Entry level jobs
Customer Operations Coordinator
£27,007 per year (London Living Wage)
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
We’re seeking a Customer Operations Coordinator to join our team!
What the job involves
You’ll be joining the Gift Aid, Compliance and Fulfilment Team within Customer Engagement and Experience. Your main focus will be making sure our supporters feel valued and appreciated for their contributions, helping to build lasting relationships so they want to support us again. You’ll also play an important part in a new project to refresh how Prostate Cancer UK thanks its supporters.
Working closely with colleagues in Ecommerce, Fulfilment, and Compliance, you’ll help with admin tasks and manage incoming queries, with an initial focus on Trading. You’ll keep our CRM, Raiser’s Edge NXT, accurate and up to date through daily data input, following our policies, and other regulatory requirements. You’ll develop a good understanding of our activity calendar and how it affects our customers, build positive relationships with them, and act as their advocate internally and with our fulfilment house when needed.
We’re a busy, fast-growing department so we’re looking for someone who’s keen to learn with us and comfortable adapting to a rapidly changing environment.
What we want from you
We’re looking for a customer operations coordinator who’s an excellent communicator, with genuine enthusiasm for building loyalty and delivering high quality customer experiences. You’ll be comfortable engaging with internal and external stakeholders at all levels and able to build positive, professional relationships with ease. You’ll bring strong organisational skills to support complex and overlapping activity, using your own initiative when needed.
You’ll be able to manage multiple competing priorities and deliver to deadlines in a fast-paced environment. You’ll have experience of using a database to maintain and update accurate customer records, and you’ll feel confident handling a wide range of customer queries, knowing how to prioritise them and when to collate and feed insights back internally. You’ll be used to working collaboratively across several busy teams with a clear customer-first focus, and you’ll have a proven ability to handle sensitive and confidential information with discretion. You’ll also have experience of working in a customer-focused environment.
If this sounds like you, we can’t wait to hear from you!
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.
We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.
How and where we work
We are all expected to be in the office (SE1 2QN) 4 days a month (pro-rata for part time colleagues) to work with and alongside colleagues in our immediate team and beyond to build connections and strong working relationships. We value that face-to-face time for relationships, projects and decisions.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply.
The closing date is Sunday 11th January 2026. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 19th January 2026.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Services Marketing Officer – Wellbeing and Development
£35004 - £36845 37.5 hours per week
Leicester based with hybrid working
Benefits include:
-
Up to 42 days annual leave, life insurance and sick pay
-
Enrolment in health cash back plan to cover everyday healthcare costs
-
Refer a Friend Bonus
-
Cycle to Work Scheme / close to park and ride at Leicester Forest East
-
Subsidised short breaks at selected RAFA Accommodation
About us
The RAF (Royal Air Forces) Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the role
This is a newly created role based with our growing Marketing Team. The Services Marketing Officer leads the planning and delivery of wellbeing marketing in support of key organisational objectives: recruiting high-quality welfare volunteers, attracting new service users, increasing uptake of welfare and welbeing services and raising the RAF Association’s profile. The role champions innovation in marketing, exploring new channels, ideas, and technologies to enhance engagement and service delivery. Reporting to the Head of Services Marketing, the Services Marketing Officer serves as the main contact for wellbeing marketing and collaborates with agencies, suppliers, and internal teams. They will also contribute to broader organisational marketing and engagement initiatives as needed. You may find it helpful to check out our website to understand more about who we are and what we do.
Primary responsibilities include
-
Lead the delivery of integrated wellbeing marketing campaigns, ensuring brand consistency and compliance.
-
Plan and execute person-centred, multi-channel campaigns to recruit volunteers and increase service uptake.
-
Act as the wellbeing marketing subject matter expert, advising on strategy and execution.
-
Collaborate with welfare teams to align marketing activity with service and recruitment priorities.
-
Manage day-to-day coordination with agencies and suppliers to maximise campaign impact.
-
Work with the Customer Engagement Team to enhance supporter experiences in line with the Engagement strategy.
-
Ensure welfare marketing aligns with broader organisational communications and fundraising plans.
-
Drive innovation by testing new tools, channels, and approaches to improve campaign performance and user experience.
About You
We need you to have a proven track record in delivering successful campaigns and appeals in a professional fundraising, marketing or communications role. Previous marketing experience within the wellbeing sector is highly desirable though not essential. With an understanding of audience segmentation and customer journeys, you will have the ability to translate the Associations work into engaging communications and marketing campaigns. Up to date computer literacy is essential for this role as you will need experience of using CRM systems (we use Salesforce) for customer management, analysis and reporting. If you are creative, proactive results-driven individual we would love to hear about what you can bring to the role!
It is highly recommended that you read the full role profile and person specification which is available to view on our website
Closing Date 8am Monday 5 January
Interview Date w/c 12 January
(please note our office is closed from 24 December and will reopen on 2 January)
The RAF Association is a Disability Confident employer. Please let us know if you require any assistance with your application.
Applicants must have the right to work in the UK as we are unable to enter into sponsorship agreements
The client requests no contact from agencies or media sales.
Fundraising Officer
We are seeking a motivated and well organised Fundraising Officer to support the delivery of effective donor stewardship and fundraising activity that helps young people thrive.
