Jobs
Stewardship is seeking a passionate and experienced Senior Relationship Manager to guide high-capacity donors in their philanthropic journey. Providing exceptional client service and offering expert philanthropic advice you'll help to drive the growth of our award-winning Philanthropy Fund.
This is a varied role which would suit someone with experience guiding high-capacity donors in their grant-making, and a passion for encouraging generosity. Working within a supportive team, your role will include building relationships with new and existing clients, facilitating the creation of complex giving strategies and spotting new areas of opportunity for impact. You will enjoy working in an ambitious team and have experience in being able to communicate excellently with a variety of stakeholders and decision makers.
The client requests no contact from agencies or media sales.
ID: 1413 - Job title: Community Development Co-ordinator/Community Connector
Service: Charteris Centre CommUnity Development.
Salary: Grade 2 point 16 –19: £24,971 - £27,504 FTE per annum (£20,246.76 - £22,300.54 per annum, pro rata)
Location: Woodfield Park Community Centre – Welland. Peterborough
Hours: 30 hours per week (part time)
We offer flexible working arrangements - please see below for more details.
Contract: Permanent
Family Action & the Role’s Impact:
Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 200 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.
Woodfield Park CommUnity Project is a new and developing project which aims to bring together residents and support social cohesion through developing and delivering a varied programme of activities delivered from the Community Centre which will provide a space for residents to meet and build relationships.
Summary of job:
To work to core community development principles with community empowerment central to all work; - Supporting residents and local communities to play an active role in their community - and encouraging resident involvement in decision making - promoting integration and cohesion within and between communities in the Welland area.
This post will support local groups and organisations to initiate and develop services that enable the community to build their own capacity.
Permanent
Your skills
• We are looking for someone who is passionate about engaging with local communities and coproduction and can quickly establish a network of contacts with key workers in the community from the public, private and voluntary sectors. We want someone who can work with the local community to support and encourage their involvement in local needs led service development including establishment of relationships and mechanisms that support effective consultation and engagement with the local community to support meaningful involvement in decision making processes for the development of services.
Main Requirements (for details check the job description and person specification):
• Educated to level 3 or above with a recognised professional qualification in community engagement/development work, health, education, or equivalent experience within these fields.
• Experience of recruiting, managing, and retaining volunteers.
• An understanding of how social exclusion, deprivation and marginalisation impacts upon communities, families, and individuals.
• The ability to produce good quality written reports and materials.
• Strong interpersonal skills; the ability to establish productive relationships with elected members, external organisations and local residents;
• Experience of establishing and supporting the development of volunteer led committees/ steering groups.
• Understand the importance and principles of community involvement, participation and co-production.
Benefits:
- an annual paid leave entitlement that commences at 25 working days pro rata, rising each April by one day, subject to a maximum of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment.
- enhanced paid sick leave and paid family leave provisions.
- eye care and winter flu jabs vouchers
- cycle to work scheme.
- investing in your professional development with ongoing quality training and career development opportunities
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
To Apply:
• Download and submit a completed Application Form linked to the Family Action job advert
• Closing Date : Friday 29th August 2025 at 23:59
• To learn more about Family Action: Recruitment Pack
• To learn more about our terms & conditions: Summary Terms & Conditions of Employment
• To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey
Interview date tbc. For direct queries or if you would like to discuss any aspect of the selection process or flexible working requests, please email: sally.grieff (full email address available on Family Action vacancies page).
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us, and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in-person interview.
* Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons
Family Action is an award-winning national charity working from the heart of local communities across England and Wales.




Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation.
The Organisation
Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and under-resourced learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years’ experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually.
As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 400 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes.
What is the Role?
The Partnerships Account Manager will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, the Partnerships Account Manager will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. The majority of our key client relationships are with local councils, so a knowledge of how they operate would be very useful.
The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management.
This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.
The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer.
This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for under-resourced students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you!
Key Responsibilities:
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Client Acquisition and Relationship Management
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Proactively seek new business opportunities within assigned regions to grow the client base.
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Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.
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Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.
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Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Operations teams.
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Maintain good internal stakeholder relationships with our Operations teams to ensure high client demands are balanced with our processes and team capacity.
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Strategic Planning and Development
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Collaborate with Senior Leaders to develop strategies for client retention and growth.
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Work closely with the wider partnerships team to align on strategic objectives and ensure seamless service delivery across functions.
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Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.
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Performance Monitoring and Reporting
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Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.
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Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.
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Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.
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Report to SLT on accounts, Tenders, Bids, client meetings on a regular basis
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Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data
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Team Management and Support Coordination
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Lead, mentor, and manage junior members of the team focused on bid application writing, tender management, and client-related administration.
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Support direct reports in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes.
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Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.
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Work with other area leaders, such as our ‘Allocations’ and Recruitment teams to ensure we can fulfil referrals
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Foster a strong working relationship between the Partnerships team and Recruitment, to ensure our application strategy is informed by tutor availability.
