Social Welfare Jobs

Hours: Full time – 5 days per week (can be flexible)
Contract type: 12 Months Fixed Term

Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service which reflects community issues and needs. Our service puts people first.

As a Gateway Assessor you will be part of a busy team at Citizens Advice Westminster, answering phone, face to face and digital social welfare law enquiries from residents across the City Council and providing them with information and assessment. You will be provided with full training and support, in order to ensure client’s needs are accurately and quickly assessed within Citizens Advice guidelines and standards.

Do you share the same passion as us that no one should be left disadvantaged due to lack of knowledge about one’s rights and responsibilities?

You will need to be a strong communicator with excellent interpersonal skills and the ability to deal with a diverse range of people including vulnerable clients, and be able to communicate at all levels. You would also need to have good working knowledge of Microsoft ICT packages, and be flexible to work a later shift up to once a week if required.

We will offer the right candidate a generous salary along with other benefits such as annual season ticket loans, career breaks, and the opportunity to develop yourself professionally. You will be part of a warm and friendly work culture where opinions are valued. We can also offer a flexible hybrid working environment where you will be able to work some days from home and some days at the office.

If you are ready to be a part of this community organisation offering a vital service to people who need our help, then click the apply button and complete the application process, demonstrating how you meet the competencies in the Person Specification in your supporting statement.

Citizens Advice Westminster value diversity, promote equality and challenge discrimination. We strongly encourage applicants from all parts of society and believe that diversity is what makes us the leaders in what we do.

Closing Date: 12th June 2024, 5pm

Please note interviews will be conducted up to the closing date, and the vacancy may close early if the right candidate comes along. 

Age UK's National Advice Line is recruiting for Information & Advice Advisors.

Our team provide a vital service available to older people and anyone seeking advice to support an older person in need. Our team of trained Advisors are dedicated to providing accurate, impartial and comprehensive information and advice to help support those in later life.

In height of a UK housing and energy crisis, many older people in the UK are in desperate need of advice and support. Due to the growing demand of this fantastic service, we are recruiting for some Information and Advice Advisors to join this friendly and supportive team.

If you are looking for an exciting and fulfilling career with a large National Charity that challenges injustice and makes a real difference to older people across the country, then we would love to hear from you!

The successful post holder will have excellent communications skills with the ability to provide accurate, often complex information in a clear and empathic way, offering advice over the phone and by email.
In this role you will receive several weeks of extensive specialist training based on the current legislation relevant to older people's rights and welfare, enabling you to offer an in-depth advice service to phone and email enquirers from across England. You will help them to understand and implement their legislative rights in areas such as community care, housing, income and benefits and many other issues related to later life.

This role offers hybrid working between home and either our Blackpool office, surrounded by excellent amenities or our Ashburton office, situated on the edge of the beautiful Dartmoor National Park. Our team work from the office at least 1 day a week, but that can be more if you prefer.

Must haves:

* Excellent active listening
* Excellent oral and written communication skills
* Proficient in the use of IT e.g., Microsoft Office applications including Word, Excel, Teams, and SharePoint
* Previous experience of using multiple IT systems including CRM and other applications at the same time
* Ability to handle and present clearly and concisely large amounts of subject knowledge, often of a complex nature, both orally and in writing
* Accurate and attentive to detail
* Calm, empathic, compassionate
* Committed to providing a high quality service
* Committed to a team working approach.

Great to haves:
* Experience of providing information and advice on the telephone or face to face
* Experience of working with older peoples' issues
* Experience of working with social care/benefits
* An academic qualification at degree level.

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250.

