Case Officer Jobs
Support Officer
We take great pride in the personalised, tailored support we offer, no matter what difficulties someone is facing, and the feedback we get from the people we help, who consistently tell us we’ve made a life changing - even life-saving - difference.
Our support services team is at the very heart of that and we have an unusual opportunity for someone amazing to come and be part of it.
The Role
There’s no such thing as a typical day in the LionHeart support services team as the cases we support are as individual as everyone who calls us. We support people from the very beginning of their careers as graduate surveyors or apprentices, through to retirement and beyond. You could be supporting someone through illness or work-related stress, arranging legal support or counselling, or helping someone who’s been out of work become more confident in their interview skills.
You'll operate the helpline on a rotational basis, providing information, advice and support for the professionals who get in touch, no matter what challenge they are facing. You will manage your own caseload, providing a tailored package of support to meet need and encourage steps towards independence - ranging from people who need short-term help and advice or access to a single service, to more complex situations where you may work with someone over several months providing multiple services.
We’re looking for someone who is well-organised and can work independently, yet is a good team player who can work with colleagues and external partners to provide the best support possible for RICS professionals and their families.
We want someone who has at least three years’ experience of working/ volunteering in a supportive role with members of the public, with excellent communication skills and great attention to detail. Most important of all is the ability to deal compassionately with individuals, while maintaining confidentiality at all times especially when handling sensitive information.
As an employer, we pride ourselves on a real commitment to work-life balance and a fun, flexible and exciting working environment that is fully inclusive and welcoming.
We also offer training opportunities and staff development days.
We would like to encourage diverse applicants for this position as we are actively seeking to diversify the team throughout the organisation.
The shortlisting process will be anonymous in order to mitigate unconscious bias and ensure a level playing field for all applicants. This means that the shortlisting panel will not have your name, address or any other demographic or other characteristic information at the point of shortlisting.
We are proud to be a Disability Confident Committed Employer. If you have a disability and you meet all minimum requirements of the job as set out in the JD and Employee Specification you will be put forward for interview.
For further details, a job description and application form please visit our website.
The client requests no contact from agencies or media sales.
FareShare
Job Description – Supply Chain and Logistics Officer (Charity Food Supply)
Reporting to: Supply Chain and Logistics Manager
Location: Hybrid with regular travel to London/Sheffield
Contract: Permanent
Hours: 35 Hours, Full Time
Salary: National operational- £26,138-£27,513 and London operational £28,731-£30,243.
We welcome applications from all backgrounds. We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
About FareShare
FareShare is the UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to almost 11,000 frontline charities and community groups. During 2020, we redistributed 113 million meals through our FareShare Regional Centres and our retail surplus model FareShare Go, reaching over 1 million people.
Hunger is a growing issue in the UK and while there is surplus food that is otherwise going to waste, we believe that this food should be used to feed people first.
The COVID19 pandemic has shone a spotlight on the issue of food insecurity in the UK and with it, FareShare’s ability to get food to vulnerable communities nationwide. We are fortunate to benefit from the support of major retailers, the media, sports ambassadors and a groundswell of public engagement. As a result, there has never been a more exciting time to join an organisation at the heart of public consciousness.
FareShare’s Strategy & Vision
Vision: We have the vision of a UK where “No good food goes to waste”.
Mission: To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.
Our Purpose: We are doers. We are a community. We change lives.
Our Values: Passion – for our cause and the challenge that lies ahead
Ambition – to go the extra mile and drive the change that must happen
Respect – for ourselves, each other, our volunteers, our partners and our beneficiaries
Collaboration – it’s only by working with others that we can be stronger
Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.
The role
This important role sits within our Supply Chain and Logistics team, responsible for processing offers of surplus food from our food partners into our network of Regional Centres and the wider community. This role is essential in ensuring that the food we are offered reaches the thousands of charities and community groups we support across the UK.
The role is a combination of customer service provision and supply chain coordination with a strong data focus. You will analyse varied datasets to decide how food is distributed across our Network to ensure optimal and sustainable distribution. You will also be responsible for continuing and championing the high levels of customer service we provide to the food industry and our network of Regional Centres.
You will work closely with FareShare’s food suppliers, transport partners, and our Regional Centres to identify and overcome operational challenges to distribution. The successful candidate will also work closely with our Food Commercial team to ensure our food partners receive excellent operational support and customer service. We are continually evolving our processes and you will work within a culture of continuous improvement to improve operations within the team.
