Contract jobs

About the Role

We’re excited to offer a unique opportunity to join a new and impactful project – Pathways to Belonging Doncaster. Hosted within the Starting Point team, this role focuses on supporting individuals who are experiencing or have experienced homelessness and are ready to take steps toward a more secure and connected future.

This is a varied, hands-on, and deeply rewarding role for someone who is self-motivated, compassionate, and passionate about making real change in people’s lives.

Who We’re Looking For

We’re seeking a dynamic individual who is enthusiastic about working in the homelessness sector and committed to helping people overcome complex life challenges. You will support a group of individuals facing multiple disadvantages including homelessness, substance misuse, mental and physical health issues, trauma, and possible involvement with the criminal justice system.

You’ll work closely with the Lived Experience Team, under the guidance of the Team Leader, and offer engaging activities designed to build confidence, skills, and lasting connections.

Key Responsibilities

· Provide consistent, sustained support to help individuals engage with relevant services.

· Develop and update support plans that track progress, activities, and outcomes.

· Organise and deliver meaningful, fun, and skills-based group activities (e.g. cooking, art, music, fitness, photography).

· Signpost to external support groups and services, such as Andy’s Man Club, where appropriate.

· Foster partnerships with voluntary and statutory services to ensure cohesive support.

· Regularly identify and address barriers to progress, working collaboratively with each individual.

· Work confidently and professionally with individuals in crisis, managing risk and seeking appropriate support when                needed.

· Collaborate within the Lived Experience Team to share responsibilities and support team goals.

· Build relationships with faith groups, including Doncaster Minster (if possible), to secure space or volunteers for client-          focused activities.

Wider Community Impact

A key element of this role involves working alongside the faith sector to bridge the gap in understanding around homelessness, addiction, and mental health. Through these partnerships, we aim to build inclusive, compassionate spaces within Doncaster’s communities where individuals feel welcome, safe, and supported.

By creating a network of faith-based and community organisations willing to host or support activities, we will give clients more opportunities to integrate into the wider community and build a lasting sense of belonging.

About the Role & Organisation

This role is employed by Church Urban Fund (CUF) and will be managed remotely. While you will be based with the Starting Point  team in Doncaster City Centre, your work will also take place in the community and, occasionally, from home. Some evening and weekend work may be required.

What We Offer

• Competitive salary
• Pension contribution
• 22 days annual leave (plus bank holidays, pro rata)
• Access to employee benefits
• Ongoing training and professional development opportunities

Recruitment Process

CUF is an inclusive organisation and we welcome all applications. We want our workforce to be truly representative of the communities we serve. Diversity is an asset to our organisation and helps us create an inclusive, welcoming environment for all.

Please note, the successful candidate will be subject to an enhanced DBS check.

For an informal conversation about this role and for more information, please contact our Pathways to Belonging Regional Manager, Kate Sugden, please see our Job Pack for details.

To apply: please send your CV and a covering letter (please note only CV’s with a covering letter will be considered for shortlisting) outlining your relevant skills and experience, relating to the listed responsibilities and person specification to: HR Officer, please see our Job Pack for details.

Closing date is 5:00pm on 17th March with interviews taking place week commencing 23rd March via Zoom or Teams, with the role to start as soon as possible depending on notice period.

Location: London

Hours: Full-time (35 hours per week)

Contract: 1-year fixed term

Rate: £36,236 per annum

Start Date: Beginning of April

We are delighted to be supporting a London-based university in their search for a UKVI Compliance Officer to join their Compliance team. This is a full-time, 1-year fixed term contract role, offering an excellent opportunity to play a key part in safeguarding the institution's sponsorship licence and supporting international students throughout their journey.

This is a fantastic opportunity for someone with strong regulatory awareness, excellent attention to detail, and the ability to communicate complex information clearly and confidently.