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Bid Management and Process Improvement
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Oversee the preparation and submission of tenders and bid applications, working closely with administrators to ensure high-quality and timely submissions.
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Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.
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Report on bid submission performance, review client feedback to continuously improve.
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Essential Skills and Experience:
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Detailed knowledge of the UK Education Sector.
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Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.
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Proven track record in client relationship management, with experience in sales or partnership development roles.
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Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.
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Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.
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High level of empathy and commitment to supporting under-resourced and underserved communities.
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Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.
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Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.
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Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.
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Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.ed
Desirable:
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Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats. Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued.
General
The job is subject to having the right to work in the UK, two professional references and a basic DBS check.
Why Equal Education?
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Competitive salary
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Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.
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Flexible, hybrid work environment with regular opportunities for in-person client engagement.
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Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.
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Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.
At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.
Being you at Equal Education
Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work.
Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.
The client requests no contact from agencies or media sales.
About Us
We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. By attracting people from a range of backgrounds to work for us, we can continue to look at the world with fresh eyes and find new ways of doing things.
We employ 900 staff in a variety of roles, all united by our vision of a future where people and planet thrive. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
Diversity and inclusion matter to us.
Our vision is of a future where both people and the planet thrive. Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.
We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
About the role
Development Group generates philanthropic and sponsorship income to help us create a Natural History Museum for the future – investing in capital development, attaining vital acquisitions for the collection, transforming our galleries, developing innovative exhibitions and undertaking ground-breaking scientific research on issues that affect us all.
The Museum is looking for an ambitious and self-motivated individual for the role of Legacy Manager. The role will be key in securing the future of the Museum for years to come, building on and delivering a comprehensive legacy strategy, creating compelling marketing campaigns, and building meaningful relationships with legacy supporters.
Working alongside an approachable and highly successful Philanthropy team, reporting into the Senior Philanthropy Manager (HNWI), the role will be leading and delivering our legacy programme, building on and driving forward our legacy strategy. You will develop relationships with internal and external stakeholders at all levels to deliver the legacy strategy, as well as promote legacy giving to a wide audience and cultivating new legators. The role will also steward existing legators, developing relationships and planning events to steward and cultivate. You will also work closely with a Philanthropy Executive to manage legacy administration and ensure best practice stewardship.
About you
The appointed person will have extensive experience in legacy fundraising and marketing, and successfully soliciting legacy pledges and a proven ability to develop strategy, manage budgets and deliver results. They will have exceptional written and oral communication skills, with an ability to convey detailed information in a concise and engaging manner and be able to establish productive relationships with a variety of funders, prospects and colleagues. This person must be able to work proactively and constructively with colleagues to develop high-quality project proposals and act as an ambassador for the Natural History Museum amongst a range of high-profile external contacts. Finally, they will possess exceptional attention to detail and organisational skills and have an ability to prioritise and meet regular deadlines whilst working under pressure.
Thriving at the Museum: the way we work
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. This sits alongside the Museum’s values and forms the framework for the way we work.
What we offer
- 27.5 days holiday plus 8 bank holidays (full time equivalent)
- Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
- Season ticket, bicycle and rental loan
- Life insurance
- Free admission to our exhibitions and many other paid exhibitions at museums, galleries and institutions across London and the UK.
- Staff discount at our Museum shops and cafes
- We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
- Affordable membership to the Civil Service Sports Council which offers a range of benefits including an extensive list of special offers and reduced entry fees at a selection of cinema chains, theme parks, theatres, retailers and supermarkets. It also provides entry to up to 300 English Heritage sites and other national treasures.
- Membership to our Sports and Social Association (for a small fee), which includes access to our in-house gym and clubs such as football, softball, table tennis and tennis and classes in Middle Eastern dance, yoga and Tai Chi.
Hybrid working
We are working towards a vision where both people and planet thrive, and nothing gives a greater connection with this, than seeing first-hand, the visitors, scientific research and collections that all of our work is inspired by and working side by side with the teams delivering the visitor experience and events. We also recognise the benefits and flexibility that hybrid working brings. We operate a hybrid working model that requires regular, weekly attendance for this role, with the precise pattern of days on site and worked from home to be agreed with your manager.
How to apply
If this sounds like you, please apply on our careers portal.
Please note that as part of our commitment to anonymised shortlisting, panels do not view CVs during the recruitment process. If you choose to upload your CV, our system will automatically pull information from your CV into our application form. We advise you to double-check your application form data before submitting as the tool may interpret CVs differently.
Closing date: 23:59 on 31 August 2025
Interviews expected: w/c 15 September 2025
Please note that this role does not qualify for Museum sponsorship so the successful postholder will need to have a valid right to work in the UK at the point of offer.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for a passionate and experienced Senior Corporate Partnerships Manager to join our dynamic Corporate Partnerships team at the National Autistic Society.