It is essential that you are passionate about our vision, ensuring that no good food goes to waste. We are looking for organised people who are good at multi-tasking and problem solving. Your time management skills will be exceptional and you will be comfortable working under pressure. You will be data savvy, and confident to manage feedback to various stakeholders with astute analyses and recommendations.
Main areas of responsibility
Food Industry Customer Service
- Deliver excellent customer service, ensuring offers are responded to and processed within agreed service level requirements
- Work closely with the Food Commercial Managers, providing feedback and reporting on service issues and attending meetings and site visits as appropriate
- Assist Food Team with insight and feedback from food businesses, capturing key account information in our CRM system
Regional Centre allocation
- Adhere to the requirements of the Network Service Level Agreement
- Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs, always working to maximise surplus redistribution and minimise waste
- Ensure that offers are allocated in an efficient and timely manner according to network needs and agreed priorities to maximise social impact of surplus food
- Using our CRM system, maintain timely records of accounts, allocations, offers and case management
- Maintain high standards of customer service to the Network and Operations teams and develop respectful and effective working relationships with the Regional Centres.
- Build your understanding of our Network and your relationship with Regional Centres through a programme of regular site visits in collaboration with the Network Development Managers
- Work with the Network Development Managers and Food Supply & Services Managers to identify opportunities to maximise and grow redistributed food volumes
Logistics and transport
- Work with Commercial Managers and hauliers to implement best practice processes and reduce costs for FareShare whilst maximising acceptance of food
- Work with hauliers to plan transport requirements and ensure that we are able to meet network demand
- Work with Regional Centres to coordinate and plan routes for internal FareShare logistics
- Reactively solve transport issues throughout the working day
Data and Analysis
- Use FareShare PowerBI reports to ensure optimal product allocation within contract requirements
- Specify, build, monitor and analyse Salesforce reports to increase efficiency of allocation
- Use dashboards to monitor network issues
- Lead regional network agreement service level review meetings
- Report on data integrity issues to the Network Analyst
Team coordination and representation
- Support the Team providing assistance and cover when required e.g. during busy periods, annual leave and sickness to ensure an even spread of work across the team
- Support the training of new team members
- Represent the Supply Chain and Logistics team at network cluster and food category meetings
- Deputise for the Supply Chain and Logistics Manager when required
- Keep team process instructions up to date Project support
- Act as Supply Chain and Logistics team lead on cross functional projects as required alongside stakeholders including: retailers, funders, and strategic food partners
- Project review; share learnings with the Supply Chain and Logistics team
Person Specification
Essential Criteria
- An understanding of food insecurity and sustainability issues, and passion for the mission and values of FareShare
- Excellent communication skills (written and oral)
- Evidenced problem solving ability
- Excellent customer service skills
- Excellent organisation skills – able to prioritise with competence managing ongoing projects alongside reactive daily tasks
- Computer literate with good working knowledge of MS Office, in particular Excel and Word
- Self-starter, ability to work within clearly defined and agreed parameters with limited supervision
- Proven ability to build and maintain relationships with multiple stakeholders and third parties
- Ability to handle and analyse data, spotting trends in data and reports
- Experience of working in a fast paced and pressured operations role
- Experience of working in a customer service environment
Desirable
- Advanced Excel skills and abilities to analyse and manipulate large datasets
- Salesforce or similar CRM system experience
- Supply chain and logistics background
- Experience of working as part of a project team with some responsibility for delivery of a project
Competencies and Behaviours
- Treating people with respect, being inclusive
- A natural inclination for problem solving
- Comfortable in a busy working environment managing competing pressures
- A desire for continuous improvement in individual and team processes and responsibilities
Benefits
- Hybrid / Flexible working, with regular UK travel
- 28 days’ annual leave + 8 bank holidays
- Employers pension contribution
- Employee Assistance Program
- Interest free bicycle purchase loan scheme
- Season ticket loan
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you passionate about empowering and supporting carers?
This is an exciting opportunity to work for a Queen’s Award winning charity supporting unpaid carers in the London borough of Redbridge. You will give advice and information to carers and work closely with them to develop person centred support plans. You will work within a Community Support Team to deliver peer support groups, wellbeing activities, advice surgeries, outreach and events across the borough.
