Volunteer management jobs

As Voluntary Services Manager, you’ll shape and deliver an ambitious, inclusive and forward-thinking volunteering strategy that sits at the heart of our hospice’s mission.

This is more than a leadership role—it’s an opportunity to champion the power of volunteering, elevate its impact across our organisation, and create meaningful experiences for the people who give their time to support our work.

Acting as a visible advocate for volunteering, you’ll work across teams and within the community to grow engagement, diversify participation, and embed volunteering as a vital part of how we deliver our services.

From attracting new volunteers to ensuring they feel valued, supported and inspired to stay, you’ll oversee the full volunteer lifecycle—creating an experience that is seamless, rewarding and sustainable.

What you’ll do:

✅ Lead and deliver a strategic, inclusive volunteering programme, overseeing the full lifecycle from attraction through to retention and ensuring a high-quality, safe and rewarding experience.

✅ Develop, inspire and manage the Voluntary Services team while championing volunteering across the organisation and amplifying the voice of volunteers.

✅ Drive engagement, growth and diversity by creating innovative opportunities, strengthening partnerships and increasing community involvement.

✅ Use data, systems and insight to continuously improve the programme, inform decision-making and maximise volunteer impact and retention.

We’re looking for someone who is:

A confident, people-focused leader with a passion for volunteering and community impact. You bring both strategic thinking and hands-on delivery, and you’re comfortable influencing at all levels.

You’ll have:

• Experience leading volunteer programmes or similar people-focused services
• A strong track record of developing inclusive, engaging initiatives
• Confidence working with data, systems and insight to drive improvement
• Strong relationship-building skills, internally and externally
• A genuine belief in the value and potential of volunteering

We are recruiting for a Student Belonging Co-ordinator to be located on our London Campus of Glasgow Caledonian University. You would have experience of being a volunteer at university, in organising events and activities, should be motivated to support students and to develop our students as leaders within our communities. We want to nurture a sense of belonging on the London Campus. You should have a positive, welcoming and can do attitude.

We are interested in capable employees of any age and welcome applications from people from a range of backgrounds, to reflect the diversity of our members. We want to foster a diverse and inclusive working environment.

Employees receive 46 days annual leave (that includes bank holidays) and we have other enhanced benefits and policies to support employee wellbeing, care responsibilities and flexible working. You may work from home at least one day per week during teaching weeks and two days outside of teaching weeks.

Read our Mission, Vision and Values, Governance and Democracy Structure and Competency Framework on our website to better understand us, the behaviours we seek and how we operate as a student-led organisation.

To apply please submit your Application Form and Equal Opportunities Monitoring Form (available from our website) and submit by Monday 22nd June 2026 at 12noon. The anticipated interview date is Tuesday 7th July 2026 on the London Campus.

1. Background

Osman Consulting Ltd supports the design, coordination, and implementation of humanitarian and development programmes across multiple regions, with a primary focus on Asia, the Middle East, Africa, Europe, and Latin America

The organisation delivers a diverse portfolio of interventions spanning emergency response, seasonal, education (including back-to-school initiatives), food security and livelihoods (including zero hunger programming), and other humanitarian priorities. Osman Consulting works through a partnership-based approach, collaborating closely with local implementing partners to ensure contextually appropriate, responsive, and sustainable programme delivery.

2. Purpose of the Role

The HR and Admin Officer provide human resources and administrative support to ensure that project staffing, records, contractual documentation, scheduling, and general office administration are managed accurately, efficiently, and in compliance with company policy and project requirements.

3. Terms of Reference

• Duty Station: Solihull, B90 4BG, United Kingdom (Hybrid)
• Reporting to: Project Manager
• Line Management: Provides technical guidance and oversight to field partners and may support the supervision of interns
• Contract Type: Fixed-term maternity cover contract (12 months), subject to organisational requirements
• Full time/Part time: Full Time

4. Scope of Work and Key Responsibilities

     Human Resources administration

• Support recruitment processes, including vacancy logistics, interview scheduling, reference collection, and contract preparation for approved roles.
• Maintain complete and up-to-date personnel files for project staff and consultants, including contracts, IDs, onboarding forms, performance records, and leave documentation.
• Support staff induction processes and ensure that policies, reporting lines, code of conduct requirements, and key administrative procedures are clearly communicated.
• Track attendance, leave, contract dates, renewal points, and other HR actions and raise reminders in advance.

