This role is on a rolling deadline. Applicants will be shortlisted and interviewed as and when required, therefore it may close earlier than the closing date

About us

Christian Aid believes that everyone, regardless of faith or race, is entitled to live a full life, free from poverty. We believe in tackling the root causes of poverty, not just the symptoms. And we believe the world can and must be changed so there is equality, dignity and freedom for all. If you're as driven as we are to make this change happen, and want to inspire others to help make it happen, then join us.

About the role

Central Supporter Engagement Coordinators play a leading role in stewarding, inspiring, and engaging churches, Christian Aid groups and individuals to build on the agency of Christian Aid's supporters. They are responsible for establishing stronger and more effective relationships and maintaining and increasing supporters' level of engagement. They undertake a diverse range of stewardship and enquiry management activities, as well as being proactive in equipping and motivating churches, groups and individuals to pray, act and particularly give, in order to expose the scandal of poverty and to contribute effectively to its eradication. They are responsible for capturing and processing supporter information and providing consistent outstanding customer service and stewardship. The team will be experienced in data management and will gain specific expertise in Christian Aid systems. The Central Supporter Engagement team are also responsible for providing excellent office-based support to complement support from regional colleagues, working together to achieve the strategic objectives of the Fundraising and Supporter Engagement department and the wider organisation. You will be required to work closely with regional colleagues across the UK.

About you

You will have a solid track record of working in a customer care environment, including handling enquiries and complaints and dealing with difficult and/or sensitive calls. You will have experience of having worked with a customer database, including inputting, editing and extracting data. You will be used to dealing with new and existing supporters by telephone and in written communications and be able liaise with, and build relationships with, a broad range of people in a friendly, outgoing and positive manner. You will have knowledge and experience of good donor management or customer care.

You will be able to demonstrate appropriate assertiveness to set manageable expectations and deal positively with supporters whose expectations cannot be met. You will also have the ability to retain clarity and focus in a very busy environment with excellent attention to detail as well as a systematic approach to work.

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Age Cymru aim to provide life-enhancing services and vital support to people in later life. We and our local partners deliver a range of services across Wales

One of these services is a telephone befriending service and we are recruiting for a full-time Volunteer Officer to co-ordinate the recruitment, support and management of volunteers for the 'Friend in Need' telephone befriending service, and oversee the day to day implementation of the service, in a consistent and efficient way to ensure a high quality volunteer experience.

This role is fixed term until March 2021.

About you

* Passionate about the needs and aspirations of older people
* Understanding of safeguarding issues
* Commitment to equal opportunities, and developing services or support that meets the needs of specific target groups
* Coordinating, recruiting, selecting and supporting volunteers
* Designing and delivering training related to volunteer induction/policy and procedures.
* Ability to work with a wide range of people, and different audiences
* A confident and positive approach to handling interaction with others by using a full range of interpersonal skills
* Ability to produce written materials to a high standard, for example, leaflets and promotional materials.
* Ability to identify potential blocks to progress and adapt work appropriately to overcome obstacles to achieve goals.
* Ability to speak Welsh - Desirable

What we offer in return

* Holiday - 27 days made up of 24 choice days and 3 days to be used between Christmas & New Year - Including carry forward
* Flexible Hours Working Scheme
* Employer pension
* Generous life assurance up to 4 times your annual salary
* Healthcare cashback plan
 

Additional Information

For full job details please review the attached job description.

Due to Covid-19 interviews for these roles will be conducted via video.

These roles will be home based until the guidelines regarding Covid-19 change. The role can then be based out of Cardiff or Mold office, or continue to be home based within Wales.

The role holder will be required to provide a car for business use and some occasional travel across Wales may be required. There may be occasional requirements to work evenings and weekends - these will be planned in advance.

Age Cymru is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age Cymru is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

We politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

As you can imagine due to the current circumstances, the demand for our services has increased therefore we are looking for a friendly Volunteer Coordinator looking to develop their career in a fast-paced charity team.

You will have the opportunity to oversee the on-going development and coordination of a programme of volunteer-led community activities for older people that connect people with their communities and improve health and wellbeing.

The role will also involve 

1. Coordinating all aspects of the volunteer journey from recruitment, selection, induction, placement to on-going support and supervision. 

2. Facilitating a bespoke training programme for volunteers that provides a range of opportunities to develop and learn. 

3. Promoting a positive environment for volunteers ensuring regular communication and forums for discussion. 

For more information, please read the job description that has been attached. 

