Social Welfare Jobs

ABOUT THE ROLE

We have an opportunity for a dedicated person centred Deputy Manager to join the team in Brent. You will be responsible for working alongside the Service Manager (SM) to deliver high quality, trauma-informed services to residents and participants, with a focus on recovery reablement, rehabilitation, and ensuring a psychologically informed environment (PIE). You will be responsible for ensuring the highest standards of service quality, performance, and improvement across their service(s) through excellent leadership and embodiment of Social Interest Group’s values.

Shift Pattern: Monday to Sunday, varying hours (Early Shift: 8am - 4pm, Late Shift: 10am - 6pm). You may also need to support outside these hours as the service requires.

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Medicash includes discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing.
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

If you have the passion, creativity, and tenacity to make a real difference in people's lives, challenge stigma and make our communities safer, we would love to hear from you!

ABOUT THE SERVICE

Synergy, Brent is a Housing Related Support (HRS) Service for a range of vulnerable people who have been or are at risk of homelessness. The age eligibility criteria for the service is adults between the ages of 18 to 60, who are identified to have low/medium support needs. Some of the needs we support are:

• Single homeless between ages of 18 to 60
• Socially excluded individuals
• Ex-Offenders
• People with substance misuse
• Mental Health (Low)
• Learning disability (Low/Medium)
• Women who have come from domestic abuse environments and situations who may need low level support as part of their resettlement following a move on from a refuge or other safe domestic abuse supported accommodation. 

ABOUT YOU

We're looking for someone driven to provide high quality, effective and person-centred support to staff, colleagues, residents, and participants. Ideally, you will thrive when working as part of a team, be an effective communicator, and able to build long-term purposeful relationships with people from different backgrounds, respecting and embracing equality, diversity, and inclusion. 

We're looking for someone who can embrace SIG’s values and represent these in everything they do. The post holder will be confident in leading a team, they will be proactive and adaptable, with the ability to use their own initiative with day-to-day matters, following the relevant policies, procedures, and legislative requirements always. In this role, you will need to be compassionate, supportive, and empowering to others, comfortable working in a fast-paced and constantly changing environment

OVERVIEW OF KEY RESPONSIBILITIES

LINE MANAGEMENT/LEADERSHIP

• Provide leadership to employees throughout the employee life cycle. This includes but is not limited to; Recruitment, onboarding, inductions, probation reviews, support and supervision, employee relations, performance, learning and development, staff wellbeing and support, grievances, sickness, disciplinaries, retention and other areas which fall within the employee lifecycle.
• Hold regular, high quality one to ones and team meetings, support effective teamwork and communication. Support with ensuring a culture where constructive challenge is welcomed, and conflict is managed supportively in line with relevant policies and procedures.
• Build and manage effective relationships across the organisation and ensure consistent communication, whilst upholding SIG’s values, policies, and procedures. Work collaboratively with internal and external stakeholders to drive ongoing improvement to the service in line with best practice.

SERVICE DELIVERY

• Support the Service Manager with the day-to-day operational delivery of the service and work directly with colleagues, residents, participants, and other stakeholders to provide a high-quality, holistic service which meets the presenting needs of all relevant stakeholders.
• Ensure service responsibilities and requirements are carried out effectively. This includes but is not limited to; welfare checks, risk assessments, support sessions, safeguarding checks, training and development, and other responsibilities required for effective service delivery.
• Support the Service Manager to ensure the service and team meet and exceed Key Performance Indicators, and work in line with professional codes of conduct.
• In conjunction with the Service Manager, facilitate a program of continuous improvement in an environment where residents and participants are cared for, supported, and have access to resources they need to achieve positive and sustainable outcomes.
• Empower residents and participants to make decisions to take control over their lives, by creating an enabling environment.

