60 Entry level jobs for the Social Welfare sector

Help turn local generosity into life-changing support for people when they need it most.

At Braintree Area Foodbank, we believe no one in our community should have to face hunger or hardship alone.

We provide emergency food and practical support to individuals and families in crisis, while working towards longer-term solutions to poverty. Over recent years, we have increasingly focused on providing more in-depth support, helping people maximise their income, address the challenges they face and create the conditions to move forward.

Now, we are looking for a proactive and driven Fundraising Manager to help us build a sustainable future.

Please note that interviews will take place on the 15th of October 2026. We will be actively shortlisting and so will get in touch as soon as possible about inviting you to interview.

The role

This is an exciting opportunity to shape and grow our fundraising function. You will develop income from businesses, community organisations and individuals, building relationships that help turn local generosity into meaningful, long-term support.

You will have the freedom to identify opportunities, develop new ideas and build fundraising activity from a relatively blank slate. While we already have an established base of supporters and fundraising materials, there is significant scope to develop new relationships, improve supporter engagement and create sustainable sources of unrestricted income.

Working closely with the Charity Manager, staff and Trustees, you will play a key role in building a fundraising function capable of making a significant contribution towards the foodbank's future.

Fundraising Manager

Location: Braintree, Essex (hybrid working considered)
Contract: 2-year fixed term, part-time, 25 hours per week, with scope to increase in future
Salary: £18,000–£20,000 per year (£27,000–£30,000 FTE)
Annual Leave: 33 days including bank holidays (F.T.E)

What you'll be doing

• Developing and delivering fundraising activity across corporate, community and individual giving.
• Building relationships with local businesses and developing opportunities for partnerships, sponsorship, employee fundraising and other forms of support.
• Developing relationships with churches, schools, community groups and other local organisations.
• Growing individual giving, including encouraging one-off supporters to become regular donors.
• Identifying and approaching new supporters and proactively developing fundraising opportunities.
• Developing campaigns, appeals, newsletters and other communications that inspire people to support our work.
• Creating a structured approach to supporter stewardship, ensuring donors understand the difference their support makes.
• Building and maintaining a clear pipeline of fundraising opportunities and relationships.
• Maintaining accurate supporter records and ensuring appropriate GDPR and data protection practices.
• Monitoring fundraising activity and income, evaluating what works and reporting progress to the Charity Manager and Trustees.
• Developing and implementing an annual fundraising plan.
• Representing the foodbank at meetings, networking events and within the local community.

This job is for you if...

• You have experience in fundraising, business development, sales, income generation or another role involving securing financial support.
• You are confident building relationships and identifying new opportunities.
• You are comfortable approaching people, making the case for support and asking for financial contributions.
• You are an excellent communicator, both in person and in writing.
• You are proactive, self-motivated and enjoy working independently.
• You can turn ideas into practical action and are comfortable building something new.
• You are organised and able to manage multiple relationships, opportunities and priorities.
• You are confident using databases, spreadsheets, email and standard office software.
• You share our commitment to treating people experiencing hardship with dignity and respect.

Experience of charity fundraising, corporate partnerships, individual giving, community fundraising or supporter databases would be an advantage, but we welcome applications from people with transferable experience from other sectors.

About us

Braintree Area Foodbank is a charity founded on Christian principles. Not every member of our team is a Christian, but we share a commitment to the values that underpin our work and welcome applications from people who do the same.

We believe that all people are created equal and are committed to creating an inclusive workplace where people are treated fairly and with respect.

Why join us?

This is an opportunity to make a real difference locally while building something with long-term potential. You won't simply be maintaining an existing fundraising programme, you'll have the opportunity to shape it, grow it and help create a more sustainable future for a charity supporting thousands of people across our community.

Energy Adviser

Location: Doncaster (Office based)
Salary: £27,000 per annum
Hours: 37 hours per week worked over 4 days (08:00-18:00)
Contract: Fixed Term until 31 October 2028 (2 years)
Closing Date: 18/09/26

Help people tackle fuel poverty and improve financial resilience

This role will deliver specialist energy advice and casework to residents experiencing fuel poverty, energy debt and complex energy-related problems. Working as part of a dedicated team, you will support some of Doncaster's most vulnerable households and help them achieve sustainable outcomes.

About the role

You'll provide in-depth energy advice and casework to clients whose circumstances require investigation, advocacy, negotiation and ongoing support.

