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Various locations across the Liverpool area.
Some flexible hybrid working - 4 days office based, 1 day work from home.
1 Permanent and 1 Fixed term until 30th June 2027
Hours: 35 Hours per week
About the Role
Role Purpose:
Do you enjoy helping people? Are you a compassionate and people focused person?
Do you want to make a real difference to the lives of people who are in problem debt and help them find a way forward?
The Debt Advice Caseworker will provide an in-person high-quality debt advice and casework service to the organisation’s clients.
The Debt Advice Caseworker will provide mentoring and support to their co-workers, which will help develop their skills and expertise in debt and money management service, ensuring they deliver our clients with the best possible service.
A demanding role, whereby the Debt Advice Caseworker will have the ability to understand and deal with complex information.
They will work collaboratively with their team, management and external organisations.
Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.
Requirements
To be appointed as a Debt Advice Caseworker, you will need to have:
1. Knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
OR
To be appointed as a Trainee Money Advice Caseworker, you will need to have knowledge of advice areas and money advice issues and have experience of giving advice. We’re not looking for the finished article, if you have the right attitude then we can help to develop your skills.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral/written communication skills and be numerate to the level required by the tasks.
5. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
6. An ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
7. IT literacy with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
8. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
9. Ability and willingness to work as part of a team.
10. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy
11. Ability to work across different sites within Liverpool.
12. Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent.
Equality and Diversity:
All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.
Responsibilities:
1. Provide a casework service covering the full range of debt and money management advice, including debt relief orders, bankruptcy, and debt management plans.
2. Deliver our service by a range of methods required, including telephone/digital channels, drop-in sessions, appointments, outreach work, and home visits.
3. Act for clients where necessary; this includes drafting letters, budgets, financial statements, and negotiating with third parties.
4. Ensure income maximisation through the take up of appropriate welfare benefits.
5. Prepare and present cases to statutory bodies, tribunals, and courts when required.
6. Assist clients with issues, where they may be an integral part of a case, and refer them to the appropriate agencies and advisers.
7. Maintain standards of service delivery and ensure that casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the Money and Pensions Service Advice Quality Framework.
8. Comply with systems for monitoring and reporting purposes.
9. Work collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
10. Assist in the smooth running of the organisation and provide emergency cover for other parts of the service when necessary.
11. Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
Research and Campaigns
1. Keep up to date with current research trends and campaign issues.
2. Participate in research and campaigns activity by providing information on client’s circumstances and acting on behalf of the client.
Essential Criteria
1. An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.
2. An understanding of the problems and issues associated with unmanageable debt and their implications for clients and advice service provision.
3. Recent experience of providing advice to the Advice Quality Standard and/or the willingness and ability to complete full debt advice training.
4. A good understanding of the skills and techniques used in interviewing clients through a range of channels including telephone, digital and face-to-face.
5. The ability to understand the needs of others and to empower clients to take action for themselves.
6. The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.
7. The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
8. The ability to work as part of a team and to respond positively to change.
How to Apply
For more information and to apply, please click on the Redirect button.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
Liverpool Innovation Park- Flexible hybrid working minimum 3 days office based
(Available for experienced Energy Debt Specialists only after training on the telephone platform is completed.)
Term: Fixed Term until 31st March 2028
Hours: 35 hours per week
About the Role
Responsibilities:
-
Provide advice and a limited casework service covering the full range of debt and money management advice, including breathing space, debt relief orders, bankruptcy, and debt management plans.
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Maintaining standards of service delivery and ensuring that advice and casework conforms to the Citizens Advice membership requirements, the Advice Quality Standard, and the minimum individual file review score of the Money and Pensions Service Advice Quality Framework.
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Complying with systems for monitoring and reporting purposes.
-
Working collaboratively with colleagues to ensure that the service area meets key performance indicators and targets.
-
Analyse and interpret complex information, communicating this effectively in writing with particular emphasis on negotiation and representation.
Research and Campaigns
-
Keeping up to date and participating in current research trends and campaign issues by providing information on a client’s circumstances,
Essential Criteria
-
An understanding of and commitment to the aims, principles and policies of the Citizens Advice service including a strong commitment to equality and diversity.
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An understanding of the problems and issues associated with unmanageable debt, particularly energy debt, and their implications for clients and advice service provision.
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Recent experience of providing advice to the Advice Quality Standard and/or the willingness and ability to complete full debt advice training.
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A good understanding of the skills and techniques used in interviewing through telephone and digital advice channels.
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The ability to understand the needs of others and to empower clients to take action for themselves.
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The ability to monitor and maintain own standards, prioritise work and meet deadlines and targets.
-
The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
-
The ability to work as part of a team and to respond positively to change.
Here are some examples of how we help our clients:
In Person Enquiry.
Mr Jones attended our drop-in service regarding multiple debts which had accumulated when, due to severe and sudden illness, he was forced to finish work. Mr Jones was unable to communicate by telephone due to his illness so needed in person support. He was anxious as his creditors had been contacting him asking him for payments and some were threatening court action.
The Caseworker helped Mr Jones obtain details of all his debts. They arranged a formal Breathing Space to stop further action from his creditors for 60 days. The Caseworker helped Mr Jones complete a budget, checked his benefit income was correct, and helped him claim charitable support to maximise his income. They also looked at practical ways of helping him reduce his bills and expenditure. Unfortunately, Mr Jones still had very limited income to make affordable payment arrangements to his creditors.
The Caseworker then advised him of all the options and solutions available. Mr Jones chose a Debt Relief Order insolvency solution, which the Caseworker completed, to give him a fresh start by effectively clearing his debts.
Telephone Enquiry.
Miss Smith contacted our advice line for help with her energy arrears. She struggled with a language barrier due to a limited level of English and was vulnerable due to a mental health condition. With a combination of several telephone calls, together with interpreting services, the Caseworker was able to successfully help her.
The Caseworker contacted the fuel provider concerned and advised of her vulnerabilities. They requested that Miss Smith’s details were placed on the Priority Services Register. Even though it was Wintertime, Miss Smith had not been topping up her prepayment meter as she could not afford to do so, so arrears via unpaid standing charges, were also accruing. The meter was also in an awkward position, so she found it difficult to access to top up. The Caseworker assisted her in contacting the fuel provider to install a new smart meter which she could access easier. Miss Smith was then able to use an app to top up her meter which she found more convenient.
