Donor experience manager jobs
Are you looking to join a charity where you can make a real impact? Eden Brown Charities are delighted to be partnering with the wonderful Zoe's Baby Hospice in Coventry to recruit them an Events Fundraiser to join an ambitious team at an exciting time for the Charity.
Zoe's Place Baby Hospice supports babies and young children aged from birth to five who have life-limiting/life-threatening conditions.
Their incredible work ensures that very unwell children can enjoy the best possible quality of life and they support their families throughout their journey.
The Baby hospices, based in Coventry and Middlesbrough, offer respite, palliative and end of life care for children, as well as support for the whole family. With a range of play therapies and fun activities their team of specialists work together to make every moment of childhood count.
The Charity have a really exciting calendar of events including a number of Challenge Events, the Annual gala dinner and the Boo Bash!
About the role
As Events Fundraiser you will;
- Meet agreed fundraising targets for events fundraising at Zoe's Place Coventry.
- Create, implement, and evaluate strategic fundraising plans, ensuring alignment with organisational goals and donor engagement strategies.
- Plan, deliver, evaluate, and grow a diverse portfolio of fundraising events, including the development of new opportunities by producing a business case for investment
- Work with third parties and external event suppliers to deliver high-quality events and maintain long-term, valued partnerships.
- Deliver an outstanding and consistent supporter journey across all fundraising events.
- Recruit, support, and manage volunteers to strengthen the events programme.
- Collaborate with colleagues across the charity to maximise opportunities and cross-promote events.
- Oversee the development of promotional materials and coordinate event marketing across social media, email, and other channels.
About you
To be successful in this role, it is desirable that you have had some experience in Events Fundraising however relationship management is key to this role so other transferrable skills will also be considered.
Please note that this is a hybrid role based mainly in the Hospice in Coventry with some home working. The closing date is the 19th October. For more information, please contact Laura Iliff on 07442607841.
Eden Brown Synergy is an equal opportunities employer.
Eden Brown Limited is a limited company registered in England and Wales with registered number 3643845. Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Church Engagement & Fundraising Advisor
Permanent, Full Time, Hybrid working (You will be required to attend the office for a minimum of 2 days per week with the option to work remotely for the remaining 3 days).
Location: London
Salary: £46,666 per annum
About us
Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.
We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too.
About the role
Reporting in to the Church & Supporter Engagement Lead, the Church Engagement & Fundraising Advisor will lead and inspire a team of Church Engagement & Fundraising Officers, ensuring exceptional stewardship and engagement with churches, Christian Aid groups,
and the wider public to support Christian Aid’s values and goals.
The post-holder will oversee the stewardship of existing churches, re-engage lapsed supporters, and acquire new ones while equipping and motivating supporters to give, act, and pray against global poverty and injustice.
Some of the main responsibilities of the Church Engagement & Fundraising Advisor will include:
- Management of a team of Church Engagement & Fundraising Officers, fostering a collaborative mindset and creating an environment that promotes the exchange of ideas and knowledge.
- Build trusted relationships with churches, groups, and individuals, ensuring strong connections between teams for effective stewardship and seamless information-sharing.
- Actively identify and engage the most supportive churches across England, inspiring them to give, act, and pray with Christian Aid through tailored programmes of activity.
- Development and delivery of impactful plans to engage our existing supporting churches in key appeals and campaigns.
- Cultivate a culture of continuous learning in relation to supporter care, including communications with supporters, with a focus on Christian Aid Week, Christmas, emergency appeals and priority campaigns.
- Recruit and empower volunteers to build capacity and deliver maximum impact, modelling accountability and striving for cost-effective solutions that streamline decision-making and foster consensus.
- Representation at Christian events, conferences and festivals, aimed at raising our profile with church audiences, maintaining support with our existing churches, and growing prospective churches to support Christian Aid and maximise our impact.
About you
Who we are looking for
Essential:
- Demonstrable experience of leading and managing staff, leading and working collaboratively with colleagues across distances, maintaining vision and energy and translating that vision into practical work plans.
- Developed knowledge of churches, church networks, fundraising practice, and of volunteer management.
- Highly developed presentation skills in public.
- Experience of working with churches, ecumenical movements and churchgoers.
- Developed interpersonal skills with the ability to build relationships and influence, both internally and externally.
- Ability to work unsupervised, under pressure and juggling multiple priorities.
- Ability to handle unsocial hours and travel throughout the region and, on occasion, internationally.
- Ability to drive.
Desirable:
- Good knowledge of theology and global development issues.
- Experience of leading an income generating team and driving growth from community audiences.
- Experience of preaching and leading worship creatively.
- Demonstrable ability to inspire and motivate volunteer leaders.
- Access to a car.
Further information
At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.
We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams.
We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity.
All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this.
Charity People are delighted to be partnering with a leading literacy charity to recruit for their next Head of Digital.
This charity empowers children, young people and adults from disadvantaged communities with the literacy skills they need to succeed. They work directly with young people and their families, with the 5,000 schools in these communities, with nurseries, prisons, YOIs and through their teams leading community literacy programmes in 20 places in the UK facing the biggest literacy and poverty challenges. Literacy is a vital element of action against poverty and their work changes people's life stories.
