Social Welfare Jobs

LGBT Foundation is looking for a dynamic person to focus on external engagement in order to maximise our impact. Through taking an integrated approach, the role-holder will be responsible for driving forward three key areas:

• Engagement: Build a network of strategic relationships and opportunities to engage with
  our communities and our stakeholders, increasing our influence and impact.
• Fundraising: Create opportunities to significantly grow our unrestricted income and
  support funding our ambitious Strategic Plan and growth trajectory.
• Communications: Ensure we develop impactful communications and campaigns which
  convert into positive action and increase our reach and profile.

LGBT Foundation is the UK’s leading LGBTQ+ charity dedicated to the health and wellbeing of LGBTQ+ communities. Our extensive range of established services has made a significant impact on communities, promoting diversity and inclusion.

Our work continually adapts to the evolving needs of LGBTQ+ individuals, highlighting the strength, vitality, and central role of our communities in everything we do.

We operate hybrid working, but there will be an expectation for the postholder to work from
Manchester at least once a week, with national travel where required.

To apply for this role, please visit our jobs page at lgbt.foundation/jobs and complete our online application form.

35 hours per week including evenings and weekends

Based at the Youth Hub at Merry Hill Shopping Centre, Dudley

Ref: 1440

Cranstoun is a social justice and harm reduction charity empowering people to empower change. We offer a wide range of services across England within drug and alcohol, domestic abuse, young people’s services, criminal justice and housing.

An exciting opportunity has arisen to join the children and young people’s team and be part of a new and pioneering pilot at Merry Hill shopping centre in Dudley. Within the role of a Service Manager, you will shape, develop and lead the team to provide an early support youth hub, supporting young people aged 13 – 25yrs. It will serve as an easy to access, youth friendly space which will allow young people to get help at the earliest opportunity.

The hub will provide: -

· Accessible open access information, advice and guidance that is available Tuesdays – Fridays 3-7pm and Saturdays.

· Tailored emotional and practical support that is trauma informed.

· Timetable of access for partner agencies including sexual health, substance use, mental health.

· Promoting positive well-being through themed events and clubs.

· Preventing escalation including wellbeing coaching to those who access the hub that may need short term goals focused support.

You will be responsible for leading and managing all aspects of the hub, including staff supervision/performance, safeguarding, day to day delivery and implementing a wellbeing coaching model. You will need to have a strong understanding of how to maintain close working relationships with stakeholder and partnership organisations. Your role will include working with your team to achieve performance related targets across the outcome’s framework, achieving standards/kitemarks, managing the partnerships, especially with regards to data and information sharing for those using the hub, audits, HR related matters, H&S, budgets, and supporting ongoing funding applications.

You will be joining an incredible organisation, helping to bring our vision to life of becoming a world class leader in rebuilding lives.

We combine proven expertise in working with children and young people with the latest evidence and innovative approaches, to ensure the service is effective and makes a difference to the lives of children, young people and their families.

This post will be subject to an Enhanced DBS Disclosure.

Closing date: Sunday 26th May 2024.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

Support and Development Officer – East and West Midlands

• Salary of £23,634 per annum 
• 3-year fixed term contract 
• 35 hours per week
• Home based (within the East or West Midlands) 

Reporting to the welcome team manager and sitting within the service delivery team, we’re looking for some who is: 

• Committed to engaging and empowering volunteers and older people. 
• Experienced in using a CRM system to capture, store, and retrieve information on all stakeholders. 
• Solution focused and committed to using technology to find solutions and to improve performance. 
• A skilled and confident communicator able to engage on the phone with people of all ages. 
• Familiar with working in a fast-paced environment with experience of working to deadlines and meeting performance related targets. 

Key responsibilities 

• Supporting volunteer and older people applicants in your region through the onboarding process.  
• Leading online group volunteer inductions, checking references, and conducting ID checks.  
• Conducting informal calls with older people applicants, ensuring that our services meet their needs.  
• Collaborating with colleagues to identify applicants for volunteer roles or older people referrals.  
• You’ll also be part of the team which responds to phone and email enquiries and that provides high quality support to older people and volunteers.  

We put the safeguarding of our older people, volunteers, and colleagues at the heart of everything we do and as such, this role will be subject to an enhanced criminal record check.

