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Open Doors International, Remote
£28,341 - £37,788 per year (depending on experience)
Posted 1 week ago Quick Apply
Friends of St Nicholas Fields, York, York (On-site)
£42,500 - £52,500 per year
Posted 1 week ago
Closing in 5 days
Clean Air Fund, Remote
£33,600 - £39,899 per year
Posted 1 week ago
Big Green Heart, Remote
£27,000 - £30,000 per year FTE
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Huntington's Disease Association, Remote
£30,000 per year
Seeking an experienced Volunteer Manager, to work with and inspire those who volunteer for the charity.
Posted 1 week ago
Closing in 2 days
Bendrigg Trust, Remote
£35,640 - £40,640 per year
Seeking a seasoned fundraiser to join and lead a forward-thinking and inclusive team; working together to make adventure accessible for all.
Posted 1 week ago Quick Apply
Closing in 6 days
Medics4RareDiseases, Remote
£38,000 per year
3.5 million people in the UK live with a rare condition and need greater healthcare professional awareness. Help us make the NHS Rare Aware!
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United Response, Remote
£37,000 per year
Internal Comm Lead for United Response a Charity supporting adults with disabilities.
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North Yorkshire Citizens Advice and Law Centre, North Yorkshire (Hybrid)
£28,282 – £33,945 pro rata per annum
Are you an experienced caseworker with an excellent knowledge of welfare benefits law? Could you support our welfare benefits team?
Posted 1 week ago
Page 6 of 12
Remote
£28,341 - £37,788 per year (depending on experience)
Full-time or part-time (30 - 37.5 hours per week)
Permanent

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Do you have a serving attitude and are you passionate about IT? We are looking for an IT Support Specialist who enjoys helping our users across the globe with their technical support needs. As an IT Support Specialist, you will seek optimal user experience by handling and coordinating tickets, training users, and identifying possibilities for improvements. Our technical environment is standard Microsoft M365, Entra, D365, etc. combined with a mix of commercial security tools and custom applications. This position reports directly to the ODI IT Infra & Service Delivery Manager. Our ideal candidate will have excellent technical and communication skills, solid customer service experience, a strong sense of ownership, and a positive drive. 

YOUR KEY RESPONSIBILITIES 

  • Monitor and triage incoming tickets (Freshservice ITSM tool), provide timely response to all issues, update internal customers on status, solicit additional information, if needed;

  • Responsible for the full professional handling of customer questions, requests, and incidents and take measures when issues arise; 

  • Identify possibilities for structural improvements to increase the efficiency and effectiveness of our IT services, for example using PowerAutomate or similar;

  • Training and advising individual users in secure and efficient use of IT systems;

  • Act as a key first point of contact for UK staff 

  • Develop and update  support documentation. 

YOUR PROFILE 

  • A committed Christian with a passion for the Persecuted Church 

  • Experience in IT Support and a relevant degree or certification(s); 

  • A great sense of responsibility to solve problems quickly and sustainably;

  • Able to understand the needs of users from various cultural backgrounds and respond to them in a service-oriented, clear and non-technical way;

  • Proven ability to approach and analyze a technical problem and find an appropriate and workable solution;

  • Has a good command of the English language;

  • Coordination skills and able to work in a planned and structured way. 

OUR OFFER 

Working at Open Doors means that you are actively involved in serving the worldwide Persecuted Church. We offer you a versatile position in an international, dynamic environment, a professional team and the opportunity to grow professionally and personally. As a global organisation we are used to combining working from home and from the office and to have flexible working hours. Location preferably in the Netherlands (Harderwijk) or the UK (Witney), but various local and global locations will also be considered when they are near CET time zone.  

*There is an occupational requirement under Schedule 9 of the Equality Act 2010 for this post to be held by an actively practising Christian who assents to our statement of faith.

Application resources
Application Instructions

Please apply by submitting your CV and Cover letter to Open Doors International’s HR team. We will assess applications on a rolling basis and will close the process if we fill the position, so early applications are encouraged.

Posted by
Open Doors International View profile Company size Size: 11 - 20
Posted on: 19 April 2024
Closing date: 19 May 2024 at 23:30
Job ref: 19/04 IT Support Specialist
Tags: Christian,IT

The client requests no contact from agencies or media sales.