Age UK Lambeth staff are given the room to grow and develop their skills. This role will be a great chance to do so as you contribute to helping the most vulnerable and isolated clients in our community.

How to Apply

To apply click on apply for this vacancy and follow the instructions. You will be required to upload your curriculum vitae and a letter of application setting out how your experience, skills and abilities meet the selection criteria set out in the job description and person specification.

Closing Date:  18th June 2020

Interview Process

Interviews will be held virtually.  If you are selected for an interview we will write to you as soon as possible to let you know what the interview process will entail.

Do you love helping people? Do you have experience of working in Health and Social Care? We would love to hear from you if you would like to make a real difference to the lives of older isolated people in Hertfordshire.

Reach Out is a project that aims to reduce loneliness in those who have recently been discharged from hospital, by linking them up with a trained volunteer in their neighbourhood who can visit them to help them to feel less lonely and isolated.

Our aim is to ensure those we support for have an enjoyable life and increase their confidence and independence. This role will enable you to use your excellent communication and listening skills to recruit, support, develop and inspire a team of volunteers to provide companionship and practical support to older people who are home from hospital and who are socially isolated.

The role is predominantly home-based during COVID-19. Covering the South and West Hertfordshire catchment area from Watford General Hospital.  The role will include county-wide travel including periodic visits to the main office in Letchworth Garden City. 

N.B ALL APPLICATIONS MUST BE ACCOMPANIED BY A COVER LETTER OUTLING YOUR SUITABILITY FOR THE ROLE ACCORDING TO THE JOB DESCRIPTION AND PERSON SPECIFICATION BELOW.

Job Description

Purpose of the Post 

To co-ordinate the matching of referred clients who have recently been discharged from hospital with local trained volunteers who can offer short term companionship and practical support to help them feel less lonely and isolated.

Main Duties and Responsibilities 

• To support the Project Manager with the development of the Reach Out Project.
• To recruit, interview and process all potential volunteer applications
• To organise and assist with the delivery of regular training sessions for new volunteer recruits including updating and preparing induction materials. 
• To organise and deliver training for volunteers. (Via Zoom or other online meeting platforms during COVID-19)
• To manage all volunteers, ensuring they are retained and recognised 
• To contact all referred clients and complete risk assessments and assess support needs. To build relationships with clients, referring agents and other professionals involved in clients’ support where appropriate.
• In future, to arrange visits to clients in their own homes. This will be subject to lockdown restrictions and government guidance around self-isolation for older people.
• Match /allocate volunteers to individual clients, having regard to their location, availability, experience, and compatibility etc
• To record sensitive information securely and update as required
• To carry out follow up monitoring calls and visit with users of the service 
• Keep in regular contact with volunteers to ensure they are motivated, safe and effective and have a positive volunteering experience
• Receive, assess, and respond to service requests promptly, courteously and effectively.
• To work in partnership with the Hospital Discharge and Herts Help Community Navigators to identify clients 
• Be responsible and accountable for the delivery of a high-quality service 
• To increase the accessibility of the information about the project and its development 
• Ensure that the volunteer recruitment software is kept up to date 
• Understand and comply with the requirements of the Data Protection Act ensuring confidentiality of information in respect of records maintained and tasks undertaken. 
• To undertake administration associated with the project 
• Promote good practice in all areas of the project 
• Maintain effective working partnerships with public sector agencies, other voluntary organisations and local businesses.  Also, where appropriate, establishing new links. 
• Support the project manager to create monthly statistical data and produce quarterly monitoring reports 
• To put up displays promoting the initiative throughout the local area e.g. supermarkets, libraries etc 
• To organise outreach recruitment events (subject to social distancing) and actively seek publicity through the local media 
• To give talks and presentations to promote the benefits of Reach Out to local professionals, groups and businesses in the local community 
• To help raise the public awareness of the Reach Out project together with the #TeamHerts Volunteering Marketing Manager 
• Represent NHCVS at events and meetings as required. This will include online meetings, networks and forums.
• To undertake other work that may arise on a day to day basis to support the objectives of NHCVS, as required by the line manager. 
• To undertake training as required.
• The post holder must hold a full, clean driving licence and insure their own vehicle for work. 