About you

Essential 

• Experienced user of Microsoft Teams, SharePoint, and Dynamics or equivalent systems.  
• Enthusiastic about using technology to improve the volunteer and older person experience and to improve performance. 
• Excellent interpersonal, written, and verbal communications skills. 
• A desire to learn, adjust and adapt to constructive feedback. 
• Organised with a methodical approach to work and excellent time management.  
• Initiative-taking, able to take responsibility for own performance and to demonstrate the ability to work with minimal supervision and under pressure to meet targets.
• Strong understanding of the importance of record-keeping and CRM systems.  
• Strong understanding of the importance of brand and commitment to the brand guidelines.    
• Clear understanding of safeguarding systems and processes, confidentiality, and GDPR implications when working with volunteers and older people. 

About Re-engage

We are positive about old age and committed to reducing loneliness so that older people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness or social isolation. 

We are proud of our values - positive, innovative, transparent, evidence-based, and accountable -  and of our ethos of bringing generations together.  These guide our day-to-day work, alongside our commitment to harnessing technology.    

Joining our team means making a tangible impact on the lives of older people while enjoying a supportive and inclusive work environment. Although we operate remotely, we encourage teamwork and wellbeing through many and varied interest groups and virtual networking and social activities.  We also offer periodic opportunities for face-to face collaboration. 

How we recruit 

Diversity and inclusion are important to us.  We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best.  We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.

The closing date is 5pm on Monday 13 May 2024, however, you should note that we reserve the right to close the vacancy early if we receive sufficient applications. Therefore, if you’re interested in this role and in working for Re-engage, we would encourage you to apply ASAP. Interviews will be held on Wednesday 22 May via Teams.   

Cranstoun is a social justice and harm reduction charity. We offer a wide range of services across England including housing & homelessness, substance use, domestic abuse, children & young people, and criminal justice.

An exciting opportunity has arisen to lead our supported housing services in Wandsworth.  Focussing on harm reduction, the service supports residents to stabilise their substance use and achieve their individual goals. The service has 30 units of accommodation across 5 sites. The service has recently adopted a high tolerance to drug use approach in one of the houses.

You will have experience of leading and managing teams within housing/supported housing and managing the support provided to people with multiple disadvantages. Embedding recent service changes and leading new developments within the service, you will instil a positive team culture with a focus on risk management.

Unfortunately, we are unable to accept CVs.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work.

The post will be subject to an enhanced DBS check against the relevant barred lists.

Please note that this position may close earlier than the indicated deadline if a suitable candidate is identified.

Closing date: Tuesday 14th May 2024.

Interview date: W/C 20th May 2024.

Community Café Manager
Ref: BHCM24
Location: Hastings, TN35 4AD
Contract: Permanent, annualised, the amount of hours you work each month may vary, however your salary will be paid equally over the year
Salary: Up to £32,000 per annum (DOE) with additional performance-based incentives
Hours: 40 hours per week, some weekends and bank holidays

The Bale House Cafe is a small, but very busy destination café located within Hastings Country Park Nature Reserve known for its outstanding views, beauty and rare flora and fauna. The Bale House is the first public straw bale building constructed in Hastings and provides an exciting facility for visitors to the park to find out about this special landscape. Whether for eating, meeting, walking, or learning The Bale House is a place for everyone, with things to discover every day.

This post will coordinate, manage, and develop the catering outlet at the Visitor Centre to ensure it is providing a comfortable, welcoming and inclusive place for both visitors and corporate/private bookings for events out of café hours. Alongside ensuring food and beverage products served are of high quality, your team will also be representing the nature reserve and all of the partners involved with making it such an important place for nature and community.

You will supervise a small team of catering staff, leading by example, and work proactively alongside colleagues to develop our offer to ensure we provide high quality food and beverages while also providing a high level of attentive service.

We are looking for someone with excellent motivation skills, thrives on inspiring others and develops their strengths. As a leader we want someone who brings out the best in our staff supporting them to provide outstanding customer service. It will be important for the successful candidate to be able to evidence positive critical thinking skills, quickly finding solutions to overcome obstacles to service under pressure.

We are a creative, committed and enthusiastic organisation with a great track record of project development, fundraising and delivery, so there are always opportunities to grow and develop your role within our friendly team.

