Engagement manager knowledge service jobs

CFG offers organisational/b2b membership to charities to benefit their charity finance teams, and corporate partner membership to selected organisations who work within the charity sector.  

As Head of Membership, you will be responsible for developing and implementing CFG’s charity and corporate membership recruitment and retention strategy. You will have a ‘digital first’ mindset, and can ensure data, systems and processes are developed to meet organisational goals. 

We are seeking someone who is a membership expert, has proven business development skills, is comfortable with attaining large financial and commercial targets, is hands-on, and is able to analyse data and draw insights from macro and microenvironments, in order to build a strong engagement and retention strategy.  You are able to strike a superb balance between commercial acumen and member service provision, so that our offerings are tailored, sustainable and effective.  

A natural leader, you will guide the charity membership and corporate member teams and share expertise and knowledge with colleagues across the organisation. You will be a people person, a strong networker comfortable addressing members at events, and have the ability to influence, negotiate and be at ease liaising with senior executives and Board of Trustees. 

In short, we're looking for a business development and membership recruitment and retention expert, to help us build our existing membership and increase engagement with our current members. We hope that's you! 

How to Apply 

If you would like to be considered for this position, please take a look at our recruitment pack on the next page, and apply with your CV and cover letter. The deadline for applications is Midday on Tuesday 7th October, and shortlisting will take place that week, with interviews to follow shortly after. 

Please email us with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor licence therefore we are unable to provide Visa sponsorship.

Benefits of working at CFG 

• 25 days' annual leave per year in addition to bank holidays, increasing to 28 days after three years of continuous service (pro-rata if part-time). 
• An extra three days' leave for the office Christmas closure. 
• Wellbeing week closures 
• Time off for personal health appointments. 
• Hybrid and remote flexible working options. 
• Four paid volunteering days every year. 
• A generous flexitime policy that allows employees to create a good work-life balance. 
• Access to eye care vouchers and contribution to the cost of new glasses. 
• Health cash plan via HSF
• Enhanced sick pay, as well as enhanced parental and adoption leave policies 
• Continuing personal development - learning and development opportunities both individually and organisation wide, such as a mentor/coach, training courses and conferences. 
• Auto enrolment to the Personal Pension Plan where CFG will contribute twice your contribution to the scheme up to 10%. 
• Access to interest-free employee loans or salary advances. 

CFG promotes remote-first working, although we do have office space at our registered address in Bermondsey, Southwark, SE London for those team members who prefer an office setting. We expect all of our team members to attend all staff, directorate, or team anchor days on a regular basis in London. All staff anchor days are currently quarterly, and directorate and smaller team anchor days are organised on an ad hoc basis. If you have any questions about this we'd be happy to chat about our in-person expectations with you. 

Please note that attending our flagship events will be required for this role, as well as work outside core hours occasionally as part of our events programme.  

NCN Delivery Project Officer

England North

£28,831 per annum (pro rata for part time)

Ref: 63REC

Full time 37.5 hours per week – we are happy to talk flexible working

Base: Hybrid working, with the ability to work a few days a month from either our Leeds, Manchester, or Newcastle hubs. We are based in a city-centre location. 

ABOUT THE ROLE

This is a fantastic chance to join the Walk Wheel Cycle Trust, working within the Delivery team as our new National Cycle Network (NCN) Project Officer.

As the NCN Delivery Project Officer you will support and deliver feasibility and infrastructure construction projects, working closely with team managers to ensure effective project management, community engagement, stakeholder collaboration, and operational delivery. You’ll help drive projects forward in line with organisational goals and compliance standards. 

You will have the opportunity to work on projects which seek to tackle some of England’s greatest active travel challenges, including the response to the climate emergency, the inequitable distribution of (and access to) green space, the social injustice of private vehicle dominance and the realisation of equitable and joyful public space for all.

The focus of this role is in the England North region; we may occasionally need you to travel during the course of your work including occasional overnights stays, and you may occasionally be required to work at other locations as necessary to undertake projects on behalf of Walk Wheel Cycle Trust. Candidates should be based within the geographical area with regular travel expected to a nominated hub/office base in Leeds, Manchester, or Newcastle. 

This role involves regular travel, with work taking place at different locations to support and deliver projects for the Walk Wheel Cycle Trust.

ABOUT YOU

You should have excellent verbal and written communication skills including strong report writing experience. 

Experienced with working collaboratively within a team, you will also be adept at building meaningful and productive relationships with stakeholders, public sector (local authority) partners, landowners, contractors and volunteers. 

This role requires a self-starter who can work independently, with a passion for active travel.

Well organised with an ability to think critically and are keen to learn. Experience with project management tools and mapping software is desirable, but not essential. You will have 3 years' work experience in a relevant field (Geography, infrastructure, transport planning, town planning, sustainable transport, technical project management, urban design).

WHAT WE OFFER

In return you will enjoy flexible hybrid working that’s shaped around what works best for you and your team, plus a supportive and rewarding environment where you can thrive.

Wellbeing 

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes 

Financial 

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Walk Wheel Cycle Trust
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary 

Family Friendly 

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday) 

ADDITIONAL INFORMATION

• Closing date for the receipt of completed applications is 23:59, 22 October 2025.   
• Interviews will take place in via MS Teams during on the 3 or 5 November 2025
• We encourage early applications as the role may close ahead of schedule if we receive strong interest. 