Key Responsibilities for this role include:

• Supporting senior colleagues to ensure full compliance with UK Visas and Immigration (UKVI) Student Sponsor requirements and associated legal duties.
• Maintaining up-to-date knowledge of Home Office guidance and advising staff across the University on procedures, legal requirements and policy updates.
• Assisting with the generation of Confirmation of Acceptance for Studies (CAS), including extensions for current students and supporting peak activity during admissions cycles.
• Supporting visa checks and registration activities, ensuring timely collection of required documentation.
• Contributing to attendance and engagement monitoring for sponsored students.
• Providing immigration advice to prospective and current students and responding to a wide range of UKVI-related enquiries.
• Managing and maintaining sponsor files and preparing the institution for potential external audits.
• Conducting internal 'mock' audits and making recommendations for ongoing improvement.
• Reporting student and institutional changes via the Sponsorship Management System (SMS) and maintaining accurate records of all reporting activity.

To be considered for this position, you should possess:

• Extensive knowledge of UKVI Student Route regulations and sponsor duties.
• Experience working in UKVI compliance and familiarity with the Sponsor Management System (SMS).
• Strong organisational skills, with the ability to work under pressure, manage deadlines and maintain a meticulous approach.
• Excellent IT skills and confidence working with data and digital systems; experience with SITS or similar student records systems is desirable.
• Strong written and interpersonal communication skills, with the ability to convey technical information clearly and build effective relationships.
• A flexible, adaptable and professional attitude, with the ability to work both autonomously and collaboratively.
• Commitment to equality, diversity and inclusion, in line with the institution's values.

If you're detail-oriented, confident navigating regulatory frameworks, and keen to contribute to an inclusive and dynamic university environment, we'd love to hear from you.

Please apply below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

The Junction is an out of hours service, open 365 evenings a year 4pm-11pm, to support and assist individuals experiencing a mental health concern. The aim is to alleviate the need for people in the Swindon locality to access A&E acute mental health services and primary care GP services unnecessarily by managing the presenting symptoms/mental health crisis along with the triggers and context for that crisis.

Working pattern includes every other weekend and working hours are 16:00-23:00.

Main duties of the job

• Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve.

• Effective Partnerships: Ensure effective and appropriate communication with all individuals, staff, community agencies and partner organisations

• Expertise and Risk Management:Effectively manage risk and supporting positive risk taking.Conduct investigations in line with relevant policies

• KPIs and Data Excellence: To effectively record and evidence outcomes.

Who we are

Swindon and Gloucestershire Mindprovide advice and support to empower anyone in our local communities experiencing a mental health problem. We campaign to improve services, raise awareness, and promote understanding.

Our Vision:We will not give up until everyone experiencing a mental health problem gets both support and respect. Swindon and Gloucestershire Mind creates services where people are recognised, valued and supported.

You are joining a committed and skilled team and you will be working alongside people who are passionate about mental health care and support.

Our Values:

• SelflessnessWe will act in the best interests of the people we support.
• IntegrityWe will be principled in our work.
• ObjectivityWe will act and take decisions impartially and fairly, without discrimination or bias.
• AccountabilityWe will take responsibility for what we do and how we do it.
• OpennessWe will work and take decisions in an open and transparent manner.
• HonestyWe will be truthful and reliable.
• LeadershipWe will model Swindon & Gloucestershire Minds values and lead by example in demonstrating organisational behaviours.

Swindon & Gloucestershire Mind is committed to promoting equality, diversity and we ensure that we are an inclusive organisation, where diversity is valued, respected, and built upon. We are committed to compliance with relevant equality legislation, the Equality Act 2010, Codes of Practice, and relevant best practice guidance.

Calan DVS is one of the largest domestic abuse charities in Wales and we are committed to working in partnership to end domestic violence and abuse. Our staff are passionate about what they do and deliver much needed services to support some of the most vulnerable people in society.

Our service was formed in 2012 as a result of a merger between Neath & Lliw Valley Women’s Aid and since 2012, other Women’s Aid organisations have also joined the group including Brecknock Women’s Aid, Bridgend Women’s Aid and Ammanford Women’s Aid.

Our vision:

At Calan DVS, our vision is to work towards safe and resilient communities free from domestic violence and abuse. To achieve this, we aim to relieve the distress, suffering and poverty experienced by families exposed to domestic violence and abuse. We also aim to educate the public regarding the causes and effects of domestic abuse along with prevention methods

The Lotus Project:

The Lotus Project is a new service within Calan DVS which has been co-produced with survivors and stakeholders.  The new service has been implemented to support individuals who are accessing Calan Domestic Abuse services and who have also experienced Sexual Violence.