In return we offer you:

• A competitive salary
• Generous holiday entitlement of 25 days per annum plus public holidays
• Health Cash Plan including PERKS – such as discounted gym membership and shopping discounts
• Comprehensive Employee Assistance Programme
• Salary sacrifice schemes including cycle to work and pension contributions
• Family friendly policies to support work/life balance with time off in lieu for out of hours activities
• Business travel expenses

Groundwork South works with communities across the south of England to transform their lives and the places where they live. We have been at the forefront of social and environmental regeneration for over 25 years, and today we have a simple mission: to create better places, improve people’s prospects, and promote greener living and working.

We are passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny, and no-one is held back by their background or circumstances. This vision drives the work that we do. Each year we deliver over 100 innovative projects, tackling the biggest issues facing our communities and creating real and lasting, positive change.

Apply now!

Closing Date: 9th May 2024
Interview date: 14/15th May 2024

Please note, we reserve the right to close applications early in the event of a large response.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Groundwork South is an equal opportunities employer and welcomes applications from all members of the community.

As a Disability Confident Employer, we interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.  If you need any support or adjustments with your application or attendance at interview please let us know.

No agencies please.

Central England Law Centre (CELC) provides a vital service to clients across Coventry and Birmingham, providing support for all aspects of housing law through a team of dedicated solicitors, caseworkers, paralegals and support workers.

This is an exciting opportunity for an experienced caseworker or solicitor to join the team, supporting our clients across Birmingham in the delivery of casework through the Law Centre’s Legal Aid contract.

The successful candidate will be subject to a basic DBS check.

Responsibilities

With responsibility for a caseload of clients across Birmingham, the successful candidate will:

• Advise clients on all aspects of housing law through face-to-face and telephone appointments
• Undertake casework and represent clients at court as appropriate
• Liaise with the Legal Aid Agency in respect of funding applications and claims
• Complete public funding forms via CCMS and paper applications where appropriate
• Promptly cost and bill closed cases in order to meet individual and team targets

Person Specification

• A solicitor or caseworker with proven experience of the delivery of casework through a legal aid contract
• A demonstrable commitment to social justice
• The ability to work sympathetically and effectively with a wide variety of clients
• Experience of advocating for clients in court and with other agencies
• Demonstrable knowledge and understanding of legal aid eligibility requirements and legal aid applications

About CELC:

A fairer, more just society in which an understanding of rights and their power is embedded within communities.

Central England Law Centre is the UK’s largest Law Centre. Our size enables us to provide legal expertise across eight different areas of social welfare law including: discrimination; employment; health and social care; housing; immigration and asylum; public law; and welfare benefits. This means that we can offer services that can address all of the interconnected problems people face in their everyday lives.

Our services are rooted in the communities we serve and we are an organisation that uses its legal expertise to improve the lives of those who are often vulnerable and socially excluded due to poverty, illness or disability.

What we offer: 

•  37-hour working week;
•  Flexible working hours and a hybrid working arrangement;
•  28 days holiday (rising by 1 day per year of service to 35 days after 5 years of service) plus 8 statutory days;
•  Pension scheme membership;
•  Access to an employee assistance programme;

Closing date: 12pm on the 15th May 2024

Interviews will be held in week commencing: 20th or 27th May 2024

Are you an experienced people manager who is used to working in community settings? Do you want to make a difference to the lives of elders by reducing loneliness and isolation?

We are recruiting a new Elders Core Programme Manager to lead and motivate a team of part-time staff and volunteers in our community centre in Battersea. The role will suit someone who engages well with elders, is friendly, kind, solution-focused and able to manage a busy workload."

About Katherine Low Settlement

Katherine Low Settlement is a charity that has been serving Battersea and the wider Wandsworth community since 1924. We are dedicated to building stronger communities and enable people to challenge and find ways out of poverty and isolation.

We run a range of our own community projects to tackle poverty and isolation, and empower and support children, young people and their families, older people, women and refugee communities. We campaign for social change. We also incubate and support local charities and social businesses to thrive, so together we can meet the diverse needs of the local communities of Wandsworth. Each week we work with 28+ charities supporting more than 1,000 people.