You will work directly with energy suppliers, represent clients where appropriate and help resolve complex issues including billing disputes, affordability concerns and energy debt.

The role will include telephone appointments, video appointments, face-to-face appointments and occasional outreach/home visit activity.

Key responsibilities

• Deliver specialist energy advice and in-depth casework.

• Conduct full assessments of client circumstances and energy needs.

• Investigate complex billing issues and supplier disputes.

• Support clients experiencing energy debt or self-disconnection risks.

• Negotiate with suppliers and other agencies on behalf of clients.

• Develop practical solutions to improve affordability and energy resilience.

• Maintain accurate client records and outcome reporting.

• Work collaboratively with colleagues and partner organisations.

• Contribute to achieving project targets and outcomes.

About you

We are looking for someone who:

• Has experience delivering advice, casework or advocacy services.

• Can manage complex cases and competing priorities.

• Has excellent communication and negotiation skills.

• Is able to work independently and take ownership of client outcomes.

• Has strong organisational and record-keeping skills.

• Is committed to empowering people and tackling inequality.

• Shares the values and principles of Citizens Advice.

Desirable

• Experience of energy advice, debt advice, welfare benefits or housing advice.

• Understanding of fuel poverty and vulnerability within energy markets.

• Experience negotiating with utility providers or creditors.

• City & Guilds Level 3 Energy Awareness qualification, or willingness to achieve this during induction.

What we offer

• Comprehensive training and supervision.

• Opportunity to develop specialist energy advice skills.

• Access to nationally recognised qualifications.

• Supportive team environment.

• The opportunity to make a lasting difference to vulnerable households across Doncaster.

About Citizens Advice Doncaster Borough

Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to help people overcome the problems they face. Through the Energy Advice Anytime project, we are expanding access to energy advice through innovative and flexible delivery models to reach more residents, reduce fuel poverty and improve financial resilience across our communities. 

Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.

Telephone Adviser

Location: Doncaster (Office Based)
Salary: £27,000 per annum
Hours: 37 hours per week, Monday to Friday, 10:30 - 18:30
Contract: Fixed Term until 31 October 2028 (2 years) 

Closing Date: 18/09/26

Make a difference when people need it most

Citizens Advice Doncaster Borough is launching an exciting new service, Energy Advice Anytime, designed to make energy advice more accessible for people facing rising energy costs, fuel poverty and financial hardship.

We are looking for a dedicated and empathetic Telephone Energy Adviser to become the first point of contact for residents seeking energy-related support.

This is an exciting opportunity to join a newly funded project that will help thousands of local households access timely, practical and independent advice.

About the role

As our Telephone Energy Adviser, you will provide energy advice at first point of contact, helping clients understand their options, resolve straightforward issues and access further support where needed.

You will use your listening skills and problem-solving abilities to identify clients' needs, provide accurate information and ensure that no one is left without access to support.

This role focuses primarily on light-touch energy advice, triage and first-contact resolution, helping people before problems escalate. 

Key responsibilities

• Provide telephone-based energy advice and information to clients.

• Carry out initial assessments and identify energy-related issues.

• Explain energy bills, tariffs and available support schemes.

• Provide energy saving and affordability advice.

• Identify vulnerable clients and those at risk of fuel poverty.

• Complete client records accurately using our case management system.

• Make referrals for in-depth advice where specialist intervention is required.

• Support service targets and performance monitoring requirements.

• Deliver a high-quality service in line with Citizens Advice quality standards.

About you

We are looking for someone who:

• Has experience of providing advice, customer support or community-facing services.

• Is confident communicating with people from a wide range of backgrounds.

• Has excellent telephone and listening skills.

• Can manage a busy workload and maintain accurate records.

• Is committed to equality, diversity and inclusion.

• Understands the challenges facing people experiencing financial hardship.

• Shares the values of Citizens Advice.

Desirable

• Experience of energy advice, welfare benefits, debt advice or housing advice.

• Knowledge of fuel poverty and energy affordability issues.

• Experience using case management systems.

What we offer

• Full training and ongoing support.

• Opportunity to gain a City & Guilds Level 3 Energy Awareness qualification.

• Flexible and supportive working environment.

• Access to Citizens Advice learning and development opportunities.

• The chance to make a real difference to local people facing financial hardship.
  