Contract: Permanent role
Salary: £50,000 to £55,000
Location: Contracted to London office (SW8 1RL) with flexible home working
Hours: Full-time, 35 hours per week
Closing date for applications: Monday 6th October
Interview date: first stage interviews will be held remotely on Friday 17th October with second round held week commencing 27th October
As Head of Digital, your core responsibilities will include:
- Lead the development and implementation of the charity's digital transformation strategy
- Provide digital leadership and expertise across the organisation
- Oversee the development of digital platforms to enhance brand and mission delivery
- Lead the delivery of key digital projects on time and within budget
- Enhance data analysis and CRM capabilities, developing reporting dashboards, generating data-driven insights and making recommendations to optimise performance and growth
- Manage the digital marketing budget and relationships with third-party suppliers
- Work with the Director of Marketing and Communications to build, implement, and maintain a consistent and high impact brand strategy
- Lead high-quality campaign activity on all digital channels, demonstrating the charity's thought leadership and influencing policymakers and politicians and ensuring brand and messaging is consistent through all digital channels
- Oversee development of content for websites, social media and newsletters
- Ensure communications channels influence existing and potential donors and supporters of the charity
We'd love to hear from candidates with the following skills and experience:
- Proven significant experience in senior digital leadership and/or strategy development
- Strong track record of managing agency partnerships
- Expertise in influencing public opinion or behaviour through communications and marketing
- Experience leading and motivating a digital team
- Success in delivering consumer-facing, digital-first campaigns
- Skilled in managing relationships with senior external stakeholders
- Excellent cross-departmental collaboration and communication skills
We're particularly interested in receiving applications from candidates who have the following experience, although this is not essential:
- Experience of contributing to organisational strategy development
- Good understanding of the role of digital marketing to deliver strategic growth
- Knowledge of using data insights to support strategy development
- Knowledge of how behavioural insight can be utilised to deliver behaviour change
If you're interested in hearing more about this opportunity, please send your CV to Alice Wood at Charity People in the first instance.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
Development Coordinator
Location: Kings Cross, London N1C. Hybrid, minimum 2 days in office with flexibility depending on tasks. Occasional evening/out-of-hours events support (approx. 10 times/year)
Salary: £31,200 per annum
Hours: Full time
Contract: Permanent
Who are we?
Art Fund is the UK’s national fundraising charity for art. We give grants to help museums, galleries, historic houses and public arts organisations to acquire objects for their collections, to share them with as many people as possible, and to support research and training for museum professionals. We are supported by our growing membership of 135,000 through the National Art Pass, as well as the generosity of many individuals, trusts and foundations.
The role
We are seeking a motivated Development Coordinator to support our ambitious Development team in fundraising for a museums and galleries across the UK. You’ll be central to building relationships with supporters, patrons and new prospects, and ensuring they feel connected to the impact of their philanthropy for a wide range of museum programmes and projects. This is an exciting time to join Art Fund’s fundraising team as we work to increase our investment in our network of over 1,000 museums and ensuring they are dynamic, evolving and ambitious spaces, for everyone.
The successful candidate will be eager to expand their fundraising experience with a focus on individual giving, highly organised, an excellent written and verbal communicator with a keen interest in museums and galleries.
As a key member of the Development team, you will:
- Help manage and grow Art Partners, our patrons membership group, delivering outstanding stewardship through engaging communications and in-person interactions.
- Maintain the highest standards of gift administration and working closely with colleagues in the Development team to ensure supporters feel valued at every step.
- Support and deliver a varied and inspiring events programme, showcasing the impact of Art Fund’s support for UK museums and galleries.
- Manage a portfolio of individual donors, developing cultivation plans, building strong relationships, and securing meaningful gifts that advance our charitable programme.
Key Employee Benefits
- Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
- Free National Art Pass (NAP) – for yourself and another person of your choice.
- Free Entry to Exhibitions
- Life Assurance – cover for up to three times your basic salary.
- Season Ticket Loan
- Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.
Closing deadline: 9am on 9 October 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.
We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.
Non-UK nationals will require current and valid permission to work in the UK.
Please note that any suspected use of AI in relation to answering sift questions will be marked down.
No agencies please.
Location: Stokenchurch - Hybrid Working, 2 days per week in office (subject to business needs)
Salary: £25,324- £28,327
Contract: Full-time, Permanent
About us
Thames Valley Air Ambulance exists to give everybody within our community the best chance of surviving and recovering from an emergency. We are here for you and your loved ones. In Berkshire, Buckinghamshire, and Oxfordshire. Whoever you are. Wherever and whenever you need us.
What we are looking for:
We’re looking for a passionate and driven Individual Giving and Legacy Officer to join our growing Fundraising team. This is an exciting opportunity to shape and deliver campaigns that inspire support and build lasting relationships with our donors.
At Thames Valley Air Ambulance, we’re committed to giving everyone the best chance when the worst happens. Every day, we’re called to life-threatening emergencies across Berkshire, Buckinghamshire, and Oxfordshire. But we can’t do it without the generosity of our supporters
and that’s where you come in.
Your role
As Individual Giving and Legacy Officer, you’ll play a key part in delivering multi-channel fundraising campaigns and developing supporter journeys that are meaningful, engaging, and impactful. You’ll work across both individual giving and legacy fundraising, helping us grow income and deepen connections with our community.
You’ll be responsible for:
• Delivering legacy campaigns across email, print, and social media to inspire future gifts.
• Running individual giving campaigns across regular giving, in-memory donations, lottery, cash appeals, and our online shop.
• Creating and refining stewardship journeys across digital, print, and phone to ensure supporters feel valued and connected.
About you
• You’ll bring experience in fundraising and a good understanding of individual giving and/or legacy fundraising. You’ll be confident working across different channels and managing multiple projects with strong organisational skills.
• We’re looking for someone who:
• Has experience supporting fundraising campaigns via direct mail, email, telemarketing, or social media.
• Is highly organised and able to manage competing priorities and deadlines.
• Is passionate about making a difference and eager to grow within a supportive team.
Why join us?
At Thames Valley Air Ambulance, you’ll be part of a dynamic, compassionate, and forward-thinking organisation. We’re proud of our culture, collaborative, inclusive, and committed to personal development. We care deeply about the wellbeing of our team and offer flexible working arrangements to support a healthy work-life balance.
If this role sounds like it’s for you, we would love you to apply!
In return we offer a competitive salary and great staff benefits such as.
• 25 Days holiday / 267 Hours Holiday
• Hybrid Working (minimum 2 days in office)
• Holiday Trading
• Free annual Flu Vaccination
• Blue Light Card (Option to purchase)
• Employee Assistance Programme
• Company Pension Scheme
• Simply Health – Medical cash back scheme
• Disability Confident Employer
.