Katherine Low Settlement’s work with older people

Katherine Low Settlement has worked with older people since its conception in 1924.They are a core part of the community that we continue to work with. We provide, often in partnership, a range of projects and activities for older people including health and wellbeing; creative arts; intergenerational work; connecting people and trips/outings. Our services include an Older People's Lunch Club, Contact Club, T’ai Chi for Elders, exercise and social sessions, and support online.

We work with older people to:

• Encourage active and independent living

• Reduce isolation and loneliness

• Improve well-being and prevent ill-health

• Enable older residents to be dynamic and contributing members of the Wandsworth community.

Key Objectives for the Elders Core Service Manager Role:

1. Team Leadership: Lead a team of dedicated part-time paid staff and volunteers, including a cook, support worker, minibus driver, and sessional workers.
2. Day-to-Day Management: Manage the day-to-day operations of the Elders Core Service, including the lunch club, transport, social sessions, and overseeing the one-to-one work of the core team.
3. Collaboration: Work collaboratively with the wider team to provide a hands-on program that builds on older people's strengths and potential.
4. Monitoring and Evaluation: Support the monitoring and evaluation of the project in collaboration with the Head of Programme.
5. Budget Management: Ensure the program operates within budget constraints.
6. Member Engagement: Support the planning of the core program with input from elder members and the wider team.
7. Recruitment and Support: Recruit and support new and existing members (service users).

Main Duties & Responsibilities:

1. Delivery

• Planning and Oversight: Ensure that all service output aligns with KLS' vision, mission, values, and charitable objectives. Organize and promote one-off activities throughout the year.
• Transport Management: Manage the transport offer, including route planning and pick-up schedules.
• Record Keeping: Maintain accurate activity records, registers, and casework notes for the core team.
• Outreach and Support: Conduct outreach work with older people in the community, oversee home visits, and manage a small caseload.

2. Staff and Volunteer Management

• Recruitment and Line Management: Recruit and manage the Outreach and Support Workers, Lunch Club Cook, and relevant social activities workers and volunteers.
• Performance Management: Use performance management and quality systems to monitor and evaluate the project's work and processes.

3. Relationships, Communication, and Networks

• Member Engagement: Build and sustain strong relationships with elder members.
• Communication: Oversee communication for the Core Programme, including newsletters, activities calendar, annual reports, and social media platforms.
• Meetings: Attend meetings on behalf of the Core Programme as required.

4. Finance

• Budget Management: Manage project areas to budget and maintain financial records as agreed with the Head of Programme.

5. Other Duties

• Professional Development: Participate in regular management supervision and annual appraisal. Identify job-related development and training needs.
• Professional Conduct: Professionally undertake roles, maintaining a high-quality standard of work in line with KLS's aims, values, and ethos.

Join us if you are an experienced people manager who is friendly, kind, and adept at handling a busy workload. We need someone who can motivate staff and volunteers, engage effectively with elders, and remain solution-focused in all situations. If you're passionate about making a difference in the lives of older adults in Battersea and are ready to lead a dedicated team, this role is for you.

Dates

Closing Date for Applications: 23:59 on 15th May 2024

Interview Date: 21st May 2024

About Age UK Lambeth

We support older people in Lambeth to live enriched, productive and purposeful lives: challenging the stigma of ageing, reducing social isolation and ensuring they get the right support at the right time. We are kind, person-centred and outcome-focused - finding solutions that work by listening, being flexible and including older people in delivering services. 

What you’ll be doing? 

The Women’s Gambling Link Worker will deliver an awareness-raising and personalised, holistic support programme for women in Lambeth experiencing gambling and gambling addiction-related harm, or those impacted by the gambling of a close family member. You will:

• Deliver an outreach programme by regularly attending community events, visiting local groups/ spaces and organisations frequented by women in Lambeth.

• Develop partnerships and deliver outreach support to primary and secondary care partners and services across Lambeth.

• Speak with women's groups in Lambeth, either 1-2-1 or presenting to groups, to discuss the type of support available and promote the work and support of the Primary Care Gambling Service and Age UK Lambeth services. 

• Provide holistic support to patients referred to the Primary Care Gambling Service, helping to address housing, debt, bereavement, loneliness, mental health and other related social issues, that are both a symptom and/or a cause of their gambling.

