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Job description
Temporary Feedback & Complaints Administrator
Temporary Contract | 2–3 Month Assignment | ASAP Start
Full Time (35 hours per week) | Fully Remote or Office-Based (London or Birmingham)
£15.27 per hour PAYE (Regional) | £16.54 per hour PAYE (London)
We're recruiting for a temporary Feedback & Complaints Administrator to join a respected national charity during a busy period.
This role is ideal for someone with experience managing high volumes of complaints, escalations, customer feedback or casework administration. The key focus is on coordinating complaints through to resolution, maintaining accurate records, monitoring deadlines and ensuring cases are progressed efficiently.
Whilst reporting and data analysis experience would be beneficial, the priority is finding someone with strong complaints handling and administrative experience in a busy environment.
The Role
You will be responsible for coordinating and administering a feedback and complaints management system, ensuring cases are accurately logged, monitored and progressed from acknowledgement through to resolution.
Working closely with teams across the organisation, you will:
We're particularly interested in candidates who have:
Whilst not essential, the following would be advantageous:
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Temporary Contract | 2–3 Month Assignment | ASAP Start
Full Time (35 hours per week) | Fully Remote or Office-Based (London or Birmingham)
£15.27 per hour PAYE (Regional) | £16.54 per hour PAYE (London)
We're recruiting for a temporary Feedback & Complaints Administrator to join a respected national charity during a busy period.
This role is ideal for someone with experience managing high volumes of complaints, escalations, customer feedback or casework administration. The key focus is on coordinating complaints through to resolution, maintaining accurate records, monitoring deadlines and ensuring cases are progressed efficiently.
Whilst reporting and data analysis experience would be beneficial, the priority is finding someone with strong complaints handling and administrative experience in a busy environment.
The Role
You will be responsible for coordinating and administering a feedback and complaints management system, ensuring cases are accurately logged, monitored and progressed from acknowledgement through to resolution.
Working closely with teams across the organisation, you will:
- Manage and coordinate a high volume of complaints and feedback cases.
- Maintain accurate records and a clear audit trail within the complaints management system.
- Monitor the progress of investigations and follow up with stakeholders to ensure deadlines are met.
- Escalate complex, sensitive or overdue cases where appropriate.
- Liaise with teams across the organisation to support timely complaint resolution.
- Produce regular updates on complaint volumes and case progress.
- Support continuous improvement by identifying recurring themes and areas for learning.
- Ensure processes are followed consistently and in line with organisational policies and procedures.
We're particularly interested in candidates who have:
- Previous experience managing complaints, escalations, customer feedback, casework or investigations.
- Experience using a complaints, CRM, incident or feedback management system.
- Strong administrative and organisational skills.
- Excellent attention to detail and record-keeping abilities.
- The ability to manage multiple cases and competing priorities simultaneously.
- Strong written and verbal communication skills.
- Confidence working with stakeholders across a range of teams and departments.
- Good Microsoft Office skills, including Outlook, Word and Excel.
Whilst not essential, the following would be advantageous:
- Experience producing reports, dashboards or management information.
- Experience analysing complaints or feedback trends.
- Experience of presenting information to managers or senior stakeholders.
- Experience working within a charity, healthcare, public sector or regulated environment.
- Knowledge of compliance, governance or quality assurance processes.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Recruitment Agency 
0
Posted on: 21 July 2026
Closing date: 20 August 2026 at 23:59
Job ref: J82712
Tags: Administration
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Job description
Looking for a varied, hands-on role where you can shape both IT and operations?
Want to work for a charity consistenly recognised as one of the best charities to work for in the UK?
Job role: IT & Operations Manager
Location: Surrey, South East England (onsite)
Hours: 35 hours, Monday–Friday
Salary: Up to £43,000 + excellent benefits
Contract: Permanent
This is a great opportunity to join a purpose-driven organisation where your work will have real impact. You will play a key role in improving systems, supporting day-to-day operations, and driving efficiency across the organisation.
We’re partnering with a well-established, purpose-led charity recognised as a Top 10 Charity and Best Companies Top 50 employer. They’re looking for an Operations Manager with a strong IT focus to take ownership of a broad, business-critical remit.
The role:
This is a broad and varied role with a strong IT focus (c.70%), alongside responsibility for facilities, contracts, suppliers and fleet. It would suit someone who enjoys a practical, fast-paced role with real ownership and variety.
Key responsibilities
About you
This role is ideal for someone who enjoys variety, autonomy, and being hands-on while working in an organisation where your contribution has real purpose.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Want to work for a charity consistenly recognised as one of the best charities to work for in the UK?
Job role: IT & Operations Manager
Location: Surrey, South East England (onsite)
Hours: 35 hours, Monday–Friday
Salary: Up to £43,000 + excellent benefits
Contract: Permanent
This is a great opportunity to join a purpose-driven organisation where your work will have real impact. You will play a key role in improving systems, supporting day-to-day operations, and driving efficiency across the organisation.
We’re partnering with a well-established, purpose-led charity recognised as a Top 10 Charity and Best Companies Top 50 employer. They’re looking for an Operations Manager with a strong IT focus to take ownership of a broad, business-critical remit.
The role:
This is a broad and varied role with a strong IT focus (c.70%), alongside responsibility for facilities, contracts, suppliers and fleet. It would suit someone who enjoys a practical, fast-paced role with real ownership and variety.
Key responsibilities
- Lead IT operations alongside the external MSP, including service levels, escalations and performance management
- Provide hands-on support across a Microsoft environment, including user access, onboarding/offboarding and device management
- Oversee contracts, suppliers, renewals and cost control across operational services
- Support the running of 8 offices and properties, including leases, maintenance, security and office moves, working closely with external third parties
- Manage a fleet of 80 vehicles, including compliance, renewals and line management of the Fleet Administrator
- Support key business projects including systems replacement, office moves and fleet renewal
About you
- IT Management experience in a similar roles within charity, education or the public sector
- Strong hands-on IT experience, ideally within a Microsoft 365 environment
- Experience managing or working with an MSP and holding them to account on service delivery
- Confident managing suppliers, contracts and budgets
- Strong Excel and numerical skills
- Organised, proactive and comfortable juggling a varied workload
- Able to balance technical IT work with broader operational responsibilities
This role is ideal for someone who enjoys variety, autonomy, and being hands-on while working in an organisation where your contribution has real purpose.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 20 July 2026
Closing date: 19 August 2026 at 23:59
Job ref: J82631
Tags: IT
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Canary Wharf, England (Hybrid)
£16.19 per hour
Full-time
Temporary (3 months )
Job description
Fundraising Team Administrator
£16.19 per hour
3 Month Temporary Contract
Hybrid Working: 2 days per week in the office (one day must be Tuesday)
London
Starting: Week Commencing 3 August
Looking for a fast paced fundraising support role where no two days are the same? A well known national charity is seeking a highly organised Fundraising Team Administrator to provide essential support during a particularly busy period.