Our Values

We are always learning   Championing equity   Taking ownership   Delivering Together

Are you an experienced mixed-methods researcher passionate about turning research into real-world impact?

Do you thrive on delivering actionable insights to address complex business challenges?

About the role

The Customer Insight and Analysis team champions insight-led decision-making at British Heart Foundation (BHF). As our Research Manager, you will act as a strategic insight partner to teams across BHF including brand and marketing, fundraising, retail and medical. You will play a vital role delivering insight that directly informs strategic and operational decisions, such as by helping colleagues access the insight they need to grow, innovate and improve our products and services.

You will lead a wide variety of research projects end-to-end, including designing research approaches and materials, conducting fieldwork and analysis, and delivering findings. Your work will ensure insights are accessible, actionable, and drive effective decision making. You will manage both in-house and outsourced quantitative, qualitative and mixed-methods projects, with responsibility for stakeholder engagement, procurement and quality assurance.

This is a key role in a collaborative and forward-thinking team, helping ensure BHF’s work is driven by high-quality and timely intelligence.

About you

You are a naturally analytical thinker and an excellent problem solver. You bring a broad and extensive mix of experience across quantitative and qualitative research methods, such as surveys, in-depth interviews and focus groups.

You have led research across a range of business functions and are confident designing research approaches and materials to meet complex insight needs for stakeholders at all levels.

You are committed to conducting research to the highest ethical standards, with a strong understanding of the UK GDPR and a focus on accessibility and inclusivity in research design.

You bring:

• Experience in selecting and adapting research methods to meet diverse business needs, such as brand tracking, creative testing and proposition development
• Strong skills in questionnaire design and experience using survey software
• Strong consultancy experience and the ability to act as a trusted advisor across the organisation
• Proven ability to build effective relationships and communicate insight with impact
• Knowledge of ethical and inclusive research practices, and the UK GDPR
• Excellent project management skills and experience handling multiple priorities in a fast-paced environment
• Experience of identifying and implementing improvements to research processes and ways of working

Working Arrangements

We are recruiting two roles: one permanent and one 12-month fixed term contract.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About us

Everything we do comes back to funding lifesaving research for all heart and circulatory conditions including heart failure, stroke and vascular dementia. Every hour of research we’ve ever funded, every item we’ve ever sold, every campaign we’ve ever run, all the support we’ve ever given. The donations we receive are used to make people’s lives healthier and longer.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits
We offer our staff generous benefits, such as: 

• 30 days annual leave plus bank holidays. 
•  Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. 

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

Interview process

The interview process will consist of three stages. First, shortlisted candidates will be asked to complete a 45-minute timed task. Those who are successful in this assessment will be invited to attend the first stage interview, which will be held over MS Teams between 29-31 October 2025. Candidates progressing from this stage will then be invited to a second interview in-person at our London Office (NW1 7AW) on either 13 or 14 November 2025.

About the role:

At King George’s Hostel, we provide a long-established service where people who have experienced homelessness, trauma and multiple disadvantage can begin to recover, rebuild and move towards independence. As Psychologist/Psychotherapist (PIE Consultant), you will be at the centre of this work, bringing psychological knowledge and practice into a service designed to create safety, trust and opportunity. Clients of the service often face challenges including mental ill-health, substance use, trauma and physical health issues, and you will offer both informal support and accessible, tailored one-to-one and group interventions that address barriers and open pathways to change.

Alongside direct client work, you will support staff to reflect, learn and grow in their practice. This includes facilitating reflective practice, contributing to case discussions, and offering team consultancy that helps colleagues work with compassion and consistency, even in the most complex situations. A key part of the role will also involve creating “spaces of opportunity” with clients and staff through low-threshold, activity-based group work that fosters connection, confidence and a sense of agency.

Your influence will extend beyond individual sessions. By embedding Psychologically Informed Environments across the hostel and wider organisation, you will help shape a culture where psychological thinking informs every aspect of support. As part of Single Homeless Project's (SHP) central PIE team, you will collaborate with other psychologists and psychotherapists, with access to regular line management, clinical supervision, and SHP’s in-house training programme. This is an opportunity to play a vital role in transforming the lives of homeless Londoners, ensuring people have the support, belief and opportunity they need to take steps towards a safer and more independent future.

About you:

• Postgraduate Doctorate in Clinical Psychology (or its’ equivalent for those trained prior to 1996) as accredited by the BPS or Professional Doctorate in Counselling Psychology OR Psychotherapist with BCP, BPS or UKCP registration or full BACP accreditation.
• Experience of working as a qualified Psychologist or Psychotherapist for a minimum of 4 years including substantial post-qualification experience within the speciality.
• An understanding of complex support needs, including but not limited to mental health issues, Complex trauma, substance use, offending and physical ill health, along with the potential barriers to engagement with services, particularly within an accommodation-based service
• An understanding of psychologically informed environments (PIE) and how service development can be achieved in collaboration with clients, staff team and service management.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 19th October at midnight

Interview date: Thursday 30th October at King George's Hostel in Westminster. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted for this role. 

About Future Frontiers

In the UK, family income is the strongest predictor of how well a young person will do at school and the future opportunities they will have. Future Frontiers exists to change this. Our vision is of a society where every young person can unlock their potential regardless of their background or the barriers they might face. Our mission is to equip young people from low-income households to develop careers knowledge, employability skills, confidence and connections that will help them to broaden their horizons and prepare for fulfilling futures.