If you have experience of 1-1 support work and of providing advice and information, particularly around welfare benefits, this could be the perfect role for you. We are looking for someone with an understanding of carers issues and experience of working with people from diverse communities. This is a varied and demanding role requiring good communication and time management skills and a common sense approach to helping others. Your skills and experience will make a positive difference to the lives of carers and their families.
This is a part time 21 hour per week post mainly based in Ilford with some community outreach and home working.
Please read the Job Description/Person Specification before completing the application.
Failure to address the requirements of the Person Specification may result in applications not being shortlisted.
Our mission is to make a positive difference to the lives of unpaid carers in the diverse communities of Redbridge
The client requests no contact from agencies or media sales.
We Belong is a migrant youth-led charity based in London. We Belong exists to ensure young migrants living in the UK are treated equally and fairly in the society they call home. We Belong works with and for young migrants to hold those in power to account and fight for wider immigration reform.
Are you passionate about supporting young migrants in the UK to achieve their educational and career goals? We're seeking a compassionate and nurturing individual to join our team as a Youth Development Officer.
In this role, you'll provide high-quality support to young migrants navigating the pathways to higher education, post-education, and employment opportunities. Listening attentively to their needs, you'll ensure that they are connected with relevant opportunities tailored to their individual circumstances.
As a Youth Development Officer, you'll regularly check in with young people affiliated with We Belong, fostering a non-judgmental environment where they feel comfortable discussing the challenges they face. Your role will be to offer compassionate care and guidance, empowering them to overcome obstacles and thrive.
In addition to offering emotional support, you'll provide accurate information to those in need and actively engage young people in various We Belong activities, creating opportunities for growth and community involvement. You will work with schools and colleges across London to raise awareness of the barriers to education and deliver a selection of We Belong's Programmes.
If you're a supportive and empathetic individual who is dedicated to making a positive difference in the lives of young migrants, we'd love to hear from you. Join us in our mission to empower and uplift the next generation!
Candidates with Lived Experience are welcome to apply as well as those with a passion for youth development and an interest in social justice.
If successful, the applicant will be joining an award-winning youth charity and a staff team dedicated to improving outcomes for young migrants between the ages of 16-25 years old and empowering young people to create change.
For more information, please refer to the role description: If you are interested in this role and would like to speak to We Belong before applying please email us via our website.
Applications open: Thursday 9th May 12pm – please submit your CV and Cover Letter.
Closing date for applications: Tuesday 4th June at 5pm
Interviews: w/c 10th June
Please submit your CV and Cover Letter.
The client requests no contact from agencies or media sales.
Global Canopy is a data-driven not for profit delivering real transparency and accountability for market impacts on nature and people. Our special focus is on ending deforestation – an essential step in achieving urgent global goals on climate, nature and human rights.
We are looking to appoint a Nature case writer within Global Canopy’s education and learning team.
Education is critical to GC’s goal to drive uptake of nature-related risk management practices in financial, business and policymaking communities in both emerging and developed markets; and to help strengthen capacity among civil society to help hold powerful actors to account.
Case studies and use cases are an important part of capacity building through education and learning, helping market participants develop an understanding of key nature concepts in the context of real-life scenarios, and support the development of critical analysis, problem-solving, decision-making, and implementation in relation to nature-related issues and nature-related finance.
To be successful in this role, these are the things that will matter the most:
- Strong writing and research skills, as well as excellent analytical, communications, and interviewing skills.
- An ability to navigate multi-stakeholder projects with emotional intelligence
- Communication skills that enable engagement with senior professionals across a range of sectors from policy to finance on potentially complex and sensitive issues
- Knowledge and experience of either nature-related finance and/or global trade and supply chains gained ideally either working with or within the private sector
Essential behavioural competencies:
- Motivation to work in an organisation that is purpose-led, with a deep commitment to the values and mission of Global Canopy
- Ability to work collaboratively and independently while establishing strong working relationships and taking direction from one or more project leaders
- Ability to give and receive feedback, with a willingness to reflect and integrate feedback
- A strong appreciation of the value of connected content, conceptualizing case studies as a piece of a the learner journey
- An eye for detail and technical accuracy
At Global Canopy, we value diversity and inclusion. You can read our diversity statement on our website. We encourage applications from all backgrounds and are committed to having a team with a diverse set of skills, experiences and abilities. We are committed to reducing systemic barriers in our recruitment processes.