This is an excellent opportunity for an administrator who enjoys juggling multiple priorities, working with data and spreadsheets, and supporting the delivery of high profile projects and events. Joining a friendly and collaborative fundraising team, you will play a key role in helping the department run smoothly as they prepare for a number of major events over the coming months.
The Role As Fundraising Team Administrator, you will provide vital administrative support across the fundraising function, helping to keep projects on track and ensuring information is accurate and up to date.
Key responsibilities include:
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
£16.19 per hour
3 Month Temporary Contract
Hybrid Working: 2 days per week in the office (one day must be Tuesday)
London
Starting: Week Commencing 3 August
Looking for a fast paced fundraising support role where no two days are the same? A well known national charity is seeking a highly organised Fundraising Team Administrator to provide essential support during a particularly busy period.
This is an excellent opportunity for an administrator who enjoys juggling multiple priorities, working with data and spreadsheets, and supporting the delivery of high profile projects and events. Joining a friendly and collaborative fundraising team, you will play a key role in helping the department run smoothly as they prepare for a number of major events over the coming months.
The Role As Fundraising Team Administrator, you will provide vital administrative support across the fundraising function, helping to keep projects on track and ensuring information is accurate and up to date.
Key responsibilities include:
- Providing day to day administrative support to a busy fundraising team
- Supporting the planning and coordination of four major fundraising events
- Maintaining and updating spreadsheets, databases and team records
- Producing reports and tracking information using Excel
- Coordinating meetings, diaries and team logistics
- Managing documentation and ensuring information is organised effectively
- Supporting multiple managers and prioritising requests from a range of stakeholders
- Assisting with process improvements and general team coordination
- Previous administration experience within a busy office environment
- Strong Excel skills and confidence working with spreadsheets and data
- Excellent organisational and time management abilities
- Strong attention to detail and accuracy
- The ability to manage competing priorities and meet deadlines
- A proactive and flexible approach to work
- Excellent communication and interpersonal skills
- 3 month temporary contract
- Hybrid working arrangement
- Opportunity to support a successful fundraising team
- Varied and rewarding workload within the charity sector
- Immediate start available in August
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 16 July 2026
Closing date: 15 August 2026 at 23:59
Job ref: J82710
Tags: Administration
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Job description
Individual Giving & Supporter Experience Officer
Salary: £28,500 - £31,000 per annum (depending on experience)
Contract: Permanent
Hours: Full-time, 37 hours per week (30 hours considered)
Location: Hatfield, Hertfordshire (Hybrid working: office-based every Tuesday and Wednesday, with home working on other days.)
Help young people build positive, independent futures
Herts Young Homeless is looking for an Individual Giving & Supporter Experience Officer to play a key role in growing supporter income and engagement.
This is an exciting opportunity to join a well-respected charity supporting vulnerable young people across Hertfordshire. You'll lead on individual giving activity, develop inspiring supporter communications and help build lasting relationships that generate vital income for services that prevent and relieve youth homelessness. The role has a fundraising target of £100,000 and will also support the development of new initiatives, including legacy giving.
Why join Herts Young Homeless?
You'll be joining a supportive fundraising team of eight within a friendly organisation of around 50 staff. This is a charity where people stay, develop and genuinely see the impact of their work. Staff regularly hear directly from the young people they support, helping bring fundraising to life and providing a real connection between your work and the difference it makes.
What you'll be doing
We're open to candidates from fundraising, marketing, communications, customer engagement or similar backgrounds.
You'll bring:
What we offer
If you're a strong communicator who enjoys engaging supporters, delivering campaigns and using your skills to make a meaningful difference, we'd love to hear from you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Salary: £28,500 - £31,000 per annum (depending on experience)
Contract: Permanent
Hours: Full-time, 37 hours per week (30 hours considered)
Location: Hatfield, Hertfordshire (Hybrid working: office-based every Tuesday and Wednesday, with home working on other days.)
Help young people build positive, independent futures
Herts Young Homeless is looking for an Individual Giving & Supporter Experience Officer to play a key role in growing supporter income and engagement.
This is an exciting opportunity to join a well-respected charity supporting vulnerable young people across Hertfordshire. You'll lead on individual giving activity, develop inspiring supporter communications and help build lasting relationships that generate vital income for services that prevent and relieve youth homelessness. The role has a fundraising target of £100,000 and will also support the development of new initiatives, including legacy giving.
Why join Herts Young Homeless?
You'll be joining a supportive fundraising team of eight within a friendly organisation of around 50 staff. This is a charity where people stay, develop and genuinely see the impact of their work. Staff regularly hear directly from the young people they support, helping bring fundraising to life and providing a real connection between your work and the difference it makes.
What you'll be doing
- Leading and growing the individual giving programme
- Delivering supporter acquisition, retention and stewardship activity
- Creating engaging fundraising campaigns and communications across digital and direct channels
- Managing supporter relationships and delivering excellent supporter care
- Using CRM data and insight to improve engagement and fundraising performance
- Developing supporter journeys that encourage long-term support
- Monitoring income and identifying opportunities for growth
- Supporting fundraising appeals, campaigns and wider team activity
- Ensuring communications are compliant, accurate and supporter focused
We're open to candidates from fundraising, marketing, communications, customer engagement or similar backgrounds.
You'll bring:
- Excellent communication and relationship-building skills
- Strong attention to detail and organisational ability
- Experience using a CRM or database
- Confidence working with data and reporting information
- The ability to manage multiple priorities effectively
- A proactive, positive and collaborative approach
What we offer
- 25 days annual leave plus bank holidays, rising with service
- Birthday leave
- Holiday purchase scheme
- Pension scheme
- Group Life Insurance
- BHSF Health Cash Plan
- Employee Assistance Programme
- Blue Light Card discounts
- Company sick pay
- Ongoing training and development opportunities
- Long service awards and staff recognition schemes
If you're a strong communicator who enjoys engaging supporters, delivering campaigns and using your skills to make a meaningful difference, we'd love to hear from you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 16 July 2026
Closing date: 15 August 2026 at 23:59
Job ref: J82709FH
Tags: Fundraising, Direct / Supporters
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Greenwich, England (Hybrid)
£30236 per annum
Full-time
Contract (9-12 months)
Job description
Are you an organised administrator who enjoys providing excellent customer service, coordinating multiple priorities and building positive relationships with a wide range of stakeholders?
We're recruiting on behalf of a respected professional membership and accreditation organisation that works to improve standards and quality across workplace health services throughout the UK.