The Caseworker assisted Miss Smith in completing a budget, benefit claims, charitable support and fuel vouchers. The Caseworker looked at ways of reducing her expenditure and easy energy efficiency measures Miss Smith could undertake herself in her home.
As a result of these actions, Miss Smith then had some disposable income and was able to start to top up her prepayment meter regularly and keep warm. The Caseworker also assisted her with the completion of a successful trust fund application to her fuel provider, to repay the arrears in full.
Requirements
Person Specification:
-
To be appointed as an Energy Debt Specialist, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options, and insolvency solutions.
You will also need to have the Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent. NEA Level 3 City and Guilds Level Energy Awareness would be desirable too.
-
OR for a trainee - at least 6 months’ experience of delivering excellent customer service in a regulated environment such as banking, insurance, or a contact centre.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with Money and Pensions Service and Citizens Advice quality standards.
4. Effective oral and written communication skills.
5. Numerate to the level required by the tasks.
6. IT literate with the ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
7. Ability and willingness to work as part of a team.
How to Apply
For more information and to apply, please click on the redirect button.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
About The Advocacy Project
We help people speak up and make decisions about their health, wellbeing and social care. We’re here to make sure people across all ages and care groups can understand their rights, make effective choices about their lives and voice their concerns.
Some of the ways we do this include:
- advocacy services that make sure people can express their wishes when decisions are being made about their care or wellbeing
- user involvement projects that help organisations improve what they offer by listening to people who use their services
- local Healthwatch organisations, which act as health and social care champions for the areas they serve and give people a direct channel to share their feedback
Our services are independent, confidential, and free to those receiving them. Together, our teams are standing up for essential rights and supporting people to have a say on the issues that matter to them.
About the role
We are looking for someone to lead an exciting project commissioned by Central North West London (CNWL) to improve health outcomes for people with autism in Brent.
The Autism Care Navigator project will improve access to pre and post diagnostic support for Brent residents on the Adult Autism Assessment waiting list. The Project will work closely with the Brent LD community team, other healthcare providers including primary care, and Brent residents.
The post holder will offer care navigation support to individuals, helping people to access health and social care services and improving understanding of what services are available. They will collect people’s stories and experiences, run consultations and focus groups and feed into wider consultation, working to address system issues. The role will also involve sitting on relevant strategic boards and groups to make sure that experiences and challenges of people with autism in Brent are included in decision making.
Using your experience of working with autistic people, you may also support other staff and services to improve how they work with and support autistic people.
Key responsibilities
- Respond to referrals accurately and efficiently.
- Raise awareness of the project to maximise participation and engagement.
- Communicate in an appropriate and sensitive manner to gain an understanding of an individual’s health and signpost accordingly.
- Provide information, support or signposting for people with autism in order to inform or empower individuals on issues about their health.
- Develop and maintain an accurate record of health and social care organisations and associated referral processes.
- Develop, organise and run focus and awareness groups for people with autism and their families and carers to improve awareness of health conditions.
- Develop and support accessible user involvement opportunities, including focus groups and workshops, so that autistic people can share feedback, influence the service and help improve local support.
- Develop and support an effective advisory group of autistic people to help inform and improve the service.
- Work according to the Equality Act 2010 and other forms of legislation that combat discrimination and promote equality and diversity.
- Develop good working relationships with key staff within health and social care services.
- Meet case-working standards, reporting and monitoring requirements.
- Undertake any other tasks and duties as required.
General responsibilities
- Participate in team meetings and training.
- Participate in personal, team and organisational development.
- Contribute to monitoring reports.
- Keep to our policies, including health & safety, safeguarding and risk regulations.
- Work to our mission, vision, and values.
- Carry out other projects and tasks as needed.
Person specification
We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.
Essential qualities and attributes:
- Excellent communication skills and ability to work effectively with people with autism, team members and stakeholders to build and keep excellent relationships.
- Excellent, succinct and well-structured writing skills with the ability to document outcomes and stories.
- Ability to organise and run groups, supporting all members to participate and gathering key information.
- Ability to work with people calmly, sensitively and positively and seeking solutions using individuals’ strengths.
- Ability to listen and build trust with those you are working with.
- Good attention to detail and ability to manage your own workload.
- Ability to work independently, use initiative and manage competing priorities with limited supervision.
- Confident in using database systems to input and analyse data.
- Confident user of virtual communications methods, excellent IT skills including use of Microsoft Office.
- Demonstrable understanding of inclusive practice
- Excellent administration skills, logical and process driven.
- Excellent interpersonal skills and ability to work effectively with a wide variety of stakeholders.
- Vision, flexible approach and project management skills to be able to develop a project, responding to developing needs of the service.
- Commitment to working within The Advocacy Project’s code of conduct, equality and safeguarding policies.
- Willingness to attend further training and to adopt new procedures.
- Willingness to promote The Advocacy Project in line with our mission, vision and values.
Essential knowledge, experience and qualifications:
- Experience of working with people with autism.
- Experience of leading and developing autism-specific project.
- Understanding of health and social care systems.
Desirable knowledge, experience and qualifications:
- Understanding of the public health challenges in Brent.
- Knowledge of Brent and/or North West London.
- Evidence of ongoing personal development and training related to the role.
Benefits of working for us
We’re committed to providing an empowering, flexible and supportive working environment for all our staff.
Our employee benefits include 30 days annual leave (including up to 3 days between Christmas and New Year), participation in a pension scheme with 6% employer contribution, access to a free confidential counselling service, and an interest-free travel/bike loan.
All our staff are supported to learn and develop in a variety of ways, including a monthly lecture series where we invite sector experts to talk to our staff on topical issues.
We are a Disability Confident and Mindful Employer.
We help people speak up and make decisions about their health, wellbeing and social care.



The client requests no contact from agencies or media sales.
Citizens Advice Hammersmith and Fulham (CAHF) is the leading provider of
generalist advice services in Hammersmith and Fulham. We help approximately
18000 people each year with free, confidential, and impartial advice on a wide
range of issues.
Our Assessors are the first point of contact for anyone in the community that
contacts us by phone or in person. The Assessor establishes what the issue is,
ensures that all relevant information is collected, provides information and advice,
and identifies the best next steps, ensuring clients are directed to the appropriate
Citizens Advice Hammersmith and Fulham (CAHF) advice project, or external
agency.