How to apply
To apply, please complete our online application form and tell us why you’re excited about this opportunity and how your experience aligns with the role. You must have the right to work in the UK, as we are unable to offer sponsorship.
Vacancy Closing Date: 10/10/2025 This post may close early due to high numbers of applications, so you are advised to apply promptly.
Interviews will be held week commencing 20/10/2025
TVAA is a Disability Confident employer. We are committed to discussing and implementing adjustments to support you during your application process and beyond.
You may also have experience in the following: Individual Giving Officer, Charity, Charities, Third Sector, Fundraising Officer, Business Development, Legacy, Legacy Officer, Direct Marketing, Campaign Management, Support Engagement, Individual Giving, Charity, Third Sector, NFP, Not for Profit etc.
REF-223 884
Salary: £29,000- £31,000 per annum
Contract: Permanent, Full-time (35 hours per week)
Location: Remote – must be based within the Home Counties region (Bucks, Beds, Northants, Herts, Essex)
Closing date: 3rd October
Benefits: 25 days annual leave (plus bank holidays), rising to 30 days, flexible working, access to Benenden Health Care, free eye tests, and more
We are thrilled to be working with the pioneering charity Brain Tumour Research to recruit a Community Fundraiser for the Home Counties region. Brain Tumour Research is leading the fight to find a cure for brain tumours – the biggest cancer killer of children and adults under 40 – and is campaigning to increase national investment in research to £35 million per year.
In this role, you will be responsible for generating and growing income through community fundraising activities across Buckinghamshire, Bedfordshire, Northamptonshire, Hertfordshire, and Essex. You’ll engage supporters, recruit and steward individuals and groups, and build lasting relationships that help drive awareness and fundraising.
To be successful in this role, you will need:
- Experience in community fundraising, donor management and stewardship
- Excellent communication and relationship-building skills
- A flexible, proactive attitude and willingness to travel for events
- Access to a car and a full driving license
If you would like to have an informal discussion, please contact Ashby Jenkins Recruitment and ask to speak to Heather.
Ashby Jenkins Recruitment is a specialist charity recruitment agency. We are committed to equity, diversity, and inclusion and take a relationship-led approach to recruitment in the sector. You can read more about our commitment to diversity on our website.
If enough applications are received, we reserve the right to close the application period early.
Please quote reference 2719HB when applying.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Direct Reports: Estates Manager, Operational Finance Lead, Strategic Finance Lead
Main duties and responsibilities:
· Directly assist the Chief Executive and the Board on all strategic and tactical financial matters
· Discharge strategic financial management and financial control to ensure the long-term financial viability of the Hospice Ltd and Hospice Trading Ltd
· As a member of Executive Team to work in partnership with the Board to execute the charity strategy
· Clear empowering leadership to ensure effective management, organisation, and delivery of objectives
· Close and effective partnership working with the Charity Treasurer
· Accountable for the effective working of the Finance and Resources committee and Capital planning group with high calibre support to committee chairs, our Treasurer and Deputy Chair of the Board respectively
· Executive attendance and effective contribution at Board, Income Generation Committee, Finance and Resources Committee and the Annual General Meeting
· Accountability for digital capability of the Charity to sustain pace and productivity across the organisation
· Overall accountability for the capital programme
· Director representative on the Hospice Lottery Partnership Board
· Accountability for the SIRO, SORP and Charity Commission Guidance and corporate governance with specific reference to financial company secretary functions
· Accountability for the collection and processing of financial data to ensure decisions and strategy are informed by accurate integrated information and analysis
· Ensure accrual accounting is central to the Trust’s finance systems to provide an accurate financial picture
· Oversee the financial management and accounting systems and be accountable for all finance and finance-related administration systems
*The Hospice of St Francis supports flexible working, paid carers leave and jobshare
Key Accountabilities, Responsibilities & Tasks
Departmental & Role Specifics
· Seek out methods and practices to minimise financial risk, cyber security breach and fraud
· Support the Board of Trustees in the discharge of their responsibilities for reserves
· Accountability for the three year rolling financial plan of the Charity
· Manage the cash flow of the Charity, ensuring the Charity meets its liabilities as they fall due and implement the Trust’s Savings and Investment Policy and Financial Free Reserves policy.
· Co-ordinate the Charity’s insurance requirements, liaising with insurance brokers to ensure adequate insurance cover is maintained and ensure claims are dealt with
· Accountability for performance to contract and contract review with our external ICT providers
· Overall accountability for the hard and soft facilities annual plan and health and safety compliance supported by the Head of Operations
· Support the implementation of EPOS and accurate and timely financial information on trading
· Undertake benchmarking exercises from time to time to assess value for money.
· Disaster prevention planning, review and implement the Charity Business Continuity Plan
· Excellent analytical and numeracy skills with accuracy and consistency
· Skilled in evaluating performance to contract, constructing tender processes and executing them effectively
· Strategic and operational risk management
· Prepare and monitor financial reports with explanation of variances, including management accounts and cash flow forecasts
· Develop our commercial portfolio, including competitor analysis for market entry
· Train and supervise staff to support assurance of adherence to the charity finance policy and procedure
· Complete the statutory year-end accounts; manage the audit for the Charity and its trading subsidiary
· Reconcile and submit the Charity’s Annual Partial Exemption Special Method for VAT recovery
· Report to the Trust’s Leadership Team and Board on financial matters including explanation of variances, and the financial position of the Trust and its subsidiary and on any issues requiring action.
· Ensure rapid counting, receipt and banking of donations to minimise the differences in reporting between two different systems (access dimensions and donorflex) ensuring the Joint Directors of Fundraising and Income Generation Committee have timely and accurate information
· Co-ordinate the Board’s Finance & Resources committee; agenda, meeting dates, and review of relevant financial policies and the annual audit of accounts
· Lead budget and forecasting processes, develop, maintain and update effective procedures and standards on budget, financial control and productivity.
