Permanent jobs

We're the UK's specialist blood cancer charity and our vision is clear: we’re here to beat blood cancer. We fund world-class research; provide information and support to patients and their loved ones; and raise awareness of blood cancer.

We’re looking for a CRM Product Owner to take ownership of our Microsoft Dynamics CRM, ensuring it runs effectively day to day while continuously improving how it supports the organisation. You’ll oversee integrations and data flows across systems, maintain high standards of data quality, and make sure teams across fundraising, digital and finance can rely on accurate, accessible data to deliver campaigns, track income and engage supporters.

We’re also looking for someone who can lead the ongoing development and prioritisation of CRM improvements, working closely with internal teams and external partners to streamline processes and solve problems. You’ll support and guide CRM team members, ensuring work is delivered against priorities and that the system continues to evolve to meet the needs of a fast-paced, insight-driven organisation.

This role requires regular travel to our London office, typically once per month or as the role demands.

We are committed to actively promoting equality, diversity, and inclusivity. In line with our strategy we welcome approaches from individuals from underrepresented groups, including minority communities, and applicants with a disability, to better reflect the community we serve and help broaden our perspectives. 

As the Head of Philanthropy, Asia, you will play a key role in growing Birmingham’s philanthropic programme in the Asia-Pacific region. The focus will be on increasing six-figure+ giving through the University of Birmingham Hong Kong Foundation and from the wider region. Most of their warm donors are based in Malaysia and Hong Kong, but there is an active community of alumni in Singapore and scoping to be done across Asia to drive the next phase of their strategy forward beyond alumni donors, and to build on a recent seven-figure donation as a catalyst for further giving.

The University established their Hong Kong Foundation in 2019 and giving is off to a strong start. Continuing on this trajectory you will work to make it financially sustainable, aiming to have multi-year commitments lined up. You will steer and develop the Foundation’s volunteer Board of Directors, increasing giving from their networks, and working with them to distribute funds to programmes at the University that will also benefit Hong Kong.

As a senior fundraiser in the Development & Alumni Relations Office (DARO), you will be expected to be innovative, self-motivated and to take ownership of fundraising in this region. As part of a dynamic team and led by some of the most respected names in higher education fundraising, you will work across the University to generate gifts to key philanthropic projects and encourage new donors to make significant gifts. You will also have the opportunity to work with the senior leadership across the University to travel, drive income and develop innovative funding proposals for the region.

The University believes there is no such thing as a ‘typical’ member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. They are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. They have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. They are also committed to sustainability, which is a key part of their strategy.

Credit Controller 

ABOUT THE ROLE

Reports to: Credit Control & Contracts Manager

Hours of work: 37.5 hours per week

Salary: £34,233.60 (including London Weighting)

Place of work: Hybrid with 3 days in our London (Waterloo) office

Contract Type: Permanent, full-time

Closing date: Sunday, 10th May, 23:59

This position does not offer sponsorship and is best suited for candidates already located in the London area.

Make a real difference in people's lives while advancing your credit control career with a national charity that truly values your expertise.

Main purpose of the role:

You will be responsible for managing the collection of debts across multiple communities, ensuring all outstanding amounts are recovered efficiently and in line with organisational policies. 

You will work closely with local authorities, community staff, financial appointees and the finance department to maintain accurate financial records, improve collection rates, and support cash flow management. 

This role requires strong credit control and bookkeeping expertise, excellent communication skills, and the ability to manage multiple complex accounts.

Key essential criteria:

• Experience working within Credit Control in the Charity or Private sector.
• Relevant qualifications – Part qualified, CIMA, ACCA, AAT or qualified by experience.
• High level of competence in MS Office, particularly Excel, including VLOOKUP, SUMIF, and Pivot Tables.
• Minimum 5 years’ proven experience in credit control, bookkeeping, or finance roles.

This role is subject to an enhanced DBS criminal record check.

Additional details about L'Arche can be found on our website.

Discover what makes L’Arche a rewarding place to work—explore our employee benefits on our website or in the job pack.

A full job description and person specification can be found in the Recruitment Pack.

To apply, please answer the questions on our online application form.