9–12 Month Maternity Cover | Full-time (35 hours) | Hybrid Working – London
As Accreditation Administrator, you'll support the delivery of a nationally recognised accreditation scheme, coordinating assessments, managing enquiries, maintaining accurate records and supporting training events and governance activities.
Key Responsibilities
About You
You'll have:
What's on Offer?
If this exciting opportunity is of interest don’t delay get in touch. We are reviewing CV’s as they come in. This role will ideally start around the 10th August.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We're recruiting on behalf of a respected professional membership and accreditation organisation that works to improve standards and quality across workplace health services throughout the UK.
9–12 Month Maternity Cover | Full-time (35 hours) | Hybrid Working – London
As Accreditation Administrator, you'll support the delivery of a nationally recognised accreditation scheme, coordinating assessments, managing enquiries, maintaining accurate records and supporting training events and governance activities.
Key Responsibilities
- Coordinate accreditation applications and assessments from start to finish
- Act as a first point of contact, delivering a responsive helpdesk service via phone and email
- Maintain accurate records, databases and online systems
- Produce reports, certificates and correspondence
- Process invoices and provide administrative support to the finance function
- Organise online training events and manage delegate registrations
- Support meetings, agendas and meeting papers
- Provide general administrative support, including diary and inbox management
About You
You'll have:
- Experience working in a busy administrative environment
- Excellent customer service and communication skills
- Strong organisational skills with the ability to manage competing priorities
- Experience producing accurate documents and spreadsheets
- Good Microsoft Office skills, including Outlook and Word
- Excellent attention to detail and an understanding of data protection and confidentiality
What's on Offer?
- 9–12 month maternity cover contract
- Hybrid working with a mix of home and London office-based working
- A varied and rewarding role within a friendly, supportive team
If this exciting opportunity is of interest don’t delay get in touch. We are reviewing CV’s as they come in. This role will ideally start around the 10th August.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 16 July 2026
Closing date: 15 August 2026 at 23:59
Job ref: J82704GH
Tags: Administration
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Job description
Regular Giving Officer (Fixed-Term Contract)
Salary: £46,614 - £56,345 per annum (pro rata if applicable)
Location: White City, London (attendance in the White City office every Tuesday and Thursday)
Contract: Fixed-Term Contract (approximately 3 months)
Help deliver fundraising campaigns that make a lasting difference
We are seeking an experienced direct marketing and fundraising professional to join a busy and ambitious fundraising team during a critical period of campaign activity.
This is an excellent opportunity for someone with significant experience in fundraising direct marketing who can quickly take ownership of campaigns, manage multiple projects simultaneously and deliver high-quality supporter communications with minimal supervision.
Working as part of a collaborative fundraising team, you will help drive donor acquisition, retention and stewardship activity through a range of channels, supporting philanthropic giving and long-term supporter engagement.
What you'll be doing
About you
We are looking for someone who can bring:
You will join a supportive team environment and will be expected to take ownership of campaign delivery during a particularly busy fundraising period.
Why join us?
This role offers the opportunity to:
We are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from candidates from all backgrounds and experiences who can demonstrate the skills needed to succeed in this role.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Salary: £46,614 - £56,345 per annum (pro rata if applicable)
Location: White City, London (attendance in the White City office every Tuesday and Thursday)
Contract: Fixed-Term Contract (approximately 3 months)
Help deliver fundraising campaigns that make a lasting difference
We are seeking an experienced direct marketing and fundraising professional to join a busy and ambitious fundraising team during a critical period of campaign activity.
This is an excellent opportunity for someone with significant experience in fundraising direct marketing who can quickly take ownership of campaigns, manage multiple projects simultaneously and deliver high-quality supporter communications with minimal supervision.
Working as part of a collaborative fundraising team, you will help drive donor acquisition, retention and stewardship activity through a range of channels, supporting philanthropic giving and long-term supporter engagement.
What you'll be doing
- Managing a portfolio of fundraising campaigns across direct mail, email, telephone and digital channels.
- Coordinating campaign delivery from briefing through to execution, ensuring projects are delivered on time and to a high standard.
- Working with internal stakeholders and external suppliers including agencies, designers, copywriters and mailing houses.
- Developing compelling fundraising communications, appeals and supporter stewardship materials.
- Managing campaign schedules, creative briefs, data briefs and production processes.
- Overseeing audience segmentation and supporting data selection processes.
- Monitoring campaign performance, analysing response rates and return on investment, and making recommendations for improvement.
- Producing reports and insights using fundraising and CRM data.
- Supporting budget monitoring and supplier management activities.
About you
We are looking for someone who can bring:
- Significant experience in direct marketing, fundraising or supporter acquisition and retention activity.
- Experience delivering multi-channel campaigns from concept through to completion.
- Strong project management and organisational skills.
- Excellent communication and copywriting abilities.
- Experience working with databases, reporting and campaign performance analysis.
- Confidence managing suppliers and stakeholder relationships.
- Strong Excel and Microsoft Office skills.
- Excellent attention to detail and the ability to manage competing priorities.
- The ability to work independently while collaborating effectively with colleagues across an organisation.
You will join a supportive team environment and will be expected to take ownership of campaign delivery during a particularly busy fundraising period.
Why join us?
This role offers the opportunity to:
- Play a key role in delivering impactful fundraising campaigns.
- Work with a broad range of stakeholders and suppliers.
- Gain exposure to sophisticated direct marketing and donor engagement programmes.
- Contribute directly to fundraising success and supporter growth.
- Build experience within a respected higher education fundraising environment.
We are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from candidates from all backgrounds and experiences who can demonstrate the skills needed to succeed in this role.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 16 July 2026
Closing date: 15 August 2026 at 23:59
Job ref: J82703
Tags: Fundraising, Direct / Supporters
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Job description
Job role: Senior Accountant
Salary: £63,900 per annum
Location: Remote with occasional travel to London
Hours: 35 hours per week
Contract: Permanent
Help shape the future of a growing professional membership organisation
We are seeking a technically strong Senior Accountant to join a respected UK professional body and educational charity at an exciting stage in its development.
With a growing membership base, expanding operations and ambitious plans, the organisation is establishing its own dedicated finance function. This newly created team will play a crucial role in supporting strategic decision-making, strengthening financial controls and ensuring the organisation continues to deliver excellent services to its members and stakeholders. The organisation operates a remote-first model and prides itself on being collaborative, supportive and values-led, with a strong commitment to continuous improvement and delivering high-quality services.
As the Senior Accountant, you will:
What we're looking for:
Why join?
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Salary: £63,900 per annum
Location: Remote with occasional travel to London
Hours: 35 hours per week
Contract: Permanent
Help shape the future of a growing professional membership organisation
We are seeking a technically strong Senior Accountant to join a respected UK professional body and educational charity at an exciting stage in its development.