· Advise and assist Department Heads and budget holders
· Bank reconciliation, Quarterly VAT Submission (Making Tax Digital),
· Month-End and Year-End Process
· Model the impact of planned pay awards with accountability for annual adjustments
· Monthly payroll changes to external Payroll advisors; Auto-enrolment Pension submission and PAYE
Qualifications, Skills, Experience, Knowledge & Approach
· Qualified ACA or ACCA accountant
· 10 years’ experience in all aspects of accounting/finance for medium sized organisations
· Excellent current knowledge of PAYE and VAT
· Management responsibility for a finance team
· Oversight of IT functions
· Completion of accounts and audit information packs and resolution of issues as specified by the Auditors
· Presenting and interpreting financial information to a range of stakeholders
· Effective financial management and control through delegated budget holders
· Leadership of productivity &/or efficiency programmes
· Commercial experience at a senior level
· Skilled in being able to quickly establish effective relationships at all levels (internal and external) with gravitas and strength.
· Skilled in implementing system and business change
· Business continuity planning skills
· Superior attention to detail, even when working under pressure
· Highly competent use of Microsoft Office 365 Suite with particular expertise in Excel
· Charity Finance and Governance
· Excellent current working knowledge of accounting systems and payroll systems including Access Dimensions
· Excellent understanding of unconscious bias in your own practice
· Data protection, Information Governance and GDPR
Key Accountabilities, Responsibilities & Tasks
Communication
Creative and approachable leader with gravitas who communicates clearly with colleagues
· The ability to inspire others – direct reports, at executive team, the wider organisation Board, committee and with supporters, donors and stakeholders
· Diplomatic, persuasive with excellent negotiation skills
· The ability to speak more than one language relevant to the population served
Internal & External Contacts
·
Decision Making
· Solution focused approach, be ready to listen to others’ ideas and share our vision for what it means to be Outstanding
· Able to get ideas across quickly and effectively and gain relevant buy-in and support
· High level organisational and planning skills
· Solution focussed approach
· High level of personal integrity and honesty
· Positivity and highly self-motivated
· Effective team player
Mental and Physical Consideration. Working Conditions & Environment
· Commitment to the aims and ethos of the Hospice
· Strong facilitation skills - able to lead a team through effective idea generation to collation of output from group work
· Critical thinking and analytical skills
· The ability to work from different locations
· Continually strive to improve the business
· Development of others to succeed
· Keen to develop self within role
Health & Safety
· Understand and comply with all Health and Safety, Fire and Infection Control regulations
· Complete all mandatory training and ensure compliance of direct reports and contractors
Safeguarding
· Act in a manner at all times to safeguard the interests of individual patients/clients and their families and justify public trust and confidence in the Hospice of St Francis
The Hospice of St Francis helps local people and their families, in Hertfordshire and Buckinghamshire, to live their precious lives well.





The client requests no contact from agencies or media sales.
Pet neglect and abandonment is reaching record levels. Bath Cats and Dogs Home is on the frontline every day, fighting for the welfare of the most in-need cats and dogs.
As the challenge grows, we are rising to meet it. We’re looking for someone with ambition and insight to lead our income generation strategy.
You will have the experience necessary to set and meet targets with confidence, inspiring your team to reach new heights.
As a senior leader, your strategic mindset, focus, and enthusiasm will foster a strong fundraising culture throughout the charity.
It’s an exciting time to join our team, with many opportunities to expand our work and increase its impact. If you’re the person to help us achieve that, please consider applying.
You’ll find that we’re a kind and dedicated team, who are all committed to transforming the lives of the animals that come into our care.
Every cat and dog should enjoy a healthy life and a happy home.
Location: London/Hybrid
Department: Group Marketing and Communications
Contract type: Fixed Term Contract
Hours: 35 (Full time) - Part time 28 hours considered
Salary: £30,000 - £35,000 per annum depending on skills and experience
Join us as an Individual Giving Officer and help raise vital funds to support Big Issue vendors across the UK.
At Big Issue Group, we're on a mission to end poverty through innovative social enterprise. You'll know us best for our iconic magazine sold by vendors on streets nationwide – but we do so much more than that.
We create opportunities for the 14.5 million people living in relative poverty in the UK to earn, learn and thrive.
As our Individual Giving Officer, you'll be at the heart of raising unrestricted funds that directly support our work with Big Issue vendors and our broader poverty-fighting initiatives. This isn't just about fundraising – it's about connecting with people who share our vision and want to be part of the solution.
Your day-to-day will involve developing and running campaigns that recruit new supporters and keep our existing donors engaged across multiple channels. You'll get to work closely with our vendors and support teams to uncover the powerful stories that show the real impact of people's contributions – then craft these into compelling content that inspires others to get involved.
We're looking for someone who can think creatively about income generation, manage the production of supporter materials, and dive into the data to see what's working. You'll be collaborating with colleagues across the organization and working with various stakeholders to make sure our message resonates with supporters.
This role comes with ambitious growth targets, and you'll play a crucial part in helping us reach them. If you're passionate about using storytelling to drive social change and want to directly support the vendors and communities we serve, we'd love to hear from you.
We are looking for this role to ideally start early November.
Salary and Benefits offered
- Salary - £30,000 - £35,000 per annum - for full time.
- Incremental holiday entitlement starting at 25 days per year plus bank holidays (pro-rata for part time staff) plus paid leave to care for a sick child or grandchild and a sick or elderly relation
- Company Sick Pay
- Enhanced contribution to our workplace pension
- Enhanced maternity pay
- Training and development opportunities including an open learning library and management training schemes
- Health benefits include life cover, a health cash plan scheme which provides access to counselling and a range of therapies
- Access to Blue Light Card benefits scheme.