Successful candidates will be supported by our supervisory team to develop the
skills needed to succeed and thrive in the role as well as having access to our
wealth of resources.
This role requires a passion for helping people to work through many challenging
situations.
Applicants must demonstrate the following,
- Organised focused approach, with the ability to accurately record
- information.
- An ability to use sensitive listening and questioning skills to get to the root
- of the issues and empower clients, whilst maintaining structure and
- control.
- Good IT skills, especially the ability to use databases and navigate websites.
- Ideally you will have experience of delivering advice (Welfare benefits, debt,
- housing and employment) but transferable skills and experience will be
- considered.
To apply, visit our website via the apply button.
We reserve the right to close the applications earlier if suitable candidates are found. If suitable candidates are found so encourage early applications.
Closing Date: 12 Noon Wednesday 20th May 2026
Interview & Test: Interview & Test: Friday 22nd May 2026
Age UK is seeking an experienced statutory funding professional to play a key role in ensuring that Age UK is strategically positioned, prepared and able to secure statutory funding from national commissioners/grant makers - including national government departments and non-departmental public bodies. It will lead on statutory tenders and some specific statutory grant bid development/submissions. It will review organisational readiness, maintain an opportunity pipeline management, and build key strategic relationships with statutory funders.
This is an exciting opportunity for someone who enjoys working within complex funding environments and wants their expertise to deliver outcomes that genuinely matter.
This role is one of two newly created Business Development Manager positions. While each post will have a distinct focus-one on national commissioners and the other on local/regional commissioners-the two managers will work closely to ensure strategic alignment and balanced workload across the portfolio.
This is a 24-month fixed term contract. There is potential for the role to become permanent depending on a review of business needs.
We operate a hybrid-working model, a blend of home and office working. This role will include regular days working from our London office - currently once a week on a Thursday and may involve occasional travel for meetings and cultivation events. Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.
Age UK internal grade: 5L
Last date for applications Wednesday 20th May 2026
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Experience leading or supporting securing six and seven figure statutory contracts for charities. A, I
- Experience of managing or supporting relationships with key individuals from public sector bodies. A, I
Skills and knowledge
- Understanding of statutory funding processes, including commissioning and procurement. A, I
- Strong communication skills, both written and oral - with the social skills and presence to communicate complex issues to a variety of audiences. I, T
- High levels of gravitas and influencing skills: credible and confident with senior level contacts internally and externally. I
- Excellent levels of financial management and numeracy A, I
- Ability to distil complex information and convey it powerfully to a variety of different people, including distilling complex issues to understandable and actionable items. I, T
- Ability to manage multiple priorities within a fast-paced environment, ensuring our prospects and donors are at the heart of our fundraising. A, I
- Sound administration skills, including a good working knowledge of MS Office products. I
Personal attributes
- A passion to join Age UK in supporting older people and a belief the support from statutory fundraising is critical to achieving our strategic goals. A, I
- Takes ownership of responsibility - able to identify and deliver the key activities - whilst collaborating and challenging others - that ultimately provide the best pathway for the organisation to realise statutory funding opportunities. I
- Makes things happen, links with others, thinks outside the box, spots where new approaches can achieve desired results, and then delivers at pace. I
- Thrives on collaboration - linking with others with a friendly and engaging approach that enables close working cross-organisationally, two-way challenging conversations and the ability to work confidently and effectively with a wide range of internal and external stakeholders. A, I
- Is resilient to change -flexible, pragmatic, and able to quickly adapt plans in alignment with organisational priorities. I
Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Experience with framework agreements and call offs. A, I
- Experience with shared learning and knowledge management (e.g. bid libraries, support tools, sharing of good practice). A, I
- Experience creating or supporting partnership brokering/consortia bids. A, I
Skills and knowledge:
- Understanding of trends in national commissioning. I
Please look at the attached job description for more information on the role responsibilities.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, Health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250
- Many additional benefits
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Pop-up Shop Lead will manage all aspects of the Derry Castle Street Pop Up Shop, including leading and supporting volunteers, maximising income generation and ensuring an excellent customer and donor experience.
As this is a newly established pop-up shop, the post holder will play a key role in setting up, developing and embedding the shop within the local community during its first year of operation. This includes building volunteer capacity, developing donation streams, establishing effective shop systems and contributing to the evaluation of the pop-up model to inform future retail development.
The post holder will act as an ambassador for Concern Worldwide, ensuring the shop becomes a welcoming, sustainable and successful community retail space that supports Concern’s mission and raises awareness of its work and campaigns.
This is an exciting time to join the retail team as we establish and grow this new community-focused pop‑up shop.
About us:
We are an international humanitarian organisation that strives for a world free from poverty, fear and oppression. We deliver life-saving and life-changing interventions to the world's poorest and most vulnerable people. From rapid emergency response to innovative development programming, we go to the hardest to reach places to make sure that no-one is left behind. With almost 4,500 staff of more than 50 nationalities, Concern operates in 24 of the world’s poorest countries, helping people to achieve major and long-lasting improvements in their lives.
Retail Development in Northern Ireland
Concern Worldwide operates a growing retail network of seven shops across Northern Ireland, each playing an important role in supporting our work to end extreme poverty. Our portfolio currently includes two specialist bookshops located in Derry and Holywood, alongside five established charity shops in Ballycastle, Newcastle and across Belfast on the Lisburn Road, Antrim Road and Ormeau Road.
While relatively small in scale, our retail operation is ambitious, dynamic and entering an exciting period of development. Over recent years we have strengthened performance, modernised operations and built resilient shop teams supported by dedicated volunteers and staff.
With further shop openings planned and new retail models being explored, including pop up and diversified formats, this is a pivotal moment for retail growth in Northern Ireland. We are expanding not simply in size but in ambition, testing innovative approaches to charity retail while strengthening our presence within local communities.
Joining Concern Retail at this stage offers the opportunity to be part of a developing network where new ideas are welcomed, leadership is visible and individuals can directly shape the future direction of our retail programme.
Benefits
• 25 days’ annual leave, pro-rated for part-time employees.