The service will operate from a trauma informed, strengths based perspective in order to ensure each survivor has consistent yet individualised support throughout their recovery journey.

Each survivor who accesses the service will have the opportunity to receive specialist support through our Sexual Violence Counselling service, tailor made group work program and one to one support.  Survivors will have regular strength based goal setting sessions with their Sexual Violence Support Worker.

Consultations and collaborative working are at the heart of working in a trauma informed way, therefore the Lotus Project will continue to be developed alongside the support staff and survivors who access the service. 

This is a part time role, responsible for leading the fundraising efforts of Canaan Project.

Working closely with the Director, the Fundraising Lead will contribute to strategic funding development and planning, support ongoing fundraising and reporting activities, and assist in the development of relevant policies and processes.

If this sounds like the right role for you, please send us your CV and a cover letter detailing your suitability for the role.

Application closing date: 25th February 2026 at 5pm

Interviews will potentially be scheduled for the week beginning Monday 4th March. 

Support Officer: Funding & Partnerships (Maternity Cover. April 2026 - March 2027)

​The Support Officer (maternity cover) is a key team member. You will provide operational and administrative support to the team and will have a clear focus on team objectives, as well as your own. You will be highly organised and proficient in Microsoft Office suite with experience using finance and CRM software. You will have budgeting and writing skills. A background in programme or account management, together with language skills is an advantage. You will share our passion for working with the most marginalised communities globally on HIV, gender, human rights and health. ​

Who we are

We’ve been on the frontline of the world’s response to HIV and AIDS for over 25 years, working with marginalised people who are denied HIV prevention and treatment simply because of who they are and where they live.

Set up in 1993 to work with community groups in the countries most affected by the global AIDS epidemic, we’ve continually adapted our approach, looking for innovative ways to break down the barriers that marginalise people living with, or at risk of acquiring, HIV. All with one goal in mind – a future free from AIDS for everyone, everywhere.

Everything we do is rooted in our two key beliefs:

• That the lives of all human beings are of equal value.
• That everyone has the right to access the HIV information and services they need for a healthy life.

Today, we work with communities in more than 40 countries, taking local, national and global action on HIV, health and human rights.

As a global partnership that is open to everyone, we can only do what we do – and achieve what we want to achieve – by working with partners from grassroots community groups to national governments. Our partners drive change where it matters, shaking up the status quo and making a noise on issues the world often chooses to ignore.

Are you the Frontliner we’re looking for?

You are a committed team member with a clear focus on team objectives, as well as your own. You will promote best practice within your field of expertise and challenge ways of working to ensure the highest quality and levels of efficiency. Your actions will be aligned with Frontline AIDS vision and you will inspire the same behaviour in your peers. You are comfortable working in a matrix management environment.

​How to apply

Find out more by downloading the full job description and person specification.  If you are excited by this opportunity and think it’s right for you, we’d love to hear from you so apply by uploading your CV along with a covering letter outlining why you are a great match for this role. 

Closing Date is: 10th March 2026​

​We are transitioning to a hybrid model of working.  We are currently working from home but you will also be required to spend time working alongside your team as appropriate in our office in Brighton (East Sussex, UK) or in South Africa if based there. ​The successful applicant will need to either hold, or be able to obtain, the right to work in the UK  or South Africa.

Please not salaries are benchmarked locally.

Protection of Children and Vulnerable Adults

Frontline AIDS ​operates a rigorous recruitment and selection process that reflects our commitment to child protection.  The Protection of Children and Vulnerable Adults Policy can be downloaded here

Frontline AIDS is committed to diversity and inclusion in its hiring approach.  We welcome applications from Black people, and other people of colour, people with disabilities, people living with HIV and LGBTIQ+ and non-binary individuals.

All offers of employment will be subject to satisfactory references and a criminal records check. Having a criminal conviction and/or any other information divulged on the DBS/PVG or country equivalent check would not necessarily prevent you from working for the charity, but any recruitment decision will be dependent on the nature of the position sought and the circumstances and background of the offence(s)

About Us 

The Good Ancestor Movement is a UK-based advisory and consultancy firm supporting individuals and organisations to redistribute wealth in ways that are reparative, regenerative and aligned with their deepest values. We work with wealth holders to challenge traditional models of accumulation and tax avoidance, and instead imagine futures where wealth actively contributes to social equity, economic justice, and ecological resilience.

