Jobs
Program Director (Youth Employment)
Prospectus is supporting an independent foundation seeking a Program Director (Youth Employment) who can complement the existing team by virtue of their experience in labor market economics, workforce development, value chain transformation, and/or the prioritization of public-sector investment in critical economic sectors.
Program Directors work with their government counterparts to design and support implementation of transformative programs, and many government counterparts are prioritizing youth employment. Program Directors are accountable to the CEO and are responsible for ensuring quality execution of programs; strengthening routine monitoring systems; leading evidence-based decision-making; and driving highly leveraged outcomes.
Program Directors each work on a variety of matters related to human capital development and contribute to programs in different African geographies. You can expect a dynamic environment and a culture of collaboration, innovation, and drive for highly leveraged outcomes.
Candidate Profile
- Extensive experience with complex and large-scale program ideation and implementation, ideally related to youth employment, labor market interventions, value chain transformation, and public-sector investment.
- Good understanding of how governmental departments work, ideally with direct experience working within government.
- Significant interactions at high policy levels within governments, with proven experience in managing complex and politically sensitive relationships with different stakeholders.
- Demonstration of methodical program oversight and management.
- Experienced in the use of programmatic tools such as dashboard creation, program monitoring and strategic planning.
- Demonstrated familiarity with and/or experience working in sub-Saharan Africa.
Terms
- £100,000 – £140,000 + benefits.
- The position is full-time. Staff members working in the London office attend the office five days a week. However, if you have a disability and need a different arrangement as a reasonable adjustment, please let us know. We are committed to supporting an inclusive and accessible workplace and will consider any requests in line with the organisation’s obligations.
- The position will require travel to sub-Saharan Africa
- Equal opportunities employer
How to Apply
To apply for the role, please upload your CV together with a supporting statement (no more than 500 words) onto the Prospectus website.
At Prospectus we believe passionately that a truly inclusive workplace leads to increased social impact. We are committed to supporting our clients build more inclusive teams. To understand how we are performing, we ask that you kindly complete the brief equal opportunities questionnaire when you submit your application via our website.
Recruitment Timetable (Subject to Change)
- Deadline for applications: 5th April
- Interviews with Prospectus: 13th – 14th April
- First stage panel interviews: w/c 4th May
BID Services is a leading national charity supporting people who are deaf, hard of hearing, sight impaired, severely sight impaired, and those with dual sensory loss. We work alongside clients, their families, and carers to ensure they can access the opportunities, services, and information that matter most.
We are seeking a strategic, values driven CEO to lead the organisation into its next chapter. This is a hands-on leadership role and you will shape strategy, drive operational excellence, and ensure BID Services continues to grow its impact, reputation, and financial sustainability.
What you will do
- Provide visible leadership to the organisation, inspiring and motivating a multi-disciplinary team while fostering a high performing, inclusive, and collaborative culture.
- Translate strategy into action, delivering operational priorities and ensuring services meet the highest standards
- Take responsibility for financial stability, new business, fundraising, and income generation, and embedding a sustainable funding model
- Act as the public face of BID Services, influencing the national conversation on sensory impairments, building partnerships, and engaging stakeholders across sectors
- Lead governance, risk management, compliance, safeguarding, and data protection, reporting to the Board and supporting trustees in their responsibilities.
Who we’re looking for
- Proven senior leadership experience in the not-for-profit, social, or private sectors, with a track record of delivering strategy, growth, and change
- Commercial acumen, with experience securing funding, generating income growth, and managing budgets
- Skilled at partnership building, stakeholder engagement, and influencing policy or national agendas
- Experienced at Board level and able to lead and motivate teams while fostering a strong organisational culture
- Familiarity with working with people with a sensory impairment, those with disabilities or vulnerable adults
- Credible, confident, and collaborative, with the courage to make bold decisions and the energy to drive innovation
Additional considerations
- Full time role, requirement to be Midlands-based (Birmingham) typically 3 days per week
- Commitment to equity, diversity, and inclusion, wellbeing, and sustainable practices
This is an opportunity to lead a respected, impactful organisation where your leadership, vision, and energy will make a real difference in people’s lives.
Closing date Friday 20 March 2026
We work to remove barriers and deliver services which enable and empower those who are D/deaf, hard of hearing, sight impaired, deafblind.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Democratic Progress Institute (DPI) is an independent non-governmental organisation established in consultation with international experts in conflict resolution and democratic advancement. DPI seeks to promote peace and democracy building through strengthened public dialogue and engagement.
Overall Purpose of the Position
The Head of Programmes and Operations is responsible for overseeing the implementation of the organisations’ project activities and leads the DPI Programmes team, also ensuring effective and enabling line-management of Finance, Fundraising, Programmes and Operations colleagues. The role works with the CEO on operational, fundraising, strategic and monitoring levels and involves representing DPI at external meetings and events as needed.
Project Management
- Coordinates the day-to-day operational management of the DPI’s programmes, including the implementation of activities and financial matters – in close coordination with relevant colleagues.
- Monitors the implementation of project activities and ensures compliance with donor requirements, the organizational strategic framework, as well as internal procedures and policies.
- Initiates and facilitates internal programmes and events planning meetings (including designing the agenda and overseeing the organisation and preparation of materials)
- Organises regular meetings with the Programmes team to ensure project plans and donor requirements are on track.
- Keeps an up-to-date overview of programme delivery, reports any challenges, and suggests solutions to the CEO.