You will work with the Corporate Partnerships Lead and utilise your corporate fundraising knowledge to contribute to, implement and support the Corporate Partnerships long-term vision and strategy. Your role in the Corporate Partnerships team will enable the NAS to build, develop and maintain a strong network of corporate supporters, delivering profitable long-term relationships that help us achieve our vision of a society that works for autistic people by changing attitudes and transforming lives.
You will:
- Effectively lead on the management and development of a portfolio of existing corporate partners – providing excellent account management and stewardship support
- Proactively develop opportunities for New Business prospecting by identifying and developing new business opportunities/relationships
- Manage relationships with external and internal stakeholders, confidently building relationships and utilising persuasive and negotiation skills to foster opportunities
- Utilise your communication and problem-solving skills to develop strong working relationships across various National Autistic Society teams
- Support with tracking and reconciling the corporate team’s finances, including income (restricted and unrestricted) and expenditure.
- Create and implement effective administration processes which support the corporate partnerships team, in addition to utilising our CRM system RE NXT
- Manage the Corporate Partnerships Officer
- You will directly support our efforts to raise funds which help to create a society that works for autistic people.
Please note, this role is 12-month fixed-term maternity cover contract. This role is home-based with travel for meetings.
Ready to apply?
If you're motivated by making a real impact and have the experience and passion to build fantastic corporate partnerships, we’d love to hear from you.
Apply now and help us build a society that truly works for autistic people.
What we can offer you:
- Auto-enrolled Pension Scheme
- 25 days annual leave plus bank holidays
- Excellent induction, training and development programme including training about autism and opportunities to attend our conferences
- Online staff discount scheme for a range of benefits such as cycle to work scheme, season ticket loan & shopping discounts for places such as Asda, Tesco, Sainsburys, Halfords, Nike, Apple and loads more!
- Healthcare Cash Plan
- Life Assurance at 2 x base salary
- A portfolio of fantastic new salary sacrifices benefits and other flexible benefits private health, dental insurance, car salary sacrifice scheme, activity pass, holiday trading, enhanced pension & salary deduct loans (eligibility criteria may apply)
- Access to a 24-hour Employee Assistance Programme & counselling programme
- Free access to the Headspace App – a global leader in mindfulness and you can enrol up to three friends or family for free!
- Eligibility for a Blue Light Card
About our application process:
When providing a supporting statement, please refer to the job description and person specification and include any information that shows your suitability for the role.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
For some roles, successful applicants will be required to complete the relevant safeguarding checks which will include additional references and criminal background checks.
Applications for this job are sought from anyone who is suitably qualified and experienced for the role but particularly welcome from those with a diagnosis of autism.
The National Autistic Society is committed to safeguarding and promoting the welfare of all children and adults who use our services and as such expects all staff and volunteers to share this commitment. Successful applicants will be required to complete the relevant safeguarding checks.
We are an equal opportunities employer.
Would you like to help create a brighter future for nature?
Wildlife and Countryside Link is a coalition of 90 environmental charities. We are looking for a Policy Officer to help develop, advocate and win policy improvements for nature.
The Government has promised to halt the decline of nature by 2030 and to net zero by 2050, committing to decarbonising our energy systems as a core government mission. Such commitments have been made within the backdrop of a challenging economic environment. The next few years will be critical in securing nature based solutions as part of the drive to reach net zero and in developing our understanding of and engagement with private investment for nature’s recovery as these fledging funding streams evolve.
We are looking for an enthusiastic and dedicated Policy Officer to convene environmental policy experts to agree bold shared policy positions. This role will focus on economic systems change, including innovative work on ways to drive private investment in nature; and on the role that nature must play in helping us to adapt to and mitigate the effects of climate change. There will be lots of thinking, lots of writing, and lots of opportunities to shape shared campaigns with excellent opportunities to engage with and work alongside some of the leading experts in these policy areas. You will also play a key role in delivering those messages to key influencers in Government and in Parliament.
So, we are looking for someone with a keen eye for detail, a good networker with the ability to listen and negotiate, and a reasoned and convincing style of written and verbal communication, with a passion for nature conservation.
Please find the full job description and how to apply here. To apply, please send your CV, with a short covering letter and a completed diversity monitoring form by 9am on Monday 15 September.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Full driving licence and own transport required.
Talbot Village Trust are looking to appoint an Estate Warden, supporting the owner and management team. To be responsible for maintaining the Estate grounds, woodlands and heathland. This is a practical, hands-on role.
Responsibilities:
- Maintenance – groundskeeping, paths, fences, gates and outbuildings, coordinating repairs and improvements.
- Wildlife - Manage and monitor, controlling invasive species and managing biodiversity. Support habitats, heathland, woodlands, wetlands, overseeing plant and animal health.
- Landscaping - oversee maintenance of landscaping, gardens and recreational areas.