The closing date for applications is: Sunday, 10th May, at 23:59. 

We encourage you not to wait until the closing date to submit your application, as we may begin interviewing strong candidates before then.
We also reserve the right to close the advert early if we receive enough suitable applications.

Please also read our privacy notice for job applicants.

Head of Marketing

Salary: £60,000–£65,000 (depending on experience)
Location: Hybrid: role can be based out of Leeds/London with regular travel (8 days in per month), please state your home location on your CV
Contract: Full time

About BookTrust

BookTrust is the UK’s largest children’s reading charity, supporting 1.4 million children and families each year. Working with partners across education, health, libraries and social care, the organisation focuses on reaching those who need support most, helping to tackle inequality and improve life chances through reading.

The role

BookTrust is seeking a Head of Marketing to lead and shape its marketing function at an exciting stage of growth.

Reporting to the Director of Communications, this senior leadership role is responsible for developing and delivering an integrated, audience-led marketing strategy that drives engagement, participation and behaviour change across BookTrust’s programmes. The role will play a key part in increasing reach among families, strengthening engagement with professionals and partners, and supporting sustainable commercial growth.

The postholder will oversee the full marketing mix, including campaigns, digital, content and insight, while leading a team of specialists and managing external agencies. As a member of the wider leadership community, they will champion audience-first thinking and embed marketing as a core organisational discipline.

Key responsibilities

• Define and deliver BookTrust’s marketing strategy, aligned to organisational priorities and measurable outcomes
• Advise senior leadership on marketing, audience engagement and brand positioning
• Champion audience-first, insight-led decision-making across the organisation
• Act as brand guardian, ensuring consistency, clarity and impact
• Lead integrated, multi-channel campaigns to drive awareness, engagement and participation
• Oversee digital marketing, including email, social, paid media and website optimisation
• Drive commercial growth through effective marketing of traded programmes, particularly for B2B audiences
• Embed data-driven approaches, defining KPIs and measuring impact across marketing activity
• Lead and develop a high-performing team, managing budgets, resources and external suppliers
• Work closely with Communications to ensure a joined-up MarComms approach

Person specification

Essential:

• Significant senior marketing leadership experience in a complex organisation
• Proven track record of delivering integrated, multi-channel strategies
• Strong analytical skills, using data and insight to drive performance
• Experience leading teams, managing budgets and working with agencies
• Excellent communication and influencing skills, including advising senior stakeholders
• Experience driving change and embedding new approaches
• Strong understanding of marketing best practice and trends
• Commitment to improving outcomes for children

Desirable:

• Experience in B2B or income-generating marketing
• Experience working with product, UX or service design teams
• Professional marketing qualification (e.g. Chartered Marketer)

How to Apply 
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button.

Please Note: All speculative/ direct CVs sent will be forwarded to The Talent Set for review. 

Commitment to Diversity 
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process. 

Recovery Support Workers (Mental Health) – The Recovery House

£26,229 per annum

Birmingham, West Midlands

Hours: 37.5 hours per week

Permanent

The Recovery House is a brand new, exciting and innovative service forour client and is an opportunity to create a flagship standard of support and care for those in mental health crisis. Working closely with the Recovery House Team, the role is pivotal to the effective and safe delivery of the service.

About the role

The role of Recovery Support Worker will work as part of a team in our clients regulated services and is an important role for the delivery of recovery-based and prevention services withinour clients organisation. The role will be central to the smooth running of the 24/7 service provided by Recovery House.

You will support the Waking Night team of Recovery Support Workers in providing a continuous and safe delivery of support, always ensuring high quality and person-centred care. Ensuring that compliance and adherence to CQC standards is upheld and provide appropriate information to managers. You will work in a person-centred way alongside colleagues an NHS clinical partners to de-escalate mental health crisis and help service users to return home and be pivotal in the provision of a welcoming, calm and safe environment.

The Recovery Support Worker will support the team in mobilising the service and work in a way that conforms with the expectations of the CQC, NHS and our clients standards. You will take an active part in all appropriate meetings and create and implement service user assessments and support practices.

