Entry level jobs

The Digital Communications Officer reports to the Digital Communications Manager. The post holder plays a key supporting role in communicating the work of the Trust – including its research, policy priorities, programmes, and alumni stories – to external audiences. This is a newly created role, introduced to expand our digital communications capacity and significantly grow our digital presence.

The Digital Communications Officer will work alongside the Digital Communications Manager to create, coordinate and maintain our digital output. They will need to have flexible skills across both web and social, and a strong ability to create eye-catching visuals and produce high-quality video content. This is an exciting opportunity for a creative and proactive individual to create engaging content, ramp up production of cross-platform video content, and introduce new digital innovations as the Trust seeks to explore new avenues to grow its reach.

Main duties

Social Media

• Take a lead on content creation for the Trust’s social media, writing crisp copy and creating engaging visuals suitable for a range of audiences across LinkedIn, X, Bluesky, Facebook, Instagram, and TikTok.

• Co-lead on the production of cross-platform video content, with a particular focus on TikTok and Instagram. Work with the Digital Communications Manager, Senior Programmes Officer: Marketing and Communications, and other colleagues to generate content ideas relevant to the Trust’s key areas of activity. Take an active, hands-on role in the planning, filming, and editing of innovative video content.

• Support with the day-to-day management of various socials platforms, including monitoring user engagement and answering inbox queries.

• Alongside the Digital Communications Manager, liaise with research colleagues to convert research outputs into engaging socials content, and work with colleagues in the programmes team to create impactful socials content promoting their work.

• Monitor social media engagement and activity more broadly, ensuring team members are aware of key developments and identifying examples of best practice in the sector.

• Advise and support all colleagues as necessary with their use of social media.

Website and Digital Communications

• Support with the management of the Sutton Trust website, and associated microsites, and the COSMO website, ensuring they are updated and remain responsive to the needs of our different audiences of students, teachers, policymakers, academics, funders and media.

• Work with external web developers to drive forward improvements to the Trust’s websites, ensuring quality user experience and SEO optimisation.

• Use Google Analytics and other monitoring tools to evaluate website performance and inform improvements. Work with a digital agency to manage the Trust’s Google Ads Grant Account and shape our approach to paid search advertising.

• Support with the maintenance of a proactive and diverse programme of blog content, helping to identify potential pieces from internal and external authors.

• Develop the Trust’s regular email newsletter, including drafting high quality content.

• Support with the formatting of research outputs and the design of other digital assets (such as charts), including those related to the COSMO Study.

Other

• Work with colleagues to maintain communications and content planning grids.

• Track and assess digital engagement in detail and assist with communicating performance to team members.

• Keep abreast of digital developments, assisting the Digital Communications Manager in providing expertise to the wider organisation.

• Proactively suggest improvements to the Trust’s digital communications approach.

• Write copy as required.

• Feed into the wider work of the Research and Communications Team.

• Other duties as necessary from time to time.

Person Specification

We welcome applications from individuals who have:

• Excellent verbal and written communication skills

• A strong understanding of using Canva (as well as Adobe Photoshop, Adobe InDesign and/or Adobe Illustrator) to design engaging and creative graphics for social media.

• Experience of creating cross-platform video content for social media (experience producing vertical video for TikTok and/or Instagram is particularly desirable). Basic videography, photography and editing skills would be advantageous.

• Experience of using various social media platforms and creating high-quality content.

• A good knowledge of and some experience in managing a website, including basic knowledge of HTML and CSS, experience of WordPress and an understanding of Google Analytics.

• An eye for detail, and the ability to work accurately to tight deadlines.

We are also looking for an individual who:

• Is sympathetic to the aims of the Trust and its mission to address educational disadvantage.

• Has first-class interpersonal skills.

• Is willing to take on other duties from time-to-time as needed in a busy team.

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full-time, Permanent

• Salary: £32,000-£36,000

• Working location: Minimum of 2 office days per week

• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.

• Hours: The standard working hours are 9am to 5pm, Monday to Friday and may also be required to attend events / meetings outside of their normal working hours during weekday evenings and occasionally at weekends

• DBS check may be required

Interviews

Applications should reach us by midnight, 21st January 2026, with first round interviews held over Zoom on 4th February 2026, and second round interviews held at our London offices on Tuesday, 10th February 2026.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

Are you an animal lover who is passionate about delivering first-class customer service?
We’re looking for a Resourcing Administrator to ensure everyone who applies for roles with Dogs Trust has a smooth, memorable candidate experience.

What does this role do?
As Resourcing Administrator, you will:

• act as first-point of contact for job applicants, responding to queries promptly and efficiently, ensuring candidates have an excellent experience,
• support with queries from hiring managers, escalating to the rest of the Resourcing team where necessary,
• complete recruitment administration, from booking interviews via the system, to providing candidates with interview feedback. 

Interviews for this role are provisionally scheduled for Tuesday 20th January 2026, and will take place on Teams.