Salary: £31,200
Location: London W12
Hours: Full time 37.5 per week, part time considered
Contract: Permanent
Closing date: Monday 26 January
About the Role
This is an exciting new post in a growing charity, working alongside the Fundraising and Communications Team to support the Youth Zone. The Fundraising Officer will be responsible for providing essential administrative support to the Head of Fundraising & Communications and wider fundraising team. The charity is founded on support from high value donors and you will support the team to engage this group of stakeholders.
As part of a fundraising and communications team of 5, you’ll report to the Head of Fundraising & Communications. You will support with writing grant applications and funder reports, and be accountable for day-to-day funder administration and correspondence. Some of the key duties for this role include thanking Patrons, supporting events and researching prospective donors and new opportunities for funding.
About You
You’ll be confident communicating with a variety of stakeholders and bring strong organisational and IT skills. You’ll also be proactive, positive, and able to juggle multiple deadlines.
Essential skills and experience:
- Experience working within a busy office or administrative environment
- Ability to produce clear written information for reports and correspondence
- Strong communication skills and people skills
- Good IT skills including Outlook, Excel, and CRM systems
- Strong attention to detail and accuracy
- Able to work independently and as part of a team
- Willing to work occasional evenings and weekends (TOIL provided)
About the Organisation
Hammersmith & Fulham (H&F) is a London Borough of wide disparities, with an acute need for youth services. This vast difference between those living in different parts of our borough can lead to radically different life outcomes. The Youth Zone is a vital provision that will make a huge impact on the lives of young people, and on the whole borough, levelling the playing field for young people.
This is a vital charity that makes a huge difference in levelling the playing field for young people in West London, and you can be part of that journey.
As an equal opportunities’ employer, applications are welcome from under-represented groups; in particular from Black, Asian, Mixed Race and other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities. Ensuring a culture where everyone can be themselves and thrive.
You may have experience in areas such as Fundraising Assistant, Fundraiser, Fundraising Administrator, Development Officer, Grants Assistant, Donor Relations Officer, Supporter Relations, etc. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Supporter Marketing Officer – Legacy & In Memory
£35004 - £36845 37.5 hours per week
Leicester based with hybrid working
Benefits include:
-
Up to 42 days annual leave, life insurance and sick pay
-
Enrolment in health cash back plan to cover everyday healthcare costs
-
Refer a Friend Bonus
-
Cycle to Work Scheme / close to park and ride at Leicester Forest East
-
Subsidised short breaks at selected RAFA Accommodation
About us
The RAF (Royal Air Forces) Association has a clear objective: to help sustain a resilient and empowered RAF community. Through our sector-leading welfare and wellbeing services, we offer a wide range of support to serving personnel, veterans and their families. With thousands of members and supporters across the UK and further afield, plus hundreds of dedicated employees and volunteers, we have the network and experience needed for a personal one-to-one approach. We work together to make sure no one is ever left behind.
About the role
Based within our dynamic (and growing!) Marketing Team, The Supporter Marketing Officer will lead the planning and delivery of acquisition and stewardship activity for Legacy and In Memory supporters, helping to grow sustainable income and raise the profile of the RAF Association. Reporting to the Head of Supporter Marketing, the role will be the key point of contact for Legacy and In Memory campaigns, managing relationships with external agencies and suppliers. In addition, the role will contribute to wider marketing, communications, and engagement initiatives across the organisation.
Primary responsibilities include
-
Lead and deliver integrated Legacy and In Memory campaigns across channels (paid media, direct mail, events), ensuring brand alignment and sensitivity.
-
Develop and implement acquisition and stewardship strategies to drive cost-effective lead generation, donor conversion, and long-term engagement.
-
Collaborate with marketing, fundraising, and trading teams to align on priorities, supporter journeys, messaging, and campaign calendars.
-
Plan and deliver intimate supporter events (e.g. remembrance gatherings, legacy briefings) in partnership with the NMA, RAF Stations, and engagement teams.
-
Manage day-to-day relationships with agencies and suppliers to maximise campaign impact and ROI.
-
Work with the Customer Engagement Team to enhance supporter experiences, particularly for legacy pledgers.
-
Align Legacy and In Memory marketing with broader organisational communications, fundraising, and service delivery.
-
Drive innovation by testing new approaches and tools to improve campaign performance and supporter engagement.
About You
We need you to have a proven track record in delivering successful campaigns and appeals in a professional fundraising, marketing or communications role. With an understanding of audience segmentation and supporter journeys, you will have the ability to translate the Associations work into engaging supporter communications. Up to date computer literacy is essential for this role as you will need experience of using CRM systems (we use Salesforce) for supporter management, analysis and reporting.If you are creative, proactive results-driven individual we would love to hear about what you can bring to the role!
It is highly recommended that you read the full role profile and person specification which is available to download on our website
Closing Date 8am Monday 5 January
Interview Date w/c 12 January
(please note our office is closed from 24 December and will reopen on 2 January)
The RAF Association is a Disability Confident employer. Please let us know if you require any assistance with your application.
Applicants must have the right to work in the UK as we are unable to enter into sponsorship agreements
The client requests no contact from agencies or media sales.