With a growing membership base, expanding operations and ambitious plans, the organisation is establishing its own dedicated finance function. This newly created team will play a crucial role in supporting strategic decision-making, strengthening financial controls and ensuring the organisation continues to deliver excellent services to its members and stakeholders. The organisation operates a remote-first model and prides itself on being collaborative, supportive and values-led, with a strong commitment to continuous improvement and delivering high-quality services.
As the Senior Accountant, you will:
- Lead the monthly management accounts process
- Own balance sheet reconciliations and financial controls
- Support the preparation of statutory accounts and annual audits
- Manage UK and international VAT reporting
- Produce budgets, forecasts and cashflow projections
- Provide financial analysis and commentary to senior stakeholders
- Develop and improve finance processes, reporting templates and controls
- Support and mentor a Finance Officer within a small finance tea
- Work closely with budget holders and senior leaders to provide financial insight that supports informed decision-making
What we're looking for:
- Qualified Accountant (ACCA or CIMA)
- Strong understanding of FRS 102 and the Charities SORP
- Significant experience within the charity or not-for-profit sector
- Significant experience in financial accounting and management reporting
- Strong statutory accounts and audit experience
- Excellent balance sheet reconciliation skills
- Experience preparing and submitting VAT returns
- Advanced Excel skills, including working with and analysing large data sets
- Strong general ledger knowledge
Why join?
- Opportunity to help shape a newly established finance function
- Remote-first working environment with flexibility
- Collaborative and supportive culture
- Opportunity to work closely with senior leadership
- 10% employer pension contribution
- Income protection cover
- Life assurance
- Personal accident insurance
- 25 days annual leave
- Private medical insurance option
- Employee assistance and wellbeing support
- Ongoing professional development opportunities
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 15 July 2026
Closing date: 14 August 2026 at 23:59
Job ref: J82706CB
Tags: Finance
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Job description
Financial Planning and Analysis Lead
Salary: £80,000 - £85,000 pro rata
Contract: Fixed-Term Contract (6 Months)
Hours: 35 hours per week
Location: Central London (Hybrid, 1-2 days per week onsite)
This is a unique opportunity for an experienced FP&A professional to join a well-established membership organisation undergoing significant change and transformation.
With no dedicated FP&A function currently in place, this role has been created to provide immediate leadership across budgeting, forecasting, financial planning and management reporting. The successful candidate will play a pivotal role in delivering the next budget cycle while building stronger financial planning processes and reporting capabilities for the future.
This is a highly visible position requiring an individual who can quickly establish credibility with senior stakeholders, provide commercial challenge and insight, and drive meaningful improvements across finance processes, systems and controls.
What you will be doing
What we are looking for
You will be a genuine FP&A specialist with a proven track record of delivering budgeting, forecasting and planning processes in a complex organisatin such as a similar Royal College or membership organisation.
You will bring:
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Salary: £80,000 - £85,000 pro rata
Contract: Fixed-Term Contract (6 Months)
Hours: 35 hours per week
Location: Central London (Hybrid, 1-2 days per week onsite)
This is a unique opportunity for an experienced FP&A professional to join a well-established membership organisation undergoing significant change and transformation.
With no dedicated FP&A function currently in place, this role has been created to provide immediate leadership across budgeting, forecasting, financial planning and management reporting. The successful candidate will play a pivotal role in delivering the next budget cycle while building stronger financial planning processes and reporting capabilities for the future.
This is a highly visible position requiring an individual who can quickly establish credibility with senior stakeholders, provide commercial challenge and insight, and drive meaningful improvements across finance processes, systems and controls.
What you will be doing
- Lead and coordinate the full organisational budgeting process
- Manage forecasting and financial planning activities
- Develop a more structured and consistent FP&A framework
- Improve the quality, accuracy and usefulness of management reporting
- Produce insightful analysis to support strategic decision-making
- Partner with budget holders and senior leaders across the organisation
- Build robust financial models and business cases
- Support wider finance transformation initiatives
- Review and improve reporting processes, controls and systems
- Help embed stronger financial discipline, accountability and governance
What we are looking for
You will be a genuine FP&A specialist with a proven track record of delivering budgeting, forecasting and planning processes in a complex organisatin such as a similar Royal College or membership organisation.
You will bring:
- Qualified accountant (CIMA, ICAEW, ACCA or equivalent).
- Significant FP&A experience with a similar Royal College or membership organisation
- Strong budgeting, forecasting and financial planning expertise
- Advanced Excel and using Microsoft Dynamics 365 Business Central
- Experience providing and improving finance business partnering support in an organisation going through change or transformation.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 15 July 2026
Closing date: 14 August 2026 at 23:59
Job ref: J82705
Tags: Finance
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Job description
Finance Officer (Income)
Salary: £36,000 per annum
Hours: 33.75 hours per week (Monday–Friday, 9.15am–5.00pm)
Location: Central London
Working Pattern: Hybrid – 3 days per week in the office initially, reducing to 1 day per week once established in the role
Contract: 12-Month Fixed-Term Contract (Maternity Cover)
Are you an experienced Finance Officer with strong income reconciliation skills and experience working with CRM or membership systems?
We're recruiting on behalf of a well-established professional membership organisation for a Finance Officer to join their collaborative finance team during an exciting period of systems transformation. This is an excellent opportunity for someone who enjoys working with financial data, investigating discrepancies, improving processes and taking ownership of reconciliations.
The organisation supports a large membership base and manages significant volumes of subscription and fee income, making this an ideal opportunity for someone with experience in membership, subscription or recurring income environments.
The Role
This position is predominantly focused on income accounting (70%), with a smaller purchase ledger/accounts payable element (30%).
Working closely with the Finance Leadership team, you will be responsible for managing high-volume income transactions, reconciling data across finance and CRM systems, investigating anomalies and supporting the organisation through a major CRM migration project. This is a hands-on role that would suit someone who is confident working independently, interrogating data, investigating discrepancies and identifying practical solutions.
Key Responsibilities
About You
You will be someone who enjoys working with large volumes of data and can confidently investigate issues, identify trends and propose improvements.
Experience dealing with membership fees, subscriptions, deferred income or similar recurring income streams would be highly advantageous.
Essential Skills & Experience
Benefits Include
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Salary: £36,000 per annum
Hours: 33.75 hours per week (Monday–Friday, 9.15am–5.00pm)
Location: Central London
Working Pattern: Hybrid – 3 days per week in the office initially, reducing to 1 day per week once established in the role
Contract: 12-Month Fixed-Term Contract (Maternity Cover)
Are you an experienced Finance Officer with strong income reconciliation skills and experience working with CRM or membership systems?
We're recruiting on behalf of a well-established professional membership organisation for a Finance Officer to join their collaborative finance team during an exciting period of systems transformation. This is an excellent opportunity for someone who enjoys working with financial data, investigating discrepancies, improving processes and taking ownership of reconciliations.