- Admin - Assisting with suppliers and other team members, helping with the organisation of Estate events and activities.
- Community – involvement in community engagement activities as required.
- Health & Safety - ensure compliance, inspections of tools and equipment, and visitor safety.
Qualifications & Skills:
- Proven experience in a similar role.
- Chainsaw certificate, brush cutting, first aid and wildlife management (desirable).
- Problem Solver.
- Independent Worker.
- Good Communication Skills.
- H&S Awareness.
- Willing to work outside in all weathers
For more than 150 years, we’ve supported people and communities across South East Dorset. Let’s make change together.




The client requests no contact from agencies or media sales.
Salary: £33,000 - £37,000
Contract: Permanent
Location: Hybrid- 3 days per week in the London office
Closing date: ASAP
Benefits: 28 days annual leave bank holidays, enhanced family leave, wellbeing allowance, professional development budget, flexible working
We have a great opportunity for a Volunteer Manager working for a fantastic welfare charity, reporting to the Head of Governance. This is an exciting chance to lead and shape a national volunteering programme, with scope to innovate, influence policy, and make a real impact across the charity. You’ll be the go-to person for all things volunteering, with the autonomy to build systems and inspire teams.
As part of this exciting role, you will champion inclusive and meaningful volunteering opportunities, lead on volunteer recruitment, training, and governance, and develop and manage the volunteer management system (Better Impact).
To be successful as the Volunteer Manager you will need:
- Experience in volunteer recruitment and management
- Strong organisational and communication skills
- Ability to work with diverse teams and manage multiple priorities
If you would like to have an informal discussion, please call Ashby and quote ref 2685AJ.
Ashby Jenkins Recruitment are a specialist charity recruitment agency. We use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector — you can read more about our commitment on our website.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received, the charity reserves the right to end the application period sooner.
Ombudsman Case Handler
Do you have a passion for fairness and want to do work that makes a positive difference to someone’s life?
Are you skilled in complaint handling and provide excellent customer service?
We have exciting opportunities in the Assessment and Resolution Team for someone who wants to work in a lively and collaborative environment helping students who have unresolved complaints about their higher education provider.
This is also a fantastic hybrid working opportunity (with part-time hours considered) for graduates with an interest in the higher education and ombudsman sectors. Full training and mentoring will be given, so if this sounds like something you would be interested in, then apply today!
Position: Case Handler
Location: Reading/Hybrid
Hours: Full-time, 35 Hours per week (part-time working considered)
Salary: £34,099 to £39,631 per annum
Contract: Permanent
Benefits include:
- Generous holiday entitlement of 28 days (rising to 33 days) plus bank holidays
- Contribution to Gym membership (on completion of probation)
- Attractive defined benefit pension scheme
- Enhanced maternity and paternity pay
Closing Date: Monday 08 September at 10am.
About the Organisation
Our vision is that students are always treated fairly and we work towards this by resolving complaints from students, sharing learning from complaints to help improve policies and practices at higher education providers, and working with other organisations in the higher education sector and beyond.
About the Role
As a Case-handler you will work as part of the team responsible for conducting the initial assessment process for complaints and for resolving complaints. This is a public-facing role with a varied and interesting caseload that involves extensive interaction with students and universities/colleges.
Full training will be provided and a mentor will be at hand to help support and help you understand the needs and demands of the role.
Responsibilities include:
- Determine whether complaints are eligible for review and communicate decisions to students;
- Request and obtain documentation and information from higher education providers, students and student representatives;
- Promote early resolution of cases by contacting students, student representatives and providers with a view to negotiating the early settlement of complaints;
- Provide effective guidance to students, student representatives and providers on the OIA’s case-handling process, possible remedies and typical timeframes;
- Conduct reviews of complaints, draft and issue Complaint Outcomes
About You
You will have:
- Excellent written and oral/ telephone/video call communication skills.
- Excellent interpersonal skills.
- A customer service focus.
- High level of accuracy and attention to detail.
- Ability and willingness to learn new processes and procedures with a positive attitude.
- Resilience to work in a demanding and high-volume environment.
- Comfortable with technology and with the ability to adjust to new and changing IT systems and processes.
- Strong and recent experience of using Microsoft Word, Excel and Outlook.
The charity values diverse backgrounds, life experiences and perspectives. It has a supportive and inclusive organisational culture and would like the organisation to be representative of the community and the people who use its service. It welcomes applications from candidates from all backgrounds, in particular, it would welcome applicants from black, Asian, and minority ethnic backgrounds. Applications for full-time or part-time working will be considered.
Please note that minimum office attendance of one day a week is required, and more attendance will be needed during your probationary period. All successful candidates will start at the starting salary point shown and this is non-negotiable.
Qualifications
Given the mission and purpose, we will consider any higher education qualifications, degree subjects or demonstrable interest/commitment to higher education in all its forms.
