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Page 3 of 145
London, Greater London (Hybrid)
£38,448 - £40,950 (FTE)
Part-time (7 hours per day, 4 days/28 hours per week)
Permanent

Using Anonymous Recruitment

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Job description

This role as Senior Practitioner within our Domestic Abuse services will provide housing advice and advocacy support to LGBTQ+ people who require housing support to leave a domestic abuse situation or require longer-term resettlement. The role will provide direct line management to our specialised domestic abuse case workers delivering our services across PAN London. The mission of Stonewall Housing’s Advice and Advocacy team is to help people understand their rights and navigate their housing options (within the statutory housing system or through private sector resources) in order for them to have somewhere safe to live. This team assesses service users’ housing needs, provides them with immediate advice and signposting, and, where necessary, provides advocacy casework to ensure service users can access what they are entitled to.

We will be holding phone screenings for this position on Wednesday 3rd and Thursday 4th of July.


Key responsibilities

  • Providing a high-quality, flexible and responsive advice and casework service toLGBTQ+ people, supporting them to exercise their rights and get access to safeaccommodation.
  • Having sound working knowledge of the statutory housing framework in order toprovide responsive and decisive guidance to caseworkers.
  • Assessing the individual needs of each service user and providing a bespokeadvice and advocacy plan.
  • Providing excellent supervision of direct reports, ensuring they are supported,monitored, and granted opportunities for development.
  • Ensuring operational excellence in both own practice and that of direct reports byundertaking regular case reviews and file audits.
  • Promoting a healthy working environment where every team member feelsrespected, valued, and recognised.
  • Supporting the Service Manager and contributing to the innovation of our adviceservice delivery, seeking new opportunities for growth and development, andidentifying trends so we are maximising the support we offer to our clients.
  • Ensuring a high level of customer care and practice at all times.
  • Developing positive and enduring links with relevant external agencies.


Main duties
Direct Line Management

  • To draw up a supervision agreement with each member of staff, setting the toneof your working relationship and establishing a rapport.
  • To give consistent, regular support to direct reports through supervision, case fileaudits and case reviews according to policy.
  • To provide an annual appraisal, setting goals for staff members and ensuring theyhave a solid understanding of Key Performance Indicators.
  • To identify any poor practice and discuss it directly with the member of staff witha view to making improvements and achieving operational excellence.
  • To establish a leadership role in the team, providing support, monitoring anddevelopment.


Casework Sessions

  • To give holistic support to LGBTQ+ people accessing our Advice and Advocacyservice and to provide proactive support to these service users who aresometimes hard to engage.
  • To assess each individual’s current housing situation and form a view with regardsto risk associated with their case.
  • To explore all options available to the service user allowing them to make informeddecisions.
  • To work with LGBTQ+ people accessing the Advice and Advocacy service todevelop and review individual work plans and risk assessments.
  • To have regular casework sessions to provide structured support, in relation toHousing specific issues.
  • To liaise with other service providers ensuring service users receive thenecessary support to sustain their accommodation, acquire relevant independentliving skills, maintain or improve positive physical and mental health, and accessmeaningful occupation of their time.


Liaison with Landlords / Other Agencies

  • To support service users to report repairs and work with landlords and advocatewhere necessary.
  • To support service users to contact local authorities, and voluntary and privatesector landlords to report anti social behaviour issues and advocate wherenecessary.
  • To support service users to present to local authorities as homeless, whereappropriate, and advocate where necessary.


Other duties

  • To establish and maintain accurate and complete records in all areas of work.
  • To complete statistics for the collation of performance and funding information.
  • To maintain up-to-date knowledge of legislation and regulations in relation tofunders and other key areas.
  • To participate in individual and clinical supervision meetings, annual appraisals andtraining.
  • To act in accordance with the organisation’s Diversity Policy, Health and SafetyPolicy, Code of Conduct and all other corporate policies and procedures.
  • To act in the best interests of Stonewall Housing and its service users at all times.
  • To promote Stonewall Housing at external meetings and community events.
  • To carry out any other duties commensurate with the aims and objectives of thepost that may be required.


Your experience

  • Knowledge of Housing legislation relating to all relevant sectors
  • Knowledge of Acts, case law, and guidance relating to Homelessness, HousingRegister, and tenancy matters
  • Knowledge of Affordable/Social Housing and Registered Social Landlords
  • Knowledge of Welfare Benefits
  • Knowledge of the workings of Local Government
  • Sound working knowledge of identifying and working safeguarding cases


Your skills and attributes

  • Confident public speaker, at both in-person and virtual events.
  • Exceptional organisational and planning skills.
  • A creative problem solver with a solutions-focused outlook.
  • Comfortable in a working environment in which job responsibilities evolve as theteam’s needs change.
  • Computer literate in Excel, Word, and Outlook.


Great to have, but not essential!

  • Line management experience
  • Experience in managing projects remotely
  • Proficiency in data analysis
  • Experience in delivering training or workshops to organisations, networks, orcommunity groups.

More about who we are
Stonewall Housing is the UK’s leading LGBTQ+ homelessness charity. We help LGBTQ+ people in the UK who are experiencing homelessness or living in an unsafe environment.

We provide safe accommodation, housing advice, mental health advocacy and support for people fleeing or have fled domestic abuse. Founded in 1983, we're the only charity in the UK working with homeless LGBTQ+ people of all ages.

We’re a team of caring, driven people, fighting to end homelessness and ensure that everyone has a safe and secure space to call home.

Our Values:

  • We are LGBTQ+ informed.
  • We are tenacious.
  • We are empowering.
  • We are collaborative.
  • We are inclusive.

What we can offer you:
Whatever stage of your career you may be at, we’ll support you with the training and development that you to reach your goals.

Our benefits include:

  • Competitive salary
  • Flexible working
  • Generous annual leave – 30 days
  • An additional ‘Stonewall Housing’ day off per year
  • Pension scheme
  • Employee Assistance Programme (EAP)

Stonewall Housing’s core hours are between 10:00 – 16:00 and staff can agree regular working patterns with their line manager.

Applying for the role:

No formal qualifications are needed for this role, and we encourage everyone with the appropriate skills, experience and potential to apply. We welcome applications from those who are able to understand and show empathy with our mission and purpose.

We’re committed to building a diverse and inclusive workforce that represents the people we support. We particularly welcome applications from people who are Black, Asian or from other minority backgrounds. We welcome difference whether it’s gender, gender identity or expression, race, disability, age, sexual orientation, religion or belief, marital status, national origin, or pregnancy and maternity status; so please be yourself! Additionally, we particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.

For more information about us, please visit our website and follow Stonewall Housing on our social channels.

Equity is important to the success of our team and work. We don’t want any barriers to applying so if you want to discuss particular aspects of our approach, or get a better understanding of whether Stonewall Housing (or this role) is right for you, then please contact John, our Services Manager, on john@stonewallhousing@org.

Interesting in researching more about us? If you're looking us up online to help with your application, bear in mind that Stonewall Housing is both a Community Benefit Society and Charitable Foundation. Our company number is IP24277R and our charity number is 1187437. You can find Stonewall Housing Charitable Foundation (SHCF) on the Charity Commission Register, and Stonewall Housing Association (SHA) on the FCA (Financial Conduct Authority) Register.

Application resources
Posted by
Stonewall Housing View profile Company size Size: 11 - 20
Posted on: 17 June 2024
Closing date: 30 June 2024 at 23:30
Tags: Advice, Information,Management,Advocacy,Practitioner

The client requests no contact from agencies or media sales.