Branch Support Co-ordinator

STEP is a global professional body, with more than 22,000 members comprising lawyers, accountants, trustees and other practitioners that help families plan for their futures. We need a Branch Support Co-ordinator to work as part of our small team supporting STEP branches globally to raise their profile in local markets and support them administratively so that they can continually evolve and grow locally.  If you are ready to help us deliver core services to our members through effective administration and great customer service– then we would love to hear from you!

Our mission is to inspire confidence in families planning their assets across generations by setting and upholding high professional standards, informing public policy, promoting education, and connecting practitioners globally to share knowledge and best practice.

Overview

We have over 100 Branches and Chapters across the world. All STEP members belong to a Branch or Chapter that provides professional development and networking at a local level. As the first point of contact for STEP`s global network of branches and the Branch Support Coordinator provides administrative, operational and member engagement support to STEP's global network of branches. Working closely with the Branch Support Executive, the role helps ensure Branch Chairs, committee members and regional administrators receive a timely, professional and consistent service.

The role is responsible for coordinating branch support activities, maintaining branch information and resources, supporting branch communications and events, and contributing to the continuous improvement of branch services, systems and processes.

Please ensure that your application gives a clear outline of how your skills and experience meet the key criteria for this role using the job description and person specification. Your covering letter should respond to these questions:

• Why are you interested in working for STEP and what motivates you in particular about this role with us?
• What is your experience in terms of providing administration duties and processes across multiple locations and stakeholders and how do ensure effective?
• Tell us about your communication style and approach and how you have developed this by working with a wide variety of people from different backgrounds and levels of experience.
• As part of a small team (including some volunteers) how would you ensure everyone is clear on their role and responsibilities and you all work together to deliver for customers?
• Tell us what databases, systems and record keeping processes you have worked with and how you ensure accurate records and reporting using these. We would also like to hear about your level of experience in using MS Office products.

As part of our Total Rewards Package we can offer you the following. More information is available on our Work for STEP webpage:  

• Flexible working: we offer hybrid working and ask that colleagues work a minimum of two days per week in our London, Victoria offices.
• Annual leave: We offer 25 days' annual leave (FTE), plus UK statutory public holidays, increasing after five years' service by an extra day per year of service, up to 30 days a year.
• Volunteering day: We offer employees one paid day of leave per year to take part in charitable activities.
• Pension: We offer a generous pension to help you save for your retirement and STEP will match contributions of up to 6 per cent of your basic annual salary.
• Life assurance: We have a life assurance scheme in place, giving a death-in-service benefit of four times your basic salary to your nominated beneficiary or your estate.
• Income protection: We provide income protection insurance that would provide you with a regular income if you were unable to work due to long-term injury or illness.
• Private medical insurance: We provide employees with a comprehensive private medical care package.
• Wellbeing: We have an extensive package of wellbeing benefits and a colleague led annual strategy.
• Professional development: We champion continuous learning at STEP and can provide study and training opportunities and sponsorship.
• Season ticket loans: To help employees manage the costs of commuting to work, we offer a season ticket loan scheme.

We want all our people to grow and thrive through their relationship with STEP. To make that happen we treat people fairly and equitably. We will ensure equality of opportunity for all our people and welcome a range of backgrounds and identities to help us drive forward EDI improvements. Above all, we will create an environment where all our people, regardless of background or personal circumstance, feel valued and included. Our guiding principles set out a framework for everyone acting for and on behalf of STEP.