• Annual leave purchase scheme
• Enhanced maternity leave pay and shared parental leave
• Stakeholder pension
• Season ticket loan
• Cycle scheme
• Life assurance
• Access to Employee Assistance Programme (EAP)
Details of our benefits could be found on our website.
Job Location: Derry
2a Castle Street, Derry, BT48 6HQ
About You:
ESSENTIAL
Experience
- Experience working in a retail or customer facing environment.
- Experience supporting the setup, development or growth of a retail, community or social enterprise initiative.
- Experience organising priorities and working effectively within a fast-paced operational environment.
- Experience supervising or coordinating people within a retail, hospitality, charity or customer-focused environment.
- Experience supporting the day to day running of a shop, store or customer focused operation.
- Experience contributing to sales performance, income generation or achievement of target.
- Demonstrated ability to take initiative and work independently within a busy operational environment.
Applications are welcomed from candidates with experience in retail, hospitality, community projects, social enterprise or other customer focused environments who can demonstrate transferable skills and motivation to succeed in charity retail.
Knowledge and Skills
- Strong interpersonal and communication skills with the ability to engage confidently with colleagues, volunteers, donors and customers.
- Organised and proactive approach with the ability to manage competing priorities.
- Commercial awareness and an understanding of how good retail practice drives income.
- Ability to work in a practical, hands on retail environment while contributing ideas to grow and develop the shop.
- Basic numeracy and literacy skills suitable for retail administration, cash handling and reporting.
- Confidence using IT systems including email and Microsoft Office applications. Training will be provided where required.
- Awareness of social media or willingness to use digital channels to support shop promotion and volunteer engagement.
- Ability to build positive relationships and engage effectively with local communities and stakeholders.
Working Pattern
- Flexible approach to working hours, including weekends and Bank Holidays.
DESIRABLE
Where a high volume of applications is received, preference may be given to candidates who can demonstrate:
- Experience managing or supervising within charity retail or commercial retail.
- Experience opening, developing or growing a retail or community initiative.
- Experience recruiting, managing or supporting volunteers.
To view the full job description, please click on the link below to download the document.
Equality, Diversity, and Inclusion:
Concern Worldwide encourages all qualified candidates, irrespective of gender, ethnicity and origin, disability, political beliefs, religious beliefs, sexual orientation, or socio-economic status to apply to become a part of the organisation. Concern is against all forms of discrimination and unequal power relations, and is committed to promoting equality.
HOW TO APPLY
To apply for this post, please complete the application by 29th May 2026.
To give yourself the best chance of being shortlisted, please explain under each question how your experience, skills, or achievements demonstrate your suitability. Use clear and specific examples to support your statements.
Concern will shortlist only those candidates who clearly demonstrate that they meet all essential criteria. If a high number of applicants meet the minimum requirements, we will assess and score candidates against the desirable criteria to determine who will be invited to interview. It is therefore important that your application provides detailed evidence of how you meet the role requirements.
Candidates must be legally entitled to work in the UK at the time of application.
Conditions of Appointment:
Pay band: GB3
Annual Salary: £25,907 - £28,786 (4 days pro rata at £20,725.6 - £23,028.8).
New employees will normally start at the beginning of the pay band, with scope for progression over time.
The successful post holder will be required to complete a Basic AccessNI check and sign a criminal records self-declaration form.
It is the nature of this post that weekend working hours may be part of the normal working week.
This appointment is conditional upon the satisfactory completion of a three-month probationary period.
Deadline: 29th May 2026
Please note that Concern reserves the right to close this vacancy early and to interview candidates on a rolling basis due to the urgency of filling this role. Applicants are therefore encouraged to submit their application as soon as possible to avoid missing out.
All candidates who are short-listed for an interview will be notified via email.
Having a criminal record will not necessarily debar you from working with Concern Worldwide. This will depend on the nature of the position, together with the circumstances and background of your offences.
The client requests no contact from agencies or media sales.
Job Title: International & Events Administrator
Salary: £27,959 per annum (inclusive of Outer London Weighting) – Band C, Level 3
Location: Gilwell Park, Chingford, London (hybrid working)
Contract Type: Fixed term until 30 Sept 2026
Working Hours: 35 hours per week
About the Role & Team
As an International & Events Administrator, you’ll join a collaborative, values-driven team at the heart of how Scouts connects young people to the wider world and delivers ambitious, high-impact experiences. From supporting British Scouting overseas and international partnerships, to helping deliver large-scale UK and international events, the team creates opportunities that inspire thousands of young people and volunteers.
No two days are the same — you could be coordinating logistics and administration one day, and supporting volunteers or contributing to international projects and events the next. The team is currently focused on delivering major international events, strengthening global relationships, and continuing to improve inclusion, safeguarding, and participant experience across all our work.
Key Responsibilities
As an International & Events Administrator, you’ll support the delivery of ambitious UK and international events that create lasting experiences for young people. Working with volunteers, colleagues and external partners, you’ll help coordinate projects, manage administration and support event delivery from planning through to completion.
Key responsibilities include:
- Supporting the delivery of UK and overseas events and contingents
- Coordinating with volunteers, suppliers and international partners
- Assisting with project planning, budgets and administration
- Helping ensure events are safe, inclusive and aligned with Scouting values
- Contributing to the wider International and Events programme across Scouts
This is a varied role offering real responsibility, strong team support, and the opportunity to help shape impactful experiences for young people.
About You:
We’re looking for someone who is:
- Experience of supporting projects involving multiple stakeholders.
- Experience of collecting and analysing information.
- Experience of working within an administration environment.
- Understanding of event management.
- Experience of developing effective working relationship with volunteers.
- Experience of working with young people focussed or membership organisations.
What we offer as our International & Event
- We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
- A supportive, inclusive, and collaborative team environment
- Flexible working options to suit you, your role, and your team
- A double-matched pension scheme, up to 10% employer contribution
- A family-friendly approach, with generous family leave policies
For a full list of our benefits, click .
Closing date for applications: 11:59 pm Friday 29th May 2026
Interviews will be held on Monday 8th June 2026.
The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.
Financial Accountant (Maternity Cover)
Up to £55,000 pa plus excellent benefits
London WC1 and home-based
35 hours per week, full-time
Fixed-term (Maternity Cover)
The Royal College of Paediatrics and Child Health (RCPCH) is seeking an experienced and detail-oriented Financial Accountant to join our Finance team on a maternity cover basis. This is an exciting opportunity to contribute to the financial sustainability of an organisation dedicated to improving child health in the UK and globally.
