Supporter experience officer jobs
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, Regional Spine points 37-33
- Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
- PCS Birmingham
Successful candidates for the Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
- Working in a customer-focused organisation or service
- A strong understanding of GDPR
- Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
- Day-to-day operations of the team
- Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Thursday 22 January 2026
Interviews will be in person: Thursday 5 February 2026
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 0226
Grade: Band 3, Birmingham
Salary:
Spine points 37- 33
Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: PCS Birmingham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
- Manage work allocation, future planning and support for team/line manager
- Through the appraisal system, identify training and development needs, train or organise training for staff
- Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
- Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
- Check work standards and maintain consistent quality of delegated tasks
- Proactively promote diversity including equality in line with the wider PCS approach
- Continuously improve effectiveness and efficiency of the administrative team
- Ensure health, safety and welfare of team members
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
- Attend relevant training and ensure staff are appropriately trained on system changes and developments
- Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
- Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
- Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
- Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
- Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
- Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
- Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
3. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
- Share best practice with colleagues across the organisation
- Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
- Prepare for, attend and record meetings and events and take follow up action
- Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
- Handle projects as directed by the line manager
- Deal with complex queries, issues, arising from staff or via correspondence from members
- Draft complex correspondence, briefs, reports as appropriate
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
- Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
- Agree and manage timetables, processes and procedures
- Attend and contribute to events as appropriate
- Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
- Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
- Maintain direct contact with PCS members within their workplace(s)/branches as required
- Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
7. General
- At all times implement and promote the PCSs Equal Opportunities Policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 0226
Date: January 2026
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
- People management including induction, work allocation, appraisal and conduct
- Efficient set up and management of office systems, procedures and databases
- Draft and deal with complex correspondence and issues
- Events management, organisation and co-ordination
- Attend meetings, produce accurate records/notes of actions, follow up as appropriate
TRAINING
(including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
- Knowledge and understanding of trade unions and work of the public sector
- Project management/project activity
- Understanding of the application of GDPR
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to identify, research, analyse and present evidence, including statistics
- Ability to manage team to ensure efficient running of the work of the department/unit
- Ability to identify and set priorities
- Deal with confidential and sensitive information
- Operational decision making (within defined parameters)
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
The client requests no contact from agencies or media sales.
We are looking to recruit a Head of Development and Partnerships to join our team based at either our London or Midlands site. You will join us on a full-time, permanent basis. In return, you will receive a salary of £55,000 - £65,000 per annum dependent on experience and location.
The Royal Air Force Museum is a national museum, a Government non-departmental public body (NDPB) and a registered charity, with two sister sites at London and Midlands. Our purpose is to share the RAF story, past, present and future - using the stories of its people and our collections in order to engage, inform and inspire. Our Vision is to inspire everyone with the RAF story – the people who shape it and its place in our lives. We have two public sites (London and Midlands) and a stored collection (Stafford). Our trading company and active fundraising supplement Grant in Aid which comes through the Ministry of Defence.
Purpose of the Head of Development and Partnerships role:
The Royal Air Force Museum is seeking an experienced and ambitious Head of Development and Partnerships to lead and grow our fundraising activity at a pivotal time for the organisation. As a national museum and registered charity, we rely on successful fundraising to support our day-to-day operations as well as major capital and development programmes that enable us to share the RAF story with current and future generations.
Reporting to the Director of Finance and Resources and working closely with the CEO, you will develop and deliver an ambitious fundraising strategy covering both revenue and capital income. You will lead a skilled Development team and personally cultivate and secure significant gifts. A key part of the role is building strong relationships with Trustees, senior colleagues and external partners, including leading the Museum’s partnership with the RAF Museum American Foundation.
Key responsibilities of our Head of Development and Partnerships include:
- Leading fundraising for the RAF Museum - developing and delivering an ambitious fundraising strategy, and championing fundraising as a discipline within the Museum
- Working closely with Trustees, Directors and colleagues to identify and develop cases for support around capital and revenue needs
- Identifying and cultivating new prospective donor markets in the UK and overseas – showing a willingness to travel internationally as appropriate
- Developing and delivering identified stand-alone fundraising campaigns in support of agreed capital and activity programmes
- Working closely with the CEO, lead the Museum’s partnership with the RAF Museum 3 American Foundation (RAFMAF), support the Chair to manage Board meetings and direct the effective planning and delivery of the annual dinner in Washington DC and other events as appropriate
- Overseeing and co-ordinating Museum partnerships, representing the Museum with external non-commercial stakeholders, in particular the RAF. Liaise closely with the Head of Events to deconflict visits and bookings, working together for the best reputational and financial outcomes for the Museum
What we are looking for in our Head of Development and Partnerships:
- Educated to first degree level or equivalent experience
- Demonstrable experience in developing and delivering fundraising strategies and plans, personally securing five to six figure support
- Is able to inspire team to engage with the long-term vision and purpose of the Museum
- Delegates decision making to the right level within team
- Pushes themselves and team to achieve, setting a clear plan and objectives and ensuring they/their team stay focussed
- Demonstrates positivity in relation to change and encourages team to embrace change
- Ensures own team’s strategy and activities are aligned to the Museum’s priorities and clearly articulates these to team
- Experience of securing National Lottery Heritage Fund (NLHF) Funding
Closing Date: 18th January 2026
Interviews will take place on: 29th and 30th January 2025
If you think you have what it takes and want to be part of this exciting journey, please visit the jobs page on our website for further information. Join us in delivering our purpose and achieving our vision, ensuring that the Royal Air Force's story continues to enrich and inspire current and future generations. We would love to hear from you!
