Full-time jobs

We are looking for a skilled and proactive Buildings & Maintenance Site Lead to oversee maintenance and facilities services at one of our key sites while supporting projects across our wider property portfolio. You will lead repairs, refurbishments and planned maintenance programmes, supervise contractors and maintenance colleagues, and ensure high standards of health, safety and compliance are maintained. 

Key Responsibilities

• Lead planned and reactive maintenance projects, repairs and refurbishments.
• Carry out hands-on maintenance work including carpentry, plumbing, decorating and general building repairs.
• Oversee contractors and ensure work is completed safely, on time and to a high standard.
• Manage planned preventative maintenance (PPMs), fire safety activities and compliance checks.
• Support office, housing and facilities improvement projects.
• Act as the main point of contact for maintenance issues and service requests.
• Ensure compliance with health and safety legislation, fire regulations and building standards. 
• Management of the Maintenance Operatives

About You

We are looking for someone who:

• Has practical experience across a range of building maintenance disciplines.
• Holds a relevant trade qualification (e.g. carpentry, plumbing or electrical).
• Has experience supervising contractors or maintenance teams.
• Understands health and safety requirements and safe working practices.
• Has strong problem-solving, organisational and communication skills.
• Is committed to delivering excellent customer service and high-quality facilities management.

Hughes Hall is one of the largest constituent Colleges of the University of Cambridge: progressive, international and egalitarian, with a distinctive commitment to putting learning and research at the service of wider society.

As Hughes Hall looks ahead to its 150th anniversary in 2035, the College is entering a period of major transformation. With a highly international student body, a growing global alumni community and ambitious plans across education, impact and the estate, Hughes Hall seeks to reimagine what a Cambridge College can be: outward-looking, inclusive, and connected to the challenges of the wider world.

We are seeking an experienced and ambitious individual to lead the College’s fundraising and alumni operation as Development Director. Reporting to the President, Sir Laurie Bristow, the postholder will be a key member of the Senior Leadership Team, and will lead a small development office. They will lead a major anniversary campaign, expected to raise in the region of £30–50m over the next decade to support scholarships, transformational capital projects and wider social impact.

The post holder will likely be a senior development professional with a proven track record of securing major gifts. They will have first-hand experience leading, or being instrumental in, major campaigns. They will be prepared to travel in the UK and internationally to cultivate prospective donors and stakeholders.

Strong candidates will be energetic, confident communicators and relationship builders, able to act as a warm, credible and energetic ambassador for Hughes Hall. They will combine strategic judgement with a hands-on approach, be able to speak and inspire an audience, and to lead a successful team.

This is a mission-critical appointment at an exciting moment for Hughes Hall. It is a rare opportunity to design and lead the first major philanthropic campaign in Hughes Hall’s history, and to help shape the College’s future as it approaches its 150th anniversary. The College has strong foundations, clear ambition and significant philanthropic potential; this is a distinctive opportunity for someone who shares Hughes Hall’s ethos to help shape the future of a unique Cambridge institution.

To apply for this vacancy, please visit the website via the apply button. The closing date for this role is 15th September 2026.

Prostate Cancer Research (PCR) is a research and patient engagement organisation dedicated to creating a future where prostate cancer no longer threatens lives. Through research, innovation, policy & advocacy, and patient empowerment, we work to accelerate breakthroughs in prevention, diagnosis, treatment and care, while ensuring that the benefits of progress reach every community affected by the disease. Our goal is simple: to detect prostate cancer earlier, improve outcomes, reduce inequalities and transform the future of care for all men affected by prostate cancer.

Ready to build the campaigns that bring thousands of new supporters to the fight against prostate cancer?

At Prostate Cancer Research, we're making huge strides. Our supporter base has quadrupled in the last two years, our campaigns are making national headlines, and we have just secured board approval for a significant new investment in individual giving.

We are looking for an ambitious Individual Giving Executive to take real ownership of campaign delivery, running acquisition activity from brief to results, and building the supporter journeys that turn a first gift into a lasting relationship.

This is a hands-on delivery role with genuine scope to grow. You will not be waiting for permission to test something. We're looking for someone who wants to own campaigns, learn fast from what the data tells them, and see the direct line between their work and better outcomes for patients.