Reporting to the Financial Controller, you will play a key role in ensuring the integrity, accuracy and compliance of the College’s financial operations. You will support strategic decision-making through high-quality financial reporting, analysis and modelling, while ensuring robust financial controls and timely statutory reporting.
This role is ideally suited to a qualified or part-qualified accountant with strong financial accounting experience, particularly within the not-for-profit or public sector environment.
Key responsibilities include:
- Preparing balance sheet, cash flow, payroll, headcount and KPI reports, including commentary and analysis
- Producing financial reports for the Senior Leadership Team, Audit and Finance Committees, and Board of Trustees
- Developing financial models and analysis to support strategic decision-making
- Managing fixed asset accounting, reconciliations and monthly postings
- Preparing key balance sheet reconciliations including accruals, prepayments, deferred income and investments
- Supporting the preparation of annual statutory accounts and managing relationships with auditors
- Supporting corporation tax and VAT reporting requirements
- Assisting with the implementation and maintenance of robust financial controls and compliance processes
- Supporting month-end and year-end close processes
- Monitoring cash flow and supporting treasury and banking relationships
- Working collaboratively with teams across the College to provide financial insight and support strategic initiatives
Essential skills and experience include:
- Bachelor’s degree and qualified, or experienced part-qualified, ACA, ACCA, CIMA or equivalent
- Experience in financial management roles, ideally within a charity, nonprofit or public sector environment
- Strong knowledge of financial reporting, budgeting and regulatory compliance
- Excellent analytical skills with the ability to present complex financial information clearly and effectively
- Advanced Microsoft Excel skills and proficiency with financial systems
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to manage multiple priorities effectively
Desirable:
- Knowledge of charity accounting and SORP requirements
- Experience using Business Central or equivalent ERP/financial systems
- Familiarity with healthcare or public health organisations
The RCPCH has more than 25,000 members and fellows worldwide and employs around 200 staff. Most staff are based in our London office in Holborn, with teams also working across the devolved nations.
Our values — Include, Influence, Innovate and Inspire — guide how we work together. We are committed to Equality, Diversity and Inclusion and welcome applications from candidates with protected characteristics. We particularly encourage applications from Black, Asian and minority ethnic candidates and disabled candidates who are under-represented at this level of the organisation.
The College operates a flexible and modern hybrid working policy, with colleagues spending 40% of their working time in the office over a four-week cycle and the remainder working from home.
The RCPCH is committed to safeguarding the children, young people and adults it has contact with. All staff are expected to share this commitment. Employment is subject to satisfactory references and appropriate screening checks.
We reserve the right to close this vacancy early if sufficient applications are received. If you are interested, please submit your application as soon as possible.
Closing date: 31 May 2026.
The Royal College of Paediatrics and Child Health advocates on child health issues at home and internationally.


The client requests no contact from agencies or media sales.
Grey Squirrel Control Officer – Dumfries and Galloway
£25,095 Per annum
Dalbeattie, with anticipated flexible working throughout South West Scotland
Full time (35 hrs/week), Fixed term (until 31st March 2028)
Closing date: 7th June 2026
Interview: It is anticipated that interviews will be held on 18th June 2026
The Role:
The Grey Squirrel Control Officer will contribute to a programme of targeted grey squirrel control to protect key populations of Scotland’s red squirrels, in accordance with the Saving Scotland’s Red Squirrels plan to protect red squirrels in priority landscapes in South West Scotland. This role requires an individual with experience in mammal control work that enjoys working outdoors, who is approachable and enjoys interacting with people.
Key Responsibilities and Duties
Delivering grey squirrel control, including supporting grey squirrel control volunteers and Red Squirrel Networks in the SSRS Priority Areas for Red squirrel Conservation. The role covers the South West of Scotland with the main areas of responsibility being Dumfries town and surrounding area, including local Priority Areas for Red squirrel Conservation.
Specifically this includes:
1. Carrying out targeted and strategic grey squirrel control in agreed areas according to the SSRS project’s Standard Operating Procedures.
2. Working collaboratively with other Grey Squirrel Control Officers, area volunteer group(s) and external organisations. This includes assisting with training new volunteers to take on the roles o monitoring and control activities.
3. Provide opportunities for new trainees to work with you on your trap-rounds to ensure they are capable of working to SSRS standards on private or publicly-held land and understand the principles of trapping for grey squirrel management.
4. Where required, carry out monitoring to assess squirrel presence e.g. feederbox camera traps
5. Work with the Lead Control Officer to deliver training sessions, where required, to new SSRS staff, volunteers and/or land managers in all aspects of best practice grey squirrel control, Rapid Response Monitoring and Squirrel Pox Sampling techniques.
6. Assist the SSRS Lead Control Officer and SSRS Communications Officer, as needed, in responding to enquiries from the public regarding grey squirrel control for red squirrel conservation.
The successful candidate will:
The successful candidate will possess an SVQ/NVQ level 2 or equivalent in Game and Wildlife Management or related discipline or relevant experience of game keeping, invasive/non-native mammal control or pest control. A good understanding of conservation principles, practices and legislation would also be desirable as would the ability to keep and maintain accurate records in Word and Excel.
Relevant previous experience is essential, together with experience working with landowners, gamekeepers, foresters and the public. A knowledge of forest and native tree species and familiarity with the Dumfries area would be advantageous.
There may occasionally be a requirement to work out of normal working hours.
You must possess a full clean driving licence.
For further details, please download the role description and person specification here.
Closing date: Sunday 7th June
Interview date: Thursday 18th June
The Trust is a passionate employer, proactive about creating a culture of diversity and inclusive workplace that promotes and values equal opportunities for all. We welcome individuals from all networks of life, backgrounds, and experiences.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
ROLE SUMMARY
The Programme Manager will lead the delivery of the Belonging in School Project in Redcar and Cleveland, a 2‑year partnership (with ambitions to extend) between The Diana Award (TDA) and the Henry Smith Foundation. The role will oversee programme implementation across three schools, ensuring high-quality training, youth leadership development, and whole‑school culture change that improves belonging, safety, inclusion, and student wellbeing.
