Business Development Manager (Client Services) Jobs

The Gray's Inn Road supported accommodation project is an exciting new service, designed to support the mission to address rough sleeping through provision of a 16-bed short stay accommodation service.

Funded by the Department of Levelling Up Housing and Communities and the Greater London Authority, and operated in collaboration with One Housing Group and Camden Council, you will lead in setting up and delivering this new service which is aligned with a strategic vision – to make rough sleeping rare, brief, and non-recurrent.

About the role:

As the Service manager you will ensure that the service is delivered to specification, whilst remaining flexible to respond to local authority and organisational priorities. You will oversee referral and move-on processes, emphasizing ongoing client assessments and creation of personalised support plans which promote independence. The Service manager will direct the team for a consistent, high-quality, and responsive service - maximising opportunities to support the reduction of rough sleeping.

Your oversight of daily keywork, coaching, group work, and access to external services reflects a commitment to identifying suitable next placements and addressing urgent presenting needs. Managing commissioning, statutory, and internal monitoring requirements, attending contract monitoring forums, and ensuring policy adherence contribute to maintaining the service's high standards. Your dedication to quality and monitoring directly impacts client outcomes, ensuring they receive the support necessary for their recovery and overall well-being.

About you:

• You will have proven experience in leading and directing teams effectively, ensuring a consistent, high-quality, and responsive service.

• Demonstrated capability in building and maintaining strong partnerships with key organisations and stakeholders in the sector.

• Experience of leading teams to deliver client focused support, including detailed assessments, onward referrals, and tailored interventions for individuals facing multiple disadvantages.

• Dedication to safeguarding vulnerable adults, ensuring the quality of risk management plans to reduce and manage risk, whilst creating opportunities to promote independence.

• Experience of embedding and managing continuous improvement in Health & Safety and Housing Management processes to maintain a safe and compliant environment for residents and staff.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Tuesday 18th June 2024 at midnight 

Interview Date: Wednesday 26th June 2024

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Note for internal applicants: For internal SHP staff looking to apply for the role, the hiring manager will consider current SHP Service managers applying for the role as a Services manager position to manage your current service in addition to the Gray's Inn Road project. 

At Quo Vadis Trust, our mission is to empower our beneficiaries to reach their potential and live the best possible quality of life that they can. We provide supported housing to over 200 adults living with mental health needs, and we are also 'Great Place to Work' accredited. As Finance Manager at Quo Vadis Trust, you'll be at the heart of our strategic mission, supporting the organisation to deliver its financial targets. 

Annual leave and benefits:

• 24 days plus bank holidays and an extra day off for your birthday
• Life insurance
• Health care cash plan
• 24/7 employee assistance program
• Company pension with Nest
• A focus on L&D and real opportunities for career progression

Closing date: 5th July 2024, however we will be interviewing on a rolling basis and this vacancy may close sooner should a suitable candidate be found.

Purity is a full-service fundraising agency specialising in telephone and digital channels for charity and NGO fundraising. We work with clients such as Greenpeace, Prostate Cancer UK, and Air Ambulance organisations, focusing on supporter recruitment and development. We are a small team with a passion for fundraising, creating strong partnerships with our clients and providing ethical and exciting journeys for supporters.

This is an exciting opportunity for a Senior Fundraising professional to join our team. Our ideal candidate will have a passion for fundraising and knowledge of the non-profit sector. Previous experience in a senior role in telephone fundraising, team leadership and account management will be essential. They will be a great communicator and team player, leading the Client Services team and the wider Purity team in delivering fundraising campaigns for amazing causes. You will be fully supported by the CEO and the wider Senior Leadership team. Our current Client Services Director will be working on a part time consultancy basis for a period after your start date to help ensure you have the support needed to settle into the role successfully. You will continue to develop the strong relationships we have built with our charity partners, evolving their telemarketing programmes, whilst growing and innovating to support their needs and organisation growth. The role encompasses all communication channels, working with the Digital Campaign Manager to develop digital and supporting communications.

This role is a Senior Leadership role, and we are looking for someone who has clear leadership qualities who has a passion not only for fundraising, but for ethical supporter focussed fundraising.