Your Mission:

• Take end-to-end ownership of individual giving acquisition campaigns across paid social, paid search, email and offline appeals.

• Design and build the welcome, impact and upgrade journeys that new regular givers experience in their first year, and beyond.

• Develop and deliver the activity that turns campaigners, petition signers and event participants into committed supporters.

Why Join Us?

• This is a new, investment-funded role for impact, with a clear remit and visible results from day one.

• We are committed to your professional development within a supportive team. You will start with a clear focus, and as you grow there will be scope to broaden into other areas of IG and shape your own specialism.

• We value our people. Enjoy flexible working, private BUPA healthcare, a competitive pension, thank you staff bonus, and more.

If you're a fundraiser who thrives on delivery, wants ownership of your own campaigns, and wants to fight prostate cancer, we encourage you to apply.

Key Responsibilities

The responsibilities below reflect where the role will focus in its first year. Individual Giving is a growing team working to Agile principles, so priorities will develop over time. We would expect the postholder to support colleagues across Public Fundraising as needs change, and to shape their own areas of specialism as they grow in the role.

Campaign Delivery and Acquisition

• Take end-to-end ownership of assigned individual giving acquisition campaigns, from brief and creative development through to build, launch, optimisation and evaluation.

• Deliver lead generation activity across paid social, paid search and email, working with our digital consultants and agency partners on execution.

• Support the delivery of integrated campaigns where conversion takes place by telephone or mail, briefing our telemarketing partner, managing lead flow, and monitoring lead quality and volume.

• Deliver cash appeals across email, direct mail and digital, taking a named lead role on agreed appeals within the annual cycle.

• Test and optimise creative, audiences, landing pages and asks, maintaining a clear test log and sharing what we learn across the team.

• Monitor campaign performance against CPL, CPA, response rate and ROI targets, reporting on results and flagging where reallocating budget would improve returns.

• Contribute to the testing and rollout of new fundraising propositions as they emerge from our proposition development work.

• Track campaign spends against budget, raise purchase orders, and support reforecasting.

Supporter Journeys, Retention and Upgrade

• Design, build and implement the welcome journey for new regular givers, covering the welcome pack, thank-you contact and automated email sequence.

• Plan and deliver structured upgrade activity and other asks to regular giving and cash supporters, working with agency partners where telephone delivery is used.

• Contribute to reducing first-year attrition and increasing average gift value against agreed targets, reporting on retention by cohort and upgrade take-up and taking learnings forward.

• Work closely with the Team so that journeys are practical to deliver, with reactive supporter contact and fulfilment considered.

Cross-Sell and Collaboration

• Develop and deliver cross-sell activity that introduces supporters from one part of our fundraising to another, for example inviting campaigners, petition signers, community fundraisers and event participants to give regularly.

• Support legacy and in-memory promotion by embedding appropriate messaging within acquisition and supporter journey communications.

• Work with Agile principles in mind, planning and delivering collaboratively.

•  Provide cover and support for colleagues across Public Fundraising during periods of peak activity, absence or change, and deputise for the Individual Giving Manager where required.

Data, Compliance and Ways of Working

• Maintain accurate campaign and supporter records within our CRM system (Access CRM), and brief data selections and segmentation accurately.

• Hold a good working knowledge of key aspects of data protection law including GDPR and PECR, as well as the Fundraising Code of Practice.

Skills and Competencies

Our ideal candidate would have the following:

• Demonstrable experience delivering direct marketing or individual giving campaigns end to end, within a charity, agency or comparable commercial environment.

• Hands-on experience setting up and managing campaigns in Meta Business Suite and/or Google paid advertising, and in email marketing platforms such as Mailchimp.

• Experience planning, building or contributing to supporter journeys, welcome programmes or automated email sequences.

• Comfortable working with campaign data and reporting against metrics such as CPL, CPA, response rate and ROI using tools such as Google Analytics 4 (GA4), and within Excel, and using results to make decisions.

• Strong written communication, with the ability to write and brief compelling fundraising copy that motivates and inspires.

• Experience briefing and working alongside agencies, consultants or external suppliers to deliver activity to deadlines.

• Ability to manage multiple concurrent campaigns and priorities in a busy environment, with excellent attention to detail.

• A collaborative and innovative mindset with a desire to test, learn, and work cross-functionally.