Person Specification

Essential

Skills and Qualifications

GCSE or equivalent in Maths/English

Excellent verbal and written communication skills

Ability to form strong positive relationships with people across a diverse range of backgrounds

Ability to empower others and encourage participation

Ability to plan and prioritise workload and meet deadlines

Excellent IT Skills including Microsoft Office, email, internet, Zoom Video Conferencing and social media

Ability to work both in a team and individually

Knowledge and Experience

Understanding the issues and health needs affecting vulnerable and/or older people.

An understanding of safeguarding procedures

Understanding of the value of volunteers and a commitment to maximise their potential

Experience of organising and delivering community-based services/activities to the public

Experience of working with volunteers

Ability to establish and maintain effective relationships with a wide variety of people

Aptitude and Characteristics

Enthusiasm to support community activities, volunteering and independence for older people and vulnerable adults.

Committed to quality and social inclusion

Ability to prioritise competing activities

Motivates others, ready to listen, friendly and approachable.

Calm under pressure

Other

Car driver with full licence

Use of car for the job

Flexibility on working hours with evening and weekend work required throughout Hertfordshire

Enhanced level DBS check (this will be carried out if an offer is made)

Desirable

Skills and Qualifications

Care Certificate

NVQ or equivalent in Health and Social Care

Experience of giving presentations and public speaking

Knowledge and Experience

Understanding of the Voluntary Sector 

Good local knowledge of Hertfordshire Services

Experience of working with convalescing, elderly or isolated people

Experience of recruiting volunteers

Acceptance and sensitivity to the need of professional confidentiality 

About ReachOut

ReachOut is a mentoring charity that works with young people in disadvantaged communities in London, Manchester, Oldham and Liverpool to raise aspirations and help them grow in character and academic attainment. We improve Numeracy, Literacy and Communication Skills whilst reinforcing our core values of Fairness, Self-Control, Good Judgement and Staying Power.

Role Description

We are looking for enthusiastic, collaborative and positive individuals to join our Leadership Programme and become Project Leaders. As a Project Leader you will run a weekly mentoring project at either a primary or secondary school, facilitating the 2-hour sessions alongside other responsibilities. The Leadership Programme is an opportunity to gain and improve your leadership, management and communication skills whilst having a massive impact on the lives of young people. You will be supporting them to raise their aspirations, develop their character, and build their academic attainment and self-confidence. Are you up for the challenge?

Role Details

As a Project Leader you will:

• Spend 2 hours planning and 2 hours delivering your mentoring session each week during term time for 10 - 16 young people and their mentors.
• Manage and support the young people.
• Manage and support the volunteer mentors.
• Attend meetings with school contacts alongside the ReachOut team and provide information to the school when requested by ReachOut.​
• Complete monitoring and evaluation activities to assess project success.​

Please download the information pack for full details about the job role.

Personal Specification

Experience

• Has worked with groups of young people in the range 9 to 16 years old
• Has the potential to take on a leadership role
• Can demonstrate commitment to a cause / activity and has taken an active role in that (e.g. captain of a sports team, president of a society)
• Has professional work experience (e.g. internships, summer placements, etc.) This can include regular voluntary experience but should be positions where you have had responsibility for something, worked to deadlines, worked with others etc.

Skills

• Maths and English skills, (minimum grade C at GCSE or equivalent)
• Communication skills (face-to-face, email, text, phone)
• Good organisation skills (can manage tasks effectively, accurately and in timely fashion)
• Confident in use of MS Word and Excel

Personal attributes

• Passionate about ReachOut’s mission
• Demonstrates ReachOut’s Character Strengths: Fairness, Good Judgement, Self-Control and Staying Power
• Demonstrate good team work skills such as collaboration and delegation
• Open to feedback with a genuine desire to learn and develop personally
• Enthusiastic and energetic
• Excited by challenge
• Prepared to be adaptable and creative
• Positive
• Sociable

Application Instructions

To apply for the Leadership Programme, please visit our website where you can apply. Applicants must ensure they are available to attend a Residential weekend from 4th to 6th September. The residential weekend will be in London. Accommodation, transport from Manchester/Liverpool, breakfast, lunch and dinner on Saturday and breakfast and lunch on Sunday will be provided. Upon completion of the residential training weekend, all Project Leaders will be paid a lump sum of £50.

Application assessments and interviews have been temporarily suspended due to the outbreak of COVID-19. Applicants are encouraged to still apply, however, applications are unlikely to be assessed for a few weeks.