Could this be you?
To be successful in this role, you’ll need some administration experience, ideally in an HR context, with familiarity around the importance of GDPR. We’re looking for someone with customer service experience, who understands the importance of communicating with candidates professionally and politely, and delivering a prompt, high quality service in all interactions. You’ll also need to be organised, as this role looks after some high-traffic inboxes, with excellent attention to detail and the ability to juggle multiple tasks simultaneously.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Youth Delivery Mentoring Officer

We are looking for a skilled, committed, and passionate individual with experience within the youth work sector (this could be in a voluntary capacity). Whilst developing our focus around youth engagement and early intervention techniques, we recognise the importance of having individuals who really want to make a difference in the lives of young people. The successful applicant will understand our values, ethos and principles as an organisation and will demonstrate a strong desire to contribute to and deliver meaningful and effective youth work. 

Main Purpose of this Role

This is an exciting role at Reaching Higher and demonstrates our uncompromising commitment to playing our part to positive impact the lives of young people and their families. This role has been designed to lead on the delivery of our work and play a central role in creating meaningful experiences for young people via school and community-based youth projects.The purpose of this role is help ensure high-quality support for young people across our various programmes, in line with our mentoring ethos, helping to build an even stronger rapport with those we currently serve and improving accessibility for new young people being referred to us. 

About Reaching Higher 

Reaching Higher is a youth organisation which works with almost 2000 young people aged 10 - 18 each year across Croydon and surrounding boroughs. Developed in partnership with local churches, we are a youth-led charity with a Christian ethos.We place particular emphasis on providing mentoring support to young people and facilitating their development as leaders. We have established strong links with key local, London and UK-wide organisations and our approach leads us into regular working contact with partner schools, community groups and churches. 

About this Internship

The Youth-Led Digital Campaigns Internship role is a twelve-month paid internship beginning in March 2026.

The Jack Petchey Internship development programme is designed for young people who are leaving further or higher education and starting out in the youth/charity sector - or young people who are looking to transfer into, or take their next career step in, the youth/charity sector.

The funding provides support to young people in London and Essex. We would therefore expect applicants to have a strong connection with London and ideally be currently living in or close to Croydon where our work is located.

Main purpose of this role:

We are looking for someone creative, confident and passionate about empowering young people. You will play a hands-on role in both the delivery and development of digital and media-based opportunities for young people, while helping to shape and deliver Reaching Higher’s youth-led digital fundraising and media strategy.

This internship will give you the chance to gain valuable experience across media, marketing, and youth work-alongside training, mentoring, and networking opportunities with other interns from youth organisations across London and Essex.

We are looking for applicants with some experience in the youth work sector (this could be in a voluntary capacity). The successful applicant will understand our organisational values and culture and demonstrate a strong desire to contribute to Reaching Higher’s vision to empower young people to be leaders of their own lives.

About this Internship

The Youth Voice Development Officer is a 12-month internship starting in March 2026. It is part of the Rank Foundation’s Time 2 Shine Leadership programme, and the successful candidate will need to commit to attending a range of training events throughout the year which are delivered by the Rank Foundation. Travel and accommodation will be provided.

Main Purpose of this Role:

The role’s main purpose is to support the delivery and monitoring of Reaching Higher’s Youth Voice strategy by working closely with the Head of Contextual Youth Work (Community) and empowering young people to meaningfully shape and share their voices. This includes supporting young people to co-develop and co-deliver Youth Voice training for a range of stakeholders, preparing and accompanying them to facilitated meetings with key leaders across Croydon’s schools, statutory services and community organisations, and ensuring their perspectives are heard and valued. The role also involves planning and delivering regular training and development opportunities for Youth Board members, supporting youth-led events such as the annual community meal, and mentoring a small cohort of young people to build their confidence, skills and leadership capacity.

Overview of post: 

This is a 12-month internship starting in March 2026, supported by the Jack Petchey Internship 
Programme. The successful candidate must be available to take up the post by Monday 23rd
March 2026. This internship is designed to provide a structured learning and development 
opportunity for someone interested in building a career in the youth, charity, and/or community 
sector. The post-holder will gain specialist knowledge working with unpaid Carers and their 
families, as well as exposure to how the broader health, social care, and education sectors
operate.

The post-holder will support the delivery of activities and breaks for Young Carers (YCs) and 
Young Adult Carers (YACs), including social, educational, and wellbeing groups, groups which 
support YC and YAC personal development, create opportunities to build friendships and peer 
support networks as well as provide time out from caring roles. 

They will help raise awareness of Young Carers by attending e.g. outreach events and school 
assemblies alongside staff, will contribute to identifying new YCs, and undertake a specific 
project focused on engaging more YACs aged 18–25. This project will involve researching their 
needs and preferences and piloting activities to meet these.