• Comfortable in a changing environment where priorities shift, and willing to take on new areas as the team's needs and your own development require.

• A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising.

Desirable:

• Experience of regular giving retention, upgrade or reactivation activity.

• Experience of telemarketing or direct mail campaigns, including briefing agencies and managing data selections.

• Experience working with a CRM system, particularly Access CRM, and with donation platforms such as Fundraise Up.

• Knowledge of WordPress website optimisation and landing page build, or a strong desire to learn.

• Experience working within Agile project management frameworks.

• Ability to utilise and integrate AI tools and workflows such as Microsoft Copilot including agents to improve effectiveness, efficiency and outcomes where appropriate.

How To Apply

Please apply by submitting your CV and a short supporting statement (maximum 300 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.

There will be a two-stage interview process. The first interview will be online via Teams, and the second will be an in-person interview at our office in London. There may be a test and a question to prepare for in advance of either interview stage should your application be taken forward. The deadline for applications is Wednesday 9th September 2026 with first round interviews scheduled to take place w/c 14th September 2026.

For more information about the role, please contact our hiring team at the email provided in the full job description for an informal chat.

For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and the PCR online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Are you a storyteller who wants to make a difference?

Content Writer | Khalsa Aid International

Permanent | Full Time | Taplow – office based

Do you have a way with words and a passion for telling stories that connect, inspire and drive action?

Khalsa Aid International is looking for a creative and talented Content Writer to help bring our humanitarian work to life.

From responding to emergencies and supporting communities around the world to working alongside volunteers and delivering long-term projects, there are incredible stories behind everything we do. We need someone who can find those stories, tell them with purpose and help our supporters understand the difference they are making.

What will you be doing?

You’ll work across our programmes, fundraising and communications teams to create engaging content for a wide range of audiences and platforms.

You will:

• ✍️ Write compelling blogs, website content, newsletters, fundraising appeals and reports.
• 🌍 Turn programme updates, interviews and field reports into powerful humanitarian stories.
• ❤️ Tell stories in a dignified, ethical and human-centred way.
• 📣 Develop campaign messaging, headlines and calls to action that inspire people to get involved.
• 🎥 Create scripts, captions and written content for video and social media.
• ✏️ Edit and proofread content to ensure it is clear, accurate and engaging.
• 🤝 Work closely with our Digital Creator and teams across Khalsa Aid to develop integrated campaigns.
• 🚨 Support fast-moving communications during humanitarian emergencies and disaster responses.
• 📊 Use content performance and audience insights to continually improve what we do.

What are we looking for?

We’re looking for someone who is a great writer, curious, creative and passionate about making a difference.

You’ll have:

• Excellent writing, editing and proofreading skills.
• Experience creating both long- and short-form content.
• A strong instinct for finding and telling compelling stories.
• Experience creating content for digital channels, including websites, social media and email.
• Knowledge of SEO and Google Analytics.
• Excellent attention to detail and the ability to manage multiple deadlines.
• The ability to turn complex information into clear, engaging content.
• Degree in Marketing & Communications or equivalent professional experience in content writing.
• A proactive and collaborative approach.
• Hold a valid UK driving licence
• A genuine interest in humanitarian work and Khalsa Aid’s mission.

It would be great if you also have experience within the charity, humanitarian or international development sector, and/or speak Punjabi or Hindi.

Why Khalsa Aid?

This isn't just a writing job.

Your words will help tell the stories of people and communities affected by crises, show supporters where their donations are making a difference, and inspire others to take action.

If you’re ready to use your creativity and storytelling skills for something that really matters, we’d love to hear from you.

Please note: You must have the legal right to work in the UK. Khalsa Aid is unable to provide visa sponsorship for this role.

We are an equal opportunity employer and welcome applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, disability, age, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected

Support Coach

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Support Coach - Criminal Justice Services

Location: Based in Havering. Unfortunately this service does not have step free access. The closest railway station is Harold Wood Station.

Salary: £28,800

Shift Pattern: 37.5 hours per week Monday to Sunday on a rota varying between 08:00 - 21:30, approximately 3 shifts per week. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays so flexibility will be required.