About you

You will need to be skilful in quickly developing strong relationships with users of the service and able to support the de-escalation of crisis and the provision of a calm and supportive environment; delivering person centred interventions.

We are looking for someone who experience in delivering services in a CQC regulated residential or supported living environment, who has experience of working in partnership with key stakeholders and partner organisations. You will be knowledgeable in and committed to the “Recovery Model "of mental health support and be experienced in delivering person centred care. You will be able to provide a caring and compassionate care to service users, with the ability to provide and maintain a high-quality environment at short notice.

This role will involve working on a rota, including some evenings and weekends.

Staff benefits include an attractive defined contribution pension scheme, PayCare, which offers employees affordable cover for a range of healthcare treatments, an Employee Assistance Programme that includes free counselling, a cycle to work scheme, and a comprehensive training programme.

Our client is extremely proud to have a diverse workforce that is reflective of the communities that they work with. They strongly encourage applications from individuals with lived experience of mental health challenges as their perspectives enrich their teams. They are also committed to changing the ethnic diversity of their management team and particularly encourage applicants from minority communities to apply for this role.

Candidates must have the right to work in the UK for a minimum of 12 months. They are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.

Their people are key to the success of the organisation, and they are recognised as both a Mindful Employer as well as achieving Gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties.

Closing date for applications is Tuesday 12th May 2026

Interviews will take place on Wednesday 20th May 2026

Head of Communications

Salary: £60,000–£65,000 (depending on experience)
Location: Hybrid: role can be based out of Leeds/London with regular travel (8 days in per month), please state your home location on your CV
Contract: Full time

BookTrust is the UK’s largest children’s reading charity, supporting 1.4 million children and families each year. Working with partners across education, health, libraries and social care, the organisation focuses on reaching those who need support most, helping to tackle inequality and improve life chances through reading.

The role

BookTrust is seeking a Head of Communications to lead its strategic communications function at a pivotal moment, following the launch of its five-year strategy, Reading for a Brighter Future.

Reporting to the Director of Communications, the role leads an integrated approach across media, content, campaigns, internal communications and stakeholder engagement. The postholder will ensure a clear, consistent and audience-led voice, strengthening reputation, extending reach and increasing influence.

As a senior leader, the Head of Communications will advise the Executive Leadership Team on reputation, risk and organisational positioning, while leading a high-performing team and delivering impactful communications.

Key responsibilities

• Lead the development and delivery of the communications strategy
• Advise senior leadership on reputation and positioning
• Ensure a consistent, audience-led approach across all communications
• Oversee brand, messaging and storytelling
• Lead media relations, including high-profile coverage and crisis communications
• Set content priorities and ensure effective, insight-led delivery across channels
• Position BookTrust as a leading voice in children’s reading and social impact
• Support campaigns, advocacy and fundraising through compelling communications
• Lead and develop the communications team and manage resources effectively

Person specification

Essential:

• Significant senior communications leadership experience
• Proven track record of delivering integrated strategies
• Strong media relations and reputation management expertise
• Excellent writing and storytelling skills
• Experience advising senior stakeholders
• Team leadership and budget management experience
• Commitment to inclusive, audience-focused communication
• Passion for improving outcomes for children

Desirable:

• Experience in policy, advocacy or fundraising communications
• Professional membership (e.g. CIPR)
  
  How to Apply 
  To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button.
  
  Please Note: All speculative/ direct CVs sent will be forwarded to The Talent Set for review. 
  
  Commitment to Diversity 
  The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process. 

Role Purpose

The Salesforce Administrator delivers high‑quality configuration, development and support of the organisation’s Salesforce platform to ensure it effectively enables Trussell’s strategic and operational goals. The role designs and maintains CRM solutions, manages enhancements and supports users to adopt efficient, data‑led ways of working. By ensuring a stable, well‑governed and continuously improving Salesforce environment, the role strengthens organisational effectiveness and enhances decision‑making across teams.

This role is part of Trussell’s Knowledge Transformation (KT) Programme. The Knowledge Transformation programme is an enabling programme at the heart of Trussell’s strategy, focused on gathering, curating and sharing our collective knowledge so that it can be used effectively to drive our mission. It brings together our systems, data, insight, and ways of working to ensure that the right information is available to the right people at the right time. By strengthening our technology, improving data quality and access, and building confidence across teams and food banks to use insights effectively, KT enables more informed decision-making, stronger collaboration, and greater impact across all our programmes.