Community Development Manager 

Part time 3 days a week, working hours to be negotiated

12-month Fixed Term Contract, with possibility of extension

Salary: £28,000 Full time equivalent

(£16,800 pro-rated) + 3% pension contribution

Home-based with regular meetings across London

Closing Date: Sunday 21 June 2020

At We Are Family Adoption (WAF), we are on a mission to ensure adoptive parents are part of peer-to-peer communities, offering each other mutual support through the highs and lows of parenting.

This is an exciting time for our organisation. We have ambitious plans to expand our membership and volunteer numbers, provide more of our existing services for more parents, design new services and raise income to support our organisation.

We are now recruiting a Community Development Manager to work with existing and new WAF volunteer-led groups to plan, coordinate, deliver and evaluate our services. Join us and you will support local groups in practical ways and build a strong volunteering programme. You will achieve this by inspiring and coaching local volunteer teams to follow best practice as well as help them develop partnerships in their local settings. You will ensure our local activities and events, as well as our online community services, are resourced and deliver the greatest impact for members too.

You will also oversee ongoing compliance with legislation and policy, organise and manage inductions, create and deliver volunteer training and toolkit materials as well as maintain volunteer records. Important will be the ability to share learning, implement technology solutions and identify new service offerings.

This is an excellent opportunity for a highly organised ‘self-starting’ individual with experience of working with user-run communities in a volunteer-involving environment. Skilled in supporting volunteer led projects, you will be used to developing and maintaining policies and procedures for volunteers. Critically, you will be adept at collecting, analysing and using data to drive and improve services.

You will be energetic and proactive, as well as comfortable using your strong communication skills to engage and build a rapport with members and volunteers. Able to motivate teams and individuals, you will be results focused and comfortable prioritising projects and working on own initiative.

If the opportunity to join an exciting, rapidly growing new charity appeals to you as someone able to make a valuable contribution, please send your CV and a covering e-mail setting out why you would like to join us and how you meet the requirements set out above to us via the link no later than the closing date.

WAF is a diverse organisation whose members come from all of the different communities within the London area.  We seek to reflect this diversity in our organisation and therefore welcome applications from all candidates regardless of gender, ethnicity, sexual orientation, religion, age or disability.

Coram Family and Childcare

Fixed-Term (until November 2021), Part-Time

This is an exciting opportunity to work on an innovative programme at a dynamic national charity, enabling parents to signpost and co-produce family services and improving outcomes for 0-3 year olds in Nottingham.

We’re looking for an approachable, friendly and professional person who has the confidence and ability to communicate with a range of audiences. You’ll have experience of supporting volunteers, and be well-organised, flexible and a good team player. You will be supporting a group of inspirational parents – coordinating activities and training, supporting with recruitment and evaluation, and raising awareness of the opportunity to actively involve parents in the design of family services.

This post is contracted until November 2021, with a possible extension, and is being offered part-time (21 hours per week), based in the SSBC office in Nottingham, with occasional travel to the London office and other locations across the UK, and occasional evening work. We are happy to discuss flexible working arrangements.

To apply, please click on the 'apply now' button to be redirected to the application form.

For more information about the main duties and responsibilities of this role please refer to the job description and person specification.

Closing Date: 9am, Monday 15th June 2020

Interview Date: TBC

Coram is an equal opportunities employer and welcomes applications from all sections of the community.

We ask that recruitment agencies do not contact us in relation to this position. We have chosen to recruit directly as this helps us to minimise our recruitment costs, ensuring that valuable funds aren't diverted from the children and young people we help.

Registered Charity Number 107744

CPRE Hampshire, the countryside charity, is searching for a membership and volunteer coordinator. This person should have initiative, people skills, and attention to detail together with a passion for the countryside. We are looking for a self-starting energetic people-person with good administration skills. Based in Winchester, you will report directly to the Chair of the Board of Trustees.

Passionate - Relatable - Pioneer - Organised - Encourager - Adaptable - Emotionally Intelligent

Do some of the words above describe who you are? Do you have the passion and motivation to both maintain and develop volunteering in a long established charity? Can you enthuse individuals, church groups and businesses to volunteer? Do you have creative ideas to develop the volunteer experience?

inHope relies upon a dedicated volunteer force of over 500 people from across the city. Our volunteers are both highly valued and central to our work; in fact, without them our four projects could not deliver the services that they are set up to provide to some of Bristol’s most vulnerable people.