About the Role

We have an exciting opportunity for a Support Coach to join our new Independent Approved Premises commissioned by Criminal Justice Service (IAP) on day shifts with a rolling rota. You will support residents recently released from prison in a residential setting, helping them reintegrate into the community. You will work with residents to create tailored support plans, identify their needs, goals, and skills, and motivate them to reach their potential. You will encourage engagement in activities and the community, provide tools for life skills, and ensure effective risk management with a strong focus on public protection. The team work closely with one another and support which achieving overall service KPI's, and you will be part of making a greater change. Everyday looks different so this is perfect for someone who wants a role where no two days are the same. 

Some Key Responsibilities Include:

• Ensuring the safety and wellbeing of residents and participants at all times
• Engaging with residents, ensuring they are adhering to their license conditions. This may include planning activities to engage them with other people, communities, and opportunities
• Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service
• Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
• Focusing on empowering our residents to take control over their lives and meet their personal goals

About You

We're looking for someone who has a true passion to help make a difference and contribute to providing safer communities for all. You will be comfortable working within the criminal justice setting, and supporting residents to have access to the tools and resources to better enhance their quality of life after their release from prison. You will be able to work in a fast paced environment, be proactive, and have resilience to challenges.  You will have insight into criminal justice settings and the ability to connect with people from varied backgrounds who face multiple and complex challenges. You will thrive working within the team as well as independently, and be comfortable with working with people who have different offending histories. We're looking for someone who can build trust and rapport with others, and has a positive outlook, which can be used to support others. We also look for:

• Ability to manage own caseload and determine priorities with time management. Able to use own initiative
• Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector.
• IT Proficiency, ability to learn new software programs, basic Microsoft experience
• Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health
• Cultural awareness, Self-awareness, and ability to identify personal growth areas and take feedback
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Children and Families Worker

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.  

Job Title: Children and Family Worker

Location: Based on site in West London (This location is hidden due to the sensitive nature of the service) Unfortunately this service does not have step free access.

Salary: £28,800

Shift Pattern: 37.5 hours per week, Monday to Friday (One Saturday once every 3 months instead of a Friday) on a rolling rota including 07:30 - 15:30, 09:00 - 17:00 and 11:30 - 19:30. You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays 

About the role

As a Children and Family worker, you will be based within our Women's Refuge service, supporting women and children up to the age of 15 who have escaped domestic abuse. You will deliver trauma-informed, child and family centred support to promote safety and wellbeing, working collaboratively with mothers to strengthen the parent-child relationship during a time of crisis. You will support with both emotional and practical day-to-day support. This is typically done through key work sessions, risk assessments, and empowerment focused activities. 

You will play a vital role in supporting families, being the sole specialist within the service, which gives you autonomy to shape the role based on your expertise and experience. You will lead on child-focused support, as well as working part of the wider team to provide the support to mothers. You will deliver a range of support for children and young people, as well as family and parenting support. 

Key Responsibilities Include:

• Support parents to build confidence, parenting skills, and resilience while promoting positive family relationships. 
• Deliver age-appropriate play, learning, and developmental activities that support children's education, wellbeing, and personal growth. 
• Facilitate family support sessions and interventions to rebuild relationships, improve life skills, and address the impact of trauma. 
• Develop and maintain trusting, trauma-informed relationships with children, families, and residents, providing both practical and emotional support. 
• Contribute to support planning, risk assessments, safeguarding actions, and regular reviews to ensure residents' safety and progress.
• Identify and respond appropriately to safeguarding concerns, mental health issues, incidents, and emergencies, ensuring effective intervention and support. 
• Maintain accurate case records, reports, and confidential information in line with GDPR and organisational procedures. 
• Work collaboratively with colleagues, external agencies, social services, and community partners to deliver integrated support and improve outcomes for children and families.

About you

We are looking for someone who has a real passion to support families and children who have experienced domestic abuse. You will have a trauma-informed understanding of domestic abuse and the impact it has on families, and will be able to engage in sensitive conversations, recognising signs on trauma, and being proactive to support families to overcome this. This is a hands-on, active role, ideal for someone who is creative, energetic, and passionate about working directly with families. You will be a team player, able to collaborate and provide support to colleagues as needed. 

