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Closing in 7 days
Fit For Life Youth CIO, London (On-site)
£40,000 per year
Posted 3 days ago
Child Poverty Action Group, London (Hybrid)
£48,551 - £51,106 per year
Exciting opportunity to work on CPAG’s strategic litigation in the fight to end child poverty & during a period of change in our legal team.
Posted 5 days ago
Closing in 2 days
Cyfannol Womens Aid, Multiple Locations (On-site)
£29,580 - £30,090 per year
Assistant Support Services Manager Newport/Torfaen £29,580 FTE per annum rising to £30,090 per annum
Posted 1 week ago
NSPCC/ChildLine, England (On-site)
£34,582 - £38,425 per year
Posted 3 days ago
St Christopher's Fellowship, W13, London (On-site)
Up to £65,000 per year depending on experience and qualifications
Posted 1 week ago
Closing in 6 days
Power2, Staffordshire (On-site)
£120 per day (including travel) plus £25 to attend meetings with a school (if required) and £50 for attending half day training or £100 for full day training. Expenses can also be claimed.
Posted 3 weeks ago
Closing today at 17:00
Allsorts Youth Project, Brighton (On-site)
£25,583 - £28,142 pro-rata, per year (depending on experience)
Youth Focused. Passionate. Dynamic. Could you play a crucial role in improving the lives of LGBT+ young people in Sussex?
Posted 1 week ago
Save the Children, Farringdon (Hybrid)
£50,100 pa + generous benefits
Posted 1 week ago
Closing tomorrow
Look Ahead Care Support and Housing, Tower Hamlets (On-site)
Up to £14000 per annum + Benefits include 25 days Annual Leave etc.
Posted 3 weeks ago
Young Ealing Foundation, Ealing (Hybrid)
£29,120 - £33,280 per year
Posted 1 week ago Apply Now
Closing in 3 days
Akshaya Patra UK, Watford (Hybrid)
£25,000 - £27,000 per year
Posted 3 weeks ago
Page 6 of 45
The Children's Society
London (On-site)
£54,000 - £66,000
Permanent
Job description
Advert

Job Title: Head of IT Operations

Location: Remote

Salary: Up to £66000

Contract Type: Permanent - Full time

Hours: 35 hours per week

Reports to: DDaT Director

About The Children's Society

The Children's Society (TCS) is a national charity driven by a bold ambition: to build a country where children are free from disadvantage. Our work is grounded in compassion, innovation, and a commitment to lasting change.

The Role

We are seeking a Head of Technology and Operations to provide strategic and operational leadership of The Children's Society's IT operations, ensuring reliable, secure, and cost-effective services that enable colleagues to deliver impact for children and young people. The role owns management of the Managed Service Provider (MSP) and other providers, oversees IT Service Management (ITSM) and Service Desk operations, leads the Microsoft 365 digital workplace estate, and is responsible for the IT security of the organisation. The postholder is accountable for operational budgets, supplier performance, service quality, and the continual improvement of our digital workplace.

Key Responsibilities

-Operational leadership and service reliability

-Lead day-to-day IT operations across infrastructure, networks, end-user computing and platforms; ensure resilient, secure, user-centred services.

-Strengthen business continuity, disaster recovery and operational resilience; maintain risk registers and assurance evidence.

-ITSM / ITIL and Service Desk performance

-Own ITSM (ITIL v3/v4 aligned) processes: Incident, Request, Problem, Configuration/Asset, Knowledge and Major Incident; set standards, KPIs and SLAs.

-Direct Service Desk performance (multi-channel support, triage, knowledge-base health, CSAT/NPS).

-Supplier, contract and change governance

-Act as contract owner and executive lead for MSP and other technology suppliers: scope, commercials, renewals, performance management.

-Contribute to governance forums (e.g., CAB, Architecture/Standards) and provide leadership on technology risk and operational governance.

-Microsoft 365 tenant and digital workplace leadership

-Own Microsoft 365 tenant strategy, governance and roadmap across Entra ID, Intune, Exchange, SharePoint, Teams, OneDrive and Power Platform.

-Oversee platform health and controls including licensing (volume licensing administration), capacity, device posture and identity protection.

-Azure operational ownership and cloud governance

-Provide hands-on operational management of Microsoft Azure resources; ensure governance, access control and cost oversight, inc. associated services.

-Security leadership and compliance

-Support cyber risk management, vulnerability management, secure configuration baselines and collaboration with security operations.

-Ensure policies and controls align with regulatory obligations (e.g., UK GDPR).

-Financial ownership and cross-DDaT alignment

-Hold budget responsibility for technology operations (OpEx/CapEx).

-Work with other Heads across Digital, Data and Technology to align operating practices (support, requirements, DevOps, change).

About You

Technical & Professional

-Senior operational leadership of technology services in complex organisations; strong ITSM capability (ITIL v3/v4) and major incident leadership.

-Commercial acumen across contracts, SLAs, cost control and vendor negotiation, including MSP management and multi-supplier environments.

-Deep Microsoft 365 expertise including tenant governance (identity, endpoint, collaboration), Copilot and Power Platform; capability to translate features into value-led outcomes.

-Hands-on experience managing resources on the Microsoft Azure platform; understanding of cloud governance and (desirable) Azure services such as Purview.

-Information security principles, risk management, and regulatory obligations (e.g., UK GDPR); experience implementing network and application security controls.

-Broad IT knowledge across infrastructure, networking, desktops, OS and security.

-Microsoft licensing experience, including volume licensing models and administration.

-Proven delivery/oversight of complex technology and infrastructure projects; ability to evidence measurable service improvements.

Leadership & Communication

-Strong stakeholder management and influencing skills, able to engage senior leaders and align services to organisational priorities.

-People leadership: coaching, performance management and professional development; effective line management (including security leadership roles).

-Excellent written and verbal communication skills; able to explain complex technical risk and trade-offs clearly to non-technical audiences.

-Collaborative leadership style with a focus on standardisation, shared best practice, and continuous improvement through data-led management.

Safeguarding

The Children's Society is committed to safeguarding and protecting the children and young people that we work with. All posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Closing Date

The closing date for applications is Friday 13th February. Interviews will be held on a date to be confirmed.
Posted on: 30 January 2026
Closing date: 13 February 2026 at 23:59
Job ref: 6010
Tags: IT