Key Responsibilities

· Design and delivery effective Salesforce solutions.  
Design and delivery effective Salesforce solutions by analysing user needs and translating them into Salesforce requirements and configurations to deliver reliable, user-centred solutions to improve workflows and system performance

· Co-ordinate CRM project delivery.  
Work with the internal and external stakeholders to manage multiple CRM change projects, co-ordinating requirements, testing and deployment to ensure timely, high-quality delivery

· Manage Issue resolution and enhancements.  
Work with external suppliers and internal teams to troubleshoot issues, deliver enhancements and oversee changes, ensuring solutions follow best practice and meet organisation needs,

· Enable and support Salesforce user adoption.
Enable and support user adoption of Salesforce by providing user support training and documentation to strengthen system understanding and ensure consistent, confident use of Salesforce across Trussell.

· Maintain and Improve Data Quality.  
Monitor data quality and proactively resolve issues, guiding teams to maintain accurate, consistent data that strengthens reporting and decision-making

· Drive continuous Salesforce Improvement.  
Continuously improve the Salesforce platform and ways of working by staying informed of Salesforce developments, identifying opportunities for improvement and to contribute to the ongoing enhancement of CRM processes and functionality

Person Specification

Core Knowledge

· Salesforce platform administration principles, including configuration, data management and security

· Salesforce Nonprofit Success Pack (NPSP) or Non-profit Cloud structure, objects and functionality

· CRM design principles, including process mapping, user experience and data governance

· Understanding of data quality, data protection and good information management practice

· Experience with third-party products such as Demand Tools, Click Deploy, Form Assembly, Own Backup, Apsona

Essential Skills

· Stakeholder management and the ability to influence and guide others to adopt best practice

· Ability to effectively communicate complex technical content to non-technical audiences.

· Strong analytical and problem-solving skills, with the ability to interpret requirements and translate them into technical

· Effective planning, organisation and prioritisation skills to deliver multiple tasks and projects in a multi-stakeholder environment

· Collaboration and teamwork with the ability to work across different internal and external teams and functions

· Ability to manage testing, documentation and change processes in a structured and consistent manner

Key Experience

· Experience delivering Salesforce configuration and administration in a professional setting

· Experience managing CRM-related projects or workstreams

· Experience working with complex CRM datasets including imports, updtes and data quality activities

· Experience collaborating with technical vendors or consultants to deliver enhancements or troubleshoot issues

Special Requirements

· Salesforce Certified Administrator/NPSP Certified.

Role Purpose

This role provides PA, administrative and coordination support to the Programme Director and programme leadership team to enable effective decision making and smooth programme delivery. It supports the organisation of meetings, events and governance processes, maintains accurate documentation and systems, and assists with procurement and project coordination. By ensuring well organised operations, reliable information and timely communication, the role contributes to effective programme leadership and high-quality delivery across the programme.

This role is part of the Together with Trussell programme, the goal of which is to build stronger connections with our supporters, partners and donors in order to increase funding, campaigning, and other forms of support for our work. As a member of an enabling programme, this role is focused on the successful delivery of the Together with Trussell programme outcomes, which underpin and enable the outcomes of our 5 external programmes - together contributing to the fulfilment of our long term vision of a UK without the need for food banks.

Key Responsibilities

Provide PA support and manage correspondence for the Programme Director

· Provides PA support to the Programme Director by managing correspondence, preparing draft responses, coordinating communication with stakeholders and supporting meetings to ensure timely, professional and well organised interactions that enable effective leadership.

Provide administrative and operational support for the programme

· Provides administrative and organisational support to the Programme Director, Head of Programme and wider programme teams, including supporting with the planning, logistics and delivery of events , often aimed at high-profile and priority audiences and stakeholders. , As well as preparing documentation and routine correspondence to support efficient workflows and timely decision making, to enable smooth programme operation

Coordinate programme meetings, documents and governance processes

· Coordinates programme meetings and governance activities, including supporting with programme reporting, to ensure structured planning and accurate recordkeeping, organising agendas and papers, taking minutes and tracking actions to support effective oversight and follow up.