We support clients to shift from extractive to regenerative practices, helping them translate their values into meaningful action through redistribution, reparations, and investment aligned with justice. 

Our programmes, like Reimagining Wealth, invite individuals to understand the wider impacts of their capital and take intentional steps toward responsible stewardship.

Good Ancestor Movement’s consultancy work includes strategy design, values-aligned redistribution planning, and building tools and systems that support collective accountability and transformative impact. We are committed to building a regenerative economy where wealth is mobilised in service of repair and liberation. 

About Your Role

This role is central to how the organisation functions day-to-day.

The Operations & Executive Support Lead will provide trusted executive support to the CEO and diary management support for directors while also holding the operational backbone of the organisation. This includes managing administrative flow, designing and strengthening systems, and ensuring that work lands reliably and on time.

This is a highly varied, hands-on role suited to someone who enjoys building order, spotting risks early, and creating processes that allow others to do their best work.

You will work closely with the CEO, our Directors, and our finance team to identify and develop operational processes as required. You will work alongside our entire team and be able to contribute to the organisation’s bold aims and ambitions within your role.

Key Responsibilities

Executive Support

• Provide full diary and schedule management for the CEO, including proactive planning, prioritisation and coordination.

• Support our Director level with diary management and bookings as required.

• Manage CEO inbox triage and correspondence, acting as a trusted first point of contact and gatekeeper.

• Prepare agendas, briefing notes and supporting materials for meetings.

• Coordinate travel, logistics and key engagements.

• Track actions and follow-ups to ensure timely completion across priorities.

Operations & Administration

• Act as a central intake point for operational and administrative requests.

• Prepare invoices and expenses for approval and support payment workflows.

• Coordinate room bookings, event logistics and forward planning.

• Support finance processes in collaboration with the outsourced finance team.

• Manage projects, create and maintain operational project trackers, records and documentation.

• Provide administrative and logistical support to programme delivery as required.

• Support fundraising administration and reporting requirements.

• Provide light communications and coordination support as needed.

Systems & Process Development

• Identify opportunities to improve operational efficiency, reduce risk and strengthen consistency.

• Design and implement proportionate, fit-for-purpose processes aligned with organisational needs.

• Create and maintain clear operational processes and documentation.

• Support the selection and introduction of appropriate tools and systems where required.

• Contribute to the development of more structured, predictable ways of working.

About You

• You come from an operations, executive assistant, office management, or organisational support background and are confident working across administration, coordination and operations.

• You are highly organised and reliable, with a strong ability to manage multiple priorities, deadlines and moving parts, and anticipate executive needs.

• You have experience providing executive support, including diary management, inbox triage, meeting coordination and preparation of briefing materials.

• You are excited by the opportunity to grow beyond day-to-day execution and take on a more strategic role over time.

• You are comfortable owning operational processes end-to-end and ensuring consistent follow-through.

• You can spot gaps, inefficiencies or recurring issues in ways of working and take initiative to improve them.

• You are confident in handling approvals preparation, tracking actions, and supporting financial and administrative workflows.

• You work well with senior stakeholders and external partners, communicating clearly and professionally.

• You are trusted to handle confidential and sensitive information with discretion.

• You are calm under pressure and able to respond effectively to changing needs and priorities.

• You are open to learning new systems and tools and adapting as the organisation evolves.

We understand that the issues we work on disproportionately impact on low-income, marginalised and minoritised communities. We are an organisation led by a Black female founder and CEO and as an inclusive employer that values both lived experience and professional experience, we hope to be able to attract applicants from a range of backgrounds for this important role. You do not need to have a university degree for this role, nor is it essential for you to have experience in the new economy ecosystem: we care about your character, your experience and your ability to demonstrate leadership and practice personal growth.

Age Concern Liverpool & Sefton (ACLS) is looking for an experienced and values-driven leader to guide our charity through a key period of review and development, ensuring we continue to deliver meaningful support for older people across the Liverpool City Region.