About HIAS+JCORE
HIAS+JCORE is the UK Jewish voice on refugees and racial justice. Our work is driven by the belief that the Jewish community should play an active part in building a society in which refugees are able to live in dignity where the UK is a welcoming place free from racism.
Our organisation came into being through the joining of forces in 2023 between two organisations: the Jewish Council for Racial Equality (JCORE) and HIAS. We put in place a strategy to last from late 2024 to late 2027 and are excited about how we are achieving many of our goals.
Purpose and nature of role
We’re looking for a motivated self-starter to join our team to take on a role with autonomy around office management, human resources and procurement. You’ll be a fast learner who takes initiative and can work independently on new projects. The successful post-holder will provide support to ensure the whole operation runs smoothly.
Essential functions
Organisational operations
1. Managing the office, ensuring team members have the space and equipment they require; procuring new equipment and services required, and managing all suppliers;
2. Ensuring HIAS+JCORE is meeting all statutory and regulatory requirements including implementing health and safety policy and procedures, and arranging and ensuring staff attendance at relevant training;
3. Being the first point of contact for external queries and responding to phone and email enquiries;
4. Administering HIAS+JCORE’s DBS system for staff and volunteers, liaising with both applicants and the DBS provider to ensure smooth processes;
5. Liaising with the charity’s insurance provider to ensure that policies are up-to-date and cover our work.
Events
1. Providing administrative support to HIAS+JCORE events, including venue booking, registration, communication, working with suppliers, and other support before, during, and after events;
2. Organising staff meetings, training, away days, social events and celebrations;
3. Ensuring events take place within agreed budgets.
HR
- Managing contracts and inductions for new staff, maintaining personnel files and HR records;
- Working with colleagues to produce and update job descriptions and person specifications;
- Managing annual leave records and liaising with staff and trustees about office closed dates;
- Assistance with recruitment and induction as required. Including advertising roles, maintaining recruitment records, liaising with candidates and interview panel, organising interviews, requesting references/DBS checks and ensuring statutory requirements are followed at all times;
- Liaising with the charity’s payroll provider and ensuring payslips, P60s and other documents are sent to staff;
- Ensure that employment law and other relevant legislation is being complied with;
- Working with colleagues at the HIAS Head Office to respond to any arising HR or disciplinary issues;
- Ensuring staff compliance with all HIAS+JCORE and HIAS policies.
Finance support
- Working with the freelance finance manager to ensure timely updating of accounts and payments;
- Oversee staff payment cards;
- Fundraising administrative support, including recording and logging regular and one-off donor and administrating fundraising appeals;
Governance and staff support
- Coordinating the work of the Board of Trustees, including organising Board meetings, circulating papers to trustees, attending meetings and taking minutes;
- Administrative tasks relating to liaising with and updating records held by the Charity Commission and Companies House;
- Administrative support and diary management for Executive Director and Deputy Director.
IT
- Responsible for the management of HIAS+JCORE’s data and filing systems. Ensure data protection laws are being adhered to. Point of contact for the ICO;
- Ensuring regular safety testing;
- Work with partners at HIAS to implement new systems
- Working with the team to implement our new Customer Relationship Management (CRM) system; managing our database and CRM, including data entry, supporting staff with CRM and setting up campaigns, events, reports and forms.
Other Responsibilities
- Any other duties as required by your line manager.
Qualifications and Experience
Essential
- A self-starter that is able to take initiative and work independently on new projects, including finding ways to improve the efficient and smoother running of the HIAS+JCORE office team;
- A willingness to learn on the go;
- Excellent IT skills. Proficiency in Microsoft Office 365 suite including being able to undertake key tasks such as mail mergers;
- Awareness of statutory and regulatory requirements;
- Awareness of GDPR and data protection legislation;
- Ability to communicate well in writing;
- Excellent attention to detail;
- Excellent organisational skills;
- Ability to work well as part of a team and with other volunteers;
- Ability to oversee and manage projects on an ongoing basis;
- Commitment to HIAS+JCORE values, social justice and anti-racism.
Desirable
- Experience of working for a small charity ;
- Experience of interacting with charity governance and trustee boards.
Experience required
- Prior administrative experience;
- Experience of managing a database system;
- Experience of holding responsibility for data management, HR and ensuring compliance with statutory requirements;
- Proficiency in IT and ability to learn how to use new equipment
Applicants must be UK based either in London/the South-East or be willing to relocate. We are only able to consider applicants who have the right to work in the UK. HIAS+JCORE is unable to sponsor working visas to the UK.