Global Canopy works on issues of tropical deforestation. We are particularly interested in strengthening our team to include those with a background from forest regions such as Latin America and South East Asia. We welcome applications from people from these regions.
Global Canopy is an inclusive employer and accommodations will be made to allow anyone who requires additional support to apply for this role. Please get in touch with us if you require any additional support.
To find out more, download the recruitment pack or visit our website.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are looking for a Senior Policy Officer who, in effect, will be the Campaign’s Deputy Director. You will be involved in all aspects of the Campaign’s work.
You will work remotely initially with some face-to-face meetings in London. You must be able work from a London office in future
Main Responsibilities:
• Assist in developing strategy and other key aspects of the Campaign’s work
• Conduct and oversee research into FOI topics
• Monitor FOI developments and decisions of the Information Commissioner and tribunal
• Assist in drafting amendments to relevant legislation
• Help publicise the Campaign’s work via social media and the Campaign’s website
• Promote the Campaign’s work to the written and broadcast media
• Advise requesters and contribute to training courses
• Assist with funding applications
• Supervise volunteers
The salary and role are likely to be enhanced in future.
Person specification
• Familiarity with the FOI Act and case law – or proven ability to rapidly acquire detailed knowledge of complex legislation and case law
• Relevant full-time work experience
• Excellent judgement
• Flexibility to respond to urgent developments/changing requirements
• Live in or close to London
• UK citizen or person with right to live and work in the UK
• Proven writing skills
• Social media experience
Benefits
• We pay a contribution to your pension
• Friendly informal working culture
• Small organisation – 4 staff at full strength
Application Process
Please submit your CV and a covering letter (no more than two pages), outlining your interest in the role and how your skills and experience meet the requirements.
Please include your UK address. Applications from people living outside the UK are unlikely to be considered.
Applications will be considered before the closing date.
The client requests no contact from agencies or media sales.
Fundraising Public Relations Officer
We are seeking an experienced and dynamic PR and marketing professional in our London fundraising office to design and deliver creative, multi-channel, integrated fundraising and PR campaigns designed to significantly increase the Hospital’s voluntary income.
The success of this role will be dependent on engaging and building meaningful long-term relationships with both existing and new supporters through effective donor stewardship, attending events, and networking.
The successful candidate will work in conjunction with a small, dedicated team to provide fundraising, comms, and event support to our community fundraising groups.
High quality comms and media are going to be central to our plans to go public in a big way in 2024. Creating high-quality, impactful, and engaging content for multimedia platforms will be key. You’ll be able to identify stories from across the organisation, draw out information and ideas from others, and successfully turn complicated or clinical information into clear, simple, and compelling narratives.
The role requires a creative thinker with exceptional communication and leadership skills.
Main responsibilities:
Fundraising
· Develop and implement integrated fundraising, marketing and PR campaigns designed to significantly increase the Hospital’s voluntary income.
· Create and promote compelling and engaging content for web, social media, and email – ensuring that all comms have clear goals and outcomes.
· Manage the key relationships with the Guild fundraising Committee and the SOA fundraising committee including comms, marketing, and event support as well as helping to manage the key relationships with the Knights Templar sub-groups, and the County Priory Groups across the UK.
· To put in place measures for evaluating the effectiveness of all fundraising, PR and marketing activity ensuring robust data collection, analysis procedures, and making suggestions for improvements where required.
· Manage the production of key organisational publications – including, the Jerusalem Scene magazine, Annual Report, Strategic Plan, Annual Leaflet, and other promotional materials.
· To work closely with the Executive Head of UK Office and project partners to deliver a new website, contributing expertise and ideas in regard to its look, feel and functionality.
· Take responsibility for the ongoing management and maintenance of the website, working with external consultants where required to resolve issues.
· Understand and apply the principles of up-to-date SEO.
· Working with colleagues in Jerusalem to maintain a bank of compelling messages, narratives, and case studies for use across all external communications.
PR & Media
· To actively promote the charity’s fundraising endeavours including drafting all external and internal messaging to both new and existing supporters – e.g. email campaigns, newsletters, invitations, letters, speeches, presentations etc. for senior staff and volunteers.