Customer Service & IT Coordinator
Summary:
Bath & West Community Energy is a not-for-profit community business that tackles climate change through clean energy generation and energy efficiency measures in homes. We recycle surplus income, via the BWCE Fund, to support community action on carbon reduction and fuel poverty.
We’re looking for a friendly, organised and digitally confident Customer Service & IT Coordinator to join our growing team.
You’ll be the first point of contact for enquiries, providing clear and empathetic support to Home Energy customers, BWCE members and the public. You’ll also help colleagues use internal digital tools, maintain accurate data records and contribute to improving systems and processes across BWCE.
This isn’t a technical IT role - it’s ideal for someone who enjoys helping people, solving problems and making things run smoothly.
Your tasks:
-
Deliver outstanding customer service by phone, email and online
-
Support Home Energy enquiries and customer journeys
-
Maintain CRM records and booking processes
-
Provide light-touch support with digital tools (MS365, SharePoint, SenseHR)
-
Help improve digital workflows and reduce manual tasks
You’ll bring:
-
Experience in customer-facing roles
-
Confidence using digital tools and learning new systems
-
Excellent communication and organisation
-
A calm, empathetic approach
-
Alignment with BWCE’s community-focused mission
To read full job description and apply, go to https://www.bwce.coop/current-vacancies and complete our application form and equality and diversity monitoring form.
Closing date: 19th January
Salary: £31,000
The client requests no contact from agencies or media sales.
Senior Brand Manager (Brand Planning)
Reference: DEC20258767
Location: Flexible in UK + Travel to Team Meetings
Contract: 12 Months (Maternity cover)
Hours: Full time, 37.5 hours per week
Salary: £44,315.00 - £47,312.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
Introduction
We are looking for a Senior Brand Manager to lead on our brand marketing campaigns and drive forwards new brand reach initiatives.
Working within the RSPB’s brand team you will help bring our brand to life, shift perceptions, and build brand affinity amongst new and existing audiences by planning and delivering impactful brand campaigns. and working closely with the fundraising and campaigning teams on their activities.
It’s an exciting time to join. Since launching our refreshed brand in 2022 we've laid strong foundations for the future, and you will have the opportunity to help our brand continue to grow and soar. This is a fixed term contract to provide cover within the brand team during a period of maternity leave.
Key responsibilities
- Lead the planning, development and review of insight-led brand marketing campaigns
- With the Head of Brand, deliver brand reach initiatives to grow the RSPB’s top of funnel metrics. From early discovery through to delivery and measurement, always leading the delivery phase and marketing planning specifically.
- Brand Business Partner for teams driving strategic and high reach marcomms activities e.g. Supporter Fundraising, Commercial, Campaigns & Mobilisation and Brand & Marketing - providing brand consultancy to ensure the brand is well executed in external campaigns and comms to build brand equity.
- Share insight on brand health and brand related business metrics through collaboration with the Head of Market Research & Insight. Identify actions arising from the insight and set strategic direction with support from Head of Brand where necessary.
Essential skills, knowledge and experience:
- Experience of developing multi-channel campaigns rooted in audience insight.
- Experienced in brand tracking and measurement, and using it to shape marketing and communications plans.
- Expertise in brand strategy and positioning
- Experience leading marketing projects and new initiatives.
- Curious and collaborative, the role holder will be skilled at influencing across the organisation, proactively identifying opportunities to improve outcomes by providing support and challenge through insight and evidence.
- Experienced at developing collaborative external and internal relationships with key stakeholders to secure positive brand outcomes
- Excellent written and verbal skills to present, influence and represent the directorate and the organisation.
- Logical and methodical, analytical and a good eye for detail.
General information
From time-to-time, and particularly at the start of a new project or campaign, you will be expected to come together with the rest of a project or campaign team, or workstream, and co-locate face-to-face for a few days. There will be some meetings together, and also the opportunity to work side by side on the project for a short period. The RSPB will subsidise any required accommodation or travel as per our Expenses Policy. This will help build relationships, break down silos, and make working together online easier and more enjoyable. This co-location will usually be at an RSPB office and will be agreed in advance. Outside of these co-location moments you will be based in your contracted place of work as usual. Reasonable adjustment to the above can be discussed with the Line Manager.
Everyone in the RSPB has a role to play in creating an inclusive culture and we want our people and their behaviours to show this. As part of your role, it is your responsibility to:
- Work in a way that reflects our commitment to inclusion, with colleagues, external partners or the public.
- Demonstrate inclusive behaviour, which recognises the value of everyone’s contribution and experience.
Additional Information:
- This is a full time, fixed-term role for 12 months, for 37.5 hours per week.
- The RSPB reserves the right to extend or make this role permanent without further advertising dependent on business needs at the end of the contract term.
Closing date: 23:59, Friday 9th January 2026
We are looking to conduct interviews for this position from w/c 26th January 2026.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Candidates may also be searching for similar roles such as: Digital Asset Management (DAM), Brand Asset Management, Creative Operations, Product Owner (PO), Digital Product Management (DPM).
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.
No agencies please.
The RSPB brings people together – people like you – to protect the things that matter to us all.