RISK MANAGEMENT, INFORMATION MANAGEMENT AND CASE RECORDING

• Follow the relevant risk assessment and management procedures, share any relevant information with partner agencies as appropriate.
• Ensure all case recording, and information is accurately recorded in a timely manner, ensuring electronic records are protected in line with GDPR, and kept up to date and written to a high standard.
• Alongside the Service Manager, champion, and act as a point of reference for safeguarding concerns within the service(s). Ensure all staff attend relevant safeguarding and training and use knowledge to coach and advise the team.

PROPERTY AND HOUSING MANAGEMENT

• Create and manage a welcoming, psychologically informed home environment for residents and participants, ensuring a continuous focus on safety, health, and wellbeing.
• Ensure the accommodation in which residents live is maintained to a high standard, in line with SIG’s property standards and meets all legal and statutory health and fire safety requirements to operate safely, effectively, and efficiently.
• Ensure all repairs and maintenance issues are correctly reported and managed through to completion.

FINANCIAL MANAGEMENT

• Provide support in setting the service’s budget and reviewing monthly management accounts; manage set budgets effectively and ensure resources are maximized.
• Maintain financial management within the service, including but not limited to, invoice management, arrears management, management of petty cash, and expense claims.

OTHER RESPONSIBILITIES

• Contract Management and Internal Auditing; Ensure due diligence is carried out and records are well maintained.
• Administration duties will vary, including operating online systems and ensuring correct processes are followed alongside GDPR and confidentiality.
• Other duties may include but are not limited to, maintaining clean and tidy environments, removing rubbish, ordering supplies, arranging in house events and activities and other general on-site duties.

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

KEY CRITERIA

What we are looking for:

• Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system
• Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
• Ability to follow organisational policies and process in line with external governance

What we would like, but not essential:

• Previous experience in people management and development
• Understanding, knowledge, and/or practical application of key legislation – Equity, Diversity, and Inclusion, Mental Health, Criminal Justice, Social Care, and Housing, and Health, Safety and Environment
• Understanding of Housing Management, including voids and evictions

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

WORKING FOR US

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Our Values

Ambition – Eager to succeed and to accomplish as much as possible for our people

Empowerment – Giving staff and the people we support the tools, training, and information they need to achieve their potential

Transparency – Upfront and visible about our actions and open to scrutiny from stakeholders, service users, and staff

Inclusivity – Listening to, understanding, and including all our stakeholders to ensure we make a difference and get things right

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Key Details

Salary: £49,500 per annum with generous benefits including 25 days annual holiday plus public holidays, enhanced pension contribution, private medical health insurance, life assurance and flexible/hybrid working.

Hours: 35 per week over 5 days. 

Contract type: This is a full time, permanent role. 

Location: Hybrid working with options for flexibility to work from home - the postholder will be expected to work from our central London office regularly, 2-3 days per week. 

About the Role

Reporting to the Head of Campaigns, and working closely with your fellow Campaigns Managers and the wider campaigns team and legal teams, we are looking for someone to design, develop and run impactful and engaging legal campaigns at Good Law Project. 

This is an ideal opportunity for an individual with a passion for the work of Good Law Project who wants to use their campaigning background to help increase our impact, our income and our supporter growth and engagement throughout our legal campaigns. We have ambitious goals and are looking for somebody who brings determination, and the ability to design and deliver legal campaigns in a dynamic and fast paced environment. The role will require enthusiasm, flexibility and the ability to think creatively and strategically. 

We recognise that experience and skills can be gained in a variety of ways including through your lived experience, personal life and interests as well as professional career experience. We welcome applications which meet the person specification through any of these - including from candidates who have experience campaign marketing or communications, and across private and not-for-profit sectors.

What we’re looking for

• Experience of managing campaigns and contributing to the development of campaign strategies.
• The ability to apply political knowledge to develop effective campaign approaches and tactics.
• Experience of developing and implementing digital campaign strategies that have helped secure change and/or raised income.
• Experience of evaluating campaign performance and impact.
• The ability to work positively and collaboratively in a fast-paced, agile environment.
• Proven ability to lead project teams.

What We Do

• Good Law Project is a not-for-profit campaign organisation which uses the law to hold power to account, protect the environment and ensure no one is left behind.