JOB DESCRIPTION
Key Responsibilities
1. Programme Design
- Working with the Programmes team and using existing 1-Day Diana Award Anti-Bullying Ambassador content and programme materials, reshape and build an intensive intervention, designed to be delivered initially in 3 schools across one year.
- Consult with local schools, young people and parents to ensure programme content is in line with what is needed from the community.
- With support from The Diana Award, design and roll-out specialist sessions (anti-racist, anti-HBT, anti-misogynistic bullying, online safety) depending on student feedback and school need.
- Ensure programme design is iterated and improved throughout the year based on learning from data and feedback
2. Programme Delivery
- Deliver the Anti‑Bullying Ambassador Programme in schools over the course of a school year
- Attend schools on a weekly basis, providing 1-2-1 and group support for Anti-Bullying Ambassadors.
- Support staff, governors, and parents/carers to adopt a whole-school approach to anti bullying, inclusion, and community cohesion.
- Ensure all delivery aligns with project outcomes: boosting belonging, attendance, confidence, leadership.
3. Youth Voice & Panel Development
- Establish and facilitate Youth Panels/Anti Bullying Ambassador groups in each school to bridge communication between students and decision-makers.
- Equip young people with the skills to lead campaigns, design interventions, and shape school culture.
- Ensure youth voice is central to programme decisions, reporting, and learning cycles
4. Stakeholder Management
- Build strong relationships with school leaders, teachers, pastoral teams, governors, and community partners across Redcar & Cleveland.
- Act as TDA’s primary representative in Redcar & Cleveland.
- Collaborate with external learning partners.
- Facilitate cross-school collaboration and knowledge-sharing in Redcar & Cleveland.
5. Monitoring, Evaluation & Reporting
- Use the Monitoring, Evaluation and Learning framework to ensure we are consistently reviewing quality and impact of the programme and in line with KPIs.
- Use baseline and end-line surveys/methods with students, staff, parents and other stakeholders to measure impact.
- Track progress against KPIs (e.g.,boosting belonging, attendance, confidence, leadership.)
- Produce high-quality reports for funders, internal leadership, and school stakeholders.
- Evaluate long-term culture change across the 2-year programme.
6. Compliance, Safeguarding & Quality Assurance
- Ensure delivery meets TDA and each partner school’s safeguarding, GDPR, data ethics, and quality standards.
- Maintain detailed documentation for audit and grant compliance.
- Identify risks and implement mitigation strategies, escalating where necessary to the Head of Programme Delivery.
- Run regular programme review meetings to understand quality and success of programme
7. Programme Development & Organisational Contribution
- Contribute insights from delivery into broader TDA programme development.
- Capture case studies and success stories from pupils, staff, and schools.
- Support organisational learning from place-based projects delivered in other regions.
SKILLS, EXPERIENCE & COMPETENCIES
Essential
- Significant experience delivering school, youth, or community-based programmes.
- Experience in designing school, youth or community-based programmes, preferably with a focus on attendance.
- Strong facilitation and training skills, especially with young people.
- Experience managing multi-stakeholder projects and building trusted relationships.
- Strong understanding of bullying behaviour, inclusion, safeguarding, and wellbeing.
- Competence in monitoring and evaluation (M&E) including survey tools and data reporting.
- Excellent communication skills (verbal, written, presentations).
- Confident in managing competing priorities and working independently in the field.
- Ability to model empathy, fairness, youth-led practice, and inclusive leadership.
- Lived experience/strong working knowlegde of the Redcar & Cleveland area, particularly in regard to challenges faced by young people and schools.
- Strong IT skills, including CRM systems and data management tools.
- Full UK driving licence and access to a vehicle.
Desirable
- Experience with whole-school or behaviour change programmes.
- Knowledge of anti-racist, anti-HBT, and anti-misogynistic education.
- Experience in place-based initiatives or community cohesion programmes.
- Familiarity with TDA’s Anti-Bullying Ambassador Programme or equivalent framework.
PERSONAL ATTRIBUTES
- Commitment to The Diana Award’s mission, vision and values.
- Passion for youth leadership and social impact.
- High level of integrity and accountability.
- Commitment to continuous learning and self-development.
ADDITIONAL INFORMATION
- While this role is advertised as full time, we welcome applications from candidates seeking alternative working arrangements. This includes full‑time, part‑time (50%) job‑share, or term‑time‑only positions. Candidates interested in a job‑share arrangement should outline in their application which aspects of the role they feel best suited to and the skills and experience they would bring. Applicants seeking term‑time‑only arrangements are also encouraged to apply.
- Some evening or occasional weekend delivery may be required.
- Travel to The Diana Award Office in London will be required on an ad-hoc basis; this will be paid for in expenses and TOIL given for time spent travelling.
OUR ORGANISATION
- The Diana Award is committed to anti-racism, social justice and building and developing a workforce which reflects the diversity of the young people we support. We are proud to be an equal opportunities employer that values and respects the people who work for us. We seek to ensure all job applications are treated fairly, with respect and without bias.
- We positively encourage applications from suitably experienced candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, or pregnancy and maternity.
- Every staff member has their own personal training and development budget, ability to work flexibly around core hours, access to our employee assistance programme 24/7, wellbeing initiatives, opportunities to connect, collaborate and celebrate with colleagues both in person and online, and much more.
- We are committed to safeguarding and promoting the welfare of all. This is a responsibility that is shared by all members of staff the successful candidate will be subject to an enhanced DBS or equivalent police check.
APPLICATION DETAILS
Please submit your CV along with a supporting statement of no more than two (2) A4 pages outlining how you meet the skills, experience and compentencies outlined for the role.
Application deadline: Thursday 04 June 2026 11:30pm
Interviews to be held 15 & 16 June, online
Please reach out if you require any support with the application process or have questions about the role or the process.
Good luck with your application!
Create inspiring events that bring communities together
At Trinity Hospice, we provide compassionate care and support to thousands of patients and families across Blackpool, Fylde and Wyre each year. Our work is made possible by the incredible support of our community, and our events play a vital role in bringing people together, raising funds and building lasting connections.
We are now looking for an enthusiastic and organised Events Fundraiser to join our Fundraising and Communications Team for a two-year contract. This is an exciting opportunity to play a key role in delivering a diverse and engaging programme of events at a pivotal time for the charity, as we build towards our next large-scale art trail in 2028 following the success of Elmer’s Big Parade Blackpool.