   

About Citizens Advice Doncaster Borough

Citizens Advice Doncaster Borough provides free, confidential, impartial and independent advice to help people overcome the problems they face. Through the Energy Advice Anytime project, we are expanding access to energy advice through innovative and flexible delivery models to reach more residents, reduce fuel poverty and improve financial resilience across our communities. 

Citizens Advice Doncaster Borough values diversity, promotes equality and challenges discrimination. We welcome applications from all sections of the community.

Location: Central London, hybrid (3 days per week in the office)
Contract: Temporary 2 to 3 months
Hours: Full-time, 35 hours per week
Pay: £15.01 per hour (+ £1.81 holiday pay)
Start Date: ASAP

Prospectus is delighted to be supporting our client in the search for a Welfare and Benefits Advice Worker.

This is a fantastic opportunity for an experienced welfare adviser to join a community-focused organisation supporting individuals and families facing financial challenges. You will provide specialist welfare benefits advice, helping clients understand their entitlements, maximise their income, and access the support available to them. The role offers the chance to manage a varied caseload while making a tangible difference to people's lives through high-quality advice, advocacy, and casework.

Please note this role will be subject to an enhanced DBS check due to unsupervised contact with vulnerable adults.

Key Responsibilities:

• Deliver specialist welfare benefits advice and support to clients with a range of complex needs.
• Manage benefit applications from initial assessment through to successful submission.
• Support clients with mandatory reconsiderations and benefit appeals.
• Carry out benefit checks and identify opportunities to maximise household income.
• Maintain accurate case records, monitoring information, and client outcomes.
• Work collaboratively with colleagues and external agencies to resolve complex welfare issues.
• Deliver information sessions, workshops, and advice clinics where required.
• Respond appropriately to safeguarding concerns and follow organisational procedures.

Key Requirements:

• Proven experience providing welfare rights, benefits, housing, debt, or financial inclusion advice.
• Strong knowledge of the UK welfare benefits system, including Universal Credit, PIP, Attendance Allowance, and Carer's Allowance.
• Experience supporting clients through benefit applications, mandatory reconsiderations, and appeals processes.
• Excellent communication skills and the ability to explain complex information clearly and sensitively.
• Strong organisational skills with experience managing a varied caseload and competing priorities.
• Experience working with vulnerable individuals in a person-centred environment.
• Ability to build effective relationships with statutory, community, and voluntary sector partners.

If you are passionate about helping people access the financial support they are entitled to and have the experience to navigate complex welfare cases, we would love to hear from you.

CVs will be reviewed on a rolling basis so if you're interested, please apply ASAP with your CV in Word format.

At Prospectus, we believe recruitment should be human-led and we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. While AI may be used to support our administrative process, all applications are reviewed by people and all hiring decisions are made by experienced recruiters.

About the Role

We are seeking a dedicated and compassionate Mental Health Debt and Benefits Advisor to join our team. This is an exciting opportunity to make a meaningful difference to the lives of people experiencing mental health challenges by providing specialist welfare benefits and debt advice.

You will support clients to maximise their income, address debt issues, improve financial wellbeing, and overcome barriers that impact their recovery and quality of life. Working closely in West Sussex with healthcare professionals, community services, and partner organisations, you will provide a holistic advice service tailored to individual needs.

As a Mental Health Debt and Benefits Advisor, you will:

• Provide specialist benefits advice and debt casework to individuals affected by mental health problems.
• Take an income maximisation approach by identifying grants, charitable funding opportunities, and other sources of financial support.
• Complete benefit application forms and assist clients with mandatory reconsiderations, appeals, and challenges to benefit decisions.
• Deliver timely, accurate, and person-centred advice, ensuring clients receive a holistic service that addresses wider support needs.
• Provide advice across a variety of settings, including hospitals, healthcare outreach locations, community venues, and office environments.
• Develop strong working relationships with healthcare professionals, referral partners, and internal teams to manage referrals and progress client cases effectively.
• Support clients through multiple communication channels, including face-to-face appointments, telephone, email, video conferencing, and written correspondence.
• Ensure compliance with Advice Quality Standard (AQS) requirements, organisational policies, and quality assurance procedures.
• Maintain accurate case records, client outcomes, monitoring information, and funder reporting requirements using case management systems.
• Meet personal and team performance targets while contributing positively to service development and continuous improvement initiatives.
• Participate actively in team meetings, supervision, training, and professional development activities.

