Senior Hr & Operations Officer

About the Green House

At the Green House we believe in creative evidence-based support services led by the voices of young people and their families. Our specialist services are designed to grow connection and community with families who have experienced sexual abuse. Our services have a creative arts focus because we believe in the transformative power of creativity in helping families to rebuild their lives after abuse experiences. Research guides everything we do, it helps us to understand our service, develop best practice nationally in the sector and is a platform for amplifying survivors voices. 

Purpose of the job

The Senior Hr & Operations Officer is responsible for the charity’s day to day HR and operational functions to ensure efficiency and compliance. The role involves managing recruitment, onboarding and mandatory training records whilst maintaining accurate HR records.

Operational responsibilities include co-ordinating office administration, procurement and facilities management to ensure a safe, productive workplace. The ideal candidate will bring strong organisational, interpersonal and problem solving skills to streamline processes and the confidence and ability to lead change.

Duties and responsibilities

Human resources

1.    Maintain employee records in line with GDPR principles and confidentiality requirements

2.    Support health and safety compliance with our external Health and Safety Partners, Croner

3.    Co-ordination of employee mandatory training including keeping accurate training records

4.    Oversee the day-to-day management of our HR management system, BrightHR

5.    Support SLT through the full recruitment cycle from job posting to conditional offers and pre-employment checks

6.    Manage the Onboarding process for new starters to ensure a positive induction experience

7.    Ensure compliance with legal policy frameworks related to employment and health and safety

8.    Provide HR guidance and support to SLT and employees on employee relations and workplace policies in liaison with our external HR partner, Croner

9.    Contribute to the development and continuous improvement of HR practices and procedures

10. Manage all HR related policies, ensuring they remain relevant and up to date in collaboration with our external HR partners, Croner

11. Assist with employee engagement initiatives and staff wellbeing programs to promote a positive workplace culture

Facilities

1.       Ordering art therapy supplies, stationery, and kitchen items as required

2.    Manage and maintain operational contracts (Phone & utility contracts, Business Insurance etc.)

3.    Manage building maintenance and ensure workplace Health and Safety standards are upheld in co-ordination with our external Health and Safety partners, Croner.

4.    Book venues and organise lunch for Staff/SLT away days

5.    Support SLT with the set up and management of our outreach centers

6.    Oversee asset ordering and management, maintaining and up to date asset log

7.    Be the first point of call for staff for internal operational enquiries

General Responsibilities

1.    Occasional reception cover e.g. answer the door to clients when the Pathway Administrator is absent. We do not expect you to answer the phone or take client enquiries when covering reception

2.    Multiple inbox management, including the recruitment inbox and shared operations inbox

3.    To contribute to the ongoing development of the organisation by helping improve systems and procedures.

4.    Work with the wider team to facilitate effective communication across the organisation

5.    Assisting with basic housekeeping requirements

Although the core duties are set out within this Job Description, a flexible approach to work is essential.  The HR and Operations Officer may be required to adapt their working style to take account of changes to working practices.

Equality, Equity, Diversity, and Inclusion 

The Green House is committed to providing equal opportunities for all, irrespective of age, disability, race, sex, religion/belief, sexuality, gender identity, marital/civil partnership, pregnancy/maternity and working patterns. We want to have staff that appropriately represents all the communities we serve as an organisation. Therefore, we are particularly keen to hear from candidates living with a disability, and those from the global majority.