Job Title: Project Officer
Salary: £31,138 per annum
Position Type: Full time / Fixed term Feb 2026 to Dec 2026
Reports to: Programme Manager
Based at: Blackfriars Settlement, 9 Rushworth Street, SE1 0RB (with flexibility – see below)
Working Hours: Five days a week, 9am-5pm
Pension: School Food Matters pays pension contributions at 7% of pensionable earnings
Holiday: 31 days including bank holidays that fall on working days. Holidays must be taken during the school holidays
The role is split between working at School Food Matters’ offices (9 Rushworth Street) and Southwark Council offices (160 Tooley Street). You will also be required to travel to schools in Southwark approximately 2-3 days per week.
Background to School Food Matters
At School Food Matters we believe that school food can unlock a happier, healthier, more sustainable future for every child. We want a school food system that delivers for all children, so they can enjoy nutritious, delicious and sustainable school food and leave school with an informed and positive relationship with food. To achieve this, we campaign for a better school food system, bringing the voices of children, parents, and teachers to government policy, and deliver fully funded food education programmes in schools across the country.
Job Purpose
· To support Southwark Council’s School Food Team to create a sustainable food environment using a whole school approach in Southwark schools
Key Tasks include
· Work closely with Southwark Council’s School Food Team to support their aims through the Southwark School Meals Transformation Programme
· Perform school visits for quality monitoring of school food (training provided) and write a report with key recommendations
· Support secondary schools in Southwark to write and implement a school food action plan and policy following these visits
· Support with the development of Southwark Council branded resources and workshops for school staff
- Create and deliver in-person and online workshops to support school staff to become school food champions
- Maintain an excellent relationship with Southwark Council, and support with written and verbal reports
- Complete the Southwark Council Mandatory training as required
- Collect data and maintain accurate records relating to the programme
- Gather content for our website and social media platforms
- Keep line manager updated on progress
· Keep up to date with SFM safeguarding requirements and reporting procedures
- Contribute to the smooth-running of SFM at this time of growth
- Maintain the ethos of the charity and positively promote our work at all times
· The Project Officer will also undertake any other tasks relevant to the affairs of SFM that may arise from time to time. Therefore, being flexible and approaching the job with an open and positive mindset is essential!
Person Specification
Essential
· Registered nutritionist or advanced understanding of nutritional guidelines and health promotion
· Good interpersonal skills, with experience of building relationships
· Confident engaging with a variety of audiences (students, headteachers, school staff and parents), including communications via email, virtual and face to face meetings with the ability to deliver workshops & presentations
· Excellent administrative and organisational skills with great attention to detail
· Excellent IT skills including excel, word and email
· Self-motivated and optimistic with a can-do attitude
· An interest in food education and children’s health
Desirable
· Experience of working for a charity or not for profit organisation
· Experience of working in or with schools
· Experience in delivering food education and/or improving children’s health
We campaign for a better school food system. We support schools, local authorities and MATs to improve food in schools.



The client requests no contact from agencies or media sales.
Shakespeare’s Globe is currently seeking a Finance Business Partner on permanent, full-time basis
We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.
The role:
The Finance Business Partner will be the principal point of contact for their relevant departments and stakeholders for financial and business needs, supporting the Globe’s support divisions and capital projects.
The skills:
- Studying towards a recognised accounting qualification (CIMA/ACCA or equivalent)
- A comprehensive understanding of technical accounting (double-entry, accruals & prepayments, cost centres, experience of using an accounting system and using Pos)
- An interest and knowledge of theatre and/or the charity sector
- Sound working knowledge of MS Office, especially Excel.
- Ability to absorb and classify information and arrange appropriately; quickly locating and retrieving relevant target information.
- Organised approach to work: methodical, accurate and attention to detail.
- Good interpersonal skills and the ability to build effective working at all levels, internally and externally.
- A proactive, “can do” attitude with a strong customer service focus.
- The ability to work effectively in a team environment and be a supportive team member.
- Excellent attention to detail.
- Willingness to be flexible and to adapt to new demands in a fast-moving environment.
- Able to maintain confidentiality when dealing with sensitive information.
- Have the confidence to challenge stakeholders and assumptions.
- Have an understanding of partial VAT exemptions.
The team:
Shakespeare’s Globe Trust is an internationally recognised arts and education centre, visitor attraction and charity. The Finance department supports the organisation in delivering its charitable and commercial objectives, with the Financial Services team processing transactions and making payments; and the Financial Reporting team preparing management accounts, financial statements and providing business partnering to the business.
Shakespeare’s Globe:
We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.
Benefits:
- Discount in the Globe shop and onsite restaurants/cafes
- Staff discounts via My Globe perks and better Bankside Buzzcard
- Free entry to selected shows, events and activities
- Access to our free employee assistance programme and 24/7 virtual GP service
- Enhanced maternity, paternity, adoption, and shared parental leave and pay
- Life assurance scheme
- Rental deposit scheme
- Season ticket loans
- Eye test voucher scheme
- Flu vaccination scheme
- Cycle to work scheme
- Enhanced employer pension contributions after 12 months service
To apply:
- For more information, please download the job description from this page or our website.
- To apply, please complete the online application form via our website by 12pm (midday) on Monday 12th January.
If you have any queries on the application process or online form, please email our Recruitment team (contact details on the main jobs page).
The client requests no contact from agencies or media sales.