We warmly encourage and welcome applicants from all backgrounds, and people with any, or no, particular religious faith or beliefs. We particularly encourage applicants from people with lived experience of the asylum system.
We work for a UK where refugees and people seeking asylum have a fair chance to thrive.
The client requests no contact from agencies or media sales.
Senior Manager: Finance
Are you an experienced finance professional looking to use your expertise to make a meaningful difference? Do you want to join a well-established charity that supports children with disabilities and additional needs to reach their full potential?
This respected and forward-thinking charity is seeking a strategic and collaborative Senior Manager: Finance to join its Senior Management Team. This is a key leadership role, offering the opportunity to strengthen financial systems, influence organisational strategy and help shape the charity’s next phase of growth.
Position: Senior Manager: Finance
Location: Bridgwater / Hybrid
Hours: Part-time, 22.5 hours per week (0.6 FTE), worked flexibly
Contract: Permanent
Salary: £45,000 – £50,000 per annum FTE (P/T - £27,000 - £30,000 for 22.5 hours per week)
Closing date: Monday 19th January 2026 at 9.00am
About the role:
As Senior Manager: Finance, you will be a vital member of the Senior Management Team, responsible for ensuring the charity remains financially sound, compliant and strategically informed. You will play a central role in modernising financial systems, strengthening processes and providing high-quality financial insight to support decision-making at all levels.
This is an exciting opportunity to make a real impact, with scope to shape financial infrastructure, explore digital tools and support long-term sustainability. As the organisation continues to evolve, the role may expand over time by mutual agreement.
In this role, you will:
- Produce accurate and timely financial reporting, including management accounts, forecasts, dashboards and cashflow projections.
- Lead the annual budgeting process and rolling forecasts, supporting the development of longer-term (3-5 year) financial planning.
- Maintain and enhance financial systems, controls and processes, including reviewing or implementing new accountancy software and digital solutions.
- Oversee year-end processes, statutory accounts and audit preparation, working closely with external auditors and the Treasurer.
- Ensure full compliance with charity finance legislation, Charity Commission requirements, SORP, HMRC obligations, VAT, payroll and pensions.
- Provide clear, strategic financial advice to the CEO, Trustees and senior colleagues, highlighting risks, opportunities and financial performance.
- Support bids, tenders and fundraising proposals through detailed financial analysis and costing.
About You
You will be a confident and proactive finance leader with strong charity or not-for-profit experience, able to balance strategic thinking with hands-on delivery. You will enjoy working collaboratively and using financial insight to support life-changing services.
You will have:
- Significant experience in a senior finance role, ideally within a charity or not-for-profit environment.
- Strong knowledge of charity finance, SORP, statutory reporting and audit processes.
- Experience of budgeting, forecasting, cashflow management and financial modelling.
- A proven ability to improve financial systems, processes and controls.
- Excellent communication skills, with the confidence to present financial information clearly to non-finance colleagues and trustees.
- A strategic mindset, with the ability to identify risks, opportunities and improvements.
About the Organisation
The charity exists to help children with disabilities achieve greater independence by improving their mobility, communication skills and learning potential through a range of specialist therapies. The children supported have a range of conditions, including autism, cerebral palsy and genetic disorders such as Down syndrome.
The charity is an equal opportunities employer and celebrates diversity, committed to creating an inclusive and supportive environment for all employees.
Other roles you may have experience with could include Head of Finance, Finance Manager, Charity Finance Lead, Senior Finance Business Partner, Financial Controller,
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are delighted to be partnering with Hornet Services Sailing Club, a not-for-profit members’ Club providing high-quality and affordable sailing, marina and social facilities for serving and veteran members of the Armed Forces and MOD civil servants. The Club operates a 180-berth marina, a busy clubhouse with a 7-day a week bar and restaurant, a varied programme of formal and social events, leased and listed buildings (including Grade 2* listed), and boat storage facilities.
With 500 members, 180 berth holders and an annual turnover of circa £1.1m, the new Club General Manager will be the most senior paid staff member and hold full responsibility for the Club’s performance, financial sustainability and day-to-day delivery. Working closely with the Commodore, Flag Officers and Committee, and supported by a management team, you will shape the overall member experience while ensuring the Club operates safely, efficiently and in line with its values and traditions.
This is a broad, hands-on leadership role where no two days are the same. You will oversee marina operations, hospitality services, estate and facilities management, governance and compliance, staff leadership and member engagement. You will have genuine scope to influence standards, develop people, improve systems and processes and ensure the long-term sustainability of a much-loved organisation.
To succeed in this role, you’ll bring:
- Relevant professional experience, including the management of a multi-functional organisation and strategic business planning and delivery
- Facilities management, including overseeing infrastructure and maintenance projects
- Strong financial management capability, including ownership of budgets of circa £1million
- A working knowledge of employment law, HR best practice, GDPR and staff development.