Additional Information

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Job Description: Community Outreach Worker
Responsible to: Community Project Coordinator
Salary: £12.00/hr (£23,400 FTE)
Hours: Part-time 30 hrs per week
Contract: Fixed Term 3-year contract to April 2027
Location: Units 2&3 Cobb Way, Park Wood, Maidstone ME15 9XF

Driving Licence and own car essential
This role requires an enhanced with barred DBS check

About Fusion:
Fusion Maidstone is a health & wellbeing charity based in Park Wood.  We opened our doors in 2003 and set about developing programmes, activities and services to address the changing needs of the residents of Park Wood with a strong focus on addressing health inequalities.  Fusion works in the community to offer assistance in four key areas  Public Health, Food/Food Poverty, Social Inclusion, Mental Health.  Services are either delivered directly by Fusion or by a network of partner agencies.  We bring services to local people thereby removing barriers to engagement.

Park Wood Connects Project
Courtesy of the National Lottery Community Fund Fusion Maidstone are able to launch their Park Wood Connects project which is a three year engagement and support initiative co-designed with the local community to support people struggling with the combined effects of the cost-of-living crisis, the mental health crisis, and high levels of social isolation/loneliness in one of the South East’s most deprived communities.  To address the growing numbers of vulnerable local residents we propose to do two things through the Park Wood Connects project:

• Reach out better across the community to make more people aware that we and our partners are here to help.
• Make more services available locally by encouraging more people and organisations to begin delivering support locally.

About the Community Outreach Worker Role
Fusion is employing a Community Outreach Worker who has a great sense of community and customer service, enjoys working in an outreach environment and who is looking to make a positive difference to the local community.

Working closely with a second Community Outreach Worker and the Community Project Coordinator you will be performing tasks associated with community outreach including identifying and directly engaging with hard-to-reach individuals and families, providing responsive and effective support, deliver drop-in information sessions, recruit, induct and train volunteers to support the project, organise and host community engagement events throughout the year.

Who You Are
You are an active listener and an empathetic communicator who is able to deliver confidently to a wide variety of audiences.
You have excellent administrative, organisational and time management skills.
You have the ability to deal with beneficiaries, colleagues and partners tactfully in difficult situations and be assertive as appropriate.
You are able to be flexible in response to the organisation’s needs and requirements.

What You Will Offer Us
You will contribute to the design and development of activities and partner services in response to identified need.
You will contribute to and attend steering group meetings to represent the voice of the community and aid in the development of the project.
You will be responsible for your own administration with accurate data entry and working with our customer relationship management (CRM) system.
You will be a positive addition to the team and happy to represent Fusion Maidstone.

Key Responsibilities
To identify and directly engage with hard-to-reach individuals and families in Park Wood to raise awareness of Fusion.
To provide responsive and effective support.
To ensure immediate needs are assessed and met, respecting the wishes of individuals and families.
Act as a ‘keyworker’  for the co-ordination and delivery of individuals and families support with the assistance of the wider Fusion team.
Build a relationship with the KCC Community Wardens with a view to developing partnership working.
Recruit and induct a total of 15 volunteers from the local community to assist with the project 5 in year 1, 5 in year 2, and 5 in year 3.
Organise and deliver 4 community engagement events each year of the project.
Organise and deliver a minimum of 12 drop in surgeries each year of the project in various locations.
Assisted by the Community Project Coordinator attend regular stakeholder steering group meetings

Benefits Package
Mileage will be paid outside of commute journey at the rate of £0.45 per mile provided the successful applicant has business insurance
DBS paid for by Fusion
Employer Assistance Programme available 24/7 for advice and guidance
Full induction
Ongoing training and development
Support with career progression and personal development
Paid 25 days annual leave plus bank holidays
Pension scheme with NEST

Equal Opportunities
We welcome applications from all suitably qualified candidates irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief or sexual orientation.  In addition, during the various stage of recruitment, specific measure can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Fusion are committed to the Disability Confident charter.  We actively recruit staff who have lived experience.  We recognise and value the unique combination of skills, knowledge and perspective that employing people with lived experience, at all level across the organisation, brings.  We create a trauma-informed, person centred environment, where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed.

You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.

Salary: Band DP3 £23,050 - £24,670 depending on experience

Hours: 35hrs per week full time, and job share will be considered

We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.

You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face.

Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Social Care and local services. 

Experience of delivering Welfare Benefits Advice is required.

Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.

Interviews: To be confirmed – via Microsoft Teams

This is fixed term contract funded initially until March 31st 2025 and subject to review and funding thereafter. 

Are you looking for a new challenge? Do you have at least 6 months’ experience giving advice on a broad range of subjects such as money, benefits and housing? Are you an excellent communicator and willing to take the lead? If so, this could be the perfect opportunity for you! 

North Yorkshire Citizens Advice & Law Centre is an independent charity providing free, confidential and impartial information and advice on a range of issues. We have 8 offices throughout North Yorkshire and help over 25,000 people every year. We are seeking an Advice Session Supervisor who will be responsible for providing support and supervision to staff and volunteers in our Harrogate and Skipton offices, as well as team members working remotely or at outreach settings. The successful candidate will be willing and able to work within and travel between both offices. 

The role involves managing the practicalities of advice sessions and supporting staff and volunteers to ensure we are consistently providing high quality advice. We are seeking someone who works well within a team and who has the ability to adapt the level of support to each individual whilst giving appropriate encouragement and challenging constructively when necessary.

Applications closing date: 10 June 2024 (9.00am)
Reserved interview dates: 13 – 17 June 2024

We are recruiting for a self-motivated and ambitious Communications and Marketing Assistant. Reporting to the Business Development Manager, and working closely with the Fundraising Officer, the candidate will play an active role in delivering a newly developed comms strategy.

Working at Basis means being part of a fun, dynamic and vibrant workforce; we also offer a benefits package including flexible working (for this post, home working will be considered) contributory pension (4%), free parking; significant opportunities to access training, funded external supervision and an Employee Assistance package.

You will be working from the Haverfordwest Office, as well as being home based, and travel throughout Pembrokeshire is essential.

Salary: Band DP3 £23,050 – £24,670 depending on experience

Hours: 35hrs per week full time, and job share will be considered

We are looking to recruit a self-motivated, enthusiastic, hard-working experienced Information & Advice Officer to join our organisation.

You will be committed to providing up-to-date information and advice to older people and their carers in outreach locations, via telephone, online and face to face. Working to approved quality standards, you will be responsible for the effective delivery of providing advice covering a range of topics including (but not exclusively); Welfare Benefits, Housing, Social Care and local services. Experience of delivering Welfare Benefits Advice is required.

Closing date: There is no formal closing date. Applications will be reviewed as received until the position is filled. If you are interested, please therefore apply as soon as possible.

Interviews: To be confirmed – via Microsoft Teams

This is fixed term contract funded initially until November 30th 2024 and subject to review and funding thereafter.

High Trees are a charity working across 5 thematic service delivery areas and teams (Education and Training, Employment and Careers, Children, Young People and Families, Community Action and Research and Sector Support). All our work is held together by our Operations team, who provide the support and structure that allows all of our service delivery to take place and ensures High Trees as an organisation functions.

We are seeking a skilled Operations Administrator, providing general support across the organisation as a whole, but predominantly working with our Operations team and Co-CEOs to ensure that High Trees remains an effective organisation, able to make the most impact for our beneficiaries. This is a varied and rewarding role which will allow you to build your skills and understanding of how charities operate day-to-day as well as contribute to our governance and strategic ambitions. Your remit will include general office administration; including the admin needed to efficiently manage our offices and community buildings, ensuring our organisational policies and processes are routinely reviewed, updated and implemented; assisting with events; and supporting our governance processes.

You will also carry out the administrative HR functions for High Trees, inducting new staff, maintaining our records on our HR software, facilitating all staff to carry out our mandatory training and helping with the administration of our recruitment processes. You will work with the teams to ensure compliance with our HR policies, procedures and HR paperwork.