- Builds project budgets with Finance, monitors project expenditures, develops financial strategies and addresses financial challenges.
- Monitors the political and security situation in Türkiye and the wider regions, developments relating to the conflict and impact on the project.
People Management
- Ensures the effective line-management of the Funding and Development Manager, Finance Manager, Operations Manager and Programmes staff.
- Organises regular check-ins with direct reports, to enable effective management of workloads, ensuring priorities are met, and to facilitate professional development and staff retention.
- Works closely with the Funding and Development Manager to ensure timely delivery and monitoring of contractual reports, including interim and final reports to donors.
- Oversees deliverables and performance of the M&E and Communications consultants.
Networking
- Represents and promotes DPI’s work in varied contexts and maintains relationships with external stakeholders in Türkiye and in Europe such as political party representatives.
- Builds and maintains relationships with partners and donors alongside the Funding and Development Manager when needed.
- Carries out frequent visits to Türkiye and maintains a good working knowledge of the facts on the ground when needed.
Governance
- Leads on the planning of regular Board meetings, in collaboration with all relevant colleagues and the CEO.
Key Experience/Technical Competencies/Knowledge required for the position.
The successful candidate should have the following:
- A postgraduate degree in Political Science, Law, Conflict Resolution, International Relations, or equivalent professional experience.
- At least 8-10 years’ experience in project management in charity or NGO setting.
- Extensive experience with line-management, and a commitment to fostering an engaging and inclusive team culture.
- Strong experience of overseeing the implementation of government and/or EU funded projects.
- Strong organisational and planning skills.
- Critical and strategic thinking skills.
- Experience in research and complex information analysis.
- Excellent written and spoken English.
- A strong understanding of confidentiality terms.
- Ability to manage under tight deadlines and in high-pressure environments
The successful candidate should have the right to work in the United Kingdom.
Applications will be considered on a rolling basis with the final deadline set as 9 March 2026
EQUAL OPPORTUNITIES
DPI is committed to Equal Opportunities and Cultural Diversity.
DPI SAFEGUARDING STATEMENT
DPI maintains zero tolerance for sexual exploitation and abuse. All employment offers are conditional upon the receipt of satisfactory references and the signing of our code of conduct with a particular focus on Protection from Sexual Exploitation and Abuse.
The client requests no contact from agencies or media sales.
Charity Director
£60,000 per annum (full-time equivalent) actual salary £36,000 per annum
24 hours per week (0.6 FTE)
Fixed-term (6 months), with the intention to extend subject to funding and mutual agreement
Primarily remote with occasional visits to AVPB’s central London premises
Alternatives to Violence Project (AVP) is an international movement that started in the 1970s in the American prison system. AVP Britain (AVPB) is one of multiple independent branches which operate around the globe. A registered national charity, AVP Britain is committed to a world where everyone has the courage and capacity to manage conflict non-violently.
We provide experiential workshops in-person and online; and distance learning courses which give people the necessary skills to navigate conflict non-violently and empower them to build better relationships.
AVPB is a small but impactful charity with a long history of working in communities and prisons across the UK. We are entering an important next phase in our development and are seeking a Charity Director who can provide strategic and operational leadership, strengthen our financial sustainability, increase our visibility and impact across the communities we serve, and steward our mission with clarity and care.
The Charity Director is the leader of our charity and is the most senior paid role within AVPB. The successful candidate will play a central role in shaping the organisation’s present and future.
We are looking for a Charity Director who provides leadership that encompasses income generation, fundraising, oversight of our programme quality and delivery, leads and supports our support staff, volunteers, and facilitators and will works closely with the Board of Trustees.
This is a part-time role (0.6 FTE, 24 hours per week), offering flexibility and the opportunity to make a meaningful impact within a values-led organisation. This is initially a fixed-term appointment for six months, with the intention to extend subject to funding and mutual agreement.
How to apply
Application is by way of a CV and a Supporting Statement.
Closing date: Midnight 10th March 2026
Director of Influence and Innovation
Full time (35 hours pw) - flexible working considered
£60,000-£65,000 + pension and benefits
Hybrid, North London (NW5), 1-2 days per week in the office
Women in Prison (WIP) supports women affected by the criminal justice system and campaigns to end the harm it causes.
This is a new role which has been created to provide the vision and direction for our programming and systems change work as we embed our 2025-2030 strategy. Our ambition is to offer women in prisons and the community, impactful direct support that is more independent of government demands and funding, and with a new and deeper partnership model.
Our strategy also challenges us to mobilise women, drive women-led influencing and campaigning and co-design programmes with women with experience of the justice system. We know we must design and deliver programmatic work that incorporates systems change work so that we are not propping up a harmful existing system. The problem in the criminal justice system is not the women themselves, but the structures and systems that oppress them. Women in Prison is taking bold steps to design and embed new programmes that build evidence that directly challenge those harmful systems.
In this role you will:
Co-design and deliver quality programmes delivering measurable and impactful outcomes for women
Drive stronger influence and visibility with policymakers, funders and partners
Ensure that evidence from programmes is driving successful campaigns and policy changes
Develop your team so they are empowered, motivated and focused on delivering on the strategy and values of Women in Prison
The successful candidate is likely to bring a proven track record in a senior leadership role within in a charity/NGO in programming, policy, or advocacy. You will be a strategic thinker with the ability to connect operational delivery to systemic change, and bring a track record of success in influencing policy, funding decisions, and/or public opinion.