   Administrative Support

• Provide administrative support for meetings, travel arrangements, calendars, document circulation, filing systems, and internal correspondence.
• Maintain project contact lists, mailing groups, organisational charts, and administrative trackers.
• Ensure that project documents requiring signatures, approvals, or controlled circulation are processed efficiently and stored appropriately.

  Policy Compliance & Staff Support

• Support consistent application of HR policies, confidentiality standards, and personnel administration procedures.
• Act as a point of contact for routine HR and administrative queries and route sensitive issues to management appropriately.
• Support the preparation of HR and administration summaries for management review.

5. Qualifications and Experience

• Bachelor’s degree or Diploma in Human Resources, Business Administration, management, Social Sciences, Humanities, or related field 
• At least 5 years of relevant HR & administrative experience, preferable In NGOs sector.
• Good understanding of HR documentation, personal administration, and ability to handle sensitive information responsibly.
• Strong organizational, attention to details and communication skills.
• Full professional proficiency in English.
• Good knowledge in labor law.
• Strong organizational and coordination skills; attention to detail and ability to manage multiple priorities.
• Excellent communication and interpersonal skills; ability to liaise with diverse stakeholders.

6. Core Competencies

• Administrative reliability
• Confidential handling of information
• Timely escalation of risks
• Service orientation and teamwork

7. Compliance, Safeguarding and Ethics

The post holder is expected to uphold Osman Consulting Ltd policies, donor requirements, humanitarian principles, and all applicable national and international regulations.

The role requires full compliance with safeguarding standards, including Prevention of Sexual Exploitation, Abuse and Harassment (PSEAH), child safeguarding, confidentiality, and data protection requirements.

The post holder must promote accountability, inclusion, and non-discrimination in all aspects of their work, ensuring respectful engagement with all stakeholders.

Any concerns relating to fraud, corruption, conflicts of interest, safeguarding incidents, or security risks must be reported promptly through the appropriate channels.

Wimbledon Guild is a community charity offering practical help and support, so 
that no one in Merton has to face life’s challenges alone. Whether money’s tight, 
someone is feeling low or overwhelmed, or they’re looking for new friends and 
activities locally, we’re always here.

At Wimbledon Guild, our team of over 200 volunteers makes a real difference, supporting 
and connecting with people of all ages, backgrounds, and experiences across Merton. 
Their support is truly invaluable, and we’re looking for a Volunteer Programme Manager to 
help us continue creating an inclusive and forward-thinking volunteering culture. 

In this role, the Volunteer Programme Manager will collaborate with six internal departments 
as well as our Marketing and Communications team to champion best practices in volunteer 
management. 

The role involves overseeing recruitment, training, supporting, and supervising our incredible 
volunteers, making sure they feel empowered and valued every step of the way.

In return, Wimbledon Guild offers a welcoming and supportive working environment with 
opportunities for professional development.

Purpose of job

To lead and develop BucksVision’s approach to volunteer involvement across Buckinghamshire and Milton Keynes, ensuring volunteers are recruited, trained, supported and retained to help deliver high-quality services for people with sight loss.

The Volunteer Manager provides guidance and support to staff, volunteers and local groups, helping BucksVision maintain a safe, confident and sustainable volunteer base.

Impact

BucksVision relies on over 280 volunteers to support people with sight loss across Buckinghamshire and Milton Keynes. Volunteers are central to the charity’s ability to maintain existing services, respond to local need and develop new opportunities.

The Volunteer Manager plays a key role in ensuring BucksVision has a safe, effective and sustainable volunteer base. This includes improving recruitment, supporting retention, strengthening volunteer practice and helping staff and volunteer leaders to manage volunteer involvement confidently and consistently.