We are looking for someone who has:

• Experience of providing welfare benefits advice and/or debt advice.
• Knowledge of the UK benefits system, including disability and means-tested benefits.
• Understanding of debt advice processes, budgeting, and income maximisation.
• Experience supporting vulnerable clients with complex needs.
• Strong interviewing, communication, and advocacy skills.
• Ability to manage a varied caseload and prioritise competing demands effectively.
• Experience maintaining accurate records and using case management systems.
• Ability to work collaboratively with external agencies and multidisciplinary professionals.
• Commitment to equality, inclusion, client confidentiality, and safeguarding principles.

A Trainee post may be considered for right candidate

A DBS will be required for this role

About Us 

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

Key Responsibilities -

To ensure BSWA’s refuge accommodation is maintained to a high standard of cleanliness and maintenance, creating a safe and welcoming environment for women and children. 

This post will be is to cover one of our Birmingham refuges, but some cover may be required at any of our refuge sites (in Birmingham and Solihull) from time to time. 

The 22 hours will need to be worked primarily over 5 days and between the hours of 9am and 5pm.

Experience Required - 

Of carrying out health and safety checks to comply with legislation and organisational needs.

Of working in a residential setting to ensure that the building is well cleaned and maintained.

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team via our website.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Friday 2nd October. Interviews will take place weeks commencing 19th October. Apply via our website.

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

Key Responsibilities - 

To work as part of a team to provide emotional and practical support to women and children affected by violence and abuse through our Early Intervention hub and helpline service.

Experience Required -

Of providing practical and emotional support to women and children affected by domestic violence

Of offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc

Of developing and maintaining effective working relationships with external agencies 

Of working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults 

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team via our website.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Friday 2nd October. Interviews will take place weeks commencing 19th October. Apply via our website.

Citizens UK 

Location Hybrid · UK Hybrid · Home-based with some travel around the South East region and to London for team meetings.

Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.

Living Wage Foundation 

The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011.

Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £3bn of better wages for people who need it most.

Citizens UK works with a broad base of institutions across the political spectrum. At the Living Wage Foundation, we take the same deliberately broad-based approach and accredit all organisations who pay the real Living Wage to their directly and indirectly employed staff and are committed to tackling in work poverty.  As a team we work across a range of industries and sectors to achieve this mission. We seek pragmatic coalitions in order to progress specific campaigns, and partnership around a particular issue such as Living Wage, does not imply an endorsement of broader purpose and policies.

Purpose 

At Citizens UK, our organisers and project staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training. 

Main Responsibilities 

We are looking for a highly motivated and organised individual to coordinate our accreditation scheme. The role will work with our network of employers, and support new organisations through the accreditation process. 

The Programme Officer will support our work across the South East and support our managers to grow and deepen engagement with Living Wage Employers through our associated schemes. You will help to ensure our resources and publicity materials are well written and up-to-date, and to coordinate events to grow our employer network. 

Working as the Programme Officer for Citizens UK, reporting to a Programme Manager, your main responsibilities will include: 

Contribute towards the achievement of CUK and LWF’s strategic objectives

Understand how the role contributes to LWF’s purpose and the core mission of CUK

Reliably implement CUK’s and LWF’s policies, procedures, and values in own work

Work with CUK community organisers and leaders to promote civic engagement with and ownership of the Living Wage campaign 

Feed into the LWF strategy and objectives development 

Living Wage Accreditation 

• Support key contacts at potential LW Employers through the accreditation process, from dealing with initial enquiries to guiding them through the employer journey, to checking and processing their accreditation 

• Develop rewarding relationships with key employers, industry, and campaign partners within our networks to build interest in the Living Wage and deliver a high-quality experience to our accredited employers 

• With support from the wider team, develop plans and strategies to grow the number of accreditations in specific regions or industries 

• Collate and disseminate Living Wage criteria and policy issues through both internal and external facing guidance, whilst reviewing and monitoring its suitability 

• Support the development and implementation of projects to promote and grow Living Wage accreditations and develop the quality of service offered 

Build and manage projects and achieve work targets effectively

Successfully progress projects and tasks incl. tracking performance and expenditure 

Deliver agreed areas of the LWF’s work plan and leading on agenda items to report into team meetings.