In this role, you will support the development, planning and delivery of a wide range of fundraising events across the Fylde coast. You will take ownership of key events within the portfolio, managing everything from initial planning and promotion through to on-the-day delivery and post-event evaluation. Your work will ensure that every event is safe, well organised and provides an exceptional experience for participants and supporters.
You will play an important role in engaging and supporting participants throughout their journey, helping them feel motivated, valued and connected to Trinity Hospice. Working closely with colleagues across fundraising, marketing and communications, you will help deliver compelling campaigns that drive participation and maximise income. You will also use data and insight to monitor performance, evaluate success and identify opportunities to improve and grow the events programme.
We are looking for someone with experience delivering mass participation events, who is confident managing multiple projects and working to targets. You will be highly organised, creative and proactive, with strong communication skills and the ability to build positive relationships with colleagues, volunteers, partners and supporters.
Joining Trinity Hospice means becoming part of a supportive, collaborative team where your work has real impact. We are committed to helping our people develop and thrive, offering opportunities for learning and a range of wellbeing and staff benefits.
This is more than an events role, it is an opportunity to create meaningful experiences that inspire communities and help fund compassionate care for those who need it most.
At Diabetes UK, everything we do is about improving the lives of people affected by diabetes. But we know that to do our best work externally, we need to pay just as much attention to how we support, develop and engage our people internally.
That’s where this role comes in. We’re looking for a Senior Learning & Development (L&D) Advisor to join our Learning and Engagement team on a maternity cover. This is a fantastic opportunity for an experienced L&D professional who loves designing great learning experiences, partnering with managers, and helping organisations live their values through meaningful development.
This is a hands-on, influential role sitting in our Learning and Engagement team within the People and Organisational Development Directorate. You’ll work with colleagues across the charity to shape learning at both an individual and organisational level.
You’ll design and deliver engaging learning experiences (online and in person), support managers and leaders through coaching and action learning, and project manage organisation-wide learning and culture initiatives. You’ll also play a key role in embedding our Values and Behaviours framework, ensuring it’s actively used, not just talked about.
A big part of the role is working collaboratively with HR colleagues, internal stakeholders, coaches and facilitators, to identify needs, design the right solutions, and make sure learning activity has real impact.
You’ll be an experienced L&D professional who enjoys both strategic thinking and practical delivery who can confidently design and deliver engaging, inclusive learning across leadership, management and personal development. You’re comfortable facilitating groups, influencing stakeholders, and juggling multiple projects without losing sight of people’s individual needs. You’ll also recognise yourself in our values: putting people first, keeping things simple, making change happen and being driven to know more.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Demand for our specialist tutoring programmes for Children Looked After, those with Special Educational Needs and Disabilities (SEND) and Unaccompanied Asylum Seeking Children (UASC) continues to increase and we are seeking a dedicated and effective Partnerships Account Manager to join our team and support the increased demand for our provision and the continued scaling of our organisation.
The Organisation
Equal Education is a social enterprise working to improve outcomes and narrow the attainment gap for disadvantaged and vulnerable learners, including Children Looked After, those with SEND, and unaccompanied asylum seeking children. We have over 13 years’ experience delivering 1:1 tuition, working with hundreds of Schools and Local Authority partners across the country, reaching hundreds of pupils annually.
As a member of the Fair Education Alliance, we believe in providing meaningful educational provision to students whose needs may not be best met within a traditional classroom environment, those who aren’t currently accessing education, or who benefit from additional 1:1 support. We work with over 200 qualified teachers to provide academic, subject specialised and individual tutoring and mentoring for children of all ages. Tutors provide pastoral care and work with pupils to increase engagement and attainment. Our programmes will help the students to overcome barriers to learning, help them build trusted relationships, increase their aspirations, and fulfil their potential. We are passionate about our cause and are looking for people who are motivated by a strong desire to address educational inequality and improve outcomes.
What is the Role?
This is a fixed-term maternity cover opportunity for a Partnerships Account Manager. In this role, you will drive business growth by securing new partnerships and managing key client accounts across designated regions. With a focus on building and sustaining long-term local council and school relationships, you will work closely with clients to understand their needs, expand our service offerings, and ensure the highest levels of satisfaction. As the majority of our key client relationships are with local councils, we are looking for someone with knowledge of how they operate.
The post holder will have the opportunity to line manage junior member(s) of the team, who provide essential bid-writing and administrative support to facilitate efficient and effective client management.
This role would suit someone with proven ability to operate effectively in scaling organisations where processes are still being defined. This role suits someone who is adaptable, resilient, and confident working at pace amid change.
The role will be suited to those who have worked within an education setting and held the title: SENCO, Head of Department, Advisory Teacher, Inclusion Coordinator or Designated Teacher. The role will also be suited to those who have worked within a Local Authority setting and held the title: Commissioning Officer, Senior Case Officer, Case Officer. Whilst the role is also suited for an experienced (key) account/client manager, we are looking for an individual who has experience and/or knowledge of the UK education system.
This role is ideal for an ambitious, client-focused individual, passionate about creating positive outcomes for vulnerable students. If you’re ready to contribute to a growing organisation that’s making a difference, we’d love to hear from you! As this is a maternity cover, we expect that the successful candidate will be able to swiftly absorb our ways of working and contribute to the success of the organisation.
Key Responsibilities:
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Client Acquisition and Relationship Management
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Proactively seek new business opportunities within assigned regions to grow the client base.
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Develop and maintain strong, positive relationships with key clients, ensuring their evolving needs are met and service offerings are aligned.
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Lead regular client review meetings to discuss progress, gather feedback, and identify additional service opportunities.
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Manage internal relationships to ensure what matters to clients is communicated internally using the proper channels, to allow for effective delivery by our Service Delivery team
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Maintain good internal stakeholder relationships with our Service Delivery team to ensure client demands are balanced with our processes and team capacity.
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Strategic Planning and Development
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Collaborate with Senior Leaders to develop strategies for client retention and growth.
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Work closely within the Partnerships team to align on strategic objectives and ensure seamless service delivery across functions.
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Participate in client and industry events to represent the organisation, expand networks, and identify new business opportunities.