Owing to retirement, we have been able to create a new role of Volunteer Manager. We are seeking candidates who are either able to hit the ground running whilst seeking to stretch and grow their skills and experience, or have a proven track record of overseeing a diverse volunteering programme. The charity has a development trajectory which includes achieving and maintaining NCVO’s Investors in Volunteers accreditation and our new manager will take the lead on this important task.

As Volunteer Manager you will be a full member of the Senior Management Team, reporting to the CEO.

• Salary: up to £36K FTE (subject to experience), paid on a pro-rata basis if not full-time;
• Full-Time: 40 hours per week but open to consider part-time of 32 hours per week;
• Workplace pension with matched contribution of up to 5%.

inHope. is a Christian charity that has been working in Bristol for 35 years. We are dedicated to helping those with life disrupting problems, such as food poverty, homelessness and addiction, to establish healthy and independent lives.

There are Occupational Requirements for this role to be filled by a Christian. Our Statement of Faith, Vision and Values, and Equality and Diversity policy are available upon request.

This new post is a fantastic opportunity for someone who is passionate about people, self-motivated who is also able to manage and lead services that make a difference to the lives of others. 

The post holder, who will join us at a challenging (but exciting) time as we mark 25 years will be responsible for the management and development of the Forum’s core offer/services including service delivery lead for the Reaching Out Community Befriending Service, ensuring outputs and targets are achieved and being able to evidence the impact and difference our services have had on those we work with. In addition, they will also provide high quality management for our Volunteering Programme, including the recruitment, induction, ongoing support, and supervision of volunteers.

We are looking for someone who can ‘hit the ground running’, who is an effective communicator, and someone who relishes and is able to manage a demanding but rewarding workload in a small and busy Charity.

Are you passionate about supporting volunteers?                                   

Disability Advice Service Lambeth (dasl) is Lambeth’s leading pan-impairment Disabled People’s Organisation.

We are seeking to appoint a Volunteer Coordinator for three months to organise dasl’s offer for volunteers and peer supporters to connect with Disabled people in Lambeth affected by Covid-19. The Coordinator will recruit and train new volunteers, match them to Disabled people in Lambeth who request support and will provide supervision and monitoring to the volunteers and the placements.

The post will be home-based and is an opportunity for you to develop your experience of coordinating a volunteer-led project, implementing training plans and working with the volunteers to ensure they are confident in providing support on their placements.

The post is for 20 hours a week, ideally over three days per week, however we are happy to consider alternative working patterns as requested by the candidate.

To apply for this role, please provide us with a copy of your CV, and a cover letter (maximum 2-sides A4) demonstrating your skills and experience as outlined in the person specification by Wednesday 10th June.

Depending on the number of applications, we may schedule interviews as they are received, so please do apply as soon as you can.

dasl is an Equal Opportunities employer. We welcome applications from all sections of the community and particularly from Disabled people. Our office at “we are 336”, 336 Brixton Road, London SW9 7AA is fully accessible.

It's a great time to join us. We're part-way through a journey towards being a more effective and more relevant students' union which truly represents and supports our hyper-diverse membership.

The activities and events manager is responsible for the development of events and activities to support community-building and social cohesion amongst University of East London students. Working with the elected activities and opportunities officer and with support from the activities and events co-ordinator, the person will establish a programme of student-led events and society activities.

You will also be leading work to establish how we can increase our reach amongst students who tend to not participate in our activities at a strategic level with support from colleagues. We are looking for someone who is excited to pilot new ideas and approaches that best suit our diverse student base, which might not fit in a traditional students’ union. This will include working with colleagues to develop training and leadership development programmes appropriate to our students.

The candidate will have a strong events background, good leadership skills and a drive to source solutions to problems.

We're looking for someone passionate about involving volunteers and with experience of quality volunteer management to build our capacity to support people experiencing homelessness by developing volunteering within our organisation. We provide the largest network of winter night shelters in the country, with space for 170 homeless people each night, and the need for our services is growing.

ROLE AND RESPONSIBILITIES

Strategic development

• Working with the Service Development Manager, create and implement an overall volunteering strategy for the charity, including a plan for Glass Door's 1600 night shelter volunteers in 2020-21, as well as office volunteers and those supporting our casework services.
• With the Fundraising Manager, review our corporate volunteering strategy, in line with capacity to offer volunteering opportunities, and explore new fundraising volunteer opportunities.