· Managing press and media opportunities related to SJEHG’s fundraising activities.
· Cultivate and maintain relationships with press and media, proactively pitching stories to secure media coverage, drafting press releases, media plans, articles, and other materials for SJEHG’s fundraising activities.
· To provide counsel and advice to senior leadership on external and internal messaging, as required.
Other
· To assist with the management of the marketing budget, monitoring expenses, ensuring cost effectiveness, seeking to maximise return on investment.
· To keep accurate records and help ensure effective data management processes across the organisation.
· Collaborate effectively with colleagues and a wide range of individuals and organisations.
· To uphold and enhance the charity’s brand identity through consistent messaging, and visual elements across all communication channels and materials.
· Promote innovation and best-practice in marketing communications, with a strong focus on the external environment and trends.
· Any other tasks as may reasonably be required.
Project Officer
Canterbury, Kent
£29,767 pa plus excellent benefits
35 hours per week
3 year fixed term contract
The Project Officer (Strategic Data and Measurement Analyst) is an important new role at the Diocese, as you will provide a comprehensive understanding of our data sets to afford context and insight to the Deaneries, parishes and the Diocese which will help develop projects and programmes to drive growth in church attendance.
As Project Officer, you will develop a comprehensive understanding of all types of datasets available within the Diocese, including demographic data, attendance records, retention statistics and financial records, whilst identifying and implementing appropriate tools and methodologies for collecting and analysing new data insights.
An integral member of the Strategy Team and reporting to the Strategic Programme Manager, you will lead data analysis work for projects as needed, providing statistical expertise and composing narrative insights for project reports to inform decision making, support funding cases and investment requests.
Acting as a point of contact between the project office and other stakeholders, you will provide coordination and support as needed to ensure the smooth implementation of projects. You will also assist with scheduling meetings, preparing agendas and documenting minutes, ensuring timely progress and effective communication within the team and with external partners.
In addition, you will represent the Strategic Programme Manager at project reviews, contributing to discussions and decision-making processes as needed.
Educated to degree level in a related subject or with equivalent experience, you should have familiarity with a variety of ways of presenting complex data clearly and be able to manage and organise a range of datasets from multiple sources to enable analysis, presentation and the identification of synergies.
Your enquiring mind and careful approach to manipulating and mining data to create insights and information, along with your ability to interpret data through an understanding of the project’s context, will ensure you are able to frame the questions that matter.
A high degree of IT literacy including use of Microsoft Excel and other data analysis tools and a working knowledge of databases, along with strong stakeholder engagement and communication skills and a creative ability to deliver insights in clear and accessible written, verbal and visual media formats are essential.
Experience of using Business Intelligence tools and familiarity with basic project management principles would be desirable, as would being sympathetic with the mission and ethos of the Christian Church, the Church of England, the Diocese of Canterbury and the vision and values of our church schools.
Canterbury Diocese is the oldest diocese in England, stretching from Maidstone to Thanet, the Isle of Sheppey to the Romney Marsh. We have 350 miles of coastline with historic ports and seaside resorts, alongside rural communities, market towns and commuter-belt urban developments. Affluent areas often sit alongside pockets of major deprivation, offering an exciting and challenging mission context.
At the heart of all we do is a vision of transformation for ourselves and our communities: no one can encounter God and remain unchanged. In the Diocese of Canterbury, we want to increasingly become a Christian community transformed through encounter with Christ, growing and overflowing to transform and bless the families, homes and communities we serve: Changed Lives, Changing Lives.
Closing date: 3rd June 2024
The Inclusion Officer will be responsible for the management, coordination, and delivery of the Trust’s social inclusion programmes across Northamptonshire, this includes the Premier League Kicks programme and anti-crime initiatives. The Premier League Kicks programme is a flagship targeted project, which uses the power of football and sports participation, alongside personal development activities, to help hard-to-reach young people in some of the most high-need areas.
The Inclusion Officer will be integral to the successful delivery and growth of the Kicks Programme across Northamptonshire. The successful candidate will be responsible for the day-to-day coordination and development of the Kicks programme, as well as other disability and inclusion projects that help to connect communities, leading a team to deliver these initiatives. In addition, the post holder will have frontline delivery responsibility, engaging with young people, leading on the delivery of youth engagement sessions, and the delivery of educational workshops in the local community.