• We had a primary role in overturning the prorogation of Parliament in 2019. We successfully challenged the Government’s operation of a fast track ‘VIP lane’ for awarding lucrative PPE contracts to those with political connections and our campaigning played a key role in the Met Police opening an investigation into Boris  Johnson over the Partygate scandal. In July 2023, we forced the Government to accept that its flagship Net Zero strategy is unlawful and to develop a better plan.

• Our close-knit team of staff work across three core areas: campaigning, legal and operations. We are nimble and reactive to external events which means Good Law Project suits people who thrive in a fast-paced, at times quite pressured environment. You must share our passion for upholding democracy, protecting the environment and ensuring no one is left behind. Our culture is one of openness and innovation which encourages all staff to pitch ideas and influence the organisation’s direction. We are brave, honest and decisive – those are Good Law Project’s values. We recognise the value of our employees, individually and collectively, and are committed to investing in their welfare and development.

• In August 2022 we established an independent SRA-regulated law firm in London, Good Law Practice, to support and develop our work. 

• See our website for more information. 

Further Information / How to Apply

To view the full job description, personal specification, interview stages, Good Law Project values, our structure chart and to apply for this role - click on "Apply via Website".

Contact

If you have any questions about this role, please click "Apply via Website" to view our contact details.

Are you looking for a new challenge? Do you have at least 6 months’ experience giving advice on a broad range of subjects such as money, benefits and housing? Are you an excellent communicator and willing to take the lead? If so, this could be the perfect opportunity for you! 

North Yorkshire Citizens Advice & Law Centre is an independent charity providing free, confidential and impartial information and advice on a range of issues. We have 8 offices throughout North Yorkshire and help over 25,000 people every year. We are seeking an Advice Session Supervisor who will be responsible for providing support and supervision to staff and volunteers in our Harrogate and Skipton offices, as well as team members working remotely or at outreach settings. The successful candidate will be willing and able to work within and travel between both offices. 

The role involves managing the practicalities of advice sessions and supporting staff and volunteers to ensure we are consistently providing high quality advice. We are seeking someone who works well within a team and who has the ability to adapt the level of support to each individual whilst giving appropriate encouragement and challenging constructively when necessary.

Applications closing date: 10 June 2024 (9.00am)
Reserved interview dates: 13 – 17 June 2024

We are recruiting for a Service Manager to join our team in Westminster; the scope on this job involves….

Job Title: Service Manager

Location: Westminster
Salary: £42,444 per annum
Contract type: Permanent, Full-Time

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Service Manager to support women and children who are impacted by domestic violence. In this role you will provide line management and support to staff who work with and help women and their children who are experiencing violence and men who experience violence in their relationships. This will include providing supervision on complex casework issues such as child protection, overseeing operational emergencies and ensuring high standards of casework.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing date: 9am on 7 June 2024

Interview date: 19 June 2024

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Six Months Fixed Term Contract (Maternity Cover)

Flexible work location within Greater Manchester

As Strategic Lead (Cancer & Inequalities) you’ll continue our work with GM Cancer to achieve a permanent reduction in inequalities and inequity within Greater Manchester, addressing the social, environmental, and economic determinants of health and wellbeing, with the aim of ensuring active VCSE participation.

This role will suit someone with a passion for improving the health and wellbeing of people, for tackling health inequalities, and who enjoys working in fastmoving and complex systems. To be successful you’ll need experience of supporting a strategic partnership; developing proposals and funding models; and influencing at a senior level. 

Application is by CV and supporting statement. 

Closing date for applications: 9:00am on Wednesday 5 June 2024.

Planned interview date: Thursday 13 June 2024, in either Salford or central Manchester.

Home based within South West England. Frequent travel to food banks around region, and some travel to staff conferences, 121’s and team away days

The Network Lead plays a central role in helping us achieve our vision to end the need for food banks in the UK. This is a varied, proactive and fast-paced role that involves representing the Trussell Trust on policy and public affairs and key stakeholder relationships in South West, the leadership of a dynamic team of area managers that supports the network of food banks in the South West to deliver emergency food, and the coordination of projects and partnerships to support the food banks in our network to reduce the need for their services locally. 