Decision making responsibility

The Volunteer Manager is the organisational lead for volunteer involvement and is expected to make day-to-day decisions relating to volunteer recruitment, onboarding, training, support, retention and safe practice.

The postholder will use professional judgement to resolve volunteer-related issues, advise colleagues, identify risks and escalate safeguarding, performance or conduct concerns where appropriate.

Main accountabilities

To work in partnership with the Chief Executive and Operations Manager to lead and develop volunteer involvement across BucksVision, ensuring recruitment, onboarding, training, support, retention are delivered in line with BucksVision’s strategic outcomes.

This includes:

• Leading the recruitment, selection and onboarding of volunteers across BucksVision, ensuring applicants are matched to suitable roles and have a positive, accessible and inclusive experience.
• Strengthening volunteer retention by helping to create a positive volunteer experience through clear communication, recognition, feedback and practical problem-solving.
• Line managing three members of staff working with volunteers.
• Providing guidance to staff, social club volunteers, divisional volunteers and volunteer leaders on volunteer involvement, role boundaries, expectations, good practice and safe working.
• Designing, delivering and coordinating training for staff and volunteers, including induction, safeguarding, health and safety, sighted guiding, role boundaries and volunteer management good practice.
• Helping to resolve issues relating to volunteer involvement, including conduct, accessibility, safeguarding, expectations and role boundaries, escalating concerns where appropriate.

Job Title: Volunteer Manager – Southern Central
 
Reporting To: Head of Volunteering 
 
Salary Range: £25,000 - £26,700
 
Contract Type: Permanent 
 
Location: Unit 1 Sunset Business Park, Brunel Road / Nutwood Way, Calmore Industrial Estate Totton Hampshire SO40 3WX

Hours/Days per week: 35 hours per week, 9am – 5pm, Monday – Friday. 
 
Requirements: We can only employ applicants who currently have the right to work in the UK. As part of our safer recruitment policy, we do ask questions regarding unspent criminal records. 
 
 About Us

The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry. 
 
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives. 
 
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK. 
 
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
 
Duties and Responsibilities 
 
•Responsible for the end-to-end volunteer experience at the Southern Central Depot
•Recruit, induct, and support volunteers 
•Handle individual volunteers’ queries and issues
•Carry out administrative tasks including using the Volunteer Management System in Microsoft Dynamics. Report on and utilise the data to make positive changes
•Manage volunteer feedback and implement effective problem-solving techniques and strategies
•Develop and deliver volunteer recruitment campaigns
•Support volunteer events for recruitment and recognition
•Lead the implementation of volunteer-related policies and continuous improvement initiatives locally
•Support other teams across the organisation to develop skillsets to better support volunteers across the organisation
•Act as a local ambassador for the organisation
 
Person Specification 
 
You will be excellent people manager, love working with a wide variety of people and be able to quickly build deep and positive relationships in a volunteer-centric organisation. You will want to spend time with the volunteers and get to know their experience and perspective. You are highly organised, data and IT savvy, efficient with your time, and you are used to prioritising tasks and making a difference wherever you go. You have a passion for being in a charity that is expanding rapidly and thriving in a busy environment. You will have a desire to help reduce food waste and/or fight food poverty.
 

Recruitment timeline 
 
We reserve the right to close advertisements early and we might assess candidates and arranging interview as applications come in, so please apply as soon as possible, to avoid missing out on this opportunity.

Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback. 

Do you consider yourself to be a volunteer programme professional that understands and is knowledgeable enough in volunteering best practice to teach others?  Are you able to demonstrate leadership experience?
An opportunity is available to join a well-established large London focused community charity.  You will be leading two officers as the Volunteer Manager, supporting and developing volunteering across a city borough to strengthen communities.  
  
The role:

As Volunteer Manager, you will lead the training and capacity building of organisations to build volunteer management best practice in their operations and work with partners to align services.  Oversee your project team, including division of responsibilities and tasks. Support the Programme Manager to manage client / funder relationships, including meeting attendance where required, collating impact data and drafting funder reports.  Manage project budgets and financial reporting.