Team Leadership

* Managing an established team of 5: Senior Account Manager, Account Manager, Accounts Manager, Innovation and Creative Manager, and Digital Campaign Manager

* An integral part of the Senior Management Team

* Working closely with our Head of IT in designing and setting up campaigns and data management

Account Management

• Strong project management skills

• Managing a high-quality client management service from you and your team

• Line management of the client services team including project management and creative roles

• Lead on business including pitches, tenders and proposals

• Developing innovative performance proposals to drive clients fundraising activity and evolve existing programmes • Creating a pipeline of annual activity in line with annual capacity

• Developing telephone and digital communications such as SMS, Email and Social campaigns

• Guiding clients in annual forecast volumes and expected results across campaigns

• Ability to create and deliver regular detailed campaign reviews which include in depth analysis of all KPI’s, data segmentation and innovation to evolve fundraising strategies

• Managing and forecasting Purity’s annual business capacity • Lead on decisions in conjunction with CEO, Directors, Head of IT and Head of Fundraising

• SLT member

• New Business acquisition when required and delivering business objectives and growth, ensuring stability of business and opportunities outside of telephone

• Ability to be flexible and respond positively to change

• Ability to form positive relationships with colleagues, clients, and the sector in general

• Work effectively under pressure, and managing the team to deal with conflicting priorities

• Be a self-starter who is keen to take responsibility for their own work and actions

• Continue to develop ad hoc social and telephone campaigns with our telephone agency partners

• Be able to demonstrate strong IT skills

• A strong understanding of quality and compliance in telephone fundraising and a passion for the third sector is essential

• Previous experience with a charity or fundraising agency working in with TM Campaigns is essential

• Creativity and digital skills are encouraged as we have a digital offering and the Client Services Director works both closely with, and managing the Digital Campaign Manager to provide end to end digital and telephone campaigns

• Ability to understand data manipulation and analysis

• Encouraging best practice across the sector

• Exceptional eye for detail

Up to £38,000 basic depending on experience, plus £12 000 on target bonus (uncapped), non-contributory pension, 25 days annual leave

Hours 9am to 5.30pm reducing to 9am to 5pm during August & December

We offer working from home 3 days per week, with 2 days in the office minimum per week. Flexible working hours offered after satisfactory completion of probationary period

Our mission at Charityjob is to help charities find great people using great technology!

As an Account Manager you will...

• Provide innovative digital job board solutions to charities and not-for-proift organisations, helping them to reach and attract their ideal candidates. You will build relationships and sales pipeline with our large customer base as well as developing new business from qualified leads and incoming calls.
• Predominantly over the phone and through video conferencing you will be able to engage clients in needs based conversations and give online demonstrations of how CharityJob works, plus the options available to meet specific recruitment needs. You will then recommend and sell recruitment solutions that range from job board packages to content driven newsletter options and industry-leading premium products.
• Join a team of salespeople who are passionate about what they do, working hard and smart for their customers. So, if you’re looking for a rewarding opportunity amongst a close team of Account Managers, working in a fast-paced environment with superb technology, then please read on....

The person we are looking for...

•  Is friendly and outgoing with a terrific phone manner
•  Takes pride in providing excellent customer service to win, keep and grow relationships
•  Is target and reward driven
•  Is IT Literate and mentally agile
•  Has an interest and knowledge in digital solutions
•  Can demonstrate success in an outbound sales environment

The Company

From launch in 2000 CharityJob has grown quickly to become the UK’s largest and busiest job board for the not for profit sector. We are the trusted recruitment partner for thousands of charities, NGO's and agencies working within the sector. We're a small friendly team where the culture is entrepreneurial, practical, approachable and fun; all within a goal-oriented environment. Our salespeople are the best in the business. 

We are only accepting applications for this role from applicants who live in the UK.

Loughborough Community Centre (LCC) was established in Brixton in 1981, as a positive outcome from the Brixton Uprisings. We operate from the Max Roach Centre in Brixton south London.   

If you're looking for a dynamic work environment with strong community values that are embedded through our approach to Listen, Collaborate and Create meaningful activities and the opportunity to make a real difference supporting vulnerable and disadvantaged children and their families, then the Business Administrator role may be the right fit for you.

It's a role full of possibilities as you will provide administrative support to trustees, a director and the wider LCC workforce. The job holder will be expected to be competent in their area of work, delivering a seamless professional service in line with the company’s mission.   

We will work together on a shared mission to create:

A safe place where children, young people and families can come together, to play, thrive and succeed.

Purpose of the job:To work within our busy and diverse community organisation to lead and be a first point of contact with office administration, organisation and communication through performing and updating administrative duties.