Support the growth and development of new and existing Living Wage schemes incl.  Recognised Service Providers, LW Funders, LW Places, Living Hours, Global Living Wage and Living Work Consultancy 

Deliver personal work targets on time and to standard: 

• Respond to telephone and web-based enquiries by providing advice and support to employers and supporters 

• Provide administrative support for all aspects of the accreditation journey, incl. processing accreditations, recognitions, and renewals 

• Maintain LWF data on systems, incl. Salesforce employer database

• Support the maintenance of our systems to ensure efficient processes and develop reporting mechanisms for effective monitoring and evaluation of our impact and progress against plans 

• Coordinate and administrate Steering, Advisory or Leadership Groups as required, incl. coordinating agendas, sending out timely papers, taking minutes and following up on actions 

Learning &expertise

Keep abreast of new developments in the accreditation space

Apply new learning to work and respond effectively to feedback 

Work collaboratively with the LWF and franchise teams to share learnings and experience and ensure that we are meeting the expectations of our network and stakeholders 

Develop and manage external relationships 

Effectively develop and support a range of external relationships 

Respond effectively to queries or requests from stakeholders 

Engage with a diverse range of external stakeholders to support and develop projects as required 

Communications 

Communicate effectively within the LWF; ensuring that messages are reliably passed to those who need to know 

Represent the LWF coherently in writing and verbally 

Events and Communications 

• Plan and organise events to celebrate and grow our network of LW Employers, incl. playing an active role in the delivery of LW Week and assisting colleagues with event logistics 

• Represent and speak on behalf of the LWF at internal and external meetings and events 

• Develop or feed into employer resources incl. marketing materials, blogs, reports, templates, and guides 

Develop and manage internal relationships 

Work effectively with colleagues across Citizens UK 

Work collaboratively within the LWF team and actively participate in the team to ensure we meet the expectations of our network and stakeholders 

Generate income and resources

Contribute to plans and proposals to grow sources of income/resource.

Take personal responsibility for the careful stewardship of LWF’s resources 

 Personal Specification 

(D) Desirable, (E) Essential 

 Experience 

• Comprehensive experience in an administrative role (E) 

• Experience of building positive relationships (E) 

• Experience of learning, managing and updating Salesforce or similar databases (D) 

 Key skills and knowledge 

• Excellent time management skills with the ability to juggle a wide range of competing demands (E) 

• Understanding of database and systems management (E) 

• Ability to take in and interpret information and present in a succinct manner(E) 

• Excellent communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders, both online and in-person (E) 

• Ability to act on own initiative to introduce and develop new systems as appropriate (E) 

• Strong attention to detail (E) 

• Strong IT skills to include MS Office and database software (E) 

• Understanding of the policy and campaign landscape in the UK (D) 

Personal qualities & values 

• A strong commitment to social justice and alignment with the Living Wage Foundation’s mission and Citizens UK’s values (E). 

• A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E) 

About the application process 

We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role. 

For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.

Interviews will be in person in the South of England region, week commencing 5th October – in person most likely at Head Office in Whitechapel.

The Peer Recovery Worker will support people who are sleeping rough, at risk of rough
sleeping, or going through important stages in housing and recovery. The main purpose
of this role is to help reduce the harm caused by rough sleeping.

You will listen, build trust, give practical help and share clear information. You will help
people connect with the right support, including housing, health care, drug and alcohol
services, benefits advice, community groups, and services based at WSUP.

WSUP is not a drug and alcohol treatment provider, so this role does not involve
clinical treatment or specialist interventions. Instead, you will help people understand
their options, prepare for appointments, overcome barriers and stay connected with
services that can meet their needs.

You do not need to have all the answers.

We are looking for someone who is kind, reliable, calm and able to support people
without judgement. We welcome applications from people who have lived experience of homelessness,
addiction or recovery, and who feel ready to use that experience to support others
safely and positively.

This is a 12-month fixed-term post, with the possibility of extension for up to a further two years, subject to funding and organisational requirements.

Key Responsibilities
 

Engagement

• Build trusting and respectful relationships with people experiencing roughsleeping, homelessness, substance use, poor mental health or social isolation.
• Engage people in the Target Priority Group cohort through drop-ins, planned appointments, informal conversations and outreach.
• Provide emotional and practical support, listening and helping people feel heard.
• Use lived experience, where appropriate, to build connection, reduce stigma and inspire hope.
• Encourage people who may be unsure about housing, treatment or other support to explore their options at their own pace.
• Maintain contact during periods of disengagement, relapse, crisis or transition, within the boundaries of the role.
• Help people identify their own goals, strengths and next steps.
• Support or co-facilitate peer, recovery or wellbeing activities where appropriate.