Through Sutton Carers Centre’s support and the additional opportunities provided by the Jack 
Petchey Internship Programme, this internship offers a high-quality, developmental experience 
for someone starting out in the sector. It could be particularly rewarding for someone who has 
lived experience of caring and/or wants to develop specialist knowledge and skills in this area. 
Principal Tasks
Activity Delivery
• Support the planning, organisation, and delivery of creative, educational, therapeutic 
and/or social group activities, workshops, and trips for YCs and YACs. 
• Attend school assemblies and other outreach events with colleagues to raise awareness 
of Young Carers and help identify new referrals.
• Encourage YCs/YACs to participate in the planning and shaping of activities, including 
through forums and feedback.
• Contribute to creating safe, inclusive, and positive environments where YCs/YACs feel 
valued and supported.
Young Adult Carers Project
• Lead a time-limited project to engage YACs (18–25), engaging with currently identified 
YACs about their interests and barriers to participation.
• Design and pilot a programme of activities and breaks based on findings, with support 
from colleagues.
• Contribute ideas of how we can identify and support more YACs. 
• Share learning and recommendations with the wider team to inform future service 
delivery.
Learning and Development
• Take part in regular supervision, induction and a structured training programme, 
including safeguarding, project planning, group work, and communication skills.
• Shadow colleagues across Sutton Carers Centre to build knowledge of Carer support 
and wider health and social care systems.
• Receive mentoring to support professional and personal development.
Partnerships and Networking
• Work alongside staff to liaise with schools, colleges, and other community organisations, 
as well as colleagues in social care and health settings.
• Build relationships with external partners, providing opportunities to network with other
organisations and potential employers.
• Help promote SCC’s activities through newsletters, social media, and events.
Monitoring and Evaluation
• Support the collection of feedback and monitoring data from activities and events.
• Assist with record keeping, reporting, and communications.
Policies & Procedures:
• Carry out the above duties with due regard at all times to the Equality, Diversity & 
Inclusion, Data Protection & Confidentiality, Safeguarding, Environmental, Business 
Continuity, Health & Safety and all other policies and procedures of Sutton Carers 
Centre.
Other Duties
• To attend and take advantage of managerial and/or peer supervision, team/staff 
meetings and undertake appropriate training and any other professional or personal 
development.
• To develop and maintain current and accurate personal knowledge of unpaid Carers’ 
issues and any statutory or legislative changes.
• To participate in staff meetings, staff forums and training events.
• To be flexible with your availability for working hours, as the role will include very 
occasional, weekend and evening work, for which you will receive TOIL.
• To work as part of an overall team, contributing to the development of the Centre and 
participating in activities, fundraising and promotional events.
• To undertake other duties as appropriate to the post, as agreed with your Line 
Manager. 
Developmental Opportunities
As part of the Jack Petchey Internship Programme, (information here) the post-holder will also 
benefit from:
• An individual £1,000 training budget.
• A dedicated professional mentor for independent advice and guidance.
• Four personal development workshops during the year.
• The opportunity to be part of a peer support network of interns across London and 
Essex.
• Participation in Action Learning Sets with other interns.
• Attendance at a programme launch conference and an end-of-programme 
celebration.
In addition, the intern will:
• Gain experience of working directly with YCs and YACs.
• Benefit from working within a passionate, ambitious and supportive team environment as 
well as a wider community of Sutton organisations determined to effect positive change 
for young people and their families.
• Develop skills in activity planning, delivery, and evaluation.
• Learn about safeguarding, equality, and inclusive practice.
• Build competencies that will form a portfolio of evidence for future roles in the youth, 
charity and health and social care sectors.
This Job Description is not prescriptive; it outlines the key tasks of the post-holder and 
is subject to change in consultation with the post-holder.

Beyond Reflections is a charity supporting the needs of Trans+, Non-Binary people including friends and allies. We are looking for an inspriing person who can continue to grow and develop the charity so it continues to advance and improve its impact and sustainability - a full job lack is avalable.

More details can be found at our website where a job pack has full details

About Beyond Reflections

Beyond Reflections is a UK charity providing dedicated mental-wellbeing support to Trans+ people, as well as to their families,

friends, and allies. We offer a combination of group support, one-to-one services, and therapeutic interventions delivered by experienced case workers, counsellors, and therapists.

Our work spans both online and in-person settings, ensuring support is accessible, confidential, and rooted in compassion.

From facilitated support groups and tailored counselling to mentoring, safe social spaces, and specialist guidance, we aim to meet people where they are and provide the right help at the right time.

We play a wider role in strengthening inclusion across society. Our training and development programmes, which have been delivered to organisations such as the CPS, Hampshire Police, B&Q, and the University of Southampton, focus on Trans+ awareness, allyship, leadership coaching, conflict resolution, and policy development. All income from this work goes directly into our hardship fund, enabling us to support those who would otherwise be unable to access help.

Volunteers are an essential part of our organisation. They contribute across support services, events, administration, and governance, bringing a wide range of lived experiences and skills. We provide a supportive environment for volunteers to grow, develop, and contribute to meaningful change.

Our Services

Support Groups and Community Spaces

One-to-One Support

Therapy and Counselling

Mentoring

Practical Support

Job Description and Person Specification

Please read this job description and person specification carefully to help you write your cover letter and tell us how you meet our requirements for the role. We are looking for potential from applicants. Job TItle Chief Executive Officer (CEO)

Salary £40,000 - £52,000 per annum (FTE)

Hours 0.8 - 1 FTE, with some flexibility required to meet organisational needs.

Location Southampton, 3-4 days in the office with options to work remotely when required.

Reports To Board of Trustees

Responsible For Members Coordinator and Admin, Volunteer Coordinator, Revenue Coordinator, Therapeutic Lead. Contractors, including Supervision Lead, Bid Support and Social Media/PR.