The organisation supports a large membership base and manages significant volumes of subscription and fee income, making this an ideal opportunity for someone with experience in membership, subscription or recurring income environments.
The Role
This position is predominantly focused on income accounting (70%), with a smaller purchase ledger/accounts payable element (30%).
Working closely with the Finance Leadership team, you will be responsible for managing high-volume income transactions, reconciling data across finance and CRM systems, investigating anomalies and supporting the organisation through a major CRM migration project. This is a hands-on role that would suit someone who is confident working independently, interrogating data, investigating discrepancies and identifying practical solutions.
Key Responsibilities
- Reconcile income across bank accounts, CRM and finance systems.
- Investigate and resolve reconciliation discrepancies.
- Process membership and subscription income.
- Manage direct debit collections, refunds and income allocations.
- Extract, analyse and interrogate CRM data and financial reports.
- Support the migration to a new CRM system.
- Process supplier invoices and support purchase ledger activities.
- Reconcile company credit card expenditure.
- Assist with month-end processes and finance administration.
- Maintain accurate financial and CRM records.
- Support wider finance projects and process improvements.
About You
You will be someone who enjoys working with large volumes of data and can confidently investigate issues, identify trends and propose improvements.
Experience dealing with membership fees, subscriptions, deferred income or similar recurring income streams would be highly advantageous.
Essential Skills & Experience
- Strong experience within an income-focused finance role.
- Significant experience of high-volume bank reconciliations and income reconciliations.
- Experience working with CRM, membership or customer database systems.
- Experience extracting, analysing and interrogating financial data.
- Experience reconciling transactions across multiple systems.
- Sage experience is essential.
- Strong Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP.
- Purchase Ledger / Accounts Payable experience.
- Excellent attention to detail and problem-solving abilities.
- Ability to work independently and manage competing priorities.
Benefits Include
- Hybrid working with office attendance reducing to one day per week once established.
- 25 days annual leave plus bank holidays.
- Generous employer pension contribution.
- Private medical insurance.
- Employee discounts and wellbeing benefits.
- Professional development opportunities.
- Paid volunteering days.
- Supportive and collaborative team environment.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 13 July 2026
Closing date: 12 August 2026 at 23:59
Job ref: J82697-1
Tags: Finance
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Job description
PMO Analyst / Project Coordinator
£21.98 to £24.73 per hour
Hybrid working, 2 days per week in a London office
Interim contract
Temporary to start ASAP
An exciting opportunity has arisen to join a well-established charitable foundation with a national reach and a strong reputation for creating social impact.
The organisation is currently delivering a number of strategic projects and is looking to strengthen project governance, planning and portfolio oversight. They are seeking a practical, organised PMO professional who can support project delivery and help bring consistency and structure across a portfolio of change initiatives.
This is a hands on role focused on project coordination, governance, planning and reporting rather than large scale transformation leadership.
Key responsibilities
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
£21.98 to £24.73 per hour
Hybrid working, 2 days per week in a London office
Interim contract
Temporary to start ASAP
An exciting opportunity has arisen to join a well-established charitable foundation with a national reach and a strong reputation for creating social impact.
The organisation is currently delivering a number of strategic projects and is looking to strengthen project governance, planning and portfolio oversight. They are seeking a practical, organised PMO professional who can support project delivery and help bring consistency and structure across a portfolio of change initiatives.
This is a hands on role focused on project coordination, governance, planning and reporting rather than large scale transformation leadership.
Key responsibilities
- Support the creation and maintenance of Project Initiation Documents (PIDs)
- Maintain project plans, risks, actions and decision logs
- Coordinate project updates and reporting cycles
- Support planning workshops and project meetings
- Maintain portfolio registers and project documentation
- Track milestones, dependencies and project progress
- Prepare governance papers and reporting packs
- Manage PMO templates, guidance documents and central repositories
- Ensure projects are following agreed governance processes
- Experience working in a PMO, project support, project coordination or project management environment
- Strong organisational and administration skills
- Experience maintaining project documentation and reporting
- The ability to work independently and manage competing priorities
- Strong stakeholder management and communication skills
- Good knowledge of project governance and project lifecycles
- Strong Microsoft Office skills, particularly Excel, PowerPoint and Teams
- PMO Analyst
- Senior PMO Analyst
- Project Support Officer
- PMO Coordinator
- Project Coordinator
- Junior Project Manager
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 09 July 2026
Closing date: 08 August 2026 at 23:59
Job ref: J82680
Tags: Project Management
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London, England (On-site)
£38100 per annum
Part-time
Contract
Job description
Have you used your own experience of mental health recovery to support others? Have you supported, mentored, coached or supervised colleagues, volunteers or peers and are ready to help develop two new Peer Support Workers?
£38,100 per annum (£30,480 pro rata)
30 hours per week (Monday–Thursday)
9-Month Fixed-Term Contract
TPP is recruiting a Senior Peer Support Worker to support people receiving care within inpatient rehabilitation services and as they transition back into the community.
Drawing on your lived experience of mental health challenges and recovery, you will provide practical and emotional support, helping individuals work towards their goals, build resilience and connect with their communities. You will also supervise and support two newly appointed Peer Support Workers.
Key Responsibilities
Essential:
Interviews: The organisation is ideally looking to hold face-to-face interviews on 20th July.
?? To apply or find out more, please contact Gemma at TPP Recruitment. We encourage early applications, as applications will be reviewed on a rolling basis and the vacancy may close sooner if a suitable candidate is identified.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
£38,100 per annum (£30,480 pro rata)
30 hours per week (Monday–Thursday)
9-Month Fixed-Term Contract
TPP is recruiting a Senior Peer Support Worker to support people receiving care within inpatient rehabilitation services and as they transition back into the community.
Drawing on your lived experience of mental health challenges and recovery, you will provide practical and emotional support, helping individuals work towards their goals, build resilience and connect with their communities. You will also supervise and support two newly appointed Peer Support Workers.
Key Responsibilities
- Provide one-to-one peer support in inpatient and community settings
- Help people achieve personal goals and reduce social isolation
- Supervise, mentor and support two Peer Support Workers
- Promote recovery-focused, person-centred practice
- Support care planning and discharge processes
- Identify and escalate safeguarding and risk concerns
- Build positive relationships with healthcare professionals and community partners
Essential:
- Lived experience of mental health challenges and recovery
- Experience supervising, mentoring, coaching or supporting staff, volunteers, peers or service users
- Strong communication and relationship-building skills
- Understanding of safeguarding, risk and professional boundaries
- Good organisational and IT skills
- Use your lived experience to make a real difference
- Supportive and values-led organisation
- Learning and development opportunities
- Generous annual leave and additional staff benefits
Interviews: The organisation is ideally looking to hold face-to-face interviews on 20th July.