What you would do:

Oversight and day to day management of the overall business administration, including:

• Keeping well-organised files and records of business activity including HR and H&S
• Researching company data and archived reports
• Keeping computer databases up to date - Salesforce 
• Interacting with stakeholders either on the phone or in person
• Providing office support including stakeholder and employee support
• Following up on business communications, billing, and ordering
• Learning about the company's mission and available products/services
• Educating clients about what products/services are available and how to engage in them
• Building relationships with all stakeholders
• Preparing documents by uploading, printing, copying, and binding
• Writing and editing company correspondence
• Assisting with minor technical support
• Acting as a personal assistant to the Director and Board of Trustees
• Scheduling appointments and events
• Giving feedback on office efficiency and suggesting possible improvement

The ideal candidate will have a satisfactory Enhanced DBS check, experience of working within a business administration role, proficiency in Microsoft Office Suite, office management skills, filing, book-keeping, time management, organisation, communication, scheduling, typing, uploading, problem solving, order management, billing, multi-tasking, reporting, researching, ordering, attention to detail, invoicing, interpersonal and personal assisting skills.

What we offer: A highly competitive salary, Employee Assistance Programme for staff mental health wellbeing and support, regular socials, team building and on the job training opportunities. 

The role is subject to suitability checks and references.

Place of work: Remote, with regular monthly travel to Central London for events and meetings 

This is an exciting opportunity for a visionary, strategic and experienced leader from the charity sector to lead our efforts to provide media, communications and digital skills training and other support for charities, secure more funding and in-kind support for our work, and develop our relationships with relevant stakeholders including other charities, infrastructure organisations like NCVO, government bodies, and trusts and foundations. 

You will bring a strong understanding of the communications challenges that charities face as well as demonstrable expertise in communications training and capacity-building for charities, innovative programme design, securing grant income and other forms of funding, and working with multiple stakeholders. 

This role would suit someone with deep knowledge and experience of the UK charity sector combined with a strong interest in the latest media and communications trends and applications.

We are looking for a thought-leader who is confident about speaking at conferences and events and using social media to raise awareness about Media Trust and our work.

Key responsibilities 

• Strategic Leadership: Develop and implement strategies and new initiatives to drive growth and innovation in the range of charity services (paid and un-paid) we currently provide, drawing on sectoral insights and taking a user-led approach as much as possible. 

• Programme Oversight & Line Management: Manage the delivery to a very high standard of all our charity capacity-building and training programmes, including being a highly effective line manager for our team of dedicated charity services programme managers. 

• Grant Writing and Income Generation: Develop funding proposals and grant applications to secure new and repeat funding support for Media Trust's charity programmes and activities and lead the development team in meeting income targets through paid for training for clients including charities and funders. 

• Partnership Development: Forge effective partnerships with relevant stakeholders including other charities, infrastructure bodies like NCVO, ACEVO and The Heritage Alliance, as well as delivery partners including Equally Ours and Climate Outreach, government bodies, and trusts and foundations. 

• Representation: Represent Media Trust at charity sector and other conferences and other events and on social media, to raise awareness about Media Trust and our work. 

What we are looking for in you 

• Senior Leadership Experience: Proven track record of senior leadership in the charity sector, ideally at an infrastructure or membership organisation, including line management experience and responsibility for managing budgets. 

• Training & Capacity Building Programme Expertise: Demonstrated expertise in designing, delivering and measuring the impact of training and other capacity-building programmes for charities and under-represented communities, ideally by strengthening their media, communications and/or digital skills. 

• Business Development: Demonstrated expertise in designing and pitching for paid for training and other services. 

• Grant Writing Experience: Strong grant writing skills with a successful history of securing funding from diverse sources including government grants, trusts and foundations, and corporates. 

• Charity Sector Knowledge: A strong understanding of the communications challenges charities are facing and what interventions are working/not working. 

• Knowledge of Media & Comms Trends and Applicability to Charities: Knowledge of the latest media and communications trends and how we can work with our industry partners to ensure charities are accessing and using emerging platforms, applications, etc. 

• Confidence in Public Speaking & Using Social Media: Experience of speaking at conferences and other public events and facilitating training for a large group. You will also be confident about using your social media profile to raise awareness about Media Trust and our work.

• Outstanding Communication Skills: Very strong written and verbal communication skills, including the ability to articulate complex ideas clearly and persuasively, with the ability to adapt tone and approach for different stakeholders. 

• Commitment to Equality & Inclusion: Deep commitment to Media Trust's mission and values and a passion for social justice. 

The above job description is a guide to the work you may be required to undertake but does not form part of your contract of employment and may change from time to time to reflect changing circumstances. 

We are happy to make reasonable adjustments for applicants who need additional support at any stage of the recruitment process – please just get in touch to discuss.