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Performance Monitoring and Reporting
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Monitor client engagement, satisfaction levels, and service outcomes; produce regular progress reports for management.
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Oversee tracking and analysis of client-related statistics to ensure targets are met and clients receive impactful, value-driven service.
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Manage and track client data and prospect pipelines using CRM systems, ensuring accuracy and up-to-date information.
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Report to the the Partnerships Director on accounts, Tenders, Bids, client meetings on a regular basis.
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Be curious to explore our Salesforce system data, understanding and interpreting delivery and impact data.
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Line Management and Support Coordination
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Lead, mentor, and manage junior member(s) of the team focused on bid/application writing, tender management, and client-related administration.
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Support junior member(s) in producing and reviewing high-quality application documents and responses that align with client requirements and enhance our partnership outcomes.
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Provide oversight to ensure that administrative tasks are completed efficiently, supporting smooth client interactions and consistent follow-through.
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Work with other area leaders, to ensure strong delivery of services.
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Contribute to, and foster strong internal working relationships to successfully delivery against strategy and objectives..
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Bid Management and Process Improvement
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Oversee the preparation and submission of tenders and bid applications, working closely with junior member(s) to ensure high-quality and timely submissions.
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Continuously review and improve internal processes to optimise bid management, client onboarding, and service delivery.
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Report on bid submission performance, review bidfeedback to continuously improve.
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Essential Skills and Experience:
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Detailed knowledge of the UK education sector.
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Experience working in the education sector or with local authorities, particularly in roles involving SEND or children’s services.
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Proven track record in client relationship management, with experience in sales or partnership development roles.
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Strong communication skills, particularly in face-to-face and telephone interactions, with the ability to build rapport quickly and maintain long-lasting relationships.
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Experience managing a small team, providing leadership, direction, and support to ensure high-performance standards.
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High level of empathy and commitment to supporting vulnerable and underserved communities.
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Strong organisational skills with the ability to manage multiple tasks and meet both short- and long-term deadlines effectively.
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Familiarity with CRM systems (e.g., Salesforce) for tracking client data, leads, and progress.
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Proactive, problem-solving mindset, able to address issues independently and provide client-focused solutions.
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Able to work in a high pressure environment, whilst taking initiative, we would want the postholder to ask for support when needed.
Desirable:
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Exceptional written communication skills, with proven confidence in drafting, editing, and refining persuasive content across a variety of formats.
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Experience in bid and tender writing or grant applications is advantageous, though a background in producing compelling written materials for diverse purposes is equally valued.
General
The job is subject to having the right to work in the UK, two professional references and a basic DBS check.
Why Equal Education?
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Competitive salary
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Investment in you - we believe in developing from within and offer our team training opportunities and personalised development plans, as well as the chance to get involved with lots of projects across the organisation.
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Flexible, hybrid work environment with regular opportunities for in-person client engagement.
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Working alongside a passionate team working to make a positive impact in the lives of under-resourced children and young people across the UK.
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Staff wellbeing benefits such as ClassPass membership, access to discounts via Perks at Work, eyecare vouchers, regular wellbeing sessions and team social events.
At Equal Education, you are the expert. We give you the space, the support and the technology to be your best. The rest is up to you.
Being you at Equal Education
Every young person we support is unique and our team isn’t any different. Our differences are our strength when it comes to providing a tailored, human approach to education. We are proud of our people and provide an environment where everyone can bring their most authentic self to work.
Our recruitment practices are carried out in line with equal opportunities and all candidates will be reviewed fairly regardless of age, gender reassignment, sex, race, religion, ethnicity, disability, sexual orientation or any other protected characteristic.
Next steps
If you feel inspired and you think you have the right motivation and experience for the role, we would love to receive your application.
Applications will be reviewed as they are received and interviews will be arranged accordingly. We reserve the right to close this application early, for example if we receive an unprecedented number of applications, so please apply promptly to ensure you are considered for this role.
The client requests no contact from agencies or media sales.
Recruitment: Care Navigator/Social Prescriber at Age UK Redbridge, Barking and Havering
Age UK Redbridge, Barking and Havering are recruiting for:
Care Navigator/Social Prescriber
Salary: £27,197 per annum pro rata
Hours: up to 35 hours per week (part time options available)
Closing date: Monday 1st June 2026 at 12:00pm
Proposed interview date: Monday 8th June 2026
We are looking for a Care Navigator/Social Prescriber to work as part of the Ageing Well Service across Havering. You will be working as part of a Care Navigation team providing support to Havering residents with multiple long-term conditions, end of life diagnosis and vulnerable isolated older people to achieve the best possible quality of life and independence by enabling them to have maximum support at home, encourage taking up activities, volunteering or increasing social interaction, enabling choices and access to services in the community.
As Care Navigator/Social Prescriber you will work with professionals from health, social care and voluntary sector to increase the reach of the service and achieve best outcomes in reducing social isolation, improving wellbeing and resilience for older people.
You will also be responsible for maintaining client records and support monitoring and service evaluation in a timely and professional manner.
Successful applicants will have experience of working with older people or people with multiple long term conditions in health, social care, voluntary or independent sector, in a paid or voluntary capacity. You will need to be excellent communicator, able to work effectively both one to one and as part of a team. Good computer skills and accurate record keeping are also required. An enhanced DBS Disclosure is required for this post.
To apply: Please check our website for further details and a full application pack
Completed application forms and Equal Opportunities Forms should be returned using the email: admin or alternatively post to Gabby O’Neill, Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to take on a strategic, outward-facing role where you will build partnerships, develop new opportunities to expand our reach and impact.
What you’ll be doing
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Leading the expansion of F4YP services into new geographical areas
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Building strong relationships with schools, local authorities, and partners
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Creating referral pathways to increase access for children and families
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Identifying opportunities and supporting funding bids and proposals
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Strengthening local systems to better support young people’s wellbeing
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Raising the profile of F4YP across new communities and networks
What we’re looking for
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Experience in partnership building, outreach, or service development
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Strong communication and relationship-building skills
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Experience contributing to funding applications or commissioned work
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Ability to think strategically while delivering results
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A proactive, confident individual who thrives in a growing environment
Bedford / Hybrid (Beds, Herts, Cambs) | ⏰ Full-time | 3-year fixed term | Working pattern: 9-day fortnight (one day off every two weeks