• A background in working with adults and children, particularly from trauma affected backgrounds
• Experience in supporting mothers in helping children transition to new schools
• Proven ability to plan and deliver engaging play sessions, after school activities, and family events as well as religious and national celebrations
• Confidence in working with children who may have behavioural challenges, being able to signpost to early intervention services
• Experience/ability to support children with special educational needs or additional behavioural needs
• Ability to work in a fast changing environment
• Patience, empathy and resilience
• Creativity, flexibility, and a can-do attitude
• Non judgmental approach and genuine commitment to empower families to overcome their barriers
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Working closely with our Communications Lead, you'll focus on building our digital presence to grow the political and public support we need to put people at the heart of decision making.

Involve is leading the way in shaping a 21st-century democracy through innovative, high-quality public participation. We're now looking for a Digital Communications Officer to join our Advocacy and Communications Function, bringing digital communications skills that help us tell the story of our work in creative and engaging ways.

You'll create and deliver a steady stream of compelling content, work directly with project teams, partners and commissioners, and help build the political and public support we need to put people at the heart of decision-making.

Key responsibilities include:

• Creating and delivering engaging digital content across our social, web and email channels

• Supporting our major programmes of work and wider project teams with digital communications

• Helping us to grow and diversify our audiences to build political and public support for participatory democracy

• Bringing creative, platform-savvy thinking to how we tell Involve's story
   

If you enjoy using content and creativity to engage people, and like the idea of putting that to work for a stronger democracy, follow the link to find out more and we'd love to hear from you.

Strategic Finance Partner

Salary: £52,380 – £55,789

Location: National / predominantly remote working

MLC Partners is recruiting a Strategic Finance Partner for a large, highly impactful organisation operating nationally across the UK.

This is a strong opportunity for a finance professional who enjoys genuine business partnering rather than traditional month-end-focused finance. You’ll work directly with senior operational leaders, providing financial insight, constructive challenge and commercial support to help them make better decisions and identify financial risks early.

The role is predominantly remote, with a national remit and connection to a regional business unit.

The role:

As Strategic Finance Partner, you’ll manage relationships with a portfolio of Operational and Central Directors, providing targeted financial support where it can have the greatest impact. This includes regular strategic reviews, identifying emerging risks and providing financial challenge ahead of key decisions.

• Partner with operational leaders to assess financial performance, risks and opportunities
• Develop financial options and recommendations to support decision-making and service sustainability
• Provide financial input into commissioner and customer discussions, including funding, performance and contract variations
• Support the resolution of significant income and invoicing issues
• Provide finance input into bids, tenders and re-tenders, including pricing, assumptions and sustainability
• Deliver practical financial training and coaching to non-finance colleagues
• Work closely with FP&A, Financial Control and Shared Services to ensure decisions are supported by robust financial information

About you:

You’ll already have experience within finance business partnering or management accounting, with a track record of supporting budget holders and reviewing financial performance. You should be comfortable identifying financial risks, understanding the commercial and operational drivers behind the numbers, and working collaboratively across a wider finance function.

You’ll need:

• Strong financial and analytical skills
• The ability to communicate financial information clearly to non-finance stakeholders
• Confidence influencing and challenging senior stakeholders
• Strong relationship-building and interpersonal skills
• Good Excel skills and confidence working with financial systems

The organisation is open to part-qualified candidates, so this could be particularly attractive to someone progressing through ACA, ACCA or CIMA who already has solid business partnering experience and is ready for greater senior stakeholder exposure.

If you’re looking for a role where finance is genuinely expected to partner, influence and challenge, please get in touch with Annabelle at MLC Partners for a confidential conversation.

This job empowers our automotive family to live their best life by being the first point of contact for individuals seeking support. The role provides high quality information, advice and guidance, helping individuals to identify solutions, access appropriate services to improve their wellbeing, and make a positive change in their lives through a person centred approach.

Job Overview

· Act as the first point of contact for individuals accessing Ben's services, delivering a professional, compassionate and person-centred experience.

· Identify needs, provide information, advice and guidance, and practical support across a range of wellbeing issues.

· Manage all enquiries, ensuring timely intervention, effective signposting and referrals to internal and external services.

· Identify when urgent/critical intervention is required following SASH or Safeguarding processes.

· Work collaboratively with colleagues and partner organisations to ensure individuals receive coordinated and impactful support.

Key responsibilities:

· Deliver high-quality information, advice and guidance (IAG) that enables individuals to make informed decisions and access appropriate support.