Application is by way of CV with a Supporting Statement that should set out your motivations for applying and how your work experience to date meets the scope of the responsibilities. As a general guide, your Supporting Statement should be around two sides of A4.
Closing date: Midnight Sunday 12th April 2026
This role is only open to women, in accordance with the sex-based exemptions of the Equality Act 2010 pursuant to Schedule 9, Part 1.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Due to the nature of our work it will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions which are not protected under the Act.
For further information and to apply please click the apply button.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
The British Association of Aesthetic Plastic Surgeons (BAAPS) is dedicated to advancing patient safety, professional development, education and standards within aesthetic surgery. We are seeking a driven and proactive Business Development Manager to help grow our partnerships, revenue streams, and membership community.
The Role
This is an exciting opportunity for an ambitious business development professional to take ownership of revenue generation and strategic relationships across BAAPS Charity and BAAPS Support. You’ll work closely with the internal team and senior leadership to deliver strong commercial results while supporting impactful work within the sector.
Key Responsibilities
Partnerships & Sponsorships
- Identify, develop and nurture revenue generating partnerships through meetings and proposal development
- Manage sponsorship packages, ensuring delivery of benefits and strong relationship management
- Maintain accurate lead tracking and report monthly performance against KPIs
- Generate and implement new commercial opportunities
Finance & Reporting
- Oversee financial elements of sponsorship and partnership agreements, including chasing payments
- Ensure accurate financial documentation via Xero/CRM
- Support responsible budget management and revenue forecasting
Membership Growth & Engagement
- Drive membership recruitment for BAAPS Support
- Work collaboratively to enhance membership benefits, communications and retention
- Ensure effective promotion of all member-related services and offers
Marketing & Communications
- Support the planning and execution of campaigns across multiple channels
- Promote events, partnerships, products and other business activities
- Assist in creating marketing assets including collateral and digital content
- Maintain strong links with relevant Associations for cross-promotion and collaboration
Administration & Operations
- Prepare and manage proposals, sponsorship agreements, invoicing and document handling
- Provide support with meeting coordination and general office administration
- Assist with stock and marketing material ordering and organisational upkeep
- Maintain compliance with data protection policies
Technology & Systems
- Support updates and maintenance across BAAPS websites and CRM
- Confidently handle remote meeting systems and internal software tools
Who We’re Looking For
You will:
- Be commercially minded with proven business development experience
- Have excellent relationship building, communication and negotiation skills
- Show creativity in identifying new revenue streams and engagement opportunities
- Be organised, proactive and capable of managing multiple priorities
- Bring strong IT literacy (CRM, MS Office; knowledge of Xero advantageous)
- Appreciate the professionalism and sensitivity required in a healthcare related organisation
What We Offer
- Opportunity to contribute to a respected national organisation making a positive impact
- Supportive and collaborative team culture
- Professional development and growth opportunities
- Flexible & hybrid working with central London office at The Royal College of Surgeons.
Applications will be reviewed on a rolling basis; we encourage early submission.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Vauxhall City Farm is looking for a dynamic Education Officer to support the delivery of our unique range of educational opportunities - from creative, curriculum-linked programmes rooted in animal care, gardening, wellbeing, and sustainability - to drop in community events throughout the year. You will play a vital role in supporting children, young people, and community groups, particularly those facing barriers to acheiving their potential, and be a vital part of the wider Vauxhall City Farm team. This is a rare opportunity to combine meaningful work with professional growth in one of London’s leading city farms.
We're looking for someone with:
- Experience delivering educational activities/workshops for diverse audiences
- Commitment to education, conservation and the environment
- A practical and enthusiastic approach to learning outside of the classroom
- Excellent verbal and written communication skills
- Excellent organisational and time management skills
- Excellent literacy, numeracy and IT skills
- Knowledge of safeguarding and health safety practices
- Comfortable working with and handling animals
- Willing to undergo an enhanced DBS check
Please note that the closing date and time for all applications is Tuesday 31st March at 9am.
We will aim to contact all applicants to inform them if they are shortlisted for interview by Monday 6th April.
Interviews will take place on Monday 13th April onsite at Vauxhall City Farm.
Our mission is to use the setting of our urban farm to provide a wide range of educational, recreational and therapeutic support programmes.



Senior Development Executive - Mathematical, Physical, and Life Sciences (MPLS)
University of Oxford
Location: Oxford, UK with some hybrid working options
Permanent and full-time role
Salary: Grade 8 role with a salary range of £49,119 - £58,265 pa, with possible extension to £65,336 (including an Oxford University Weighting of £1,730 per year, pro rata)
Have you ever wondered how the universe was first formed – or how the Earth works today, from earthquakes and volcanoes to climate systems and oceans? What about how technology and AI will change the world of the future – from healthcare diagnostics and drug discovery, to the next generations of batteries, cleaner energy, and resilient infrastructure?
The University of Oxford’s nine academic departments within MPLS span the full spectrum of the mathematical, computational, physical, engineering and life sciences, and undertake both fundamental research and cutting-edge applied work. Research in MPLS tackles major societal and technological challenges – whether developing new energy solutions or improving cancer treatments, understanding climate change processes, or helping to preserve biodiversity.
The Division is proud to be the home of some of the most creative and innovative scientific thinkers and leaders. As Senior Development Executive, you would deliver philanthropic support that helps to fund breakthroughs in this research and exploration, that will have a positive impact on the world we live in and beyond. Oxford will shortly be embarking on the public phase of a multi-billion campaign – the most ambitious in higher education outside North America, so this opportunity comes up at a career defining moment in the UK. If this sounds like the kind of challenge you’ve been looking for, please read on.