Practical support and navigation

• Provide clear, accurate information about local treatment, health, housing, benefits and community services.
• Introduce people to co-located services at WSUP and help them understand what each service can offer.
• Provide warm handovers and accompany people to appointments where this is helpful, agreed and within the service plan.
• Help people with practical tasks such as phone calls, forms, identification, benefits enquiries and gathering information for appointments.
• Work closely with treatment, outreach, housing, health and other partners so that support is coordinated and responsibilities are clear.
• Advocate for people when stigma, exclusion or difficult processes create barriers to support.
• Support people at key transition points, including moving from the street into accommodation, leaving hospital, prison or treatment, or returning to services after disengagement.
• Help people connect with local groups, activities and community support that may improve wellbeing and reduce isolation. 
• Support day-to-day service delivery by staffing open sessions including Saturdays (on rota), covering reception duties and attending relevant team and management meetings.

Recording, safety and outcomes

• Record all contacts, actions, referrals, risks and outcomes accurately and promptly on WSUP's case management system.
• Complete triage/ONS4 wellbeing monitoring at the agreed stages.
• Complete ERSRAT monitoring across the newly registered guests, active caseload, including baseline information and follow-up reviews.
• Identify safeguarding concerns, immediate risks and changes in a person's situation, and report or escalate them without delay.
• Follow WSUP procedures on confidentiality, consent, information sharing, lone working, incidents, professional boundaries and health and safety.
• Contribute to support plans, case reviews and multi-agency discussions.
• Help collect guest feedback, case studies and evidence of outcomes, with appropriate consent. 

Working with co-located services

• Welcome and introduce people to visiting and co-located professionals.
• Help guests prepare for conversations with treatment, housing, health, benefits and other services.
• Share relevant information in line with WSUP policies and procedures.
• Follow up agreed actions and help guests understand what will happen next.
• Avoid taking over duties that belong to specialist, statutory or treatment providers. 

Person Specification
Essential skills & experience

• Experience of supporting people affected by homelessness, rough sleeping, substance use, poor mental health or other disadvantages.
• Ability to build trusting relationships with people who may have had poor experiences of services.
• Good listening, communication and practical problem-solving skills.
• Ability to explain information clearly and support people to make their own choices.
• Ability to work positively with colleagues, co-located services and external partners.
• Ability to maintain clear professional boundaries.
• Ability to recognise and respond to safeguarding and risk concerns.
• Ability to organise a varied workload and keep accurate records.
• Commitment to equality, inclusion and non-judgemental practice.
• Willingness to work flexibly, including outreach and occasional evening or weekend work where agreed. 

Desirable skills & experience

• Personal lived experience of substance use, recovery, homelessness or related issues, with the ability to use this experience safely and appropriately.
• Peer mentor or peer support training or qualification.
• Experience of helping people access treatment, health, housing or community services.
• Knowledge of local services in Greenwich or South East London.
• Basic computer skills. Training and support can be provided. 

At Release, we believe that expert advice can change lives — especially for people who are pushed to the margins by poverty, stigma, criminalisation and complex legal problems. We are looking for a debt adviser who wants to do more than provide technical advice: someone who shares our commitment to social justice, dignity and practical support, and who wants to be part of a specialist legal team working alongside people at the point they need help most.

This is not a traditional debt adviser role. It is an opportunity to help shape a newly established debt unit within our legal team, creating a holistic service that responds to the full reality of people’s lives rather than treating debt in isolation. You will work alongside legal advisers and solicitors delivering free welfare benefits, debt and housing advice through our outreach services, with referrals coming directly from colleagues supporting clients with overlapping legal and financial problems. You will also provide training and support to colleagues and host centre staff, helping build confidence and understanding around debt, its impact, and how to identify when someone may need specialist advice. Many of the people we work with are facing crisis, exclusion and multiple barriers to support. In this role, you will help ensure they are met with compassion, specialist advice and joined-up support that gives them a clearer route forward.

The new Debt Adviser wil join Release’s multidisciplinary legal services team. The postholder will provide high-quality, non-judgmental debt advice to people experiencing financial hardship alongside issues such as substance use, homelessness, poor mental health, benefit problems and social exclusion. Ideally, you’ll be qualified to Level 3 Certificate in Money and Debt Advice, the Certificate in Money Advice Practice (CertMAP), or the CMA Award in Generalist Debt Advice. Should you not have these or equivalent certifications, the appointee would be required and supported to achieve a certification within an agreed timeframe.