· Conduct thorough, person-centred assessments, identifying risks, vulnerabilities and safeguarding concerns where appropriate.

· Manage enquiries effectively, ensuring support is delivered within agreed service standards and timescales.

· Maintain accurate, timely and confidential records on Ben's CRM system.

· Provide effective referrals and handovers to Case Management, Specialist Services and external partner organisations.

· Refer / signpost individuals where relevant to access welfare benefits, statutory services, financial assistance and community-based resources.

· To keep abreast of changes in legislation of Welfare Benefits and Statutory Provisions.

· Promote safeguarding best practice in line with Ben’s Safeguarding and Suicide and self-harm policies at all times,

· Build and maintain positive relationships with referral partners, external agencies and stakeholders.

· Contribute to service development through sharing feedback, identifying trends and suggesting improvements.

·  Support the delivery of excellent customer service, ensuring every interaction is professional, empathetic and responsive.

This job description is not intended to be an exhaustive list of responsibilities and will be regularly reviewed and amended as necessary.

Our Values

· Passionate

· Respectful

· Inclusive

· Driven

· Empowered

Job Specific Competencies

Technical knowledge:

· Understanding of Information, Advice and Guidance (IAG) principles and practice.

· Understanding of statutory services and community support provision.

· Knowledge of safeguarding legislation and best practice relating to vulnerable adults and children.

· Experience using CRM systems and maintaining accurate case records.

· Good understanding of data protection, confidentiality and GDPR requirements.

· Proficient in Microsoft Office applications and digital working practices.

Skills:

· Excellent communication, listening and interpersonal skills.

· Ability to manage a varied workload and prioritise competing demands.

· Strong problem-solving and decision-making abilities.

· Strong organisational and time-management skills.

· Ability to build effective relationships with individuals, colleagues and external stakeholders.

· Resilient, empathetic and customer focused.

Qualifications required:

· Level 2 Information, Advice and Guidance qualification or willingness to work towards.

· GCSE (or equivalent) English and Mathematics.

· Commitment to ongoing professional development.

Experience required

Essential:

· Experience working in a customer service, helpline or support environment.

· Experience working within community support, social care, welfare, advice or guidance services.

· Experience supporting individuals using a person-centred approach.

· Knowledge and experience of safeguarding vulnerable adults and children.

· Experience of working with confidential and sensitive information.

· Experience using case management or CRM systems.

Desirable:

· Experience working within a charity, health and wellbeing, social care or not-for-profit environment. .

· Experience managing your own caseload in a holistic manner

· Experience of completing needs assessments

· Understanding of welfare benefits and statutory support services.

· Experience developing relationships with partner agencies and external stakeholders.

This job is suitable for someone who…

· Shares our ambition to save the lives of our automotive family, with a passion and commitment to using data and insights to make a positive difference to people’s lives

· Is proactive and enjoys interacting with people. 

· Has values which align with the organisations core values and is committed to upholding high standards of integrity and accountability.

· Is passionate about people and their importance in making an organisation successful.

· Has empathy with Ben’s mission, vision and values.

· Can be supportive and inclusive to all team members in Life Coaching and the wider team at Ben.

· Is professional, supportive, and inclusive to all individuals accessing support.

· Can hold appropriate professional boundaries.

· Will engage with continuous professional development and maintain professional registration or membership (when applicable), to improve knowledge, develop self-awareness and enhance professional skills.

· Seeks to enhance and continuously improve self and the services we provide.

· Is flexibility and be adaptable.

· Is conscientious and motivated to deliver to deadlines.

· Is creative and take a solution focused approach.

· Is open and honest and demonstrate integrity.

· Has a desire to help and support others.

· Is approachable.

· Is passionate about the services we deliver.

Become is the national charity fighting alongside children and young people for a better care system. We believe care-experienced young people should have the same chances as everyone else to live happy and fulfilled lives. But today, that’s far from the reality. The care system is in crisis and there are more children in care than ever before. They aren’t getting the love, support and stability that all young people need.

It’s not good enough.

We’re in a strong position to respond and it’s an exciting moment to be joining us. We’ve grown in recent years and have clear plans for the future.

As the Marketing and Communications Manager, you’ll lead the day-to-day delivery of our marketing and communications work. You’ll turn ideas into action, delivering engaging campaigns, compelling storytelling and consistent communications across all our channels. Working closely with the team across Become, external stakeholders and care-experienced young people to grow our reach, you'll build brand trust and strengthen our position as the national voice for care-experienced young people.