Role responsibilities 

• Strategic Leadership: Manage the delivery of food bank operations in the nation and key strategic projects that are part of the Trussell Trust’s five-year strategy to end the need for food banks.

• Projects and partnerships: Build partnerships and develop projects with organisations to develop and build services and systems that help end the need for food banks.

• Policy, public affairs and church engagement: Engage with a wide range of external bodies, including national government, elected representatives, faith and community organisations, and research bodies. Ensure that local churches (including church leaders) feel connected and understand the importance of ending the need for food banks in local communities. 

• Team Leadership: Provide leadership, support, coaching, development, and line management to the area managers. Provide support, advice and guidance to Trussell Trust project leads as appropriate to ensure they understand the policy and public affairs context for delivering their work in the nation e.g. Pathfinder and Financial Inclusion team 

• Risk Management: Ensure consistent quality assurance of food banks across the nation , in line with the risk framework and support area managers to deal with complaints and manage food banks with high risks. 
   

• Cross-organisational working: Act as a liaison between the area team, the wider operations team, and other directorates, managing the flow of ideas and feedback to positive effect.  

Person Specification 

Technical skills and minimum knowledge: 

• Confidently represent the Trussell Trust with a range of stakeholders, including elected representatives, and effectively manage the roll-out of the organisational strategy in the /nation. 

• Policy and public affairs knowledge, including a track record of successfully influencing politicians and key decision-makers to achieve strategic goals. 

• Knowledge and experience of community development or local service provision. 

• Experience of managing projects and partnerships, from inception to evaluation, to achieve strategic goals. 

• Experience of team leadership including line management and supervision, including dealing with performance issues and using coaching skills. 

• Competent and efficient use of IT, including the main Microsoft Office programs and database management. 

Behaviours and competencies: 

• Demonstrates a commitment to the values of the Trussell Trust 

• Demonstrates empathy for people from disadvantaged, marginalised or socially- excluded backgrounds  

• Role models inclusive behaviour, values and leadership 

• Excellent communication and interpersonal skills, particularly listening skills. 

• Confident, resilient and self-motivated team player 

• Well-organised and able to juggle competing priorities. 

• The ability to build effective relationships in contexts where Christian faith plays a major part, and in which people of all faiths and none collaborate to make a difference together.

Do you have a track record of generating income from a range of trusts and foundations?

Are you seeking a fresh new career challenge, with the prospect of joining an organisation whose work impact over 6 million people in the UK?

Percival Resourcing are delighted to be working with a London based national social welfare charity, and to support them with their search to hire a new Trusts & Fundraising Manager, and join their dedicated close knit fundraising team of 6. You will also provide leadership and direction to one direct report.

As the newly appointed Trusts & Foundations Manager your remit will be to put in place and deliver on a strategy to secure income from a range of trusts and statutory bodies and achieve set budgetary targets which will integrate with the fundraising team’s overall strategy.

In addition to the salary you will enjoy, as the newly appointed Trusts & Foundations Manager you will receive the following benefits :

· 25 days holiday rising to 28 days with long service.

· Up to 10 days carers leave.

· 6% contribution to stakeholder pension scheme.

· Bike loans

· Interest free season ticket loans.

· Life Insurance up to 2 x salary.

· Hybrid working model. 4 days remote working, 1 day office attendance (A day of your choice between Tuesday & Thursday).

As a Trusts & Foundations Manager, your duties and responsibilities will include :

• Advise, develop and implement a strategy to secure income, and build a sustainable income stream, from charitable trusts, National Lottery and statutory bodies as part of the overall fundraising strategy for the UK.

• Develop and implement a work plan to achieve set budgetary targets.

• Provide leadership and people management of one direct report.