This year, we will work with c.2,500 young people across Greater London, delivering careers coaching, workplace experiences, insight and guidance in partnership with businesses, schools and supporters. You can find out more about our programme and impact so far in the Annual Impact Report on our website.

About the role

As Senior Finance & Operations Manager at Future Frontiers, your role is to oversee the finance and operations functions for an ambitious social mobility charity with an income of circa £1.4m and a team of 20 people committed to achieving lasting impact for young people.

You will oversee day-to-day financial operations, manage a small team, and deliver accurate, timely reporting that supports strategic decision-making across the organisation. You will work closely with the CEO and Senior Leadership Team (SLT) to ensure robust financial planning, compliance, and risk management. Your work will support and enable Future Frontiers’ mission and help us maximise our impact.

Your responsibilities

The focus of this role is on financial management and reporting for the organisation, as well as overseeing operations such as HR processes and IT. Core responsibilities include:

Financial Management and Reporting

• Run the monthly finance cycle to strict deadlines, ensuring accurate and complete data to support decision-making.
• Deliver concise monthly management accounts and variance analysis vs budget in a timely manner with insightful commentary to inform the CEO, SLT and Trustees.
• Oversee receipts and payments, reconciliations, and month-end procedures to ensure data accuracy and robust financial oversight.
• Lead on statutory accounts preparation and external audit to ensure full compliance and smooth audit outcomes.
• Continuously improve financial policies and processes to embed best practice and compliance with relevant legislation and Charity SORP.

Financial Planning

• Prepare annual budget documents, working closely with budget holders and supporting with forecasting and revisions to ensure realistic, well-informed financial plans that align with organisational strategy.
• Produce consolidated accounts, forecasts, and cashflows with commentary to support Trustees’ and SLT’s decision-making.
• Partner with SLT to provide financial analysis that drives operational efficiency and supports income generation and strategic projects.
• Support the SLT to develop multi-year income and expenditure forecasts to aid long-term funding and resource planning.
• Ensure the finance system structure, workflows and reporting remain fit for purpose and effectively support operations.

Operations and Compliance

• Manage relationships with key suppliers and outsourced providers, including landlords, payroll, pensions and insurers to ensure service quality and value for money.
• Oversee the recruitment and on-boarding of new staff, supporting the Finance & Operations Officer to coordinate the process, and supporting recruiting managers as needed.
• Ensure the maintenance of templates and processes to enable line managers to deliver the staff journey including inductions, staff surveys, annual reviews, and exits.
• Oversee the efficient usage of our database, systems and key platforms (including Salesforce, Xero, website), ensuring that the team is well resourced and has sufficient training to perform their roles.
• Oversee the management of IT hardware, software and systems, helping to keep Future Frontiers’ information secure and up to date, and acting as key liaison with third parties.
• Remain up-to-date on Charity SORP, legislation and sector best practice, supporting the CEO to ensure Future Frontiers remains compliant with HMRC, CC, ICO etc and is forward-looking.

People Management and Training

• Lead, inspire, and develop a high-performing Finance & Operations team.
• Foster a culture of collaboration, ambition and excellence within the team.
• Set clear objectives, provide regular feedback, and support professional development.
• Support the building of financial literacy and understanding within the charity through training and supporting non-finance colleagues.
• Share your expertise and experience with colleagues across Future Frontiers to help foster a culture of lifelong learning and continuous professional development.

Wider contribution

• Contribute to department-, directorate- and organisation-wide projects and priorities through membership of project groups or taking on pieces of work in line with your skills, experience and development objectives
• Act as an ambassador for Future Frontiers, our cause and values in all engagements and communications with customers, suppliers, partners and supporters.

About you

• Experience, knowledge and qualifications
• Finance and accounting experience, ideally in a charity context (essential)
• Hold or be working towards a recognised accounting qualification such as ACA, ACCA, CIMA or CIPFA (essential) 
• Demonstrable, up-to-date knowledge of Charity SORP (FRS 102) and financial regulations (essential)
• Strong understanding of financial systems, reporting tools and Excel, ideally with experience of using Xero or an equivalent system (essential)
• Proven track record of delivering concise monthly management accounts, audits, and statutory returns on time (essential)
• Experience in managing and developing finance teams / readiness to step up to a manager role (essential)
• Experience of managing an organisation’s office and/or operations (desirable)

Skills and competencies:

Passion for Future Frontiers’ mission: you are motivated to play a role in empowering young people from disadvantaged backgrounds to realise their potential.

Thorough and organised: you have strong attention to detail, maintain accurate records and can manage multiple deadlines.

Planning and prioritisation: You can organise your work to manage evolving priorities – with consideration of others’ input and needs.

Problem-solving and decision-making: You can make effective, considered and timely decisions by gathering and evaluating relevant information. You balance attention to detail with an understanding of the bigger picture and wider context.

Relationship management: You can develop strong relationships with internal and external stakeholders; you can effectively collaborate with and influence others.

Leadership skills: You set clear goals, provide sufficient support and celebrate achievements. You inspire, develop and empower your team to deliver more.

Communication and influencing: You can actively listen, and you can present detailed information clearly, concisely and compellingly when writing and speaking.

