Referrals Coordinator- 2 vacancies

An exciting opportunity has arisen for two people to join the Operations Team at Waterloo Community Counselling (WCC), a highly regarded charity providing affordable, accessible counselling and mental health support to diverse London communities, including people on low incomes, refugees, asylum seekers and vulnerable migrants.

This role is ideal for someone who enjoys helping people, is highly organised, and wants to gain experience in the charity, mental health or community sector. Working as part of our small, dynamic Operations Team, you will play a vital role in ensuring clients can access the support they need and that our counselling services run smoothly and efficiently.

WCC's two Referrals Coordinators are key members of our Operations Team, helping to ensure the smooth running and effective administration of our counselling and support services. You'll act as a first point of contact for clients, counsellors and referrers, handling enquiries, booking assessments, maintaining records, supporting client allocation, and providing administrative support across the organisation.

You'll also help make our services accessible and welcoming for diverse adults affected by mental health challenges and trauma by assisting our communications activities, supporting our activity groups for refugees and asylum seekers, and connecting clients with partner organisations that can help address practical challenges affecting their wellbeing.

WCC is a lively, friendly place to work. The successful candidates will join a friendly, highly productive, collaborative and dedicated team of 8 staff, working with over 80 counsellors and supervisors (including paid sessional freelancers, volunteers and trainees).

About You

Based within reasonable commuting distance of our Waterloo office, this role would suit someone who:

• Enjoys helping people and providing excellent customer or client service.
• Is organised, reliable and able to manage a varied workload.
• Has strong IT skills.
• Communicates clearly and sensitively with people from a wide range of backgrounds.
• Is able to maintain confidentiality and professional boundaries.
• Can work both independently and collaboratively as part of a team.
• Has an interest in mental health, counselling and supporting diverse communities.
• Shares WCC's commitment to inclusion, diversity and accessible mental health support.

We recruit based on attitude and potential as well as direct experience, and welcome applications from people looking to develop a career in the charity or mental health sector.

We particularly welcome applications from people with community language skills, lived experience of migration or seeking asylum, or experience working with diverse communities, although these are not essential.

About WCC

For over 30 years, Waterloo Community Counselling (WCC) has been delivering life-changing counselling and community mental health support for Londoners that is affordable and accessible. We are one of only a handful of services offering low-cost, affordable weekly therapy at reduced fees, or for free, for diverse adults from all walks of life. Our multilingual counselling service provides free counselling in 23 languages without interpreters to refugees, asylum seekers and vulnerable migrants. Each year, we provide a vital lifeline to hundreds of people – removing the linguistic, cultural and financial barriers to counselling for many who would otherwise go without the right support that meets their needs.

WCC's commitment to Equality, Diversity and Inclusion is central to our mission, and we welcome applications from people of all backgrounds. We particularly encourage applications from people from Global Majority communities and those with lived experience of migration, seeking asylum or displacement.

We are committed to safeguarding children, young people, and vulnerable adults. Successful applicants to our roles are required to undergo an Enhanced DBS check.

What's on Offer

·    Permanent contract, subject to a 3-month probation period

·         Salary of £27,000-£30,000 per annum FTE, pro rata for part-time hours

·         Flexible working, with the option of part-time (28 hours) or full-time (35 hours), worked within a bandwidth of 8.00am-6.00pm, Monday to Saturday

·         25 days' annual leave plus bank holidays (pro rata for part-time hours)

·         Employer pension contribution of 3%

·         Employee discount on therapy room hire at our premises

·         Monthly Reflective Practice Supervision for the Operations Team

·         A positive and supportive working environment where learning and development are actively encouraged and training needs are supported

How to Apply:

Please submit your CV and a covering letter explaining why you are interested in this role and how you meet the Person Specification via the Charity Job website.

We may begin interviewing candidates before the closing date and reserve the right to close this vacancy early if sufficient applications are received. We therefore encourage interested applicants to apply as soon as possible.

Application deadline: 30th November

Interviews: Face-to-face, week of 7th December