Support procurement and supplier administration

· Supports procurement tasks by gathering quotes, raising purchase orders, tracking invoices and liaising with suppliers to ensure compliant processes and timely delivery of services.

Maintain team administrative processes and shared resources

· Maintains team administrative systems by organising shared folders, applying naming conventions and setting up templates to support consistency, quality and efficient team operations.

Support project coordination and programme delivery

· Supports programme delivery by maintaining project trackers, monitoring actions, organising events and administrative tasks, and carrying out research and information gathering to enable timely progress, well-run activities and informed decision making.

Person Specification

Core Knowledge

· Understanding of administrative and office management principles

· Knowledge of document management and version control practices

· Working knowledge of data protection principles

· Familiarity meeting logistics

· Good understanding of project coordination basics (e.g., actions, timelines, trackers)

Essential Skills

· Strong organisational and time management skills

· Ability to prioritise tasks and manage competing demands

· Clear and professional written and verbal communication

· Attention to detail and accuracy in documentation and data handling

· The ability to work in a fast-paced environment across multiple projects, balance competing priorities and meet tight deadlines.

· Ability to build effective working relationships with stakeholders

· Confident using digital tools and Microsoft 365 applications (e.g., Outlook, Word, Excel, Teams, SharePoint)

· Problem solving skills and ability to work proactively to resolve issues

Key Experience

· Experience providing administrative support in a busy team environment

· Experience coordinating meetings, events or logistics

· Experience working with multiple stakeholders

· Experience supporting projects or tracking actions

Special Requirements

None

Are you passionate about data and how it can inform decision-making? We’re looking for an Audience and Insights Manager, who loves connecting people with a range of shows and activities that will enrich their lives.

This new role will be instrumental in ensuring our audiences are placed at the centre of our planning, by using their information effectively to share with them the Mercury’s vision, communicate our work, and promote our organisational values.

If you are creative in your approach to build, engage and retain audiences, we want to hear from you!

To find out more, download the candidate pack.

Applications close at 10:00am on Tuesday 19 May 2026. Interviews will take place on Tuesday 2 June 2026.

Apply Now

Fundraising Manager, Trusts & Statutory

National Literacy Trust
£42,000-£44,000
Permanent
Hybrid (London SW8, ~1 day/week)

Change life stories. One grant at a time.

Literacy is not a given. For millions of children and young people growing up in disadvantaged communities across the UK, a lack of literacy skills shuts doors before they've had the chance to open them. The National Literacy Trust exists to change that and your fundraising will be at the heart of making it happen.

We're looking for a Fundraising Manager, Trusts & Statutory to join our Development team and grow our income from charitable trusts and foundations. You'll manage a portfolio of high-value funders, craft compelling proposals, and forge the kind of long-term relationships that sustain our work in 22 of the UK's most under-resourced communities.

What you'll be doing

• Building and managing a pipeline of five and six-figure trust and foundation grants
• Writing persuasive, evidence-rich funding applications and stewardship reports
• Developing deep, lasting relationships with funders at all levels, from programme officers to trustees
• Working in close collaboration with programme leads and the senior management team to align bids with our strategy
• Supporting and supervising a Trusts and Statutory Executive as a dotted-line report
• Contributing to income forecasting and budgeting for trustees
• Representing the charity at sector events and with external stakeholders

What we're looking for

• Significant experience securing and stewarding five and six-figure grants from charitable trusts and foundations
• Excellent written skills; you write proposals that inspire, not just inform
• Strong relationship management across a range of internal and external stakeholders
• Experience managing a funding pipeline with a CRM, and confident working to income targets
• Ability to juggle multiple deadlines without dropping quality
• A genuine commitment to social justice and the power of literacy

Why join us?
We are a rapidly growing organisation with 30 years' experience of changing lives through words. Our funders include the Arts Council, national government departments, and some of the UK's most respected foundations. You'll be joining a collaborative team where your work directly enables programmes in nurseries, schools, prisons and communities across the country.
We offer 39 days' annual leave (including bank holidays and Christmas closure), an 8% employer pension contribution, a flexible hybrid working policy, and a culture that genuinely values every member of the team. We are committed to diversity and inclusion, and welcome applications from all backgrounds.

