Support Officer (delivery), Here For You

Location: Sheffield or London (home and office based)

About the role

Here for You is Breast Cancer Now’s personalised referral route to all of our support services with the aim of providing timely and trusted information and access to support for people diagnosed with breast cancer. This involves confidently talking about the services, delivering excellent information on the phone, responding to safeguarding issues, and collecting data.

We have 1 vacancy to work within our Here for You team. The role is responsible for making initial and follow up calls to primary and metastatic breast cancer patients, so they get the support they need, when they need it.

The role also involves collaborating with colleagues focusing on the Here for You expansion and integration, as well as working with colleagues across the primary services, metastatic services and personalised support services. The post holder will also liaise with our services teams.

About you

We’re looking for someone with enthusiasm and resilience. A person with strong communication skills (especially on the phone) and someone who has experience of working in a fast-paced and people-facing environment.

The right candidates will provide quality phone calls and be willing to adapt and innovate. We’re looking for a team player who understands the importance of co-production and who is motivated by providing information and support to breast cancer patients.

You’ll bring excellent verbal and written communication skills and thrive on creating an inclusive work environment and working across multiple teams. We’re also looking for someone with proficient IT skills.

Job description and benefits

The job description and our attractive benefits are available for you to download.

Primary location of role and hybrid working

This role is primarily based in our London or Sheffield office. Our hybrid working model allows you to work up to 4 days per week at home.   

The salary range is:

£30,000 to £31,000 if London based

£28,000 to £29,000 if Sheffield based

When applying

We hope you choose to apply for this role. In support of your application and in addition to you completing the application form, you’re also asked to provide a supporting statement online. When doing so please ensure you refer to the essential criteria on the person specification and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria.

Our commitment to equity, diversity and inclusion

We’re committed to promoting equity, valuing diversity and creating an inclusive environment – for everyone who works for us, works with us, supports us and who
we support.

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible, if you’re interested in this opportunity.

Closing date Monday 16 November 2026 at 11:59pm

Interview date Thursday 26 and Friday 27 November 2026