Job Description

The Chief Executive will provide clear, compassionate, and forward-looking leadership that strengthens Beyond Reflections’ impact and ensures our services remain safe, accessible, and responsive to the needs of the Trans+ community. They will translate the Board’s vision into organisational strategy, oversee effective operations, and build a culture rooted in our values of respect, inclusion, and empowerment. They will be responsible for guiding the charity through a period of growth in response to increasing demand. This includes developing partnerships across the charity and public sectors, driving financial sustainability, supporting staff and volunteers, and ensuring our services maintain the highest standards of quality and safeguarding.

Key Responsibilities

Strategic Leadership & Organisational Development

● Lead the delivery of the charity’s strategic plan, ensuring the organisation remains responsive to the needs of the Trans+ community.

● Identify opportunities for growth, innovation, and collaboration across the sector.

● Translate strategic priorities into clear operational objectives and measurable outcomes.

Governance, Risk & Compliance

● Act as the primary link between the Board of Trustees and the organisation, ensuring clear communication and timely implementation of Board decisions.

● Ensure full compliance with charity law, safeguarding requirements, quality standards, and regulatory obligations.

● Provide clear, accurate reporting to the Board to support effective governance and decision-making.

● Maintain strong organisational risk management and business continuity processes.

Operational Leadership & Service Delivery

● Oversee high-quality delivery of all services, including support groups, counselling, therapy, mentoring, training, and volunteering programmes.

● Lead and support the senior management team (e.g., Operations, Therapeutic, and Fundraising leads) to ensure effective operational oversight.

● Promote continuous improvement, data-informed decision-making, and consistent service standards across online and in-person provision.

People, Culture & Wellbeing

● Foster an inclusive, trauma-informed, and person-centred organisational culture that reflects the charity’s values.

● Recruit, lead, and develop staff, ensuring strong performance and wellbeing.

● Support and integrate volunteers across service delivery, promoting engagement, recognition, and effective practice.

External Relations & Partnerships

● Act as an ambassador for Beyond Reflections, representing the charity to funders, partners, policymakers, statutory bodies, and the media.

● Build strategic partnerships, including collaboration with broader LGBTQIA+ organisations and health/social care providers.

● Advocate for Trans+ people, contributing to policy, awareness, and sector development.

● Ensure member voices inform organisational decisions and strategic direction.

Finance, Fundraising & Sustainability

● Lead financial planning, budgeting, and stewardship to ensure sustainability and value for money.

● Grow diversified income streams, including unrestricted funding, grants, training revenue, and corporate partnerships.

● Maintain relationships with funders, commissioners, donors, and commercial partners.

Person Specification

We know that no candidate will meet every single requirement in this pack, and we strongly encourage you to apply even if you’re unsure you tick every box. If you share our values, bring relevant experience, and feel motivated by our mission, we’d be very glad to hear from you.

Essential Desirable

Significant senior leadership experience, preferably in the charity, social care, or mental health sectors.

Lived experience as a trans, non-binary, or gender-diverse person, or personal experience connected to the Trans+ community.

Deep understanding of issues facing trans+ (gender-diverse) communities, or lived experience.

Experience in designing or delivering training programmes for organisations.

Proven track record in strategic planning, financial management, and fundraising.

Experience of mental health or therapeutic service delivery.

People-management skills: experience managing teams, developing staff, and supporting volunteers.

Network of relationships in the LGBTQIA+ sector, statutory bodies, or philanthropic funding landscape.

Excellent communication and stakeholder-engagement skills, including public speaking, advocacy, and partnership building.

Experience scaling organisations, diversifying income, or developing trading/social enterprise models.

Strong governance knowledge and experience working with or reporting to a Board of Trustees.

Understanding of digital transformation and digital service delivery.

Commitment to safeguarding, equality, diversity, inclusion, and trauma-informed practice.

Experience overseeing remote, hybrid or multi-site teams.

Demonstrated ability to lead in emotionally complex environments and maintain professional boundaries.

Familiarity with commissioning processes and local authority partnership models.

How to Apply

Submitting an application

To apply for this role please submit your CV and a cover letter to us

Your cover letter should address the following questions and be no longer than one A4 page:

1. 2. Why do you want to be part of Beyond Reflections?

How do your skills and experience meet what is set out in this Job Description?

To be considered for the role you must submit your application by the deadline. We want to see people at their best and so of course will make any reasonable adjustments relating to long-term conditions or disabilities that you need to help you perform at your best. Please let us know if this applies to completing your written application. We also ask you to let us know when submitting your application if you have any requirements for accessibility-related adjustments if you are selected for an interview.

Interviews

First-round interviews will take place in the week commencing 9th February 2026 and will take place online. Second-round interviews will take place w/c 16th February, where you will be asked to give a presentations to Trustees. If you are successful through these stages, you will be invited to the BR offices during the week of 23rd February. If you will be unavailable for any of these dates please mention this in your application email. These dates may be extended subject to the number of applications.

References and eligibility checks

Once we have identified a preferred candidate via the interview process, we will carry out reference checks and legally required checks of eligibility to work in the UK before making a final job offer.