The opportunity
Philanthropy has played a key role in enabling the ambitions of the MPLS Division and wider University, and we are seeking a talented fundraiser who is excited by the opportunity to raise money to support ground-breaking academics and research tackling the world’s hardest challenges, and enabling talented students from all backgrounds to study at Oxford. This could be your opportunity to help the brightest students, academics and researchers develop solutions that protect and improve our lives on this planet and beyond.
Working closely with the Head of Development – MPLS, as well as some of the most inspiring scientists in the world, you will forge relationships with existing and new donors. You will have the support of excellent colleagues across the sciences at Oxford as well as the wider Development & Alumni Engagement office – the leading higher education fundraising team outside North America.
About you
You are an accomplished philanthropic fundraiser with a proven track record of securing major gifts and a confident and collegiate approach to achieving results. Creative, strategic and relationship-driven, you bring the ability to engage, inspire and influence donors, enabling you to be successful in major gift fundraising in the £100k–£1m+ range across individuals, trusts and corporate partners.
You will play a central role in building and stewarding meaningful relationships, working closely with a diverse community of donors and collaborating with colleagues and stakeholders across the MPLS Division. Your success is underpinned by your:
- strong record of quickly establishing credibility and trust with senior internal and external stakeholders;
- intellectual curiosity and an active interest in the world around you;
- collaborative mindset, combined with an entrepreneurial and proactive approach;
- ability to work confidently in the detail while maintaining a clear focus on strategic objectives; and
- high emotional intelligence and excellent interpersonal skills, enabling you to connect with people from all backgrounds.
An interest in science is essential, but you do not need an academic or professional background in the field. Above all, we are seeking a passionate advocate for philanthropy – who believes in the impact it can have, knows and implements best practices to achieve results, AND is motivated to enable world-changing discoveries.
In return
Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:
· Flexible hybrid working
· An excellent contributory pension scheme
· 38 days annual leave
· Training and development opportunities
· Membership of CASE
· A comprehensive range of childcare services
· Family leave schemes
· Cycle loan scheme
· Membership of a variety of social and sports clubs
· Discounted bus travel and Season Ticket travel loan
You could be helping to deliver philanthropic support that funds breakthroughs in science and improve lives around the world. If this sounds like the kind of challenge you’ve been looking for, we’d love to hear from you.
We are partnering with Richmond Associates for this search. To request a copy of the candidate information pack and to apply, please visit the Richmond Associates website by following the Apply button, or contact them on +44 (0)20 3617 9240.
Closing date for applications is 12noon Thursday, 26 March 2026
Interviews with the University of Oxford are scheduled to take place from mid-April 2026.
The University of Oxford Development and Alumni Engagement Office is committed to having a team that is made up of diverse skills and experiences, and reflects the community that we serve. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.
We raise funds in support of the University’s academic priorities, securing donations for all aspects of academic and student endeavour.



Are you a values-driven leader who believes that women facing domestic abuse deserve exceptional services - services not just designed for them, but truly shaped by their lived experiences?
Leeds Women's Aid (LWA) is a proudly feminist, women-centred organisation delivering life-changing support for women and girls experiencing domestic abuse. As they enter an exciting time of growth and transformation, they're looking for a visionary Director of Services & Engagement to help shape the next era of innovation and impact.
Salary: £55,000-£60,000
Location: Hybrid (50/50) split between Leeds office, home and cross-service/stakeholders
Contract: Permanent, 35 hours per week FTE
Benefits: 30 days annual leave (+bank), 5% employer pension contribution, enhanced maternity/paternity policies, flexible life and family-friendly working
About the opportunity
In this newly reimagined role, you'll lead service delivery and engagement with women accessing LWA's support, ensuring services are safe, trauma-informed and inclusive - and, above all, grounded in women's lived experiences. You will create the conditions for their voices to be heard, valued and amplified, so they meaningfully shape practice and influence change.
This is a rare, career-defining opportunity at the heart of LWA's future. The organisation is building a visible, united and inspiring senior team, rooted in shared leadership, mutual accountability and collaboration.
You'll take ownership of a diverse and dynamic portfolio spanning refuge, community services, housing, engagement, impact and performance. As an ambitious organisational strategy gains momentum, you'll focus on strengthening partnerships, building emerging housing capability and ensuring survivors' voices influence every decision.
Taking the lead on
- Strategic oversight of frontline services and survivor-centred practice.
- Coaching-led leadership for managers and multi-disciplinary teams.
- Quality assurance, performance, safeguarding and operational risk.
- Innovation and service development informed by data, evidence and lived experience.
- External engagement with commissioners, statutory services and the wider sector.
- Development of a sustainable, forward-facing housing strategy.
About you
You are a confident, highly skilled operational leader with a deep commitment to women-centred, trauma-informed practice. You bring the credibility and conviction to represent an organisation rooted in women's lived experience, ensuring its values, language and decisions consistently reflect women-centred principles.
You'll also bring:
- Senior leadership experience within charity, public sector or social care settings.
- Proven track record of delivering high-quality services across complex teams.
- Strategic thinker with the ability to identify and drive innovation and change.
- Sound judgement, calm decision-making and strong relationship-building skills.
- Able to offer respectful challenge, foster reflective practice and shared ownership.