What we can offer you

• Annual leave of 27 days plus bank holidays, increasing with service
• Flexible working with the option to work from home regularly (with at least one day a week in the office, and the flexibility to come in more often if you’d like)
• 4pm finish on Fridays
• Annual personal training and development budget of £300
• Employee Assistance Programme, including counselling
• Team-building offsites and regular team socials throughout the year
• Additional parental leave pay and additional childcare leave for child’s first 2 years

Equal opportunities, diversity and inclusion

Here at Future Frontiers we are dedicated to the practice of equal opportunities. The principles of it underpin our mission and we treat all employees, volunteers, clients and young people as individuals. We believe in having an open and inclusive culture that champions diversity in all its forms, including disability, culture, race, gender, sexual orientation, age, life experiences, socio-economic background, and religion.

We encourage everyone to apply for our roles. If you would like to talk to us about working at Future Frontiers in advance of your application, particularly regarding diversity, we strongly encourage you to contact us via email. We’d love to hear from you. We are particularly interested to hear from candidates who have not been to university or who have lived experiences relatable to our young people.

How to apply

To apply, please complete our application form on our website, attaching your CV and answering the following questions:

1. Why do you want to work at Future Frontiers? What is it about our organisation that excites you? Strong answers will tell us why Future Frontiers appeals to you personally and why you are motivated to work for us. (Max. 1,500 characters)

2. We are looking for someone with experience in finance, processes and people, as given above in the ‘about you’ section of the job description. Please tell us about your relevant experience in these three areas. Strong answers will give succinct details of areas of responsibility / projects you have worked on and what results you have achieved. (Max. 1,500 characters)

3. Tell us about a time when you have implemented a significant change to a product, process or internal way of working; what change did you make and why; how did you influence others to adopt or support the change; what was the result? Strong answers will follow the STAR method. (Max. 1,500 characters)

We recommend that you prepare your answers in a separate document, then copy and paste them into our form.

Deadline: Sunday 12th October, 5pm

Start date: As soon as possible

Interview dates: First round interviews will take place virtually during the week commencing 20th October. Second round interviews will be held in person at our office near London Bridge during the week commencing 3rd November.

The successful candidate will be required to undergo DBS and reference checks.

Volunteering and Community Engagement Manager

Salary: £35,000

Full time annual leave entitlement is 28 days per annum 

Are you a dynamic individual who can develop, lead and grow our volunteering and community engagement work in Surrey? Do you thrive on working with people, helping to empower them to use their skills and experiences to help others in the community? Can you make a difference at a local Surrey charity?

We are seeking a hard-working, driven and flexible individual to develop, lead and grow our volunteering and community engagement team to raise awareness and increase engagement locally of our vital work.

What you’ll be doing:

¨ Be an effective manager, line managing our Volunteering and Community Engagement teams with passion, creativity and purpose.

¨ Working with local partner organisations, building relationships whilst exploring possible funding/joint working/event opportunities, and supporting the teams to make sure they are best placed to have the biggest impact for the people we enable and empower.

¨ Develop and maintain strategic community engagement relationships across the county, in collaboration with Senior Managers, including those with Local Area Committees (LAC)/Neighbourhood Area Committees, and with the Voluntary, Community and Social Enterprise sector infrastructure organisation in each area (for example, Voluntary Action Surrey East) as well as those working across the county including Surrey Community Action, Surrey Youth Focus, Surrey Minority Ethnic Forum, and Surrey Coalition of Disabled People.

¨ Organise and facilitate our Breaking Down Barriers Workshops, and other similar initiatives inspiring change and inclusion across Surrey.

¨ Drive forward our volunteering and engagement strategies—shaping policies, streamlining processes, and ensuring our work reflects best practice and legislation.

¨ Working with colleagues in other teams to create a culture where community engagement is at the heart of everything we do.

¨ Using innovation and creativity to design and deliver new projects focussed on community engagement, and maximising community participation for those we support.

¨ Promoting and demonstrating a strengths-based, asset based community development approach, to ensure the people we support have the opportunities to be involved in all aspects of our work and in the community.

¨ Ability to work flexibly according to the business need, which will include organising and attending community engagement events during the evening and at weekends.

We’re seeking someone who has the following skills:

• Direct experience of line managing a team of staff and providing team leadership
• Relevant experience in the management of a volunteering programme, or extensive experience of directly managing volunteers with the ability to step up into this role
• Knowledge and understanding of volunteering best practice, strategy and policy 
• Demonstrable experience of community engagement projects, working directly with beneficiaries and in building relationships with partner organisations
• Planning and organisational skills, including ability to plan, prioritise and deliver a complex workload
• Strong presentation skills, sufficient to deliver engaging training to staff and volunteers
• Strong communication skills – verbal and written, and ability to relate well to people from all backgrounds
• Experience using Microsoft Office and confident in using a database
• Understanding of data protection requirements and confidentiality
• Able to champion the role and contribution of volunteers
• Ability to engage and influence colleagues

What we offer:

• Salary: £35,000 plus 28 days holiday (plus bank holidays).
• Pension: We match contributions up to 6%.
• Wellbeing: Annual flu vaccination, eye tests, and contributions towards work-related glasses.
• Development: Ongoing training tailored to your role and career growth.
• A supportive, inclusive culture where your ideas and leadership will directly shape the future of volunteering and community engagement in Surrey.

Join us and be part of a team that changes lives every day.