Location: Hybrid
Department: Finance and Operations directorate
Salary: £37,300- £41,000
Hours: Full Time (35 hours per week)
Contract Type: Permanent
Closing Date: 12th January 2026, 10.00am
Benefits: 10% employers pension contribution (NEST) HSF Health cash Plan-covering employee partners and dependants under 18 28 days Annual Leave plus bank holidays and increases with length of service 2 hours weekly wellbeing time out Employee assistance program , offering GP advice lines, virtual doctors, prescription services, emotional wellbeing support, a legal help line and counselling. Funded eye site test (Specsavers) Pay it forward days- 2 days volunteering Mindful Employer Perkbox and Reward Gateway – discount platforms
Overall Purpose
This role works as part of a flexible delivery team to support the development, delivery and management of initiatives that enable and demonstrate our members ability to transform the NHS.
It works across our transformational programmes to support and facilitate a structured approach to the implementation and delivery of complex initiatives aimed at transformation within the NHS, within the organisation and in partnership with external stakeholders.
The post holder will play an important role in helping the organisation understand the context, shape our initiatives and capture the progress we’re making towards the change we seek.
Overall Objectives
The postholder will work with and support cross functional team working in / across a number of initiatives, supporting the development and delivery of a range of approaches to driving social change.
It will be responsible for the practical capture and collation of shared learning and identifying interdependencies between programmes and the team and supporting the delivery of impact for NHS charity members, communities and beneficiaries.
This role would suit a proactive, highly organised individual who enjoys working in a team to deliver impact and who wants to work across a range of approaches to deliver transformation within the NHS.
Key Responsibilities
The main duties and responsibilities of the role holder are as outlined below:
Development and Delivery
• Working with Programme Leads and Project Managers, establish and maintain robust up-to-date project management documentation to drive the implementation of NHS Charities Together transformational programmes: including capturing impact and benefits management in line with our overall strategic goals, risk and issue logs, managing milestones, workstream plans.
• Support Project Managers and Programme Leads and where delegated lead processes to convene, capture and synthesise evidence, data and insight from external sources to support the development and design of initiatives.
• Proactively build knowledge and understanding in the subject areas in which we develop initiatives, bringing this to bear in the shaping of existing initiatives and the development of new, and support wider organisational learnings in these domains.
• To review and assess proposed partnerships to support the delivery of initiatives.
• Regularly review and monitor impact against our strategic goals, identifying whether the strategic benefits and impact we seek are being achieved, and presenting recommendations for what progress means for the future strategic direction of our initiatives
• Adhere to internal and external governance processes by coordinating formal papers for key governance, review panels and advisory groups.
• Support the Programme Teams data and impact coordination by monitoring the measures dashboard.
• Support and where delegated lead the procurement and management of external evaluations.
• Coordinate and where delegated lead the delivery of learning and insight activity, including events, data capture, analysis and dissemination of learning and insight from our project related work. Support the production of reports or insight documents.
Stakeholder Management/ Internal and External Engagement
• Manage ongoing stakeholder relationships and partnerships across the breadth of the initiatives we operate, including help troubleshooting issues which may involve a degree of complexity
• Support colleagues in creating new resources and assisting in team planning and impact.
• Support with developing materials for and delivery of support our projects and their stakeholders including briefings, workshops, grant applications and reporting, case studies and training materials for different audiences.
• Work with the communications team to develop and deliver communications plans for programmes ensuring consistency and shared visions
• Coordinate project-specific engagements that are vital to the success of the programme, including with member NHS charities and other external partners.
• Form professional and beneficial relationships with internal and external stakeholders – including at a senior level, representing the department internally and externally, and bringing policy knowledge to bear to support their influencing in line with our strategic goals
Other duties
· Visibly live NHS Charities Togethers values, including our commitment to diversity and inclusion.
· Carrying out the duties of post in accordance with NHS Charities Togethers policies and procedures on Health and Safety and take responsibility for ensuring personal health and safety.
· Working flexibly, prioritising workload, and working effectively as part of a team. Demonstrating an ability to work calmly and effectively when under pressure of tight deadlines, to deliver work on time and to a high standard.
· Adhere to relevant legislation, best practice, policies, and processes including, but not limited to charity law, the fundraising regulator, GDPR and professional codes and standards.
This is not meant to be an exhaustive list of duties. The need for flexibility is required, and the post holder is expected to carry out any other related duties that are within the employee’s skills and abilities whenever reasonably instructed.
REF-225 786
Team: Retail
Location: Hythe
Work pattern: 14 hours on a rota basis (to include weekends)
Salary:Up to £8,977.77 per annum
Contract: Permanent
We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
Responsibilities of our Assistant Shop Manager:
- To assist the Shop Manager to maximise shop income and profitability through the safe day-to-day operational management of shop activity and key performance indicators, to support the work of Cats Protection
- To act as brand ambassador for Cats protection, being a role model for the values and behaviours of the Charity, taking responsibility for the shop operation in the absence of the Shop Manager.
About the retail team:
- Our retail operation consists of over 80 charity shops
- Each of our shops has its own charm and personality due to our dedicated volunteers and colleagues. From vintage jewellery and jigsaws to harps and handbags, whether our customers are looking for that 'must have' item or simply a 'missing piece'.