These will be based on themes including knife crime, equality, anti-social behaviour and mental health. You’ll be passionate about supporting young people to achieve their potential. You’ll use your skills to help inspire, motivate and engage young people so that NTFC CT can enhance life chances and contribute to building stronger, safer, connected communities. This role will require some evening working and a flexible approach is required.
About us
Crisis is the national charity for people experiencing homelessness. We know that homelessness is not inevitable. We know that together we can end it.
It has never been a more important time for Crisis. With homelessness a growing issue across Great Britain and a general election on the horizon, the News and Media team, and our work with high-profile supporters, play a central role in securing the changes we need to see happen to ensure that everyone has a safe and stable place to call home.
About the role
As Crisis’ Media and Artist Liaison Officer, you will play a key role in securing impactful media coverage that inspires the public and politicians to join our fight to end homelessness by raising awareness of our influencing campaigns and fundraising events. You will help to build Crisis’ profile by bringing to life our work, demonstrating how we end people’s homelessness for good through education, training and support with housing, employment, and health. You’ll also identify, build and nurture relationships with artists and influencers to secure their support for Crisis and our work, whether that be political campaigning, fundraising or our commercial and retail offering.
Your role will be creative and varied. You’ll work with our frontline staff to identify people facing homelessness who want to share their stories and empower them to do so. You’ll help create hard-hitting news stories and media hooks that engages our audiences and raises awareness of Crisis’ work. You’ll also work with our Artist Liaison Manager to utilise our high-profile supporters and ambassadors to inspire and raise awareness of our cause with key audiences and develop creative and engaging ways to amplify our media campaigns on social media. You will also help make the most of reactive opportunities that come through to our press office and help build strong relationships with key journalists.
Location: Based in London office (Working from home is an option in line with Crisis’ Hybrid Working policy with a minimum of two days a week working in the office)
About you
To be successful in this role you will have:
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Experience of working within a busy press office environment/ PR agency or as a journalist.
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Experience of generating engaging and impactful media and talent plans that secure stand out coverage across news, consumer, online and regional media.
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Excellent writing skills, with the ability to write for a range of audiences and outlets including news, consumer, and trade.
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Experience of working with high profile people (including influencers) and management teams.
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Experience of working with and interviewing case studies, identifying and preparing stories for the media and empowering people to share their experience.
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Good knowledge of the UK media, celebrity, and influencer landscape
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Dedication to Crisis’s purpose and values including equality and social inclusion.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
As a member of the team, you will have access to a wide range of employee benefits including:
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Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
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Pension scheme with an employer contribution of 8.5%
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28 days’ annual leave
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Enhanced maternity, paternity, shared parental, and adoption pay
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Flexible working around the core hours 10am-4pm
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And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How to apply
If this sound likes the opportunity for you, please click on the 'Apply for Job' button below.
Closing date: Monday 27 May 2024 (at 23:59)
Interviews will be held on Thursday 6 and Friday 7 June 2024.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
ShareAction is recruiting for a Senior Research Officer (SRO) to join the LIPH Programme and help support the delivery of our broad portfolio of work. The focus will primarily be on our consumer health campaign (LIPH’s most developed campaign focused on driving more responsible practice in the food industry) but will also support other workstreams, including community health (a newer campaign focused on improving air quality) and driving up investor standards on health. You will ensure our work is founded on robust evidence by taking the latest information and analysis into account and helping to produce credible and compelling outputs across the programme.
What you’ll do (key responsibilities)
You will work on the following key areas:
- Consumer health, primarily focusing on the Healthy Markets Initiative.
- Community health, focusing on our Air Quality initiative.
- Investor standards, focusing on our efforts to improve investor standards on health.
- Maintain and, where applicable, improve our evidence-based approach across all workstreams.
Key activities across these areas of work will include:
Content production
- Writing, editing and/or fact-checking content through different channels, including investor briefings, presentations, case studies, reports and social media content.
- With support from your line manager, you will be developing briefs for outsourced research-focused deliverables that the LIPH team may need and, at times, acting as the lead ShareAction contact for our contractors.
Research and analysis
- Conducting mainly secondary research and in some cases, primary through investor interviews, engagements with civil society groups and/or coalitions, company analysis etc.