About the Role

Reporting to the Board of Trustees, the CEO will provide strategic and operational leadership, ensuring the charity remains sustainable, effective and aligned with its mission. This role includes leading a review of how ACLS can best deliver services in the future, including potential partnerships and new models of delivery.

You will oversee performance, financial planning, governance and risk management, while representing ACLS with partners, funders and stakeholders across the region.

Key Responsibilities

• Lead the delivery and development of ACLS’s strategic direction
• Advise the Board on governance, risk and charity law
• Oversee financial performance, compliance and organisational effectiveness
• Build strong partnerships with statutory, voluntary and community organisations
• Lead and support the Senior Management Team
• Champion equality, inclusion and the voices of older people in shaping services

About You

You will bring:

• Senior leadership experience, ideally in the charity, health, social care or community sector
• Strong strategic, financial and organisational management skills
• Experience working with Boards or Trustees
• A collaborative leadership style with the ability to inspire staff and volunteers
• A genuine commitment to improving the lives of older people

Location

Based at our Liverpool city centre headquarters with hybrid working available (minimum three days per week on site).

Job Type: Full-time

Benefits:

• Company pension
• On-site parking
• Work from home

Work authorisation:

• United Kingdom (required)

Design and Communications Manager

Salary: £38,000 - £41,000 per annum + benefits

Hours: 37.5 hours per week

Type: 12-month FTC, April/May 2026 start preferred  

Are you an experienced Design and Communications Manager looking for a new and exciting opportunity? Here at Seashell, we are looking for a talented individual who is passionate about making a difference to the lives of others…

About Seashell Trust

Originally founded in 1823, Seashell Trust is a nationally recognised and registered charity based in Cheadle Hulme, Stockport. The Trust comprises of the Royal School Manchester, the Royal College Manchester, bespoke Residential Care Homes, Outreach Health and Family Services that support over 8,000 people a year. We provide expert education and residential care for children and young adults with multiple complex disabilities including, profound learning difficulties, multi-sensory impairments, mobility issues and neurological disorders like severe autism. Our fantastic services are based all on one-site, which deepens our sense of community for our children and young adults and the Seashell team.

We are currently in the midst of the largest fundraising appeal in our 200-year history which will see our campus become the national centre of excellence for the education and residential care of children and young adults with the most complex disabilities.

In 2015 we raised £10 million to build our residential care facility Sir Norman Stoller Way and in 2023, opened The Moulding Foundation building, a £25 million home for Royal School Manchester. Building is now complete for our new Royal College Manchester; The Ged Mason building opened in early February 2026.

About the role

The Design and Communications Manager is responsible for managing Seashell’s brand identity so that it engages effectively with our audiences, reflects our values and articulates our ambitions.

Key Responsibilities

• Act as lead designer for the Trust and work with the Head of Marketing and Communications to establish clear direction for enhancing brand awareness
• Collaborate with internal and external stakeholders to champion the Seashell brand, providing design insight and input into key campaigns.
• Design and create marketing and communications materials, as well as keeping the brand/marketing and communications toolkit and content bank up to date, to help our teams create their own materials to strengthen our brand and amplify awareness.
• Lead on design or oversee artwork for key organisational documents (impact report etc.) campaigns, fundraising events, reports, prospectuses, impact stories, social media, advertising and any other key content required.
• Act as ‘brand guardian’ and maintain brand assets and guidelines. Ensure consistent application of design standards and brand guidelines across all departments and communications
• Support Seashell’s understanding of its brand guidelines - including tone of voice, sentiment, inclusive language and visual identity - through the provision of advice and guidance to internal stakeholders.
• Co-ordinate the development and delivery of creative content to strengthen and promote our brand, supporting Seashell’s strategic priorities and business planning requirements
• Work with suppliers and stakeholders throughout the development cycle. Duties include writing design and technical briefs, scoping technical development projects with colleagues and suppliers, establishing systems that will enable the functions to be most impactful
• Be accountable for the efficient management of key budgets, ensuring appropriate and effective spend
• Carry out any other duties as may be reasonably required

Full job description is available upon request

What you will need for the role:

•  Previous experience in design led role is essential - experience of working in a marketing and communications role in an education and care setting, particularly within the charity sector is desirable
• Strong graphic design skills and proficiency in Adobe Creative Cloud (InDesign, Illustrator, Photoshop) and/or equivalent tools.
• Proven design skills, able to create high quality artwork that elevates a brand
•  Competent user of website content management systems, WordPress in particular
• Ability to write and edit high quality, engaging and informative marketing communications copy
• Experience of working in a fast-paced environment, with an ability to handle numerous projects with competing deadlines and priorities
• Excellent communication and relationship development skills.
• Happy to work outside of office hours on occasions by agreement
• Enthusiasm and commitment to giving the children and young adults at Seashell the best opportunities.

What we can offer you:

• Access to our on-site inclusive gym, fitness classes and state of the art swimming pool
• Blue Light discount scheme
• Benenden Health Care Membership – access to 24/7 GP, physiotherapy, medical treatments, mental health support including counselling service, cancer support, care planning and social care advice
• Access to a wide range of vocational programmes to support you in your job role
• Life Assurance (3x Annual base salary) subject to terms and conditions
• Cycle to work scheme
• Free on-site parking
• Paid Enhanced DBS

About recruitment at Seashell

Please upload your CV to apply. As per our Safer Recruitment procedure, you will be required to complete a Seashell Application Form as part of our recruitment process.

We provide a caring environment that is safeguarded and committed to promoting learning, respect and independence, as well as dignity for all of our students. As part of our safer recruitment procedure, successful candidates will be required to undergo an enhanced DBS check (no cost) and full references will be taken.

We value our employees and recognise the need to recruit, retain and develop highly skilled and committed talent who share our vision and values!

We value diversity and are committed to equal opportunities. We are an inclusive employer and welcome all applications.

Disabled candidates who meet the minimum criteria on the person specification will be guaranteed an interview. If you require any reasonable adjustments for an interview, please highlight this to our Recruitment Team in advance.

This charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Our vision is for the children and young people in our care to be safe, happy and to achieve the best possible outcomes so that they are valued and valuable members of their communities.

Location: Onsite in Marylebone
Contract: Fixed-term contract until 2027
Hours: Full-time
Salary: £61,388 per annum

Prospectus is delighted to be supporting our client in their search for a Senior Facilities Manager. The organisation is a renowned, music specialist higher education institution based in Central London, searching for an experienced and proactive professional to lead estate management operations and ensure the smooth running of facilities on a day-to-day basis.

Responsibilities

• Lead delivery of the Estates strategy, overseeing all operational facilities management and ensuring excellent customer service.
• Manage operational teams, service providers, and contractors across soft services, hard services, M&E, fire, telephony, and security.
• Oversee security operations (access, keys, CCTV, security staff) and act as the out‑of‑hours emergency contact.
• Maintain responsibility for key licences, the asset register, and Health & Safety compliance.
• Monitor external contracts, procurement, budgets, and supplier performance to ensure value for money and best practice.
• Manage contract documentation, operational processes, and Estates‑related project work.
• Drive continuous improvement and carry out additional duties as required by the Director of Finance.

Requirements

• Recent experience in a similar role, ideally within the higher education or not-for-profit sector.
• Excellent operations, project, and estate management knowledge, including ability to oversee multiple sights and engaging suppliers/contractors.
• Ability to make quick decisions with significant impact., and take ownership of decisions to successful resolution.
• Proactive nature and strong attention to detail.
• Confident managing teams and supporting professional development.
• High quality communication and interpersonal skills.

Applications will be reviewed on a rolling basis so please apply ASAP and submit your CV in Word format. 

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application. 

JOB PURPOSE 

The Resettlement Coordinator supports the Resettlement & Housing Needs Service Manager with both the development and the day to day running of the Resettlement Team, the core team within The Passage Resource Centre. The Resettlement Coordinator line manages a team of Resettlement Workers, who are responsible for the initial assessment of service users. The Resettlement Coordinator will lead the team in providing advice and housing-related support to clients with a wide range of needs to enable them to sustain their tenancies, improve their quality of life and increase self-reliance. 