• Meet clients on a one-to-one basis, making home visits where appropriate and allowing clients the time and space to discuss ‘what matters to me’.

What you need to bring

• Able to write compelling communications to advocate for your clients. 

• Able to work collaboratively with a wide range of stakeholders 

• Able to analyse data and create engaging reports 

What you’ll benefit from

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff culture with kindness at its heart

As a member of Making The Leap’s senior management team, you will take responsibility for the organisation’s growth and outward facing initiatives. You will lead and manage the organisation’s portfolio of social mobility leadership strands, and develop strong working relationships with key stakeholders. You will provide dynamic day-to-day leadership for the Making The Leap’s directorate responsible for income generation, impact, research, communications and policy, and ensure the organisation continues to be an exemplar of innovation, integrity and collaboration. You will also be contributing to, implementing and monitoring delivery of the organisation’s strategic plan.

Making The Leap is an innovative social justice charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we refuse to stay in our lane and believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.

The shared soul of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing racial inequity.

The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and our initiative Black Charity Leaders. Your remit would be directly with the first three strands and those in your team will offer support to the fourth.

Location: The post holder will have a normal place of work in Hampton Hill, London Borough of Richmond upon Thames and will be required to travel throughout the borough to support our other offices and outreach venues.

Hours: This role is for 28 – 35 hours per week depending on ability to carry out IT management alongside other duties. We are open to part-time, job-share, and/or flexible working requests. Normal working hours 9.00 – 17.00 excluding lunch break. Some evening attendance is required at governance meetings – time off in lieu will be offered.

Background

Citizens Advice Richmond (CAR) is a thriving advice organisation that is part of the national Citizens Advice network. We provide information, advice and casework support to around 5,000 people a year. Our services are delivered by a team of around 17 paid staff and 75 volunteers. We have a typical annual turnover of £700,000 and in addition to our core advice service, funded by Richmond Council, we have a range of projects funded by other charities. 

This is a unique and crucial position in our charity – it is not client-facing but is essential to the running of the organisation. We need someone motivated by our aims and dedicated to ensuring the smooth and efficient running of our ‘back-office’ functions. 

It is your approach that is most important – you must be flexible, approachable and able to deliver on commitments. For this role, you must have experience in a similar role.

Role purpose

The post-holder will lead on premises, facilities, IT and personnel and administration systems to support the effective delivery of CAR services to clients and management of the organisation.

Reporting to the CEO and responsible for the management of administration volunteers, the post holder will lead on maintaining our office systems and processes.

We are a friendly and diverse office. We support clients across our community, and aim to reach the most vulnerable and excluded in our community.

Closing date for applications:Rolling – if we fill the role we will withdraw the advert

About Age UK Lambeth

We support older people in Lambeth to live enriched, productive and purposeful lives: challenging the stigma of ageing, reducing social isolation and ensuring they get the right support at the right time. We are kind, person-centred and outcome-focused - finding solutions that work by listening, being flexible and including older people in delivering services. 

What you’ll be doing? 

The Minorities Community Gambling Link Worker will deliver an awareness-raising and personalised, holistic support programme for minority community groups in Lambeth experiencing gambling and gambling addiction-related harm, or those impacted by the gambling of a close family member. You will:

• Deliver an outreach programme by regularly attending community events, visiting local groups/ spaces and organisations frequented by minority community groups in Lambeth.

• Develop partnerships and deliver outreach support to primary and secondary care partners and services across Lambeth.

• Speak with minority community groups in Lambeth, either 1-2-1 or presenting to groups, to discuss the type of support available and promote the work and support of the Primary Care Gambling Service and Age UK Lambeth services. 

• Provide holistic support to patients referred to the Primary Care Gambling Service, helping to address housing, debt, bereavement, loneliness, mental health and other related social issues, that are both a symptom and/or a cause of their gambling.

• Meet clients on a one-to-one basis, making home visits where appropriate and allowing clients the time and space to discuss ‘what matters to me’.

What you need to bring

• Able to write compelling communications to advocate for your clients. 