- Consistently values-led, inclusive and ethical in your leadership.
Please note, this is a women-only role under the Equality Act 2010, which is an Occupational Requirement under Schedule 9, Part 1 of the Equality Act 2010.
Why this role matters
You'll join an organisation with courageous ambition and a commitment to collective leadership. This role gives you the platform to influence strategy, shape service excellence, elevate survivor voice and lead a talented, purpose-led workforce making a profound difference every day.
Are you ready to apply?
Please send a copy of your CV or profile to Amelia Lee at Charity People as the first step.
If your experience matches what we're looking for, then we'll be in touch with more detail about the application process.
Deadline: 9am on Wednesday 25th March
Interview dates will be confirmed soon.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
About us: Tender is an arts charity working with children and young people to prevent domestic abuse and sexual violence through creative projects. Our programmes are safe, enjoyable, age-appropriate spaces where young people can engage with sensitive topics and ‘rehearse’ for real-life scenarios. Participants are encouraged to be both consumers and producers of learning through script-work, role-play and creative media such as films and art. Throughout, we enable young people to explore their choices, rights and expectations in relationships and to recognise the early warning signs of abuse.
About the role: We have been appointed as the secretariat of an Expert Reference Group (ERG) comprising a network of organisations in the London-wide violence against women and girls (VAWG) sector. The ERG supports the Mayor’s Office for Policing and Crime (MOPAC) with its delivery of the Mayor’s VAWG strategy.
As the secretariat for the ERG, we will ensure that the VAWG sector is fully involved in MOPAC’s VAWG-related work. We will convene regular meetings and other opportunities for ERG members to raise, discuss and escalate to MOPAC relevant issues affecting the VAWG sector, ensure the needs of victim-survivors of VAWG are represented, and bring together the shared expertise and knowledge of the VAWG sector to provide expert insight to MOPAC’s VAWG-related work.
We are looking for a partner network coordinator to coordinate the operations of the ERG; support the partner network manager in liaising with MOPAC, the VAWG Board, and other key stakeholders; and ensure that the needs of both the VAWG sector and MOPAC are appropriately managed and represented through the ERG. The coordinator will work closely with the partner network manager, who will have overall responsibility for the operations of the ERG.
Key responsibilities: The main responsibilities of this role are:
- Coordinating and delivering all the activities of the ERG, ensuring timely and accurate communication of information between members
- Supporting the manager to strengthen relationships with all relevant stakeholders, in particular within MOPAC and organisations in the VAWG sector
- Supporting the manager with the recruitment of ERG members and ensuing all members are fully engaged and supported in the their roles in the ERG
About Toynbee Hall
Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.
Job purpose
To act as the organisation’s lead professional for complaint handling and quality improvement across all Advice Services.
To ensure the effective resolution of client complaints by maintaining expert knowledge of regulated advice and delivering excellent customer service. Provide regulatory insights in team discussions on MHCBS and Regulation 17 creditor challenges. Analyse complaint trends and produce reports to establish consistent processes that enhance service quality, accountability, learning, and continuous improvement.
To support the Head of Quality and Compliance in ensuring Toynbee Hall’s advice services remain fully compliant with FCA, MaPS, and internal quality standards.
Key Responsibilities
Complaints and Challenge Management
- Lead the end-to-end management of all client complaints, overseeing first-stage advice service resolutions and directly managing escalated complaints, while contributing regulatory insight to team discussions on MHCBS and Regulation 17 creditor challenges.
- Ensure timely, accurate, and fair resolution in accordance with FCA and MaPS complaint-handling procedures.
- Act as the organisational escalation point for complex or high-risk advice-related complaints, including cases involving direct client or creditor challenges under MHCBS and Regulation 17
- Liaise with external stakeholders, creditors, and partners to resolve disputes and maintain strong working relationships.
- Maintain an accurate and auditable record of all complaints, decisions, and resolutions.
Quality and Compliance Oversight
- Work with the Head of Quality and Compliance to monitor compliance with regulatory frameworks and internal policies.
- Conduct audits and case reviews to identify trends, risks, and opportunities for improvement.
- Support the design and implementation of quality-improvement plans, policies, and tools.
- Provide regular reporting to senior leadership, highlighting trends and risks across services.
Continuous Improvement and Learning
- Translate insights from complaints and audits into practical service improvements.
- Collaborate with Advice Managers and Coordinators to integrate learning into casework and training.
- Support staff training and development on complaint handling, communication, and quality assurance.
- Promote a culture of transparency, fairness, and continuous learning within advice delivery teams to ensure ongoing service improvement and the highest possible standard of support for Toynbee Hall clients.
Regulatory and Partnership Liaison
- Proactively maintain and develop knowledge of regulations, legislation, and best practice across all advice areas by engaging in relevant training, continuous learning, and professional development.
- Ensure complaint handling and quality monitoring comply with FCA MaPS and advice quality standards.
- Support preparation for audits, funder reviews, and regulatory inspections.
- Keep colleagues informed of relevant regulatory changes and implications for practice.
General Responsibilities
- Adhere to Toynbee Hall’s policies and procedures, including safeguarding and data protection.
- Promote equality, inclusion, and accessibility across all aspects of the service.
- Demonstrate financial efficiency and value for money.
- Undertake other duties as directed by the Head of Quality and Compliance or senior management.