Ready to make words matter?
If you're as excited about this role as we are, please send your CV or profile to Philippa Randle at Charity People to start the conversation. If your experience aligns with the brief, we'll be in touch with next steps on how to make your formal application.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform us if you require any assistance or adjustment to help ensure the application process works for you.

Key dates
Closing: 9am, on Friday, 15^th of May
Interviews: w/c 18^th May


Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Our Room is a values-driven, creative support community working with male, trans and non-binary people who do sex work: an often-hidden population experiencing some of the highest levels of homelessness, trauma, poor mental health and social exclusion in Manchester. For twenty years, we have been a trusted, specialist service providing intensive advocacy alongside creative, developmental programmes that help participants stabilise their lives and imagine new futures.

As a Manchester-based organisation, we are the only organisation in the UK whose core mission is to support male, trans and non-binary people who do sex work. We believe that everyone who sex works deserves dignity, respect and safety.

We are seeking someone who can bring together clear strategic thinking and hands-on-leadership to inspire our staff team and represent the charity externally across key sectors and partnerships. This is an opportunity to lead a unique and vital organisation supporting male, trans and non-binary people who sex work.

The CEO acts as the primary external ambassador for the organisation, maintaining partnerships across housing and homelessness, sex work and VCSE sectors. The role is responsible for establishing our inclusive, values-led culture and is accountable for ensuring the charity delivers impact for male, trans and non-binary people who sex work. 

This is more than a management role—it’s an opportunity to create a vibrant ecosystem for young entrepreneurs.

You’ll take ownership of the centre, embedding it in the local community while supporting young people (18–30) to start and grow their businesses. From building partnerships to mentoring founders, you’ll be at the heart of real social impact.

We’re looking for a self-starter who thrives on responsibility, can work independently, and brings energy, ideas and leadership to everything they do.

Growing Enterprise in the Community

• Build strong partnerships with local organisations and stakeholders
• Create a collaborative network that champions youth enterprise
• Raise awareness and position the hub as a go-to space for start-ups

Recruiting & Supporting Clients

• Lead outreach and recruit aspiring entrepreneurs
• Provide pre-start advice and guide business planning
• Manage applications, referrals and waiting lists

Delivering Business Support

• Offer ongoing mentoring and practical business advice
• Connect clients with local businesses, professionals and mentors
• Support employability and enterprise development pathways

Running the Hub

• Oversee day-to-day operations and facilities
• Host tours, meetings and events
• Ensure a welcoming, professional and inspiring environment

Reporting & Performance

• Monitor KPIs including occupancy and business success rates
• Maintain accurate records and reporting for trustees
• Manage rent processes and contribute to financial sustainability

Budget & Compliance

• Manage budgets and support fundraising activity
• Ensure Health & Safety standards are implemented and upheld

Launch It Kent is an independent charity based in Sheerness Kent. The charity is supported through a social franchise by Launch It who have been operating for over 25 years and manage 7 enterprise centres across the UK.

About The Role
We are currently recruiting a passionate and hard-working individual to help make a positive difference and provide first-class support to our Alzheimer's Society staff. Our Employee Support Assistant is part of our People Operations team and the first point of contact for Alzheimer’s Society employees requiring support with systems and processes that are part of working for the society, from joining to leaving.

We provide advice and guidance on policies and processes, making things easier and clearer for everyone as we deliver our work for people affected by dementia. 
This role ensures that we are safeguarding our employees, volunteers, those who engage with our services and the organisation through a strong emphasis on compliance. 

Duties and responsibilities:

- Process and monitor Criminal Record Checks for our employees and contractors. 
- Process employee changes, following relevant procedures. 
- Update and enter information on various systems, ensuring a high level of data quality is maintained.
- Monitor data reports and ensure compliance with key processes.
- Work collaboratively with our wider teams, including our Talent Acquisition, People Partnering, IT, and Payroll.
- Signposting employees and managers to relevant policies and information.
- Comply with data protection regulations.
- Undertake other duties or projects commensurate with the nature and grade of this post as required.