• Able to work collaboratively with a wide range of stakeholders 

• Able to analyse data and create engaging reports 

What you’ll benefit from

• Generous pension provision - 7% employer contribution

• 26 days holiday a year rising to 31 days after 5 years

• A great staff culture with kindness at its heart

About Smart Works 

Smart Works is a dynamic, high profile and fast-growing UK charity that dresses and coaches unemployed women for success at their job interview. We empower each woman by giving her the clothes and the confidence she needs to succeed. After visiting Smart Works, 69% of clients secure a job within a month, gaining financial independence and transforming their lives.

More information about who we are can be found on our website.

About the role  

Smart Works are looking to appoint a HR Advisor to join our People team at a time of significant growth for the organisation. Working closely with the existing team of two, the HR Advisor will play a crucial role in developing the centralisation of the function for all 11 centres across the UK.

The HR Advisor will manage the employee lifecycle staff processes and the trustee recruitment processes, supporting the Head of People in maintaining a professional and efficient function and contributing to the delivery of the People Teams plans and objectives.

An important part of the role is to build excellent working relationships with employees working across Smart Works. The successful candidate will also identify opportunities for process improvements and automation.

Smart Works is a national charity, with Smart Works centres across the UK. There will therefore be occasional travel and liaison with local centres across the UK and HQ in London, to support induction and training, as well as the day-to-day role.

Duties and responsibilities

• Manage the HR Inbox, advising managers and staff on terms and conditions of employment and legislation relevant to specific policies and procedures.

• Managing the recruitment inbox, provide guidance on staffing requirements.
• Lead user of the ATS system, oversee the recruitment process, posting job adverts, scheduling interviews, drafting letters and contracts.
• Support trustee recruitment, posting job adverts, liaising with trustees and co-ordinating responses via the recruitment inbox.
• Manage the onboarding and offboarding of employees and interns, including induction plans and process, coordinating probation reviews and exit interviews where appropriate.
• Day to day administration of Breathe HRIS, setting up of new profiles, calculating annual bank holidays, managing employee changes and document merge/uploads.
• Compile monthly payroll information.
• Provide advice to line managers and staff in relation to policies, tailoring communication to individual needs.
• Maintaining timeframes on HR projects and annual processes, such as appraisals.
• Compile monthly HR stats and reports as and when needed.
• Contribute to HR Projects as they arise.

Personal Specification 

Essential

• Experience delivering recruitment across multiple sites.
• Good written and oral communication skills.
• Proficient in the use of Microsoft Office applications.
• A strong desire to learn, a willingness to share knowledge and a strong team ethic.
• Enthusiastic, diligent and energetic with a flexible approach in a rapidly changing environment.
• A proven track record of providing exceptional service and establishing and maintaining strong relationships.
• Strong level of attention to detail; ability to produce reliable, accurate work.
• All candidates must live in the UK and have the right to work in the UK.

Desirable

• CIPD qualified.
• Knowledge of L&D strategies and initiatives.

How to Apply  

Please visit our website or click "Apply Now" to find out more information - we can't wait to hear from you.

ABOUT THE ROLE

We are hiring an Area Manager to provide management and oversight for services which span across the Royal Borough of Kensington and Chelsea (RBKC). Our services provide 154 units of accommodation to people experiencing homelessness and have complex needs. The services are 24 hour supported accommodation sites. You will have the overall responsibility to deliver the highest standards of service quality, performance and improvements across your services through excellent leadership and embodiment of our SIG values.

As the Area Manager, you will lead the team to deliver exemplar Trauma Informed support to our residents and participants. The current team you will directly manage:

• Deputy Manager x 3
• Activities Coordinator x 1
• Resettlement Manager x 1

Rota: Monday to Friday 9am to 5pm, flexibility required to meet service needs, based across all RBKC services under your area

The in-service leadership team support a team of frontline Support Mentors and Peer Support mentors to deliver dynamic and flexible person centred support aimed at empowering our residents to make and sustain positive change. 

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT YOU

We are an organisation which embraces differences and encourage our staff to bring their professional but authentic selves to work! We're looking for someone who is driven to provide high quality, effective, and person centred support to staff, colleagues, residents and participants, someone who thrives working in a team but can also work independently using their own initiative! You need to be confident in leading a motivating a team, being able to be proactive and adaptable and maintain a high morale within the service. We look for compassionate, supportive and empowering leaders who are comfortable working in a fast-paced and constantly changing environment! If this sounds like you, take a look at our full JDPS and apply now!