Person Specification
Essential Criteria
Experience and Knowledge
- Hold a valid Money and. Pension Service accredited qualification in debt advice
- A minimum of two years’ full time (2,220 hours) or equivalent part-time experience of delivering debt advice
- Demonstrates a strong understanding of advice areas, with particular expertise in FCA regulations, MaPS quality frameworks, and the Mental Health Crisis Breathing Space Regulation
- Significant experience managing complaints and quality processes within a regulated advice
- Proven experience in complaint resolution, creditor negotiation, and stakeholder management.
- Ability to analyse complex cases and identify systemic issues or risks.
- Experience developing and implementing service improvement plans.
Skills and Competencies
- Excellent communication and influencing skills at all levels.
- Strong analytical, reporting, and decision-making ability.
- Ability to manage competing priorities and meet tight deadlines.
- Confidence handling sensitive and confidential information with integrity.
- High level of IT literacy, including CRM or case management systems.
- A proven commitment to continuous professional development of self and wider teams.
Personal Attributes
- Ability to work independently and proactively without supervision.
- High level of professionalism and integrity.
- Committed to fairness, impartiality, transparency, and accountability.
- Calm, and solutions-focused under pressure, adopting a “find a solution, no blame” attitude.
- Collaborative and empathetic approach when dealing with clients and colleagues.
- Strong alignment with Toynbee Hall’s values and mission
Desirable Criteria
- Previous management or supervisory experience in a debt advice or compliance setting.
- Experience designing or delivering training on quality, complaints, or compliance.
- Knowledge of data-protection legislation and its implications for complaint management.
- Ability to build and maintain positive relationships with all staff members.
- Excellent written and verbal communication skills.
- Competence in handling sensitive information with discretion and maintaining confidentiality.
- Keeping up to date with technology and take individual responsibility for learning new technologies.
Please download the full Job Description for more details.
Our Benefits Package
Annual Leave
- 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
- After 2 years: +3 extra days of leave.
- After 3 years: +1 additional day.
- After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.
Pension
- Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%
Additional Perks & Support
- Enhanced Sick Pay for peace of mind during illness
- Enhanced Maternity & Paternity Leave to support growing families
- Employee Eyecare Vouchers to support your vision health
- Employee Assistance Programme for free, confidential advice and support
- Mental Health First Aid to ensure workplace well-being
- Tenancy Deposit Scheme to help secure your home
- Interest-Free Season Ticket Loan for cost-effective commuting
- Cycle to Work Scheme to promote a healthier, greener way to travel
- Charity Mentoring Network to support professional development and networking
- Westfield Health Cash Plan
- Perk Box
Since 1884 Toynbee Hall is a charity working alongside people facing poverty, injustice and inequality to build a fairer East London
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join us at Community Integrated Care and help shape the future of social impact.
We’re looking for a Senior Communications and Marketing Manager to lead the marketing and communications of our specialist Partnerships and Communities function.
In this strategic position, you’ll join a specialist team that designs programmes that transform lives and challenge inequality, collaborating with iconic brands, innovators, and influential public figures. This is a unique opportunity to drive campaigns, projects and partnerships that create societal change.
This is a full-time permanent role with national travel and regular / weekly presence required in our head office in Widnes, so the ideal candidate will be based within an hour’s commute of Widnes.
What is "The Deal" for you?
- Transformative work: You’ll work with our portfolio of exceptional partners, including British Cycling, Rugby Football League, Lawn Tennis Association and RSPB, and high-profile brands and public figures, in a team that have been named ‘Care Innovators Of The Year’.
- Flexibility: Work your 37.5 hours over 4 days and enjoy a long weekend, or split the hours over 5 days to accommodate your other commitments. You can work from home, or from our head office in Widnes, or a flex between the two (there is a requirement to travel to our head office at least once a week).
- Development: We'll work with you to develop your career, in an incredible role where you’ll build skills and experience working with exceptional people and brands.
- Pension and benefits: contributory pension scheme, retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
- Best Lives Possible: You'll be working for an award-winning charity that is dedicated to ensuring that people who draw on social care can live the Best Life Possible.
You’ll take ownership of the communications and marketing requirements for our Partnerships and Communities portfolio, ensuring every project has a clear, impactful marketing strategy. From developing inclusive campaigns and activations, to building new relationships, products and partnerships, you’ll be at the heart of promoting our work and growing our influence.
You’ll work in close collaboration with our award-winning Communications and Marketing function to ensure your strategies align with, and complement, our overarching communications strategy, vision and corporate brand. By coordinating with our PR, Social Media, and Marketing teams, you’ll drive consistency and cohesion through the Partnerships and Communities programmes, helping us amplify our message and strengthen our impact.
Key Focus Areas
- Supporting partnership, funding and supporter growth and retention by working with the Partnerships Development Manager to develop partnership strategies and materials (e.g., pitches, proposals, content, impact reporting), and track/evaluate partnership activity to evidence impact and attract new support.
- Commissioning and managing the creation of accessible and effective assets (e.g. presentations, toolkits, social content, video) that are used in the delivery and implementation of a wide variety of programmes and campaigns, across diverse themes. This will involve close collaboration with the Senior Programmes Design Manager and our partners.
- Developing and overseeing integrated marketing and communications plans for the programmes and campaigns – considering objectives, audiences, channels, timelines and KPIs - in close collaboration with Community Integrated Care’s in-house internal and external Marketing and Communications team and operational colleagues, and our partners, to ensure that we reach and empower our target audiences.