Managing shelter Volunteer Coordinators

• Act as main point of contact (volunteer manager) for 60 shelter Volunteer Coordinators (volunteers), providing regular communications, handling enquiries and solving problems that arise.
• Provide quality annual briefing events for shelter Volunteer Coordinators and the volunteers in their teams.

Support others managing volunteers

• Work with colleagues and Volunteer Coordinators (volunteers) to develop volunteer recruitment plans to fill vacancies and provide necessary support throughout this process.
• Advertise engaging volunteering opportunities by uploading vacancies to our website and external vacancy sites.
• When required, support colleagues and Volunteer Coordinators with training their volunteers, troubleshooting volunteer problems and handling other volunteer management issues.

Developing materials and content

• Manage and maintain the volunteering section of the Glass Door website, including hidden pages that only our volunteers can access.
• In conjunction with the communications team, develop a volunteer communications plan and provide content for regular e-newsletters for volunteers.
• Develop and manage learning and development programmes for volunteers including e-learning content, covering inductions, health and safety, safeguarding and technical role-related training to ensure all volunteers are able to carry out their roles effectively and safely.
• Regularly review and improve the Volunteer Handbook in line with best practice.

Quality assurance of volunteer management practices

• Keep up to date with legislation and policy related to volunteering, volunteer management best practice and sector standards, and make any necessary modifications to accommodate changes.
• Network with other volunteer managers at external organisations and benchmark our practices against theirs.
• Explore opportunities to improve volunteer management at Glass Door.
• Ensure staff members who involve volunteers in their team have up to date risk assessments for all activities being undertaken by volunteers.
• Ensure that volunteers at Glass Door are properly selected, vetted, inducted, trained and equipped to carry out their role.
• Ensure all volunteer records are kept up to date using the database system (Donorflex).
• Ensure volunteers comply with Glass Door's safeguarding policy, identify volunteer roles that require references and DBS checks and ensure these checks are in place.
• Ensure volunteers follow the volunteer agreement and the golden rules of volunteering, working with staff or Volunteer Coordinators to address any performance issues.
• Assess whether there are improvements we could make to inclusion and accessibility in relation to volunteers.

Improve the volunteer experience

• Deliver a positive volunteer experience across all aspects of the volunteer journey.
• Design, circulate and analyse the annual volunteer survey and provide other feedback mechanisms for volunteers
• Regularly assess the quality of our volunteers’ experience, across all roles, to ensure they feel valued and fulfilled using volunteer feedback gathered throughout the year.
• Celebrate volunteering and give recognition to our volunteers, for example through arranging Volunteers’ Week, volunteer gifts and social activities.
• Develop peer learning opportunities for volunteers by facilitating ways for them to get to know and share their experiences with one another.
• Respond to enquiries from new and existing volunteers on an ongoing basis.

Growing volunteering

• Liaise with teams across the organisation to identify new opportunities for volunteers to engage and support their work.
• Define the various roles for volunteers with staff team leaders to ensure that proposed roles meet the needs of the organisation.
• Monitor, evaluate and report on the contribution being made by volunteers via an annual survey and other formal and informal feedback.
• Raise staff awareness of the role, function and value of volunteers.
• Promote the value of volunteers to our external audiences through publicity strategies and campaigns.

PERSON SPECIFICATION

ESSENTIAL

Personal Qualities

• An empathy with volunteers and an understanding of their needs.
• Enthusiastic, engaging manner, with the confidence to talk to volunteers and other supporters.
• Empathetic attitude towards homeless and vulnerably-housed people.
• A confident self-starter who will hit the ground running.
• A team worker with an open, collaborative style and a practical, “can-do” approach.
• Commitment to our values of being welcoming; being open to all, without prejudice; compassionate; believing individuals can turn their lives around; and knowing we can have a bigger impact when we work together.
• Commitment to and understanding of the issues relating to equality of opportunity and the ability to implement change in this area.
• Willing to travel around London for occasional meetings and events including some evenings and weekends. 

Qualifications and Experience

• At least a years’ experience in a role where managing volunteers has been a significant part of the job.
• Experience of using databases to record volunteer information.
• Experience of recruitment and onboarding of volunteers, or staff or students.