Key Responsibilities:

Deliver specialist debt advice through direct referrals for our legal team who support clients in trusted community and treatment settings.

• Complete financial assessments, income and expenditure work, debt screening, priority-debt triage and casework using clear, accessible and trauma-informed approaches.
• Advise on appropriate debt options, including Breathing Space, Debt Relief Orders, negotiated write-offs, informal and formal repayment arrangements, and referrals where another provider is better placed to help.
• Work closely with legal advisers, drug and alcohol services, keyworkers, peer advocates, volunteers and partner organisations to support warm referrals and coordinated care.
• Record casework accurately on AdvicePro and contribute to monitoring, evaluation, quality assurance, client feedback and learning from the debt advice project.

Essential Requirements:

• At least 12 months’ experience delivering debt advice in a community, advice, legal or outreach setting.
• Strong understanding of UK debt solutions, priority debts, social security, housing-related debt and the impact of financial hardship on people in vulnerable circumstances.
• Ability to provide clear, fair and not misleading advice, based on a full assessment of the client’s financial and personal circumstances.
• Excellent written and verbal communication skills, including the ability to write accurate case notes, letters and reports in plain English

• Holidays: 29 days + public holidays
• Location: Hybrid - Spitalfields, London / Remote (minimum 3 days in the office)
• Closing Date: Thursday 17 September 2026 at 5.00pm
• Interviews: Week commencing 28 September 2026
• Start Date: As soon as possible

An enhanced DBS check will be required for the successful candidate.

We particularly welcome applications from people from Black and racialised communities, disabled people, LGBTQ+ people, people from working-class backgrounds, and people with lived experience of the issues we work on. We are committed to building a team that reflects the communities we serve, and we know that lived experience and diverse perspectives strengthen our legal practice and our work for systemic change.

Release is committed to equal opportunities.

Important Notice: For this job, Release will only consider applications from those who already have the right to live and work in the UK.  See the Home Office Immigration & Nationality Directorate for information on the UK Government's immigration policy. 

Want to work in a fast-paced environment with opportunities to learn advice skills? Are you a proactive person interested in making a real difference to Disabled people?

About the role

RAID has 4 main advice areas: Information Navigation, Benefits Advice, Energy Advice and Money Advice. The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people we see are in challenging situations; struggling with debt, experiencing food and fuel poverty, facing homeless and dealing with loneliness and isolation. The work can be emotionally challenging.

As well as our advice work we administer a number of grants on behalf of local grant giving charities and the local authority and you will play a key role in helping us to process grants in a timely and efficient way as well as supporting with advice enquiries.

Our teams are busier than ever and this role will play a vital part in supporting the team with administration tasks including; processing grants and gathering client evidence, taking client enquiries from the phone, website and email and uploading them to our database, scanning and photocopying.

You will spend your time working directly with clients with a range of physical, sensory and mental health impairments to help them to fill in grant allocation forms and other forms and helping people to know their rights. You will also support our advice teams administratively; arranging appointments, sending emails and letters and uploading information to our database

You will receive training in a range of advice areas (housing, health and social care, benefits, transport and travel) as well as other relevant topics such as various mental health conditions, managing challenging behaviour, professional boundaries, and case management. You will be supported by a friendly team of experienced advisers who will have the opportunity to shadow and you will also have access to a range of external training and development opportunities.

You will need to have clear written and oral communication skills as you will need to make phone calls and write emails and letters to clients as well as providing progress updates to the team.

You will work closely with our experienced advice team and we can offer opportunities for training and development in a range of areas including social care, housing and benefits to support you on your journey to becoming and advisor.

About you

To be successful in this role you will have solid administration and organisational skills, a high degree of accuracy and attention to detail, and a level of emotional resilience that enables you to support people in challenging circumstances, while protecting your own wellbeing. You will have strong communication skills across all levels and will be a real team player with a genuine interest in supporting Disabled people.

An interest in developing advice skills in essential and experience or a background in advice and information will be an advantage.

You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.

The ideal candidate will be passionate about social justice and the empowerment of Disabled people and excited to learn valuable skills on the job.

Disabled Candidates

We are an equal opportunities employer and particularly welcome applications from Disabled candidates. We have been awarded the Disability Confident Employer quality mark, meaning any Disabled candidates that meet the minimum criteria will be invited for interview. Please advise if have a disability or long-term health condition that you would like considering when you apply.