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our vibrant team in the bustling heart of Birmingham.

As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. You will deliver a range of statutory advocacy services including Independent Mental Capacity Advocacy (IMCA), Independent Mental Health Advocacy (IMHA) and Care Act Advocacy. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.

Hours of Work: Full-Time: 37 hours, working between Monday to Friday 9am - 5pm

Location: Home based with travel around the Birmingham area.
(Applicants must live within the area; have a full driver’s licence and access to their own transport)

Salary: Starting Salary of £24,242.40 per annum

Contract type: Permanent

Independent Advocate Requirements:

Strong communication and time management skills to successfully work remotely.
Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
Demonstrable experience working with vulnerable adults.
Working knowledge of public and voluntary organisations.

Benefits:

25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
Discretionary shutdown days at Christmas with up to 4 additional days leave.
1 Community Leave Day per annum.
Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
Auto enrolment Pension plan
Death in service cover.
Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

Think you are the perfect fit for this Independent Advocate role? Don't wait, click apply now!

Closing Date: 9AM, Friday 6th February 2026 (We reserve the right to close this vacancy early)

Interview Date: TBC

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.

Reception Administrator

St Pauls Advice Centre is recruiting a Reception Administrator to provide a professional, welcoming front-of-house service for clients, partners, and visitors.

This is a key operational role. You will be the first point of contact and play a central part in making sure people can access the right help, at the right time, in the right way.

About St Pauls Advice Centre

We work to reduce poverty and inequality by providing free, independent advice on social welfare law.
Our services include debt, benefits, housing, immigration, and related issues.
Demand is high and growing, particularly in communities facing multiple disadvantages.

The role

You will:

• Welcome clients and visitors in person and by phone.
• Triage enquiries and identify what support is needed.
• Provide clear information and manage expectations about waiting times and processes.
• Handle incoming calls, messages, and post.
• Carry out general administrative tasks to support the wider team.

This role requires calm judgement, good communication, and the ability to manage competing demands in a busy environment.

What we are looking for

You will have:

• Strong communication and interpersonal skills.
• Good organisational skills and attention to detail.
• The ability to work well both independently and as part of a team.
• A commitment to equality, diversity, and inclusion.
• Fluent spoken and written English.

Desirable:

• A community language such as Somali, Hindi, or Urdu.
• Experience in a reception, customer service, or advice setting.

Pay and conditions

• Salary: £9,344.23 to £11,680.29 actual salary
  (£27,254 full-time equivalent, NJC point 9)
• Hours: 12 to 15 hours per week
  Working days: Monday, Tuesday, and Thursday
• Annual leave: 30 days full-time equivalent, pro rata
  Plus 3 additional days between Christmas and New Year
• Pension: 5% employer contribution
• Employer: Living Wage Employer
• Flexible working supported where possible

How to apply

For the full job description, person specification, and application form, visit the St Pauls Advice Centre website.

Closing date: Monday 2 February 2026 at 10:00 am
Interviews: Tuesday 9 February 2026

Overview

This is a fantastic opportunity for a highly organised individual to assist the Membership Services Senior Manager.

Supporting the day-to-day operations of our membership function, the successful candidate will be pro-active and highly organised. This role is vital in ensuring a positive experience for current and prospective members, maintaining accurate records, supporting recruitment and retention activities, and contributing to our communications and engagement efforts.

Scope and Accountability:

Membership Administration

• Maintain and update member records in the CRM system, ensuring accuracy and data integrity.
• Process new membership applications, renewals, and resignations.
• Raise invoices for membership fees in accordance with finance procedures.
• Track and chase outstanding invoices in a timely and professional manner.

Member Engagement & Communications

• Draft and schedule e-blasts.
• Reach out to members to gather content, case studies, testimonials, and updates to feature across newsletters, campaigns, and advocacy work.
• Support the coordination of member surveys, feedback initiatives, and engagement campaigns.
• Respond to membership enquiries via email, in a timely manner.
• Assist with member onboarding and relationship management.

Prospect Research & Recruitment Support

• Research prospective members, and opportunities to support membership growth.
• Assist in the development of recruitment materials and outreach campaigns.

 Events & Campaign Support

• Assist with organising member events, webinars, and briefings.
• Support event administration including registrations and attendee communications.
• Assist with our Young Systems Leaders awards programme – communications for the award and supporting online workshops.

Other Administrative Support

• Maintain internal filing systems and documentation related to membership activities.
• Support cross-departmental projects where membership data or insight is required.
• Contribute to improving membership processes and identifying opportunities for efficiency.
• Provide general administrative assistance to the Senior Membership Manager and wider team.

General

• To respect the personal choice and lifestyles of colleagues those with whom we come into contact, ensuring that equal opportunity principles are always applied.
• To be an ambassador for IAPB and demonstrate IAPB organisational behaviours – Ambitious, Collaborative, Inclusive and Strategic.