Benefits of working at High Trees

• 35 days annual leave (inclusive of bank holidays and 3 Christmas days) rising by 1 day each year after 2 years’ service (capped at an additional 8 days)
• Enhanced maternity/paternity/adoption leave after 2 years’ service
• Save money off a new bike with the Cycle to Work scheme
• Up to 7% contribution to the staff pension scheme
• 24/7 Employee Support Line
• Clear pay structure with yearly increments (based on performance)
• Annual Staff away day
• Premium eye-care vouchers through Specsavers and season ticket loans

We have an exciting opportunity to work as a Bristol City Robins Foundation Youth Mentor.

This is a 1-year fixed-term contract with a view to an extension in 2025.

Our youth mentor will work with young people in South Bristol and beyond. The role will see trusting relationships built between known young people in the community, support the young people and help guide them into positive provision or employment. The focus will be on the number of positive hours these young people can spend with their mentors and away from negative influences in their lives.

Your main responsibilities:

• Delivery of targeted 1-2-1 work with young people.
• Delivery of targeted individual and small group work with young people in schools.
• Develop positive relationships between you and the young people to ensure you get the best outcomes.
• Collect and store data to evidence the impact of the 1-2-1 work and mentoring to ensure it is sustainable and continues to change the lives of the young people we work with.
• To be part of developing our mentoring strategy and ensure we meet the needs of young people in Bristol now and in the long term.
• To use early intervention where possible and to provide long-term opportunities and pathways, working with clear evidence of need and agreed success criteria.
• Work closely with parents/carers and professionals to support the needs of their young people.
• Building new relationships with local schools, youth organisations and other agencies to increase capacity and referrals into programmes.

You will have:

• An understanding of the issues young people face, specifically in relation to young people in areas of deprivation.
• Experience in working with targeted groups or individuals in areas of deprivation through building positive relationships and mentoring.
• An understanding of safeguarding and health and safety in a youth work setting.
• A proven ability to work under pressure to tight deadlines.
• A commitment to supporting young people and the principles of equality and diversity.
• Self-motivated and the ability to work on own initiative.
• Excellent communication skills, including written, telephone and interpersonal skills.
• Proven planning and organization skills.
• IT literate.
• Full UK driving license.

Safeguarding Statement:

Bristol City Robins Foundation is committed to safeguarding the welfare of children and young people and expects all staff and volunteers to endorse this commitment.

Equality Statement:

The successful candidate must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and promoting positive working relationships between all internal and external stakeholders.

Benefits

• Work equipment (BCFC clothing and work laptop)
• 2 x tickets to every BCFC and Bristol Bears home league game
• 25 days annual leave, increasing to 28 days after 3 years of employment and 30 days after 5 years of employment (plus bank holidays and Christmas closure days)
• A flexible working environment
• Generous pension scheme
• Generous continuous personal development budget.
• Free parking on site
• The opportunity to be part of an incredible journey.

Notes

1-year fixed term with a view of extension.

Candidates must be willing to work occasional evenings and weekends. The successful candidate will be subject to an Enhanced DBS check.

Interviews planned for week commencing 24th June.

We're looking for a Bank Support Worker Admin to join our human resources team located in Caledonian Road.

£23,933.00 per annum, working 35 hours per week on a fixed term contract of 3 months. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Working alongside the HR Admin and Payroll team, to be responsible for the effective day to day running of Bank Support Worker payroll processes, effective utilisation of the Bank Support Workers, and use of Bank Support Worker portal to aid in the transfer to a new Bank and Agency system.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

To ensure the transfer of Bank Staff information to new Bank and Agency system.
To ensure we have accurate and up to date recording of bank staff on Bank IT system and HR system (iTrent)
To ensure ongoing compliance (DBS, Right to Work and training renewals) are kept up to date
To understand general availability of our BSW's to help managers find suitable bank staff for shifts.
To communicate key messages to our Bank Staff as needed.
To work with HR Business Partners and relevant managers if bank staff need suspending/removing from the bank system.
Work with Managers to review BSW hours in line with Working Time Directive and Overtime Policy to ensure excessive hours not worked
To complete BSW monthly payroll check and calculate salary top ups.
To work with BSW and payroll team to resolve payroll queries
To complete general administration of BSW references and confirmation of employment letters.
Any other duties as reasonably required within the role.
This role requires a basic DBS