Knowledge, Skills, Abilities

• Able to work independently, be proactive and be able to develop relationships and manage multiple stakeholders.
• Competent IT skills in standard Microsoft packages: Word, Excel, Powerpoint and Outlook and supporter databases to maintain meticulous records and administration systems, in line with agreed protocols.
• Excellent organisational skills with strong attention to detail, especially record-keeping and electronic filing.
• Strong written English and numeracy skills.
• Good interpersonal and verbal communication skills, professional telephone manner.
• Able to forward plan and schedule workflows.
• Able to relate to and work with people from a range of backgrounds.
• Excellent time management skills; able to work proactively unsupervised and use own initiative.
• Able to adhere to and implement Health and Safety, HR and operational policies.

DESIRABLE

• Experience of managing projects.
• A qualification in volunteer management such as an NCVO course.
• Full UK driving licence.

APPLICANT INFO

Closing date – Monday 15 June at 9am

Interview date – Friday 19 June (via video call)

You can also visit our website ( glassdoor .org .uk ) to download this same information in a PDF document.

To apply, please submit your CV and a covering letter explaining how your skills and experience are relevant to the job description and person specification. You can submit your CV and covering letter either through the CharityJob website or alternatively by email to Megan Preston: megan @ glassdoor .org .uk

You are welcome to contact Megan with any questions about the role or to discuss any accessibility requirements you have to enable you to apply. 

Our team’s usual workplace is our office in Chelsea, West London. However we are currently working from home, and that may still be the case when the hired candidate begins their role. Interviews will be held via video call.

Volunteering and Social Value Manager

Location: Flexible to be agreed – will require regular travel to our central office in Knottingley, West Yorkshire, and across RLO services in England

Circa £27,000

The role

We are looking for a volunteering and social value professional to join out operational team. You will have proven experience in setting up and managing volunteering programmes and social value projects and initiatives. You will work closely with local Service Managers, Heads of Operations, and the Director of Operations England to implement and Co-ordinate the ‘Real Life Volunteers’ project across RLO services in England.

You will work across RLO services in England to encourage and support volunteering project development and secure funding, either through supporting applications into the RLO Community Service Fund or sourcing appropriate external small grants and funding streams.

You will manage the recruitment, placement and retention of volunteers; develop volunteer specific procedures and processes, implement appropriate monitoring and reporting systems, best working practices and administrative support services.

Key to a successful volunteering programme will be the ability to develop close working relationships and build effective networks with local community volunteer brokers, community groups and national volunteering agencies (e.g. NVCO and Volunteering Matters) to promote and encourage volunteering within RLO services and share best practices in volunteering.

To support the development and implementation of the Social Value project across England services, you will be coordinating and supporting social values programmes and activities and acting as Social Value Champion; promoting social values to stakeholders both internally and externally.

The Person:

You will have a number of year’s proven experience of developing and managing successful volunteering projects, along with a good understanding of the necessary governance, including safeguarding and risk management for volunteers. You will have some experience of sourcing and successfully securing additional external funding for volunteering projects. You will have experience of promoting and championing initiatives, such as social value; comfortable promoting to and encouraging participation with internal and external stakeholders. You will be a self-starter, used to managing a diverse and varied work load, a good communicator and excellent ambassador, who can identify and develop key relationships internally and externally.

Benefits and Rewards

At Real Life Options we treat our people with the same respect, care and consideration that we show to the people we support. Not only do we provide competitive rates of pay, a great place to work and great job satisfaction, our additional benefits include:

• Accredited training giving you the knowledge and skills to deliver a first rate job
• Access to training bursaries
• A minimum of 33-days paid holiday a year, including bank holidays (pro-rata for part time staff)
• An employer contributory pension scheme (4% employee 4% employer)
• A free Employee Assistance Programme (including a medical helpline, telephone and face-to-face counselling, debt, financial and legal information)
• 2 x Monthly salary death in service cover
• A financial wellbeing scheme
• A reward gateway with access to discounted goods and services

We are keen to recruit someone with the right values and behaviours who can help us to ensure our workplace values are at the heart of everything we do these are:

Respect – Honesty – Responsibility – Excellence

Please note that initial contact with applicants will usually be by email, so please check all of your email folders regularly, including your junk mail folders.

Real Life Options are an equal opportunities employer. We seek to recruit, train and promote the best person for the job, to make full use of the talents and resources of all our people and to craft a working environment free from unlawful discrimination, victimisation and harassment in which all individuals are treated with dignity and respect.

If you have a disability, a learning difficulty, a medical condition or individual need that you believe may affect your performance in selection, we'll be happy to make reasonable adjustments to our processes to enable you to perform at your best so please do let us know.

Please note applications will be reviewed on a rolling basis as received ,so the post may be filled before the published closing date.