As the new Trusts & Foundations Manager at our client, your skillsets and experience will include :

• Over 3 years experience of generating income through trusts and foundations and statutory bodies, and writing proposals and applications with the aim of securing multi year funding.
•  
• Experience of developing bids and reports.
•  
• Ability to undertake high quality research to identify potential trust and foundation prospects.

Our client is running this recruitment campaign on a rolling basis, and there will be a two stage interview process which will be conducted both virtually and in person.

In addition to an updated CV, our client is asking all candidates to provide a supporting statement, outlining why you feel your experience presents a fit with the person specification which will be provided on application.

• To take a leadership role in supporting the Stothard Supported Living mission.

• In discussion with the Project Manager, take direct responsibility for managing and delivering identified functions. Progressively increase the range of experience in supporting and leading staff, and liaising with external agencies.

• Liaising with the Finance Administrator to deliver administrative/financial support related to the Deputy role as it develops further.

• Provide service support and a secure and positive home for tenants whilst ensuring highest quality standards.

• Assist the Project Manager in line with direction from the Trustee Management Committee.

• Take an active role with the Project Manager in planning future developments.

• Deputise for the Project Manager where required.  Step up as Project Manager for an enhanced salary if the current Project Manager is unavailable for a significant period of time. There will need to be discussion about extending the part time role in these circumstances.

Charity Shop Manager

 

About us

 

Big Life is in the business of changing lives. We fight inequality by working with people and places to create opportunities and inspire change. Whatever service we deliver to help people to change their lives, we do things the Big Life Way.

What you’ll be doing

 

As the Wesley Community Charity Shop Manager, you will play a key part in our exciting plans to expand the scope of our much-loved community furniture shop. You will help us to drive new business to the refurbished and revamped shop, expand our offer of household goods to the local community, further reduce our environmental impact and create opportunities for people through volunteering, groups and workshops.

What we need from you

· Experience of management in a similar setting

· A proven track record of recruiting, training, and effectively managing a staff and volunteer team.

· A talent for creating new opportunities for people in the local community and a commitment to improving the environment and reducing waste.

· The ability and drive to identify and develop new income sources

· You will need an enhanced level DBS check for this role.

 

What we will offer you in return

 

· An annual salary of £28,770 Point 17

· A permanent, full-time contract with Tuesday to Saturday working

· 25 days holiday, and 30 once you've been here five years

• A relaxed culture where you are expected to plan your own day, take breaks when you need them and enjoy your work
• Ongoing personal and professional development through regular supervision
• A supportive, flexible approach to managing staff health and wellbeing, including a wide range of perks, schemes and support.

What next?

If you’re ready to help make our vision for Wesley Community Furniture a reality, then click apply and complete the short application process.

Studies have shown that women and people of colour are less likely to apply for jobs unless they meet every single qualification. We are dedicated to creating a diverse, inclusive and authentic workplace and would especially like to hear from applicants from Black, Asian and other racially marginalised communities.

 

The closing date for applications is Sunday 23 June. Applications received after this time will not be considered and CVs will not be accepted. Interviews will take place on the 25th and 26th June.

Big Life strives to be diverse and inclusive - a place where we can all be ourselves. We strongly encourage applicants from all parts of society. You can read on our careers site about the actions we are taking ourselves to fight inequality and inspire change.

We actively value the lived experiences and expertise of our staff, volunteers and the people who use our service and see the extra value that they bring to our organisation.

Home based within Northern Ireland, with travel to UK team away days, staff conferences and 1-2-1

Through management of the policy and public affairs function in Northern Ireland, the Policy & Public Affairs Manager will ensure the Trussell Trust strengthens its influence in Northern Ireland and helps bring about the policy changes required to end the need for food banks. 

Using specialist policy knowledge about the structural causes of poverty and hunger in Northern Ireland and the UK, and sound political and procedural knowledge, the Policy & Public Affairs Manager will ensure our policy influencing has a robust evidence base and manage advocacy strategies to achieve policy change at different levels of government, with a particular focus on national government in NI (Stormont) and ensuring close alignment with the Trussell Trust’s work to influence the UK Government (Westminster). 