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Must be able to build excellent working relationships with internal and external stakeholders and across multiple teams
Focused on delivering excellent customer service
Self driven to deliver outcomes required in role
Able to prioritise to meet business needs
Able to work in a challenging environment
Good attention to detail
Positive and solution focused
Organised and able to prioritise effectively
Can work well as part of a wider team

What you'll bring:

Essential:

Ability to pick up IT systems quickly
Showing strong initiative and problem solving skills
Able to use Excel, Word and Outlook well
Good customer service experience
Previous experience of admin role would be beneficial

Desirable:

Experience of overseeing and organising a Bank of Workers
Experience working in Care and Support or a Housing Association
ITrent and Bank booking systems experience

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

We are looking for two individuals to help deliver an impactful GOALS service across London and build effective networks of support for people before, during and after treatment.

A main aspect of the role will be to support and work closely with individuals presenting with lived experience of gambling harm issues and/or people affected by this issue. The GOALS Supporter will understand gambling related harm and dependency issues and be able to ensure safe working environments and take a robust lead on safeguarding and harm minimisation procedures and policy.

The post holder will work with the Director of Support Services and GOALS Coordinator to support the development and maintenance of the systems and structure of the service, ensuring that governance and polices are implemented, safeguarding and safe working practices are systematic and develop a clear understanding of how the service integrates with the national gambling treatment service.

Other support activities will be developed, such as group support and weekly meet ups.

The post holder will develop and maintain relationships with key stakeholders, deliver presentations and other promotions within community, education and health centres to help grow and develop the service.

Adherence to health & safety, equal opportunities and diversity policies is expected at all times.

Please review the full Job Pack before applying with your CV and cover letter.

This role is part of the Wiltshire Project which provides individual and family support to domestic abuse for victims and their children.

Working with children and young people, the team will focus on delivering timely and high quality, trauma informed support to children who have been the victims of domestic abuse.

The exciting post will be working with children who have experienced or been affected by domestic abuse. Focusing on standard and medium risk cases, this role will provide practical and emotional support to children and young people, with an emphasis on early intervention and awareness raising.

This is a fixed term contract to November 2025.

Key tasks and responsibilities include:

• To provide high quality, specialist support to children who have lived in a domestically abusive family.
• Enabling young people to access statutory and other services where appropriate.
• Managing a caseload and working proactively to support young people and their families
• To deliver educational, time-bound, 1 to 1 support sessions for children and young people.
• Provide specialist support to child victims, with a focus on empowering young people to make informed decisions.
• Ensure that children and young people have a thorough understanding of what constitutes a ‘healthy relationship’.
• Undertake risk assessments and implement robust safety management plans.
• Give practical and emotional support to children affected by domestic abuse.
• Work closely with multi-agency partners and the wider Wiltshire team to ensure that we maintain a focus on risk management and safeguarding.
• Work with your team and manager to develop early intervention resources.
• Engaging with and supporting the MARAC and MASH process, to ensure that the voice of victims is heard.

In addition, there will be the opportunity to work with the team and manager to develop and deliver new group work provision for young people.

This role will be based in our Trowbridge office, with a requirement to travel across Wiltshire. FearFree supports staff to work flexibly, with an ability to work in a hybrid fashion, both at home and in the office.

Key responsibilities:

• Manage a caseload of low to medium risk children and young people, predominantly through face to face appointments but also utilising virtual technologies.
• Complete an initial assessment of the child’s needs so that you can identify and plan the support needed to address issues and prevent any problems from escalating.
• Assess, manage and review risks to service users, colleagues and self, according to agreed procedures.
• Assess the needs of the child and devise appropriate support and safety plans with due regard to the dynamic nature of risk.
• Work with colleagues, health and social care professionals and multi-agency networks to evaluate caseload needs and the progress that has been made.
• Work directly and proactively with children and young people to help them to understand the impact that Domestic Abuse has had on them.
• Ensure personal safety and that of service users and other staff at all times.
• Respond to emergencies and crises with a focus on the child’s wellbeing and safeguarding.
• Plan and implement activities to promote self-awareness, confidence and participation for children.
• Provide person centred, trauma informed support to all your cases, to empower the young person to make informed choices.
• Enable service users to participate in the design, delivery and evaluation of services.
• Work effectively in partnership with multiple statutory and voluntary agencies to enhance service delivery, safety and safeguarding.
• Respond to a child’s individual learning needs and style, adapting practice as necessary.
• Work closely with schools and education establishments to ensure support offered to service users is appropriate, planned and coordinated.
• Keeping the child’s voice central to all support and decision making wherever possible: taking the time to talk through and work with the individual child’s understanding around safeguarding and why we need to share certain things.
• Act as duty officer for Wiltshire, responding to incoming calls, logging referrals and making assigned outgoing calls, according to the duty rota. Duty shifts will be 9 – 5 in the Trowbridge Office.
• To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.
• Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.
• To work alongside colleagues to deliver a whole family approach.
• Be proactive with your line manager to carry out periodic case reviews.
• Respect and value the diversity of the community in which the services work in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.

Groups and Activities

• Work with the Childrens and Families Team Manager to develop and deliver, a group work intervention for young people.
• Assist with recruiting children and young people to be involved in the development of groups or activities, providing them with on-going support.
• Run groups for children and young people following a planned programme.

General

• Work at all times in accordance with the requirements of the Lone Working Policy and Procedure.
• Attend and contribute to team meetings.
• Update written and computerised records with accurate and clear information.
• Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness.
• Undertake agreed training and keep updated on changes in legislation, policy and best practice.
• To support additional duties at your team managers discretion.

Responsibilities

• Appropriately manage highly confidential information relating to vulnerable people.
• Ensure security of data, especially sensitive personal data, in line with the information security policy.
• Work within FearFree’ Policies and Procedures at all times.
• Be mindful of responsibilities in respect of health and safety.  In particular:

o Co-operate at all times with management in the implementation of and adherence to health and safety policy and procedures;

o Take reasonable care for your own safety and for the safety of others who may foreseeably be affected by your actions at work;

o Not intentionally or recklessly interfere with or misuse anything provided for the purpose of health and safety at work;

o Report all health and safety concerns to line managers;

o Assist with the completion of the risk assessment programme.

For a full job description/person specification and to apply, please follow the link provided on this website. There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Hours: 37 hours 

Location:The post holder will work primarily from Whitehawk and/ Hollingdean Food banks, as well as CABH offices in Hove.

Contract: Fixed term until September 2025 with possibility of extension

Application deadline: 5th June 2024 at 9am

Expected interview date: 12th June 2024 

Job outline:

Citizens Advice Brighton & Hove is seeking a dedicated adviser to establish and deliver our outreach project with Trussell Trust Partners Whitehawk and Hollingdean food banks.  The postholder will be primarily based within the two food banks providing drop in services and one-to-one one-to-one appointments for advice on income maximisation. They will need to deliver services in line with funder requirements, maintain our high quality of advice and make sure clients get the best advice and outcomes available.

We are looking for an experienced benefits adviser with a commitment to tackling food poverty. The ideal candidate will also be trained to deliver full debt casework to FCA standards. We will provide training to fully equip the adviser to deliver high quality advice and casework, as well as an ongoing focus on continual professional development.

For more details about this rewarding opportunity and how to apply, please read the full job information pack, application form and guidance notes on our website via the apply button.

Appointment to this role will be subject to successful references and a  basic DBS check. 

The Mental Health IDVA will be employed by FearFree to develop pathways and processes for the Mental Health IDVA working in tandem with staff from Devon Partnership Trust to identify both patients and staff who are currently experiencing Domestic Abuse.

The Mental Health IDVA will work within a dynamic, fast paced, crisis intervention, advocacy and support service embedded within DPT to ensure all staff are aware of Domestic Abuse, and equipped to ask the right questions and encourage both patients and staff to engage with the support the Mental Health IDVA will bring to this environment.