ABOUT TURNING TIDES

At Turning Tides, we are dedicated to transforming lives and communities by providing vital support services to those experiencing homelessness and vulnerability. With a rich tradition of community fundraising, volunteering, and donations, we have established ourselves as a cornerstone in supporting individuals in need. Now, we’re seeking a passionate individual to join us in our journey towards sustainable growth and greater impact.

ROLE OVERVIEW

As the Senior Income Generation Manager, you will be instrumental in spearheading income generation initiatives to achieve our Business Plan objectives. Working closely with the Head of Development and Quality, as well as our Senior Leadership Team, you will envision income generation proposals that leverage our strengths and foster synergies within our community-based services. Your strategic leadership and partnership development skills will be crucial in driving our mission forward.

KEY RESPONSIBILITIES

• Researching, applying for, and managing grants, tenders, and bids, in collaboration with our Business Development Officer.
• Overseeing the Fundraising Manager and their team to maximise fundraised income through community engagement and achieve targets for service expansion.
• Collaborating with the Communications Manager to raise awareness of our services and funding needs.
• Leading strategic initiatives to foster partnerships and secure sustainable funding sources.

YOUR SKILLS AND EXPERIENCE

• Good understanding of funding sources for the public and voluntary sector, particularly within homelessness services.
• Familiarity with commissioning and procurement processes related to the voluntary sector.
• Experience in managing or delivering fundraising targets and creating comprehensive fundraising strategies.
• Proven track record in successful bid and grant applications, from conception to delivery.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical skills, with experience in utilising data to develop business cases and communication strategies.
• Exceptional written and verbal communication skills, with the ability to engage stakeholders at all levels.

STAFF BENEFITS AT TURNING TIDES

SUPPORTING YOUR WELLBEING AND GROWTH

• Flexible Working Considered: We recognise the importance of work-life balance and are committed to considering flexible working arrangements that suit your needs.
• Health Cash Plan: Gain access to a comprehensive health cash plan for contracted employees, ensuring you have the support you need for your healthcare expenses.
• Community Impact: Play a pivotal role in a community-led organisation with a profound mission, contributing to positive change and making a meaningful impact.
• Stakeholder Pension Scheme: Participate in our stakeholder pension scheme, securing your financial future with a valuable retirement savings plan.
• Healthcare and Life Assurance: Enjoy the security of a healthcare cash plan and life assurance, providing you and your loved ones with peace of mind.
• 24/7 Wellbeing Support: Access round-the-clock support for your wellbeing, offering valuable advice and money-saving resources to enhance your overall health and happiness.
• Local Discounts: Benefit from local discounts, including exclusive offers on gym memberships, promoting your physical and mental well-being.
• Generous Annual Leave: Enjoy up to 25 days of annual leave, with the potential for increases based on your service with us, providing you with the time to recharge and pursue personal interests.

JOIN OUR TEAM

If you are driven by a desire to make a tangible difference in the lives of others and possess the skills and experience to excel in this role, we want to hear from you. Join Turning Tides and be part of a team dedicated to creating positive change in our communities.

To apply, please ensure you complete an online application form, including your responses to the questions and upload a copy of your CV and complete an Equal Opportunities Questionnaire.

Successful applicants, dependent on role, will require an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

The Senior Procurement Business Partner will proactively lead and manage specific high-profile areas of spend and specialisms. You’ll be accountable for high levels of performance, setting the standard for others to follow, putting our customers first and supporting our shared mind-set to achieve our strategic objectives.

The Procurement team currently has 5 members committed to supporting our objectives.

Social connections and community activities are at the heart of creating healthier, happier lives and a flourishing society. That’s why The National Lottery Community Fund supports amazing community-led projects. And why we’re looking to make a bigger difference in the years ahead, by listening and responding to communities and by focusing on supporting bolder change.

The role will be key in reviewing process efficiency, utilising e-procurement systems, and interpreting data to inform better decision making and improvements within the function and the wider organisation.

You will work closely and collaboratively with other specialist Business Partners within the Fund, and the wider organisation and assist from time to time with any other work or special project as may be assigned. You will be in an environment and an opportunity where you will have a lot of influence over the direction of teams strategy.