Role responsibilities 

• Strategy: Support the Northern Ireland Network Lead in the development and delivery of the Changing Policy strand of the Trussell Trust’s organisational strategy, with a specific focus on the role of key stakeholders in NI in ending the need for food banks, and supporting the alignment of policy advocacy across the UK nations and regions. 

• Policy advocacy plans: Establish and maintain momentum in policy advocacy plans for the Trussell Trust in NI, and inform wider influencing across audiences, through strong internal networks. 

• Policy and public affairs:  Support the Northern Ireland Network Lead with developing and implementing the Trussell Trust’s policy positions on priority issues and public affairs activity in support of our changing policy goals, including impact measurement. 

• Research and analysis: Undertake research and analysis and disseminate research findings to a range of audiences through written and verbal briefings, working collaboratively with the Research and Operations teams to build a robust evidence base for the organisation’s policy and public affairs activity in NI. 

• Partnerships and networks: Build collaborative external partnerships and develop networks to strengthen policy and public affairs activity in NI and represent the Trussell Trust and promote the organisation’s policy positions to external stakeholders and audiences, including NI Government and the media. 

• Campaigns: Work with OLM colleagues and the Northern Ireland Network Lead to ensure campaigning activity supports and strengthens policy and public affairs work, and the organisation amplifies the voice of the food bank network and people with lived experience of poverty. 

Person Specification 

Technical skills and minimum knowledge: 

• Policy expertise: Demonstrates a detailed understanding of policies that affect poverty and hunger in NI and the UK. Can explain policy motivations of the main political parties and can advise on how most effectively to influence them. Track record of developing policy positions and recommendations based on robust evidence, and delivering strategic policy and public affairs activity from development to evaluation. 

• Public affairs expertise: Can explain components of effective political influencing, including detailed knowledge of the machinery and structure of government (UK, NI, local) and experience of informing campaigns activity to mobilise support for policy change. Track record of successfully influencing politicians and key decision-makers across the political spectrum, building broad based support to achieve strategic goals at different levels of government. 

• Managing projects, particularly for policy and public affairs purposes, with a clear understanding of key steps in the project cycle. 

Behaviours and competencies: 

• Demonstrates a commitment to the values of the Trussell Trust. 

• Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds.  

• Role models inclusive behaviour, values and leadership 

• Shows outstanding interpersonal skills; is communicative and approachable; written communication is succinct and convincing. 

• Ability to manage multiple projects, identifying conflicting demands and establishing clear priorities in order to meet agreed objectives demonstrating excellent decision-making ability. 

• Demonstrates resilience, resourcefulness, flexibility and perseverance. 

The Programme Officer is responsible for supporting the development and delivery of the annual member programme and conducting research to ensure the Association of Chief Executives and the Public Chairs' Forum continue to provide a compelling and responsive offering to its members. 

The Programme Officer ensures ACE and PCF remain in step with changing member needs and interests.

1. Manage delivery of a wide range of community activities 

• Shapes proposals for events and sessions, based on member insight and desk research.

• Promotes activities through fortnightly member updates and a variety of communications and media tools to reach different target groups.

• Supports improvements to membership offering, based on feedback and data intelligence. 

2. Secure a sustainable future for PCF and ACE  

• Provides support to the development and delivery of membership engagement campaigns. 

• Maintains membership programme engagement records. 

• Manages resources effectively. 

3. Secure the reputation of PCF and ACE as a credible voice for public bodies.  

• Contributes to relationships with key stakeholders, including Cabinet Office, government departments, public bodies and Institute for Government.

• Plays an active role in contributing to research projects which stimulate debate and inform improving practice.

• Contributes ideas and content for circulation across communication channels - web, socials, trade press - to increase the profile of PCF and ACE.

4. Ensure smooth and effective operations of PCF and ACE. 

• Contributes to regular reporting to the Chairs and Boards of both PCF and ACE.

• Contributes general administration and operational support as required.