They are responsible for:

Managing and coordinating the work of the team in providing support and resettlement of service users, ensuring:

• Service users have a safe and welcoming place to access and work towards positive change.

• That the team are offering practical and personal support in a way that is approachable, engaging, flexible and caring.

• That the team are supporting service users to make the most of their strengths and to make progress to achieving their hopes and ambitions.

• That service users have opportunities to contribute and be involved through co-production, working with the Experts by Experience Facilitator to identify new ways of involving service user voices in the development and delivery of front-line services

• Ensuring the service meets best practice requirements.

• Managing, leading, motivating and developing the staff team.

• Supporting the Service Manager to maintain and build on the network of relationships with other statutory and voluntary agencies, and the local community.

• Continual service development & improvement, establishing referral pathways and building new partnerships to support positive resettlement for service users.

• Overseeing the No Night Out project, ensuring cases are progressing and assisting to produce high quality reports and evidenced based impact analysis.

• Reviewing and developing working practices to ensure they are in line with The Passage policies and procedures, and that the best possible service is provided to all service users. 

MAIN TASKS 

Care and Support of Service Users

• Ensuring that all service users receive high-quality Triage Assessments and Needs Assessments, support, care and advice that is focused on their strengths and goals, and delivered in a way that suits them and within a framework of active engagement, positive risk taking and person-centred planning. 

• Ensuring that effective and reliable assessments are carried out and that person centred Resettlement Plans and Safety Plans are created and updated for all service users through a lead case worker system.

• Ensuring that the service users' rights to privacy, dignity and self-determination are promoted, and that their rights as citizens are upheld. 

• Ensuring as far as possible that service users are involved in the management of the service and that regular service user consultation occurs. 

• Enabling the service users to participate in, and have access to, available resources in The Passage and the wider community by promoting worthwhile activity and referring internally and externally to appropriate agencies. 

To Lead and Manage a Team

• Providing leadership and day to day management & supervision of a team of Resettlement Workers

• Management of Resettlement Team staff rota.

• Taking the lead in recruitment and selection of new staff and volunteers to the team.

• Developing performance targets and quality control measures for the work of the team, and monitoring team members’ work to ensure that these are met and are aligned with The Passage Values.

• Supporting staff by setting clear objectives and holding individual supervisions and case reviews regularly.

• Ensuring good communication between staff by holding team meetings regularly, and additional briefings as necessary.

• Inducting new staff and planning the continuing development of existing staff on the basis of an annual appraisal.

• Managing the rota and workload of the team to ensure that adequate cover is provided at all times.

• Ensuring the health and safety of team members. 

• Defining (and reviewing from time to time) the roles of staff to ensure these support the function’s aims and objectives.

• Operating The Passage’s disciplinary and grievance procedures where necessary.

Resource Centre Management

Working closely with the Operations Coordinator to ensure the provision of high-quality service delivery within the Passage Resource Centre through:

• Assisting with incident management and follow up to instances of anti-social behaviour, or other breaches of the Service User Agreement.

• Assisting with Duty Manager shift cover within the Resource Centre as needed to ensure service continuity. 

• Prompt follow up of maintenance issues.

• Liaison with the Facilities Team to ensure provision of quality and seamless service management.

• Processing and responding promptly and objectively to complaints from service users and other agencies as required.

• Ensuring property related risk management and assessment procedures are followed by all team members.

Networking, Liaison and Resource-building

• To be responsible for good and effective liaison with outside agencies including the police, social services and other statutory and voluntary agencies and delegating this work where appropriate.

• To identify volunteering opportunities, for both corporate partners and individuals, to add value to the work of the team and ensure volunteering policies and procedures are put into place and monitored

• To work collaboratively with the Service Manager to attend external meetings, manage internal and external communication effectively, encourage and seek opportunities to maintain partnerships across the sector.

Information Management

• Ensuring the team is recording and updating. To ensure the Resettlement Team are keeping accurate record keeping, while maintaining timely record keeping using internal database as well as client files and ensuring all record keeping is kept securely in line with General Data Protection Regulations (GDPR).

• Ensuring that The Passage’s policies and procedures in relation to information management, monitoring and reporting are fully implemented, in an accurate and timely way, ensuring that all staff members are clear about their responsibilities.

