Refuge Caseworker

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as a Refuge Caseworker at Solace Women's Aid.

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men, and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The Haringey Refuge Service provides skilled, specialist support for women and children across our refuges, enabling them to address both their practical and emotional needs during this difficult time of transition. Support is also provided to ensure women and children are safe, and their core needs are met in relation to finances and welfare benefits, housing, especially move-on accommodation, legal matters, immigration issues, health, education, training and employment.

About the Role

As a Refuge Caseworker, you will help provide a safe, supportive environment for women and children escaping domestic abuse. You will provide practical and emotional support to help residents improve their safety, rebuild their lives and work towards independent living.

You will work with residents to assess their needs, complete risk assessments and support plans, provide one-to-one support, and assist with housing, benefits, referrals and move-on arrangements. You will maintain accurate case records on OASIS, respond to safeguarding concerns and work with external professionals to ensure residents receive appropriate support.

You will also contribute to the day-to-day running of the refuge, including health and safety checks, reporting repairs, preparing rooms for new residents and supporting house meetings and activities.

The role requires flexibility, good organisation and the ability to respond to changing needs. You must be comfortable working independently, including during periods of lone working, as well as working collaboratively with colleagues and partner agencies.

About You

You are compassionate, practical and resilient, with a genuine commitment to supporting women and children affected by domestic abuse. You can adapt to a busy, changing environment, balancing resident support with the day-to-day responsibilities of running a refuge.

You communicate well, build trusting relationships and work effectively with residents, colleagues and external agencies. You are able to maintain accurate records and follow safeguarding, confidentiality, health and safety and organisational procedures.

Additional Information

The postholder will be based at our Haringey Refuges, providing on-site support to survivors. Given the nature of this role and our refuge services, we are unable to offer hybrid working for this position.

This is a part-time post at 24.75 hours per week.

The salary for this post is £19,394 - £20,242 (pro-rata of £29,385 - £30,671, unqualified) or £19,749 - £21,531 (pro-rata of £29,923 - £32,623, qualified)

This post is a fixed term contract to 31st March 2028.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits, and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, we kindly ask you to please submit your CV and Supporting Statement/Cover Letter through the recruitment portal.

When applying for this role, please ensure your Supporting Statement clearly demonstrates how your values align with Solace's core values, alongside your knowledge, transferable skills, and experience. As applications are assessed and scored against the criteria, it is important that you address each relevant point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.

We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.