Service Co-Ordinator

About Battle Cancer

Battle Cancer is a charity that brings people together through fitness and community to raise money and awareness for people affected by cancer.

Our programs work with gyms and their communities to deliver fundraising programmes that combine fitness, challenge and community. We are looking to appoint an enthusiastic and highly organised Programme Coordinator to help us continue to develop and grow this important area of our work.

The Role

The Programme Coordinator will be responsible for the successful day-to-day coordination and development of the Battle Cancer program.

This is a people-focused role, with responsibility for building strong relationships with participating gyms, supporting them throughout their programme journey and helping them get the most from their involvement with Battle Cancer.

The successful candidate will also play an important role in growing the programme by helping us recruit new gyms, retain existing partners, increase participation and identify opportunities to improve the programme and its fundraising potential.

You will work closely with the Programme Administrator and Fundraising & Social Media Coordinator to ensure that programme activity, fundraising and stories are connected and used effectively across the charity.

Key Responsibilities

Program Delivery

• Coordinate the delivery of Battle Cancer programs from initial gym onboarding through to completion.

• Act as the main point of contact for participating gyms and their program leads.

• Support gyms to understand the program, their responsibilities and the resources available to them.

• Maintain regular contact with participating gyms throughout their program.

• Identify and resolve issues quickly and positively.

• Support gyms to maximise participant engagement and fundraising.

• Coordinate and support the delivery of program-related events and activities.

• Gather feedback from gyms and participants and identify opportunities for improvement.

• Ensure programmes are delivered consistently and to a high standard.

Gym Relationships & Programme Growth

• Develop positive, long-term relationships with participating gyms.

• Support the recruitment and onboarding of new gyms.

• Identify opportunities to increase participation within existing gyms.

• Encourage gyms to return and participate in future program.

• Help develop strategies to improve gym retention and program income.

• Identify potential partnerships, opportunities and introductions that could benefit the charity.

• Represent Battle Cancer positively when communicating with gyms, partners and participants.

Fundraising & Engagement

• Support gyms and participants to maximise their fundraising.

• Work closely with the Fundraising and Social Media Coordinator to identify fundraising opportunities and success stories.

• Identify participants, gyms and program moments that could be used for case studies, social media and wider communications.

• Provide accurate information, photographs and stories to support fundraising and communications activity.

• Celebrate and communicate program successes with participating gyms.

Teamwork & Data

• Work closely with the Program Administrator to ensure program information and actions are accurately recorded.

• Use program data and reports to identify trends, issues and opportunities.

• Contribute to regular program reviews and team meetings.

• Share relevant information with the wider charity team.

• Ensure that the Program Administrator has the information required to maintain accurate records.

• Contribute to monitoring program performance against agreed targets.

Continuous Improvement

• Look for ways to improve the participant and gym experience.

• Make recommendations for improving program systems, resources and delivery.

• Help develop new program ideas and opportunities.

• Contribute to the long-term growth and sustainability of the Battle Cancer program.

Person Specification

Essential

• Excellent communication and interpersonal skills.

• Experience of coordinating projects, programs, events or services.

• Strong organisational and time-management skills.

• Ability to manage multiple activities and deadlines.

• Confident communicating with a wide range of people.

• Ability to build and maintain positive relationships.

• Proactive approach to problem solving.

• Good attention to detail.

• Competent IT and Microsoft Office/Google Workspace skills.

• Ability to work independently and take ownership of responsibilities.

• Willingness to occasionally travel to gyms and events.

• Genuine enthusiasm for the work of Battle Cancer and its charitable objectives.

Desirable

• Experience working within a charity or not-for-profit organisation.

• Experience working with gyms, fitness, sport or community programmes.

• Experience of fundraising.

• Experience coordinating events.

• Experience using CRM or program-management systems.

• Experience developing partnerships or business relationships.

• Experience using data to monitor performance and identify improvements