- Analysing and reporting on research data, and clearly presenting key themes and findings.
- Keeping up to date with the latest industry trends and issues relating to the LIPH programme.
Monitoring and evaluation
- With support from your team, you will be monitoring and reporting on the health-related practices and policies of companies.
- Supporting the Senior Project Officer in collating metrics for funder/other reporting.
External engagement
- W ith support from your team, you will be supporting external stakeholder meetings (e.g. contractors, research partners, investors or civil society groups).
Internal collaboration
- You will work closely with the Health team’s Senior Campaigns Officer and Senior Engagement Officer on end-to-end processes as well as peers across ShareAction to develop and disseminate good practice related to analysis and research.
What you’ll bring to the team
The right candidate will be intellectually curious, adaptable, calm working in a fast-moving environment, and have strong attention to detail. The key knowledge, skills and experiences we’re looking for demonstrable evidence of are outlined on our website vacancy page. Please feel free to apply even if you’re not sure you tick every box.
For further information about the role and to apply, please visit our website via the Apply button.
Deadline for applications: 9am, Monday 3 June 2024
Interview dates: 1st round week commencing 10th June (online); 2nd round week commencing 17th June (in person)
Strathclyde would like to appoint an early career fundraiser to the role of Alumni Fund Officer, working within its established and successful Alumni and Development team. This role will deliver fundraising programmes to support the University’s Alumni Fund – a fund which is championed by many thousands of our graduates, and which supports the whole student experience.
You will deliver a range of fundraising projects including an annual student telethon campaign, direct mail, and digital projects (including Giving Day campaigns). Working across the University, you will develop close and supportive relationships with senior staff and talented students alike.
The University’s Alumni Fund helps students to have an outstanding student experience by funding a range of projects including scholarships for students in need; community programmes; international experiences; learning resources and student-led projects. You will raise awareness of the Fund to the student community, and you will manage the funding application process, taking an active role in awarding funding to successful projects.
This is an exciting time to be part of the Alumni & Development team at Strathclyde in the University’s Diamond Jubilee anniversary, celebrating its achievements and its future ambitions for its students, research, and teaching.
You will have a strong interest in fundraising, ideally looking to take the next step in your career as a fundraising professional. You will also have strong project management and administrative skills and the ability to create powerful content which introduces donors to the need for the Alumni Fund at Strathclyde and its positive impact for our students.
Formal interviews for this post will be held on 13/06/2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Duties and Key relationships Marketing and Communications
This is a new role in the Marketing and Communications department and is responsible for the media relations of the Charity.
PR and Media Relations
• To develop relevant media contacts, as well as contacts in the sector, to maximise the reach and coverage of key communications campaigns as well as wider organisational projects.
• Produce creative copy written for a variety of audience groups which champions and shows best practice of our tone of voice
• Develop and support in house PR roll out
· Work with external PR agency on selected press releases where relevant
· Write press releases in line with campaign launches and key moments
· Develop pitches and news stories and other promotional copy.
· Lead on media briefings that convey appropriate key messages and prepare spokespeople
· Identify and interview case studies and media spokespeople
· Pull together monthly Data Analysis reports with the support of the Marketing and Communications Manager
· Send out weekly coverage reports with the Digital Marketing Officer, monitor external activity (including competitor) and incorporate best practice.
· Analyse reports to identify new opportunities and act up to grow presence in national press by identifying proactive and reactive media opportunities.
· Be part of out-of-hours weekend monitoring rota
Communications
• Maintain the communications calendar
• Research, write and distribute media outreach activities such as press releases, media comments, media briefs, features, blogs and letters to editors
• Be the first point of contact for media enquiries and manage the press office function in a timely manner.
• Maintain library system for press cuttings, monitor cuttings and report on results
• Lead on gathering powerful stories that highlight the impact of childhood cancer on the lives of children, young people and families
• Work closely with the fundraising and digital teams to coordinate and respond to the different needs for case studies
• Maintain a detailed and GDPR compliant contact management system of all case studies
• Work closely with the Digital Team to ensure that all campaigns and content produced is reflected on the website and across social media accounts
Families
• Maintain relationships with current patient families who are sharing their cancer journey stories with the media.
• Produce stories of patient families and share online and social media
• Work with a diverse range of case studies and media spokespeople and ensure they are treated in an appropriate and safe manner.