- Comprehensive understanding of bar and catering principles
- Experience of sailing, marina or waterside operations (highly beneficial, but not essential)
If you are a capable, people-centered leader who enjoys variety, responsibility and the opportunity to make a visible impact, this role offers a rare chance to combine operational leadership with community, heritage and purpose.
For more information, please contact Katherine Anderson-Scott, Executive Director of Charisma Charity Recruitment.Applications should be submitted via the Charisma website and include your CV and a supporting statement.
We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, or any other category protected by law.
Contract & Hours: Permanent, full-time. Weekdays with some Saturdays and evenings as required
Closing date: 3rd February 2026
Charisma vetting interviews must be completed by 12th February, prior to shortlisting on the 13th.
Interviews with Hornet Services Sailing Club: w/c 23th February onwards
Responsible for all Continuous Professional Development (CPD) resources and activity of the Royal College of Paramedics, The primary role of the National CPD Lead will be overall responsibility for all CPD delivered by the Royal College of Paramedics, including ensuring the quality of content across the current and future range of platforms, (including video, webinars, events, podcasting).
The National CPD Lead is responsible for the efficient and effective management of specific pre-agreed workstreams aligned with realisation of the Royal College’s strategy objectives, this will require budget awareness along with supervision and management of team members.
As a senior member the College team – the National CPD Lead will provide a leadership presenceacross the organisation, contributing to policy and planning, staff development and membershipengagement and growth. They will be an able, confident and competent communicator, engagingeffectively at all levels, from student members to the Royal College of Paramedics Board and Council to national partners and colleagues.
The primary role of the National CPD Lead is to provide assurance, support and leadership in the provision of face to face and virtual CPD delivered by the College of Paramedics, including:
-
Ensuring the quality of content across the current and future range of platforms (including events, video, webinars, courses, and podcasting).
-
Reviewing and developing CPD activities which meet the needs of members and the profession
As an employee, the National CPD Lead will promote the Royal College, and its aims and objectives by building effective relationships with members, other healthcare colleagues, employers and other stakeholder bodies.
The Person:
We are looking for an enthusiastic and highly motivated individual to work directly with the Head of Education to drive innovation and change and deliver the Continuous Professional Development and Education objectives as part of the overall College strategy.
The National CPD Lead will act with integrity, positivity, and adaptability, using their skills to build effective relationships and work within a shared vision.
Closing date: 23:59hrs on 30.01.26
Interviews: w/c 16.02.26 in the area of Leeds/Bradford
The Royal College of Paramedics is the recognised professional body for all paramedics in the UK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Development Coordinator
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Volunteer Development Coordinator
Salary: £19,972 for 22.5 hours per week £31,956 (FTE)
Contract/Hours: Permanent, part time 3 days per week (flexibility on days)
Location: Flexible – Office base at Sydenham, South London (with 1 day working from home)
Closing Date: Sunday 18th January 2026
Interview Date: Wednesday 28th January 2026
About the role
We’re looking for a passionate and proactive Volunteer Development Officer to help grow and strengthen our volunteer community. You’ll play a key role in attracting people from a wider range of ethnic backgrounds, reducing barriers to participation, and ensuring volunteers feel valued, supported and heard, while championing equity, diversity and inclusion.
You’ll work closely with volunteers and colleagues across the organisation to deliver positive volunteer experiences and help shape our Volunteering Team Plan. You’ll inspire involvement, build strong stakeholder relationships, and communicate effectively with diverse audiences, creating engaging communications that showcase St Christopher’s as a great place to volunteer.
What you’ll be doing:
- Acting as a key point of contact for volunteers, responding to enquiries in a friendly, professional and timely way.
- Supporting volunteers with queries or concerns, using agreed processes and escalating when appropriate.
- Helping to grow and diversify our volunteer base by supporting inclusive recruitment and flexible and micro-volunteering opportunities.
- Coordinating volunteer communications, including newsletters, website and intranet content, ensuring information is clear, accurate and accessible.
- Leading on volunteer engagement, reward and recognition activities, including events, awards and Volunteers’ Week.
- Coordinating the Volunteer Voices group and volunteer feedback activity, using insight to improve the volunteer experience.
- Working collaboratively with colleagues across the organisation to promote volunteering and develop new opportunities.
Why join us?
The Volunteering Team supports all areas of volunteering, including recruitment, onboarding, problem solving, and volunteer reward and recognition. You’ll play a key role in shaping and delivering our Volunteering Team Plan to provide an outstanding volunteer experience.
This varied and rewarding role offers an excellent opportunity to develop a broad range of skills and in-depth knowledge in volunteer development and management. If you are an enthusiastic team player with a passion for promoting diversity, equality and inclusion in volunteering, this is your chance to make a real difference.