- Please note that we reserve the right to review and amend our staff benefits and they do not form part of any contract of employment
Workplace details
This role is based at the Big Issue Groups Head Office at Finsbury park with Hybrid Working available.
Closing date - 12th October 2025 (23:59pm) - Interviews and shortlisting may take place before the advertised closing date so please apply asap.
Big Issue Group is striving towards Equal Opportunities. We particularly welcome applications from those who are underrepresented in our sector, such as women in senior roles, and people with disabilities and from Black and Minority Ethnic communities.
Since 1991, the Big Issue has fought poverty by creating opportunities and supporting people to take control of their lives. Over time our organisation has grown and now the Big Issue Group consists of the Big Issue Media Ltd, Big Issue Invest Ltd, our social investment arm, and Big Issue Impact Ltd.
REF-224 185
Salary: £35-42,000 FTE depending on experience
Reporting to: Head of Funding and Partnerships
Contract: Fixed term 12 months, part-time 0.5 FTE (with the possibility of extension)
Location: UK (Homeworking) - with mandatory attendance at quarterly in person All Team Day in London (travel at own expense)
Unlimit Health
Unlimit Health is an international organisation working to end parasitic disease. We work closely with affected countries, sharing evidence and expertise to eliminate preventable infections. Our purpose is to support people to live healthy lives, free from limiting disease.
Our vision is for resilient systems that sustain good health, so everyone everywhere can reach their full potential. We achieve this by working across multiple sectors in numerous countries to deliver effective and robust health programmes that have a lasting impact.
We were founded in 2002 with a £20m grant from the Bill & Melinda Gates Foundation, and started life as a research group, the Schistosomiasis Control Initiative, within Imperial College London. Consistently ranked globally as one of the most cost-effective nonprofit initiatives, we have received significant funding since our inception including from the UK Department of International Development (DFID), USAID and philanthropic investors.
What we do
Our work includes:
- Evidence-based disease elimination support
- Cross-sectoral health systems strengthening
- Building collaborative partnerships
Our main area of focus is the elimination of schistosomiasis and soil-transmitted helminthiases (intestinal worms). Endemic infections of these parasitic worms are found in some of the world’s most marginalised communities, and they can have a hugely detrimental effect on individuals, including:
- Reduced productivity
- Internal organ damage
- Impaired child development
- Reduced school attendance
- Increased risk of HIV in women
- Infertility
Unlimit Health is a UK-based not-for-profit organisation that partners with Ministries of Health across sub-Saharan Africa to design and deliver evidence-based programmes to control and eliminate schistosomiasis, one of the world's most neglected tropical diseases (NTDs). Our work supports country ownership and strengthens national health systems to achieve long-term, sustainable impact.
We are known for our collaborative ethos, strong partnerships, and as a supportive, flexible employer committed to diversity, well-being, and professional development.
The role
This is an opportunity for an experienced trust fundraiser to supercharge Unlimit Health’s trust and foundations income stream through updating and expanding the trust and foundations pipeline, qualifying new potential donors and making initial approaches and funding applications. You will help to secure a modest new business income target for the year 25/26 and lay the foundations for further expansion of the income stream in 26/27 and beyond.
You will be well organised and have excellent research and communication skills, with the tact and tenacity to establish and maintain productive relations with funding organisations of different kinds.
To apply
To apply, please submit an up-to-date CV and covering letter outlining your suitability for the role according to the job description and person specification.
Closing date: 7th October at 9am
Interview dates: W/C 13th October
Please ensure you are available to attend an interview on these dates.
Applicants are required to have the right to work in the UK, and documentary evidence will be requested at the interview stage.
Diversity Statement
We particularly welcome applications from candidates from under-represented groups to better reflect our mission and work to improve health equity. Research has shown that women and people from marginalised groups are less likely to apply for a role if they do not meet 100% of the job criteria. Please consider applying even if you do not fully meet our essential criteria. We are happy to schedule an informal chat to discuss the role further prior to submitting an application.
Unlimit Health is an equal opportunity employer. We welcome and celebrate differences in age, race, ethnicity, national origin, gender identity and expression, sexual orientation, physical or mental ability, religious beliefs, and socio-economic background. We are dedicated to fostering an inclusive environment where every team member is valued, respected, and has equal opportunities to thrive.
REF-223 979
Head of Fundraising
Permanent Contract
Location: Hybrid, Crimple House, Hornbeam Park Avenue, Harrogate, HG2 8 NA
Hours: 35 Hours
Salary: £44,069.49
Closing date: 05/10/2025 (the advert may close early if we receive a sufficient number of suitable applications)
Brand: Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s
Do you want to be part of an organisation that makes a real difference to our local communities? Our family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s Hospice provide vital support to people when they need it most. Our vision is of a community where everyone gets the care they need, want and deserve You can help make that a reality.
We are an independent charity powered by local communities. Every day, we help to improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen.
About the role
As Head of Fundraising & Marketing at North Yorkshire Hospice Care, you’ll play a pivotal role in leading the growth and direction of our Income Generation team, driving forward the fundraising and marketing activity that underpins Saint Michael’s Hospice, Herriot Hospice, and our bereavement and emotional wellbeing service, Just ‘B’. With responsibility for delivering nearly £3 million in annual income – and the ambition to grow this beyond £5 million – you’ll shape strategy, inspire your teams, and build lasting relationships with donors, partners and volunteers. You’ll bring creativity and vision to identifying new commercial opportunities, diversifying income streams, and ensuring our supporter experience is nothing short of exceptional.
A natural leader, you’ll be experienced in managing and motivating fundraising and marketing teams, empowering staff and volunteers alike to reach ambitious goals. With a proven track record across multiple fundraising specialisms – whether corporate, major donor, individual giving, or community/events – you’ll know how to grow income while delivering outstanding stewardship for high-value supporters. Highly strategic and performance-driven, you’ll be confident in setting targets, managing budgets, and evaluating success, all while championing collaboration across the organisation. Above all, you’ll be motivated by the opportunity to harness your expertise to secure vital funds, strengthen our reputation, and ensure more families receive the compassionate care they deserve.