- Identifying, delivering and collaborating on profile-raising activations with partners (e.g., events, co-branded campaigns, ambassador activity, PR opportunities) that celebrate the charity, extend reach, and support a more inclusive society, working with Community Integrated Care’s external communications team – including PR and Media, Social Media, Policy & Public Affairs and Design specialists.
Our Ideal candidate:
- Degree-qualified in Marketing, Communications, or related field.
- Proven experience in content creation, media relations, and digital marketing.
- Strong track record in strategy design, project management, and inclusive marketing.
- Skilled in copywriting, data analysis, and creating engaging presentations.
- A creative, detail-focused professional who thrives in a fast-paced environment.
- Passionate about social inclusion, community development, and making a positive impact.
Why join us?
- Be part of a charity that’s changing lives through innovative social impact programmes.
- Work on high-profile campaigns with partners, ambassadors, and influencers.
- Enjoy opportunities for professional growth, coaching, and development.
- Make a tangible difference in communities across England and Scotland.
Ready to lead impactful campaigns and help us create a better world?
Apply today and be part of something extraordinary.
Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.
We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.
In our 2025 Colleague Engagement Survey, 59% (nearly 3,800) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +34.
The Employee Net Promoter Score is a measure of how willing our colleagues are to recommend us as a good place to work to their loved ones – and a score of +34 is considered a Very Good score when compared to global benchmarks set by hundreds of other organisations.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Closing Date: 15 March 2026
Ref 7314
We are looking for an individual with strong finance operations experience to join us as our Finance Operations Officer, where you will work closely with colleagues across the organisation and with external partners to deliver an efficient, well-controlled and customer-focused finance service that maximises our impact for children.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the role
As Finance Operations Officer, you will play a key role in delivering a high-quality finance operations service across the organisation. You will ensure accurate and timely processing of income and costs, maintain strong financial controls and reconciliations, and help colleagues across the business understand and use finance processes effectively. You will also work collaboratively with internal teams, external suppliers and partners, including Save the Children International and its member organisations, to support statutory and donor reporting, audits and continuous improvement across our finance systems and processes.
In this role, you will:
- Provide leadership and expert guidance on finance processes including income and cost accounting, reconciliations, retail controls, accounts payable and accounts receivable, ensuring services meet agreed service level agreements.
- Maintain strong financial control by owning and completing bank, cash and balance sheet reconciliations, identifying and resolving discrepancies promptly.
- Drive continuous improvement by identifying, designing and implementing enhancements to finance processes and systems to improve efficiency, controls and user experience.
- Ensure accurate and timely processing of financial transactions, supporting smooth month-end and year-end close and high-quality financial reporting.
- Support statutory and donor audits by responding to queries and providing clear, timely and well-documented evidence.
- Support treasury activities, ensuring payments and refunds are processed securely, on time and in line with organisational policies.
About you
To be successful, it is important that you have:
- Experience in a complex organisation delivering finance operations across income and cost accounting, reconciliations, retail controls, accounts payable and accounts receivable.
- Proven experience of month-end and year-end processes, including journals, data uploads, payment runs and resolving financial issues.
- Strong knowledge of financial accounting concepts and their application within a charity or not-for-profit environment.
- A proactive approach to identifying, developing and implementing controls and process improvements.
- Excellent communication and relationship-building skills, with the ability to explain financial information clearly to non-financial colleagues and work collaboratively across teams.
- Strong organisational, analytical and problem-solving skills, with the ability to manage a varied workload and meet deadlines.
- Commitment to Save the Children's vision, mission and values.
What we offer you
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.
Location & Ways of Working:
The majority of our roles can be performed remotely in the UK, but at times you will be required to come to your contracted office (usually between 2–4 days per month, depending on the needs of your role, team, or service). For many roles, this is likely to be the minimum required to deliver impact.
This will be discussed and agreed with your manager / team and we encourage candidates to discuss our ways of working in more detail at interview stage.
Please note: travel costs to your contracted office will be at your own expense.
Flexible Working - We are happy to discuss flexible working options at interview.
Commitment to Diversity & Inclusion:
Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think.
We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here.
Company Description
Marie Curie is the UK’s leading end of life charity. We are the largest non-NHS provider of end of life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end of life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
Job Description
Our Marie Curie’s Internal Communications and Engagement team is responsible for keeping more than 4,000 colleagues across the UK informed, connected and aligned with our mission. The team plays a vital role in shaping employee experience - ensuring people understand organisational priorities, feel engaged in change, and see how their work contributes to long-lasting change.
As Internal Communications and Engagement Coordinator, you’ll help bring the organisation’s internal story to life. From drafting engaging content and maintaining intranet pages to supporting campaigns and staff events, you’ll ensure colleagues receive clear, timely and meaningful communication. Your work will help strengthen engagement, reinforce our values, and create a positive and connected employee experience across Marie Curie.
This is a temporary role that offers hands-on experience in a fast-paced environment - ideal for someone looking to build or develop a career in communications within a purpose-driven organisation.
Your Impact:
- Provide administrative and logistical support to the Internal Communications team, including project management, meeting coordination and following up on actions.
- Track communication metrics and maintain accurate reporting records.
- Draft, edit and publish engaging content for internal channels, including newsletters, intranet, email and digital screens.
- Ensure content is accurate, accessible, aligned to tone of voice and delivered to deadline.
- Maintain and update intranet pages and support management of the communications calendar.
- Support the delivery of internal campaigns and initiatives that reinforce organisational priorities and values.