• Ensuring the collation and submission of accurate and timely monitoring information for external bodies as required.

• Participating in the production of promotional information in relation to The Passage’s services.

• Regularly reviewing and analysing data from In-Form to identify gaps in delivery, monitor caseloads, identify trends and to plan service delivery. 

• Work closely with the Service Manager to produce high quality and engaging reports for our funders (both voluntary and statutory) and supporters that demonstrates both hard and soft outcomes that our services achieve. 

Finance

• To liaise with the Finance team in the preparation of project budgets.

• To monitor the service’s income and expenditure in line with the budget. 

• To monitor and authorise staff-related and office expenditure in line with the organisational and service budget and in line with financial regulations. 

GENERAL RESPONSIBILITIES 

• To keep abreast of current housing legislation, welfare benefit legislation and other matters relevant to successful support and resettlement of clients.

• To adhere to The Passage’s Policies and Procedures at all times.

• To provide or arrange cover for other members of the team and division as necessary.

• Being proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement, training, and development.

• To participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs.

• Undertaking, as required, any other duties compatible with the level and nature of the post and/or reasonably required by more senior members of staff

• Attend and participate in internal & external divisional and team meetings and other forums as required.

• To contribute to the effective implementation of The Passage’s Equity, Diversity & Inclusion Policy as it affects both The Passage and its work with vulnerable adults.

• In conjunction with other managers and the Head of Community Services, to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.

• To always undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values, and ethos of The Passage.

• Undertake any other duties that may be required which are commensurate with the role or organisational requirements.

This job description covers the current range of duties and will be reviewed from time to time. It is The Passage’s aim to reach agreement on changes, but if agreement is not possible, The Passage reserves the right to change this job description. 

This is an exciting opportunity to be involved in an early years home learning programme in Westminster/Kensington & Chelsea. ParentChild+ has been delivered in America for over 50 years, working one-to-one with families who face significant life challenges. The model is based on one home visit and one group session each week, for at least 37 weeks, by home visitors.It addresses a range of outcomes for parents whose children are at risk of starting school below the expected level, by offering free books, toys and homemade resources and modelling how to create a rich home learning environment.​

The Early Years Team Leader will manage ParentChild+ to support 100 families over 2 years. The role will work with the Regional Manager to train, supervise and manage a team of Home Visitors and volunteers to deliver the early years home learning programme in each area.​

You must have experience of managing a project, meeting targets and deadlines as well as experience of supporting families and managing staff. You will also need to have experience of safeguarding and a degree in Early Years Education or a Level 3 Early Years qualification. A commitment to ensuring equal opportunities and diversity is also essential.​

About Us

Family Lives is a national charity with over four decades of experience in helping parents deal with the changes that are a constant part of family life. We provide targeted early intervention and crisis support to families online, via our national services or in the community.

Please visit our website to obtain the job description, full person specification, and the link to apply using our online system.

Please ensure that you cover all criteria on the person specification as this will be used for shortlisting purposes.

Closing date: Sunday 8th March 2026.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Mental Health and Homelessness Outreach Workers
Reference: 330
Salary: £26,000 - £27,000 per annum, depending on skills and experience. In addition, this role will have a yearly staff retention bonus of up to £2106. This payment is allocated at the discretion of Herts Mind Network.
Hours: 37.5 hours per week (Monday – Friday, 9am – 5pm)
Contract: Fixed term 1 Year
Working base(s): Watford Wellbeing Centre

About the Service

The Complex Needs Housing Service works as a multi-disciplinary team with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs.

The objectives of the Complex Needs Housing Service are to:

• Improve the mental wellbeing of people experiencing mental ill health.
• Increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
• Contribute to an improvement in individual mental wellbeing.
• Remain a source of independent support for all clients.
• Reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
• Reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
• Provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
• Work collaboratively within a Multi-Disciplinary Team (MDT) consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.

About the Role

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• To provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person-centred recovery orientated and trauma informed approach in all aspects of the roles.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Monday 23rd March at 5pm.
Interviews to be held on Monday 30th March at our Watford Wellbeing Centre.
N.B. Please quote reference number 330 when completing your application for this role.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.

No agencies please.