How we look after you
• We put people first in all that we do, which includes our own team
• Wellbeing and resilience support with a dedicated team by your side
• Flexible and hybrid working for many roles
• A supportive and caring environment
• Opportunities to grow, develop and progress, with culture of lifelong learning
How to apply:
• Please click Apply and you will be forwarded to the vacancy page on our website. Click on the role and this will open the application form.
• Download and read through job description (via the ‘Downloads’ section at the top of the advert) as you will need to tell us how you meet the essential requirements of the role.
• Make sure you answer all supplementary questions as part of your application otherwise your application will be automatically rejected.
• We recommend reading the application pack “Joining Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s” and browsing the “Join our team” pages of our website, which will provide lots of useful information about what it’s like working for us and how the recruitment process works.
• Did you hear about this role from a current employee as part of our recommend a friend scheme? Don’t forget to let us know after clicking apply.
Our values
• We put the people who use our services at the heart of everything we do
• We are caring and compassionate
• We are personal and supportive in our approach
• We engage positively
• We are responsive
• We are driven to do better
• We are fair
• We are professional
• We work collaboratively
• We are accountable
Living out our values
• Our behaviour framework puts our values in the context of our everyday work. See what this includes at saintmichaelshospice.org/behaviour-framework
• We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age, or sexual orientation. As part of our commitment to equality, diversity and inclusion, we collect and monitor EDI data of applicants to help us ensure that our policies and procedures are effective in promoting equality. The information you provide in the Equality, Diversity, and Inclusion section of the application form will have no bearing on your application, it is only used for diversity monitoring and is not visible to hiring managers.
• We believe that children, young people and adults should never experience abuse of any kind. Our safer recruitment and safeguarding processes help protect those accessing our services. Please see our safeguarding statement on our website: saintmichaelshospice.org/safeguarding-statement
• If you require any support or adjustments to be able to apply for this role, please let us know by emailing [email protected]
• We will need to complete satisfactory pre-employment checks before appointing you. These include but are not limited to identity checks, DBS clearance at an appropriate level for the role, verification of right to work in the UK, employment references and employment history. We will cover the cost of these.
Don’t quite meet the requirements for this role? We’d still love to hear from you, please get in touch via [email protected] to discuss other opportunities across our family of services.
PLEASE NOTE: Unfortunately, we are not currently able to consider applicants who require sponsorship to work in the UK.
North Yorkshire Hospice Care has a duty to protect those who receive our support. Roles within our organisation are exempt from the Rehabilitation of Offenders Act 1974. All applicants aged 16 or over who are offered employment will be subject to a Disclosure and Barring Service (DBS) check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, and convictions. Applicants will not be discriminated against due to convictions and cautions, but will be considered on their merit. Should a successful candidate have any convictions or cautions, the nature of the position and the circumstances and background of the offences will determine if it is possible to proceed with the appointment.
North Yorkshire Hospice Care is a registered charity in England and Wales (518905) with a family of services operating as Herriot Hospice Homecare, Just ‘B’, Saint Michael’s Hospice, and Talking Spaces. North Yorkshire Hospice Care is a company limited by guarantee, registered in England and Wales (2121179).
A family of services including Herriot Hospice Homecare, Just ‘B’ and Saint Michael’s. We support people living with terminal illness and bereavement


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of Internal Audit
We’re looking for an enthusiastic and motivated individual to join the team as the internal auditor.
Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Position: SIT60 Head of Internal Audit
Location: Home-based. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)
Salary: Circa £33,500 (FTE circa £51k) (inner London weighting £2,595 pro rata or outer London weighting £1,495 pro rata may be applied in accordance with where you live)
Hours: Part-time, 23 hours per week
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 10 October 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Interview Date: 21 October 2025. Depending on the outcome a second interview may be arranged.
Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
The role reports to the Associate Director of Legal and Governance, with an independent reporting line to the Chair of the Finance Committee.
The role will provide a comprehensive programme of internal audits into the activities of our charity and will report to our Finance Committee with recommendations for improvement. This is a crucial role in safeguarding the charity’s assets and reputation.
Key responsibilities will include:
- To establish effective and robust operational and strategic Internal Audit plans for the Charity and to report on progress of the plan
- To carry out the Internal Audits within the Internal Audit Plan, within the agreed timetable and budget shown in the Plan, to report on them, to present them to Board and Committee meetings and to monitor progress.
- To liaise with externally sourced providers of internal audit services in support of the role and for conducting internal audits into specialist areas of activity of the charity (such as IT arrangements).
- To maintain a strong working relationship with the Finance Committee, its Chair and the Chief Executive and to act as a Business Partner to all Executive Directors in relation to internal audit.
- To contribute to the Charity’s efforts to avoid fraud, including by advising on new policies and to lead on fraud investigations where appropriate
- To ensure a joined-up approach to both the external and internal audit work, minimising duplication and feeding into the external audit risk assessment.
- To liaise effectively with colleagues to ensure any potential new financial systems have adequate consideration of internal controls.
- To keep up to date with Internal Audit practice and developments and advise the Charity in relation to internal audit matters.
About You
You will have:
- A qualification in internal audit or accounting (e.g. CIA, MIIA, AAT, ACCA, CIMA) as a minimum.
- A good knowledge of how charities operate and their main processes including Finance, HR, Fundraising and CRM systems.
- An in-depth knowledge of risk based internal auditing techniques, including testing and sampling methodologies.
- A good understanding of charity related compliance requirements, and appropriate counter-fraud measures and risk management processes
- An ability to act with authority and provide an independent voice on internal audit matters affecting the charity.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.
Finding strength through support
The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of supporters and donors that they can provide vital support.
The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.
The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.