Skills & experience

• Strong administrative experience, ideally within a membership body, charity, association, or customer-focused environment.
• Proficient in the use CRM systems and confident handling data.
• Excellent written and verbal communication skills.
• Strong attention to detail and highly organised.
• Ability to handle multiple tasks and meet deadlines.
• Experience using email marketing tools.
• The ability to operate autonomously.
• Excellent interpersonal skills, including the confidence and ability to deal with senior stakeholders.
• A collaborative approach.
• Commitment to the values and behaviours of IAPB.

Other Information

• Benefits include 30 days annual leave (plus statutory bank holidays)
• Pension scheme – 10% Employer contribution, no minimum employee contribution
• Group life assurance
• Hybrid working - this role will require 1 day a week (Tuesday) in our London office, the rest of the time will be home based. 
• Flexible working
• Employee Assistance Provider
• Various family friendly policies
• We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

About us

The International Agency for the Prevention of Blindness (IAPB) is the overarching alliance for the global eye health sector dedicated to eliminating the global vision crisis. A global network spread across 100+ countries, of the most brilliant and committed non-profits, philanthropists, public and private organisations.

There are 1.1 billion people living with sight loss because they don't have access to eye care services. We are making the case loudly and repeatedly that access to eye health services are vital to everything, for everyone.

IAPB, on behalf of its network, holds trusted relationships with the United Nations and the World Health Organization. No one else is operating under this same model with the same reach. We are a growing and successful international organisation registered as a charity in the UK with a dedicated staff team located around the world.

We are seeking someone to be a part of our journey and help us achieve our goals. We are a small charity with a supportive can-do attitude. We are informal but professional and work flexibly. This role offers a real opportunity for someone to contribute our development and progress towards our goals.

To apply:

Please apply via CharityJob. Closing date 18th January 2026.

Due to the volume of applications received, we are unable to respond to everyone. If you have not heard from us within 28 days of the closing date, please assume your application has been unsuccessful. 

We are looking to recruit HOPELINE247 Advisers to provide individually tailored suicide prevention advice and guidance to young people and those who are concerned for them via our national multi-channel helpline HOPELINE247 and deliver suicide prevention training online and in community settings across the UK.

What you will do:

• Work as part of a team providing suicide prevention support to a range of clients via multichannel communication platforms.
• Work on a 7-day shift system including evening and weekends
• Use professional judgement to assess the needs of the service users who present with risk to life and manage and report any matters related to safeguarding. 
• Maintain accurate records and input data monitoring into the data base system.
• Participate in clinical supervision and reflective practise. 
• Provide training, mentoring and coaching to new recruits.

To be successful in this role you will have:

• a degree or professional qualification in Health or Social Care, Community Work or a related discipline
• previous experience of working in an advisory capacity in suicide prevention or mental health
• a proven record of working directly with vulnerable young people
• experience of providing advice and guidance via multiple communication channels
• the ability to empathise, support and build rapport with suicidal people and those who care about them, remaining non-judgemental and adhering to the remit of the service

Salary: NALC Scale SCP 24-28 (Starting salary of £29,510 per annum based on working 30 hours per week progressing incrementally to £32,626 per annum)

Hours:  30 hours per week over 4 days as part of a team that work 8.5 hour shifts between 07:30am and 22:30.

Location: Warrington

Contract: Permanent

Benefits: You will receive 28 days annual leave plus Bank Holidays (pro rata for part time workers), hybrid and flexible working arrangements, an attractive pension scheme, Simply Health membership and enhanced sick pay. Please visit our website for more details.

Closing date: Midnight – 25th January 2026

We reserve the right to close the vacancy earlier if we receive sufficient applications so, please submit your application as soon as possible.

PAPYRUS is committed to the principle of equal opportunity in employment and its recruitment policies are designed to ensure that no job applicant or employee receives less favourable treatment on the grounds of age, disability, gender re-assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

PAPYRUS is committed to safeguarding all children, young people and adults at risk that interact with the organisation. The organisation recognises its responsibility to safeguard the welfare of these vulnerable groups by a commitment to procedures to protect them. The charity expects all staff and volunteers to fully support and promote these commitments.

Do you want to work for an organisation that makes a real difference, every day, to people from all walks of life? This is an exciting opportunity to contribute to BIAS’s mission of reducing social isolation among older Irish people and creating a warm and welcoming space for the whole community.

The Active Ageing Coordinator will run BIAS’s very popular twice-weekly active ageing lunch clubs in Dollis Hill and Cricklewood, which attract over 50 attendees per session, working with a team of volunteers to coordinate activities including Irish music, dancing and bingo. We are looking for a dynamic, enthusiastic person who is happy to take a hands-on approach to the development and delivery of our active ageing project. You will need to have strong people skills and the ability to proactively build positive relationships with volunteers and service users, along with excellent organisational abilities.

The project (funded by the Irish Government’s Emigrant Support Programme) will also involve delivering occasional special events for club members, such as St Patrick’s Day and Christmas celebrations and health and wellbeing days. You will need a strong capacity to build relationships and partnerships with other organisations and community groups in the borough, and a willingness to work with the leadership team on the marketing and development of the clubs, including via social media.