What we’re looking for in our Assistant Shop Manager:
- Demonstrable learning and experience from working in a relevant retail environment
- Experience and/or understanding of working to sales targets
- Experience of cash reconciliation and financial controls
- Ability to motivate and manage a team of employees and volunteers
What we can offer you:
- range of health benefits
- 26 days’ annual leave plus bank holidays, increasing with length of service
- Salary Finance, which empowers you to take control of your financial wellbeing
- and much more, which you can learn about
Interested? Here’s how to apply:
Application closing date: 4th January 2026
Virtual interview date: Week commencing 12th January 2026
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
- Anonymised application form
- Virtual interview via Microsoft Teams
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Making a better life for cats, because life is better with cats
Position: Senior Events Fundraiser (Third Party Events)
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting at £33,044 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity
You’ll start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
We’re looking for a Senior Events Fundraiser to join our Community, Events, and Retail Fundraising team, leading on the delivery of our third party events activities.
You’ll plan, develop, and promote a well-established portfolio of third party challenge events, working to achieve set income targets, while ensuring an outstanding supporter experience for our event participants.
You’ll also be responsible for developing our third party events portfolio; monitoring and evaluating products, as well as innovating, to create opportunities for future growth.
Closing date for applications: 9:00 on 12th January 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Role overview:
F&BF will be delivering celebration events in 2026-2027 that are bigger and more ambitious than ever. We are looking for an Events Manager to be the engine driver for visioning, planning, and delivering these on time, within budget, and to an extremely high standard. This role demands someone who can deliver events that cater to and attract participation from London’s diverse faith communities and would suit someone committed to F&BF’s values of connection over division and meaningful inclusion and celebration of those from different backgrounds. Our upcoming events programme will involve both celebration and fundraising events – the former, reaching and celebrating London communities; and the latter, engaging high net-worth donors and securing long-term, high-level support for the organisation. Because of this, experience in engaging and securing major donors is essential. This role requires line management of existing members of the F&BF staff and volunteers and working well with existing, and securing new, partners.
Job Description
All activities will be undertaken in collaboration with the Communities Team and with delivery and sponsorship partners
Delivery of Events
-
To lead on the successful delivery of three major events in the F&BF calendar
-
Interfaith Wellbeing Festival (June 2026, London)
-
10th Anniversary of the Dangoor Awards (Oct 2026, London)
-
F&BF’s 30th Anniversary gala event (Early 2027, London)
-
Manage event budgets, ensuring events are delivered efficiently and within financial limits
-
Ensure compliance with health and safety, insurance, and legal regulations throughout the event cycle
-
Review current processes and approaches to event management and update these as necessary
-
Review and update event timelines and work schedules to ensure they are achievable within the timeframes
-
To perform administrative and logistical tasks using agreed process and conventions including planning, activity/event delivery,
-
To observe delivery to ensure quality control (where appropriate)
Impact and Evaluation
-
Review, develop, and update processes for monitoring and evaluating the impact and reach of events
-
Establish key indicators for success and metrics for measurement for each event
-
Report on event delivery and share insights which can inform decision making and spending going forwards
Line Management
-
Work closely and supportively to develop those you manage in line with F&BF approaches and policies
-
Manage schedules and workloads flexibly to ensure those you manage are able to perform well and thrive in their roles
-
Implement performance management processes where needed
-
Develop your management skills and grow your abilities to manage and support those around you
Communication and Stakeholder Relations
-
Collaborate with colleagues to devise the vision for each event and convey this effectively to sponsors and partners
-
Build and nurture relationships with suppliers, sponsors, volunteers, and internal stakeholders to ensure smooth event delivery
-
Work with partners to develop and implement multi-channel marketing campaigns to promote events and ensure high attendance at public events
-
Support the Communities Team in connecting with local faith groups and leaders to build long-term networks
-
Clearly and inclusively communicate the Faith & Belief Forum’s vision and values to all stakeholders.
Major Donor Engagement
-
Work with the CEO and other colleagues to develop a major donor engagement plan
-
Support the CEO to understand the needs of major donors and help develop proposals, pitches and meeting preparation
-
Help develop new leads and identify opportunities as they arise
-
Propose new ways of engaging major donors and high net worths in line with their needs and priorities
General
-
Support the organisation’s aims and contribute to a positive, inclusive working environment, including upholding our values of inclusion, fairness and a commitment to diversity and justice in all tasks
-
Suggest ideas for improving work and strengthening relationships with faith groups and community partners
-
Participate in team planning, learning, and reflection activities to develop your skills and improve project delivery
-
Undertaking other initiatives necessary to ensure the successful implementation of the work of the organisation.
Organisational strategic goals:
-
To equip more learners with the skills and tools they need to handle and influence relations between different faiths and beliefs.
-
To generate stronger community-based movement, with youth at the forefront
-
To project the voices of those we support and the impact of our partnership with them
Person Specification:
This role would suit someone who is excited about planning and delivering key events; someone who thrives in getting things done under tight deadlines and whilst overseeing many complex moving parts. It requires someone who is good at managing people, and who is enthusiastic and able to motivate and support a team to work together. Ideally, we are looking for someone who can inspire people with a well-devised and well-communicated vision for each event. We require the successful post holder to have experience in engaging major donors and to know what it takes to plan and deliver a successful high-level fundraising event. We realise interfaith work is quite niche so other forms of event management experience would be very welcome -so long as you are committed to our vision, can prioritise our values of inclusion and representation in the event delivery, and are open to learning how we do things, please do apply even if your experience is outside of the faith, interfaith or charity sector.