Sensory Services by Sight for Surrey has been established for over 100 years. We enable and empower people who are Deaf, hard of hearing, blind, partially sighted, and deafblind to overcome barriers to be as independent as possible and thrive in their communities. We are a countywide charity based in Fetcham, near Leatherhead.

This newly established role sits within the Talent and Learning team and reports into the Director, Talent and Learning. The Volunteer Manager role will be responsible for enhancing and expanding Provide's volunteering initiatives.

This includes significantly growing volunteer engagement, fostering strong relationships with staff, implementing strategic development plans and creating meaningful opportunities for volunteers and will play a crucial part in enriching the services we provide and enhancing the overall patient experience within our communities.

The main duties of the Volunteer Manager include:

• Developing a long-term vision for volunteer engagement across the organisation
• Contribute to and deliver the Volunteer Strategy
• Develop and implement comprehensive communication strategies across the organisation
• Design and deliver induction, training and mentorship programs to maximise volunteer engagement
• Monitor volunteer attendance and maintain quality experiences
• Co-ordinate cross functional teams to optimise volunteer engagement
• Develop partnerships with external organisations and manage strategic relationships
• Manage volunteer budgets and expenses

Groundswell is a sector leader in participation, and our culture is built around the fact that over 65% of our staff have lived experience of homelessness or related experience. Our organisation benefits from a huge range of lived and learned experience and skills, and prides itself on ensuring our people and their experience and skills are at the heart of our organisation’s culture, delivery, and development. 

Our organisation has grown substantially over the last five years, to a staff team of around 40 people, growing from being London-based to having staff across England, and the world-wide transition from purely office-based to hybrid working for most staff members. 

We have been working hard to incorporate Trauma Informed Care Principles and a person-centred approach into our People function, while also building strong administrative practices, and we are looking for the right person to maintain these practices across the coming year in this maternity cover role. There are several projects that we have outlined as priorities for the coming year, including the streamlining and accessibility of our staff resources and the development of effective induction and onboarding practices and resources.

This is an exciting opportunity for someone who wants to develop their HR experience in a truly pioneering organisation, where lived experience and participation are key priorities. We’re looking for someone who has a solid grounding in employment legislation and best practice, which they are able to tailor to the circumstances and the individual they are supporting, while maintaining clear communication and effective People operations.  

Fundraising Manager – 17.5 to 21 hours per week 

Age UK Camden is seeking to recruit a dedicated Fundraising Manager to this vital role. 

Age UK Camden is a local, independent and innovative charity which has provided services to older people in Camden for more than 50 years through diverse and inclusive services.  We are looking for a results-driven Fundraising Manager who will be responsible for the fundraising, income generation and marketing/communications functions within Age UK Camden (AUC). The post holder will report to the CEO and work in close liaison with the Senior Management Team and the external bid writing consultant to support the charity to expand our income streams and help us build a strong external profile. 

The successful candidate will: 

• Design and implement a comprehensive fundraising and income generation strategy that supports AUC’s Business Plan and maximizes both unrestricted and restricted funding. 

• Develop and deliver an ongoing marketing and communications strategy to support. AUC’s strategic aims and increase our visibility and engagement. 

• Establish and nurture innovative funding streams to support long-term growth. 

• Identify opportunities to generate new income and establish sustainable new income streams. 

• Support the delivery of a comprehensive programme of community engagement with stakeholders from across the communities that we serve. 

• Lead and manage specific strategic projects as required, ensuring timely delivery and alignment with organizational goals. 

Salary:  P02 SCP30-33 Starting at £40,104.80 pa for a 35 hour week (FTE) 

Which for a 21 hour week is £24,062.88 pa and for 17.5 hours is £20,052.40 pa  

Hours: 17.5 to 21

Contract Type: Permanent 

Closing date:   Thursday 9th October 9am Interview dates: TBC 

To Apply:

As part of the application process please submit an application form demonstrating how you meet the shortlisting criteria in the Person Specification. Please also complete and return the equality and diversity monitoring form and the criminal convictions declaration form. 

Age UK Camden is an Equal Opportunities and London Living Wage Employer.  Registered Charity No. 293446 

ROLE OVERVIEW

You will be a passionate and ambitious leader with the skills, knowledge and experience to drive Membership retention and growth whilst listening to our diverse membership base to understand the areas that are important to them to help us to support their specific needs in their areas.

You will have a dynamic approach with the ability to combine business development, relationship management, stakeholder engagement and operational oversight to ensure that RLSS UK’s membership thrives and aligns with our purpose, mission and vision.

RLSS UK members include Lifesavers, Lifeguards, Licence to Operate Members, Lifesaving Academy members, Honorary Members, and Staff.