MAIN RESPONSIBILITIES

• Take the lead on the day-to-day running of BIAS’s two active ageing clubs in Brent, ensuring that they are welcoming, accessible and available to all.
• Carry out administrative tasks necessary for the successful running of the clubs, including shopping for club supplies, preparing refreshments, setting up music, organising entertainment and banking attendance fees, working within agreed budgets.
• Ensure the safety and wellbeing of all club members during club sessions, and manage communication and additional engagement with members outside of club sessions.
• Record and maintain member and attendance information in BIAS’s client management system.
• Where needed and possible, provide support to BIAS’s Active Ageing Coordinator in Haringey borough, and cooperate on joint club initiatives.
• Working in close cooperation with BIAS’s Volunteer Manager, encourage volunteer recruitment and retention and supervise volunteers during club sessions, ensuring that they have a safe working environment and a positive, fulfilling volunteering experience.
• Contribute to the promotion of the active ageing clubs in the local community, help create content and manage community interactions on BIAS’s social media accounts, and represent BIAS at occasional community events.
• Organise an annual summer outing for club members, and work closely with the leadership team on the organisation of a Christmas event for the wider BIAS community.
• Plan annual Health and Wellbeing Days in cooperation with local health networks, and work with the management team to identify other possible initiatives to improve the health and wellbeing of active ageing club members.
• Develop and maintain good relations with other cultural organisations and community groups in Brent, with the aim of promoting cooperation and cross-cultural exchanges.
• Work with the management team to identify opportunities for expansion of the active ageing project and ways to increase community engagement with BIAS.
• Attend regular supervision sessions with the Head of Operations, and be willing to undertake training and professional development as needed.

These are the basic duties required of the Active Ageing Coordinator. However, it is necessary for all staff to be flexible and you may be required from time to time to perform other reasonable duties which are required for the efficient running of the organisation. We will also offer training opportunities to support your career development.

Candidates must be eligible to work in the UK. This post will require travel to club venues and transport of club supplies, so access to a car is required.

ABOUT BIAS

BIAS is a local charity which has supported England’s largest Irish community for over forty-five years. We deliver our support through our welfare advice drop-in service, our active ageing clubs and our Be-a-friend volunteer scheme. We raise over £2 million in extra income for the most vulnerable every year and have over 3000 attendances at our club services. BIAS has exciting plans for further expansion and has a range of medium- to long-term grant funding streams, including from Ireland’s Emigrant Support Programme.

HOW TO APPLY

To apply, please submit a CV and cover letter. Your cover letter should demonstrate how you meet the essential and desirable criteria for this role (set out in the person specification), with supporting examples.

The deadline for applications is 30th January 2026 but we encourage candidates to apply as soon as possible as interviews may be carried out on a rolling basis.

As an Engagement Centre Assistant, you’ll care for our supporters and guide them through their journey with Compassion. You’ll answer incoming enquiries and initiate outgoing enquiries by phone, SMS, email, letter, live chat and social media. You’ll help our supporters grow in engagement with their sponsored children and Compassion’s ministry. 

By doing this well and delivering excellent customer service, you’ll encourage our supporters to participate fully in the global movement of Compassion so that together, we can release more children from poverty in Jesus’ name. 

Key Responsibilities

• Actively maintain and promote Compassion UK’s Christian ethos and values 
• Build relationships with supporters to ensure they are known, loved, connected, and ignited to action.

The successful candidate will have:

• Customer service experience.  Demonstrated ability to engage customers and manage their inquiries effectively. 
• Core computer and administration skills. Experience with basic office systems such as Outlook, Teams, and Word is required.   
• Able to work independently and as part of a team. Pursues targets, maintains quality, and handles challenging inquiries with patience, prioritising supporters' interests. 
• A great listener and communicator. Actively listens, balances friendliness with professionalism, adapts communication, and clearly explains complex situations.
• Adaptable, flexible, and resilient.  Comfortable in fast-paced settings, meets objectives with high quality, handles tough inquiries patiently, and adapts to flexible schedules to prioritise supporters. 
• There’s an occupational requirement for the holder of this role to be a practising Christian, in order to promote Compassion’s ethos and help others to experience, explore and express the faith-based motivation of our work. (You can read more about this in our Policy on Posts to be Held by Christians.)

Location, hours and benefits

Office-based at Compassion House, Fleet, Hampshire

Hours
Full-time | 35 hours per week OR

Part-time | 21 hours per week 

You will be contracted to work between Monday to Saturday between 08:00 – 18:00, allowing for workload variations. However, the general working week will be Monday - Friday. 

In return, you will get
 

�� Enhanced annual leave. 25 days of annual leave plus bank holidays, with 3 extra gifted days at Christmas to help you rest and recharge.

�� Enhanced Pension scheme. 10% employer contribution to help you plan for the future.