- Assist with planning and delivering staff briefings, Q&A sessions and engagement events.
- Gather and interpret colleague feedback to improve communication effectiveness.
- Suggest creative ideas to enhance engagement and internal storytelling.
Key Criteria:
- Excellent written and verbal communication skills, with strong attention to detail.
- Understanding of what makes communication clear, engaging and accessible.
- Ability to manage multiple tasks and deadlines in a fast-paced environment.
- Strong organisational skills and ability to work both independently and collaboratively.
- Ability to adapt quickly to shifting priorities, maintaining a flexible and solutions-focused approach.
- Proactive, positive attitude with a genuine interest in internal communications and employee engagement.
- Previous experience creating content for newsletters or digital channels will be an advantage.
Please see the full job description .
Additional Information
Application & Interview Process
- As part of your online application, you will be asked for a CV and supplementary details. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: March 12th, 2026. We encourage early applications as we may close the job advert sooner once we receive a sufficient number of applications.
Salary: £23,133 - 24,350 per annum
Contract: Fixed-term (6 months), full-time (35h per week)
Based: Hybrid role – you will work from home with one day per week in our Embassy Gardens office in London. Occasional travel for a team day may be required once every 2-3 months.
Benefits you’ll LOVE:
- Flexible working. We’re happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone - staff and volunteers alike - supportive, inclusive and rewarding. We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.
We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings. We actively encourage applications from people of all cultures, perspectives and lived experiences.
We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us.
Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you - your experience, perspective and voice.
The client requests no contact from agencies or media sales.
About us
The King’s community is united by a commitment to serve society through academic excellence. King’s Strategy 2030 sets out our bold vision for the future, building on our strengths while responding to a rapidly changing world. The strategy focuses on delivering student success in and beyond the University; investing in research and education excellence that addresses global, national and local priorities; fostering innovation and entrepreneurship; and securing sustainable finances for a secure future. Through these priorities, and supported by a culture that values our people, services, campuses, partnerships and alumni, we will strengthen our impact and enable every student and member of our community to contribute meaningfully to society.
Within the Social Mobility & Widening Participation Department we believe all young people should be able to have high expectations for their future. This means equal access to education and career opportunities. We run programmes that aim to empower young people from under-represented backgrounds to access and succeed at university.
We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King’s students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King’s faculties to do so.
About the role
The Research and Evaluation Manager will work to position King’s College London as a sector leader on conducting institutional evaluation and research to understand how we can support students from underrepresented groups to access university and succeed at university. Our team aims to generate causal evidence, either through Randomised Controlled Trials or Quasi-experimental designs.
This is an exciting opportunity for candidates looking to work in research and evaluation in an applied context, and who wish to utilise their skills and expertise in quantitative and qualitative methods. This is an opportunity to grow your skills in generating and applying evidence to practice.
We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role as well as candidates from non-traditional backgrounds.
Key responsibilities
· Supervise and lead on a range of research & evaluation activities, including synthesis of secondary research; conducting qualitative, quantitative and/or survey designs; developing and delivering randomised controlled trials (and other experimental trials as appropriate),
· Convey research findings, including complex quantitative information, in a clear and actionable way
· Develop and maintain expertise in behavioural research and evaluation methodologies
· Work with academics and practitioners to test and trial new approaches to widening participation and student success
· Line manage the Senior Research and Evaluation Adviser or Senior Data Officer
The above list of responsibilities may not be exhaustive, and the post holder will be required to undertake such tasks and responsibilities as may reasonably be expected within the scope and grading of the post.
This post will be offered on a fixed term basis.
This is a full-time post, but we welcome applications from candidates seeking a flexible work pattern within our necessary service operating hours of 10am-4pm.
Working Pattern
· This is a full-time (35 hours per week) post, and you will be offered an indefinite contract. The role works with a hybrid working pattern. While some on-site presence will be required for team collaboration, events, and programme activities, there is potential for a substantial proportion of working hours to be undertaken remotely.
About you
To be successful in this role, we are looking for candidates to have the following skills and experience
Essential criteria
· Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in any research or evaluation job. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training
· Ability to consider and select appropriate research designs and methodologies, using qualitative and quantitative methods including surveying, interviewing and running focus groups.
· Experience establishing causal inference in research when evaluating projects or interventions with experimental methods (e.g. quasi-experimental methods, randomised controlled trials).
· Experience in designing and running multiple social research and evaluation projects, managing competing demands and timescales and delivering to milestones.
· Confident in conducting data analysis including handling large data sets and statistical testing using relevant software (such as Power BI, R, Stata, or SPSS) and presenting findings in various formats.
· Confident and clear written and verbal communication, including report-writing, data visualisation and presentation skills.
· Ability to give a team clear direction and guide it to the successful completion of a task.
· Ability to identify and manage the objectives, performance, and development needs of others.
Desirable criteria
· Postgraduate degree or qualification in research methods, statistics, analytics or a related field and/or relevant experience.
· Experience using behavioural insights in a research or policy context to positively influence behaviour
· Understanding of the widening participation agenda and/or the role of higher education in social mobility
We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.
We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.
As part of this commitment to equality, diversity and inclusion and through this appointment process, it is our aim to develop candidate pools that include applicants from all backgrounds and communities.
We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.
To find out how our managers will review your application, please take a look at our ‘How we Recruit’ pages.
Closing date: 1 April 2026.
Interviews are due to be held on 9 - 10 April 2026.