Team Leader – Social Prescribing

Team Leaders at the Centre are responsible for the day-to-day delivery by their respective team. This new role will contribute to and support the Delivery Manager to achieve the overall objective of the Centre, which is to deliver services that enable our clients community to thrive.

The Team Leader – General Social Prescribing will line manage the Social Prescribing Link Workers and Coordinator within Generalist Social Prescribing and also deliver frontline services and 1-2-1 support. The split between front-line delivery and management for this role will be agreed with the Delivery Manager but they expect it to be around 80%-line management and 20% delivery (as floating delivery support to the team). The role will oversee the delivery of the social prescribing service, supporting individuals in the team and providing a reflective space to discuss caseloads. It will also involve managing relationships with key stakeholders.

The Team Leader will promote a positive culture of collaboration and innovation amongst their direct reports and team and support the development of viable service propositions to reflect the needs of the community.

The Team Leader will play a key role in continuing to develop our internal culture within teams, specifically driving forward our commitment to being a truly antiracist and inclusive organisation and creating space for honest conversations and feedback.

Our clients Social Prescribing service helps to strengthen personal and community resilience and reduce health inequalities by addressing the wider determinants of health, such as debt, poor housing and physical inactivity. The service aims to increase people’s connection with others and their local community and empower them to take control of their own health and wellbeing.

Their service provides:

• Rapid social prescribing: Urgent, one-off support often around isolation, food, money and medication. People are contacted within two day
• General social prescribing: Longer term emotional and practical support. People are contacted within two weeks and offered three to six sessions to explore challenges, set goals and offered a coaching style of support
• Social welfare advice social prescribing: Specialist support delivered by a qualified social welfare advisor to address housing and benefit needs.
• Mental Health Community Connectors: Supporting people with serious mental illness (SMI) to achieve better mental health and wellbeing, increasing independence and reducing reliance on services.

Location: Bromley by Bow
Job Type: Part time, 21 hours per week
Contract Type: Permanent
Salary: £34,680 per annum (pro-rata to 0.6 FTE)
Benefits: Competitive

You may also have experience in the following: Community Engagement Leader, Community Development Manager, Neighbourhood Coordinator, Local Area Coordinator, Community Empowerment Manager, Community Project Manager, Social prescribing etc.

REF-214 053

Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Senior Debt Adviser. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.

We are seeking an experienced Senior Debt Adviser who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. They will have experience of supporting and supervising a team, and monitoring their performance to ensure this remains in line with internal and external requirements.

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice. 

Main Responsibilities:

● Provide casework covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

● Researching and exploring options and implications so that those accessing our service can make informed decisions

● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing

● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels

● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder 

See attachment for further details 

Citizens Advice Waltham Forest has an exciting opportunity on their successful Debt Free Advice Team for an experienced Debt Advice Caseworker. We have been part of the wider Debt Free Advice partnership for over a decade and have success in delivering high quality debt advice to local residents who are facing financial difficulties. The demand for the service in light of the cost of living crisis has increased substantially over recent years and we are looking to expand our team.

We are seeking an experienced debt advice caseworker who has a proven track record in helping and assisting clients facing financial difficulties and providing creative solutions to help alleviate their challenges in a sensitive and supportive role. They will have an awareness of having successfully provided debt advice in a regulated environment. 

The successful candidate would be expected to work a hybrid model of delivery - in an office environment, outreach sessions as well as home based. They would be expected to provide advice via omni-channels such as face to face, telephone and email advice.

Main responsibilities:

To provide over-indebted Londoners with free, face-to-face/telephone advice that is accurate, effective and tailored to individuals’ circumstances. This includes:

● Provide case work covering the full range of debt - Interviewing those that access our service using sensitive listening and questioning skills in order to allow them to explain their problem(s) and empower them to set their own priorities.

● Researching and exploring options and implications so that those accessing our service can make informed decisions. 

● Ensuring income maximisation through the appropriate take up of income, including those relating to water charges, benefits, tax and housing.

● Providing in-depth quality advice and on-going casework, including acting for the client where necessary using appropriate communication skills and channels.

● Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder. 

See attachments for further details