OVERVIEW OF KEY RESPONSIBILITIES

Line Management and Leadership

• Provide high quality support, leadership and line management to staff, offer guidance, support, and advice to the team and support them to perform to the best of their abilities.
• Provide leadership and management throughout the full employee lifecycle.
• Hold regular one to ones and team meetings to support effective teamwork and communication. Facilitate a culture where constructive challenge is welcomed.
• Proactively embed a culture of learning, development, reflection, and evaluation in a psychologically informed environment.

Service Delivery

• Manage the overall day-to-day operational delivery of your service, working directly with your team, colleagues, residents and participants, as well as other stakeholders to provide a high-quality, holistic service which meets the needs of our residents.
• Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support the team to carry out their day to day duties and responsibilities, offer guidance and support as necessary. 
• Work proactively to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
• Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.
• Be part of the operational on-call Rota for providing out-of-hours support across the operations directorate.

Risk Management

• Follow relevant risk assessment and management procedures, share relevant information with others as necessary.
• Ensure all case recording and information is accurately recorded in a timely manner, ensuring confidentiality and GDPR.
• Champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

Property and Housing Management

• Ensure the accommodation in which residents live is clean and maintained to a high standard
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.
• Ensure a provision of high quality housing management service is provided to residents. 

Financial Management

• Manage the service budget and review monthly management accounts: Set budgets and ensure resources are maximised.
• Promote effective cost control mechanisms and other financial activities.
• Maintain financial management within the service.

Other

• Some of what else is included: Contract management and Internal auditing, admin, and general other duties as required. 

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. Please refer to the JDPS attached for more information.

KEY CRITERIA

What we are looking for:

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• Previous experience in people management and development
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software.
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Understanding of Housing Management, including voids and evictions

What we would like, but not essential:

• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

Service Manager | Care Manager | Social Care Manager | London | West London | Royal Borough Of Kensington And Chelsea | RBKC | Part - Time | Full- Time | Flexible Hours | Night Shift | Day Shift

TLC: Talk, Listen, Change is a dynamic, leading relationships charity based in Greater Manchester.

We are looking for a Domestic Abuse Support Worker to join an exciting partnership project in Stockport.

You will support victims of domestic abuse within the Stockport Borough offering a person centred and trauma informed package of support and advocacy. 

The role 

In this role you will complete risk and needs assessments with victims of domestic abuse who live in the borough of Stockport. You will liaise with referring agencies, actively contribute to risk management procedures and team working. You will carry out a large and varied range of practical support which may include safety planning, advocacy, risk assessment and risk management. We also offer emotional support to those people we work with, encouraging and supporting them to rebuild lost confidence and self-esteem. We are a consent driven service and therefore the needs of the person we are supporting is at the core of all the work that you will do. 

As part of the Stockport Domestic Abuse Support team, you will also be supporting the partners of those who are undertaking behaviour change work on the Striving to Change Programme. 

You will attend regular risk management meetings to ensure that both parties are fully supported and that the risk is appropriately managed. 

About you 

You will understand the impact that domestic abuse has on individuals, families, and wider society. You will be motivated to support people who have been impacted by domestic abuse and using person centred and trauma informed practice you will work to improve the experiences of all those impacted by domestic abuse. 

We are a small team and so you will be a team player and be flexible in your approach to meeting the goals of the team. 

We want you to feel empowered to bring your authentic self to this role, so we encourage flexible working around core hours. We offer an annual continuous Professional Development allowance, generous annual leave entitlement and Birthday leave. 

About us 

Our relationship with our employees is crucially important to us. 

We want to make working at TLC an enjoyable and rewarding experience. 
It takes a dedicated, passionate, and flexible team to deliver the range of services we provide. We’re lucky to have over 150 people on our teams and 12 Trustees who believe in what we do. We are looking for enthusiastic, experienced, engaged and highly motivated people to join our team. 

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest pool, reflecting the diverse range of people we support. 

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact us.  

This post is subject to an enhanced DBS check. 

This is a hybrid role, working from Trafford House, Chester Road, Streford M32 0RS, from home and from venues within Stockport.

We are keen to receive applications from applicants of all gender identities, abilities, and ethnic backgrounds as we are keen to ensure that our workforce is representative of the communities we serve.