KEY TASKS AND RESPONSIBILITIES

• Regular communications and support to branches and lifesaving clubs
• Engage with our members to understand their needs and future opportunities to support their roles in their communities and beyond
• Conduct research and horizon scan for new opportunities for our members
• Conduct research to identify and understand potential new members and opportunities to support growth and meet need
• Conduct research to identify and connect with relevant external stakeholders
• Drive new membership onboarding, ensuring a seamless and effective experience
• Ensure clubs achieve and maintain the appropriate accreditation in line with RLSS UK requirements, policies and processes
• Develop an annual plan of community engagement and roadshows with members and non-members to raise awareness of the work of RLSS UK and our members, to recruit new members and share water safety and drowning prevention education and campaigns
• Ensure clear and concise processes are in place to support membership experience, retention and growth
• Work collaboratively with all RLSS UK teams to raise awareness of our awards and qualifications offer. Collaborate to adapt offerings based on member feedback and emerging industry trends
• Develop tailored marketing materials to support our membership offer and recruit new members.
• Represent RLSS UK in meetings with key stakeholders and to share outcomes and impact to further the society’s purpose, mission and vision.
• Respond to membership queries and provide an excellent service together with timely responses
• Support the implementation, update and oversight of the CRM system to improve member engagement tracking and data management.
• Manage data collection processes, including compliance requirements of membership criteria
• Support the development of thought leadership pieces, contributing to annual reports and ensure high-quality written outputs
• Support the planning, organising and execution of events, including membership forums and conferences ensuring seamless delivery and high attendee satisfaction
• Support the development and refinement of directorate strategies
• Lead and deliver an annual membership survey and analysis to produce meaningful feedback
• Ensure that all membership processes and policies are up to date
• Attend the RLSS UK Sports Committee
• Assist with the implementation of the Lifesaving Sport Strategy, and support the growth in participation in Lifesaving Sport events
• Work closely with the Volunteering Team, particularly in relation to volunteers within RLSS UK branches and clubs
• Actively develop initiatives that broaden the demographic diversity of the RLSS UK membership

OTHER DUTIES & RESPONSIBILITIES

• Lead on and support ad hoc projects as required
• Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager.
• Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining upto-date documentation as part of RLSS UK’s compliance programme.
• To demonstrate and uphold the Society’s values and behavioural standards at all times.
• To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.

This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.

PERSON SPECIFICATION

Essential Relevant Experience, Skills and/or Aptitudes

• At least 10+ years’ experience in a Membership role
• Significant experience of working at a leadership role level ideally in a membership organisation
• Demonstrable experience of positively interacting, engaging and influencing at all levels including with senior management and external stakeholders
• Demonstrable experience of membership retention and acquisition
• Demonstrable experience of successfully pitching new approaches to prospective members, ideally in a membership organisation
• Demonstrable experience of delivering member-focused solutions within a membership organisation
• Excellent communication, engagement and interpersonal skills
• Excellent presentation, listening and negotiation skills
• Proficiency in CRM software and MS Office applications
• Willingness and ability to travel as required for the role including occasional evenings and weekends

Desirable Relevant Experience, Skills and/or Aptitudes

• Knowledge and understanding of RLSS UK
• Skilled income generator with experience in achieving income targets, possibly with a previous account management background or experience of a similar B2B membership
• Understanding and experience of the application of safeguarding law

WHAT RLSS UK CAN OFFER YOU

RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -

• Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
• Private Medical Scheme*
• Enhanced Society Sick Pay*
• Eye Care*
• Employee Assistance Programme via Health Assured
• Life Assurance Scheme
• Howdens Sports Benefits/Perks at Work
• Free RLSS UK Membership
• Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
• Free on-site parking when working from HQ
• Company Events and more!

*Subject to eligibility criteria

YOUR APPLICATION

Please send your CV along with a Cover Letter outlining why you should be our next Head of Membership

Closing Date – 11.59pm, Sunday 5th October 2025

Interview Date – TBC, at our Worcester Head Office

Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.

RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.

This is an interesting and stimulating opportunity to play a crucial role leading our client services team. The post holder will be responsible for overseeing all client facing activities, using their skills and experience to guide and support those delivering front line services. The creation and maintenance of an atmosphere of acceptance, empathy and empowerment are crucial. Thereby, improving the lives of all we work with.

The Client Services department encompasses our Employment Project, Counselling Service, a wide range of Wellbeing Activities, Bridge the Gap and a Safe Haven facility.

Oakleaf Enterprise has been operating within the local community for 28 years. We practice what we preach and have a generous holiday allowance and staff wellbeing package. 

Main duties & responsibilities

1. Oversee all client facing activities ensuring KPI’s are met, and staff, volunteers and clients are actively supported.

2. Recruit and line manage Client Services department inc. Paths to Success, Bridge the Gap and Safe Haven teams, and ensure staffing level meets funding requirements and client need.

3. Ensure all staff, volunteers and activity leaders have the appropriate DBS checks and training to safely support our clients.

4. Develop, motivate, and support client facing teams alongside researching appropriate training. Including being hands on and supporting with key components of the role such as client reviews and engagement when demand requires.

5. Work closely with statutory providers and VCSE organisations to ensure service delivery and cohesive management of staff.

6. Assist with negotiations at all levels from venue hire to major funders in the development and provision of client facing activities.

7. Provide ad-hoc, on call, operational and clinical support to staff working out of hours.

8. Ensure reporting is completed on time and accurately to the Chief Executive, key funders and Statutory partners.

9. Maintain an awareness and in-depth working knowledge of challenges faced by Oakleaf clients’. Maintaining good working relationships clients and volunteers, ensuring Oakleaf services are in response to their needs.

10. Work closely with fundraising team to develop new services and regularly review and report on existing projects.

11. Maintain an awareness of project end dates and work with the senior management team to create a realistic, achievable and sustainable plans.

12. Ensure the client database is kept up to date and is regularly reviewed and adapted in line with different projects.

13. Work within the senior management team and play a strategic part in ensuring organisation wide decisions are in Clients best interests.