?? To apply or find out more, please contact Gemma at TPP Recruitment. We encourage early applications, as applications will be reviewed on a rolling basis and the vacancy may close sooner if a suitable candidate is identified.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 08 July 2026
Closing date: 07 August 2026 at 23:59
Job ref: J82690GH
Tags: Social / Support Work
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Job description
Looking to start or develop a career in sales and account management with an organisation that genuinely invests in your growth?
TPP Recruitment is supporting a well-established awarding organisation in the search for a Commercial Executive to join its commercial team. This is an excellent opportunity for someone with strong communication skills, a customer-focused mindset and the ambition to build a long-term career in business development and account management.
Whether you have some experience in sales, customer service or another client-facing role, or you're looking to take your first step into a commercial career, this organisation is open-minded about backgrounds and focused on potential.
Salary: £25,010 per annum
Employment type: Permanent
Working arrangements: Hybrid – Monday-Thursday in the Head Office in Lancaster, work from home on Fridays (flexible working options will be considered).
Working pattern: Full-time, 35 hours per week
Other benefits:
About the Organisation
TPP Recruitment is supporting a well-established UK awarding organisation that develops qualifications and learning solutions which support individuals, employers and training providers nationwide.
With a strong reputation for customer service and partnership working, the organisation is committed to growing its market presence while maintaining excellent relationships with existing customers.
About the Role
As a Commercial Executive, you will manage a portfolio of education and training provider accounts, acting as their primary point of contact and ensuring they receive an excellent customer experience.
You will be responsible for both customer retention and new business development, identifying opportunities to expand relationships while supporting customers throughout their journey.
The role is predominantly office-based and relationship-focused, with customer engagement taking place mainly via telephone, email and online meetings rather than extensive travel.
Key Responsibilities
Skills / Experience Required
Previous experience in a sales, account management, customer service or business support role would be beneficial but is not essential.
To Apply
Interview Process
The interview process will vary depending on location:
As part of the selection process, shortlisted candidates will be asked to deliver a presentation outlining their proposed first 30, 60 and 90 days in the role.
Deadline
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
TPP Recruitment is supporting a well-established awarding organisation in the search for a Commercial Executive to join its commercial team. This is an excellent opportunity for someone with strong communication skills, a customer-focused mindset and the ambition to build a long-term career in business development and account management.
Whether you have some experience in sales, customer service or another client-facing role, or you're looking to take your first step into a commercial career, this organisation is open-minded about backgrounds and focused on potential.
Salary: £25,010 per annum
Employment type: Permanent
Working arrangements: Hybrid – Monday-Thursday in the Head Office in Lancaster, work from home on Fridays (flexible working options will be considered).
Working pattern: Full-time, 35 hours per week
Other benefits:
- Generous bonus structure
- Significant autonomy and ownership of your region
- Extensive opportunities for career progression and professional development
- Join a supportive and collaborative commercial team
- Work for an organisation with a strong reputation across the education and skills sector
About the Organisation
TPP Recruitment is supporting a well-established UK awarding organisation that develops qualifications and learning solutions which support individuals, employers and training providers nationwide.
With a strong reputation for customer service and partnership working, the organisation is committed to growing its market presence while maintaining excellent relationships with existing customers.
About the Role
As a Commercial Executive, you will manage a portfolio of education and training provider accounts, acting as their primary point of contact and ensuring they receive an excellent customer experience.
You will be responsible for both customer retention and new business development, identifying opportunities to expand relationships while supporting customers throughout their journey.
The role is predominantly office-based and relationship-focused, with customer engagement taking place mainly via telephone, email and online meetings rather than extensive travel.
Key Responsibilities
- Managing and developing a portfolio of customer accounts
- Building strong relationships with existing and prospective customers
- Achieving customer retention and new business targets
- Identifying opportunities to grow customer spend and engagement
- Maintaining accurate customer records using CRM systems
- Providing exceptional customer service and resolving customer enquiries
- Monitoring sales pipelines and forecasting activity
- Conducting gap analysis and identifying commercial opportunities
- Collaborating with internal teams to deliver excellent customer outcomes
- Supporting conferences, events and webinars when required
Skills / Experience Required
- Excellent verbal and written communication skills
- A commitment to delivering outstanding customer service
- A positive, proactive and enthusiastic approach
- Strong organisational and prioritisation skills
- Confidence building relationships with customers
- The ability to work towards targets and deadlines
- Good IT skills, including database or CRM systems
- A willingness to learn and develop within a commercial environment
- A collaborative approach to working with colleagues
Previous experience in a sales, account management, customer service or business support role would be beneficial but is not essential.
To Apply
- Please submit your CV
Interview Process
The interview process will vary depending on location:
- Candidates based near the organisation's Northwest office will attend a single in-person interview
- Candidates based further afield will complete a two-stage process, comprising an online interview followed by a final in-person interview
As part of the selection process, shortlisted candidates will be asked to deliver a presentation outlining their proposed first 30, 60 and 90 days in the role.
Deadline
- Applications are being reviewed on a rolling basis until the position is filled.
- Early application is recommended.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 03 July 2026
Closing date: 02 August 2026 at 23:59
Job ref: J82683
Tags: Business Development
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Job description
Are you a relationship-focused sales professional who enjoys building long-term partnerships and identifying opportunities for growth?
TPP Recruitment is supporting an established education organisation to recruit a Business Development Manager. This is an exciting opportunity to join a growing EdTech team, working with schools across the UK and internationally to promote innovative digital learning solutions that support literacy, numeracy, wellbeing and phonics.
This role offers the opportunity to manage an existing customer portfolio whilst developing new business opportunities, making a meaningful contribution to educational outcomes and organisational growth.
Salary: £36,849 per annum
Employment type: Permanent
Working arrangements: Hybrid – 3 days based at the Head Office in Lancaster and two days working from home, including Fridays. (flexible working options will be considered)
Working pattern: Full-time, 35 hours per week
Other benefits:
About the Organisation
Our client is a well-established organisation operating within the education and learning sector. Their digital learning products help schools improve outcomes across literacy, numeracy, wellbeing and phonics, supporting thousands of schools both nationally and internationally.
With ambitious growth plans and a strong reputation for quality, they are seeking a Business Development Manager to play a key role in expanding their reach and strengthening relationships with existing customers.
About the Role
As Business Development Manager, you will take ownership of a regional portfolio of school customers, combining account management with proactive business development activity.
Working closely with colleagues across sales, customer experience and marketing, you will identify opportunities to increase product adoption, build lasting customer relationships and drive revenue growth.
The role involves managing an established customer base of schools whilst developing new partnerships and opportunities. Although predominantly office and home-based, there will be occasional travel to customer meetings, trust events and education conferences throughout the year.