You may also have experience in roles such as Customer Service, Complaint Handler, Case Handler, Ombudsman, Resolution, Resolution Case Handler, Resolution Worker, Case-Handler, Complaints Handler, Junior Complaints Handler, Graduate Complaints Handler, Telephone Complaints Handler, Customer Care, Customer Care and Complaints Handler, Complaint Handler and Client Liaison, Complaints Investigation, Disputes, Disputes Handler, Complaints and Disputes Handler, Complaints Officer, Disputes Officer. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Role
Role Purpose
An exciting opportunity has arisen for a dedicated and motivated individual to join us in this newly created HR and Governance role at Dialogue Earth. We are seeking an organised and proactive person to provide day-to-day support across both functions, with around 70% of the role focused on HR. This is an excellent opportunity to develop your skills in a fast-paced, global environment while contributing to meaningful work.
The HR and governance officer will lead and manage the organisation’s human resources, governance, and compliance functions. They will ensure that HR function and practices are fair, legally compliant, and aligned with organisational values, and will support the Board of Trustees in fulfilling their governance responsibilities. This role combines operational HR management with oversight of governance processes, supporting a positive, inclusive, and legally compliant working environment.
Main Responsibilities
Human Resources:
● Coordinate recruitment processes, including drafting job descriptions and contracts, applicant screening, supporting interviews and collecting references;
● Manage staff onboarding processes and induction material;
● Maintain and update HR policies, the staff handbook, and training records in consultation with the COO;
● Manage the HR system (Natural HR or equivalent) and ensure records are accurate and up to date;
● Manage EAP scheme, training, and benefits (e.g. Climate Perks, glasses benefit, Cycle to Work scheme);
● Coordinate staff performance reviews and support line managers with induction, appraisal, and probation processes;
● Manage visa applications for qualifying staff;
● Ensure compliance with UK employment law and monitor HR legislation changes;
● Support the COO in embedding EDI principles in operational practice.
Governance:
● Provide administrative support to the Board and sub-committees, including scheduling meetings, supporting the COO in preparing papers, and minuting meetings;
● Manage trustee onboarding, training, and compliance requirements;
● Ensure timely and accurate submissions to the Charity Commission and Companies House
Finance:
● Process monthly credit card receipts;
● Budget management, including preparation and expenditure tracking.
General:
● Build collaborative relationships across the organisation.
● Support other operational projects as required.
Essential Experience, Knowledge, and Skills:
● Understanding of and a commitment to the mission of the charity
● Experience in HR administration and policy development;
● Ability to maintain confidentiality and handle sensitive information.
● Strong interpersonal skills and excellent verbal, written and communication skills;
● Knowledge of UK employment law and charity governance;
● Excellent minute-taking and record-keeping skills;
● High level of IT literacy (Google Suite, Microsoft Office);
● Ability to work and communicate with staff at all levels within the organisation.
Desirable Skills:
● CIPD qualification level 5 (or working towards);
● Experience managing visa sponsorship processes;
● MHFA qualification;
● Experience working with Natural HR or equivalent HR system;
● Experience working in the media or non-profit sector
Further Information and Benefits
● Salary: £37,000 per annum.
● Working Hours: 50% FTE of a four day working week (16 hours per week)
● Contract Type: 12 months fixed term, with potential for extension/renewal
● Start time: ASAP
● Hybrid Working: Staff must attend the office at least two days per week. Attendance is mandatory on Tuesdays and staff can choose which other day(s) they attend.
● Pension: Defined contribution pension plan, with 5% employer contribution, 4% employee contribution, and 1% tax relief contribution into an ethically conscious pension plan.
● Holidays: 20 days per annum (pro rata), plus Bank Holidays.
● Location: Shoreditch, London (unfortunately, we are unable to sponsor visa applications for this role).
● Culture: Our office is a bright open-plan working space, with a great staff culture, a friendly and dynamic team, and an office dog called Poppy.
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please review the Privacy Policy on our website.
The client requests no contact from agencies or media sales.
Job Title: Communications and Campaigns Manager
Reporting to – Chief Executive
This is a permanent full-time role, home based with regular UK wide travel
Salary - £29,000 - £32,000 dependant on experience
Closing Date – midnight 5th September 2025
The Role
This is a key role supporting the NFF team to amplify the experience of flooded people and the work of the National Flood Forum. We’re looking for a proactive and people-focused Communications & Campaigns Manager to join our team. The successful applicant will develop and deliver national campaigns, ensure our messages reach the right audiences and manage activity across multiple platforms. The vision and creativity to tell powerful stories about flooding and its devastating impact on individuals, communities and economies is essential, as is the ability to manage internal and external stakeholders with tact, sensitivity and authority.
Responsibilities
Strategic Communications & Storytelling
· Translating community activity and project work into compelling stories and campaigns that amplify the voices of those affected by flooding.
· Contributing creative ideas to increase awareness of an organisation’s work and impact.