Essential criteria

• Knowledgeable in volunteering best practice
• Experience coordinating or managing a volunteer programme
• Track record in onboarding and training volunteers
• Strong team leadership coordination and person management skills
• Natural relationship builder and excellent communication ability

Salary:  £33,000 - £35,000
Contract: Fixed term, likely to extend
 
Closing date:  4th June
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
 
TPP are always keen to speak with candidates looking to work in the sector so if this role isn’t quite right for you, please do check out our website www.tpp.co.uk and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

 Job Title: Volunteer Coordinator

Salary £26,734

Are you a people person and do you want to use your skills to help put nature into recovery in Gloucestershire? We are looking for an excellent communicator with experience of working with and coordinating volunteers to join our team.

You will be passionate about the natural world and supporting people to develop and utilise their skills, whilst also being a great team working and having excellent IT skills.

For full details please see the Job Description.

No agencies.

We aim to be an equal opportunity employer and are determined to ensure that no applicant or employee receives less favourable treatment.

Volunteering Assistant

Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.

We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland.

Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.

Job Summary for Volunteering Assistant

The Volunteering Assistant supports the Head of Volunteering in delivering the organisation’s strategy by strengthening volunteer management, engagement, and development. Working across departments, the role ensures smooth day-to-day volunteering operations, supports both volunteers and role managers, and contributes to projects that enhance the overall volunteer experience.

Key responsibilities

• Provide administrative support to the volunteering function, including managing the volunteering inbox and maintaining accurate data
• Support volunteer recruitment, onboarding, and engagement activities across programmes 
• Assist role managers and volunteers, ensuring compliance with organisational standards and processes 
• Coordinate volunteer events, communications, and recognition initiatives 
• Maintain systems and resources (e.g., intranet/SharePoint) to ensure up-to-date information 
• Monitor engagement metrics and contribute to improvements in volunteer experience 
• Contribute to wider projects, guidance, and best practice across volunteering

For more information on responsibilities and person specification, please refer to the job description attached.

Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.

Successful candidates may be subject to either a satisfactory, basic or enhanced disclosure from the Disclosure and Barring Service (DBS - UK), (PVG – Scotland) or Access (NI) dependent upon the role. There is no cost to you and will be processed on your behalf.

Local Growth Officer – Romford District
Location: Home-based within Romford District or nearby area, with regular travel and working across venues in Romford District, and occasional travel to Gilwell Park
Salary: £33,476 per year, Band E, Level 3, inc. Of OLW
Hours: Full-time, 35 hours per week - Evening and occasional weekend work required.
Contract: Fixed term – 2 years 

About the role

We’re looking for a proactive and community-focused Local Growth Officer to help grow and strengthen Scouting across Romford District.

Working closely with local volunteers and communities, you’ll support the development of new Scout sections, recruit and support volunteers, deliver engagement events, and help create more opportunities for young people to access skills for life.

This is a varied and rewarding role where you’ll work collaboratively to grow inclusive Scouting provision across the District and support sustainable local growth.

What you’ll do as our Local Growth Officer:

• Support the growth of Scouting across Romford District.
• Recruit, support, and engage volunteers.
• Help open new Scout sections and grow existing groups.
• Deliver community engagement activities, events, and workshops.
• Support inclusive practices and engagement with diverse communities.
• Work with volunteers to develop sustainable growth plans.

About you

You’ll be organised, confident in communicating with a wide range of people, and able to manage projects independently while working as part of a wider team.

You may have experience in:

• Volunteer or community engagement
• Working with young people
• Event delivery or partnership working
• Facilitating workshops or presentations
• Using digital platforms such as Microsoft Teams

Benefits

We’re proud to be an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations nationwide.

• 28 days’ holiday, rising to 32 days after 2 years’ service, plus extra days at Christmas
• Flexible working hours and hybrid options
• Work in a way that suits you, your role, and your department
• Double-matched pension up to 10% of gross salary
• Family-friendly employer with generous family leave
• Learning and development opportunities via our internal learning hub

For a full list of our benefits, click .