Key Responsibilities
Skills / Experience Required
Previous EdTech experience is not required. The organisation is keen to attract candidates with strong relationship-building and commercial skills who are passionate about supporting educational organisations.
To Apply
Interview Process
Deadline
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
TPP Recruitment is supporting an established education organisation to recruit a Business Development Manager. This is an exciting opportunity to join a growing EdTech team, working with schools across the UK and internationally to promote innovative digital learning solutions that support literacy, numeracy, wellbeing and phonics.
This role offers the opportunity to manage an existing customer portfolio whilst developing new business opportunities, making a meaningful contribution to educational outcomes and organisational growth.
Salary: £36,849 per annum
Employment type: Permanent
Working arrangements: Hybrid – 3 days based at the Head Office in Lancaster and two days working from home, including Fridays. (flexible working options will be considered)
Working pattern: Full-time, 35 hours per week
Other benefits:
- Generous bonus structure
- Opportunity to work with innovative educational products making a positive impact in schools
- Extensive opportunities for career progression and professional development
- Join a supportive and collaborative commercial team
- Work for an organisation with a strong reputation across the education and skills sector
About the Organisation
Our client is a well-established organisation operating within the education and learning sector. Their digital learning products help schools improve outcomes across literacy, numeracy, wellbeing and phonics, supporting thousands of schools both nationally and internationally.
With ambitious growth plans and a strong reputation for quality, they are seeking a Business Development Manager to play a key role in expanding their reach and strengthening relationships with existing customers.
About the Role
As Business Development Manager, you will take ownership of a regional portfolio of school customers, combining account management with proactive business development activity.
Working closely with colleagues across sales, customer experience and marketing, you will identify opportunities to increase product adoption, build lasting customer relationships and drive revenue growth.
The role involves managing an established customer base of schools whilst developing new partnerships and opportunities. Although predominantly office and home-based, there will be occasional travel to customer meetings, trust events and education conferences throughout the year.
Key Responsibilities
- Manage and grow relationships with existing school customers
- Identify and develop new business opportunities within assigned territories
- Deliver demonstrations and presentations to school stakeholders and decision-makers
- Develop and implement regional sales strategies
- Build and maintain a strong sales pipeline using CRM systems
- Drive upselling and cross-selling opportunities across the product portfolio
- Gather market intelligence and customer feedback to support future product development
- Work collaboratively with marketing colleagues to increase brand awareness
- Attend conferences, exhibitions and networking events
- Contribute to sales forecasting and performance reporting
Skills / Experience Required
- Experience working within the education sector
- Experience in business development, account management or relationship management roles
- A strong customer-focused approach with excellent stakeholder engagement skills
- Experience building and maintaining long-term client relationships
- The ability to identify opportunities and convert them into revenue growth
- Excellent communication, presentation and influencing skills
- Strong organisational and pipeline management skills
- Confidence working independently whilst contributing to wider team objectives
Previous EdTech experience is not required. The organisation is keen to attract candidates with strong relationship-building and commercial skills who are passionate about supporting educational organisations.
To Apply
- Please submit your cover letter and CV outlining your relevant education sector and business development experience.
Interview Process
- 2 stage process
- Online
Deadline
- Applications are being reviewed on a rolling basis until the position is filled.
- Early application is recommended.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 03 July 2026
Closing date: 02 August 2026 at 23:59
Job ref: J82684
Tags: Business Development
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Job description
Are you a relationship-focused sales professional who enjoys building partnerships, growing accounts and identifying new business opportunities?
TPP Recruitment is supporting a well-established awarding organisation to recruit a Client Relationship Executive. This is a newly created role with significant growth potential, offering the opportunity to manage a portfolio of education and training sector clients across London and the Southeast while developing new business opportunities.
This position would suit someone with experience in sales, business development, account management or partnership management who enjoys working autonomously, building lasting client relationships and achieving commercial targets.
Salary: £29,930 per annum
Employment type: FTC for 12 months
Working arrangements: Remote (UK based), with travel required to Lancaster (UK) Head Office as required. This role involves frequent travel and overnight stays.
Working pattern: Full-time, 35 hours per week
Other benefits:
About the Organisation
TPP Recruitment is supporting a well-established UK awarding organisation that develops qualifications and learning solutions which support individuals, employers and training providers nationwide.
With a strong reputation for customer service and partnership working, the organisation is committed to growing its market presence while maintaining excellent relationships with existing customers.
About the Role
As Client Relationship Executive, you will take ownership of a portfolio of existing customers whilst identifying and securing new business opportunities across your region.
You will manage accounts, ensuring excellent customer engagement, high retention levels and sustainable income growth. Alongside maintaining existing partnerships, you will work closely with prospective customers, developing a strong pipeline of opportunities and promoting the organisation's portfolio of qualifications and services.
Key Responsibilities
Skills / Experience Required
To Apply
Interview Process
The interview process will vary depending on location:
As part of the selection process, shortlisted candidates will be asked to deliver a presentation outlining their proposed first 30, 60 and 90 days in the role.
Deadline
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
TPP Recruitment is supporting a well-established awarding organisation to recruit a Client Relationship Executive. This is a newly created role with significant growth potential, offering the opportunity to manage a portfolio of education and training sector clients across London and the Southeast while developing new business opportunities.
This position would suit someone with experience in sales, business development, account management or partnership management who enjoys working autonomously, building lasting client relationships and achieving commercial targets.
Salary: £29,930 per annum
Employment type: FTC for 12 months
Working arrangements: Remote (UK based), with travel required to Lancaster (UK) Head Office as required. This role involves frequent travel and overnight stays.
Working pattern: Full-time, 35 hours per week
Other benefits:
- Generous bonus structure
- Significant autonomy and ownership of your region
- Extensive opportunities for career progression and professional development
- Join a supportive and collaborative commercial team
- Work for an organisation with a strong reputation across the education and skills sector
About the Organisation
TPP Recruitment is supporting a well-established UK awarding organisation that develops qualifications and learning solutions which support individuals, employers and training providers nationwide.
With a strong reputation for customer service and partnership working, the organisation is committed to growing its market presence while maintaining excellent relationships with existing customers.
About the Role
As Client Relationship Executive, you will take ownership of a portfolio of existing customers whilst identifying and securing new business opportunities across your region.
You will manage accounts, ensuring excellent customer engagement, high retention levels and sustainable income growth. Alongside maintaining existing partnerships, you will work closely with prospective customers, developing a strong pipeline of opportunities and promoting the organisation's portfolio of qualifications and services.