Some of our benefits:
- You will gain a stimulating and rewarding career with an opportunity to influence and make a real difference within the organisation and our local community
- Access to excellent training and development opportunities
- Season ticket loans/cycle to work scheme
- Generous annual leave entitlement (25 days increasing to 27 days per annum after 12 months qualifying period)
- A number of health and wellbeing initiatives
- A competitive contributory pension scheme with life assurance scheme with generous beneficiary plan
- An onsite staff canteen
- Access to plenty of free local street parking
As a Disability Confident Employer, we have committed to:
- Ensure our recruitment process is inclusive and accessible
- Communicate and promote vacancies
- Offer an interview to disabled people
- Anticipate and provide reasonable adjustments as required
- Support any existing employee who acquires a disability or long-term health condition, enabling them to stay in work
- At least one activity that will make a difference for disabled people
Role: Finance Partner
Location: The Royal Court Theatre, London
Contract: Full time, Permanent
Salary: £37,065.60 (gross) per annum
The Royal Court Theatre has an exciting opportunity for someone to join the Finance Team as a Finance Partner
The Finance Partner provides day-to-day financial management, reporting and business partnering support across the Royal Court Theatre (English Stage Company Ltd or ESC), a charity with two commercial companies. The role works closely with the Finance Manager, Finance Director and Bar and Kitchen General Manager as well as other departmental managers to ensure financial information is accurate, timely and fit for purpose.
A key focus will be the Catering Company. You will support robust financial controls, deliver key payroll and banking processes, and help maintain an effective operational link between the Catering subsidiary and charity, enabling informed decision-making and strong financial stewardship. Keeping up to date with finance and payroll software advances and integrations, the Finance Partner will also review and report on efficiencies and improvements across our finance functions.
The successful candidate will:
- Strong working knowledge of payroll processes, including pensions, PAYE, NI and statutory compliance.
- Proactive and solutions-focused, with the confidence to identify and suggest process improvements
- Experience of using accounting systems such as Xero and related finance tools
- Collaborative approach, with the ability to build positive working relationships across teams
The client requests no contact from agencies or media sales.
East End Homes is partnering exclusively with Robertson Bell in their search for a permanent Senior Finance Business Partner.
East End Homes is a leading housing provider dedicated to building sustainable communities through high-quality homes, exceptional services, and operational excellence. Every member of the team shares a common mission: to improve lives through quality housing and outstanding support. Their strategic vision focuses on developing sustainable communities, increasing operational efficiency, and fostering innovation and community engagement.
They are now seeking an experienced Senior Finance Business Partner to take full accountability for delivering strategic financial insights and support across the organisation. This pivotal leadership role will enable the Financial Controller to focus on broader strategic priorities, while ensuring robust financial management, insightful analysis, and effective governance throughout the organisation.
Key responsibilities include:
- Partnering with budget holders across the organisation to develop budgets, forecasts, and reports that inform strategic decision-making.
- Enhancing the quality, accuracy, and timeliness of financial data to create a more forward-looking, insight-driven finance function.
- Lead on the production of end-to-end management accounting.
- Leading ongoing improvements in financial systems, processes, and reporting to drive efficiencies and foster better collaboration.
- Providing financial leadership during key projects, including refining forecasting accuracy and streamlining year-end procedures.
- Acting as a trusted adviser to the senior leadership team, clearly communicating financial risks, opportunities, and insights.
The Ideal Candidate Will Demonstrate:
- Proven experience working directly with budget holders and engaging senior stakeholders.
- Strong expertise in budgeting, forecasting, and financial planning & analysis
- The ability to manage and develop a finance team, with a focus on process improvements.
- Experience in the social housing sector
- Fully qualified accountant (ACA, ACCA, CIMA, or equivalent).
- A collaborative, proactive approach with the resilience to work effectively under pressure.
The role offers a generous 33 days on annual leave, highly competitive pension and a flexible hybrid working model, requiring a minimum of three days per week at the head office located at 3 Resolution Plaza, London E1 6PS.
The closing date for applications is 7th December, but applications will be reviewed on a rolling basis - early submission is highly recommended.
Please submit your CV to Robertson Bell, East End Homes’ exclusive recruitment partner.
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with tens of millions of visits every year.
We are now looking for an Assistant Project Manager to join us on a full-time, permanent basis, working 36 hours per week.
The Benefits
- Salary of £33,666 - £39,000 per annum, depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Hybrid/agile working options
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a fantastic opportunity for a motivated individual with experience supporting project management within RIBA project methodologies to join our historic organisation.
Working across some of London’s most iconic green spaces, you’ll gain invaluable exposure to a diverse range of projects, from refurbishments to new builds, while developing your project management expertise in a supportive and collaborative environment.
So, if you want to play a pivotal role in shaping the future of some of the UK’s most unique and inspiring settings, then apply today!
The Role
As an Assistant Project Manager, you will work at the heart of a portfolio of refurbishment, demolition, and new build projects at the construction stage across the Royal Parks estate.
Getting involved in commissioning and essential survey work, you will manage workstreams and deliver high-value projects led by talented Project Managers and supported by an exceptional team, top-tier consultants, engineers and building contractors.