· Tailoring messaging to diverse audiences including policymakers, partners, media, and communities.
Campaigns & Public Engagement
· Developing and delivering successful multi-channel communications campaigns Evaluating campaign and communications effectiveness and reach
· Organising, planning and supporting online and in person events.
Content Creation & Digital Media
· Creating engaging digital and written content, including newsletters, blogs, website content, case studies, and social media posts.
· Supporting the development of the NFF’s website
· Driving integrated campaign work aligning digital, press, and stakeholder communications.
· Identifying and exploiting external opportunities to promote the NFF and its important work.
· Creating a bank of case studies to highlight the issues flooded people face.
Media & External Relations
· Cultivating productive relationships with the media and creating compelling media materials including press releases and case studies
· Building strong relationships with community flood groups to support them to share their stories in the media.
· Monitoring media coverage and leveraging media opportunities aligned with NFF’s mission.
Internal Communications & Capacity Building
· Production of our internal communications and supporting staff with templates, messaging guidance, and digital tools.
· Production and distribution of our internal newsletter, gathering updates and impact stories from teams and regional staff.
· Supporting staff and volunteers with communications training and briefings to build confidence and skills.
Knowledge Management & Brand Consistency
· Keeping internal communication and campaign assets up to date.
· Using insights from staff and communities to improve communication tools and templates.
· Working to ensure consistent branding and accessibility across all channels.
Skills & Knowledge
- Communication: Proven ability to write effectively for diverse audiences, including media, online platforms, political stakeholders, and internal teams. Skilled in building and maintaining strong relationships.
- Strategy: A track record of developing and delivering highly effective communications strategy and leading proactive and reactive engagement across a range of issues
- Storytelling: Outstanding storytelling skills that vividly bring to life the lived experiences.
- Stakeholder Management: Strong influencing skills and a track record of building strong and productive working relationships with a diverse range of stakeholders.
- Empathy: Strong ability to empathise with individuals and communities impacted by flooding.
- Organisation: Highly organised, flexible, and capable of operating at a senior leadership level.
- Collaboration: A collaborative team player with a solution-focused approach.
- Experience: Relevant degree and a minimum of five years’ experience in the field.
How This Role Contributes to Our Strategy
· Raising the NFF profile: Ensuring the work of the NFF and the experience of flooded people is amplified.
· Partnerships: Developing strong relationships with partner organisations.
· Collaboration: Fostering a collaborative approach within the organisation.
The client requests no contact from agencies or media sales.
RABI is the farmers charity.
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.
RABI is on a journey to help shape a future farmers deserve.
Key Purpose:
To work as part of a team that provide high quality casework and grant applications to farming people that come to RABI for support.
Key Responsibilities:
- Provide high quality information, advice and guidance in an empathetic and professional manner.
- Conduct a holistic needs assessment for each service user according to their individual circumstances.
- Manage a caseload of beneficiaries working with each service user to establish the most appropriate sources of support and agree an action/support plan with them.
- Collation of evidence for grants applications, checking that essential criteria have been met and progressing applications to the next stage of RABI’s internal grants process.
- Provide a face-to-face service when there is an over-riding need to do so by visiting service users.
- Collaborate with other agencies/service providers who can offer additional support options.
- Liaise with partners, ensuring that agreed actions are followed up.
- Log and communicate details of cases in a timely and accurate manner to ensure that records are up to date and the wider team has the information they need to provide support.
- Explore, assess and escalate any safeguarding concerns according to the RABI safeguarding policy.
- Contribute constructively to the development of the Service Delivery team and function, for the benefit of service users.
- Work constructively and collaboratively to solve problems with the support of colleagues.
- Be an ambassador for Service Delivery internally within RABI and with external organisations.
- Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
Person Specification:
Essential
- Fluent Welsh language speaker.
- Experience providing services to vulnerable service users, listening and supporting in a non-judgemental way.
- Knowledge and insight into state benefits and complementary support services (whether national/local/statutory agencies.)
- Strong ability to manage a diverse caseload effectively, prioritising competing demands to include keeping excellent case records.
- Excellent communication skills, being able to establish rapport and build trust quickly.
- The ability to build a practical plan alongside a service user and adapt approach to different circumstances and personalities.
- Excellent problem-solving and critical thinking abilities, particularly in complex situations
- Knowledge of data protection principles and how to apply them.
- Knowledge or experience of safeguarding best practice.
- Excellent IT software skills and aptitude to adapt to new systems and processes.
- Flexible, resilient and solution focussed working with sensitivity and integrity.
- Collaborative, constructive, and solution focussed.
- Ability to work flexibly, depending on the needs of the team and of service users.
Desirable
- Farming background or knowledge of the farming community environment.
- Experience providing support remotely.
- Relevant qualifications in health and social care.
Other
Use of own car, ability to travel to support service users / attend meetings.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
Benefits
- Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
- Life assurance from day one.