You will be:

• highly skilled in key procurement principles and practices, with the ability to devise long term strategies for procurement and build trusting collaborative relationships with key stakeholders to develop a forward plan of procurement projects and actions.
• supporting the Fund and its shared service clients which will enable them to comply with statutory and regulatory frameworks and identify opportunities for innovation, key deliverables, and commercial solutions.
• improving procurement processes, as well as contributing to the development of contract management across the Fund.
• key in raising the profile of the team using your excellent relationships and network, so that business partners are engaged at an early stage and champion procurement activity throughout the organisation.
• responsible for managing and delivering a variety of projects, you will act as a key project team member on cross-departmental projects and reflecting best practice in all you do in order to protect the Fund from risk, exercise its legal rights and deliver value for money.
• Developing and maintaining guidance and template materials to manage risk and compliance and/or deliver value for money, which are fit for purpose and user friendly in line with the Fund’s Strategic Framework is an essential requirement.

Of course, you’ll also need to work within the Fund’s policies and procedures and the necessary legislation, and in a way that is in line with our vision and principles. If the role is based in Wales, or supports customers or colleagues in Wales, an understanding of Welsh language legislation and the Welsh Language Standards of the Fund is required.

Interview Date: Week commencing 1st July - virtual

Location:We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Newcastle and Newtown.

Please align your supporting statement to the criteria below, this is how your application will be scored

Essential criteria

1. Demonstrable strategic commercial awareness and strong working knowledge of key principles of procurement and supplier relationships including knowledge of Contract Management Principles.
2. Experience of procuring large value complex and/or specialist contracts through PCR15 processes.
3. Ability to demonstrate the value of procurement to stakeholders, and able to explain complex legal and regulatory requirements to non-procurement colleagues.
4. Able to work as part of a team, taking responsibility for coaching and mentoring junior colleagues.
5. Evidence experience around your approach to work in a busy environment with competing business needs and deadlines
6. Take responsibility for own continuing professional development, keeping up to date with new legislation, case law or other material changes affecting procurement.

Desirable criteria

1. Willing to work towards MCIPS qualification and other appropriate learning and development opportunities.
2. Understanding of environmental and social value issues relating to procurement

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

We are searching for a Partnerships Manager (Maternity Cover) to join Jamie’s Farm’s HQ team, working across an exciting and growing charity. You will play an important part in facilitating the further growth of the charity, forming new partnerships and thereby enabling thousands more young people to benefit from our support. This is a temporary position to cover maternity leave.

Please note: The deadline for application is 9am Monday 22nd July 2024. 

Salary

£31,500 - £36,750 pro-rata

Contract

Temporary 12 month fixed-term contract

Reports to 

Head of Operations

Direct Reports 

None 

Location 

This job will be based at our gorgeous Bath Farm, which also acts as the charity’s HQ. The successful candidate will need to be at the Bath Farm at least two days a week. This role will involve regular travel in order to build connections with potential partners and to develop relationships with all of our farms. It will also involve attendance at conferences and events, to help raise our profile. 

About Jamie’s Farm

Jamie’s Farm is a charity which helps young people to flourish at home, in education and in the community through an intensive weeklong immersion in rural life. During a busy residential stay, young people help us run large working livestock farms and tackle many challenging and unfamiliar jobs, designed to offer everyone an opportunity for achievement, thereby building their self-esteem and confidence. They live in a supportive family environment that encourages them to push themselves out of their comfort zone. Our therapeutic input makes use of individual and group sessions to allow children to reflect on their lives on the farm and back home, to draw out tangible strategies for improvements to be realised when they return home.

Our programme is shown to have long term positive impacts on the lives of the young people we support. At the end of their visit, 66% of all young people showed improved mental wellbeing. Six weeks after their visit, of those with concerning attendance, 67% were no longer of concern. Six months after their visit, of those previously at risk of permanent exclusion, 64% were no longer at risk. These dramatic changes are only possible through the combined efforts of the entire Jamie’s Farm team.

Partnerships Manager Role 

Jamie’s Farm is quickly growing to help meet the increasing needs of young people from around the UK. The legacy of the pandemic, increasing mental health challenges and the cost-of-living crisis are all causing more children than ever to need the support of programmes like ours. Our existing farms are all full to capacity and booked many months ahead. As part of our strategic plan, we wish to grow our capacity and expand our geographical presence so that we can help more children, from more communities, during the second decade of Jamie’s Farm’s history. 

The Partnerships Manager plays a crucial role in the next phase of Jamie’s Farm’s growth. Our new farm in Skipton opened its doors to young people for day visits in April 2023 and is currently undergoing development as another residential farm. We have also just purchased a second farm near Bath, which is currently being developed. Combined, these two sites will allow us to work with another 80 partners and support almost 1,000 more young people every year. 

The Partnerships Manager’s principal task will be finding and developing these new partnerships. This will involve building relationships with schools, local authorities, academy chains and other charities around the country, sharing the benefits of a Jamie’s Farm programme and supporting them to make a visit possible. The Partnerships Manager will also work closely with other members of the HQ team to develop and expand other earned income streams, all of which are used to directly subsidise our groups of visiting young people. 