A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Auditor, Lead Auditor, Head Auditor, Head of Internal Audit, Head of Internal Auditing, Director of Internal Audit, Director of of Internal Audit, Internal Auditing Director, Internal Audit Director, Senior Auditor, CIA, MIIA, AAT, ACCA, CIMA. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
The Kirkwood help to improve the quality of life for local people against all the odds. When time is short, they help everyone in their care to live well and make the most of every single day. By making the complex simple and focusing on what truly matters, they support families and loved ones to live on - and live well. They are The Kirkwood, and they Support Life.
The Kirkwood Movement is a community of people from across Kirklees and beyond who believe that anyone affected by a life-limiting illness deserves to live the best possible quality of life, for however long they have.
From the moment a patient receives a diagnosis, specialist palliative care is provided every step of the way - whether in the In-Patient Unit and Support & Therapy Centre in Huddersfield, or in patients’ own homes across Kirklees.
We are thrilled to be working with The Kirkwood to recruit their new Head of Fundraising – a pivotal role that will enable them to reach more people by growing and strengthening sustainable income streams to continue their vital services.
Would you like to utilise your fundraising expertise and lead a passionate, ambitious team? If so, we would love to hear from you.
The Role
As Head of Fundraising, you will collaborate closely with the Director of Fundraising and Marketing to develop and deliver The Kirkwood’s new fundraising strategy.
This is a senior, strategic role, working in close partnership with the Business Development Manager, Head of Retail, and Media & Marketing teams.
Key responsibilities include:
- Leading, supporting and motivating an energetic, passionate and high-performing fundraising team, including Community, Events, In Memory and Individual Giving.
- Identifying and developing new opportunities, producing business cases, and delivering pilot activity to sustainably grow the fundraising portfolio.
- Setting, monitoring, analysing and reporting on budgets, and on financial and non-financial performance.
- Upholding the ethos and values of The Kirkwood, and ensuring compliance with policies, procedures and regulations.
The Person
We are looking for an inspiring leader with significant senior management experience, ideally gained within the charity or voluntary sector. You will have strong knowledge of the charity fundraising landscape, along with relevant legal and regulatory frameworks.
You will be a compassionate and natural leader, able to inspire your team in delivering the new fundraising strategy. A positive, collaborative and passionate professional, you will have the skills to engage stakeholders and work as part of a leadership group.
You should be a strategic, long-term thinker with proven ability to develop and implement organisational and departmental strategy. You must also demonstrate experience in:
- Developing, monitoring, presenting and evaluating budgets, KPIs and business cases.
- Designing and delivering supporter journeys to improve donor retention and engagement.
If you thrive in a fast-paced environment, enjoy rising to challenges, and can manage competing demands while delivering results, we would love to hear from you.
Why The Kirkwood?
The Kirkwood is not just a building, an In-Patient Unit, or a place of care. It is a movement of people united by the belief that everyone affected by a life-limiting illness deserves the very best care - care that improves quality of life, for however long that may be.
Together, they support those in their care to live well and make the most of every single day. The Kirkwood Movement is united behind one common purpose: to Support Life.
The Kirkwood has around 250 dedicated employees in both full and part-time roles, and is fortunate to have the support of over 800 committed volunteers. The team live and work by their values:
- Respectful and Inclusive
- Passionate and Determined
- Open and Honest
- Kind and Compassionate
- Forward-thinking
- Striving for Quality and Excellence
Benefits include:
- Free on-site parking (where available)
- High-quality, low-cost meals
- Complementary therapies
- Stakeholder pension scheme (NHS pension transferable for current members)
- Hospice contributory scheme, including death in service benefits
- Access to occupational health services
- Childcare voucher scheme
- Employee Assistance Programme (for employees and immediate family)
- Enhanced sick pay
- Enhanced carers’ leave
- Discounted health cash plans
If you would like more information, or to apply for this role we would love to hear from you please contact us.
Please note: If you would like to submit an application or express your interest in an alternative format such as audio or video upload, or require any adaptations for your initial engagement with us, please contact either Charlie, Jen or Leanne who will be happy to advise on this.
Please also be aware that we use anonymous recruitment methods when submitting shortlists for all our roles and we only work with organisations that are happy to engage with us in this way.
Charity Horizons is an equal opportunities employer and as such actively promotes equality, diversity and inclusion in the workplace. We welcome and encourage applications from all suitable candidates irrespective of age, disability, hidden disability, race or national origin, religion or belief, gender, gender expression, political view, sexual orientation, medical condition and pregnancy.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Penumbra Mental Health
Penumbra Mental Health is a pioneering charity providing dedicated services for people with mild to serious and enduring mental ill health.
The charity supports people on their journey to better mental health, by working with each person to find their own way forward. The power of people’s lived experience enables Penumbra to deliver pioneering services which transform lives.
From being there for people in crisis to suicide prevention, supported living to self-harm management and peer support. Penumbra is with those they support every step of their journey to a better place. People's experiences are at the centre of everything that it does. It also pro-actively champions peer workers; they know that recovery is possible, because they’ve been there too.
The value of Penumbra's approach is a deep understanding that everyone’s journey is different, so it works with people to identify, believe in, and reach their goals, whatever they may be.
This is a newly created role which is part of a recharged Business Development Directorate aimed at developing a range of potential income streams and building a sustainable income model, reducing the dependency on statutory income.
Background information
The Director of Business Development is primarily focussed on growing commercial opportunities and engaging at a strategic partnership and corporate level. The Head of Fundraising and Communications will boost the capacity and leadership of the team to develop voluntary fundraising, lead on smaller corporate partnerships, develop grants and trusts income, create and deliver headline grabbing campaigns that appeal to the wider public thereby developing an individual giving function and lead on organisational communications, including fundraising comms. You will be supported by a Communications Assistant who has a good knowledge of the charity and Fundraising Assistant. The latter post is currently vacant and, it is hoped, the Head of Fundraising will be involved in the recruitment. There is a strong pipeline of innovative projects which will create compelling cases for support with which to fundraise. The assets are in place, it just takes an exceptional fundraiser to capitalise on opportunities.