Closing date for applications: 23:59 Sunday 21st June 2026

Date to be confirmed, we are aiming to hold interviews between 10th and 22nd July in person at Gilwell Park.

Strictly no agencies. 

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

Community Fundraiser (Covering North Liverpool, Southport, Knowsley & St Helens)

As part of our community team, you will place our supporters at the heart of everything you do by cultivating and stewarding relationships to provide a first-class experience. You are outgoing, independent, able to work instinctively, and confident in making approaches to garner new support.  You will have the ability to translate our story to develop and inspire our volunteers and engage with a wide range of community contacts and high street corporates. You'll be joining the charity during an exciting period of growth, as we develop our community volunteer led income with the aim of increasing charity reach and recognition in pursuit of our team targets and goals.

Ideally you will have experience of working in a fundraising environment (paid or voluntary), or be able to demonstrate transferable skills within a customer-facing role, and the ability to manage relationships with a diverse range of people.

The role will be based at our Liverpool fundraising office. The option of hybrid/flexible working where appropriate can be considered.

A good knowledge of the area this role covers and a full driving licence and use of a car in order to travel between Clatterbridge sites and across the wider area is essential.

Preference would also be for the candidate to live within or close to the area the role covers.

 Job Title: Grandmentors Project Coordinator

Reference Number:  V568

Location: Wolverhampton (Home-based with local travel)

Contract Type: Full-Time, Permanent

Hours: 35

Salary: £25,625

DBS/PVG: Enhanced

Job Family: 3

Line Manager:                       Senior Project Manager

Closing date: 14th June 2026

Interview:                               W/C 15th June 2026

Anticipated start date: 4 weeks after job offer acceptance

Volunteering Matters  

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

Creating stronger communities through the power of volunteering

Volunteering Matters is a nationwide charity that exists to create stronger communities through the power of volunteering. We work with local partners to develop impactful programmes that support individuals and communities across the UK.

Since 1962, we’ve used our influence to champion volunteering as a powerful tool to build a thriving, resilient society. Our projects are co-created with the people and communities we work alongside: an approach that encourages our participants to become future volunteers and leaders, not just beneficiaries.

We understand the pressures of day-to-day life and create flexible, inclusive opportunities for people at all stages of life. And beyond delivering projects on the ground, we use our voice to shape policy and practice – ensuring volunteering stays recognised, supported and sustainable for generations to come.

What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. 

Job Purpose

Grandmentors Wolverhampton is a well-established and successful project that has been connecting mature volunteers with care experienced young people since 2019. As Project Coordinator, you will lead the core programme while heading up our brand new ‘Through the Gates’ pilot, which provides vital support for young people transitioning from custody back into the community. Your role is to foster high impact mentoring relationships while ensuring clear professional boundaries are maintained, complementing the work of our statutory partners in the Local Authority.

Key Responsibilities:

· Project Coordination: Lead the day-to-day delivery of Grandmentors in Wolverhampton, ensuring the project meets match targets for both the core service and the new pilot.

· Volunteer Leadership: Recruit, train, and supervise a dedicated team of mentors, ensuring they feel supported and understand how their role fits alongside other professional services.

· Boundary Management: Act as the key link to statutory leads, such as Social Workers or Personal Advisors, ensuring support remains mentor-led and escalating any professional concerns appropriately.

· Partnership Working: Build and maintain strong, professional relationships with the Local Authority and other relevant partners.

· Safety & Compliance: Oversee risk assessments and strictly follow safeguarding procedures to ensure the safety of our volunteers and the young people we support.

· Impact Reporting: Use our CRM system to track progress and collate data for annual reports and meetings that demonstrate the project’s impact to our stakeholders.

Our Values & Way of Working

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:

· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community.

Right to Work in the UK
Please note that while we hold a license to sponsor employees on a skilled worker visa, the number of applications we can make each year is very limited. Unfortunately, this role does not meet the criteria for sponsorship, therefore, you must already have the right to work in the UK to be considered for this position.