�� Private medical and dental cover. Comprehensive health support for you and your family.
�� Income protection and life cover. Including 4x salary life insurance and group income protection.
�� Enhanced policies. Family-friendly leave, support for carers, and enhanced sickness leave.
�� Employee Assistance Programme (EAP). Confidential support through Help@Hand, including counselling, wellbeing resources and staff discounts.
�� Specsavers eye care vouchers. Routine eye tests and support for screen-use glasses.
�� Electric car scheme. Salary sacrifice scheme to support sustainable travel.
�� Time in lieu. Recognising your commitment and flexibility.
�� Free parking at Compassion House
�� Access to Compassion House gym. With shower facilities to support your wellbeing.
�� Access to the Company Shop.
�� Celebrating life milestones. We love to celebrate birthdays, weddings, babies and more.
�� Tea and Treat Wednesdays. A midweek moment to pause and enjoy together.
�� Fully equipped kitchen and breakout areas. Space to relax, connect and refuel.
�� Free tea, coffee and fruit in the office
�� Hot-desking freedom. Sit where you want, when you want.
�� Daily team prayers and devotionals. Time to reflect, worship and grow together.
�� Compassion updates and worship events
�� Smart casual dress code
�� Learning and development opportunities. Grow your skills through training, mentoring and coaching.
�� Recognition programmes. Including formal rewards, shout-outs, service awards and more.
�� Flexible and hybrid working. 
Apply by
10 am on 25 January 2025
Interviews will be conducted as applications are received.

*Please submit your application as early as possible as Compassion UK reserve the right to close this vacancy early. Applications will be reviewed on application prior to the closing date. We reserve the right to interview and appoint prior to the closing date if a suitable applicant applies.

Please note that we can only consider applicants who presently have the right to work in the UK.

Purpose of this role

At NEON, we know that you can’t separate the external work of the organisation from the internal work. They are so interlinked and interdependent that they both have to be given priority and resources if we want to achieve high impact. We see them as inseparable. 

So the purpose of this role is to support NEON achieving its mission by ensuring things are running smoothly:

• day-to-day through running some of our core systems and processes and being responsive to team needs

• in the long-term by helping to embed a progressive culture and working on operational projects

Key Responsibilities: 

1. Overseeing tech systems and hardware - website management, Mobilize, Nationbuilder, GDrive, Slack & other communication channels, laptops, mobiles, printers, and meeting tech & peripherals - and provide technical support to staff as well as collaborating with our external IT support providers;

2. Overseeing day to day running of the office, managing office supplies including first aid and ensuring accessibility as well as supporting hybrid working needs;

3. Supporting GDPR compliance - being the point of contact with our external advisor, supporting data champions in the hubs and managing GDPR changes; 

4. Working with the People & Ops Manager to run excellent people processes for the lifecycle of our staff from recruitment and induction to offboarding;

5. Participate in Operations projects, for example IT review & optimisation, GDPR review or programme support review;

6. Managing logistics for board & other meetings, team away days and retreats, other NEON events and other ad hoc team support, in particular for the EDs - booking meeting rooms, sorting out meeting tech or ordering food;

7. Monitor organisational accounts including generic email accounts and NEON networks;

8. Running delivery of an ops programme with the whole ops team - currently this is ops peer support network but with ambitions to expand to a formal programme;

9. Play an active part in the whole NEON team, contributing to organisation-wide plans.

Who you are:

1. You care about organisational culture and people and have some experience in this role that you want to build on. You are committed to improving conditions & processes for the benefit of your colleagues and the wider movement. 

2. You have experience dealing with people in different capacities, both internally and externally, on a day to day basis, and build strong working relationships.

3. You have the skills and drive to do day-to-day people & ops tasks listed above and want to do them as a regular part of your job. You see this as important work in itself, not just a stepping stone to other parts of NEON (though you are also keen to learn about all aspects of NEON’s work) This includes doing logistics (venue bookings, booking travel for 40+ people, organising catering etc), and “facilities” work like keeping our office running well and ensuring our team have the equipment they need to work well. 

4. You are experienced with using a range of IT and tech and are happy to learn new apps and new bits of hardware, so that you can get all of your IT tasks done well, and teach the team how to use things whether that’s updating our website, helping the team to use Slack as well as possible, or finding a new solution for hybrid working

5. Able to flex between longer term projects, regular cycle work and responsive requests - you are great at being self-motivated in order to push longer projects forward over weeks or months, as well as getting daily or weekly operational tasks done. But you can also shift your workload to turn things around on a day when it’s important.

6. You are proactive, well-organised and feel empowered to solve problems yourself when they come up (sometimes described as an “ownership mindset”), as well as balancing this with asking for help when you need it

7. Excellence is important to you and it shows in your work. Whatever you do, you do it to a high standard. To you, it doesn’t matter whether that’s making sure our office plants are all watered, or coordinating all of the logistics for one of our flagship programmes, it will be done excellently and to deadline

8. A great communicator and you know that good communication is really important to the type of work you do - you’ll be happy to use our internal comms systems (Slack, Google Suite, Asana) to keep everyone in the loop on your work, and you’ll do the same for participants on our programmes via email and phone

9. You’re willing to continuously learn and grow - you have growing levels of self-awareness and emotional intelligence, including around your own power and identity and how that means you relate to others. As a result, you’ll give and receive feedback from others well (or be willing to learn and change) and learn to give feedback well too)

10. Committed to NEON’s purpose of building the power strength of movements for social, economic and environmental justice, and to learning how to align your actions with the values of NEON: solidarity; generosity and respect and our commitment to anti-oppression

Please visit our website for more details & how to apply