We're looking for someone with a strong background in digital marketing, an eye for design and a passion for amplifying young people’s voices. A natural collaborator, you’ll enjoy working in a dynamic environment that encourages proactive thinking, experimentation and ongoing learning.

Location

Our team work remotely from home, with some required in-person meetings (generally expected once or twice per month). In-person meetings usually take place in our office space in Old Street, London and Become covers the cost of travel within Great Britain for essential in-person meetings.

The Old Street office space is available for team members to work from if preferred/needed. For non-London based team members hot-desking options near you can be requested if required.

Equity, Diversity and Inclusion

As an organisation serving children in care and young care leavers, we’re keen to receive applications from people with lived experience of care. We are actively seeking to bring diversity of perspectives and experience, and especially welcome applications from those from racially-minoritised communities. We ask all applicants to fill in an Equity and Diversity Monitoring form to better understand the diversity of applicants. This is optional, and anonymous and it will not be connected with your application.

How to apply

To apply please complete the application form on our recruitment platform by the application deadline.

The application form requires you to:
 

• Upload your up-to-date CV.
• Provide your answer to each competency question, using between100 and 400 words per answer. Please ensure you provide relevant examples that demonstrate how you meet the required skills and experiences as outlined in the job advert and description.

We also ask you to complete the Equity and Diversity Monitoring Form (this is not compulsory, but can help us identify areas we need to look at within our processes).

The competency questions we would like you to answer as part of the application form (using between 100 and 400 words per answer) are:

1. Tell us about a marketing and communications campaign that you’ve delivered to drive change. How did you measure its impact?
2. Give an example of when you’ve introduced new digital tools to your team. What were the opportunities and risks?
3. Tell us about a time when you’ve supported people whose voices are underrepresented to have their stories heard. What were the key considerations when providing this support?
4. We’re a busy team managing proactive and reactive work. Give an example of how you’ve supported a team member’s development alongside competing priorities.
5. What is your motivation to work for Become and why are you interested in working for an organisation that supports care-experienced children and young people?

If you have any questions about the role, please contact Victoria Wilson, Head of Marketing and Communications by e-mail (see Become website for contact form).

The deadline for applications to be received is Sunday 13 September at 11:59pm.

Once the deadline has passed your application will be assessed. Become promotes fairness in all our recruitment processes - at application and sift stage, personal or identifiable information will be redacted to anonymise your application for assessment.

Interview Details

If you are successful at sift stage, you will be invited to interviews. Our process includes two interview panels – a Young Persons Panel, and a Staff Panel.

Interviews will take place on:

• Young Persons Panel – Wednesday 23 September
• Staff Panel – Thursday 24 September

Please note, you will receive two interview invites (one for each panel). Please ensure you book one slot for each panel. If you do not accept your invite to interview, book your interview slots or contact us 48 hours ahead of the first interview date, we will assume you no longer want to progress your application and you will be withdrawn from the process. We ask candidates to keep the listed interview dates available where possible, as we may have limited flexibility to offer alternative dates.

Interviews may be held virtually using a video calling app (Microsoft Teams or Zoom) or in person at our location in Central London. If access to technology/internet is difficult for you, please contact us so we can assist in making suitable arrangements.

As part of our commitment to fairness in the recruitment process, short-listed candidates invited to interview will be sent the interview questions in advance.

If you have any reasonable adjustments to request for this recruitment process, please advise us on your application form or us via our website.

If you are a care-experienced young person (aged 27 or younger) interested in this vacancy, you are eligible to access our Propel into Work (PiW) service for application or CV advice. Please note, any questions regarding the role should be directed to the vacancy manager. If you are eligible for PiW and would like to put in a request, please contact us via our website.

Please Note

All applicants must have a Right to Work in the UK. Although the role is hybrid, we are unable to offer work visas or sponsorship for any candidates.

We’re proud to be a Living Wage Employer. We are committed to #ShowingTheSalary. Our roles are #OpenToAll

For a full list of Employee Benefits please see here.