You will support in the preparation of project briefs, specifications, planning applications and pre-construction information, and work on projects from feasibility stage to completion assisting in the management of budgets, quality and programme. You will also provide organisational and administrative support to the project teams, act as the point of contact for project queries and help to develop scope and procurement strategies.
Additionally, you will:
- Assist with managing project finances, including tracking expenditure and reporting
- Ensure projects comply with all H&S, finance and information policies
- Facilitate site visits
- Minute project meetings
- Track and manage project risks and issues
- Capture final documentation and lessons learned at project close
- Archive project materials
About You
To be considered as an Assistant Project Manager, you will need:
- Experience using structured project management techniques to deliver projects according to RIBA Stages 0-7
- Experience working with multi-disciplinary teams of professionals and contractors in the delivery of projects
- Experience completing project work to programme, quality, and budget targets or evidence of assisting with thisa
- An understanding of financial reporting
- Report writing and analytical skills
- A degree-level qualification or equivalent gained through relevant training or experience of project management in construction or a related field
- An interest in understanding and getting to know the wider Royal Parks estate and how it operates for the benefit of park users
Other organisations may call this role Project Manager, Project Officer, Project Support Officer, Project Supervisor, Construction Project Manager, or Assistant Project Lead.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity as an Assistant Project Manager, please apply via the button shown. Successful candidates will be appointed on merit.
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.

This role presents a rare opportunity to work for one of the world’s leading orchestras, and with its outstanding musicians, as well as celebrated conductors and soloists. Together with the Head of Production and other Stage Manager, the SM is responsible for the planning, coordination and delivery of the stage management, instrument transportation and technical requirements of the Orchestra.
The post holder will work closely with the Orchestra Committee (OC), all Philharmonia players and colleagues across the Orchestra Operations’ Team and work on projects that include concerts at the Royal Festival Hall, the Orchestra’s thriving residencies in Bedford, Leicester, Canterbury, Basingstoke, and at Three Choirs Festival and Garsington Opera, as well as other UK engagements, international touring, studio and recording sessions, chamber music projects and learning and engagement work, as required
Key Responsibilities
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To work as a member of the Concerts Department to assist with the planning of all Orchestra activity,liaising with other departments, as required
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To assist in organising the transportation of the Orchestra’s instruments for all engagements including rehearsals, concerts, film sessions, audio recordings and tours, both in the UK and overseas, including preparing detailed truck schedules and loading lists for each project.
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To communicate truck movements and instrument logistics to players as required
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To safely load and unload the Orchestra truck and any other vehicle, as required, for all Orchestra activity
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To prepare stage plans in advance of each project using Concept Draw Diagram software, or similar, to update these plans with any changes and to take photographs of each setup for future reference
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To ensure the stage is set correctly, promptly and safely for any orchestra activity, and to liaise with conductors, soloists, agents, staff and members of the Orchestra as necessary, to establish any changes that need to be made and provide a safe, calm and supportive environment that allows musicians to perform at their best
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To ensure all stage moves (during performances and otherwise) are professionally and efficiently executed
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To liaise with the Royal Festival Hall and all other venues, in the UK and overseas, regarding the Orchestra’s staging needs, and to work with venue staff to ensure that any lighting/staging issues are promptly dealt with
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To keep an updated record of the Orchestra inventory and ensure that the Orchestral storerooms are kept well-organised, clean and tidy
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To work with the Head of Production, Stage Manager, Principal Percussionist and Timpanist and other players and staff as needed, to hire any instruments or equipment that may be required within budgets set by the Concerts’ Department, and to process any relevant invoices for purchases, instrument hire or repair
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To engage and supervise casual stage crew as needed throughout the orchestra’s activity, ensuring that such staff maintain the professional standards required by the Philharmonia
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To offer support to the Librarian[s], putting out and collecting pads of music, as required
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To be responsible for performing regular maintenance on all equipment such as flight cases, music stands, acoustic screens and percussion equipment as and when required, and engaging specialist services where appropriate
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To ensure all Health and Safety policies and safe working policies are adhered to
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To be aware of issues surrounding musicians’ hearing health and take proactive steps to safeguard the health of the orchestra’s musicians at each and every engagement
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To represent the Orchestra as a member of the Concerts’ team, and maintain positive relationships with external venue staff, transport staff, instrument hire companies, agents, conductors and soloists.
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To undertake such other duties as may reasonably be required by the Company
Skills and Qualifications
Essential:
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Knowledge of the methods and practices employed in handling, packing, loading, unloading and stowing musical instruments and an awareness of their value
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Good organisational skills with attention to detail and a high level of accuracy
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Good multi-tasking skills, able to prioritise whilst also working across a range of demands on a daily basis
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Excellent verbal and written communication skills
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Ability to look ahead to anticipate issues, to problem-solve under pressure and to quickly identify solutions
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Ability to work well both independently and as a team player
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Ability to work to deadlines, work flexibly and react to change quickly
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Excellent personal presentation
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Willingness to work unsocial hours both in the UK and abroad
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Full clean driving licence
Desirable:
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Experience of orchestral stage management at a professional level
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Experience of stage planning software
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Access to a car
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Ability to use databases/concert planning tools
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Ability to read music
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Working knowledge of Health and Safety in entertainment venues
The client requests no contact from agencies or media sales.