14. Work with accounts to ensure budgets are recorded accurately, all invoices are accurate and assigned to the correct funding stream.

Other

1. Attend fundraising & charity events as required.

2. Ensure the organisations confidentiality procedures are adhered to.

3. Ensure maintenance of a safe & efficient working environment in accordance with current Health & Safety legislation including the Health & Safety at Work Act 1974, COSHH Regulations, Environmental Health & other Directives

4. Perform any other reasonable duties as may be requested by the CEO.

This job description is an indicator of general areas of responsibility & will be amended in accordance with the changing needs of the organisation & in consultation with the post holder.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Service User Engagement Lead

Job Title: Service User Engagement Lead – Criminal Justice Services

Service/Division: Criminal Justice Services

Reports to: Senior Service Manager

Direct reports: A team of CJS Champions and Ambassadors

Location: Based in London (Finsbury Park, Stratford, Hammersmith). Primary office location is Hammersmith and please note that this role requires you to work in an office 5 days a week

Working Pattern: Full Time, office-based Monday – Friday, 9pm – 5pm

Reports to: London Senior Service Manager

Job Type: Fixed term contract until March 2027

Salary banding: £27,000- £32,000 per annum

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

Job Summary

Advance’s Minerva service works with women and young women and girls involved in the Criminal Justice System offering safe, targeted support and advocacy to women to help them address their complex needs in relation to the 9 pathways to offending, such as substance misuse and financial difficulties, aiming to reduce re-offending, encourage desistance amongst repeat offenders, and empower women to live safe, crime free lives.

Working as a Service User Engagement Lead you will be responsible for supporting the operational delivery of our service user engagement programme that will be a part of the Minerva service across London, including leading a team of CJS community champions and ambassadors and supporting in the oversight and delivery this programme across our 3 criminal justice services. In addition, this role requires you to build effective relationships with the criminal justice teams across London, and the regions alongside our partners and service users.

An integral part of the Service User Engagement Lead role will include delivering planned monthly supervision and ad-hoc supervision and having oversight of safeguarding and risk management for the CJS champions and ambassadors that you are working alongside. You will support the Senior Service Manager and Service Managers in delivering key information to keyworkers, in staff meetings and in day-to-day interactions to help promote the service user engagement programme.

You will lead your team and service while working collaboratively with fellow Advance managers and teams, external agencies and key stakeholders across London to provide a consistent and holistic service.

Key responsibilities and duties

• Support the recruitment, onboarding, and exit processes for champions and ambassadors including processing checks and welcome packs. Creating and supporting a positive culture of CJS Champions and ambassadors within the service
• To ensure the voice of service users is heard, valued and have influence throughout all areas of services, development design and delivery
• Supporting the CJS champions and ambassadors in post with their professional development
• Support with coproduction of projects across sites including coproduction space and service user activities, representing the views and opinions of those who access our services by leading on service user board meetings, focus groups and training sessions.
• Oversight of the welfare and wellbeing of CJS Champions and ambassadors
• Embed processes that enable you to engage with those who access our services, by listening to their views and asking for their feedback. Provide feedback and updates to those who access our services informing them of any changes and decisions.
• Work with staff and the local community to improve and develop the service, promoting our strategy
• Maintain accurate and up-to-date records on champions and ambassadors and service user engagement via our internal database and spreadsheets.
• Manage invitations, bookings, and logistics for internal and external events, meetings or workshops involving CJS community champions and ambassadors
• Ensure all CJS champion and service user information is managed confidentially and in line with Data Protection regulations.
• Keep CJS champions and ambassadors training and participation records up to date.
• Support in monitoring engagement levels and preparing basic reports or summaries on Service User Involvement champions and ambassadors.
• Be responsible for your own personal learning/development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
• Participate in supervision, training and meetings as required and assist in the development of services in line with agreed development plans.
• Work collaboratively with the Service Managers to ensure that the work supporting women in the CJS is a coherent and well organised service, meeting regularly to communicate issues across the team and reporting achievements, challenges and proposed solutions.

About You

To be successful as the Service User Engagement Lead you will need the below experience and skills:

You are an organised and empathetic individual with experience in supporting service user involvement and champion/ambassador programmes. You’re confident managing the full lifecycle of engagement - from recruitment and onboarding to professional development and exit processes - ensuring safeguarding and data protection protocols are followed at all times.

You have a strong understanding of co-production principles and are passionate about ensuring the voices of those with lived experience are heard, valued, and embedded in service design and delivery.

Your ability to build positive relationships enables you to effectively support the welfare and wellbeing of community champions and ambassadors, while also engaging wider staff and community networks to improve services.

With strong administrative skills, you’re confident in managing data systems, coordinating events, and maintaining accurate records. You’re proactive in monitoring engagement levels and can contribute to reporting and service development activities.

Collaborative by nature, you work well within a team, communicate effectively, and are committed to continuous learning. You stay up to date with relevant legislation, policy, and best practice, and thrive in environments that value service user voice, equality, and community impact.

How to apply

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: 19th October 2025*
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team at Advance and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

The Museum Manager is responsible to the Board of Trustees for the overall operational management of Haslemere Education Museum. Working with the Board of Trustees the postholder will develop the museum’s sustainability, ensuring excellent visitor experience, positive engagement with current and future audiences, fostering strong relationships internally across the staff and volunteer team and externally with the local community and partner organisations.

