Membership Engagement Officer

Membership Engagement Officer
Salary: £26,000 – £30,000 (DOE)
Location: Central London (hybrid working, 3 days a week in the office)
Contract: Permanent, full-time

The Talent Set are delighted to be supporting a leading membership association in their search for a proactive and personable Membership Enaggement Officer to help grow, retain, and engage its nationwide network of members.

Key Responsibilities Include:

·       Build strong relationships with both prospective and current members, ensuring they receive maximum value from their membership

·       Research, identify, and qualify new business opportunities across events, sponsorship, and partnership activities

·       Represent the organisation at industry conferences, networking functions, and meetings (UK and occasional international travel required)

·       Plan and deliver creative campaigns to attract and convert new members

·       Liaise with partners to enhance and expand a portfolio of member benefits and commercial schemes

·       Monitor engagement levels and take action to address potential non-renewals

·       Maintain accurate, timely CRM records and produce regular progress reports on membership targets

·       Support the delivery of commercial and sponsorship initiatives alongside the events and partnerships teams

Person Specification:

·       Confident in meeting new people and building professional relationships

·       Friendly, energetic, and determined, able to spot opportunities and turn them into results

·       Comfortable explaining membership benefits or services in a clear and simple way

·       Professional when dealing with senior contacts or decision-makers

·       Pays close attention to detail

·       Strong communication skills, both written and in presentations

·       Able to work independently while also contributing to a team

·       Quick learner, able to understand new or complex topics efficiently

·       Experience managing contacts, sales, or leads using a CRM

·       Proven track record of hitting targets or goals

·       Previous experience in not-for-profit or trade association environments

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Interviewing and hiring immediately, apply today so you don’t miss out!

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.