• Are you looking for volunteer roles ?

    Go to volunteering section

13

Jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

TPP Recruitment, London, England (Hybrid)
£55000 - £65000 per annum
Posted 1 week ago Apply Now
TPP Recruitment, Hoxton, England (Hybrid)
£15 - £17 per hour
Posted 1 week ago Apply Now
TPP Recruitment, London, England (Hybrid)
£20.47 per hour
Posted 2 weeks ago Apply Now
TPP Recruitment, London, England (Hybrid)
£75150 - £79100 per annum
Posted 3 weeks ago Apply Now
Closing in 7 days
TPP Recruitment, London, England (Hybrid)
£31943 per annum
Posted 3 weeks ago Apply Now
Closing in 6 days
TPP Recruitment, London, England (Hybrid)
£32500 - £34000 per annum
Posted 3 weeks ago Apply Now
Closing in 2 days
TPP Recruitment, London, England (On-site)
£40000 per annum
Posted 4 weeks ago Apply Now
Closing in 2 days
TPP Recruitment, Greenwich, England (Hybrid)
£70000 per annum
Posted 4 weeks ago Apply Now
Page 1 of 1
Barons Court, England (On-site)
£14 per annum
Full-time
Temporary (3 months)
Job description
Ready to take on a Supporter Care Coordinator role where your work supports a meaningful cause?
 
This is a fantastic opportunity to join a purpose-led national charity as their Supporter Care Coordinator, supporting a vital Individual Giving programme at the heart of fundraising and supporter engagement.
 
This role would suit someone who enjoys building warm relationships, delivering excellent supporter care, and keeping things running smoothly behind the scenes, all while knowing their work truly makes a difference.
 
If you have previous experience in supporter care, fundraising administration, income processing or CRM systems - particularly within a membership, charity or non-profit setting, this could be the role for you!
 
Role: Supporter Care Coordinator
Organisation Type: Charity
Salary/Rate: £14.36 per hour
Working Arrangements: Full-time (37.5 hours per week)
Location: London (Hammersmith office-based)
Employment Type: Temporary position
Duration: 3 months
Closing Date: CVs are being reviewed on a rolling basis - early applications encouraged!
 
The Role:
 
As the Supporter Care Coordinator, you’ll play a central part in delivering outstanding supporter care and supporting Individual Giving activity, ensuring supporters feel valued, heard and appreciated at every touchpoint.
You’ll be the friendly first point of contact for supporters and will ensure donations are handled accurately and efficiently, acknowledgements are sent promptly, and CRM records are kept up to date. You’ll also support the delivery of fundraising appeals and collaborate across teams to improve processes and engagement.
 
Your responsibilities will include: 
  • Managing the appeals donation process, including opening post, batching cheques, recording donations on CRM, banking and acknowledgements
  • Acting as the first point of contact for supporter enquiries via phone, email and post, responding in a warm, friendly and professional manner
  • Supporting Individual Giving activities, including drafting copy, proofreading artwork, checking data and contributing to digital fundraising
  • Leading on the thanking process, including drafting content and setting up mail merges for appeal thank-you letters
  • Working closely with colleagues across the organisation during key fundraising periods
  • Liaising with suppliers and managing equipment used for in-house donation processing
  • Supporting ad hoc projects such as due diligence tasks, legacy and in-mem acknowledgements, and data reporting
  • Being flexible to support fundraising events (e.g. London Marathon)
About You:
 
You’ll be someone who genuinely enjoys engaging with supporters and understands the importance of excellent customer service in fundraising. You’ll be organised, proactive and comfortable managing multiple tasks with accuracy and care.
 
You’ll bring: 
  • Experience using CRM and income processing systems within a charity environment
  • Strong written and verbal communication skills
  • The ability to work independently while thriving as part of a small, collaborative team
  • A commitment to continuous learning and personal development
  • A genuine belief in the mission, values and impact of the organisation 
Why Apply?
 
Be part of a national charity making a real difference to children’s lives
Join a supportive, values-led organisation with a strong, inclusive culture
Play a key role in shaping supporter experience and engagement
 
Interested?
 
CVs are being reviewed on a rolling basis - early applications are encouraged. Apply now to be part of a charity that truly puts supporters at the heart of everything.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Posted by
TPP Recruitment View profile Organisation type Recruitment Agency Company size 0
Posted on: 31 December 2025
Closing date: 30 January 2026 at 23:59
Job ref: J82365
Tags: Administration