Essential experience and competencies:
-
5 years + experience in delivering large-scale, high quality and impactful events
-
Strong project management skills with the ability to manage multiple priorities and stakeholders
-
Experience in managing and management good practice
-
Excellent written and verbal communication skills, with confidence in engaging supporters and suppliers
-
Financially literate with experience monitor, manage and report on large budgets
-
Creative, proactive, and solutions-focused with a collaborative approach to team working
Essential traits and characteristics:
-
Ability to work sensitively and constructively with people from different backgrounds
-
Committed to delivering events in line with F&BFs values
-
Professional, flexible and comfortable dealing with stakeholders at all levels
-
Proactive, enthusiastic, good at motivating and managing others and bringing people on board to your vision
-
Strong attention to detail, ensuring nothing gets missed
-
Ability to thrive under pressure and work to tight deadlines
-
Committed to F&BF’s vision and mission and excited by bringing people of different backgrounds together
Other
-
Willingness to travel across London, including working outside core hours and weekends (TOIL is available)
Benefits include
-
Flexibility around working hours and schedule
-
Opportunity to work mainly remotely from home (occasional travel to London will be required)
-
25 days annual leave (pro rata)
-
2 days paid volunteer leave (pro rata)
-
Interfaith and intercultural learning opportunities
-
Regular support and coaching to help develop your skills
-
Access to internal learning sessions on topics relevant to our sector
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
HR Business Partner
We are seeking to appoint a HR Business Partner to join a small but very busy HR Team, working 37.5 hours per week, the role will be home based but there will be a requirement to attend in person team meetings on a regular basis within the Preston Area.
Do you want to make a difference every day? Do you want to contribute to change & improvement to a National Organisation?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we’d love to hear from you…
Position: HR Business Partner
Location: Preston
Hours: Full time 37.5 hours per week. Monday to Friday 9-5
Contract: Permanent
Salary: £46,208.33 per annum
Closing Date: 9th January 2026. We reserve the right to close this vacancy early, if enough suitable applications are received.
About the Role
As a HR Business Partner, you will be:
- providing generalist strategic & operational HR support across our National Organisation
- working closely with your designated areas to fully understand their HR needs & service requirements and the impact these might have on the organisation
- providing advice & support on all employee relations matters including disciplinary, grievance, absence management and TUPE
- contributing to & leading on HR projects & other business projects that impact on the wider organisation
You will need:
- Up to date knowledge of employment law & best practice HR policy and practice
- Extensive experience of providing advice on complex ER matters
- The ability to build excellent relationships quickly with key members of the Leadership Team and the wider business
- Minimum of Level 5 CIPD.
Benefits include:
- Flexible Working Options: Including hybrid working.
- Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
- Birthday Leave: An extra day off for your birthday.
- Pension Plan: 5% employer contribution.
- Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
- Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
- Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
- Wellbeing Support: Employee assistance programme and wellbeing support.
- Inclusive Networks: Access to EDI networks and colleague cafes.
- Sustainable Travel: Cycle to work scheme and season ticket loans.
- Career Development: Ongoing training and support with opportunities for career progression.
About the Organisation
Join an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. The charity put them at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
The charity is proud to celebrate diversity and create a workplace where everyone feels they belong and is committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, the team offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.
You may have experience in areas such as Learning, Learning and Development, L&D, Training and Development, Learning Officer, Learning and Development Officer, L&D Officer, Training and Development Officer, HR, Human Resources, Personnel, People. #INDNFP
Please note this role is being advertised by NFP People on behalf of our client.
Public Affairs Officer
Location: WWT Slimbridge, GL2 -Hybrid + Travel
Salary: £31,680 per annum
Contract: Permanent
About The Role
Are you passionate about building a political consensus for nature restoration? Are you able to translate public support into parliamentary will? Do you want to shift the political dial for one of our most superpowered habitats?
This is an exciting opportunity to work at the heart of a well-respected and evidence-led organisation with an ambitious new strategy to restore 100,000 hectares of wetlands across the country. From providing homes for wildlife to protecting communities from flooding, we want to unlock the superpowers of wetlands so everyone can benefit.
Based in the Communications Team, you’ll work closely with our Senior Campaigns Manager and colleagues across the organisation to build and deliver a public affairs strategy that fits the ambition of our 2030 aims. With a keen eye on UK politics and an ability to build relationships with key decision-makers, you’ll help us translate widespread public support for nature into the political will for action, and the policies to follow it up.
With support from our team of experts, you will lead stakeholder engagement across government, Parliament and policy organisations, ensuring WWT’s research and strategic priorities are communicated effectively. Your work will include developing policy positions, producing briefings and reports, managing public affairs events, and gathering intelligence on the external policy landscape.
This hands-on role demands a strategic thinker with strong political insights, capable of building relationships, monitoring political environments and crafting plans and strategies that deliver the political change we need to see.
About You
We are seeking an individual with:
- Relevant experience working within a public affairs, campaigns, parliamentary or government environment.
- Proven experience of developing and delivering public affairs and advocacy plans and strategies designed to influence Government, politicians and other stakeholders.