About Us 

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

Key Responsibilities - 

To deliver tailored, holistic support to women affected by violence and abuse and living in the community, including practical and emotional support to increase women’s and children’s safety and meet identified needs.

Experience Required -

Of providing practical and emotional support to women and children affected by domestic violence

Of offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc

Of developing and maintaining effective working relationships with external agencies 

Of working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team via our website.

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Friday 2nd October. Interviews will take place weeks commencing 19th October. Apply via our website.

About Us 

Birmingham and Solihull Women’s Aid have for over 45 years supported women and children with services around domestic violence and abuse. Could you be a part of our team as we continue our mission to end domestic violence and abuse? 

The region’s leading charity in tackling violence against women and girls, BSWA offers a helpline, webchat, drop in and and community support as well as emergency accommodation in six refuges across the area.

Projects supports women in the criminal justice system, in healthcare settings, and throughout the community, offering support to women and children experiencing domestic violence. Alongside this, we also have staff offering training and consultancy to businesses and health and social care professionals alike, raising awareness on gender based violence issues.

We seek like-minded women to join our enthusiastic team of workers, all of us passionate about the vital and valuable work we do to support women and children who have experienced domestic abuse, and tackling the wider issues of violence against women and girls. 

Key Responsibilities

To work as part of a team to provide emotional and practical support to women and children affected by violence and abuse through our Early Intervention hub and helpline service.

Experience Required - 

Of providing practical and emotional support to women and children affected by domestic violence 

Of offering advice and information and advocating for service users on a range of issues including homelessness, benefits, legal, social welfare issues etc. 

Of developing and maintaining effective working relationships with external agencies 

Of working within safeguarding guidelines to protect and promote the well-being of children and vulnerable adults 

Benefits

• 31 days annual leave (excluding bank holidays) 

• Up to 6% matched pension contribution 

• Free access to Employee Assistance Programme 

• Life Assurance scheme while in employment (a lump sum of 4 times salary) 

• Cycle to Work scheme 

• Health Cash Plan scheme available to all employees from day one 

• Successful candidates may have the opportunity to work under hybrid working arrangements, subject to the role and to the terms of our Hybrid Working Policy 

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application, please contact our recruitment team via our website. 

These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010) and women only need apply.

The closing date for receipt of completed applications is at 12 noon on Friday 2nd October. Interviews will take place weeks commencing 19th October. Apply via our website. 

Every interaction matters. Every carer deserves to feel heard. 

As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. 

Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. 

This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. 

In this role, you will: 

 Provide information, guidance and signposting to carers. 

 Assess needs and identify potential risks. 

 Respond to enquiries with empathy, professionalism and sensitivity. 

 Connect carers with appropriate support, both within our organisation and beyond. 

 Help ensure carers feel informed, valued and supported. 

Helping carers feel heard, understood and supported, one conversation at a time. 

Why Work With Us? 

At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.

Every interaction matters. Every carer deserves to feel heard. 

As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. 

Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. 

 This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. 

In this role, you will: 

 Provide information, guidance and signposting to carers. 

 Assess needs and identify potential risks. 

 Respond to enquiries with empathy, professionalism and sensitivity. 

 Connect carers with appropriate support, both within our organisation and beyond. 

 Help ensure carers feel informed, valued and supported. 

Why Work With Us? 

At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.

Every interaction matters. Every carer deserves to feel heard. 

As an Advice, Information & Helpline Officer, you will be the first point of contact for unpaid carers seeking support, information and guidance. 

Through compassionate listening, professional judgement and effective triage, you will help unpaid carers access information, services and support that can make a real difference to their lives. 

 This is a rewarding opportunity for someone who combines empathy with professionalism and is passionate about helping others. 

In this role, you will: 

 Provide information, guidance and signposting to carers. 

 Assess needs and identify potential risks. 

 Respond to enquiries with empathy, professionalism and sensitivity. 

 Connect carers with appropriate support, both within our organisation and beyond. 

 Help ensure carers feel informed, valued and supported. 

Why Work With Us? 

At Action for Carers Surrey, we’re committed to creating a supportive and inclusive environment where every colleague can thrive. Our benefits reflect our values of Focus, Inclusion, Respect and Excellence, ensuring you feel valued, supported and empowered in both your work and personal life.

Safeguarding Statement

Action for Carers Surrey is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all colleagues and volunteers to share this commitment.