicated

• Ensure trading standards regulations are complied with

• Ensure that all financial documentation is correctly completed and up to date and is sent to the finance team in a timely manner, highlighting any issues

• Ensure that purchases from the shop by staff and volunteers are processed according to SSCH policy and that the appropriate records kept

• Ensure that charity donations by cash/cheque/card are processed according to SSCH policy and procedure guide

e) Coordination of volunteer team – 20%

• Ensure that volunteers are fully briefed on shop priorities and performance

• When required roster the volunteer team to ensure maximum productivity

• Create a positive working environment in which equality and diversity are well-managed and volunteers can do their best

• Plan, delegate and allocate tasks to the team, offering support for the volunteer team as appropriate

f) Other duties

• The post holder will be able and willing to get to and work in a number of shops and be available across seven days per week.

• The post holder will be required to apply for a Disclosure and Barring Service check

• The post holder must live within the area of work

g) Mandatory Criteria

1. Other duties

The post holder will be working in a developing environment and they will therefore be expected to undertake other appropriate duties as required for the effective operation of Shooting Star Children’s Hospices.

2. Professional Codes of Conduct

The post holder will be required to respect professional codes of conduct and practice relevant to their role, as appropriate.

3. Health and Safety

Be responsible for health and safety in the area under their control and ensure that they are familiar with Shooting Star Children’s Hospices policy on health and safety at work.

4. Mandatory Training

The post holder will attend all mandatory training relevant to their role

5. Our values and behaviours

Shooting Star Children’s Hospices is a leading children’s hospice charity for babies, children and young people with life –limiting conditions, and their families. We require that all of our staff share our common values and display behaviors that will enable us to achieve our goals. 

Professionalism – we will safeguard our families, each other and our organisation by working to ethical and professional standards at all times.

Respect – We will treat each other with the utmost respect.

Integrity – We will be open, honest and transparent in all that we do.

Diversity – We will respect individuality and ensure inclusion and fairness to all.

Excellence – We will strive for excellence in all that we do.

Shooting Star Children’s Hospices is committed to ensuring the welfare and safety of children and young people. All staff members are expected to adhere to our safeguarding policies and procedures. This includes undergoing appropriate training, following reporting protocols for any concerns related to child welfare, and promoting a safe and supportive environment for children and young people. Before commencing employment, successful candidates will be required to provide satisfactory references and undergo an enhanced Disclosure and Barring Service (DBS) check.

Part 3: Person specification: Qualifications, experience and skill levels

a) Qualifications

Essential

• 5 GSCE’s A-C or equivalent including Maths and English

• Car driver/owner with full clean license

Desirable

• Retail or customer service qualification

b) Experience

Essential

• Experience in retail or charity retail either as a volunteer or employee.

• Administrative/cash handling experience

Desirable

• Experience of managing a team of volunteers or staff.

c) Knowledge and Skills

Essential

• Experience of dealing with customers and maintaining a high level of customer service

• Car owner/driver

• Verbal and written communication skills

• IT skills

• Ability to motivate self and others

• Ability to work under pressure and deal with changing priorities

• Organisational and prioritising skills

d) General attributes

Essential

• A self starter with the ability to work independently and take the initiative whilst knowing when to delegate jobs to others within the team

• Is organised and methodical and able to multi-task

• Works well in a team and on own initiative

• Is able to build good relationships with others

• Is flexible and willing to undertake varied responsibilities as part of a team

Equality, diversity and inclusion

Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.

We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.