• Be key spokesperson for families media storytelling
Other
• Contribute to the overall Marketing and Communications function of Children with Cancer UK
• Carry out any other duties commensurate with the general level of responsibility of the post
• Occasional events attendance
• Partnership relationship building
• Manage relevant cases and inboxes on Salesforce
• Marketing Cloud user
• Be part of the Officers forum
The client requests no contact from agencies or media sales.
We are looking for a proactive and passionate individual with a strong background in digital marketing and fundraising to help us bring rivers back to life.
Our rivers face more threats than ever. SERT’s Working with Communities Team educates and engages local communities and other stakeholders who have the power, influence (and money!) to help make our rivers thrive again. This role will play a key part in making this happen by helping us reach more people from a wider range of audiences, and connecting them to the issues facing rivers, the solutions that will make a difference and by raising our profile in the expert delivery of them.
This new role within our Working with Communities Team will develop and implement a digital strategy to amplify and support SERT’s presence through increased brand profile, supporter acquisition and engagement and donated revenue. This will involve creating and managing online marketing and fundraising campaigns for the Trust across our digital platforms that grow support for our mission, generate income, reach new audiences and promote the value of the South East’s rivers.
The role will refine the Trust’s existing supporter journey to increase donor revenue making use of its established channels (organic social media, newsletter, website) as well as researching and implementing new channels such as paid advertising, SEO, online campaigns (including crowdfunding) and new social platforms.
You will also find creative and compelling ways to talk about our work, share case studies and successes and make our website the go-to resource for expert and inspiring information about rivers and how to help them.
The ideal candidate would have a background in marcoms and fundraising for non-profits, be a compelling storyteller, and be highly confident and competent in digital communications.
The client requests no contact from agencies or media sales.
Senior CRM Database Officer
Mencap have a fantastic opportunity in the CRM Database team. We are looking for a Senior CRM Database Officer to work on BAU data process improvements, complex SQL selections, data imports and CRM training. Mencap are seeking a highly skilled database professional who wants to join a vibrant and dynamic team that is passionate about making the UK the best place to live for people with a learning disability. This is an exciting time to join the team, as Mencap are currently in the early stages of a CRM Migration project, to transition from alms NET to Salesforce.
As the Senior CRM Database Officer, you will combine your strong CRM technical and analytical skills with excellent communication skills to ensure that all our internal & external stakeholders are presented with accurate, accessible data. You will work within the Fundraising Operations team (FrOps) providing quality CRM data related support and advice to Fundraising CRM users in line with team service levels and performance targets. In this role, you will identify, implement and write up process improvements; develop & deliver complex data campaign mailing selections & analytics to Fundraising CRM system users for direct marketing purposes; provide support and cover for data import processes and deliver training and procedure guides. You will also maintain and develop our CRM data systems, ensuring our data accuracy & integrity meets all Fundraising compliance standards.
This is a permanent full-time role. We offer flexible working with at least one day per week (Tuesday) based in our London office near Aldgate East, Aldgate and Liverpool Street stations.
At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!
Does the following sound like you?
· Experience in working on data projects, including re-designing and making improvements to complex data processes.
· Strong experience in writing and updating procedure guides.
· Experience in delivering CRM training.
· Ability to interrogate data using SQL and Excel Power Queries.
· Ability to set up and run complex data selections and reporting.
· Clear understanding of various data import processes.
· Proactive, problem solver with a can-do attitude.
· Analytical mindset, with strong attention to detail.
· Excellent communication and interpersonal skills, with ability to support multiple Fundraising teams and manage conflicting priorities and deadlines.
· Strong numeracy and data manipulation skills.
· Experience administering Charity based CRM Systems, such as alms NET and Salesforce Sales & Marketing Cloud.
· Proficiency in MS Office applications.
· Good understanding of GDPR.
We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website
Benefits
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.
· 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
· Service related sick pay when 6 month probation is completed
· Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
· Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
· Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
· Interest free season ticket loans
· Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras.
· Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
· Free access to round the clock employee assistance program for advice and support
· Quarterly award scheme and recognition at every 5 years through our YouRock program
· Access to award winning training and development
T&C's apply based on contract
About Mencap
We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.
Our work includes;
· providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
· providing advice through our help lines and web sites
· campaigning for the changes that people with a learning disability want