- Access to our Employee Assistance Programme.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
REF-223369
An exciting opportunity to use the power of social media to drive real change. Join the Dignity in Dying team and help lead a national campaign for assisted dying law reform.
About Us:
Dignity in Dying is the UK’s leading campaign for assisted dying law reform. We fight for a compassionate assisted dying law for terminally ill, mentally competent adults. We are a national campaign and membership organisation campaigning for change across the UK.
Compassion in Dying is a national charity working to amplify people’s voices, shift attitudes and drive changes to the healthcare system so people’s end-of-life decisions are heard, understood and respected when it matters most. We support people to start honest conversations about death and dying, and record and revisit their wishes whenever they want to.
The role:
We are looking for an experienced, resilient, and proactive Social Media Support Officer to join our digital team during a crucial phase of Dignity in Dying’s campaign. You’ll be responsible for driving high-impact, engaging social media content that supports our strategic goals and energises our growing supporter and stakeholder audiences across key platforms.
This role will primarily be focused on Dignity in Dying’s campaign, but over time there is scope for the role grow and take on more of Compassion in Dying’s social media delivery.
Key responsibilities:
- Create compelling, campaign-aligned content for X (Twitter), Facebook, Instagram, LinkedIn, and Bluesky, using existing messaging, framing and personal stories, posting frequently. Engage with accounts with a range of views to challenge misinformation and advance our core messaging.
- Support the creation of dynamic video content and imagery, including vox pops, for social media, including basic editing and captioning.
- Manage our online communities with empathy and sensitivity, identifying new campaigners, people with personal experience, and key stakeholders to get involved in the campaign.
- Collaborate with our campaigns team and agency partners to deliver coordinated set piece social activity, including influencer and ally engagement.
- Run reactive and real-time comms on social media with excellent judgement and fact-checking instincts.
- Integrate social content into wider supporter journeys, alongside email and web communications, including scheduling social media posts.
- Provide support to the Campaigns and Communications Support Officer and Digital Content Officer including drafting and sending email communications and creating content when required.
About you:
- Proven track record in delivering social media for campaigning organisations, political organisations, or high-impact causes.
- Skilled copywriter and content creator with an eye for storytelling and visual comms.
- Experienced in community management and comfortable handling controversial or emotive topics online.
- Confident using social media scheduling and monitoring tools (e.g. Tweetdeck, Buffer etc).
- Able to work confidently and within guidance in a fast-paced environment, and flag concerns and potential organisational or personal risk to colleagues in a timely way.
Values
- Commitment to Dignity in Dying’s vision and mission.
- Commitment to Compassion in Dying’s vision and mission.
Organisational behaviours
- Leading by example - You lead by example through your behaviours and motivate others through your professional approach to work.
- Trust and respect others - You are aware of your impact on others and treat other people with kindness and respect. You value diversity and listen carefully to understand the views of others.
- Proactive and supportive team member - You work with others to reach a common goal by sharing information and supporting colleagues.
- Strive to be the best - With a positive attitude, you work to a high standard to meet personal and organisational expectations.
- Responsibility and initiative - You take ownership of your work and take responsibility for your actions and decisions. You use your initiative and take pride in what you do.
We are the leading UK movement for end-of-life choice. We campaign for a safe and compassionate law for terminally ill, mentally competent adults.

The client requests no contact from agencies or media sales.
The purpose of the Health and Physical Activity Lead is to work in partnership with health & care partners across the Black Country, including the NHS, Local Authorities and wider Integrated Care System partners.
The role will ensure physical activity & moving are fundamental to people’s health and wellbeing, benefiting individuals from childhood through to older age, by reducing the risk of injury or disease, improving mental health, bringing communities together and encouraging connectedness to support the prevention agenda.
This role will play a critical part in reducing health inequalities, improving health outcomes, and embedding physical activity as a core component of health & care pathways & interventions alongside community wellbeing strategies. In addition, they will work alongside national bodies to influence and engage in best practice for the benefit of residents both within the Black Country and beyond.
Main Duties
1. Working closely with the health and care sector, operate as the lead advocate for the benefits that physical activity and movement can play in benefiting people with long-term health conditions and future prevention, treatment and rehabilitation.
2. Develop understanding of the wider health and care system to influence the integration of physical activity into health & care pathways to support population health outcomes.
3. Establish effective relationships across local place-based health partnerships that develops understanding, listening and acting on the needs of local communities, working in close partnership with providers of activities and community services, to ensure residents will have equitable access to opportunities to be active and move more.
4. Identify and develop models of practice that provide easily accessible physical activity pathways, that can be delivered alongside routine care across health and care settings, that provide consistent quality assured models of delivery, trusted by health and care colleagues and offering better support for those communities in most need.
5. Taking a lead role in the physical inactivity workstream as part of the Black Country Personalisation & Prevention implementation plan to influence and ensure physical inactivity is embedded as a cross-cutting theme to address health inequalities.