Benefits 

• A warm, welcoming and vibrant working environment based on a beautiful farm just outside of Bath.

• All lunches provided and shared with our friendly team when on site.

• Generous annual leave entitlement.

• Pension scheme with a 5% employer contribution.

• 25% staff discount to rent out any of our farm properties at weekends and in holidays

• Frequent team away days and celebrations, as part of a friendly and collaborative HQ team

• Personal and professional development opportunities throughout the year 

Person Specification 

• Good business acumen and entrepreneurial spirit.

• A clear and confident communicator, with the ability to adapt communications to a wide range of external audiences, both in writing and in person.

• A determined nature, with the motivation to see a process through from start to finish.

• Organised and systematic, to ensure opportunities are not missed.

• Innovative, with the ability to develop and implement new strategies to engage partners who haven’t yet heard of Jamie’s Farm.

• Experience of developing new partnerships which go on to be long term supporters/clients/customers. 

• Ability to work collaboratively with colleagues across the organisation, in a fast-paced environment that relies on teamwork.

• A genuine passion for Jamie’s Farm’s vision, mission and methodology, with an eagerness and ability to inspire others with our unique approach and motivate them to work closely with us.

• A warm, friendly and personable attitude, allowing you to quickly engage new partners and develop personal connections.

• Someone who will embrace Jamie’s Farm’s values and act as a real ambassador for them, both internally and externally. 

Please view the full job description on the Jamie's Farm website for further details. 

Our team will also be happy to answer any questions you might have. 

We are recruiting a Service Development Manager to lead the sustainable development and impact of our community based services, broadening participation from users and vounteers in shaping what we do and how we do it.

Who we are

At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services.

About this post

We have a new role for a Service Development Manager. You will be creative and independent thinker who can work across a range of disciplines to increase our community presence, drive improvement in areas of our business performance, and build participation from volunteers, clients and their families in shaping the charity's sustainability.

You will be a key player in shaping the charity's future. Building on the continued delivery of our growth targets over the next two years, you will help shape the analysis of what our future development looks like and bring values and ideas that align with that already in place across the organisation.

You are someone

• Shares our values of professionalism, recognition, independence, empowerment, partnership and sustainability
• Understands the value of volunteering and user participation in a building community based organisation
• Will work hard to drive performance and financial resilience in their service portfolio
• Actively support and promote the charitys objectives across its core boroughs and contractual partnerships.

Key Responsibilities for this role

• To lead the development and delivery of operations, new initiatives, partnerships in our community and volunteer services.

• To lead the development of volunteer capacity across the charity, particularly our horticulture and day opportunities services.

• To manage staff at our horticultural service and promote our nursey and community garden to drive its development and sustainability.

• To work with the leadership team to identify and apply for grants, partnerships and other financial support options to drive service development and income growth.

• To support the charity’s drive toward values-based recruitment and leadership of its staff, volunteers and those using its services.

• Work to ensure that the business priorities and targets associated with the corporate strategy are being met for their service portfolio and the staff working with.

• To draft bids and grant applications (or to support others in doing so) that underpin new areas of work or investment to support existing service provision.

Critical Values in the delivery of this role

• A commitment to building independence and self-confidence amongst the teams you lead and the colleagues you support.
• Recognition of the skills, knowledge and commitment of those working for the organisation or supporting its aims
• A professional, can do attitude that finds solutions in the darkest corners.
• A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front

Benefits in working for us

The charity ensure the following benefits for all its operational staff:

• A baseline commitment to pay london living wage for all its front line staff.
• A commitment to training and professional development to support internal progression as part of our performance support.
• Inclusion in and contribution to the charity's pension scheme
• Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
• Access to a range of discount schemes
• Access to the charity's employee assistance programme
• Access to travel card loan and bike to work scheme

ABOUT US

At Turning Tides, we are dedicated to addressing the issue of homelessness in our community. Our mission is to challenge stigma, generate income, promote diversity, and amplify the voices of those experiencing homelessness. We believe in fostering compassion, garnering public support, and driving social change.

ROLE OVERVIEW

As the Communications Manager, you will play a pivotal role in supporting every aspect of our charity’s work. Working closely with the Senior Management Team, you will be responsible for planning and delivering engaging communications across various channels. From crafting compelling narratives to managing digital marketing campaigns, your efforts will raise awareness, drive income generation, and amplify the voices of those we serve.

