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Top job
Citizens Advice Staffordshire North and Stoke-on-Trent, Stoke-on-Trent (On-site)
£29,389 p.a.
A great opportunity to help shape the team, to ensure a flexible and consistent approach to people management
Posted 1 day ago Apply Now
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SHINE - Spina bifida • Hydrocephalus • Information • Networking • Equality, Remote
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Posted 1 week ago
Whitley Fund for Nature, London (Hybrid)
£37,000 - £39,000 per year
Lead on the development of a programme identified as one of the charity’s key areas for strategic growth and impact.
Posted 1 day ago
Closing in 6 days
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£38,220 - £42,042 per year
Seeking an experienced institutional fundraiser with excellent writing skills and a passion to design innovative peacebuilding programmes
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Charlie Waller Trust, Newbury, Berkshire (Hybrid)
£27,745 per year
This role supports the delivery of our individual giving programme, helping to nurture current supporters and attract new ones.
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The Social Mobility Foundation, Multiple Locations (Hybrid)
£38,100 - £41,100 per year
Posted 1 week ago
Closing in 5 days
Centrepoint, Multiple Locations (Hybrid)
£39,434 - £46,109 per year
Centrepoint, is looking for Compliance Manager – Fundraising to join our Compliance Team based in London, Manchester or Sunderland
Posted 1 day ago Apply Now
Page 7 of 28
Stoke-on-Trent (On-site)
£29,389 p.a.
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

The Team Leader is responsible for the day-to-day management of a team of debt advice caseworkers, managing both performance and behaviours, supporting each individual to develop within their role.

A demanding role, whereby the Team Leader will be the main point of contact for their team. Woking collaboratively with all members of the team including; Team Leaders, Service Manager, Operations Manager and Head of Service.

A great opportunity to help shape the team, to ensure a flexible and consistent approach to people management and to strive towards achieving the highest level of performance, thus providing our clients with the best level of service.

Flexibility is a key characteristic of all our posts, and the post-holder may be asked to carry out other tasks consistent with the grade from time to time.

Equality and Diversity:

All staff members are expected to demonstrate a commitment to equality and diversity. We recognise and celebrate the positive value of diversity, promote equality and challenge discrimination.

You will have

1. Experience of delivering excellent customer service in a regulated environment such as banking, insurance or within a contact centre

2. The ideal candidate will have some debt advice knowledge and some understanding of the current benefits system.

3. Proficient in the use of IT systems such as client management systems, Google Docs, Microsoft Word, Excel; and Outlook

4. Experience of achieving individual KPI’s and targets, whilst working in a challenging and fast paced environment

Benefits:

  • Bereavement leave
  • Smart casual dress
  • Company pension scheme
  • Health and wellbeing programme
  • Birthday leave after 3 months service
  • Employer funded cash health plan

Schedule:

  • Varying shift patterns Monday - Saturday

Work Location:

  • In person
Application resources
Posted by
Citizens Advice Staffordshire North and Stoke-on-Trent View profile Organisation type Registered Charity
Refreshed on: 12 August 2025
Closing date: 05 September 2025 at 23:30
Tags: Advice / Information, Finance, Customer Service, Programme Management