Person Specification
We are looking for someone with extensive recent experience of leadership management in the heritage/culture sector, including line-management of staff and financial management, with highly developed communication, interpersonal and organisation skills, and a flexible and creative approach to problem-solving.

Qualifications
Degree or equivalent, plus experience of working in a similar role OR specialised skills acquired through significant on the job experience

Essential experience/competencies

Significant demonstrable recent experience leading a multi-disciplinary team in a museum, heritage site, or culture setting

• Managing staff and volunteers, including the necessary skills and ability to develop and motivate a strong team.

• Experience of recruitment, retention, development and assessment of staff and volunteer teams

• Knowledge in the development of exhibitions, events and programmes which engage a range of audiences

• Managing budgets and resources

• Business, financial and organisational planning

• Experience of effective marketing and use of social media to promote events, exhibitions and membership

• Developing and managing projects, including fundraising and grant applications

• Monitoring and interpreting data to inform audience development

Commercial Area Manager - Flexible in East of England + Lincolnshire 
Reference: SEP20251629 
Location: Flexible in Eastern England + Lincolnshire (Lincolnshire, Central Cambridgeshire, Norfolk and Suffolk) 
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Salary: £39,205.00 - £41,856.00 Per Annum 
Benefits: Pension, Life Assurance and Annual Leave

We are seeking candidates with a strong background in retail management to complement a team of Commercial Area Managers who bring expertise in Visitor Experience and Food and Beverage.

Introduction

Our nature reserves are living windows into the wildlife and habitats we fight to protect. They showcase the incredible conservation work we do and inspire people to take action in the face of the nature and climate emergency.

But we know we must evolve. Our reserves must become more relevant, more engaging, and more impactful. That’s why we’re looking for a Commercial Area Manager who shares our vision and has the skills, energy, and optimism to help us deliver it.

About the Role

This is a pivotal time to join the RSPB’s Commercial team. You will lead the commercial performance of our retail, food & beverage, and visitor experience operations across a designated area of nature reserves. You will be an analytical thinker, a confident communicator, and a hands-on leader who can spot opportunities, drive growth, and deliver excellence.

What You will Be Doing

Operational Management

• Maximise performance across visitor experience, retail, and food & beverage
• Ensure compliance with RSPB commercial standards and policies
• Identify and implement efficient processes to boost productivity and reduce costs

Financial Management

• Deliver and monitor KPIs, identifying areas for improvement
• Analyse sales data to shape offers and increase revenue
• Manage stock and identify cost-saving opportunities

Sales & Revenue Growth

• Develop and deliver sales plans to exceed income and NET targets
• Collaborate on promotional activity to drive engagement
• Conduct market analysis to identify growth opportunities

Compliance & Safety

• Ensure all sites meet health & safety and risk management standards
• Conduct audits and resolve operational issues swiftly

Visitor Experience

• Champion exceptional customer service across all reserves
• Work with teams to enhance the visitor journey
• Lead training programmes to boost visitor satisfaction

Team Leadership & Development

• Take an active role to recruit, train, and mentor teams across your area
• Support performance reviews and professional development
• Foster collaboration and a positive working culture

About You

Essential Qualifications & Experience

• Degree/foundation level or equivalent experience in Commercial, Hospitality, Retail, or Tourism

Essential Knowledge & Skills

• Budget management and multi-site commercial operations
• Understanding of customer service excellence and its impact on income
• Knowledge of H&S, food safety, HACCP, and relevant legislation
• Strong leadership, analytical, and communication skills
• Ability to influence, motivate, and collaborate across teams
• Proficient in Microsoft Office and digital tools

Desirable Extras

• Proven success in area management within visitor attractions
• Strong background in Retail operations, including stock management, merchandising, and customer service excellence
• Experience in driving commercial performance through retail initiatives and innovation
• Project Management qualification
• Level 3 Food Hygiene or HACCP
• Experience in heritage/science interpretation or charitable sector
• Familiarity with EPOS, Power BI, OMS, or LSONE
• Experience in managing multi-site retail teams and delivering training to improve sales performance
• Understanding of retail analytics and consumer behaviour within a visitor attraction context

Additional Information

• This is a Permanent, Full Time role for 37.5 hours per week.
• You will need to live within or near your designated area – Lincolnshire, Central Cambridgeshire, Norfolk and Suffolk. 
• Regular travel and occasional overnight stays required

What You Can Expect

A passionate, high-performing team of talented individuals who are united by a shared mission: to leave the world better than we found it.

Outstanding learning and development opportunities, plus a comprehensive employee benefits package to support your wellbeing and growth.

Unique experiences that bring you closer to nature, from travelling to our stunning reserves to witnessing the wildlife you’re helping protect.

Our Commitment to Inclusion

We are building an inclusive and diverse RSPB where everyone feels supported, valued, and empowered to be their full selves. To create a world richer in nature, we need more people, and more diverse people on nature’s side.

People of colour and disabled people are currently underrepresented in the environmental and conservation sector. If you identify as a person of colour and/or disabled, we especially encourage you to apply. If you need any additional support to complete your application, please get in touch - we are here to help.

Closing date: 23:59, Wednesday, 22nd October 2025 

We are looking to conduct interviews for this position as soon as possible. 

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.  We are actively recruiting and may close the vacancy early once sufficient applications have been received.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship. You must have the right to work in the UK to be considered.

No agencies please.