Head of Human Resources
We are looking for an experienced and values-driven Head of HR to join a pioneering organisation making a lasting difference to the lives of care-experienced young people.
You will be working for a charity that transforms the lives of care-experienced young people. Your passion for staff development, wellbeing, and organisational culture will make a significant contribution to the charity’s overall mission.
Position: Head of Human Resources
Location: Hybrid – London Waterloo office
Salary: Up to £45,000 per annum (pro rata to 3 days per week)
Contract: Permanent
Hours: 22.5 hours per week (3 days)
Closing Date: Sunday 18th January 2026 at 11.59pm
About the Role
The Head of HR plays a pivotal role in fostering a workplace where every member of staff feels valued, supported and recognised for the impact they make. You will lead the organisation’s people strategy, ensuring wellbeing, professional growth and inclusive practice are embedded at every level.
By championing a positive organisational culture, staff development and ensuring effective HR systems and processes, you will enable staff to thrive and deliver their best work for the young people we serve.
This is a senior, standalone HR role, working closely with the CEO, leadership team and line managers, and acting as the main point of contact with our external HR support service.
Main Duties and Responsibilities
- Lead Learning & Development and wellbeing initiatives
- Oversee Equality, Diversity and Inclusion practice
- Provide expert HR advice to managers
- Manage HR data, reporting and workforce insights
- Support reward, recognition and induction processes
- Act as main contact for external HR support
- Lead on HR policy and Health & Safety (excluding safeguarding)
About You
You will be an experienced HR professional who is confident operating at both a strategic and operational level. You will bring sound judgement, empathy and clarity to complex people matters, and enjoy working collaboratively in a small, mission-driven organisation.
You will be organised, proactive and comfortable managing multiple priorities, with a strong commitment to inclusive practice and staff wellbeing.
Experience, Qualifications and Skills
Essential:
- Experience of managing an HR function
- Experience of developing and implementing HR processes and initiatives
- Up-to-date knowledge of employment law and risk management
- Excellent written and verbal communication skills
- Budget management experience
- Ability to manage multiple priorities and work to deadlines
Desirable:
- CIPD Level 7 or equivalent
- Experience working with vulnerable young people or in the charity sector
If you are passionate about creating inclusive, supportive workplaces and want to play a key role in enabling a dedicated team to transform young lives, we would love to hear from you.
To apply, you will be asked to submit your CV along with a covering letter detailing how your skills, motivation and experience meet the requirements of the role.
You may have experience in roles such as: Head of HR, HR Manager, People Manager, HR Business Partner, Senior HR Advisor, People & Culture Manager, HR Lead, or Human Resources Manager.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Programme Lead
We are looking for an On Track Programme Lead to work closely with the team, a Community Rail Network coordinator, train operators and community partners, to deliver the On Track programme - a Motability Foundation funded project to engage disabled people with rail workforce culture change.
Working in partnership with Community Rail Network (CRN), Royal National Institute of Blind People (RNIB), you'll ensure our contribution is participatory, empowering, and driven by disabled people's lived experience.
Position: On Track Programme Lead
Location: Hybrid working from GL1 office, homeworking and outreach locations in Gloucestershire and Oxfordshire
Hours: Full time, 37.5 hours per week - Flexible working patterns available
Contract: Fixed Term 12 month Contract – Feb 2026 - March 2027
Salary: £33 – £35K
Closing Date: 9am on Monday the 26th January
Interview Date: 9th February 2026
About the Role
The On Track programme aims to influence attitudes, awareness, and behaviours of rail staff, inspiring meaningful change in how disabled people are seen, heard, and supported by the railway. The project will develop and pilot innovative disability training for rail staff, aiming to improve the experiences of disabled passengers.
You will be joining us as we transition into the Define and Develop stages, which will seek to create an innovative new training scheme for rail staff to improve the experiences of disabled passengers. On Track aims to influence attitudes, awareness, and behaviours of rail staff, inspiring meaningful change in how disabled people are seen, heard, and supported by the railway.
Key responsibilities include:
· Consultation and Co-production Leadership
· Project Coordination
· Stakeholder Engagement
· Reporting and Administration
About You
You will have experience of working with disabled people and understanding of the social model of disability and proven experience in facilitating inclusive consultations and co-production activities.
We are looking for someone with:
· Strong project management and organisational skills
· The ability to build and maintain relationships with diverse stakeholders and partners
· Experience in planning and delivering inclusive events
· Excellent written and verbal communication skills
· Confidence as a rail user with ability to instil confidence in others
· Proficiency in Microsoft Office suite and online meeting platforms
Your application must include a CV highlighting your relevant experience and a cover letter detailing how your skills align with the role and any relevant past work examples.
