Operations Manager

Operations Manager (Contract, Fully Remote)
Daily Rate: £160 | Hours: 4 days per week | Location: Fully remote (UK-based)

About the Organisation:
We are a small, values-driven charity providing peer support services to bereaved adults. We are seeking an experienced and highly organised Operations Manager to oversee the charity’s general operations and ensure the effective, compliant delivery of our services.

This is an operational role, working closely with the Global Lead, Volunteer Coordinator, and volunteers with responsibility across operations, finance, safeguarding, governance, and service delivery.

Role Purpose:
The Operations Manager will lead day-to-day operational management, ensuring that systems, processes, and controls are effective, compliant, and aligned with the charity’s strategic objectives.

Key Responsibilities:

Operations Management

·       Develop, implement, and regularly review operational processes in line with organisational policies and relevant legal and regulatory requirements

·       Map, evaluate, and improve operational workflows, creating standard operating procedures to support consistency and scalability

·       Oversee service delivery reporting, including outcome monitoring and preparation of reports for Board meetings

·       Manage shared drive structures, ensuring appropriate access controls and effective archiving

·       Contribute to annual strategic objectives in collaboration with the Global Lead and support delivery of Board-approved plans

·       Work closely with the Volunteer Coordinator to support volunteer recruitment and coordination

Financial Management

·       Oversee day-to-day financial management of the charity

·       Monitor UK financial accounts and act as a cardholder for the charity’s NatWest account

·       Manage and process invoices and expenses in accordance with organisational policies, seeking approval where required

·       Collate financial reports from platforms including NatWest, PayPal, Stripe, JustGiving, and Meta

·       Prepare regular financial reports for the Treasurer and escalate any financial risks or concerns

Grants and Foundations

·       Identify, secure, and manage grants aligned with the charity’s mission and services

·       Ensure compliance with funder requirements, including reporting and evaluation

·       Provide regular project updates and post-project reports to funders and the Board of Trustees

Fundraising and Partnerships

·       Support income diversification and fundraising activity

·       Provide operational support to the Fundraising team

·       Assist in the development of fundraising materials and campaigns in collaboration with the Volunteer Coordinator

·       Monitor fundraising accounts and ensure accurate tracking and reporting of donations

·       Ensure key fundraising information is shared across relevant communications channels

Safeguarding and Data Protection

·       Act as the Designated Safeguarding Lead and primary point of contact for safeguarding matters

·       Assess and report safeguarding concerns to statutory bodies and the Trustee Board as required

·       Signpost individuals involved in incidents to appropriate support services

·       Advise the Board of Trustees on safeguarding policies, procedures, and training requirements

·       Oversee data recording, storage, and breach management in compliance with GDPR

·       Liaise with the Information Commissioner’s Office (ICO) on mandatory reporting

·       Maintain and update privacy policies and ensure ongoing GDPR compliance

Service Delivery

·       Oversee peer support services, including facilitator training and meeting scheduling

·       Support recruitment of meeting facilitators and volunteers

Policy Development

·       Draft, review, and update policy documentation in partnership with Trustees where appropriate

Reporting and Contract Management

·       Report directly to the Global Lead, who is delegated by the Trust Board to manage priorities, performance, and contractual arrangements for this role

Person Specification:
The successful candidate will demonstrate:

·       Significant experience in operations management, preferably within a charity or not-for-profit setting

·       Strong organisational and administrative skills

·       Experience of financial oversight, reporting, and compliance

·       A sound understanding of safeguarding and data protection requirements

·       The ability to work independently and manage competing priorities

·       A professional and values-led approach aligned with peer support principles

Eligibility:
Applicants must reside in the UK and have the right to work in the UK. Proof of eligibility will be required prior to appointment.

What We Offer:

·       Daily rate of £160

·       Four days per week, fully remote with flexible working arrangements

·       A responsible and influential role within a small, mission-driven charity