Job description
Education
-
A relevant professional qualification at SCQF Level 9 or above or equivalent knowledge acquired by other means.
Experience
-
Experience in both fundraising (multiple and sustainable income streams) and communications(fundraising and organisation-wide), with evidence of developing strategy and delivery as well as management and leadership of these areas.
-
Proven success in securing income through a range of income channels including grants and trusts, partnerships, running campaigns, and raising profile.
-
Ability to balance strategic planning with hands-on activity delivery.
-
A track record of planning and delivering successful multiple and sustainable initiatives at a local and national level.
-
Excellent writing, storytelling, and communication skills across multiple channels.
-
Experience of working with and supporting senior leaders (e.g. comms, media engagement).
-
Strong organisational skills, able to juggle multiple projects with limited resources.
-
Line management experience and ability to support junior staff in development.
-
Experience of developing and executing a comprehensive communications strategy managing both internal communications and external engagement, ensuring a unified voice across all platforms. This includes ensuring the Communications strategy supports Penumbra’s strategic goals, including service promotion, policy influence, fundraising, and brand awareness.
-
Experience of managing projects from inception to completion.
-
Sourcing and sharing powerful stories from service users, staff, and volunteers, using personal experiences to demonstrate the impact of Penumbra’s work and humanise mental health issues.
-
Acting as Penumbra’s lead for media relations, securing press coverage and responding to media enquiries in a timely, professional manner. This includes developing relationships with key journalists, mental health advocates, and influencers to increase Penumbra’s profile. Leading on the creation and delivery of public-facing campaigns to raise awareness of mental health challenges and reduce stigma, including high-profile events like Mental Health Awareness Week.
Knowledge
-
Understanding of the voluntary sector, fundraising regulatory frameworks, communications and policy context and partnership agendas.
-
Oversee content creation across digital platforms, press releases, speeches, and internal communications.
-
Develop and oversee brand guidelines, ensuring all internal and external materials are on-brand and adhere to the highest standards of quality.
-
Distribute press releases, statements, and opinion pieces that showcase Penumbra’s expertise and impact on mental health in Scotland.
-
Design and implement multi-channel fundraising campaigns targeting major donors, corporate sponsors, foundations, and community partners.
-
Knowledge of fundraising regulations, data protection and financial compliance.
How to apply
Closing date: Closing date is midnight, Wednesday 15th October 2025
Application: Please submit a CV and covering letter (each no more than two pages) in Word format.
Interviews: Interviews will take place in Edinburgh on Thursday 30th October 2025. Please keep this date free unless I inform you that you are not progressing to interview.
Queries: If you would like to ask me anything about this role which is not expressed within this candidate pack, please e-mail me and we can arrange a mutually convenient time to talk. I'd be delighted to speak to you.
Helpline Adviser
Job Reference: REQ004483
£25,563.66 per year
Leeds LS10 5SH / Remote Worker
1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.
Together we will be unstoppable.
Our Services team based in Leeds have an opening for two Helpline Advisers.
Permanent, full time (35 hours a week)
Location: This role requires attendance in Scopes Leeds office ( LS10 1JF) with the remaining days worked remotely.
The hours for this role will be varied over shift patterns between 8am to 8pm Monday to Friday and 10am to 6pm Saturdays.
There are two positions available.
The role
We are looking for a self-starter with the ability to prioritise their own workload whilst advising Scope’s helpline customers. To provide support to helpline customers, supporters and donors and Scope enquiry customers.
In this role, you will:
· Provide consistent high-quality responses to enquiries received at Scope’s Helpline via telephone, email, live chat, our online community, and social networking channels, within set turnaround times.
· Ensure that customers feel valued and are provided with information that is tailored to meet individual need, is accurate, up to date and accessible to them.
· Provide excellent customer service with a friendly and empathetic manner.
· Continually update your knowledge around disability issues and to share learning across the team, to offer an expert service to Scope’s customers.
· Identify the correct person/department and efficiently transfer calls internally when customers ring with general enquiries.
· Ensure that details of all enquiries are logged accurately on the customer database in a timely manner and that quality data and information is maintained.
· Work within Scope’s policies relating to customer confidentiality and data protection.
· Follow Scope’s policy and process around safeguarding and to make decisions regarding relevant customers as appropriate.
· Promote Scope and its values around equality, inclusion and the social model of disability and to present a positive image of the organisation in all aspects of work.
· Contribute to team meetings and discussions and to proactively contribute to the continued improvement of the service.
About you
To be successful in this role, you will have:
· Demonstrable experience of providing advice and information.
· Experience of working in a contact centre environment with a friendly and empathetic manner.
· Excellent customer service skills and be able to communicate correctly to all of Scope’s internal and external customers.
· Drive and enthusiasm to the role and be able to demonstrate that you care passionately about improving the lives of disabled people.
Please give examples in your application to show how you have these skills.
We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.
Our values are being pioneering, courageous, connected, open and fair
By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.
Disabled candidates
We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.
Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.
If you require adjustments through your journey with us, please contact us via our website.
Equality, Diversity and Inclusion
At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.
We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities.
We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.
We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.
You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.
Scope benefits
We believe hard work deserves reward and recognition. We offer a wide range of benefits including:
· 27 days holiday plus bank holidays
· Flexible, hybrid and remote working options
· Pay progression at 6 months and 2 years
· Company pension
· Excellent training and career development
· Strong colleague networks across disability, race and LGBTQ+
· Discounted gym membership, cycle to work scheme and much more.
How to apply
If you want to make a difference and become a Disability Gamechanger, we'd love to hear from you. Apply Today!
Closing date for applications: 11:59pm GMT, Monday 6 October 2025.
Please note that successful candidates will be subject to an enhanced DBS check.