KEY RESPONSIBILITIES

• Develop and implement strategic communication plans to promote our diverse range of initiatives.
• Create compelling content that reflects the diversity of our work and inspires compassion and support from the public.
• Utilise digital marketing tools and platforms to reach a wider audience and drive engagement.
• Manage our WordPress website and ensure its content remains relevant and up-to-date.
• Collaborate with internal teams to ensure alignment and consistency in messaging.
• Utilise your project management skills to meet tight deadlines and deliver successful campaigns.

YOUR SKILLS AND EXPERIENCE

• Good working knowledge of digital marketing via social media platforms and ecomms.
• Familiarity with the housing association and/or homelessness sector.
• Proven experience in marketing and communications within the Charity Sector.
• Track record of delivering creative ideas and successful marketing campaigns.
• Proficiency in IT tools including Word, Excel, PowerPoint, publishing software, and databases.
• Exceptional attention to detail and strong written and verbal communication skills.
• Ability to manage projects effectively and meet deadlines.

STAFF BENEFITS AT TURNING TIDES

SUPPORTING YOUR WELLBEING AND GROWTH

• Flexible Working: Prioritising work-life balance, we offer flexible working arrangements tailored to your needs.
• Health Cash Plan: Access a comprehensive health cash plan for contracted employees, supporting your healthcare expenses.
• Community Impact: Join a community-led organisation with a meaningful mission, contributing to positive change.
• Stakeholder Pension Scheme: Participate in our stakeholder pension scheme for a secure financial future.
• Healthcare and Life Assurance: Benefit from healthcare cash plan and life assurance for peace of mind.
• 24/7 Wellbeing Support: Access round-the-clock wellbeing support for valuable advice and resources.
• Local Discounts: Enjoy local discounts, including gym memberships, for physical and mental well-being.
• Generous Annual Leave: Receive up to 25 days of annual leave, with potential increases based on service, for personal recharge and interests.

WHY JOIN US?

By joining our team, you will have the opportunity to make a real impact in the lives of those experiencing homelessness. You will work in a supportive environment where your creativity and ideas are valued, and where you will have the chance to grow both personally and professionally.

If you are ready to use your skills to drive positive change, we want to hear from you! Apply now to join us as our Communications Manager and be a part of our mission to create a brighter future for our community.

To apply, please ensure you complete an online application form, including your responses to the questions and upload a copy of your CV and complete an Equal Opportunities Questionnaire.

Successful applicants, dependent on role, will require an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

About us

We are an award-wining and fast-growing local charity with an established reputation for making a real difference in the lives of people who have a learning disability and/or autism. Rooted in our local community we provide services and opportunities for our neurodiverse clients, including a wide range of creative workshops, learning and skills development courses and community projects through to employment support, work experience and job progression. We are proud to have won a Yorkshire and Humberside Social Enterprise Award with the judges comenting that we are "...a small but mighty organisation with so much passion and enthusiasm to make a real difference for their community”.

Our aim is to enable and empower our clients to develop their confidence, skills, independence, talents, health and inclusion –assisting them to lead the best quality, most fulfilled lives they can. Our services are in demand so we are now looking for an Assistant Manager who can help ensure we have the highest standards of service management, quality and delivery as we grow. 

The role

This is an exciting opportunity to join the Outside the Box management team in a role that will combine planning, development, operational management and resource, staff and volunteer management. Working closely with our tutors, support workers, job coaches, volunteers and clients, the role is a varied one that spans recruitment, client support, quality assurance, content/curriculum development, team management, monitoring and evaluation,  marketing and much more. As a relatively small charity with dynamic and person-centred services, the role requires balancing practical tasks with management and forward planning. Whilst every day may be different, helping to oversee and support the high performance and continuous improvement of our client services is at the core of the role.

About you

You may have a background in post-16 education, training or employment support or experience in delivering and developing 'day' services for adults with a learning disability. You will certainly have a passion for our work, strong people management skills and a proven commitment to best quality and continuous improvement. The ability to adapt and embrace a changing, innovative environment and to model and support person-centred, impactful support for our client community are key. 

About us

We are an award-wining and fast-growing local charity with an established reputation for making a real difference in our community. We run Outside the Box, providing a wide range of opportunities for people with a learning disability and a CQC registered homecare company, Carers and Companions, providing home and community services for elderly people and those with disabilities, learning disabilities and health conditions.

We are a registered charity and social enterprise. We operate as a business, with a professional approach to delivering our mission of positively changing the lives of the people that we serve.