About you:

- Be able to always deliver first-class customer service, understanding that Alzheimer’s Society employees are the customers of our team. 
- Have a keen eye for detail with previous experience in an administration role.
- Be comfortable working in a collaborative team, looking to share ideas and ways to improve our processes.
- Be comfortable using Microsoft Office software such as Word and Excel, as well as other bespoke IT packages.
- Understand the sensitive nature of data that we deal with and, as such, adhere to a strict level of confidentiality.
- Be organised and able to structure your workload according to deadline requirements.
- Be comfortable working within a culture of inclusion and collaboration.

Interviews are provisionally scheduled to take place WC 11th May via MS Teams

About Alzheimer's Society
Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer's Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

Join Rainbow Trust Children’s Charity and play a vital role in ensuring our teams can support families facing the unimaginable, helping us make a real difference.

We are looking for an experienced and highly organised Operations Manager to keep our offices, systems, and services running smoothly across the UK. This is a varied and impactful role where your work directly enables frontline teams to deliver life-changing support.

About the role:

Reporting to the Director of Finance and Operations, you will take ownership of the day-to-day operational infrastructure of the organisation, including:

• Managing office facilities, leases, and contracts across our head office and nine regional sites.
• Overseeing IT systems and supplier contracts to ensure reliability and security.
• Leading on contract negotiation and supplier management.
• Managing a central administration budget.
• Overseeing our fleet of 80 leased vehicles (with support from a Fleet Administrator).
• Improving efficiency of our systems, processes, and ways of working.
• Project managing office moves and operational projects.

This is a hands-on role with real responsibility and variety.

What we’re looking for:

Applications will be particularly welcome from those who have demonstrable experience of negotiating and managing contracts - including managed IT service contracts, budgets and holds a qualification in cyber security or IT.

• A systematic and effective problem solver – you are self-disciplined and analytical and you thrive on providing solutions, delivering high standards, and are skilled in appropriately tailoring your output to a range of different stakeholders for decision-making.

• A self-disciplined multi-tasker who is able to work independently and at a fast pace to meet deadlines – you are someone who perseveres and ensures close follow-up of delegated tasks to deliver consistently high-quality work through to completion.

• A strong verbal and written communicator with a high level of attention to detail – you’re a quick decision maker, who operates well within a defined area of control, basing your decisions on policy and procedures.

• You build strong working relationships both internally and externally – you are driven to achieve results and have the ability to train and support others to make correct decisions

• You work well within established systems, standards and procedures – you are accurate, highly numerate with excellent Excel skills and make fact-based and solution orientated decisions

What we offer:

We’re proud to be a Two-Star Best Companies Top 50 mid-sized organisation and a Top 10 Charity, and we’re committed to creating a great place to work. You will benefit from:

• Flexible working hours to balance home and working life
• Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand
• Company car for front line care posts

• 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 years to use in your 10th or 20th year of service (pro rata for part time)
• Time off in Lieu

• Access to the Blue Light Card Scheme, and other rewards and discounts
• Bike to work, season ticket loan and payroll giving schemes
• A recommend a friend recruitment bonus scheme
• Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year
• Pension scheme where we contribute 5% of your salary and you contribute at least 3%
• The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping
• Robust training and development programmes to support your learning and growth

If you’d like to find out more about these benefits and working with us, click here. More information can also be found in our Candidate Pack.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please send your CV and a covering letter highlighting why your application meets the criteria for the role and should be considered above others to us via the link.

Please disclose in your covering letter if you have used AI for any part of your job application.

Interviews will take place at our Head Office in Leatherhead. We will only contact those applicants who have been successful. If you require any adjustments during the interview process, please let us know.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.

Additional information:

• Interviews will take place in Leatherhead
• If you require any adjustments during the interview process, please let us know
• An enhanced DBS check is required

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

If you’re looking for a role where your operational expertise genuinely makes a difference, we’d love to hear from you.

Rainbow Trust is an equal opportunities employer, and we welcome applications from all backgrounds.