If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help

Context and Background

The NSPCC’s purpose is to prevent cruelty to children across the UK and Channel Islands. The Policy and Social Change (PSC) and Strategy and Transformation (S&T) Directorates exist to help shape the world around us – and what the NSPCC does – so it reflects our evidence and learning about what works to ensure babies, children and young people are safe from abuse. 

The Directorates are responsible for:

-influencing public policies, laws and social change through research, policy and campaigning; and 

-leading the development of our organisational strategy, developing innovative services and managing our knowledge and information. 

Job purpose

The Executive Assistant provides proactive, high‑quality administrative and organisational support to the Directors of Policy and Social Change and Strategy and Transformation.. The role exists to:

·Provide effective support to Directors, ensuring the Directorates work at their best.

·Deliver high-quality customer care to both internal and external stakeholders.

·Develop, manage, and review administrative and information systems to keep processes smooth and reliable.

·Work with colleagues to solve challenges and improve systems and processes. 

By enabling effective leadership and upholding NSPCC values and safeguarding standards, the postholder plays a key role in supporting the Directorates’ work to keep children safe from abuse and neglect.

Key relationships - Internal

•Reports to the Director of Policy and Social Change as well as the Director of Strategy and Transformation, works closely with their respective Senior Management Team and attends SMT meetings.

•Builds and maintains working relationships with the other Executive Assistants, administrative and support staff, and all Directorates staff to enable the provision of high-quality administrative support and information.

Key relationships - External

•Maintains and builds relationship with NSPCC stakeholders, such as professional partners of the directorates, suppliers and other service providers.

Main duties and responsibilities

•To provide administrative support to the Director of Policy and Social Change and the Director of Strategy and Transformation, including but not limited to, diary management, travel bookings, meetings support and forward planning.

•To assist with the Directors’ cost centres and financial responsibilities (including raising purchase orders, handling supplier processes and contract set up), and holder of the Directorates’ purchasing card.

•To ensure information and material about the Directorates on internal communication channels are clear and up to date (including on Directorate Teams’ channels, on The Green and the Volunteer Hub).

•To be a source of expertise and support to the Directors on recruitment and onboarding of new colleagues.

•To organise regular Senior Management Teams and Directorate-wide meetings for each Director as required – including being responsible for agendas, notes and action logs. 

•To be an accessible and approachable member of the two Directorates, proactively sharing information when necessary and developing an excellent knowledge of NSPCC processes and procedures. 

•To coordinate and support projects relevant to the Directorates’ work, including projects on child sexual abuse, child safety online, strategy reviews and NSPCC Learning Services.

•To co-organise and facilitate internal lunch and learn sessions for colleagues across the Directorates.

•To act as a trusted member of the Executive Assistants forum.

Responsibilities for all Staff within Policy and Social Change and Strategy and Transformation

There are a set of responsibilities for all staff within each directorate. 

·To comply with all relevant NSPCC safeguarding policies 

·A commitment to applying NSPCC Values and Behaviours to all aspects of work 

·To maintain an awareness of own and other’s health and safety and comply with NSPCC’s Health and Safety procedures 

·A sound understanding of and commitment to equality, diversity, and inclusion. 

·To comply with NSPCC Diversity and Equality policies and practices and work in a manner which facilitates inclusion. 

·To maintain and develop competence in the use of IT systems. 

·To manage confidential and/or sensitive information in accordance with NSPCC policies and Data Protection and GDPR regulations 

A commitment to safeguard and promote the welfare of children and young people

Person specification

1.Excellent interpersonal and communication skills to deal professionally with a range of internal and external stakeholders and colleagues.

2.Excellent written communication skills and the ability to understand, interpret and present complex information in a clear and accurate way for a range of audiences.

3.Exceptional organisational skills with the ability to balance multiple demands and prioritise, anticipate needs and forward plan accordingly.

4.Demonstrable experience of running meetings (both virtual and in person), including arranging, facilitating, minuting, organising action logs and necessary follow ups.

5.Strong problem-solving skills including the ability to think quickly under pressure to resolve unexpected issues alongside ability to research, analyse and present effective solutions to operational challenges.