About the Organisation
Gloucestershire and Oxfordshire Community Rail Partnership (GOCRP) works to strengthen the community’s relationship with train travel and public transport in the region. We do that by engaging with and listening to the community and visitors, to understand their needs, thoughts and opinions on travelling by rail and other sustainable modes of transport. And by working with industry partners, stakeholders and local government to create a local public transport system that is inclusive, positive and sustainable – today, tomorrow and for the future.
Other roles you may have experience of could include Programme Lead, Programme Officer, Programme Coordinator, Project Manager, Community Programme, Disability, Travel, Project Coordinator.
St. Bride Foundation is partnering with Robertson Bell to recruit a Part-Time Finance Manager (21 or 28 hours a week) on a permanent basis. Established in 1891 with a clear social and cultural purpose, St Bride Foundation is one of London’s hidden gems.
We are looking for a highly competent Part-Time Finance Manager to join our team who displays a passion for St Bride Foundation. Responsible for producing financial and management accounts and reports. Also providing effective and efficient financial and administration support to the Board of Trustees, Foundation Manager and Heads of Departments.
The key responsibilities of the Finance Manager include:
- Manage the Annual Report process and prepare statutory accounts for St Bride Foundation Trust Ltd, St Bride Foundation and Bridewell Centre Limited.
- Prepare monthly management accounts and supporting reports, ensuring timely and accurate financial information.
- Prepare month end journals and maintain robust supporting documentation.
- Maintain and reconcile all balance sheet accounts, including fixed assets.
- Manage the accounting system, including oversight of sales and purchase ledgers, cash book, bank reconciliations and debt collection.
- Lead the migration from Sage Line 50 to Xero, due for completion by March 2026.
- Manage payroll processing, RTI submissions and pension administration.
- Manage relationships with HMRC, prepare VAT returns and ensure VAT and Corporation Tax submissions are accurate and on time.
- Prepare the annual budget and work closely with budget holders to ensure forecasts are accurate and up to date.
- Prepare cash flow forecasts, manage working capital and produce periodic income and expenditure forecasts.
- Liaise with investment managers, reconciling income and ensuring appropriate information is received for financial reporting.
- Prepare financial papers for the Board and Finance Committee, including financial analysis and commentary.
- Maintain and update the Risk Register, working with senior stakeholders to identify and manage financial risks.
About St. Bride Foundation:
Housed in a beautiful Grade II listed Victorian building just off Fleet Street, the Foundation was originally created to serve the print and publishing trades. Today, it continues to thrive as a centre for print, design and the creative arts, welcoming new generations of designers, printmakers, typographers and researchers through its events, workshops and collections.
At its heart are our internationally renowned collections on printing, typography, graphic design and publishing. Alongside thousands of books and printing-related periodicals, the library holds one of the world’s most important collections of type specimens, as well as historic presses, punches, and matrices. Researchers, students and practitioners continue to draw inspiration from its unparalleled holdings.
The Bridewell Theatre, an intimate venue within the building, stages a lively year-round programme of drama, music, comedy and festivals, while the Bridewell Bar (once the laundry) provides a relaxed social space.
Through its blend of heritage, learning and performance, the St Bride Foundation remains a hub for London’s creative and cultural life—connecting past and present, tradition and innovation.
The successful candidate will:
- Have a background in, or strong passion for, the not-for-profit sector and a keen desire to give back to the local community in a fantastic organisation
- Be an experienced Accountant with an understanding of financial and management accounts
- Have great communication skills and have the ability to translate complex financial reports to non-financial stakeholders
- Ideally have experience with line management, however candidates eager to develop in this area will be considered
- Be willing to gain a knowledge of, or have experience of, fundraising and restricted funds
This opportunity is being offered on a hybrid basis with the expectation you can visit their Central London based office 50% of the time.
Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!
Prospectus is pleased to be partnering with our client to find a People and Culture Manager. The charity is a leading benevolent organisation which supports bank workers and their families who are working or retired. The organisation provides independent advice, guidance, case management, and grant giving for people encountering a wide range of concerns including financial, health, housing, and wellbeing issues.
Managing the effective day to day running of the HR function, this varied role will be hands on and operational as well as providing counsel, insights and advice to people related matters at all levels. Reporting to the COO, the People and Culture Manager will be joining the organisation at an exciting time of change and bringing externally hosted services back in house. This role requires a rounded generalist HR professional with prior experience of people processes and policy, with a focus on culture, engagement, EDI and efficiencies.
The ideal candidate will be CIPD qualified, with demonstrable experience as the HR lead, including direct management of staff. Staff wellbeing is also a key element to the role, ensuring provision for people who are frontline client focussed and as such experience of this area is required.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process then please contact Catherine at Prospectus.
Please in the first instance share an up-to-date CV with us and should your experience be suitable, we will look to arrange for a call and/or meeting to brief you on the role. You will then have all the information you need to finalise your formal application. We are looking forward to connecting with you soon.