6. Work with appointed strategic and learning leads respectively alongside other suppliers on the Sport England recognised ‘Place Based’ investment in the Black Country.
7. Represent Black Country partners in regional and national conversations regarding physical activity & health promoting the Black Country as a place for national organisations to work in partnership and invest into.
8. Develop a ‘Prevention & Enablement’ model that can inform future approaches across the Black Country that can support delivery and coordination of community physical activity and health initiatives and opportunities for those living with long-term health conditions to be active and to engage in physical activity within their community in order to enable independence and to achieve wider outcomes.
9. Provide expert advice to senior leaders, boards, and external partners on best practices in physical activity promotion.
10. Working to the Monitoring Evaluation and Learning Framework to extract learnings and share good practice to inform decision-making and evaluate the impact of interventions.
11. Ensuring compliance at all times with contract management, procurement and finance procedures.
12. To be responsible and take reasonable care for the Health, Safety and Welfare of self and other employees and the public in accordance with Health and Safety Legislation and company procedures.
13. To adhere to the Data Protection Act at all times. Confidentiality must be maintained at all times.
14. To adhere to all relevant policies and procedures at all times.
15. To undertake such other duties as may be appropriate.
Person Specification
Health:
Experience of the health & social care sectors, ideally with experience of influencing priorities and using physical activity as a tool to support wider determinants of health.
Contemporary expert knowledge of national health policy and strategic frameworks i.e. NHS 10 Year Plan.
Can articulate, demonstrate, or evidence the valuable role that physical activity and sport can contribute to health & socio-economic outcomes.
Place-based work:
Proven experience supporting specific communities or localities—particularly in roles involving community development, systems change, learning or collaborative partnerships, ideally across the Black Country.
Partnership and relationship building:
Able to work as a trusted partner and build strong, effective, and valued relationships across a wide range of people and organisations.
Visibly values and promotes co-design and can bring people together to jointly create innovative ideas and practice.
Skilled in building trust and long-term relationships across sectors—especially with local partners, community-based organisations, local authorities and charities.
Systems change understanding:
Has skills, knowledge and good experience of partnership working to build strong, effective, and valued relationships, across a wide range of people and organisations to influence & develop collaborative agendas.
Able to work with complexity and influence and advocate for learning beyond programme delivery.
Proven experience in using learning as a driver for change.
Impact and learning:
Strong understanding of how to track, assess, and learn from outcomes in complex, community-driven settings.
Skilled at applying evidence led approaches to design interventions that can support a range of health and socio-economic outcomes.
Demonstrable expertise in building a culture of continuous improvement and reflective practice.
Equity and inclusion:
Deep commitment to inclusive practice, with experience applying in real-world settings.
Demonstrates professional, voluntary, or lived experience of communities most marginalised or under-represented in being active. Has knowledge and understanding of the barriers to activity.
Communication:
Strong written and verbal skills, able to distil learning clearly for different audiences, including communities, partners, and funders.
Initiative and adaptability:
A self-starter who shows skills in agile and adaptive working proving they can respond quickly, work flexibly and navigate through fast-paced, changing, complex and uncertain environments.
To apply:
1. Please submit an up to date CV and an expression of interest explaining why you are interested in this role, detailing how you are a good candidate for this post and how you fulfil the person specification – we recommend that this is no longer than two pages.
2. The declaration form – but completion of the equalities section is not mandatory, this is requested for monitoring purposes in line with our commitment to equality and diversity;
Closing date: 5 September, 2025
Interviews will be held 17 & 18 September 2025.
The client requests no contact from agencies or media sales.
Salary: £45,000 - £49,600
Contract: 12-month FTC
Location: London hybrid (2 days/week in office)
Closing date: 27 August
Benefits: Generous annual leave, employee assistance programme, flexible working arrangements.
We have an exciting opportunity for a Senior New Business Development Manager to join a new initiative that’s mobilising £20 million in philanthropic and investment capital to support climate adaptation enterprises, working within an international development charity. You’ll lead on developing and delivering a fundraising programme, building relationships with major donors, foundations, and institutions to drive real-world impact.
Working closely with senior leaders and sector partners, you’ll craft compelling campaigns, secure strategic funding, and help position the fund as a trailblazer in climate finance and international development.
To be successful as the Senior New Business Development Manager you will need:
- A strong track record of securing six-figure gifts from major donors or institutions
- Excellent project management and campaign analysis skills
- Outstanding communication and relationship-building abilities
- Knowledge of climate finance, impact investment, or international development
If you would like to have an informal discussion, please get in touch and ask for Heather, quoting the reference 2577HB
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable charity jobs. We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We take a relationship-led approach to recruitment in the charity sector and partner with you as the leading charity recruitment agency.
If enough applications are received the charity reserve the right to end the application period sooner.