Key Responsibilities
- Manage and develop a portfolio of existing customer accounts
- Achieve a minimum 95% customer retention rate
- Generate new business revenue annually
- Identify opportunities to grow existing accounts through additional products and services
- Build relationships with key stakeholders across colleges, training providers, adult education providers and employers
- Develop and deliver regional account and sales plans
- Create and maintain an active pipeline of new business opportunities
- Present solutions to prospective customers and decision-makers
- Maintain accurate customer records and pipeline activity within the CRM system
- Gather market intelligence and customer feedback to support future product development
- Represent the organisation at meetings, events and conferences
- Work collaboratively with customer experience, marketing and product teams
Skills / Experience Required
- Experience in sales, business development, account management or partnership development
- A strong record of achieving commercial targets
- Excellent relationship-building and stakeholder management skills
- Strong verbal and written communication skills
- The ability to manage multiple priorities and work independently
- A customer-focused approach
- Strong organisational and planning skills
- A full UK driving licence and access to a vehicle
- Willingness to travel frequently and stay overnight when required
- Experience within education, awarding organisations, training providers or the wider learning and skills sector (desirable)
- Knowledge of qualifications, assessment or education services (desirable)
To Apply
- Please submit your CV outlining your relevant commercial, sales or business development experience.
Interview Process
The interview process will vary depending on location:
- Candidates based near the organisation's Northwest office will attend a single in-person interview
- Candidates based further afield will complete a two-stage process, comprising an online interview followed by a final in-person interview
As part of the selection process, shortlisted candidates will be asked to deliver a presentation outlining their proposed first 30, 60 and 90 days in the role.
Deadline
- Applications are being reviewed on a rolling basis until the position is filled.
- Early application is recommended.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 03 July 2026
Closing date: 02 August 2026 at 23:59
Job ref: J82682
Tags: Business Development
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Thank you!
Job description
Are you a relationship-focused sales professional who enjoys developing long-term partnerships rather than chasing quick wins?
TPP Recruitment is supporting a leading UK awarding organisation to recruit a Commercial Manager. This is an exciting opportunity to inherit an established portfolio of customers and prospects while driving growth across a well-respected organisation with ambitious plans for the future.
Operating within the education and skills sector, you will work with colleges, training providers, adult education organisations and employers, building trusted relationships that deliver excellent customer retention alongside sustainable new business growth.
Salary: £47,859 per annum
Employment type: Permanent
Working arrangements: Remote (UK based), with travel required to Lancaster (UK) Head Office as required. This role involves frequent travel and overnight stays.
Working pattern: Full-time, 35 hours per week
Other benefits:
About the Organisation
TPP Recruitment is supporting a well-established UK awarding organisation that develops qualifications and learning solutions which support individuals, employers and training providers nationwide.
With a strong reputation for customer service and partnership working, the organisation is committed to growing its market presence while maintaining excellent relationships with existing customers.
About the Role
As Commercial Manager, you will take responsibility for a portfolio of existing customer accounts across the West Midlands, Wales and Southwest region, while also identifying and securing new business opportunities.
This is a highly client-facing position, with regular travel across your territory and approximately two to three days each week spent meeting customers and prospects. The sales cycle is consultative and relationship-led, requiring patience, credibility and a long-term approach to business development.
You will be responsible for customer retention while building a strong pipeline of new opportunities and contributing to regional growth targets.
Key Responsibilities
Skills / Experience Required
To Apply
Interview Process
The interview process will vary depending on location:
As part of the selection process, shortlisted candidates will be asked to deliver a presentation outlining their proposed first 30, 60 and 90 days in the role.
Deadline
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
TPP Recruitment is supporting a leading UK awarding organisation to recruit a Commercial Manager. This is an exciting opportunity to inherit an established portfolio of customers and prospects while driving growth across a well-respected organisation with ambitious plans for the future.
Operating within the education and skills sector, you will work with colleges, training providers, adult education organisations and employers, building trusted relationships that deliver excellent customer retention alongside sustainable new business growth.
Salary: £47,859 per annum
Employment type: Permanent
Working arrangements: Remote (UK based), with travel required to Lancaster (UK) Head Office as required. This role involves frequent travel and overnight stays.
Working pattern: Full-time, 35 hours per week
Other benefits:
- Generous bonus structure
- Significant autonomy and ownership of your region
- Extensive opportunities for career progression and professional development
- Join a supportive and collaborative commercial team
- Work for an organisation with a strong reputation across the education and skills sector
About the Organisation
TPP Recruitment is supporting a well-established UK awarding organisation that develops qualifications and learning solutions which support individuals, employers and training providers nationwide.
With a strong reputation for customer service and partnership working, the organisation is committed to growing its market presence while maintaining excellent relationships with existing customers.
About the Role
As Commercial Manager, you will take responsibility for a portfolio of existing customer accounts across the West Midlands, Wales and Southwest region, while also identifying and securing new business opportunities.
This is a highly client-facing position, with regular travel across your territory and approximately two to three days each week spent meeting customers and prospects. The sales cycle is consultative and relationship-led, requiring patience, credibility and a long-term approach to business development.
You will be responsible for customer retention while building a strong pipeline of new opportunities and contributing to regional growth targets.
Key Responsibilities
- Manage and develop relationships with existing customer accounts
- Maintain a minimum customer retention rate of 95%
- Identify, develop and convert new business opportunities across your region
- Deliver against annual new business growth targets
- Create and manage a robust sales pipeline through consistent prospect engagement
- Conduct regular customer visits and account reviews
- Present to senior stakeholders, decision-makers and prospective customers
- Use CRM systems to track opportunities, forecast income and monitor performance
- Work closely with marketing, customer service and product teams to support growth
- Gather customer intelligence and market insight to influence future development
- Represent the organisation at meetings, events and conferences
Skills / Experience Required
- Successful experience in sales, business development, account management or partnership management
- A strong track record of achieving commercial targets and growing customer relationships
- Excellent communication, presentation and stakeholder management skills
- Experience managing multiple accounts and opportunities simultaneously
- The ability to work independently while collaborating effectively with colleagues
- Strong organisational and planning skills
- A customer-focused and consultative approach to sales
- Experience within education, awarding organisations, training providers, further education or skills-based sectors (desirable)
- Knowledge of qualifications, assessment or learning services (desirable)
To Apply
- Please submit your CV outlining your relevant commercial, sales or business development experience.
Interview Process
The interview process will vary depending on location:
- Candidates based near the organisation's Northwest office will attend a single in-person interview
- Candidates based further afield will complete a two-stage process, comprising an online interview followed by a final in-person interview
As part of the selection process, shortlisted candidates will be asked to deliver a presentation outlining their proposed first 30, 60 and 90 days in the role.
Deadline
- Applications are being reviewed on a rolling basis until the position is filled.
- Early application is recommended.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Organisation
Posted on: 03 July 2026
Closing date: 02 August 2026 at 23:59
Job ref: J82681
Tags: Business Development
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