6.Discretion and the ability to deal with confidential information sensitively and appropriately.

7.In depth experience of using Microsoft software packages (including Teams, Word, Outlook and Excel) 

8.​Demonstrable commitment to the NSPCC’s mission to prevent cruelty and stop child abuse and neglect.​ 

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. 

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. 

Our principles: 

•Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation. 

•Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

•We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

•Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

•As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

•All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Help shape how thousands of people connect with the story of the critically endangered European eel. Join us in supporting their recovery across the Thames Basin.

About the Project

The Thames Catchment Community Eels Project (TCCEP) is a multi-partner, catchment-scale initiative working to support the recovery of the critically endangered European eel. Bringing together a strong consortium of environmental and community-focused organisations, the project delivers conservation, engagement and education activity across the Thames Basin.

Currently in its Development Phase, TCCEP is designing a high-quality Delivery Phase programme running from 2027 to 2030, funded by the National Lottery Heritage Fund. The Activity Plan sits at the heart of this application and will directly shape how communities, volunteers and schools across the region connect with rivers, wildlife and conservation for years to come.

About the Role

This is a rare opportunity to lead engagement strategy for a flagship environmental partnership. As Activity Plan and Engagement Manager, you will take the lead on developing the TCCEP Activity Plan and Volunteer Engagement Plan, bringing together partner expertise, consultation insights and consultant outputs into a coherent, inclusive and fundable plan that meets NLHF requirements.

This is not a delivery role. Your focus will be on shaping, coordinating and integrating contributions from across the partnership to create something ambitious, realistic and compelling. You will provide strategic leadership across the Engagement and Education Workstreams, working closely with delivery partners, consultants and stakeholders to ensure all activity is aligned, accessible and outcome-focused.

What You'll Be Doing

Your key responsibilities will include:

• Leading the development of the Activity Plan and Action Plan, ensuring all components are aligned, integrated and NLHF-compliant
• Leading the development of the Volunteer Engagement Plan and coordinating integration of consultant-led outputs
• Providing strategic leadership across the Engagement and Education Workstreams
• Facilitating workstream meetings, workshops and partner discussions
• Working with the Programme Manager and partners to define activities, audiences, outputs, outcomes, costs and delivery responsibilities
• Coordinating stakeholder, community, school and volunteer mapping
• Ensuring activities are inclusive, accessible and aligned with EDIB principles
• Contributing engagement and education data to Monitoring, Evaluation and Learning (MEL)
• Providing regular progress, risk and delivery updates to the Programme Manager and Steering Group

What We're Looking For

We are seeking someone who can bring together ideas, people and evidence to create a clear, compelling and fundable Activity Plan. You will be confident navigating complexity, coordinating multiple partners and synthesising diverse inputs into a coherent whole.

Essential experience and skills include:

• Experience developing strategic plans or programmes for funders
• Experience in engagement and/or education programme development
• Experience coordinating multi-partner projects
• Strong written communication skills
• Ability to manage multiple inputs and deadlines

The following would be an advantage:

• Experience of National Lottery Heritage Fund projects
• Understanding of evaluation frameworks and outcome-based design
• Knowledge of the environmental, heritage or conservation sectors
• Experience of co-design or participatory approaches

You will also need to be willing to travel across the Thames Basin and to work occasional evenings for workshops or stakeholder sessions.

About Thames Rivers Trust

Thames Rivers Trust (TRT) is a catchment-based environmental charity dedicated to improving river health and resilience across the Thames Basin. We work collaboratively with delivery partners, statutory agencies and funders to deliver nature-based solutions, support environmental data infrastructure, and increase community access to rivers and blue spaces. TRT is the host organisation for TCCEP.

Employment Terms

• Salary: £38,000 to £40,000 per annum, depending on experience
• Contract: Fixed-term to 31st May 2027, with potential extension subject to further funding
• Hours: 37.5 hours per week, with flexible working considered
• Location: Home-based with travel across the Thames Basin
• Annual Leave: 25 days per year plus public holidays
• Pension: Contributory pension scheme