Since our establishment in 2013 we have achieved significant growth and a leading reputation as an innovative organisation. From small beginnings, we now have a turnover of c. £1 million, employ over 50 people, provide support to over 100 people each week and our community café has a large and loyal customer base.  We continue to innovate and grow attracting new clients, customers, employees and community partnerships.

The charity was awarded the Social Investment Award 2021, run by Social Enterprise Yorkshire and Humber, with the judges commenting that we are:

“...a small but mighty organisation with so much passion and enthusiasm to make a real difference for their community”.

To support and help drive our continued development we now need to strengthen our central, ‘corporate’ services for the charity and its constituent business operations.  These services span HR, finance, management information, compliance, systems and ICT, premises and administration together with project management as required. We have created a new role, Business Support Manager, to lead this step-up in our central services.

The role

The Business Support Manager will lead the development and delivery of best quality, highly responsive business support services helping to ensure administrative excellence, smart systems and processes and fully compliant operations across the organisation. 

Working to the CEO and with the wider management team, the Business Support Manager will play a pivotal role in overseeing and coordinating central services for the charity. You will manage multiple administrative and business functions delivering great service to internal customers in areas spanning: core finance and performance management processes and systems; HR including staff recruitment, induction and workforce development; building and IT management; and quality, compliance and governance including overseeing policies, procedures and documentation. Developing and delivering more efficient, streamlined office operations and workflows for our central administration and operations support is a key focus for the role.

There is real scope, as we continue to grow, to develop both the job role and your own career progression. 

About you

You will be highly organised, efficient and proactive and have:

· At least 3 years experience in a relevant business support/finance administration role

· Excellent financial and administrative skills including expert working knowledge of finance and accounting packages e.g. Quickbooks, Sage and processes e.g. invoicing, debt, monthly, quarterly and annual management finance and accounts, P&Ls

· Exceptional attention to detail

· Strong IT knowledge and capability

· Great analytical, problem-solving and interpersonal skills

· Understanding of best practice HR administration

· Line management experience 

· Knowledge/understanding of corporate/charity governance desirable.

 

Application resources

Application Pack

We are open to this being a 4-day per week role for the right candidate.

An exciting opportunity has arisen for a Business Development Officer to join a well-established, successful, not-for-profit independent training provider of Apprenticeships in Leadership and Engineering within North Yorkshire.

This role is a key part of the company's growth strategy involving generating new business through cold calling, marketing and networking. With a background in sales and marketing, you will be determined and tenacious to achieve results to support the growth of the business. You will work towards collectively achieving the teams objectives and everyone works collaboratively to achieve the goals with full induction, training and support.

This is a full-time, permanent role, based on-site in Malton, North Yorkshire. This client offers a great working pattern of a 9 day every fortnight arrangement, meaning you get two long weekends off work a month, which is in addition to your annual leave.

Benefits:

• Salary £24,000 - £28,000pa based in a 9-day fortnight work pattern.
• 27 days annual leave a year, plus an additional birthday day.
• Opportunity to lead and develop a high-performing team.
• Play a key role in shaping the company's operational success.
• Thrive in an ethical and dynamic environment.

The Role:

Reporting into the Business Support Manager, you will be part of a team of three. The Business Support Officer is an operational post that leads on the day-to-day sales and marketing delivery and supports all business functions of the company. You will be meeting with clients and representing the business, collaborating with stakeholders at all levels which requires a professional and confident, clear communicator.

Key duties include:

• Collaborate with the Business Support Manager to set and drive the marketing direction of the company.
• Lead on sales & promotional activity for the Company.
• Be responsible for liaison with employers in relation to commercial and apprenticeship programmes.
• Completion of apprenticeship sign up processes.
• Coordinate all learner voice activities.
• All other general business activities.

Experience required:

• A proven track record of working within a sales and marketing role
• Self-motivated and a tenacious personality
• A confident communicator who is comfortable with cold calling and face to face business development
• Creativity to support the marketing and promotion of the services you are up-selling
• Good teamworking skills to work collaboratively to reach the goals
• An interest in supporting learners and the education sector
• The role is predominantly office based, with a requirement to travel within the region.
• It is essential that you need to be a car driver / owner and an enhanced DBS check will be processed.

Interview process:

Two stage - 1^st stage is more informal to discuss the opportunity and your experience, 2^nd stage is a formal competency-based interview.

Application process:

If you feel you have the right experience, please submit your CV. If your CV reflects this experience, a member of the TPP team will be in touch within 3 working days. If you do not hear back from us within 3 working days, then unfortunately you haven't been short-listed on this occasion.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.