The post holder will assist health practitioners to respond more effectively to domestic abuse, particularly those with complex and multiple needs, and will bring specialist knowledge and skills in empowering clients to seek the right support, and move forward.

The work will include providing specialist knowledge and expertise to other health care practitioners to ensure victims of domestic abuse (and their children) are safeguarded from further harm, to provide a strong partnership approach to service provision.

Priority will be given to medium and high risk cases that are employees and patients of DPT – those who do not live in Exeter/Mid Devon area to be sign-posted to specialist support within FearFree Devon, or referred to partner NDADA if living in North Devon. To work with all victims of abuse (male or female) who are currently registered with formal DPT support.

Key elements of the role include:  

· Providing priority support to both patients and staff at the hospital.

· Delivering Domestic Abuse training to all staff at the hospital equipping them to recognise all forms of Domestic Abuse and ensuring they are confident in starting those conversations, and seeking additional support from the Mental Health IDVA.

· Risk assessing and helping to keep service users safe through safety planning.

· Enabling victims to access and engage with statutory and other services.

· Engaging with and supporting the MARAC process, to ensure that the voice of victims is heard.

· Managing a caseload of medium to high-risk victims and working proactively to support them and their families.

· Develop and maintain working relationships with additional services relevant to this field.

· Ensure services and resources are appropriate and tailored to services users needs.

· Support the relationship build between client and statutory services.

Key Responsibilities:

· Hold a caseload and provide high-quality telephone and face to face crisis intervention, information, advocacy and support to both staff and patients at the hospital who have been identified as victims of Domestic Abuse.

· Proactively assess the needs and risks of clients regularly in line with FearFree policies and procedures, having full regard for case management, MARAC and safeguarding adults and children policies and procedures.

· Complete risk and safety plans for all clients, ensuring risk management and safety is at the heart of everything we do in line with company standards.

· Ensure all records comply with compliance and quality standards and information is recorded accurately and in a timely manner

·  Engage with all relevant support agencies,  acting as the “voice” of both staff and patient victims to seek support to address specific identified barriers.

· Support all caseload to access external support and sign-post where appropriate to enable caseload to engage with other organisations who can support them on their road to recovery.

· Work proactively to raise awareness of Domestic Abuse  and upskill all staff within the hospital to be able to identify potential Domestic Abuse, and seek support from the Mental Health IDVA.

· Attend regular safeguarding and domestic abuse meetings within DPT and health related settings to discuss active cases as required by the manager.

· Proactively assess the needs and safety of any children of the client and ensure that any risks/needs identified are addressed directly with them, having full regard to Safeguarding Children’s policy and complying with the Local Safeguarding Children requirements.

· Advise clients of their rights and options for seeking help and support from other agencies, making referrals, attending appointments with them when required, co-ordinating the provision of multi-agency support where necessary, and proactively advocating to ensure barriers to accessing support and protection are reduced.

· Proactively look for and implement innovative and creative ways of engaging vulnerable and hard to reach victims, particularly those with multiple needs, and sustain the engagement.

· Participate in multi-agency conferences and meetings in respect of children and adults at risk as required, providing reports and undertaking actions as necessary.

· Work in partnership with key agencies, particularly with external support agencies, to ensure effective joint working.

· At all times protect the safety and security of service users, staff, volunteers and buildings, and the confidentiality of records and other information in line with data protection requirements.

· To be flexible with meeting clients which may involve working outside of normal working hours.

· Produce data, reports, evaluations and undertake research, as requested and directed by the Manager.

General

· Remain up to date and concordant with organisational procedures, policies and professional code of conduct, upholding standards of best practice.

· Attend and contribute to team meetings.

· Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness where required.

· Undertake agreed training and keep updated on changes in legislation, policy, and best practice.

· To support additional duties at your team managers discretion.

For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is 14th June, with interviews currently planned to take place the following week.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.