RFE-230398

The Talent Set are delighted to be partnering with the Royal Free Charity to recruit an experienced Legacy manager to lead and grow the Legacy programme at a pivotal moment for the organisation.
The Royal Free Charity supports over two million patients and 17,000 NHS staff across four hospitals and 30+ NHS services, funding life-changing equipment, research, staff wellbeing and patient care. With ambitious plans for growth including a forthcoming multi-million-pound cancer appeal, this is a fantastic opportunity to make a meaningful impact.

The role

This role is responsible for developing and growing legacy income for the Royal Free Charity. It focuses on building a comprehensive legacy programme that encompasses strategy, marketing, and stewardship, ultimately securing long-term income to support the Royal Free Charity's vital work.

What you’ll do

• Develop and implement the RFC’s legacy fundraising strategy to significantly grow legacy income from a base of £1m per annum.
• Work with the Senior Individual Giving Manager to identify distinct legacy audiences and segments among supporters, understanding their characteristics and motivations to tailor marketing strategies accordingly.
• Work with the Senior Individual Giving Manager to develop compelling and powerful cases for support tailored to identified target audiences.
• Project manage the Legacy data project, a key organisational priority, to ensure that legacy data is effectively stored, reported and stewarded
• Influence internal culture and ensure legacy messaging is included in all relevant communications.

About you

• Significant experience of Legacy fundraising.
•  Extensive experience of legacy marketing.
• Experience of developing effective strategies and marketing plans to cultivate, retain and develop engagement.
• Proven track record of achieving targets and managing budgets.

Salary £45,000
Location: Hybrid – London (NW3, Hampstead) with 2 days per week in the office
Contract: Fixed-term, 12 months | Full-time (37.5 hours/week)
Benefits: Generous annual leave, pension, wellbeing support, flexible working, learning & development opportunities

Timings:

Role closes on 4th September

First stage interviews w/c 14th September via Teams

2nd stage interviews in person on Tuesday 22nd September

Ideal start date 26th October (there will be flexibility if needed)

How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

About you

You will be organised, resourceful and confident at turning stories and evidence into compelling fundraising content.

Fundraising experience is welcome, but transferable skills in communications, marketing, business development or supporter care are also valued.

• Experience in fundraising, communications, marketing or business development.
• Strong, audience-focused writing skills.

• Understanding of donor stewardship and supporter journeys.

• Ability to manage priorities and meet deadlines.

• CRM or database experience is helpful.

• Collaborative approach and commitment to equity, diversity and inclusion.

We’re looking for an experienced and compassionate Counselling Lead to join our team and play a key role in shaping and developing our counselling service for children and young people. You’ll provide clinical leadership to a team of counsellors and trainees, ensuring young people receive effective therapeutic support, while helping us strengthen, diversify and grow our mental health offer. This is an exciting opportunity for someone who combines strong clinical expertise with great leadership and relationship-building skills, and who wants to make a real difference to the lives of young people in tthe High Wycombe area

We are looking for a motivated and supportive Triage & Early Intervention Officer to contact victims of crime to offer support and complete initial assessments. This role is offered working full time from the office in Basingstoke

What we offer

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a Triage & Early Intervention Officer, you will be the first point of contact via telephone, text or email for clients referred to our service. You will conduct comprehensive impact and risk assessments, provide immediate and short-term interventions, and ensure that each client receives tailored support that meets their individual needs.

Some travel through Hampshire may be required.

As a Triage & Early Interventions Officer you will:

• Conduct comprehensive impact & risk assessments for clients.
• Provide tailored responses to clients' needs including information about their rights and the services available to them.
• Take incoming calls and efficiently triage to other teams including domestic abuse and children & young people
• Maintain accurate & confidential case management records.
• Work as part of a team & collaborate with statutory & voluntary agencies to address clients' needs.

About You

Ideally you will have an understanding of the impact of crime & the criminal justice system. Experience in delivering services within a statutory, voluntary, or multi-agency setting is also beneficial.

You will need:

• Strong written & verbal communication skills.
• Good time management skills.
• Competent IT skills, able to use generic systems.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with external organisations.
• The ability to undertake impact & risk assessments.
• Knowledge of safeguarding issues & legislation related to child protection & vulnerable adults.

Please note that as this post require police vetting, you must have lived in the UK for a minimum of three years prior to application.

Please see attached Job Description and Person Specification for further details.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.

How to apply

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.