- Experience of working closely with senior colleagues, offering strategic advice and briefings ahead of political events.
- Strong working knowledge of the UK Parliament’s political processes and an understanding of the current political environment, including parliamentary tools and processes.
- Confidence building a network of strong and positive relationships with government officials, including politicians and civil servants to affect policy change.
- Confidence representing an organisation and its cause with high-profile and political audiences.
- Familiarity with campaigning to build political and public support that leads to policy change.
- Strong writing skills, confident communicating complex issues clearly and succinctly, and adapting style for different audiences.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from our Employee Assistance Programme
We are based in Slimbridge Wetland Centre, Gloucestershire, but support hybrid working with an expectation for team members to be in Slimbridge at least once a week. While this post is based at a WWT site with the opportunity for hybrid working, travel will be necessary for parliamentary purposes, including outside of normal business hours when required.
If you want to make a direct contribution to the conservation of wetlands and wetland wildlife at a critical moment for the natural world, then click apply.
Closing Date: 18th January 2026
We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Restore Wetlands and Unlock their Power



The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. The IRC UK has been delivering Resettlement Asylum and Integration (RAI) programme in the UK since 2021, working in partnership with local councils, providing integration support to resettled refugees in Southeast England and now has the opportunity to support Resettled Refugees in Hampshire.
In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.
The Purpose of the Role
The Economic Empowerment (EE) Programme Manager oversees the development, implementation, and completion of all grants, contracts and activities related to the Economic Empowerment department, including refugee employment, workforce development, small business development, and financial capabilities. The portfolio currently includes a large private donor grant and several small local authority contracts. Responsibilities include supervision of economic empowerment staff, primarily the ESOL & Adult Education Lead and Employment Caseworkers, and ensuring compliance with programme requirements.
Key Working Relationships:
Position directly supervises: ESOL & Adult Education Lead and Employment Caseworkers and work closely with the Finance Manager, other Programmes Managers, Senior Programme Development Advisor and other departments where there is overlap in client caseload.
The position work with external partners such as Community-based organisations, employers, and workforce agencies.
Key Accountabilities:
Oversight and growth of Programmes:
- Effectively manage the development, implementation, compliance, and completion of all grants and contracts within the department.
- Responsible for the development of grant proposals, including working with the Senior Programme Development Advisor to find new opportunities and strengthen donor relations to grow the EE portfolio of work.
- Monitor the provision of services through regular and systematic case file reviews, and quality assurance protocols including data QA to ensure compliance with donor requirements and provision of quality services.
Staff Supervision and Other Responsibilities:
- Participate as an active member of the RAI management team and relevant internal and external groups.
- Support the Economic Empowerment team members; formally evaluate team and individual performance to ensure objectives have been met.
- Recruit and train staff in all aspects of economic empowerment programmes responsibilities.
- Represent IRC in public, professional and governmental forums.
- Facilitate interdepartmental communication and information sharing for monthly newsletters, program reports, etc.
- Other duties as assigned.
PERSON SPECIFICATION
Skills, Knowledge and Qualifications:
- Strong analytical and training skills; excellent written and oral communication skills.
- Highly organized self-starter with proven success managing multiple priorities, making critical decisions, and delivering results in a fast-paced environment with tight deadlines.
- Solid diplomacy, relationship building and networking skills; ability to effectively manage internal and external relationships, including community stakeholders and donors.
- Demonstrated success achieving goals and communicating effectively a multi-cultural environment.
- Fluent in English, both spoken and written. Proficiency in a second language desirable.
- Demonstrated proficiency in working with MS Office applications, with strong command of Excel
- Strong understanding of the UK employment support ecosystem, including Jobcentre Plus, local authorities, DWP-commissioned programmes (e.g., Connect to work, Restart, Flexible Support Fund), adult education funding (AEB, Multiply), and local careers/employer networks***.
- Knowledge of employer needs, labour market trends, and sector-based recruitment models in the UK (e.g., health & social care, hospitality, logistics, construction).
Experience:
- Minimum five years of related program management experience including staff management, program development, and monitoring and evaluation***.
- Minimum of three or more years’ experience implementing economic empowerment programmes; this could include workforce development, financial inclusion, and/or small business development programmes***
- Knowledge and familiarity with UK integration services for refugees, asylum seekers, and migrants***
- Demonstrated experience working with relevant key partners including industry/private sector, adult education and/or colleges, workforce system, public benefits system(s), financial service(s) providers, and/or small business centers strongly preferred
- Previous fundraising and grant writing experience
- Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality. Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives.
- Direct experience delivering economic empowerment programmes tailored to people facing barriers such as refugees, migrants, women returning to work, long-term unemployed or ESOL learners***
- Knowledge of effective approaches for: ESOL-for-Employment models; Skills assessments and vocational profiling; CV and interview preparation, coaching, and workplace readiness; Sector-based work academies (SWAP), work experience and employer engagement; Self-employment/micro-enterprise pathways relevant to refugee communities
- Track record building partnerships with UK employers and training providers to create inclusive recruitment pipelines.
- Experience influencing employers to adopt refugee-inclusive recruitment practices (e.g., guaranteed interviews, contextual hiring, supported placements).
The mission of the IRC is to help people whose lives and livelihoods are shattered by conflict and disaster.





